Instacart Privacy

Instacart · agreement dated January 15, 2026 · Official agreement

Read the agreement

13 of 113 cards in Legal Rights & Agreement Rules

Legal Rights & Agreement Rules · Context

Policy states it was last updated January 15, 2026

The only date given at the top of the policy is "Last updated: January 15, 2026". The policy later says this date shows when it was last revised, so it marks the version being analyzed rather than a separate effective date or a future successor.

Supporting quotations

Last updated: January 15, 2026

Not stated here

  • No separate effective date or announced future version is stated in the supplied text.

Legal Rights & Agreement Rules · Company practice

Information is used in sales and business transactions

Instacart uses your Personal Information to carry out sales and business transactions in which information it holds is among the assets transferred or is relevant to evaluating, negotiating or completing the transaction.

Supporting quotations

We use your Personal Information to carry out sales and business transactions in which information held by us is among the assets transferred or is otherwise relevant to the evaluation, negotiation or completion of the transaction.

Legal Rights & Agreement Rules · Restriction or exception

Prescription section governs Personal Health Information and wins over conflicting policy terms

For prescription deliveries, Instacart collects information from the pharmacy processing your prescription. The policy defines Personal Health Information as information that may relate to your past, present or future physical or mental health or condition, the provision of health care to you, or payment for health care. This prescription section governs Instacart's use and disclosure of that information and, if it conflicts with any other term of this policy or the Instacart Terms of Services, the terms of this section govern. The heading marks it as not available on Instacart White Labels.

Supporting quotations

6. Prescription Deliveries (Not Available on Instacart White Labels)
If you use the Services for a prescription delivery, we collect information from the pharmacy processing your prescription as described in Information We Collect above.
Some of this information that we collect about you in connection with your prescription delivery may relate to: (i) your past, present or future physical or mental health or condition; (ii) the provision of health care to you; or (iii) your past, present, or future payment for the provision of health care (“Personal Health Information”).
This Section governs our use and disclosure of your Personal Health Information. If there is a conflict between the terms of this Section and any other terms of this Privacy Policy or the Instacart Terms of Services, the terms in this Section will govern.
If you use the Services for prescription delivery, the pharmacy processing your prescription will provide us with your name

Qualifications & exceptions

  • Applies to prescription deliveries, which are not available on Instacart White Labels.
  • The priority rule covers conflicts with the rest of this policy and the Instacart Terms of Services.

Not stated here

  • The Instacart Terms of Services are not part of the supplied text.
  • "May relate to" means only some of the pharmacy data counts as Personal Health Information; the policy does not say which.

Legal Rights & Agreement Rules · User right or choice

US residents' health information is protected under HIPAA and state law; see the pharmacy's notice

If you live in the U.S., the policy says your Personal Health Information is protected under HIPAA and state law, depending on your state, and that these laws give you rights over access, use and disclosure of it by providers such as pharmacies and by Instacart. Your status as a pharmacy patient, which the pharmacy discloses to Instacart when you place a pharmacy order, is protected by HIPAA. For a fuller description of your HIPAA rights and the uses and disclosures of health information, it refers you to your pharmacy's Notice of Privacy Practices.

Supporting quotations

If you reside in the U.S., your Personal Health Information is protected under HIPAA and state law (depending on your state of residence).
Information concerning your status as a patient of the pharmacy is protected by HIPAA.
For a more complete description of your rights under HIPAA and the uses and disclosures of your Personal Health Information, please refer to your pharmacy's Notice of Privacy Practices.

Qualifications & exceptions

  • The statement is for U.S. residents; the policy says protection depends on state of residence.
  • The pharmacy's notice, not this policy, gives the fuller description of HIPAA rights.

Not stated here

  • The pharmacy's Notice of Privacy Practices is not part of the supplied text.

Legal Rights & Agreement Rules · User right or choice

Your choices and rights depend on where you live, may have exceptions, and exercising them is not penalized

Depending on where you live and applicable law, you can make certain choices and exercise certain rights over how Instacart uses your Personal Information. Rights and requests may be subject to applicable exceptions. Instacart says it will not discriminate against you if you exercise these rights.

Supporting quotations

13. Your Privacy Choices
Depending on your place of residence, under applicable law, you can make certain choices and exercise certain rights with respect to our use of your Personal Information.
Please note that rights and requests may be subject to applicable exceptions.
We will not discriminate against you if you decide to exercise these rights.

Qualifications & exceptions

  • Rights depend on place of residence and applicable law, and requests may be subject to exceptions.

Not stated here

  • The policy does not list which states' laws apply, apart from the California, Nevada and Canada sections.

Legal Rights & Agreement Rules · User right or choice

You can appeal a refusal by email, and may complain to your state attorney general

If you ask to exercise a right and Instacart does not act on the request, you may appeal if you are in an eligible jurisdiction by emailing PrivacyAppeals@instacart.com with the subject line "Rights Request Appeal". If you are unsatisfied with how the appeal was handled, you may have the right to complain to your state's attorney general.

Supporting quotations

Right to appeal
If you submit a request to exercise any of the rights described above and we do not take action on the request, you may appeal our decision if you are in an eligible jurisdiction.
please email us at PrivacyAppeals@instacart.com with the subject line “Rights Request Appeal.”
you may have the right to complain to your state’s attorney general.

Qualifications & exceptions

  • Appeals are available only in eligible jurisdictions.
  • The attorney general complaint right is stated as something you "may" have.

Not stated here

  • The policy does not say which jurisdictions are eligible or how long an appeal takes.

Legal Rights & Agreement Rules · User right or choice

California residents' CCPA rights are as described in the policy, with categories in the Summary Chart

For California residents, the policy says the California Consumer Privacy Act gives certain rights, as described in the policy's privacy rights section, and points to its Summary Chart for the categories of Personal Information Instacart collects and sells or shares for cross-context behavioral advertising, as the CCPA requires.

Supporting quotations

14. Supplemental Disclosures for Residents of California
The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights, as described above
Please refer to our Summary Chart in this Privacy Policy for details regarding the categories of Personal Information that we collect and sell or share for cross-context behavioral advertising as required under the CCPA.

Qualifications & exceptions

  • Applies to California residents.

Cross-references

Legal Rights & Agreement Rules · User right or choice

California consumer-rights notice: email legal@instacart.com or reach the Complaint Assistance Unit

The policy gives the California Civil Code Section 1789.3 consumer rights notice. If you have a question or complaint about the website, email legal@instacart.com or write to the address under Contact Information. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone.

Supporting quotations

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice:
If you have a question or complaint regarding our website, please send an email to legal@instacart.com.
California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Qualifications & exceptions

  • The notice is stated for California residents.

Not stated here

  • The text of California Civil Code Section 1789.3 is not supplied; the policy states the notice without quoting the statute.

Legal Rights & Agreement Rules · User right or choice

Canadian residents can request access or deletion, use agents, appeal to Instacart and complain to the regulator

Residents of Canada can submit an access or deletion request as explained in the Your Privacy Choices section, and requests may be submitted by authorized agents as described there. If you believe applicable data protection laws have not been complied with, you may lodge an appeal with Instacart using the contact information below. You also have the right to complain directly to the appropriate data protection authority.

Supporting quotations

If you are a resident of Canada, you may submit an access or deletion request as explained in Your Privacy Choices
Requests may be submitted by Authorized Agents as described in Your Privacy Choices
you may lodge an appeal with us by using the contact information provided below.
You also have the right to complain directly to the appropriate data protection authority.

Qualifications & exceptions

  • Applies to residents of Canada.
  • The access and deletion process follows the Your Privacy Choices section, including identity verification.

Not stated here

  • The data protection authority is not named.

Cross-references

Legal Rights & Agreement Rules · Company practice

The policy may be updated; the Last updated date shows the latest revision

Instacart may update the policy from time to time to reflect changes in its practices or applicable law. The Last updated date at the top shows when it was last revised, and Instacart encourages you to review it periodically.

Supporting quotations

17. Changes to this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices with respect to the collection, use, and disclosure of Personal Information and/or changes in applicable law.
The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised.
We encourage you to review this Privacy Policy periodically to remain informed about our information handling and privacy practices.

Legal Rights & Agreement Rules · Company commitment

Material changes may come with extra notice and, where the law requires, a request for consent

If Instacart makes changes, it says it will revise the date at the top of the policy. For material changes it may give additional notice, such as a notice on the Services or a message to the email address on file, and seeks your consent where applicable privacy laws require it.

Supporting quotations

If we make changes, we will revise the date at the top of this Privacy Policy and, in the case of material changes to this Privacy Policy, we may provide you with additional notice (such as a notice posted on the Services or a message delivered to the email address that we have on file for you), and seek your consent where required by applicable privacy laws.

Qualifications & exceptions

  • Additional notice for material changes is something Instacart "may" provide.
  • Consent is sought where required by applicable privacy laws.

Not stated here

  • The policy gives no advance-notice period or definition of a material change.