Account & Service Control · Restriction or exception
Account Sharing Restrictions
The Netflix service and its content are for personal, non-commercial use only. They cannot be shared with anyone outside of the user's household, unless an Extra Member account has been purchased.
Supporting quotations
The Netflix service and any content accessed through it are for your personal, non-commercial use only and may not be shared with anyone outside of your household unless you purchased an Extra Member account.
Qualifications & exceptions
for your personal, non-commercial use only
may not be shared with anyone outside of your household unless you purchased an Extra Member account
Cross-references
supports (model-proposed): Prohibited Commercial Use of Service — A5 restricts the service to personal, non-commercial use, which A10 reinforces by prohibiting commercial use or public performances.
Account & Service Control · Restriction or exception
Geographic and Device Access Limitations
Users can primarily access Netflix content within the country where their account was established, and only in locations where their subscription plan is offered and content is licensed. Content availability varies by location, may be legally or contractually limited, and changes over time. Not all content may be available with ad-supported plans. The number of simultaneous viewing devices depends on the subscription plan.
Supporting quotations
You may access Netflix content primarily within the country in which you have established your account and only in geographic locations where we offer your subscription plan and have licensed such content. The content that may be available will vary by geographic location, may be limited by law or by the rights that our third-party content providers grant to us, and will change from time to time. Not all Netflix content may be available in the ad supported subscription plan. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "Account" page.
Qualifications & exceptions
primarily within the country in which you have established your account
only in geographic locations where we offer your subscription plan and have licensed such content
may be limited by law or by the rights that our third-party content providers grant to us
Not all Netflix content may be available in the ad supported subscription plan
The number of devices on which you may simultaneously watch depends on your chosen subscription plan
Account & Service Control · Company practice
Software Updates
Netflix software, developed by or for Netflix, can only be used for authorized access to Netflix content on supported devices. By using the service, you agree to receive automatic updates for Netflix and related third-party software without further notice.
Supporting quotations
The Netflix software is developed by, or for, Netflix and may solely be used for authorized access to Netflix content through Netflix supported devices. This software may vary by device and medium, and functionalities may also differ between devices. By using our service, you agree to receive, without further notice or prompting, updated versions of the Netflix and related third-party software.
Qualifications & exceptions
may solely be used for authorized access to Netflix content through Netflix supported devices
may vary by device and medium
functionalities may also differ between devices
without further notice or prompting
purpose: service_operation
Account & Service Control · Company practice
Subscription Autorenewal and Billing
Your Netflix subscription automatically renews until canceled. You must provide a valid payment method, and subscription fees, taxes, and transaction fees will be charged to it on your payment date. You must cancel before renewal to avoid being charged for the next billing cycle.
Supporting quotations
Your Netflix subscription will continue and automatically renew until terminated. To purchase a subscription, you will need to add one or more Payment Methods to your account. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your subscription before it renews in order to avoid billing of the subscription fees for the next billing cycle to your Payment Method (see "Cancellation" below). The subscription fee and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the "Account" page. The length of your billing cycle will depend on the type of subscription plan that you choose when you signed up for the service. Subscription fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid subscription began on a day not contained in a given month. You can see your next payment date on the “Account” page. We may authorize your Payment Method to verify it and to cover upcoming charges through various methods, including a pre-authorization of up to one month of service as soon as you register for a subscription. If you signed up for Netflix using your account with a third party as a Payment Method, you can find the billing information about your Netflix subscription by visiting your account with the applicable third party.
Qualifications & exceptions
will continue and automatically renew until terminated
You must cancel your subscription before it renews in order to avoid billing of the subscription fees for the next billing cycle to your Payment Method
may be updated from time to time
may include payment through your account with a third party
In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid subscription began on a day not contained in a given month
data: payment · purpose: service_operation
Cross-references
narrows (model-proposed): Subscription Cancellation — A24 states subscriptions auto-renew, which A29 narrows by allowing users to cancel at any time.
qualifies (model-proposed): No Refunds for Payments — A24 states subscriptions auto-renew, which A31 qualifies by stating payments are generally non-refundable.
qualifies (model-proposed): Changes to Subscription Plans and Pricing — A24 states subscriptions auto-renew, which A30 qualifies by stating Netflix may change plans and prices.
Account & Service Control · Company practice
Subscription Plans with Advertisements
Netflix may offer subscription plans with or without advertisements. Even ad-free plans may show ads during certain live events, linear programming, or when legally/contractually required. All plans may also include limited commercial content like branded content, sponsorships, or promotions for Netflix content/services.
Supporting quotations
We may offer a number of subscription plans, including plans with or without advertisements. Our ad-free subscription plans are designed to provide an experience without commercial interruptions. However, there may be some occasions when you may see advertisements — for example, during certain live or special events (including replays), as part of linear programming, or where required by streaming rights or other legal or contractual obligations. In addition, all subscription plans may contain limited commercial content, such as branded content or sponsorship messaging, promotions for Netflix content or information about other Netflix products or services.
Qualifications & exceptions
We may offer a number of subscription plans, including plans with or without advertisements
Our ad-free subscription plans are designed to provide an experience without commercial interruptions
However, there may be some occasions when you may see advertisements — for example, during certain live or special events (including replays), as part of linear programming, or where required by streaming rights or other legal or contractual obligations
In addition, all subscription plans may contain limited commercial content, such as branded content or sponsorship messaging, promotions for Netflix content or information about other Netflix products or services
purpose: advertising · purpose: marketing
Account & Service Control · Restriction or exception
Third-Party Subscriptions
Some Netflix subscriptions are offered through third parties. Netflix is not responsible for the products and services provided by these third parties. These plans may have different conditions and limitations, which will be disclosed before you sign up.
Supporting quotations
Some subscriptions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. In addition, some of these subscription plans may have differing conditions and limitations, which will be disclosed prior to your sign-up or in other communications made available to you.
Qualifications & exceptions
Some subscriptions are offered by third parties in conjunction with the provision of their own products and services
We are not responsible for the products and services provided by such third parties
some of these subscription plans may have differing conditions and limitations, which will be disclosed prior to your sign-up or in other communications made available to you
purpose: third_party_services
Cross-references
qualifies (model-proposed): Subscription Autorenewal and Billing — A28 states some subscriptions are through third parties, which qualifies the general auto-renewal process in A24.
Account & Service Control · User right or choice
Subscription Cancellation
You can cancel your Netflix subscription at any time through the 'Account' page. The cancellation takes effect at the end of your current billing period. If you signed up through a third party, you may need to cancel directly with that third party.
Supporting quotations
You can cancel your Netflix subscription at any time. To cancel, go to the "Account" page and follow the cancellation instructions. The cancellation will take effect at the end of the billing period. You can see when your subscription will end on the "Account" page. If you signed up for Netflix using your account with a third party as a Payment Method and wish to cancel your Netflix subscription you may need to do so through that third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Netflix service through that third party.
Qualifications & exceptions
You can cancel your Netflix subscription at any time
The cancellation will take effect at the end of the billing period
If you signed up for Netflix using your account with a third party as a Payment Method and wish to cancel your Netflix subscription you may need to do so through that third party
purpose: service_operation
Cross-references
supports (model-proposed): Cancelling or Changing Extra Member Accounts — A29 allows users to cancel their subscription, and A33 supports this by allowing Extra Members to cancel their own accounts.
Account & Service Control · Company practice
Changes to Subscription Plans and Pricing
Netflix may change its subscription plans and prices. They will notify users at least one month before these changes take effect. Users can cancel their subscription if they do not agree to the changes.
Supporting quotations
We may change our subscription plans and the price of our service from time to time. We will notify you at least one month before any price changes or changes to your subscription plan will become effective. If you do not wish to accept the price change or change to your subscription plan, you can cancel your subscription before the change takes effect.
Qualifications & exceptions
We may change
We will notify you at least one month before
Account & Service Control · Company practice
Extra Member Account Creation
Account Owners can purchase an 'Extra Member' account if their subscription plan allows it. This permits someone outside their household to access Netflix under their subscription, subject to the Terms of Use. The Account Owner's payment method will be charged for these fees, and Extra Members can only activate their account in the country where the Account Owner created their account.
Supporting quotations
Where permitted by the Account Owner’s subscription plan, the Account Owner may purchase an Extra Member account, authorising a person outside of the Account Owner’s household (the “Extra Member”) to access the Netflix service under the Account Owner’s subscription and subject to these Terms of Use. The subscription fees related to the Extra Member account will be charged to the Account Owner’s Payment Method. Extra Members may activate their Extra Member account only in the country where the Account Owner created their account.
Qualifications & exceptions
Where permitted by the Account Owner’s subscription plan
authorising a person outside of the Account Owner’s household
subject to these Terms of Use
Extra Members may activate their Extra Member account only in the country where the Account Owner created their account
Account & Service Control · User right or choice
Cancelling or Changing Extra Member Accounts
An Extra Member can cancel their own account at any time, which immediately ends their access. The Account Owner can also remove the Extra Member feature or change the Extra Member at any time. If the Account Owner removes the feature, the Extra Member retains access until the end of the billing period. If the Account Owner changes the beneficiary, the previous Extra Member loses access immediately. Extra Members can upgrade their account to a full subscription.
Supporting quotations
An Extra Member may cancel their account at any time; cancellation by the Extra Member will result in the Extra Member’s immediate loss of access to the Netflix service. The Account Owner may also, in their sole discretion and at any time, remove the Extra Member feature from their subscription or change its beneficiary. If the Account Owner removes the Extra Member feature from their subscription, the Extra Member will retain access to the Netflix service until the end of the Account Owner’s billing period. If the Account Owner changes the beneficiary of the Extra Member account, the previous beneficiary’s access to the Netflix service will end immediately. An Extra Member who wishes to continue using the service, can upgrade their Extra Member account to a subscription via the “Account” page.
Qualifications & exceptions
An Extra Member may cancel their account at any time
cancellation by the Extra Member will result in the Extra Member’s immediate loss of access
The Account Owner may also, in their sole discretion and at any time, remove the Extra Member feature from their subscription or change its beneficiary
If the Account Owner removes the Extra Member feature from their subscription, the Extra Member will retain access to the Netflix service until the end of the Account Owner’s billing period
If the Account Owner changes the beneficiary of the Extra Member account, the previous beneficiary’s access to the Netflix service will end immediately
Account & Service Control · Company practice
Account Responsibility and Security
Users are responsible for all activity on their Netflix account. Anyone given access to the account is bound by the Terms of Use, including arbitration requirements. By allowing others access, users agree those individuals act on their behalf and can make account changes. To prevent unauthorized access, users should control devices, not share login credentials or payment details, and provide accurate contact information. Netflix can terminate or hold accounts to protect against fraud. Users should deactivate Netflix on sold, lost, or stolen devices to prevent others from accessing their account information.
Supporting quotations
You are responsible for any activity that occurs through the Netflix account. All persons to whom you give access to your account, whether or not such sharing of access is permitted by these Terms of Use, are bound by these Terms of Use, including the requirement to arbitrate disputes. By allowing others to access the account (which includes access to information on viewing activity for the account), you also agree that such individuals are acting on your behalf and that you are bound by any changes that they may make to the account, including changes to subscription plans. To help maintain control over the account and prevent any unauthorized users from accessing the account, you should maintain control over the devices that are used to access the service and not reveal the login credentials or details of the Payment Method associated with the account to anyone. You agree to provide and maintain accurate information relating to your account, including valid contact information so we can send you account related notices. We can terminate your account or place your account on hold in order to protect you, Netflix or our partners from identity theft or other fraudulent activity. Netflix is not obligated to credit or discount a subscription for holds placed on the account by either a representative of Netflix or by the automated processes of Netflix. If your Netflix supported device is sold, lost or stolen, please deactivate the Netflix supported device. If you fail to log out or deactivate your device, subsequent users may access the Netflix service through your account and may be able to access certain of your account information. To deactivate a device, follow instructions on the "Account" page.
Qualifications & exceptions
You are responsible for any activity that occurs through the Netflix account
All persons to whom you give access to your account, whether or not such sharing of access is permitted by these Terms of Use, are bound by these Terms of Use
By allowing others to access the account (which includes access to information on viewing activity for the account), you also agree that such individuals are acting on your behalf and that you are bound by any changes that they may make to the account
You agree to provide and maintain accurate information relating to your account
We can terminate your account or place your account on hold in order to protect you, Netflix or our partners from identity theft or other fraudulent activity
Netflix is not obligated to credit or discount a subscription for holds placed on the account
If you fail to log out or deactivate your device, subsequent users may access the Netflix service through your account and may be able to access certain of your account information