Terms of Service

Legal Rights & Agreement Rules · Restriction or exception

Segterra, Inc. (InsideTracker) provides the platform under these Terms, and using it means accepting them

These Terms are an agreement with Segterra, Inc., which also uses the names InsideTracker, "we", "us" and "our". Accessing, browsing or otherwise using the platform or any services means the user acknowledges having read, understood and agreed to be bound by the Terms. The same paragraph tells a user who does not agree to and accept the Terms that they shall not access, browse or use the platform.

Supporting quotations

Segterra (InsideTracker) Terms of Service

Segterra, Inc. (referred to as "Segterra", "InsideTracker", "we", "us" or "our") provides and makes available this platform (the "platform") and any related services (each a "service", and collectively the "services") according to this Terms of Service Agreement (the "Terms").

By accessing, browsing or otherwise using the platform or any services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to and accept these Terms, you shall not access, browse or use the platform.

Qualifications & exceptions

• The Terms cover the platform and any related services as a group; the document does not split which rule belongs to which service.

Not stated here

• The Terms do not say what happens to a user who keeps using the platform after declining them, beyond the instruction not to use it.

Legal Rights & Agreement Rules · Context

The saved text states it was last updated September 2026

The only date line in the saved agreement says the Terms were last updated in September 2026. That month and year identify the version analyzed here.

Supporting quotations

Last updated: September 2026

Qualifications & exceptions

• The month and year are given without a day, and no effective date or version number appears anywhere in this text.

Not stated here

• The Terms do not say when this version took effect, what an earlier version said, or how a user is notified that a revision happened; the General section states only that the page is updated, which is carded separately.

Legal Rights & Agreement Rules · Context

The Privacy Policy, the Product Consent and later-consented terms are part of these Terms by reference

Use of the services is also subject to any terms, policies or rules InsideTracker posts or links on the website. The Privacy Policy and the Product Consent are named as the other terms that apply as of now, and a Research Consent the user agrees to in the future would also apply. All of these are treated as part of the Terms of Service and included by reference. The General section repeats that these Terms together with the Privacy Policy and any Product Consent or Research Consent the user has agreed to form the entire agreement, and the Privacy section states that using the services requires agreeing to the Privacy Policy.

Supporting quotations

Your use of the services is also subject to any terms, policies or rules that we may post or provide a link to on the website.

InsideTracker’s Privacy Policy and our Product Consent are the other terms that apply as of now.

If in the future you agree to the Research Consent, its terms would also apply.

All such terms, policies and rules are considered part of these Terms of Service and included by reference.

To use the services you must agree to the Privacy Policy.

These Terms, together with any such other legal notices and terms on our platform, our Privacy Policy and any InsideTracker Product Consent or Research Consent that you have agreed to, constitute the entire agreement between InsideTracker and you pertaining to the subject matter hereof.

Qualifications & exceptions

• Only the incorporation is stated here: the incorporated documents are separate texts and are not part of this saved source.
• The Terms name the Privacy Policy and the Product Consent as applying now and the Research Consent as applying only if the user agrees to it later.

Not stated here

• The Privacy Policy, the Product Consent and the Research Consent are not supplied in this source, so what each of them requires is not stated here.
• The Terms do not list which other "terms, policies or rules" are posted or linked for any particular service.

Use & Processing · Company practice

InsideTracker is a web, mobile and app platform whose blood and DNA analysis returns personalized insights

The platform is described as a web-based, mobile-based and mobile software application together with a blood and genetic (DNA) analysis service. InsideTracker analyzes the user's blood, genetic and personal information to give personalized insights related to healthy aging, diet and performance. The Terms apply to any use of the platform, whether web-based, mobile-based or through the mobile application, and the section then lists what the service includes.

Supporting quotations

Segterra's platform, InsideTracker, is a web-based, mobile-based and mobile software application, blood and genetic (DNA) analysis service.

By analyzing your Blood, Genetic and Personal Information, InsideTracker gives you personalized insights related to healthy aging, diet and performance.

These Terms apply to any use (i.e., web-based, mobile-based or mobile application) of the Platform.

Qualifications & exceptions

• The description covers the platform and any related services as a group; the list that follows mixes service steps with user requirements.

Not stated here

• The document does not describe the analysis method, the biomarkers measured, or what a report contains beyond these general statements.

Account & Service Control · Restriction or exception

Only adults age 18 and older may use the service

The service description states that only adults age 18 and older may use the InsideTracker service. The Requirements section later repeats the age bar and adds a representation that the user is 18 or older, which is carded in its own packet.

Supporting quotations

Only adults age 18 and older may use the service.

Qualifications & exceptions

• Stated as an eligibility rule for the service; no age check or verification step is described in this item.

Not stated here

• The Terms do not say how age is verified or what happens to a user who is younger than 18.

Legal Rights & Agreement Rules · Restriction or exception

The service is stated not to give specific medical advice or to identify medical conditions

In the list of what InsideTracker includes, the Terms state that the service does not provide specific medical advice, that it is not a diagnosis of disease and that it does not identify any medical conditions. A separate "No medical advice" section states the same limitation at length and is carded in its own packet.

Supporting quotations

The InsideTracker service does not provide specific medical advice. It is not a diagnosis of disease and it does not identify any medical conditions.

Qualifications & exceptions

• This is the short statement inside the service description; the dedicated section is the detailed version and is carded separately.

Not stated here

• The Terms do not say how a user is meant to tell informational insight from medical advice in a particular report.

Account & Service Control · Procedure

An account created by the user, and kept active, is required to use the platform

Users must create an InsideTracker account and answer a small number of questions about themselves, and they must have an active account to access the platform. Creating the account is listed as part of what InsideTracker includes.

Supporting quotations

You must create an InsideTracker account and answer a small number of questions about yourself.

You must have an active InsideTracker account to access the platform.

Qualifications & exceptions

• These are the account steps in the service description; the "Your account" section adds accuracy, password and username conditions and is carded in its own packet.

Not stated here

• The document does not say which questions are asked or what counts as an inactive account here.

Data Access & Collection · User right or choice

A partner lab the buyer chooses performs the blood draw, and that lab's own terms apply

A buyer of a blood analysis product may choose, during the purchase and scheduling process, one of InsideTracker's partner labs to draw the blood. For the rights, obligations and conditions of having the blood test completed by that lab, the item points the buyer to the terms of service on the partner's website.

Supporting quotations

If you buy a blood analysis product, you may choose to have your blood drawn by one of our partner labs that you choose during the purchase and scheduling process.

Please review the terms of service found on our partner's website for the rights, obligations and conditions of having a blood test completed by said lab.

Qualifications & exceptions

• Only the choice of a partner lab and the pointer to that lab's terms appear here; the lab's terms are a separate document.
• The item does not say whether the chosen lab can be changed after scheduling.

Not stated here

• The partner labs are not named, and the partner's terms of service are not supplied in this source, so the conditions of the blood draw are not stated here.

Use & Processing · Company practice

InsideTracker states that all its partner labs are CLIA-certified

Among the service points, the Terms assert that all of InsideTracker's partner labs are CLIA-certified.

Supporting quotations

All our partner labs are CLIA-certified.

Qualifications & exceptions

• Stated as a claim about the partner labs collectively; no laboratory, certificate or date is named.

Not stated here

• The document does not say who certifies the labs or whether the certification covers every test offered.

Data Access & Collection · User right or choice

Members may supply blood test results obtained from another source

As a member, the user has the opportunity to provide their own blood test results from their doctor, an insurance company or another source.

Supporting quotations

As a member you will also have the opportunity to provide your own blood test results from your doctor, insurance company, or other source.

Qualifications & exceptions

• Stated as an opportunity for members; the item sets no format, check or limit for such results.

Not stated here

• The document does not say how results from another source are handled or stored, or how they change the analysis.

Use & Processing · Company practice

Buying the DNA kit means agreeing that AKESOgen genotypes the DNA, and results cover only part of the genome

A buyer of the InsideTracker DNA kit specifically agrees that their DNA will be genotyped by InsideTracker's partner company, AKESOgen. The InsideTracker DNA results include only a portion of the DNA in the user's genome, and the kit provides no data on ancestry.

Supporting quotations

If you buy the InsideTracker DNA kit, you specifically agree that your DNA will be genotyped by our partner company, AKESOgen.

The InsideTracker DNA results will include only a portion of the DNA in your genome.

The InsideTracker DNA kit does not provide any data on your ancestry.

Qualifications & exceptions

• The kit is described as covering only a portion of the genome and as giving no ancestry data; which portion is not stated.

Not stated here

• The Terms do not say how long AKESOgen keeps the sample or the genotype data, or what happens to the sample after genotyping.

Sharing & Disclosure · Company practice

DNA samples are de-identified before they are sent to AKESOgen

The Terms state that all DNA samples are de-identified before being sent to AKESOgen, and that this is done to help protect the user's privacy. The same item sends the user to AKESOgen's website for that company's specific privacy policies.

Supporting quotations

All DNA samples are de-identified before being sent to AKESOgen to help protect your privacy.

For specific privacy policies of AKESOgen, please visit the AKESOgen website.

Qualifications & exceptions

• The sentence describes de-identification "to help protect your privacy" without saying what is removed or to which standard.

Not stated here

• The Terms do not say who de-identifies the samples, whether the genotyping result can still be linked to the user, or how long AKESOgen holds the sample.
• AKESOgen's own privacy policies are on AKESOgen's website and are not supplied in this source.

Sharing & Disclosure · Permission or license

AKESOgen sends the user's DNA data back to InsideTracker for a set of genes

After the DNA analysis, the user agrees that AKESOgen will send InsideTracker their DNA data for a set of genes related to healthy aging, diet and fitness.

Supporting quotations

After {DNA} analysis, you agree that AKESOgen will send InsideTracker your DNA data for a set of genes related to healthy aging, diet and fitness.

Qualifications & exceptions

• The data named in the transfer is limited to the set of genes described in this sentence; the item does not cover other data AKESOgen may hold.

Not stated here

• The Terms do not name the genes, the format of the returned data, or how long InsideTracker keeps it.
• The sentence prints the token "{DNA}" before "analysis", which reads as an unfilled placeholder in the published text.

Inference & Profiling · Company practice

Genetic and personal information produce the DNA report, and blood data adds a DNA+blood report

InsideTracker analyzes the user's genetic and personal information to produce the InsideTracker DNA report. A user who also has InsideTracker blood data receives an InsideTracker DNA+blood report.

Supporting quotations

InsideTracker analyzes your Genetic and Personal Information to produce your InsideTracker DNA report.

If you have InsideTracker blood data, you will receive an InsideTracker DNA+blood report.

Qualifications & exceptions

• The two sentences describe one report per user; they do not say a user receives both reports.

Not stated here

• The Terms do not describe how the genetic, personal and blood inputs are combined or what either report shows beyond its name.

Account & Service Control · Company practice

Results are announced when ready and viewed within the user's personal profile

InsideTracker alerts the user when results are ready, and the user can then view them online within their personal profile.

Supporting quotations

InsideTracker alerts you when your results are ready and you can view them online within your personal profile.

Qualifications & exceptions

• The item describes the alert and the place results are viewed; it sets no delivery time.

Not stated here

• The Terms do not say how results are delivered besides the alert and the personal profile, or how long they stay available there.

Legal Rights & Agreement Rules · Restriction or exception

Reports and content are informational only and are not medical advice or a medical program

Every part of the platform's content, including any risk estimates or other reports the services generate (together "Your Report"), is stated to be for informational purposes only. The Terms say it is not intended to provide professional medical advice, diagnosis or treatment and is not a recommendation for a particular treatment plan, and that neither the platform nor the services are a medical program or intended for diagnosing or treating any medical condition. The accuracy section repeats that the content is solely informational, is not medical advice and is not a substitute for professional advice from a qualified healthcare provider familiar with the user's facts.

Supporting quotations

The contents of our platform, including any risk estimates or other reports generated by the services (collectively, "Your Report") and any other information, data, analyses, editorial content, images, audio and video clips, hyperlinks and references (collectively, "Content"), are for informational purposes only.

They are not intended to provide professional medical advice, diagnosis, or treatment.

NEITHER THE PLATFORM NOR THE SERVICES ARE A MEDICAL PROGRAM AND ARE NOT INTENDED FOR THE DIAGNOSIS OR TREATMENT OF ANY MEDICAL CONDITION.

THE CONTENT IS INTENDED SOLELY FOR YOUR INFORMATIONAL PURPOSES AND IS NOT INTENDED AS MEDICAL ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM.

Qualifications & exceptions

• The limit is written for the platform content and reports as a whole, including third-party opinions and material made available through the platform.

Not stated here

• The Terms do not say what a user may rely on a report for beyond informational use.

Legal Rights & Agreement Rules · Context

A licensed clinician may be engaged in certain states, and that creates no doctor-patient relationship

To satisfy the laws of certain states, InsideTracker may engage a licensed clinician or another person authorized by law to order the blood test services or to receive the user's blood test results before the results are made available to the user. The paragraph states that these interactions are not intended to create, and do not create, any doctor-patient relationship.

Supporting quotations

To satisfy the laws of certain states, we may engage the services of a licensed clinician or other person authorized by law to order the blood test services or to receive your blood test results, prior to making these results available to you.

However, these interactions are not intended to create, nor do they create, any doctor-patient relationship.

Qualifications & exceptions

• Written as a possibility in certain states rather than a step in every order; the states are not named.

Not stated here

• The Terms do not say which states require it, who the clinician is, or whether the user is told when one is engaged.

Legal Rights & Agreement Rules · Restriction or exception

Users are told not to treat the report as treatment advice and to consult their own clinician

The section tells a user who is experiencing symptoms or believes they may have a medical or psychiatric condition to seek the advice of a doctor or other qualified health provider regardless of what the report says, not to ignore or delay professional medical advice because of the report or other content, not to interpret the report, blood test results or genetic analysis as recommending any specific treatment plan, product or course of action, and to consult their doctor before starting a new treatment or stopping a prescribed one.

Supporting quotations

You should seek the advice of a doctor or other qualified health provider if you are experiencing any symptoms of or believe you may have any medical or psychiatric condition, regardless of any information contained within Your Report.

You should not ignore professional medical advice or delay in seeking it because of any information provided to you in Your Report or any other Content.

Furthermore, you should not interpret Your Report or your blood test results or your genetic analysis or any other Content as recommending any specific treatment plan, product or course of action.

You should always consult your doctor or other qualified health provider before starting any new treatment or stopping any treatment that has been prescribed for you by your doctor or other qualified health provider.

Qualifications & exceptions

• These sentences instruct the user; they do not describe anything InsideTracker undertakes to do.

Not stated here

• The Terms do not say how InsideTracker responds if a report is used contrary to this instruction.

Use & Processing · Restriction or exception

InsideTracker does not provide allergy testing

The section states that InsideTracker does not provide allergy testing and that none of its content should be interpreted as allergy testing.

Supporting quotations

InsideTracker does not provide allergy testing and none of our content should be interpreted as allergy testing.

Qualifications & exceptions

• Stated as a limit on what InsideTracker provides; it says nothing about tests a partner lab may offer under its own terms.

Not stated here

• The Terms do not say what a user who wants allergy testing should do instead.

Legal Rights & Agreement Rules · Context

The section tells users to call a doctor or 911 immediately in a suspected emergency

In capital letters, the section instructs a user who thinks they may have a medical or psychiatric emergency to call their doctor or 911 immediately.

Supporting quotations

PLEASE CALL YOUR DOCTOR OR 911 IMMEDIATELY IF YOU THINK YOU MAY HAVE A MEDICAL OR PSYCHIATRIC EMERGENCY.

Qualifications & exceptions

• This is an instruction inside the medical-advice section; it does not describe an emergency service run by InsideTracker.

Not stated here

• The document does not offer or describe any emergency contact channel of its own.

Account & Service Control · Procedure

The account requires accurate, complete and promptly updated information

A user account with InsideTracker ("Your Account") must be created to access certain parts of the platform, buy the services and get InsideTracker information. The user represents and warrants that the information provided is accurate and complete and promises to update the account promptly if any of it changes.

Supporting quotations

You must create a user account with InsideTracker ("Your Account") in order to access certain parts of our platform, buy the services, and get InsideTracker information.

You represent and warrant that the information you provide is accurate and complete and that you will promptly update Your Account if any of the information changes.

Qualifications & exceptions

• The duty covers the information the user provides and any later change to it; the document does not list which fields are involved.

Not stated here

• The Terms do not say how the accuracy of the information is checked.

Account & Service Control · Restriction or exception

InsideTracker may end access if account information is inaccurate or incomplete

InsideTracker reserves the right to end the user's use of the platform or the services if any information the user provides is inaccurate or incomplete.

Supporting quotations

We reserve the right to end your use of our platform or the services if any information you provide is inaccurate or incomplete.

Qualifications & exceptions

• The stated trigger is inaccurate or incomplete information supplied by the user; the stated consequence is ending use of the platform or services.

Not stated here

• The Terms do not say whether the user is warned first or whether an account ended this way can be restored.

Security & Safeguards · Restriction or exception

The user is solely responsible for the password and for all use of the account

InsideTracker will ask the user to create a username and password for the account. The user is solely responsible for keeping the password confidential and for all uses of the platform and the services with that account, and must notify InsideTracker immediately of any unauthorized use of the account.

Supporting quotations

We will ask you to create a username and password for Your Account.

You are solely responsible for keeping your password confidential and for all uses of our platform and the services with Your Account.

You must immediately notify InsideTracker of any unauthorized use of Your Account.

Qualifications & exceptions

• Responsibility is placed on the user for all uses of the account, not only the user's own acts.

Not stated here

• The Terms do not say what InsideTracker does after an unauthorized-use report, or how responsibility is divided for a use the user did not authorize.

Account & Service Control · Company practice

InsideTracker may refuse a username or password on listed grounds at its sole discretion

InsideTracker may refuse to grant a username or password that is already in use, impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights, is vulgar or otherwise offensive, or may cause confusion. The list is applied as determined by InsideTracker in its sole discretion.

Supporting quotations

We may refuse to grant you a username or password that is already in use, impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion.

Qualifications & exceptions

• The decision is expressly at InsideTracker's sole discretion.

Not stated here

• The Terms do not offer an appeal or an alternative route if a requested username is refused.

Account & Service Control · Restriction or exception

The website is for adults 18 or older, and using it represents that the user is 18 or older

The Requirements section states that the website is for use by adults eighteen years of age or older, that users under eighteen may not use the website, and that by using the website the user submits that they are eighteen or older.

Supporting quotations

This website is for use by adults who are eighteen (18) years of age or older.

Users under the age of eighteen (18) may not use the website.

By using the website, you also submit that you are eighteen (18) years of age or older.

Qualifications & exceptions

• Written as a representation by the user plus a bar on under-18 use; no verification step is described.

Not stated here

• The Terms do not say how the representation is checked or what the position is for a user under 18.

Legal Rights & Agreement Rules · Restriction or exception

Use must be lawful, and users accessing from other locations answer for local law

The user agrees not to use the website or the services for any purpose that is unlawful, unethical or in violation of the Terms. The Intended audience section adds that the platform is maintained from offices within the United States, that InsideTracker makes no representation that its materials are appropriate or available for use in other locations, and that anyone who chooses to access the platform or the services from another location does so on their own initiative and is responsible for complying with local or national laws.

Supporting quotations

You also agree that you will not use our website or the Services for any purpose that is unlawful, unethical or in violation of these Terms.

InsideTracker makes no representation that materials in our platform are appropriate or available for use in other locations.

Those who choose to access this platform or any services from other locations do so on their own initiative and are responsible for compliance with local or national laws, as applicable.

Qualifications & exceptions

• "Unethical" is used without a definition and is not limited to unlawful conduct.
• Responsibility for local law compliance is placed on the user accessing from elsewhere, not on InsideTracker.

Not stated here

• The Terms do not say which national or local rules InsideTracker treats as relevant, beyond the export-control lists stated in the same section.

Charges & Financial Obligations · Restriction or exception

Orders require a valid card or web payment account, and the user agrees to pay all charges

A valid credit card number or a web-based payment account must be provided when ordering an InsideTracker product or service. The user represents and warrants that they are authorized to use that payment method and agrees to pay all charges incurred using the account.

Supporting quotations

You must provide a valid credit card number or a web-based payment account when you order an InsideTracker product or service.

You represent and warrant that you are authorized to use said credit card or web-based payment account, and you agree to pay all charges incurred using Your Account.

Qualifications & exceptions

• The authorization covers the payment method supplied; the charges named are those incurred using the user's account.

Not stated here

• The Terms do not describe accepted payment methods beyond a credit card or a web-based payment account.

Sharing & Disclosure · Permission or license

Card data and related personal information may be passed to designated service providers to charge the user

The user agrees that InsideTracker may pass their credit card information and related personally identifiable information to InsideTracker's designated service provider(s) for their use in charging the user for the services ordered by the user.

Supporting quotations

You agree that we may pass your credit card information and related personally identifiable information to our designated service provider(s) for their use in charging you for the services ordered by you.

Qualifications & exceptions

• The stated purpose is charging for the services the user ordered; the providers are not named in this text.

Not stated here

• The Terms do not name the payment service providers, say where the data is processed, or state how long they keep it.

Charges & Financial Obligations · Restriction or exception

Charges exclude sales and other taxes, which the user pays

All charges are exclusive of sales and other taxes, and the user is responsible for paying applicable taxes other than taxes on InsideTracker's income.

Supporting quotations

All charges are exclusive of sales and other taxes and you are responsible for payment of any applicable taxes (other than taxes on InsideTracker income).

Qualifications & exceptions

• The carve-out is limited to taxes on InsideTracker income.

Not stated here

• The Terms do not say how taxes are calculated or when they are added to a charge.

Charges & Financial Obligations · Company practice

Orders may be refused for any reason, and prices change without notice unless a membership is running

InsideTracker reserves the right to accept or reject orders for any reason. Price and availability of any service are subject to change without notice, except that a user who has bought an ongoing membership keeps the membership price already paid for the term of that membership.

Supporting quotations

We reserve the right to accept or reject orders for any reason.

Price and availability of any service are subject to change without notice (unless you have purchased an ongoing membership to an InsideTracker product or service, in which case the membership price paid by you for such service shall apply during the term of such membership).

Qualifications & exceptions

• The exception protects the price already paid for the term of an ongoing membership; it does not fix the price for later terms.

Not stated here

• The Terms do not say how a price change is communicated, or whether a change reaches an automatically renewing membership, which the next paragraph touches on.

Charges & Financial Obligations · Company practice

The membership renews automatically and upcoming renewals are notified

The InsideTracker membership renews automatically, and notifications of upcoming renewals will be provided.

Supporting quotations

The InsideTracker membership renews automatically, and notifications of upcoming renewals will be provided.

Qualifications & exceptions

• The sentence promises notifications of upcoming renewals without saying when or how they are delivered.

Not stated here

• The Terms do not say how far ahead a renewal notice is sent or by which channel.

Account & Service Control · User right or choice

Membership can be cancelled at any time, and the account closed by request to support

The paragraph states that the user can cancel their membership at any time and refers to the cancellation terms further down the page. A user who no longer wishes to use InsideTracker may also close their account by sending a request to Customer Support.

Supporting quotations

You can cancel your membership at any time (see cancelation terms below).

you may close your account by sending a request to Customer Support

Qualifications & exceptions

• This paragraph states the right and points to the cancellation terms; the cancellation and refund rules themselves are in the section that follows, carded separately.

Not stated here

• The paragraph does not say what closing the account does to existing data or purchases; the cancellation section and the Privacy Policy are separate sources.

Charges & Financial Obligations · Restriction or exception

A sale price lasts only for the initial term, and later terms renew at full retail price

A user who purchases during a sale price acknowledges that the price is valid only for the initial term. Future memberships renew at the full retail price current at the time of renewal unless otherwise specified.

Supporting quotations

If you purchase during a sale price, you acknowledge that the price is only valid for the initial term.

Future memberships will renew at the full retail price at the time of renewal unless otherwise specified.

Qualifications & exceptions

• "Unless otherwise specified" leaves room for a different renewal price that this text does not state.

Not stated here

• The Terms do not say whether the renewal price is announced before it is charged, beyond the general promise of renewal notifications.

Account & Service Control · User right or choice

Membership can be cancelled at any time; cancellation usually takes effect at the end of the billing period

The Terms say a member can cancel at any time before the end of the current billing period, free trial or promotion. Unless otherwise disclosed, cancellation takes effect at the end of the current billing period, and the member keeps access to the platform through that date. A member whose membership comes through a free trial or promotional code is treated differently: for them the Terms say cancellation "may be effective immediately". The earlier billing paragraph also says the membership can be cancelled at any time and points ahead to these cancellation terms.

Supporting quotations

YOU CAN CANCEL YOUR INSIDETRACKER MEMBERSHIP AT ANY TIME BEFORE THE END OF THE CURRENT BILLING PERIOD, FREE TRIAL OR PROMOTION.

CANCELLATION WILL TAKE EFFECT AT THE END OF THE CURRENT BILLING PERIOD UNLESS OTHERWISE DISCLOSED.

IF YOU CANCEL YOUR MEMBERSHIP, YOU WILL CONTINUE TO HAVE ACCESS TO THE INSIDETRACKER PLATFORM THROUGH THE END OF YOUR CURRENT BILLING PERIOD, UNLESS YOU ARE A MEMBER THROUGH A FREE TRIAL, OR PROMOTIONAL CODE, IN WHICH CASE CANCELLATION MAY BE EFFECTIVE IMMEDIATELY.

You can cancel your membership at any time (see cancelation terms below).

Qualifications & exceptions

• Cancellation takes effect at the end of the current billing period "unless otherwise disclosed".
• Access through the end of the billing period does not apply the same way to free-trial or promotional-code members, whose cancellation "may be effective immediately".

Not stated here

• The passage does not say where or how a different effective date would be "otherwise disclosed".
• "May be effective immediately" does not say whether immediate effect is automatic for trial and promotional members or left to InsideTracker's choice.

Charges & Financial Obligations · Restriction or exception

To avoid being charged for the next period, the member must cancel 30 days before the next billing date

To avoid being charged for the next billing period, the Terms say the member must cancel 30 days before the next recurring billing date. The sentence also contains the words "between midnight and 3:00 AM Eastern Time", but the wording is garbled and does not say what that time window applies to. This 30-day condition sits in the same paragraph as a statement that a member may cancel at any time before the end of the billing period, and the Terms do not explain how the two fit together.

Supporting quotations

You must cancel your membership 30 days between midnight and 3:00 AM Eastern Time prior to next recurring billing date in order to avoid being charged for the next billing period.

Qualifications & exceptions

• The condition is stated as the way to avoid being charged for the next billing period.

Not stated here

• The phrase "30 days between midnight and 3:00 AM Eastern Time" is garbled; the passage does not say whether it means at least 30 days before, or what the time-of-day window controls.
• The passage does not say whether the 30-day requirement applies to every membership type, or what happens when a member cancels later than 30 days before the billing date.
• The Terms do not reconcile this requirement with the statement that a member may cancel at any time before the end of the billing period.

Charges & Financial Obligations · Restriction or exception

No refund or credit for a partially used billing period

InsideTracker states that it does not refund or credit for partially used billing periods. Read with the cancellation paragraph around it, a member who cancels part-way through a paid period keeps access to the end of that period but does not get money or credit back for the unused part.

Supporting quotations

WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED BILLING PERIODS.

Not stated here

• The Terms do not say how this statement fits with the 30-day refund-request window in the Refund Limitation section, which separately says refund requests are limited to 30 days from purchase or renewal.

Charges & Financial Obligations · Restriction or exception

Credits are forfeited if the membership is cancelled because payment attempts failed

If a membership is cancelled because attempts to charge the member's payment method failed, the Terms say the member forfeits any service, referral or membership credits. The sentence does not say who cancels the membership in that situation.

Supporting quotations

IF YOUR MEMBERSHIP IS CANCELED DUE TO FAILED ATTEMPTS TO CHARGE YOUR PAYMENT METHOD, YOU WILL FORFEIT ANY SERVICE, REFERRAL, OR MEMBERSHIP CREDITS.

Qualifications & exceptions

• Applies only when the cancellation is due to failed attempts to charge the payment method.

Not stated here

• The sentence is in the passive voice and does not say who cancels the membership.
• The Terms do not say how many failed attempts trigger this, whether notice or a chance to fix the payment method is given, or what the listed credits are.

Account & Service Control · Procedure

Membership is managed through the Manage Membership button or the member's profile

The Terms name two places where a member can manage or cancel a membership: the Manage Membership button on the My orders page, and the member's profile. For the annual package, cancelling through the profile is stated to apply to the next annual period.

Supporting quotations

Membership can be managed through the Manage Membership button on My orders page.

You may cancel your membership at any time through your profile;

Not stated here

• The Terms name "My orders page" in one place and "your profile" in another and do not say whether these are the same screen or different routes.

Account & Service Control · Procedure

Help center and support email for membership questions

The Terms refer members to InsideTracker's help center for more information about membership and services, and say members may contact InsideTracker at the support email address at any time with questions. The help center page is a linked page whose content is not part of the supplied Terms.

Supporting quotations

Please visit our help center at https://support.insidetracker.com/en-US for more information about InsideTracker Membership and services.

If you have any questions, you may contact us at support@insidetracker.com at any time.

Qualifications & exceptions

• The help center content is not supplied with this document.

Not stated here

• What the help center says about membership and services is not part of the supplied source.

Charges & Financial Obligations · Company practice

The annual membership lasts one year; cancelling takes effect for the next annual period

For InsideTracker's annual membership package, the Terms say it is valid for one year from purchase, based on the membership term. A cancellation made at any time through the profile takes effect for the next annual period and does not affect the current year of access to the platform.

Supporting quotations

InsideTracker's annual membership package is valid for one year upon purchase, based on the membership term.

the cancellation will be effective for the next annual period and does not affect your current year of access to the Platform.

Qualifications & exceptions

• Stated for the annual membership package specifically.

Not stated here

• The Terms do not say how this annual-period rule fits with the billing-period language in the cancellation paragraph, or whether shorter membership terms exist and how they differ.

Charges & Financial Obligations · Restriction or exception

Refund requests are limited to 30 days from purchase or renewal and go through support

The Terms limit refund requests to 30 days from purchase or renewal, and say customers must contact the support team at the listed address for any refund request. The sentence limits when a request can be made; it does not itself say that a refund will be granted, or on what grounds.

Supporting quotations

REFUND REQUESTS ARE LIMITED TO 30-DAYS FROM PURCHASE/RENEWAL.

Customers must contact our support team for any refund requests

Qualifications & exceptions

• The limit is on requests, measured from purchase or renewal.

Not stated here

• The Terms do not say what InsideTracker decides on a timely request, or how this window fits with the statement that it does not refund or credit partially used billing periods.

Charges & Financial Obligations · Restriction or exception

No refunds on blood tests once a blood sample is collected

InsideTracker states that it does not offer refunds on any blood tests once a blood sample has been collected.

Supporting quotations

InsideTracker does not offer refunds on any blood tests once a blood sample is collected.

Qualifications & exceptions

• Applies once a blood sample is collected.

Not stated here

• The Terms do not say what counts as the sample being collected, or spell out what applies before collection beyond the general 30-day refund-request limit.

Security & Safeguards · Restriction or exception

Users agree not to overload the platform or interfere with how it works

In the list of things the user agrees not to do, the user will not take any action that imposes an unreasonable load on the platform's infrastructure, and will not use any device, software or routine to interfere, or attempt to interfere, with the proper working of the platform or any activity being conducted on it.

Supporting quotations

You agree not to do the following things:

You will not take any action that imposes an unreasonable load on the platform's infrastructure.

You will not use any device, software or routine to interfere or attempt to interfere with the proper working of the platform or any activity being conducted on the platform.

Qualifications & exceptions

• Part of a list introduced by "You agree not to do the following things".

Not stated here

• The Terms do not define what load is "unreasonable".

Content & IP Rights · Restriction or exception

Users agree not to decipher, decompile, disassemble or reverse engineer the platform software

The user agrees not to attempt to decipher, decompile, disassemble or reverse engineer any of the software that makes up the platform.

Supporting quotations

You will not attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the platform.

Content & IP Rights · Restriction or exception

Users agree not to delete or alter material posted on the platform by InsideTracker or anyone else

The user agrees not to delete or alter any material posted on the platform by InsideTracker or any other person or entity.

Supporting quotations

You will not delete or alter any material posted on the platform by InsideTracker or any other person or entity.

Qualifications & exceptions

• Covers material posted by InsideTracker or by any other person or entity.

Not stated here

• The sentence does not say whether "any other person or entity" includes the user's own posts or account data, or how it relates to the user's ability to change or remove their own information.

Content & IP Rights · Restriction or exception

Users agree not to frame or link to materials or information on the platform

The user agrees not to frame or link to any of the materials or information available on the platform. As written, the sentence is broad, and the Terms do not define "frame" or "link to" or say whether any ordinary links are permitted.

Supporting quotations

You will not frame or link to any of the materials or information available on the platform.

Not stated here

• The Terms do not say whether ordinary links, such as a link to a public page, fall within this restriction.

Legal Rights & Agreement Rules · Restriction or exception

Services are currently provided in English only

InsideTracker says it currently provides services in English only. Its support staff or the user's healthcare provider may be able to help find other professional resources in the user's area.

Supporting quotations

InsideTracker currently provides services in English only.

However, an InsideTracker support staff or your healthcare provider may be able to help find other professional resources in your area.

Qualifications & exceptions

• Stated as the current position ("currently").

Not stated here

• The passage does not say what help support staff will give, only that they or the healthcare provider "may be able" to help.

Legal Rights & Agreement Rules · Restriction or exception

DNA testing is available only in the U.S.; blood testing only in the U.S. and Canada

The Terms say DNA testing with InsideTracker is exclusively available in the U.S., and blood testing with InsideTracker is only available in the U.S. and Canada.

Supporting quotations

DNA Testing with InsideTracker is exclusively available in the U.S.

Blood Testing with InsideTracker is only available in the U.S. and Canada.

Qualifications & exceptions

• DNA testing: U.S. only. Blood testing: U.S. and Canada only.

Not stated here

• The Terms do not say how location is determined, such as by residence, shipping address or where the sample is collected.

Legal Rights & Agreement Rules · Restriction or exception

Using the services requires agreeing to the Privacy Policy

The Privacy section says users share responsibility for privacy and security, encourages users to read the Privacy Policy, and says that to use the services the user must agree to the Privacy Policy. The Privacy Policy is a separate linked document whose terms are not part of this document.

Supporting quotations

We encourage you to familiarize yourself with our Privacy Policy.

To use the services you must agree to the Privacy Policy.

Qualifications & exceptions

• The Privacy Policy is a separate linked document and is analyzed separately.

Not stated here

• What the Privacy Policy says is not part of this document.

Data Access & Collection · Context

The Privacy Policy is where data handling, collection and protection are explained

The Terms say the Privacy Policy explains how InsideTracker handles the user's Personal Information, Blood data and Genetic Information, and refer the user to the Privacy Policy for more detail on what information is collected and how it is protected. This document does not itself describe collection or protection; the details sit in the separately linked policy.

Supporting quotations

Our Privacy Policy explains how we handle your Personal Information, your Blood data and your Genetic Information.

Please refer to the Privacy Policy for more details about what information we collect and how we protect your information.

Qualifications & exceptions

• This document points to the policy rather than describing collection or protection itself.

Not stated here

• What information is collected and how it is protected is not stated in this document.

Data Access & Collection · Context

Personal Information, Blood data and Genetic Information are defined

The Terms define three kinds of data the Privacy Policy covers. Personal Information is data that could be used to identify the user. Blood data is the result of a blood test of specific biomarkers in the user's blood. Genetic Information is data related to the user's genotype for a specific set of genes.

Supporting quotations

Your Personal Information is data that could be used to identify you.

Your Blood data is the result of a blood test of specific biomarkers in your blood.

Your Genetic Information is data related to your genotype for a specific set of genes.

Qualifications & exceptions

• Definitions as stated in the Privacy section; the Privacy Policy is not supplied here.

Not stated here

• The Terms do not list which biomarkers or genes are covered, or whether the Privacy Policy uses the same definitions.

Security & Safeguards · Company commitment

InsideTracker commits to a secure platform, and users share responsibility, including keeping passwords secure

InsideTracker says it is committed to providing a secure, user-controlled platform. The Terms add that users share responsibility for maintaining privacy and security, give the example of keeping the password secure, and tell users not to share it with any third parties.

Supporting quotations

We are committed to providing you a secure, user-controlled platform

you share responsibility for maintaining privacy and security.

we ask you to keep your password secure. Do not share it with any third parties.

Qualifications & exceptions

• The commitment is stated in general terms.

Not stated here

• This passage does not describe specific security measures or what "user-controlled" means in practice.

Legal Rights & Agreement Rules · Company commitment

The company says it is fully compliant with HIPAA standards and will provide its services in accordance with federal law

The company (Segterra, using the names InsideTracker and GoalGetter) states that it is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security, including the HITECH Act and the Omnibus Rule of 2013. It says it has implemented policies, processes and procedures designed to ensure compliance with federal security laws, regulations and rules, monitors ongoing compliance and maintains reporting mechanisms that are required by law or requested by its customers, and will continue to provide its programs and services in accordance with relevant federal law, including, as applicable, HIPAA.

Supporting quotations

is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013).

We have implemented policies, processes, and procedures designed to ensure compliance with Federal security laws, regulations, and rules, and we monitor ongoing compliance efforts and maintain various reporting mechanisms that are required by law or requested by our customers.

will continue to provide all of our various programs and services in accordance with the relevant requirements of all federal laws and regulations, including, as applicable, HIPAA.

Qualifications & exceptions

• HIPAA is applied "as applicable" in the closing commitment.
• The compliance policies are described as "designed to ensure compliance".

Not stated here

• The paragraph does not say in what capacity the company is subject to HIPAA, or which of its services or data the statement covers.
• The named laws and rules are only cited here; this document does not supply their text.

Legal Rights & Agreement Rules · Procedure

Questions about HIPAA policies or compliance go to the support email

Questions about InsideTracker's HIPAA policies or compliance may be directed to the support email address given in the Terms.

Supporting quotations

Questions regarding our HIPAA policies or compliance may be directed to: support@insidetracker.com.

Legal Rights & Agreement Rules · Permission or license

InsideTracker reserves the right to update its privacy and security policies and practices at its sole discretion

InsideTracker reserves the right to update its privacy and security policies and practices from time to time at its sole discretion.

Supporting quotations

We reserve the right to update our privacy and security policies and practices from time to time at our sole discretion.

Qualifications & exceptions

• Stated as a reserved right, at InsideTracker's sole discretion.

Not stated here

• This passage does not say whether or how users are told of an update, or whether their consent is needed. Other parts of the Terms or the Privacy Policy may address this.

Content & IP Rights · Context

InsideTracker, its licensors and suppliers own the platform, content and services, and reserve all rights not granted

The Terms say the platform is owned and operated by InsideTracker. The Content, the services and the intellectual property and other rights relating to the platform stay with InsideTracker, its licensors and suppliers, as applicable, and the Content and services are protected by U.S. and international copyright, trademark and other laws. All rights not expressly granted in the Terms are reserved to InsideTracker, its licensors and suppliers.

Supporting quotations

The platform is owned and operated by InsideTracker. The Content and the services and any intellectual property and other rights relating to the platform are and will remain with InsideTracker, its licensors and suppliers, as applicable.

The Content and the services are protected by U.S. and international copyright, trademark and other laws.

All rights not expressly granted herein are expressly reserved to InsideTracker, its licensors and suppliers.

Not stated here

• The Terms do not say which parts of the Content belong to licensors or suppliers rather than InsideTracker.

Content & IP Rights · Permission or license

InsideTracker grants a limited, non-exclusive, non-transferable, revocable license to receive the services you purchase

InsideTracker grants the user a non-exclusive, non-transferable, revocable, limited license to receive the InsideTracker services the user purchases from InsideTracker.

Supporting quotations

InsideTracker grants you a non-exclusive, non-transferable, revocable, limited license to receive the InsideTracker services you purchase from InsideTracker.

Qualifications & exceptions

• The license covers the services the user purchases from InsideTracker.

Not stated here

• This sentence does not say when or why the license may be revoked.

Content & IP Rights · Permission or license

You may view and print the report and other content for noncommercial personal use, keeping proprietary notices

The user may view and print one or more copies of the InsideTracker report and any other content obtained from the platform, for noncommercial personal use only. The permission applies as long as the user does not remove or hide any copyright notice, trademark notice or other proprietary rights notice displayed on or with the Content.

Supporting quotations

You may view and print one or more copies of the InsideTracker report and any other content obtained by you from our platform, for your noncommercial personal use only, as long as you do not remove or hide any copyright notice, trademark notice, or other proprietary rights notice displayed on or in conjunction with the Content.

Qualifications & exceptions

• Noncommercial personal use only.

Content & IP Rights · User right or choice

You may give copies of your report to your doctor and anyone else you choose

The Terms say the user may give copies of the InsideTracker report to their doctor and to anyone else they choose. This is a stated permission about sharing the report; it does not set limits on what the recipients may do with it.

Supporting quotations

You may give copies of the InsideTracker report to your doctor and anyone else you choose.

Not stated here

• The sentence does not say what the people who receive copies may do with them.

Content & IP Rights · Restriction or exception

Other uses of platform content require InsideTracker's prior written permission

The user may not use any Content obtained from the platform in any other manner or for any other purpose than those the Terms allow, unless InsideTracker gives prior written permission.

Supporting quotations

You may not use any Content obtained from our platform in any other manner or for any other purpose without the prior written permission of InsideTracker.

Content & IP Rights · Restriction or exception

Licensors' added restrictions on their content govern over the Terms in a conflict

InsideTracker's licensors and suppliers may impose additional restrictions on the Content they provide to InsideTracker. If those third-party restrictions conflict with the Terms, the third-party restrictions govern.

Supporting quotations

Our licensors and suppliers may impose additional restrictions on the Content they provide to InsideTracker.

In the event of any conflict between such third party restrictions and these Terms, such third party restrictions shall govern.

Not stated here

• The Terms do not list those third-party restrictions or say how users would learn of them.

Content & IP Rights · Restriction or exception

No removing proprietary notices, and no framing or mirroring the platform without written consent

By using the platform or any services, the user agrees not to remove any copyright, trademark or other proprietary rights notice contained in or on the Content, platform or services. The user also agrees not to frame or mirror any part of the platform without InsideTracker's prior written consent.

Supporting quotations

you agree not to remove any copyright, trademark or other proprietary rights notice contained in or on the Content, platform or any services,

any part of our platform without prior written consent from InsideTracker.

Qualifications & exceptions

• The agreement is stated as arising from using the platform or any services.

Not stated here

• The Terms do not define "frame" or "mirror".

Content & IP Rights · Restriction or exception

Trademarks on the platform belong to InsideTracker and others and cannot be used without written consent

All trademarks, service marks and logos used on the platform, registered or not, are owned by InsideTracker, its licensors, suppliers and others. The user may not use or display any trademarks, service marks, logos or designs used on the platform without prior written consent from the rightful owner or owners.

Supporting quotations

All trademarks, service marks and logos used on our platform, whether registered or unregistered, are owned by InsideTracker, its licensors, suppliers and others.

You may not use or display any trademarks, service marks, logos or designs used on our platform without prior written consent from the rightful owner(s).

Legal Rights & Agreement Rules · Restriction or exception

InsideTracker does not guarantee that the report or other content is accurate, complete or timely

InsideTracker says it strives to keep the Content accurate, complete and up to date, but it cannot and does not guarantee the accuracy, completeness or timeliness of the user's report or any other content, whether it comes from licensors, suppliers or InsideTracker. It says the content may include typographical errors, inaccuracies or other errors, and that third parties could make unauthorized additions, deletions or alterations to the Content.

Supporting quotations

While we strive to keep the Content accurate, complete and up-to-date, InsideTracker cannot and does not guarantee the accuracy, completeness, or timeliness of your InsideTracker report or any other content, whether provided by our licensors, our suppliers or us.

It is possible that the content may include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Content by third parties.

Qualifications & exceptions

• Covers content provided by licensors, suppliers and InsideTracker.

Legal Rights & Agreement Rules · Permission or license

InsideTracker may change or update the report or other content without notice

Information in the user's InsideTracker report or other content may be changed or updated by InsideTracker without notice.

Supporting quotations

Information contained within your InsideTracker report or other content may be changed or updated by InsideTracker without notice.

Not stated here

• The sentence does not say what kinds of changes are made or whether earlier versions of a report stay available to the user.

Legal Rights & Agreement Rules · Procedure

Users who find something inaccurate are asked to inform InsideTracker so it can be corrected

The Terms ask a user who finds something inaccurate to inform InsideTracker so that it can be corrected. The sentence is a request; it does not promise a correction or set a timeline.

Supporting quotations

If you find something that is inaccurate, please inform us so that it can be corrected.

Not stated here

• The sentence does not say how to report an error or whether InsideTracker will correct it.

Legal Rights & Agreement Rules · Context

Opinions and information from third parties on the platform are theirs, not necessarily InsideTracker's

The Terms say that opinions, advice, statements or other information expressed or made available by third parties through the platform are those of the third party and not necessarily those of InsideTracker.

Supporting quotations

Any opinions, advice, statements or other information expressed or made available by third parties via our platform are those of the respective third party and not necessarily those of InsideTracker.

Legal Rights & Agreement Rules · Restriction or exception

Content is not medical, legal or other professional advice and is for information only

The Terms say the Content is provided with the understanding that neither InsideTracker nor its licensors or suppliers are engaged in rendering medical, legal or other professional services or advice. The Content is intended solely for informational purposes, is not intended as medical advice or for medical diagnosis or treatment for any individual problem, and is not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with the user's unique facts.

Supporting quotations

THE CONTENT IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER INSIDETRACKER NOR ITS LICENSORS OR SUPPLIERS ARE ENGAGED IN RENDERING MEDICAL, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE.

THE CONTENT IS INTENDED SOLELY FOR YOUR INFORMATIONAL PURPOSES AND IS NOT INTENDED AS MEDICAL ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM.

IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS.

Qualifications & exceptions

• This repeats the no-medical-advice limit stated in the No medical advice section.

Account & Service Control · Permission or license

InsideTracker may modify, suspend, discontinue or restrict the platform or services at any time without notice

InsideTracker may at any time modify, discontinue or suspend its operation of, or restrict access to, the platform or the services, or any part of them, temporarily or permanently, without notice to the user.

Supporting quotations

InsideTracker may at any time modify, discontinue, or suspend its operation of, or restrict access to, our platform or the services, or any part thereof, temporarily or permanently, without notice to you.

Not stated here

• This paragraph does not say what happens to paid memberships or pending orders if a service is discontinued or suspended.

Linking & Identification · Context

The platform and emails may contain information, links or ads for third-party websites, provided for convenience only

The platform may contain information about, links to or advertisements for websites operated by other parties, and emails sent to users of the platform may contain the same. The Terms say these are provided for the user's convenience only.

Supporting quotations

The platform may contain information about, links to or advertisements for web sites operated by other parties

In addition, emails sent to users of this platform may contain information about, links to or advertisements for Third Party websites.

The information provided about, links to and advertisements concerning Third Party websites are provided for your convenience only.

Not stated here

• The Terms do not say whether InsideTracker receives anything from the operators of the advertised third-party websites.

Legal Rights & Agreement Rules · Restriction or exception

InsideTracker does not control or take responsibility for third-party websites, framed sites or ads

InsideTracker says it does not control third-party websites and is not responsible for their content and performance, or for any transactions the user chooses to make with their operators. It also says it is not responsible for the content of linked third-party websites, sites framed within the platform or third-party advertisements on the platform or in emails, and makes no representations about their content or accuracy.

Supporting quotations

We do not control such Third Party websites and we are not responsible for the content and performance of these Third Party websites or for any transactions you may choose to conduct with the operators of any Third Party websites.

InsideTracker is not responsible for the content of linked Third Party websites, sites framed within the platform or third party advertisements on the platform or in emails sent from this platform.

InsideTracker does not make any representations regarding their content or accuracy.

Legal Rights & Agreement Rules · Restriction or exception

Third-party sites are used at your own risk; InsideTracker disclaims liability for reliance on them

The user's use of third-party websites is at the user's own risk and subject to the terms of use of those sites. The user agrees that InsideTracker has no liability for any damage or loss from accessing, using or relying on any third-party site, software, data or other information.

Supporting quotations

Your use of Third Party websites is at your own risk and subject to the terms and conditions of use of such sites.

You agree that InsideTracker has no liability for any damage or loss arising from your access to, use of or reliance on any third party site, software, data, or other information.

Not stated here

• The Terms do not say how this no-liability statement interacts with the separate Limitation of liability section, which is analyzed in its own packet.

Legal Rights & Agreement Rules · Restriction or exception

The platform is run from the U.S.; access from other locations is on the user's own initiative and under local law

The Terms say the platform is maintained by InsideTracker from offices within the United States. InsideTracker makes no representation that materials on the platform are appropriate or available for use in other locations. People who choose to access the platform or services from other locations do so on their own initiative and are responsible for complying with local or national laws, as applicable.

Supporting quotations

Our platform is maintained by InsideTracker from its offices within the United States.

InsideTracker makes no representation that materials in our platform are appropriate or available for use in other locations.

Those who choose to access this platform or any services from other locations do so on their own initiative and are responsible for compliance with local or national laws, as applicable.

Legal Rights & Agreement Rules · Restriction or exception

Platform software and information are subject to U.S. export controls and listed-party restrictions

The Terms say the software, technology and other information from the platform are subject to United States export controls and, potentially, the import laws of the user's jurisdiction. They may not be downloaded or otherwise exported or re-exported to any person or entity on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders, or otherwise prohibited by United States export control laws.

Supporting quotations

The software, technology and other information from this platform are further subject to United States export controls and, potentially, the import laws of your jurisdiction.

No software, technology or other information from this platform may be downloaded or otherwise exported or re-exported to any person or entity on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders or otherwise prohibited by United States export control laws.

Not stated here

• The Terms name the lists and U.S. export control laws without supplying their text or contents.

Legal Rights & Agreement Rules · Restriction or exception

Using platform software or information represents the user is not on a restricted list or in a restricted country

By downloading or otherwise using any software, technology or other information from the platform in any manner whatsoever, the user represents and warrants that they are not on any such list and are not located in, under the control of, or a national or resident of any such country.

Supporting quotations

By downloading or otherwise using any software, technology or other information from this platform in any manner whatsoever, you represent and warrant that you are not on any such list or located in, under the control of, or a national or resident of any such country.

Not stated here

• The paragraph names lists of persons but no countries, so "any such country" has no listed antecedent in this document.

Legal Rights & Agreement Rules · Restriction or exception

The platform, services, report and content are provided as is and as available, and used at the user's own risk

The Terms say the platform, the services, the user's InsideTracker report and other content are provided on an "as is" and "as available" basis, and that the user uses them at their own risk.

Supporting quotations

OUR PLATFORM, THE SERVICES, YOUR INSIDETRACKER REPORT AND OTHER CONTENT ARE PROVIDED ON AN

BASIS, AND YOU USE THEM AT YOUR OWN RISK.

Legal Rights & Agreement Rules · Restriction or exception

InsideTracker expressly disclaims all warranties, including merchantability, fitness for a purpose and non-infringement

InsideTracker expressly disclaims all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Supporting quotations

INSIDETRACKER EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Qualifications & exceptions

• Implied warranties are further limited in duration in the same section, to the extent the law imposes them anyway.

Legal Rights & Agreement Rules · Restriction or exception

No warranty that services meet your needs, are uninterrupted, secure or error-free, or are accurate

InsideTracker does not warrant that the site, services, report or other content will meet the user's requirements, or that access will be uninterrupted, timely, secure or error-free, or that defects will be corrected. It also makes no warranties as to the accuracy, quality or reliability of the site, services, report or other content, or any results obtained from their use.

Supporting quotations

INSIDETRACKER DOES NOT MAKE ANY WARRANTY THAT OUR SITE, THE SERVICES, YOUR REPORT OR OTHER CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THEM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED.

INSIDETRACKER MAKES NO WARRANTIES AS TO THE ACCURACY, QUALITY OR RELIABILITY OF OUR SITE, THE SERVICES, YOUR REPORT OR OTHER CONTENT, OR ANY RESULTS THAT MAY BE OBTAINED FROM THEIR USE.

Not stated here

• The Terms do not say how the statement that access is not warranted to be "secure" fits with the Privacy section's statement that InsideTracker is committed to providing a secure platform.

Legal Rights & Agreement Rules · Restriction or exception

Other legal rights may apply; any implied warranties imposed by law last at most one year

The Terms say the user may have other rights under applicable law, which vary from state to state. If applicable law imposes implied warranties anyway, they last no more than one year from the relevant purchase or first access date, whichever comes first, end automatically at the end of that period, and are disclaimed and excluded to the fullest extent permitted by law.

Supporting quotations

You may also have other rights under applicable law, which vary from state to state.

In the event that applicable law imposes implied warranties notwithstanding the foregoing, such implied warranties shall not have a duration greater than one year from the relevant purchase or first access date (whichever comes first); shall terminate automatically at the end of such period; and shall be disclaimed and excluded to the fullest extent permitted by law.

Legal Rights & Agreement Rules · Restriction or exception

InsideTracker assumes no responsibility for actions or inaction the user takes based on the platform or report

InsideTracker says it assumes no responsibility for any consequence relating directly or indirectly to any action or inaction the user takes based on the platform, the services, the user's report or other content. The user must evaluate and bear all risks of their use, including any reliance on their accuracy, completeness or usefulness. This follows from the earlier statement that InsideTracker cannot and does not guarantee the accuracy, completeness or timeliness of the report or other content.

Supporting quotations

INSIDETRACKER ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON OUR PLATFORM, THE INSIDETRACKER SERVICES, YOUR INSIDETRACKER REPORT OR OTHER CONTENT.

YOU MUST EVALUATE AND BEAR ALL RISKS ASSOCIATED WITH THEIR USE, INCLUDING ANY RELIANCE ON THEIR ACCURACY, COMPLETENESS OR USEFULNESS.

InsideTracker cannot and does not guarantee the accuracy, completeness, or timeliness of your InsideTracker report or any other content

Not stated here

• The paragraph does not say whether this applies to harm that results from InsideTracker's own errors in a report.

Legal Rights & Agreement Rules · Restriction or exception

Special, indirect, incidental, punitive and consequential damages from use of the platform are excluded

InsideTracker, its licensors and suppliers say they will not be liable for any special, indirect, incidental, punitive or consequential damages, including loss of use, loss of profits, loss of data and the cost of substitute products or services, or other such damages, however caused and on any theory of liability, whether breach of contract, tort (including negligence and strict liability) or otherwise. This covers damages resulting from the use of, or inability to use, the platform, the services, the report or other content.

Supporting quotations

IN NO EVENT WILL INSIDETRACKER , ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, OR ANY OTHER SUCH DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE

RESULTING FROM THE USE OF, OR THE INABILITY TO USE, OUR PLATFORM, THE SERVICES, YOUR REPORT OR OTHER CONTENT;

Qualifications & exceptions

• The exclusion is for the listed kinds of damages; this sentence does not address other kinds of damages.

Not stated here

• The paragraph does not say what InsideTracker is liable for, or any cap on other damages.

Security & Safeguards · Restriction or exception

The damages exclusion covers unauthorized access to or alteration of your data, report or communications

The same exclusion of special, indirect, incidental, punitive and consequential damages is stated to cover damages resulting from unauthorized access to or alteration of the user's InsideTracker data, report, other content or any communications between the user and InsideTracker or the platform.

Supporting quotations

IN NO EVENT WILL INSIDETRACKER , ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES,

UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INSIDETRACKER DATA, YOUR INSIDETRACKER REPORT, OTHER CONTENT OR ANY COMMUNICATIONS BETWEEN YOU AND INSIDETRACKER OR OUR PLATFORM;

Qualifications & exceptions

• The exclusion is for the listed kinds of damages.

Not stated here

• The passage does not address liability for other kinds of damages from unauthorized access, and does not say how it relates to the Privacy section's security commitment.

Legal Rights & Agreement Rules · Restriction or exception

The damages exclusion covers loss of or damage to the biological sample and users' conduct

The same exclusion of special, indirect, incidental, punitive and consequential damages is stated to cover damages resulting from loss of or damage to the user's biological sample, from the statements or conduct of the user or any other user on the platform, and from any other matter relating to the platform or services.

Supporting quotations

LOSS OF OR DAMAGE TO YOUR BIOLOGICAL SAMPLE; THE STATEMENTS OR CONDUCT OF YOU OR ANY OTHER USER ON OUR PLATFORM; OR ANY OTHER MATTER RELATING TO OUR PLATFORM OR THE SERVICES.

Qualifications & exceptions

• The exclusion is for the listed kinds of damages.

Not stated here

• The passage does not say what remedy, if any, applies when a biological sample is lost or damaged.

Legal Rights & Agreement Rules · Restriction or exception

Liability limits apply even if InsideTracker was warned of the damages or a limited remedy fails

The Terms say the limitations apply whether or not InsideTracker was advised of the possibility of such damages, and notwithstanding any failure of essential purpose of any limited remedy.

Supporting quotations

THESE LIMITATIONS WILL APPLY WHETHER OR NOT INSIDETRACKER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Legal Rights & Agreement Rules · Restriction or exception

Some states do not allow the damages exclusion, so it may not apply to you

The Terms acknowledge that some states may not allow the exclusion or limitation of incidental or consequential damages, so the exclusions above may not apply to the user.

Supporting quotations

Some states may not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Not stated here

• The Terms do not say which states.

Legal Rights & Agreement Rules · Restriction or exception

The user agrees to indemnify InsideTracker and related parties against claims from use, breach or submitted data

The user agrees to indemnify, defend and hold harmless InsideTracker, its licensors, suppliers and their directors, officers, employees, agents, affiliates, successors and assigns against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise from the user's use of the platform, the services or other content, from the user's breach of the Terms, or from any data or communications the user submits, posts or transmits to or through the platform.

Supporting quotations

You agree to indemnify, defend and hold harmless InsideTracker, its licensors, suppliers, and their respective directors, officers, employees, agents, affiliates, successors and assigns, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise from your use of our platform, the services, Your InsideTracker services or other content, from your breach of these Terms, or from any data or communications you submit, post or transmit to or through our platform.

Not stated here

• The sentence does not say whether the obligation applies where the claim arises from InsideTracker's own conduct.

Legal Rights & Agreement Rules · Restriction or exception

The user must cooperate in defense; InsideTracker may control it; no settlement without written consent

The user agrees to cooperate as reasonably required in the defense of any such claim. InsideTracker reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, and in any event the user agrees not to settle any such matter without InsideTracker's prior written consent.

Supporting quotations

You agree to cooperate as reasonably required in the defense of any such claim.

InsideTracker reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification under this section and, in any event, you agree not to settle any such matter without the prior written consent of InsideTracker.

Legal Rights & Agreement Rules · Procedure

InsideTracker's agent for copyright issues is its General Counsel at Segterra, Inc., reachable at the support email

The Terms name InsideTracker's agent for copyright issues relating to the platform as the General Counsel of Segterra, Inc. (InsideTracker), with the support email address as the contact.

Supporting quotations

InsideTracker's agent for copyright issues relating to platform is as follows:

General Counsel

Segterra, Inc. (InsideTracker)

support@insidetracker.com

Not stated here

• The Terms give an email address but no postal address or phone number for the agent.

Content & IP Rights · User right or choice

Anyone who believes content infringes their copyright may ask InsideTracker to remove it through the copyright agent

If a person believes any content infringes their copyright, the Terms say they may request that the content be removed from the platform by contacting InsideTracker's copyright agent and providing the information listed after it.

Supporting quotations

If you believe any content infringes your copyright, you may request that such Content be removed from our platform by contacting InsideTracker's copyright agent and providing the following information:

Not stated here

• The Terms do not say how InsideTracker handles a notice, how fast, or whether the person whose content is removed can respond.

Content & IP Rights · Procedure

A copyright notice must identify the copyrighted work and the allegedly infringing material and where it is

A removal request must identify the copyrighted work the person believes is infringed, describing it and, where possible, including a copy or the location (for example a URL) of an authorized version. It must also identify the material believed to be infringing and its location, describing it and giving its URL or other information that will allow InsideTracker to locate it.

Supporting quotations

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work

Identification of the material that you believe to be infringing and its location. Please describe the material and provide its URL or any other pertinent information that will allow InsideTracker to locate the material

Data Access & Collection · Procedure

A copyright notice must include the sender's name, address, telephone number and email, and a signature

A removal request must include the sender's name, address, telephone number and email address, and a signature or its electronic equivalent from the copyright holder or authorized representative. These are personal details the sender gives InsideTracker with the notice; this section does not say how they are used afterward.

Supporting quotations

Your name, address, telephone number and email address

A signature or the electronic equivalent from the copyright holder or authorized representative

Not stated here

• This section does not say how InsideTracker uses, keeps or shares the details sent with a copyright notice.

Legal Rights & Agreement Rules · Procedure

A copyright notice must include a good-faith statement and a statement under penalty of perjury

A removal request must include a statement that the sender has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law. It must also include a statement, made under penalty of perjury, that the information supplied is accurate and that the sender is the copyright owner or is authorized to act on the owner's behalf.

Supporting quotations

A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law

A statement by you, made under penalty of perjury, that the information that you have supplied is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf

Legal Rights & Agreement Rules · Restriction or exception

Massachusetts law governs the agreement and any dispute about the Terms, platform, services, report or content

The Terms say the agreement and the resolution of any dispute related to the Terms, the platform, the services, the user's report or any other content are governed by and construed under Massachusetts law, without regard to conflict-of-law principles.

Supporting quotations

This agreement and the resolution of any dispute related to these Terms, our platform, the services, your InsideTracker report or any other content shall be governed by and construed in accordance with the laws of Massachusetts, without regard to its conflicts of law principles.

Legal Rights & Agreement Rules · Restriction or exception

Legal actions between you and InsideTracker must be brought in courts in Middlesex County, Massachusetts

Any legal action or proceeding between InsideTracker and the user related to the agreement must be brought exclusively in a court of competent jurisdiction in Middlesex County, Massachusetts, United States. The user agrees to submit to the personal and exclusive jurisdiction of those courts.

Supporting quotations

Any legal action or proceeding between InsideTracker and you related to this agreement shall be brought exclusively in a court of competent jurisdiction sitting in Middlesex County, Massachusetts, United States, and you agree to submit to the personal and exclusive jurisdiction of such courts.

Not stated here

• The Terms do not mention arbitration, a class-action waiver or a jury-trial waiver in this passage; other parts of this document are covered in their own packets.

Legal Rights & Agreement Rules · Restriction or exception

Expressly designated legal notices on particular pages may supersede provisions of the Terms

Certain provisions of the Terms may be superseded by expressly designated legal notices or terms located on particular pages within the platform.

Supporting quotations

Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within this platform.

Not stated here

• The Terms do not say which provisions or pages.

Legal Rights & Agreement Rules · Context

The Terms, other platform notices, the Privacy Policy and any consents you agreed to make up the entire agreement

The Terms, together with any other legal notices and terms on the platform, the Privacy Policy and any InsideTracker Product Consent or Research Consent the user has agreed to, are stated to be the entire agreement between InsideTracker and the user about the subject matter.

Supporting quotations

These Terms, together with any such other legal notices and terms on our platform, our Privacy Policy and any InsideTracker Product Consent or Research Consent that you have agreed to, constitute the entire agreement between InsideTracker and you pertaining to the subject matter hereof.

Qualifications & exceptions

• Product Consent and Research Consent count only if the user has agreed to them.

Not stated here

• The Privacy Policy, Product Consent and Research Consent are separate documents whose text is not supplied here.

Legal Rights & Agreement Rules · Permission or license

InsideTracker may revise the Terms at its sole discretion by updating the posting; users should check the page

InsideTracker may, at its sole discretion, periodically revise the Terms by updating the posting. The user is told they should periodically visit the page to review the current version so they are aware of any revisions to which they are bound.

Supporting quotations

InsideTracker may, at its sole discretion, periodically revise these Terms by updating this posting.

You should periodically visit this page to review the current version of these Terms, so you are aware of any revisions to which you are bound.

Not stated here

• This passage does not say whether InsideTracker will notify users directly of a revision, how revisions take effect, or how a user can decline them.

Legal Rights & Agreement Rules · Restriction or exception

If a provision is found invalid, effect is given to the parties' intentions and the rest stays in force

If a court or other binding authority finds any provision of the Terms invalid, the user agrees that every attempt will be made to give effect to the parties' intentions reflected in that provision, and the remaining provisions continue in full force and effect.

Supporting quotations

If any provision of these Terms is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision and the remaining provisions of these Terms shall continue in full force and effect.

Use & Processing · Permission or license

The page ends with text agreeing to recurring marketing texts; consent is not a condition of purchase

Near the end of the page there is text worded as the user's agreement: "I agree to receive recurring automated marketing text messages at the phone number provided." The same text says consent is not a condition to purchase. It reads like text shown next to a sign-up checkbox, and it appears here without any heading or surrounding explanation.

Supporting quotations

I agree to receive recurring automated marketing text messages at the phone number provided.

Consent is not a condition to purchase.

Qualifications & exceptions

• Worded as the user's agreement, in the first person.

Not stated here

• The text does not say who sends the messages, which number counts as "provided", where this text is shown, or whether it is part of these Terms or only a form label.

Use & Processing · User right or choice

Texts can be answered with HELP for help and STOP to cancel

The text says to reply HELP for help and STOP to cancel the recurring text messages.

Supporting quotations

Reply HELP for help and STOP to cancel.

Not stated here

• The text does not say how quickly a STOP reply takes effect.

Charges & Financial Obligations · Context

Message and data rates may apply, and message frequency varies

The text says message and data rates may apply and that message frequency varies.

Supporting quotations

Msg & data rates may apply. Msg frequency varies.

Not stated here

• The text does not say how many messages to expect or who charges the rates.

Legal Rights & Agreement Rules · Context

The text points the user to the Terms of Service and Privacy Policy

The marketing-text sign-up text ends by pointing the user to InsideTracker's Terms of Service and Privacy Policy.

Supporting quotations

View our Terms of Service and

Not stated here

• The text of the linked Terms of Service and Privacy Policy is not supplied by this passage, so this card cannot say what they say about marketing messages.

Account & Service Control · Procedure

Questions or complaints can be sent to the support email at any time

The Terms say that if the user has questions or complaints they may contact InsideTracker at the support email address at any time.

Supporting quotations

If you have any questions or complaints, you may contact us at

at any time.