Privacy Policy

Kimi · agreement dated August 31, 2026 · Official agreement

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Legal Rights & Agreement Rules · Context

This policy took effect on August 31, 2026

The policy states an effective date of August 31, 2026 and a last-updated date of August 24, 2026.

Supporting quotations

Effective Date: August 31, 2026 Last Updated: August 24, 2026

Legal Rights & Agreement Rules · Context

The operator is Beijing Moonshot Technology Co., Ltd. and its affiliates

The policy is issued by Beijing Moonshot Technology Co., Ltd. (referred to as "we"), and Section 1.1 says the team comes from that company and its affiliates. Contact information is in Section 11 of the policy.

Supporting quotations

Beijing Moonshot Technology Co., Ltd. (hereinafter "we," "us," or "our")
1.1 Our team comes from Beijing Moonshot Technology Co., Ltd. and its affiliates. Contact information is set out in Section 11.

Legal Rights & Agreement Rules · Company practice

Using Kimi means accepting this policy

The policy says that if you do not understand or do not agree with part or all of it, you should not use the products and services, and that once you begin using them you are deemed to have fully understood and agreed to accept all of its terms.

Supporting quotations

If you do not understand or do not agree with part or all of this Privacy Policy, please do not use our products and services. Once you begin using our products and services, it means you have fully understood and agreed to accept all the terms of this Privacy Policy.

Data Access & Collection · Company commitment

Kimi pledges minimum-necessity collection and lets you decline non-essential data

Kimi commits to a minimum-necessity principle (minimum impact, minimum scope, shortest time) when processing personal information, says it collects information only when necessary for a specific service purpose, and says you can enable or disable certain business functions in product settings. For non-essential personal information you may choose not to provide it, and refusing will not affect normal use of the basic services.

Supporting quotations

we will always follow the principle of minimum necessity (minimum impact, minimum scope, and shortest time) when processing your personal information
You can choose to enable or disable certain specific business functions through the settings options of the products. We will collect your personal information only when necessary to achieve a specific service purpose. For non-essential personal information, you have the right to choose not to provide it. Refusing to provide such information will not affect your normal use of our basic services.

Legal Rights & Agreement Rules · Context

The policy covers Kimi’s websites, apps and mini-programs, with separate policies taking priority

The policy applies to all products and services Kimi provides, including the kimi.com website, the Kimi app and its PC version, the Kimi Claw app, mini-programs and future formats, for natural-person users. If a particular product or service has a separate privacy policy, that policy prevails, and this policy applies to matters the separate policy does not address.

Supporting quotations

This Policy applies to all products and services we provide, including but not limited to those we offer to you through our website (kimi.com), applications (the Kimi APP and its PC version; the Kimi Claw APP), mini-programs
If a particular product or service of ours has a separate privacy policy, that policy shall prevail. For matters not addressed in that separate privacy policy, this Policy shall apply.

Legal Rights & Agreement Rules · Restriction or exception

Third-party services reached through Kimi are governed by those third parties’ policies

When you access third-party products and services through Kimi’s products and services, or use integrated third-party products and services, the third party manages your personal information under its own policies, and Kimi says it cannot be responsible for the third party’s processing activities. Kimi recommends reading the third party’s policies.

Supporting quotations

when you access third-party products and services through our products and services, or actually use integrated third-party products and services, the processing of your personal information and privacy will be managed by that third party in accordance with its relevant policies. We cannot be responsible for the processing activities of third parties.

Use & Processing · Company commitment

Kimi states lawfulness, necessity and transparency principles for processing

Kimi says that when it processes personal information it will strictly follow the principles of lawfulness, legitimacy, necessity and good faith, process openly, transparently and accurately, and continue to work toward industry best practices.

Supporting quotations

When processing your personal information, we will strictly follow the principles of lawfulness, legitimacy, necessity, and good faith, process it openly, transparently, and accurately, and continue to work toward industry best practices.

Data Access & Collection · Company practice

You provide registration, upload, feedback and feature-specific information

Kimi collects information you actively provide: basic information such as your mobile phone number when registering or using the services; content you voluntarily upload such as text, images, audio, video or other files; personal information you provide when giving feedback, suggestions, complaints or support requests; and information required for a specific feature when you use it.

Supporting quotations

When you register an account with us or use our products and services, you may need to provide some basic information, such as your mobile phone number.
During use, you may voluntarily upload content such as text, images, audio, video, or other files.
When you give us feedback, make suggestions, file complaints, or request customer support, you may provide relevant personal information.
When you use certain features, you may provide the relevant personal information required to implement that specific feature.

Charges & Financial Obligations · Company practice

Subscribing to paid membership involves providing payment and order information

When you subscribe to or renew Kimi paid membership services, you may provide payment- and order-related information, and Kimi says it may collect payment- and order-related information in that context.

Supporting quotations

When you subscribe to or renew Kimi paid membership services, you may provide information related to payment and orders.
When you subscribe to or renew Kimi paid membership services, we may collect information related to payment and orders.

Data Access & Collection · Company practice

Kimi automatically collects device and log data

Kimi automatically collects device, operating system and network information through technical means, such as device model, operating system version and unique device identifiers, and its servers automatically record usage data including access times and IP addresses.

Supporting quotations

We automatically collect, through technical means, your device information, operating system information, network information, and the like, such as device model, operating system version, and unique device identifiers.
Our servers automatically record your usage, including access times, IP addresses, and the like.

Data Access & Collection · Company practice

Kimi may receive cooperation-related information from third parties

Based on cooperation with third parties, Kimi may obtain certain information related to cooperative services from those third parties, and points to the sharing provisions in Section 4 for details.

Supporting quotations

Based on cooperation with third parties, we may obtain certain information related to cooperative services from third parties. For details, please see the sharing section in Section 4.

Data Access & Collection · User right or choice

Microphone access is requested for voice features and can be refused

Kimi requests microphone permission when you send voice messages or use your voice as the reply or call voice. If you refuse, you cannot use voice-related functions, but other functions are unaffected.

Supporting quotations

Microphone permission: When you send voice messages or use your voice as the reply voice or call voice corresponding to our services, we will request permission to use your microphone. If you refuse authorization, you will be unable to use voice-related functions, but this will not affect your use of other functions.

Data Access & Collection · User right or choice

Camera and gallery access is requested for photos, uploads and scan login

Kimi requests camera and gallery permissions when you voluntarily take photos, upload images or scan a code to log in. If you refuse, you cannot take photos or upload images, but other functions are unaffected.

Supporting quotations

Camera and gallery access permissions: When you voluntarily take photos, upload images, or scan a code to log in, we will request your authorization for camera and gallery permissions. If you refuse authorization, you will be unable to take photos or upload images, but this will not affect your use of other functions.

Data Access & Collection · User right or choice

Precise location is collected only for location-based services and can be refused

Kimi collects your location information if you use location-based services, and requests precise location permission for services based on precise location, such as location-based inquiries. If you refuse the permission, you cannot obtain the more accurate services, but other functions are unaffected.

Supporting quotations

If you use location-based services, we will collect your location information.
Precise location information permission: When you use services based on precise location, including but not limited to making inquiries based on precise location information, we will request that you grant precise location information permission. If you refuse authorization, you will be unable to obtain more accurate services, but this will not affect your use of other functions.

Data Access & Collection · Company commitment

Other permissions are explained before use and limited to the relevant feature

Depending on the device and services used, Kimi may request permissions such as storage and notifications, and for feature use it collects the required personal information based on your authorization. Kimi commits to explain a permission’s purpose before invoking it and not to collect information in unrelated scenarios or when the relevant feature is not running. Refusing a permission disables the relevant services only. The text notes that deploying the Kimi Claw feature locally may require system permissions such as notifications, ignoring battery optimization, storage, background running and accessibility services.

Supporting quotations

When you use certain features, we will, based on your authorization, collect the relevant personal information required to implement that specific feature.
We will explain the purpose of a permission before invoking it, and even if you grant the relevant permission, we will not collect your information in unrelated scenarios or when the relevant feature is not running. If you refuse authorization, you will be unable to use the relevant services, but this will not affect your use of other features.
deploying the Kimi Claw feature locally may require enabling necessary system permissions such as system notifications, ignoring battery optimization, storage, background running, and accessibility services.

Account & Service Control · Company practice

Account registration uses your phone number and profile data

Kimi collects account information you provide when registering and using the services, such as your mobile phone number and profile picture; what is collected depends on what you actually provide. When you register or log in via a third party, Kimi obtains the information necessary for that third-party registration or login based on your authorization. The information is used to create and manage your account and ensure access to the services.

Supporting quotations

Account information: Personal information you provide when registering for and using our products and services, such as your mobile phone number and profile picture. The specific information collected is subject to what you actually provide during registration and login.
When you register or log in via a third party, we will, based on your authorization, obtain the information necessary for third-party registration or login. This information is used to create and manage your account

Use & Processing · Company practice

Your conversation content and usage records are collected and used to provide and improve the service

Kimi collects conversation information and usage records: the content you input and output while using the products and services, such as text, voice or audio, images and video, as well as quota usage. Kimi says this information helps it provide services, optimize its models, and understand your needs and preferences to offer more precise services and support. The block also points to a public notice of algorithm and model filings for the basic principles, purposes and main operating mechanisms of the model technology.

Supporting quotations

Conversation information and usage records: The various types of content you input and output during your use of our products and services, such as text, voice/audio, images, and video, as well as quota usage. This information helps us provide services to you, optimize our models, and understand your needs and preferences so that we can offer you more precise services and support.

Qualifications & exceptions

  • The linked Public Notice of Algorithm and Model Filings is a separate document not supplied with this policy; its contents are not part of this analysis.

Data Access & Collection · Company practice

Detailed device, sensor and log data is collected to run and secure the service

Kimi collects device, operating system, network and log data when you use the products and services: device model, OS version, unique device identifiers, sensors and sensor lists, MAC address, user ID, conversation ID and conversation content, as well as IP address, browser type, telecommunications carrier, language and access date and time. The stated purpose is lawful and secure operation of the software and services and safeguarding and improving operational quality and efficiency.

Supporting quotations

Data related to the device you use when using our products and services, such as device model, operating system version, unique device identifiers, sensors and sensor lists, MAC address, user ID, conversation ID, and conversation content, as well as IP address, browser type, telecommunications carrier, language used, and the date and time of access. This information is collected for the lawful and secure operation of the software and services, and to safeguard and improve the quality and efficiency of operations.

Charges & Financial Obligations · Company practice

Paid membership involves order, payment and invoice information

When you subscribe to or renew Kimi paid membership services, Kimi may collect order information, payment information, invoice information and similar information.

Supporting quotations

Payment and order information: When you subscribe to or renew Kimi paid membership services, we may collect information related to payment and orders, including order information, payment information, invoice information, and similar information.

Data Access & Collection · Company practice

Identity information may be collected for complaints and verification

When you file a complaint, or in other scenarios where verifying your identity is required, Kimi may collect your identity information.

Supporting quotations

Identity information: When you file a complaint, or in other scenarios where verifying your identity is required, we may collect your identity information.

Data Access & Collection · Company practice

Precise location, clipboard and voiceprint data may be collected for product functions

To help you use some product functions, Kimi may collect other information such as precise location information, clipboard information and voiceprint information. The specific rules for precise location, clipboard and voiceprint are stated where those features are described.

Supporting quotations

Other information: To help you better use some of our product functions, we may collect other information such as your precise location information, clipboard information, and voiceprint information.

Qualifications & exceptions

  • Precise-location rules are in the location card; clipboard and voiceprint rules are in the clipboard and voiceprint cards.

Data Access & Collection · Context

A separate Personal Information Collection List details collection types and purposes

Kimi says it has prepared a personal information collection list to explain the types, names, purposes, scenarios and circumstances of information collection, and links to the Kimi Personal Information Collection List for details.

Supporting quotations

we have specially prepared a personal information collection list. Please refer to the Kimi Personal Information Collection List for details

Not stated here

  • The linked Kimi Personal Information Collection List's text is not supplied with this policy, so this card cannot say what specific collection entries, purposes or scenarios it lists.

Use & Processing · Company commitment

Kimi states a best-service-experience goal bounded by legal compliance

Kimi says that when using your personal information its goal is to do its utmost to provide the best service experience, subject to compliance with all relevant laws and regulations.

Supporting quotations

When using your personal information, our goal is to do our utmost to provide you with the best service experience, subject to compliance with all relevant laws and regulations.

Account & Service Control · Company practice

Registration requires a phone number, which Kimi may use to contact you including for marketing

To register for and log in to the products and services you need to provide your mobile phone number and verify it with a verification code. The phone number you provide serves as one of the means by which Kimi contacts you, including for notifications such as policy updates, service changes, customer service communications and marketing activities.

Supporting quotations

To register for and log in to our products and services, you need to provide your mobile phone number and verify it via a verification code in order to complete account registration and login. The mobile phone number you provide will serve as one of the means by which we contact you, including but not limited to receiving notifications (such as policy updates, service changes, customer service communications, and marketing activities).

Account & Service Control · User right or choice

One-click login binds your device phone number with your consent

At registration and login you may choose “one-click login”: subject to your consent, Kimi uses the mobile phone number on your device as the number bound to your account, waiving password or dynamic verification-code verification. You may also log in by scanning a QR code with the Kimi app’s Scan button.

Supporting quotations

When you choose this method, we will, subject to your consent, use the mobile phone number on your device as the number bound to your account, waiving password or dynamic verification code verification. You may also log in by using the "Scan" button in the Kimi APP to scan a QR code.

Account & Service Control · User right or choice

Third-party account login shares your public profile with Kimi under your consent

You may register and log in using a third-party account such as WeChat. Subject to your consent, Kimi obtains the public information you use on the third-party platform (profile picture, nickname and other information you authorize) and the associated ID, to bind to your Kimi account so you can log in directly. If information required for registration is missing, Kimi will collect supplementary information from you.

Supporting quotations

You may also register and log in using a third-party account (such as WeChat). Subject to your consent, we will obtain the public information you use on the third-party platform (profile picture, nickname, and other information you authorize) and the associated ID, for the purpose of binding to your account with our products and services so that you can log in directly. If some of the information required for registration is missing, we will collect supplementary information from you.

Use & Processing · Company practice

Conversation services require collecting the content you input and output

Kimi says the normal use of its products and services depends on the content you input and output, so it needs to collect and use the text, voice or audio, images, or files in other formats that you input and output in order to provide conversation services. It notes that functions such as text selection in its official browser plugin are also essentially input operations.

Supporting quotations

The normal use of our products and services depends on the content you input and output, so we need to collect and use the text, voice/audio, images, or files in other formats that you input and output to provide you with conversation services. Please note that functions such as text selection in our official browser plugin are also essentially input operations.

Data Access & Collection · Company practice

Clipboard content is collected when you paste it into the conversation box

When you paste content from the system clipboard into the conversation input box, or when clipboard content is used for other business needs, Kimi says it needs to collect and use your clipboard information.

Supporting quotations

When you paste content from the system clipboard into the conversation input box, or when clipboard content is used for other business needs, we need to collect and use your clipboard information.

Qualifications & exceptions

  • The policy does not enumerate what the other business needs for clipboard use are.

Retention & Deletion · User right or choice

Chat history is collected for continuity, and you can delete it

To achieve and ensure continuity of experience, Kimi says it needs to collect and use chat history. You may delete your historical conversation information.

Supporting quotations

To achieve and ensure continuity of experience, we need to collect and use chat history. You may delete your historical conversation information.

Use & Processing · Company practice

Non-conversation device and log identifiers are used to operate and optimize the service

To ensure normal provision of the products and services and to optimize services, Kimi may collect and use non-communication content data, including log data, network, device and operating-system information, application information and cookies, such as IMEI, Android ID, Android OAID, IDFA, OAID and ODID (HarmonyOS), AAID, language settings, operating system version, IP address and product version number.

Supporting quotations

To ensure the normal provision of products and services and optimize services, we may collect and use non-communication content data (including log data, network information, device information, operating system information, information about this product application, cookies and similar technology information, such as: IMEI, Android ID, Android OAID, IDFA, OAID(HarmonyOS), ODID(HarmonyOS), AAID, language settings, operating system version, IP address, product version number)

Data Access & Collection · User right or choice

Voiceprint is sensitive data collected for custom voice features, and you can refuse or delete it

When you use your voice as the reply voice or call voice, Kimi collects your voiceprint information to provide personalized, customized voice services. Kimi states that voiceprint information is your sensitive personal information; if you do not agree to its collection, do not record your voice or use the feature, and if you have already recorded it you can delete your voiceprint information on the relevant page.

Supporting quotations

Under this feature, we will collect your voiceprint information to provide you with personalized, customized voice services. Voiceprint information is your sensitive personal information. If you do not agree to our collection of it, please do not record your voice or use this feature. If you have already recorded it, you can delete your voiceprint information on the relevant page.

Data Access & Collection · User right or choice

Location-based answers use precise location only with the permission enabled

For services based on location information, such as asking about nearby weather, surroundings or route planning, you can enable location permission so Kimi can give more precise answers; based on your authorization Kimi will access and collect your precise location information. If you do not enable the permission, Kimi says it will only provide answers based on lawfully collected historical information and the like. Kimi states that precise location information is your sensitive personal information, and if you do not agree to its collection you should disable the corresponding location permission.

Supporting quotations

We will, based on your authorization, access and collect your precise location information. If you do not enable the corresponding permission, we will only provide answers that better meet your needs based on lawfully collected historical information and the like. Precise location information is your sensitive personal information. If you do not agree to our collection of it, please disable the corresponding location permission.

Charges & Financial Obligations · Company practice

Membership purchases use order, payment and invoice data, including for compliance and tax duties

When you subscribe to or renew Kimi paid membership, Kimi may collect order information (order number, membership type, amount, payment time, validity period), payment information (payment channel, payment status, transaction number) and invoice information (company name, tax identification number, invoice email address). Stated purposes include processing the purchase, automatic renewal or refund, verifying payment status, issuing invoices, customer service, dispute handling, compliance audits, and tax, regulatory and anti-money-laundering obligations required by law. Kimi states it does not collect or store sensitive financial account information that you provide directly to payment channels during payment.

Supporting quotations

we may collect order information (such as order number, purchased membership type, amount, payment time, and validity period), payment information (such as payment channel, payment status, and transaction number), and invoice information (such as the company name, tax identification number, invoice email address, and similar information you provide when applying for an invoice), to process your membership purchase, automatic renewal, or refund; verify payment status; issue invoices; provide customer service; handle disputes; conduct compliance audits; and perform tax, regulatory, and anti-money laundering obligations required by laws and regulations.
we do not collect or store any sensitive financial account information that you provide directly to payment channels during the payment process.

Use & Processing · Company practice

Likes, dislikes, feedback and sharing actions are collected for service improvement

When you use the products and services you can perform operations such as liking, disliking, giving feedback and sharing, and Kimi collects your operations and evaluation content in order to improve the service experience.

Supporting quotations

When you use our products and services, you can perform operations such as liking, disliking, giving feedback, and sharing. We will collect your operations and evaluation content in order to improve our service experience.

Inference & Profiling · Company practice

Your input and output content may be used to optimize Kimi models after de-identification

Kimi says it will use the content you input and output to optimize its models, and use your access to and use of its products for data analysis, on the stated premise that the information has been processed with secure encryption technology, strictly de-identified, and cannot be used to re-identify any specific individual, in order to enhance the service experience.

Supporting quotations

On the premise that the information has been processed with secure encryption technology, strictly de-identified, and cannot be used to re-identify any specific individual, we will use the content you input and output to optimize our models, or use your access to and use of our products for data analysis, so as to enhance your service experience.

Qualifications & exceptions

  • The stated premise is encryption plus strict de-identification preventing re-identification; the policy does not describe how that processing is verified.

Inference & Profiling · User right or choice

You can opt out of model training on your content by contacting customer service

If you do not want your content used for model training, you may contact Kimi customer service through the contact details in Section 11 of this policy and make a request; after verifying your identity, Kimi will stop using your content for model training.

Supporting quotations

If you do not want your content to be used for model training, you may contact our customer service through the contact details set out in Section 11 of this Policy and make a request. After verifying your identity, we will stop using your content for model training.

Qualifications & exceptions

  • The opt-out route is a customer-service request with identity verification, not a settings toggle described in this policy.

Inference & Profiling · User right or choice

Kimi may remember conversation details to personalize replies; you can manage this in settings

To provide smarter replies that fit your needs, Kimi may remember, organize or summarize information you mention in conversations and use it as background reference when generating subsequent replies. You can disable or re-enable the feature on the product settings page, and can view and manage the saved content.

Supporting quotations

In order to provide you with smarter replies that better fit your needs, we may remember, organize, or summarize information you mention in conversations, using it as background reference for generating subsequent replies. You can disable or re-enable the relevant feature through the product settings page, and can also view and manage the saved content.

Data Access & Collection · Company practice

Filing a complaint requires providing identity and contact information

When you file a complaint with Kimi, you need to proactively provide your identity information and contact information as required by law so that Kimi can effectively handle the complaint.

Supporting quotations

When you file a complaint with us, you need to proactively provide your identity information and contact information as required by law so that we can effectively handle the complaint.

Legal Rights & Agreement Rules · Context

Information that cannot identify you is not treated as personal information

The policy states that information which cannot, on its own or in combination with other information, identify your personal identity does not constitute your personal information in the legal sense. When information can identify you, or when Kimi combines data that cannot be linked to any specific individual with your personal information, Kimi will process such information strictly in accordance with this policy.

Supporting quotations

If information cannot, on its own or in combination with other information, identify your personal identity, it does not constitute your personal information in the legal sense. When your information can, on its own or in combination with other information, identify your personal identity, or when we combine data that cannot be linked to any other specific individual with your personal information, we will process such information strictly in accordance with this Policy.

Legal Rights & Agreement Rules · Restriction or exception

You are responsible for having authorization before uploading content that involves others’ information

Kimi asks you to exercise caution when uploading personal information, especially sensitive personal information. When you upload any content (including text, voice or audio, images, or files provided during normal input, feedback or contact), you should check whether it contains any third party's personal information, confidential information or other inappropriate information, and before submitting you are responsible for ensuring you have obtained all necessary lawful authorizations, to avoid disclosing others' privacy or infringing their rights.

Supporting quotations

Please exercise caution when uploading your personal information, especially sensitive personal information.
Before submitting such information, you are responsible for ensuring that you have obtained all necessary lawful authorizations to avoid inadvertently disclosing others' privacy or infringing their lawful rights and interests.

Sharing & Disclosure · Company practice

Entrusted processors may access only what their duties require, under agreed purposes

Kimi may entrust third-party service providers (such as authorized partners including its technical service providers) to process your personal information so they can provide technical support, data analysis and other services. Kimi says it entrusts processing only on the basis of lawful, legitimate, necessary, specific and explicit purposes and only where industry-standard security technologies are adopted; entrusted parties may access only the personal information necessary to perform their duties, must comply with Kimi’s instructions and this policy, and must not use the information beyond the agreed purpose scope.

Supporting quotations

We may entrust third-party service providers (such as authorized partners including our technical service providers) to process your personal information so that they can provide us with technical support, data analysis, and other services.
The entrusted parties may access only the personal information necessary to perform their duties, and must comply with our instructions and the provisions of this Policy, and must not use such information beyond the agreed purpose scope.

Sharing & Disclosure · Company practice

Partners may receive personal information for API/SDK functions under an ambiguous consent condition

Section 4.2 states: “Except where we have obtained your explicit consent or where your consent is not required under laws, we may share your personal information with partners (including our affiliates and other third parties) to enable the normal use of functions such as API interfaces and software development kits (SDKs).” Read as written, the sentence permits Kimi to share personal information with partners for these functions and presents consent-based sharing and legally exempt sharing as alternatives; it does not plainly condition partner sharing on your consent. The neighbouring clauses share the same preamble with a different main clause: Section 4.3 permits merger-type transfers subject to protective conditions, and Section 4.4 states Kimi will not publicly disclose personal information except with explicit consent or a legal exemption. Section 10 says the Chinese version prevails on any discrepancy or ambiguity, so the saved English wording does not by itself settle how this exception is applied.

Supporting quotations

Except where we have obtained your explicit consent or where your consent is not required under laws, we may share your personal information with partners (including our affiliates and other third parties) to enable the normal use of functions such as API interfaces and software development kits (SDKs).
Except where we have obtained your explicit consent or where your consent is not required under laws, we will not publicly disclose your personal information.
In case of any discrepancy, ambiguity or conflict between the two language versions, the Chinese version shall prevail.

Qualifications & exceptions

  • The phrase “where your consent is not required under laws” matches the policy’s own list of statutory exceptions to prior consent explained in the consent-exceptions card.

Not stated here

  • Whether Kimi intended partner sharing under Section 4.2 to be conditioned on your explicit consent cannot be established from the saved English text: reading it as a consent prerequisite would require assuming a drafting error the text does not evidence, and the controlling Chinese version named in Section 10 is outside this saved source. Which rule Kimi applies to partner sharing in practice is not stated.

Sharing & Disclosure · Company practice

Payment and transaction processors receive only necessary transaction information

To process transactions, refunds and other functions for paid services, Kimi may disclose necessary transaction information (such as order information, payment status, credits usage and similar information) to payment and transaction processors such as Apple Pay, including but not limited to payment channel service providers. Kimi says it shares such information only to the extent necessary and that these entities will access, process or store it only in the course of performing their duties for Kimi.

Supporting quotations

To assist us in processing transactions, refunds, and other functions for paid services, we may disclose necessary transaction information (such as order information, payment status, credits usage, and similar information) to payment and transaction processors (such as Apple Pay).
We will share such information with payment and transaction processors only to the extent necessary, and such entities will access, process, or store the relevant information only in the course of performing their duties for us.

Sharing & Disclosure · Company practice

Advertising partners receive anonymized information only, never conversation content

To display advertisements for Kimi products and services on third-party websites, applications and other platforms and to measure advertising effectiveness, Kimi may cooperate with advertising partners such as advertising publishing platforms, agencies and service providers and provide them with anonymized personal information. Kimi says it will not provide advertising partners with your conversation content, the files you input and output, or other information that could reflect your specific usage, and that it will contractually require advertising partners to process personal information only for the agreed purposes and to adopt corresponding security protection measures.

Supporting quotations

we may cooperate with advertising partners such as advertising publishing platforms, advertising agencies, and service providers, and provide them with anonymized personal information. We will not provide advertising partners with your conversation content, the files you input and output, or other information that could reflect your specific usage. We will require by contractual agreement that advertising partners process your personal information only for the foregoing agreed purposes and adopt corresponding security protection measures.

Sharing & Disclosure · Context

A separate list names which third parties receive information and why

Kimi points readers who want to know which third parties share their information, for what purposes and by what methods to its Third-Party Information Sharing List.

Supporting quotations

If you would like to know which third parties share your information, for what purposes, and by what methods, you may refer to the Third-Party Information Sharing List

Not stated here

  • The linked Third-Party Information Sharing List’s text is not supplied with this policy, so this card cannot say which specific third parties, purposes or methods it lists.

Sharing & Disclosure · Company practice

In a merger or acquisition, the new holder must follow this policy or re-obtain your consent

Except for transfers based on your request, or transfers that do not require obtaining your consent under the law, Kimi may undergo a merger, acquisition, asset transfer or similar transaction. If such a transaction involves the transfer of your personal information, Kimi will require the company, organization or individual that newly holds it to continue to be bound by this policy; otherwise Kimi will require them to re-obtain your authorization and consent.

Supporting quotations

Except for transfers based on your request, or transfers that do not require obtaining your consent under the law, we may undergo a merger, acquisition, asset transfer, or other similar transaction. If such a transaction involves the transfer of your personal information, we will require the company, organization, or individual that newly holds your personal information to continue to be bound by this Policy; otherwise, we will require that company, organization, or individual to re-obtain your authorization and consent.

Qualifications & exceptions

  • Transfers based on your request and legally exempt transfers are carved out of this protection by the opening clause.

Sharing & Disclosure · Company commitment

Kimi says it will not publicly disclose your personal information except with consent or legal exemption

Kimi states that except where it has obtained your explicit consent or where your consent is not required under laws, it will not publicly disclose your personal information.

Supporting quotations

Except where we have obtained your explicit consent or where your consent is not required under laws, we will not publicly disclose your personal information.

Retention & Deletion · Company commitment

Personal information is stored in mainland China and is not sent abroad without separate consent

Kimi stores your personal information within the territory of the People’s Republic of China, and states that unless it obtains your separate consent and complies with relevant national laws and regulations, it will not provide any of your personal information outside China.

Supporting quotations

We store your personal information within the territory of the People's Republic of China. Unless we obtain your separate consent and comply with relevant national laws and regulations, we will not provide any of your personal information outside China.

Retention & Deletion · Company practice

Data is kept only as long as the service purpose requires, with deletion after operations cease

Unless otherwise provided by national laws and regulations, Kimi retains your personal information only for the period necessary to achieve the service purposes. When the products and services cease operations, Kimi will notify you by SMS, announcement or other means, and anonymize or completely delete your personal information within a reasonable period, unless otherwise provided by laws and regulations.

Supporting quotations

Unless otherwise provided by national laws and regulations, we retain your personal information only for the period necessary to achieve the service purposes. When our products and services cease operations, we will notify you by SMS, announcement, or other means, and anonymize or completely delete your personal information within a reasonable period, unless otherwise provided by laws and regulations.

Security & Safeguards · Company commitment

Kimi commits to industry-standard technical and organizational security measures

Section 6.1 states: “We fully understand that the security and confidentiality of personal information is of the utmost importance to you. We will do our best to avoid collecting irrelevant user information, and adopt technical and organizational measures no lower than general industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss, including but not limited to:” The commitment is expressed as doing Kimi’s best and as measures no lower than general industry standards; the following items in 6.1 spell out encryption, transmission security, system protection, institutional safeguards, backups and breach monitoring.

Supporting quotations

6.1 We fully understand that the security and confidentiality of personal information is of the utmost importance to you. We will do our best to avoid collecting irrelevant user information, and adopt technical and organizational measures no lower than general industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss, including but not limited to:

Qualifications & exceptions

  • The standard is stated as “no lower than general industry standards” and as doing “our best,” so it is a best-effort commitment rather than a guarantee of a specific security level.

Security & Safeguards · Company commitment

Personal information is encrypted both at rest and in transmission

Section 6.1 lists two encryption measures. Data encryption: “We will use industry-leading encryption algorithms to encrypt users' personal information, ensuring that even if the data is obtained by an unauthorized third party, the user's actual information cannot be parsed.” Data transmission security: “We use encryption technology to provide reliable encryption protection for communications between users and servers, ensuring that data is not intercepted or tampered with during transmission.”

Supporting quotations

Data encryption: We will use industry-leading encryption algorithms to encrypt users' personal information, ensuring that even if the data is obtained by an unauthorized third party, the user's actual information cannot be parsed.
Data transmission security: We use encryption technology to provide reliable encryption protection for communications between users and servers, ensuring that data is not intercepted or tampered with during transmission.

Security & Safeguards · Company practice

Kimi runs regular security inspections, data backups and breach monitoring

Section 6.1 describes operational safeguards. System security protection: “We regularly conduct security inspections and vulnerability patching for servers and systems to prevent hacker attacks and virus intrusions.” Data backup: “We regularly back up users' personal information data and store the backup data in different physical locations, so as to reduce the risk of data loss due to accidents or disasters.” Data breach warning: “We have established a real-time monitoring system to monitor abnormal data access and breaches. Once signs of a data breach are detected, we will immediately take measures to stop the breach, decisively identify the cause, and formulate corresponding improvement measures.”

Supporting quotations

System security protection: We regularly conduct security inspections and vulnerability patching for servers and systems to prevent hacker attacks and virus intrusions.
Data backup: We regularly back up users' personal information data and store the backup data in different physical locations, so as to reduce the risk of data loss due to accidents or disasters.
Data breach warning: We have established a real-time monitoring system to monitor abnormal data access and breaches. Once signs of a data breach are detected, we will immediately take measures to stop the breach, decisively identify the cause, and formulate corresponding improvement measures.

Security & Safeguards · Company practice

A dedicated data protection department limits and supervises employee access

Section 6.1 states: “We have established a dedicated data protection department and designated a person in charge, responsible for the protection of users' personal information. We regularly conduct training and education on personal information protection for company employees, ensuring that all employees understand and attach importance to the protection of users' personal information. We strictly limit company employees' access rights to user data, allowing specific employees to access relevant data only when business needs require. We supervise and evaluate employees who access users' personal information, and promptly handle any improper conduct upon discovery.”

Supporting quotations

Institutional safeguards: We have established a dedicated data protection department and designated a person in charge, responsible for the protection of users' personal information. We regularly conduct training and education on personal information protection for company employees, ensuring that all employees understand and attach importance to the protection of users' personal information. We strictly limit company employees' access rights to user data, allowing specific employees to access relevant data only when business needs require. We supervise and evaluate employees who access users' personal information, and promptly handle any improper conduct upon discovery.

Security & Safeguards · Restriction or exception

Kimi warns the internet is not fully secure and cannot guarantee absolute safety

Section 6.3 states: “Please pay special attention that, due to the limitations of technical and management measures, the Internet environment is not 100% secure. Once certain information is leaked, the consequences are irreversible. Although we have taken the above measures and strive to improve the level of security, we cannot guarantee absolute security. We strongly recommend that you take more proactive security measures together with us and avoid high-risk actions such as lending out your account, disclosing verification codes, and uploading sensitive information.” The section qualifies the security commitments of 6.1-6.2 and places part of the risk on the user.

Supporting quotations

6.3 Please pay special attention that, due to the limitations of technical and management measures, the Internet environment is not 100% secure. Once certain information is leaked, the consequences are irreversible. Although we have taken the above measures and strive to improve the level of security, we cannot guarantee absolute security. We strongly recommend that you take more proactive security measures together with us and avoid high-risk actions such as lending out your account, disclosing verification codes, and uploading sensitive information.

Qualifications & exceptions

  • This limits the scope of the 6.1-6.2 safeguards: Kimi expressly disclaims an absolute-security guarantee.

Security & Safeguards · Company commitment

A security incident triggers an emergency plan, user notice and regulator report

Section 6.4 states: “We have formulated a cybersecurity incident emergency response plan. If a security incident such as a personal information breach unfortunately occurs, we will immediately activate the emergency response plan and take measures to prevent the harm from expanding. We will promptly inform you of the basic situation of the security incident, its possible impact, and the remedial measures we have taken, by means such as telephone and push notifications. Where it is difficult to inform each personal information subject individually, we will adopt reasonable and effective means to issue an announcement. At the same time, we will also report the relevant situation to the regulatory authorities, cooperate with the investigation, and pursue the legal liability of the responsible parties.”

Supporting quotations

6.4 We have formulated a cybersecurity incident emergency response plan. If a security incident such as a personal information breach unfortunately occurs, we will immediately activate the emergency response plan and take measures to prevent the harm from expanding. We will promptly inform you of the basic situation of the security incident, its possible impact, and the remedial measures we have taken, by means such as telephone and push notifications. Where it is difficult to inform each personal information subject individually, we will adopt reasonable and effective means to issue an announcement. At the same time, we will also report the relevant situation to the regulatory authorities, cooperate with the investigation, and pursue the legal liability of the responsible parties.

Qualifications & exceptions

  • Individual notice may be replaced by a public announcement where individual notice is difficult.

Legal Rights & Agreement Rules · User right or choice

You can be informed about processing and refuse or withdraw consent

Section 7.1 states: “You enjoy the right to be informed of and the right to decide on the processing of your personal information, and have the right to restrict or refuse our processing of your personal information, except as otherwise provided by laws and regulations. You may withdraw your consent to our processing of your personal information at any time.” The guide adds: “You can understand our processing activities by reading this Policy and decide whether to consent. If you need explanations, you can contact us. If you do not agree to our carrying out the processing necessary to provide products and services, please do not use our products and services.”

Supporting quotations

You enjoy the right to be informed of and the right to decide on the processing of your personal information, and have the right to restrict or refuse our processing of your personal information, except as otherwise provided by laws and regulations. You may withdraw your consent to our processing of your personal information at any time. Below is a guide:
You can understand our processing activities by reading this Policy and decide whether to consent. If you need explanations, you can contact us. If you do not agree to our carrying out the processing necessary to provide products and services, please do not use our products and services.

Qualifications & exceptions

  • The rights are stated except as otherwise provided by laws and regulations.

Legal Rights & Agreement Rules · User right or choice

You have rights to access, copy, correct, supplement and delete your information

Section 7.2 states: “You enjoy the rights to access, copy, correct, supplement, and delete your personal information.”

Supporting quotations

You enjoy the rights to access, copy, correct, supplement, and delete your personal information.

Legal Rights & Agreement Rules · Procedure

Settings and chat-history controls let you access, correct, copy and delete information

Section 7.2 lists self-service routes. “For personal information you can access on your own:” “You can tap the profile picture / account area in [Settings] to access, correct, or supplement your information.” “You can, in [Chat History] or after [New Chat], tap the [Copy] button to copy conversation content.” “You may tap the [Delete Chat] button in [Chat History] to delete historical conversations.”

Supporting quotations

For personal information you can access on your own:
You can tap the profile picture / account area in [Settings] to access, correct, or supplement your information.
You can, in [Chat History] or after [New Chat], tap the [Copy] button to copy conversation content.
You may tap the [Delete Chat] button in [Chat History] to delete historical conversations.

Legal Rights & Agreement Rules · Procedure

For information you cannot access yourself, Kimi asks you to contact it

Section 7.2 states: “For personal information you cannot access on your own, please contact us.”

Supporting quotations

For personal information you cannot access on your own, please contact us.

Linking & Identification · Company practice

Account binding with third parties uses your authorization and is described in Section 4.2

Section 7.3 states: “We sometimes cooperate with third parties to link and bind accounts with your authorization. Information sharing carried out based on account binding is described in Section 4.2 "Sharing" of Chapter 4.” It adds: “You can manage account binding through the settings-interface, and cancel your authorization and unbind through the account security or binding permission management page.” The cross-reference to Section 4.2 is resolved separately; the sharing terms it names are not repeated here.

Supporting quotations

We sometimes cooperate with third parties to link and bind accounts with your authorization. Information sharing carried out based on account binding is described in Section 4.2 "Sharing" of Chapter 4.
You can manage account binding through the settings-interface, and cancel your authorization and unbind through the account security or binding permission management page.

Qualifications & exceptions

  • Account binding is stated to occur with your authorization, and the resulting sharing is referred to the Section 4.2 Sharing terms rather than restated.

Account & Service Control · User right or choice

You can delete your account, which is irreversible and ends service provision

Section 7.4 states: “If you no longer use our products and services, or if you wish to fully withdraw your consent to the processing of your personal information, you can apply to delete your account. You can, in [Account Security] under [Settings] in the App, select [Delete Account]; or in [Account Settings] under [Settings] in the web end, select [Delete Account]. Please note that account deletion is irreversible. Once deleted, we will stop providing services to you and will process your personal information as required by laws and regulations. If deleting or anonymizing personal information is technically difficult to achieve, we will stop processing other than storage and taking necessary security protection measures.”

Supporting quotations

If you no longer use our products and services, or if you wish to fully withdraw your consent to the processing of your personal information, you can apply to delete your account. You can, in [Account Security] under [Settings] in the App, select [Delete Account]; or in [Account Settings] under [Settings] in the web end, select [Delete Account]. Please note that account deletion is irreversible. Once deleted, we will stop providing services to you and will process your personal information as required by laws and regulations. If deleting or anonymizing personal information is technically difficult to achieve, we will stop processing other than storage and taking necessary security protection measures.

Legal Rights & Agreement Rules · Procedure

Close relatives may exercise rights over a deceased user's information under conditions

Section 7.5 states: “While respecting user privacy and personal information protection, we also recognize that if a user unfortunately passes away, the user's close relatives may need to access or process that user's personal information. Provided that the user did not inform us of other arrangements in writing or by other reasonable means during their lifetime, the user's close relatives may assert rights to us based on their own lawful and legitimate interests.” It requires supporting materials: “valid identity documents of the close relatives; the user's death certificate; documents that can prove the close-relative relationship...; a commitment letter or guarantee...; and other materials that may be required...” It adds: “After verifying identity, we will assist close relatives in completing the exercise of relevant rights... However, if the user made other arrangements during their lifetime, we will respect the user's wishes and will not carry out the relevant operations.”

Supporting quotations

While respecting user privacy and personal information protection, we also recognize that if a user unfortunately passes away, the user's close relatives may need to access or process that user's personal information. Provided that the user did not inform us of other arrangements in writing or by other reasonable means during their lifetime, the user's close relatives may assert rights to us based on their own lawful and legitimate interests.
When close relatives exercise the above rights, they must provide us with the following supporting materials for identity verification: valid identity documents of the close relatives; the user's death certificate; documents that can prove the close-relative relationship, such as household registration book, birth certificate, marriage certificate, and similar documents; a commitment letter or guarantee stating that they will not violate the user's wishes during their lifetime or infringe others' rights; and other materials that may be required to prove the lawfulness and legitimacy of exercising the rights.
After verifying identity, we will assist close relatives in completing the exercise of relevant rights in accordance with the requirements of laws and regulations. However, if the user made other arrangements during their lifetime, we will respect the user's wishes and will not carry out the relevant operations. In addition, if we discover any abuse of close relatives' rights, we will take corresponding measures to stop it.

Qualifications & exceptions

  • Rights are available only where the user did not leave other written or reasonable arrangements, and after identity and relationship verification.

Legal Rights & Agreement Rules · Procedure

You may complain or report to Kimi, which processes verified requests promptly

Section 7.6 states: “If you believe that the way we process personal information violates laws and regulations or the provisions of this Policy, please contact us.” “If you discover a situation where personal information is infringed, you have the right to file a complaint or report with us.” “Under normal circumstances, we will process your request as soon as possible after verifying your identity.”

Supporting quotations

If you believe that the way we process personal information violates laws and regulations or the provisions of this Policy, please contact us.
If you discover a situation where personal information is infringed, you have the right to file a complaint or report with us.
Under normal circumstances, we will process your request as soon as possible after verifying your identity.

Legal Rights & Agreement Rules · Restriction or exception

Kimi may refuse certain requests that are unrelated, repetitive or impractical

Section 7.7 states: “We may refuse requests for information that is not directly associated with your identity, information requested repeatedly without reasonable grounds, or requests that require excessive technical means (such as developing a new system or fundamentally changing current practices), bring risks to others' lawful rights and interests, or are impractical.”

Supporting quotations

We may refuse requests for information that is not directly associated with your identity, information requested repeatedly without reasonable grounds, or requests that require excessive technical means (such as developing a new system or fundamentally changing current practices), bring risks to others' lawful rights and interests, or are impractical.

Legal Rights & Agreement Rules · Context

Kimi mainly serves adults and points to a separate Children's Privacy Policy

Section 8.1 states: “We mainly provide products and services to adults with full capacity for civil conduct, but we attach great importance to protecting minors' personal information and privacy. For more information, please refer to our Children's Privacy Policy.”

Supporting quotations

8.1 We mainly provide products and services to adults with full capacity for civil conduct, but we attach great importance to protecting minors' personal information and privacy. For more information, please refer to our Children's Privacy Policy.

Not stated here

  • The linked Children's Privacy Policy is not supplied with this saved source, so its terms are not analyzed here.

Legal Rights & Agreement Rules · Company practice

Kimi says it cannot accurately identify minors during registration and use

Section 8.2 states: “Due to limitations of technical means and legal provisions, we cannot accurately identify minors during registration and use. The online environment is complex and constantly changing, and minors in particular may lack sufficient judgment to identify potential risks.”

Supporting quotations

8.2 Due to limitations of technical means and legal provisions, we cannot accurately identify minors during registration and use. The online environment is complex and constantly changing, and minors in particular may lack sufficient judgment to identify potential risks.

Legal Rights & Agreement Rules · Procedure

Kimi asks guardians to guide, supervise and discuss minors' online activity

Section 8.2 encourages guardians to participate: “We hope to work with you to create a clear cyberspace and sound online environment conducive to the healthy growth of minors. We therefore specially remind and encourage guardians to actively participate in their wards' online activities, guide them to correctly use Internet products and services, and cultivate their awareness of self-protection.” The suggestions cover educating minors about personal information (b149), correctly using AIGC tools (b150), and supervision and communication (b151): guardians should “regularly check minors' online activities and maintain open communication channels.” These are recommendations to guardians, not obligations stated for Kimi.

Supporting quotations

We hope to work with you to create a clear cyberspace and sound online environment conducive to the healthy growth of minors. We therefore specially remind and encourage guardians to actively participate in their wards' online activities, guide them to correctly use Internet products and services, and cultivate their awareness of self-protection. The following are some specific suggestions:
Educate minors about the importance of personal information: Teach minors not to casually share personal information online, including but not limited to names, addresses, and school names. At the same time, emphasize that they should be especially cautious when uploading personal photos, and in particular avoid uploading any inappropriate photos.
Correctly using AIGC (AI-generated content) technology: As AI technology develops, minors may come into contact with various forms of artificial intelligence tools. Guardians should guide minors to understand the functions of these tools and the risks they may bring, such as how improper use may lead to privacy leaks or generate undesirable content. Ensure that minors know which behaviors are appropriate and which are not allowed.
Supervision and communication: Regularly check minors' online activities and maintain open communication channels so that minors feel they can report any problems or discomfort they encounter to you at any time. This can help discover and resolve problems promptly and prevent situations from worsening.

Qualifications & exceptions

  • The section is framed as suggestions to guardians, not as enforceable duties or service features.

Legal Rights & Agreement Rules · Procedure

You can report inappropriate content that Kimi outputs

Section 8.2 states: “If you discover that we have output inappropriate content in our products and services, please notify us as soon as possible.”

Supporting quotations

If you discover that we have output inappropriate content in our products and services, please notify us as soon as possible.

Legal Rights & Agreement Rules · Company commitment

Kimi processes minors' data only where law, guardian consent or protection allows

Section 8.6 states: “We strictly comply with the provisions of relevant national laws and regulations to protect minors' personal information, and will only process such information where permitted by law, with the explicit consent of parents or other guardians, or where necessary to protect minors. If you are the guardian of a minor and discover that we are processing a minor's personal information without authorization, please contact us, and we will verify and handle it appropriately as soon as possible.”

Supporting quotations

8.6 We strictly comply with the provisions of relevant national laws and regulations to protect minors' personal information, and will only process such information where permitted by law, with the explicit consent of parents or other guardians, or where necessary to protect minors. If you are the guardian of a minor and discover that we are processing a minor's personal information without authorization, please contact us, and we will verify and handle it appropriately as soon as possible.

Legal Rights & Agreement Rules · Company practice

A Minor Mode restricts features and filters output, and may require guardian details

Section 8.7 states: “To implement the requirements of relevant laws and regulations regarding the online protection of minors, we provide a dedicated protection mode for minors (hereinafter ‘Minor Mode’). Guardians of minors, please set up Minor Mode for those under your guardianship; under Minor Mode, we will appropriately restrict certain features and apply additional filtering to output content. We may require you to provide necessary information such as age, guardian, or emergency contact, used to identify a minor's identity and provide corresponding protection. The specific features, scope of restrictions, and manner of use of Minor Mode are subject to what is displayed on the product page or the usage notice we separately publish.”

Supporting quotations

8.7 To implement the requirements of relevant laws and regulations regarding the online protection of minors, we provide a dedicated protection mode for minors (hereinafter "Minor Mode"). Guardians of minors, please set up Minor Mode for those under your guardianship; under Minor Mode, we will appropriately restrict certain features and apply additional filtering to output content. We may require you to provide necessary information such as age, guardian, or emergency contact, used to identify a minor's identity and provide corresponding protection. The specific features, scope of restrictions, and manner of use of Minor Mode are subject to what is displayed on the product page or the usage notice we separately publish.

Qualifications & exceptions

  • The specific features, restrictions and use of Minor Mode are delegated to a separate product page or usage notice not included in this saved policy.

Not stated here

  • The product-page or separate usage notice that defines Minor Mode's features and restrictions is not supplied with this source.

Legal Rights & Agreement Rules · Company practice

Kimi updates the policy and treats continued use as acceptance of the update

Section 9 states: “To improve service quality and self-discipline, we will update this Policy from time to time.” “For major policy updates, we will inform you by SMS, pop-up notification, or other conspicuous means.” “If you do not understand or do not agree with the update, please suspend your use of our products and services after the update takes effect. If you continue to use our products and services, it means you have fully understood and agreed to accept this update.”

Supporting quotations

9.1 To improve service quality and self-discipline, we will update this Policy from time to time.
9.2 For major policy updates, we will inform you by SMS, pop-up notification, or other conspicuous means.
9.3 If you do not understand or do not agree with the update, please suspend your use of our products and services after the update takes effect. If you continue to use our products and services, it means you have fully understood and agreed to accept this update.

Legal Rights & Agreement Rules · Company commitment

The Chinese and English versions have equal effect, with Chinese prevailing on ambiguity

Section 10 states: “This Policy is executed in both Chinese and English. Both language versions shall have equal legal effect. In case of any discrepancy, ambiguity or conflict between the two language versions, the Chinese version shall prevail.”

Supporting quotations

This Policy is executed in both Chinese and English. Both language versions shall have equal legal effect. In case of any discrepancy, ambiguity or conflict between the two language versions, the Chinese version shall prevail.

Legal Rights & Agreement Rules · Procedure

You can contact Kimi through in-product feedback channels

Section 11.1 states: “To implement the principle of minimum necessity for personal information protection, improve processing efficiency, and safeguard user experience, you may choose an appropriate way to contact us:” “If you have any suggestions about this Policy or personal information management operations, you may contact us through the feedback channels built into our products and services.”

Supporting quotations

11.1 To implement the principle of minimum necessity for personal information protection, improve processing efficiency, and safeguard user experience, you may choose an appropriate way to contact us:
If you have any suggestions about this Policy or personal information management operations, you may contact us through the feedback channels built into our products and services.

Legal Rights & Agreement Rules · Procedure

Comments or complaints can be sent to Kimi by email

Section 11.1 states: “If you have any comments about this Policy or personal information management operations, or wish to file a complaint or report, you may send an email to [an address shown in the source].” The address itself is rendered in the saved source through an email-protection link.

Supporting quotations

If you have any comments about this Policy or personal information management operations, or wish to file a complaint or report, you may send an email to

Not stated here

  • The email address is obfuscated by an email-protection link in the saved source; this card records the stated channel, not a verified deliverable address.

Legal Rights & Agreement Rules · Procedure

Complaints need identity proof and evidence, with a 15-working-day response

Section 11.2 states: “When you need to file a complaint because your lawful rights and interests have been infringed, we need you to submit valid proof of identity and contact information, as well as a written request and preliminary evidence constituting the infringement. We will process your request as soon as possible after verifying your identity, and will respond within fifteen (15) working days.”

Supporting quotations

11.2 When you need to file a complaint because your lawful rights and interests have been infringed, we need you to submit valid proof of identity and contact information, as well as a written request and preliminary evidence constituting the infringement. We will process your request as soon as possible after verifying your identity, and will respond within fifteen (15) working days.

Legal Rights & Agreement Rules · Context

Kimi lists a Beijing contact address

Section 11.3 states: “Contact address: 13/F, Building 1, JD Technology Building, No. 76 Zhichun Road, Haidian District, Beijing.”

Supporting quotations

11.3 Contact address: 13/F, Building 1, JD Technology Building, No. 76 Zhichun Road, Haidian District, Beijing.