You can review and update account information in Account Settings, or email if you lost access
If you have an account, you can review, correct or update your information, including name, telephone number, delivery address and payment information, at any time through the Account Settings page. Changes may take some time to take effect. If you do not have or no longer have access to your account, you can email customerprivacy@instacart.com.
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Correct or Update your Account Information and Settings
you may review, correct, or update your information (including your name, telephone number, delivery address, and payment information) at any time by logging in to your account and visiting the “Account Settings” page.
changes to your settings may require some time to take effect.
If you do not have or no longer have access to your Instacart account, please email us at customerprivacy@instacart.com to submit your requests.
Qualifications & exceptions
Self-service applies if you have created an account and can log in.
Not stated here
No timeframe is given for changes to take effect.
Account & Service Control · User right or choice
Right to know categories and, in some states, specific third parties; right to access a portable copy
Depending on where you live, you may have additional privacy rights that vary by state and have exceptions. The Right to Know covers the categories of data collected about you, the categories of sources, and the categories of third parties to whom Instacart discloses it. Residents of certain states may also ask for categories or specific third parties to which Instacart discloses or sells personal information or shares it for targeted advertising; Instacart says it provides that as part of the Right to Access request. The Right to Access lets you obtain a copy of your Personal Information in a portable format. Instacart's restaurant section says you can request information about restaurant orders through these Privacy Choices.
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Other Privacy Rights
Depending on where you reside, you may have certain additional privacy rights with respect to your Personal Information, under applicable law. The exact scope of these rights may vary by state and include certain exceptions:
Right to Knowwhat categories of data we have collected about you, the categories of sources of this data, and the categories of third parties to whom we disclose your information (as described above in this Privacy Policy).
Residents of certain states may have additional information rights, such as the right to request categories or specific third parties to which we disclose or sell Personal Information or share it for targeted advertising. If you reside in a state that allows for these additional disclosures, we will provide such information as part of your Right to Access request.
Right to Access and obtain a copy of your Personal Information in a portable format.
you can request information about those orders by exercising your Privacy Choices below.
Qualifications & exceptions
The scope varies by state and has exceptions.
Specific third parties are provided only if you live in a state that allows the additional disclosure.
Not stated here
The policy does not list the states that allow these additional disclosures.
Account & Service Control · User right or choice
Right to correct inaccurate information and right to delete
Depending on where you live, you may have the right to correct inaccurate Personal Information Instacart holds about you and the right to delete the Personal Information it holds about you. The policy says these rights vary by state and have exceptions, and that it will process access, deletion and correction requests only after verifying your identity.
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Right to Correct inaccurate Personal Information we hold about you.
Right to Delete the Personal Information we hold about you.
The exact scope of these rights may vary by state and include certain exceptions:
we will only process your request for access, deletion and correction when your identity has been verified (or where otherwise not permitted).
Qualifications & exceptions
Scope varies by state and includes exceptions.
Requests are processed only after identity verification.
Not stated here
The policy does not say what Personal Information may be kept after a deletion request.
Account & Service Control · Procedure
How to submit privacy requests: logged-in request, email for others, or an authorized agent
Account holders with an active account can submit a request through a link that asks them to log in again. People without an account, who no longer have access, or who used Instacart through an embedded partner experience such as Groceries Powered by Instacart should email customerprivacy@instacart.com. Depending on where you live, an authorized agent can submit eligible privacy requests for you by email, and can use the opt-out instructions. The policy says that to confirm requests from an agent it may require written proof of permission and may confirm directly with you, other than for opt-outs.
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How to Exercise These Privacy Rights
All other Privacy Rights -
If you have an active Instacart account, click
You will be prompted to re-log in to your Instacart account.
If you do not have an Instacart account, no longer have access to your Instacart account, or you used Instacart through one of our embedded partner experiences (such as Groceries Powered by Instacart), please email us at customerprivacy@instacart.com to submit your request.
Depending on where you reside, you may authorize another person or entity to exercise certain rights on your behalf (an “Authorized Agent”).
Authorized Agents can submit all eligible privacy requests on behalf of consumers by emailing us at customerprivacy@instacart.com.
If your request was submitted by an Authorized Agent, where permitted or necessary to maintain security, we may require written proof of the Authorized Agent’s permission to submit the request on your behalf and may confirm the request directly with you (other than for opt-outs).
To exercise these Privacy Rights, please follow the instructions below:
Qualifications & exceptions
Authorized agents are available only in states that allow them.
Written proof and direct confirmation may be required where permitted or necessary for security, but not for opt-outs.
Not stated here
No response deadline is stated.
Account & Service Control · Procedure
Contact the Global Privacy Team by email, phone or mail; Help Center for customer service
Questions or comments about the policy or Instacart's information handling can go to its Global Privacy Team at 50 Beale Street, Suite 600, San Francisco, California 94105, by email at privacy@instacart.com or by phone at 1-888-246-7822. Customer service inquiries are directed to the Help Center.
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18. Contact Information
Questions or comments about this Privacy Policy or our information handling practices? Contact Instacart’s Global Privacy Team at:
50 Beale Street, Suite 600
San Francisco, California 94105
privacy@instacart.com
1-888-246-7822
For customer service inquiries, visit our
Instacart
Account & Service Control · Procedure
Alternative-format access and accessibility feedback contacts
If you have a disability and would like to access the policy in an alternative format, you can call (888) 317-8968. For comments about the website's accessibility, you can email accessibility-feedback@instacart.com. Instacart says it is committed to making its electronic and information technologies accessible.
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If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us at (888) 317-8968.
Instacart is committed to making its electronic and information technologies accessible to individuals with disabilities.
If you have comments concerning this website’s accessibility, please contact us at the email address accessibility-feedback@instacart.com.