Account & Service Control · Restriction or exception
You must give an accurate address and instructions, and failed delivery from your side can mean no refund or redelivery
You must provide an accurate delivery address and any needed instructions, such as building code, gate access or safe drop-off location. Some orders may require an adult to be present, including orders with age-restricted products. Instacart may be unable to deliver to certain locations, for example where local law or property rules restrict delivery. If delivery fails due to circumstances within your control, such as an incorrect address or not being present for an attended delivery, Instacart may deny refund and redelivery requests.
Supporting quotations
You must provide an accurate delivery address and any necessary delivery instructions
Some orders may require an adult to be present, including for age-restricted products.
We may be unable to complete delivery to certain locations
If delivery fails due to circumstances within your control—such as an incorrect delivery address or failing to be present for an attended delivery—we may deny refund and redelivery requests.
Qualifications & exceptions
Denial of refund and redelivery is described as something Instacart "may" do, only when failure is due to circumstances within your control.
Account & Service Control · Permission or license
You agree to receive service communications, which may be automated
You agree that Instacart, its affiliated companies and Third-Party Providers may contact you about your orders and account by email, text message, calls and push notifications, using the email address or phone number you provide or your devices. These communications may be generated by automatic telephone dialing systems or deliver prerecorded messages about your orders or account, and message and data rates may apply. You can opt out of promotional messages but may still receive service communications.
Supporting quotations
You agree that we, our affiliated companies, and Third-Party Providers may contact you about your orders and account.
You agree to receive communications from Instacart, its affiliated companies, and/or Third-Party Providers, including by email, text message, calls, and push notifications.
These communications may be generated by automatic telephone dialing systems or may deliver prerecorded messages about your orders or account.
Message and data rates may apply.
You can opt out of promotional messages, but you may still receive service communications.
Qualifications & exceptions
The consent covers communications about orders and account; promotional messages have a separate opt-out.
Account & Service Control · Permission or license
Providing a mobile number is consent to automated text messages, possibly outside quiet hours
By providing your mobile phone number you consent to automated text messages from Instacart, its affiliated companies and Third-Party Providers about your orders, deliveries and account. Messages may be delivered at any time, even outside federal, state or local quiet hours, and frequency varies with your activity. You can reply STOP to opt out or HELP for help, or contact Instacart at the number or email given. Message and data rates may apply and carriers are not liable for delayed or undeliverable messages.
Supporting quotations
By providing your mobile phone number, you consent to receive automated text (SMS) messages
messages may be delivered at any time, even if they fall outside federal, state, or locally defined quiet hours
To opt out, reply STOP.
Message frequency varies depending on your activity.
Qualifications & exceptions
The scope is texts about orders, deliveries and account; the promotional opt-out is separate.
Account & Service Control · User right or choice
You can opt out of promotional messages without affecting service messages
If you do not want promotional emails, texts, push notifications or other communications, you can opt out at any time in your account settings, by using the unsubscribe mechanism in the message where applicable, or by replying STOP to promotional texts. Opting out of promotional messages does not affect service or transactional communications about your orders or account.
Supporting quotations
you can opt out at any time in your account settings, by using the unsubscribe mechanism included in the message, where applicable
You may also opt out of receiving promotional text messages from Instacart by replying “STOP” from the mobile device receiving the messages.
Opting out of promotional messages does not affect service or transactional communications
Qualifications & exceptions
The unsubscribe link route applies "where applicable".
You can opt out of Unattended Delivery at any time
You may opt out of Unattended Delivery at any time by updating your delivery preferences or contacting customer support.
Supporting quotations
You may opt out of Unattended Delivery at any time by updating your delivery preferences or contacting customer support.
Account & Service Control · Permission or license
Giving a Recipient's contact details includes your representation of their consent to automated messages
If you provide a Recipient's contact information you represent that you have obtained their consent for Instacart to send them communications, including emails, texts, calls or push notifications, which may include automated or prerecorded messages sent by or for Instacart or Third-Party Providers. Message and data rates may apply and Instacart is not responsible for delayed or undelivered messages.
Supporting quotations
you represent that you have obtained their consent for Instacart to send them communications (including emails, texts, calls, or push notifications)
These may include automated or prerecorded messages sent by or on behalf of Instacart or Third-Party Providers.
we are not responsible for delayed or undelivered messages
Account & Service Control · Restriction or exception
Instacart+ is non-transferable and for personal household use, not commercial or business use
A membership may not be transferred or assigned. Instacart+ memberships are for personal, non-commercial, household use only, and may not be used for any commercial purpose, including reselling goods bought through the Services, operating a drop-shipping business, bulk purchasing for business operations or other business-to-business use. Instacart may suspend or cancel memberships used for commercial purposes, and points business customers to Instacart Business options.
Supporting quotations
Your membership may not be transferred or assigned.
Instacart+ memberships are for personal, non-commercial, household use only.
You may not use an Instacart+ membership for any commercial purpose, including but not limited to: reselling goods purchased through the Services, operating a drop-shipping business, bulk purchasing for business operations, or any other commercial or business-to-business use.
We may suspend or cancel memberships used for commercial purposes.
Account & Service Control · Permission or license
Instacart may accept, refuse or cancel any membership at any time in its sole discretion
Instacart reserves the right to accept, refuse or cancel any membership at any time in its sole discretion.
Supporting quotations
Instacart reserves the right to accept, refuse, or cancel any membership at any time in its sole discretion.
Account & Service Control · Restriction or exception
You are responsible for all activity through your account, including by people and systems you authorize
You may need an account for some features. You are responsible for all activity through your account or associated with your use of the Services, including orders placed and any activity by any person or system you authorize, permit, enable, deploy, delegate to or otherwise cause to access or use the Services. You must keep your access credentials secure and notify Instacart promptly if you suspect unauthorized use. The section opens by saying you must use the Services lawfully, safely and respectfully.
Supporting quotations
You must use the Services lawfully, safely, and respectfully.
You’re responsible for all activity conducted through your account or associated with your use of the Services
any activity conducted by any person or system you authorize, permit, enable, deploy, delegate to, or otherwise cause to access or use the Services
Keep your access credentials secure and notify us promptly if you suspect unauthorized use.
Qualifications & exceptions
The responsibility reaches activity by other people and by automated systems you cause to access the Services.
Account & Service Control · Restriction or exception
Using the Services means representing you are of legal age and, for an organization, authorized to bind it
By using the Services you represent that you are of legal age in the jurisdiction where you live to form a binding contract with Instacart. If you use the Services on behalf of an organization, you represent that you have authority to bind it to the Terms, and "you" means both you individually and the organization.
Supporting quotations
you represent that you are of legal age in the jurisdiction in which you reside to form a binding contract with Instacart
you represent that you have the authority to bind that organization to these Terms
Account & Service Control · Permission or license
On suspected fraud or violation Instacart may cancel orders, end access, reverse refunds and charge your payment method
If Instacart suspects or determines, in its sole discretion, any fraud, tampering, abuse or violation of the Terms, it may cancel or decline orders, refuse partial or full delivery, restrict or terminate access to accounts or Services, decline or reverse refunds, charge your payment method on file for amounts you owe Instacart, revoke or terminate incentives or benefits, or take other remedial measures.
Supporting quotations
If we suspect or determine, in our sole discretion, any fraud, tampering, abuse, or violation of these Terms
decline or reverse refunds, charge your payment method on file for amounts you owe to Instacart, revoke or terminate incentives or benefits, or take other remedial measures
Qualifications & exceptions
The trigger includes mere suspicion, decided in Instacart's sole discretion.
Not stated here
The Terms do not set a notice or appeal process for these actions.
Account & Service Control · User right or choice
Instacart may convert an account used mainly for business to a Business Account, with notice and a choice to stay
If Instacart determines you are using your account primarily for business purposes, it may convert it to an Instacart Business Account, which includes additional benefits for businesses. It will notify you before any conversion, and you can elect to remain on your current account.
Supporting quotations
If we determine you're using your account primarily for business purposes, we may convert it to an Instacart Business Account
We'll notify you before any conversion, and you can elect to remain on your current account.
Not stated here
The Business Account Terms that would apply after conversion are linked but not supplied.
Account & Service Control · User right or choice
You may stop using the Services at any time without notice
You may stop using the Services at any time and without notice to Instacart.
Supporting quotations
You may stop using the Services at any time and without notice to us.
Account & Service Control · Permission or license
Instacart may suspend or terminate your access, or stop offering the Services, at any time and for any reason
Instacart may suspend or terminate your access to the Services, or stop offering all or part of the Services, at any time and without notice, for any reason or no reason.
Supporting quotations
We may suspend or terminate your access to the Services, or stop offering all or part of the Services, at any time and without notice, for any reason or no reason.
Not stated here
The Terms do not say what happens to remaining Credits, Gift Cards or membership fees if Instacart ends your access without cause, beyond the refund rules stated elsewhere.