These General Terms cover Nord websites, its services and its Software
The General Terms govern use of Nord's websites and of NordVPN, NordPass, NordLocker and other Nord services, together with any Software Nord provides for them. Together with the Subscription Terms and any applicable Service-Specific Terms they make up "the Terms". "Software" means the apps Nord provides for mobile, desktop, smart TV or other supported devices, related software including Updates, and accompanying documentation. The saved text is dated "Last Updated: August 9, 2026".
Supporting quotations
Last Updated: August 9, 2026
These General Terms govern the use of and access to Nord's websites ("Websites").
These General Terms also govern your use of and access to the NordVPN, NordPass, NordLocker, and other services
These General Terms, the Subscription Terms, and any applicable Service-Specific Terms
"Software" means any applications for mobile, desktop, smart TV, or other supported devices
Qualifications & exceptions
The Subscription Terms and the Service-Specific Terms are separate documents that are not part of this saved text.
Not stated here
"other services" is not listed, so the full set of Nord services these General Terms reach is not stated here.
Legal Rights & Agreement Rules · Context
"Nord" is nordvpn S.A., a company based in Panama
In the Terms, "Nord", "we", "us" and "our" mean nordvpn S.A., with a registered address in Panama City, Republic of Panama. That is the company that is the other party to the Terms.
Supporting quotations
means nordvpn S.A., PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama
Qualifications & exceptions
Later sections name other Nord-group companies, for example regional payment processors, that are not the contracting party.
Legal Rights & Agreement Rules · Context
The Privacy Policy is part of the Terms, but its text is not in this document
The General Terms point to Nord's Privacy Policy for how it collects and processes personal data, and say that policy is incorporated by reference into the Terms. This agreement therefore does not itself describe what personal data Nord collects or how it is used; that text was not supplied for this analysis.
Supporting quotations
For information on how we collect and process your personal data, please read our Privacy Policy.
Our Privacy Policy is incorporated by reference into the Terms.
Not stated here
The contents of the Privacy Policy are not supplied, so nothing about data collection, logging or sharing can be taken from this analysis.
Charges & Financial Obligations · Company practice
Paid services are subscriptions that renew automatically unless you cancel
All paid services are sold as recurring subscriptions. At the end of the first subscription period the subscription renews automatically, with recurring payments at the frequency stated when you bought, unless you cancel before the billing date. You pick the subscription period and payment method at purchase. At renewal your payment method is charged the price valid at the time of renewal. A separate Subscription Terms document is said to summarize key aspects.
Supporting quotations
All our paid Services are provided on a recurring subscription basis ("Subscription").
the provision of the Services will auto-renew at the end of the initial Subscription period (unless you cancel it before the billing date)
You choose one of the offered Subscription periods and the payment method from the available options at the time of purchase.
your chosen payment method will be charged the price valid at the time of the automatic renewal of your Subscription
Qualifications & exceptions
The right to cancel automatic renewal and its limits are explained in the cancellation and refund cards.
Not stated here
The Subscription Terms are not supplied, so the length of renewal periods and billing details beyond this text are unknown.
Legal Rights & Agreement Rules · Company practice
You accept the Terms by creating an account, downloading Software or using the services
The Terms are a binding agreement between Nord and you (or those you legally represent). You agree to them by creating an account, by downloading Software or accessing or using the services and websites, or by otherwise electronically agreeing. Nord states that its services are offered conditioned on acceptance and that if you do not agree you should not access or use the services or websites. Accepting therefore happens by use, not only by clicking a button.
Supporting quotations
the Terms constitute a binding legal agreement between Nord and you or those you legally represent ("you")
(i) creating a user account and/or other accounts to use the Services ("Account"); (ii) downloading Software or accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by these Terms.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY PROVISIONS CONTAINED HEREIN, PLEASE DO NOT ACCESS AND USE OUR SERVICES AND/OR WEBSITES.
Legal Rights & Agreement Rules · Restriction or exception
Product-specific terms apply on top of the General Terms and win in a conflict
Besides the General Terms, separate Service-Specific Terms apply to certain services; the text lists NordVPN, NordPass, NordLocker and NordLabs Additional Terms. By using a service you also agree to its Service-Specific Terms. If a clause in the Terms conflicts with the Service-Specific Terms, the Service-Specific Terms prevail for that service. The General Terms alone therefore do not show every rule that applies to NordVPN.
Supporting quotations
In addition to the General Terms, other terms, conditions, and limitations specific to certain Services ("Service Specific Terms") apply to your use and access to such Services:
NordVPN Additional Terms
NordPass Additional Terms
NordLocker Additional Terms
NordLabs Additional Terms
the Service-Specific Terms prevail in relation to that specific Service(s)
see Section 2 of the General Terms below
Qualifications & exceptions
Priority applies only to the specific service concerned, and only where there is a conflict or inconsistency.
Not stated here
The NordVPN, NordPass, NordLocker and NordLabs Additional Terms are not supplied, so what they change is unknown.
The text refers to "Section 2"; the saved text does not print section numbers.
Legal Rights & Agreement Rules · Context
The Terms apply to free versions of services as well as paid ones
Nord says its services are usually paid, and that it may also offer versions of some services free of charge. The Terms apply to both the paid and the free versions.
Supporting quotations
Our Services are usually provided for payment. We may also offer versions of certain Services free of charge. The Terms apply to both types of Services.
Account & Service Control · Restriction or exception
The services are for adults using them personally, not for business
The services are intended for personal, non-commercial use by individual consumers. By accessing or using the services or websites, including registering an account, you state and guarantee that you are at least 18, that you are acting as a consumer and not for a business, trade or profession, that you will follow the Terms and applicable local, state, national and international laws, and that you have the full capacity and rights to enter the Terms.
Supporting quotations
The Services are intended for personal, non-commercial use by individual consumers.
you are eighteen (18) or more years of age
you are acting as a consumer and not on behalf of, or for the purposes of, any business, trade, profession, or other commercial activity
you will use the Services/Websites in accordance with the Terms and all applicable local, state, national, and internal laws, rules, and regulations
Qualifications & exceptions
These are representations and warranties you give by accessing or using the services, including by registering an account.
Not stated here
The text does not say what happens if a user is under 18 or uses the service for business beyond the general enforcement rights described elsewhere.
Legal Rights & Agreement Rules · Company practice
Nord can change the Terms, and continued use counts as accepting the changes
Nord may amend the Terms from time to time for listed reasons: to comply with law or the orders or recommendations of authorities, to add or remove functionality, to correct errors, to clarify, to prevent abuse or harm, or "for any other valid reason". You are told you must review the Terms from time to time. Nord says it will notify you in advance, by reasonable means such as in-app notifications, website messages or email, of material changes that affect your rights or obligations. Unless stated otherwise, each update takes effect on the date listed, when the amended Terms are published, and continued use is treated as acceptance. You can end the relationship after the effective date by deleting your account and/or not accessing the websites.
Supporting quotations
we may need to update the Terms by amending them from time to time
(vii) for any other valid reason (e.g., for security reasons)
it is your obligation to review the Terms from time to time in order to stay informed of the current rules and obligations
We will notify you of any material changes to the Terms that affect your rights or obligations in advance by reasonable means (such as in-app notifications, messages on our Websites, or by email).
Unless stated otherwise, each update to the Terms comes into force on the date listed above, when the amended Terms are published.
Your continued use of the Services/Websites will be treated as acceptance of the amended Terms.
You can end your relationship with us at any time after the effective date of the updated Terms by deleting your Account and/or not accessing our Websites.
Qualifications & exceptions
Advance notice is promised only for material changes that affect your rights or obligations; other changes are not described as notified.
Updates come into force when published unless stated otherwise, which sits alongside the promise of notice in advance.
Not stated here
The text does not say how far in advance notice is given or whether you can reject a change without ending the relationship.
Charges & Financial Obligations · Company practice
At renewal you are charged the price valid then, and the price may have changed
After the initial subscription period the subscription renews automatically for a defined successive service period unless you cancelled automatic renewal before the billing date, as described in the cancellation and refund policy and the Subscription Terms. If you do not cancel in due course, your payment method is charged the price valid at the time of renewal. Separately, Nord may change prices, including renewal prices, from time to time at its reasonable discretion; a change does not affect the current subscription period and applies when you renew.
Supporting quotations
After the end of your chosen initial Subscription period, your Subscription will automatically renew for a defined successive Service period, unless you have cancelled automatic renewal before the billing date
your chosen payment method will be charged the price valid at the time of the automatic renewal of your Subscription
We may, at our reasonable discretion, change the price of our paid Services (including Subscription renewal prices) from time to time
Any changes to prices will not affect your current Subscription period and will only affect you when renewing the Subscription.
Qualifications & exceptions
The text says "a defined successive Service period" without stating how long that period is.
Not stated here
The length of the renewal period and the amount of any future price are not stated in this text.
Account & Service Control · Restriction or exception
You must create an account and keep your information accurate
To use any of the services you must set up an account by providing certain information, such as your email address and password. You are responsible for making sure everything you provide is complete, accurate, true to the facts and kept up to date.
Supporting quotations
To access and use any of our Services, you must set up an Account by providing certain information (such as your email address and password).
It is your responsibility to ensure that all the information you provide is complete, accurate, true to the facts, and kept up to date.
Qualifications & exceptions
The email address and password are given as examples ("such as"); the full list of required information is not stated.
Not stated here
What other account information may be required is not stated in this text.
Account & Service Control · Restriction or exception
Accounts may not be transferred or commercially exploited
The clause headed "No sharing of Accounts" says you may not transfer or otherwise commercially exploit your account. The sentence under the heading is narrower than the heading: it speaks of transfer and commercial exploitation, and does not itself say whether you may let family or friends use your login or how many devices you may connect.
Supporting quotations
No sharing of Accounts.
You may not transfer or otherwise commercially exploit your Account.
Qualifications & exceptions
A broader prohibition on selling or making the account available to third parties appears in the prohibited-use list.
Not stated here
Device or simultaneous-connection limits are not stated in these General Terms.
Whether non-commercial sharing of a login is prohibited is not stated in the sentence under the heading.
Security & Safeguards · Restriction or exception
You are responsible for everything done under your account and must report misuse
You are solely responsible for all usage and activity under your account, including passwords, and for keeping it confidential and preventing third parties from using it. Nord says it is not liable for losses you or others incur from unauthorized use of your account. You must immediately notify Nord of any unauthorized use.
Supporting quotations
you are solely responsible for any and all usage and activities that occur under your Account (including passwords)
You are responsible for maintaining the confidentiality of your Account, and for preventing any third party from accessing/using your Account.
We are not liable for any losses incurred by you or any other party as a result of any unauthorized use of your Account.
You agree to immediately notify us of any unauthorized use of your Account.
Not stated here
The text does not say how to notify Nord of unauthorized use beyond the contact details elsewhere in the Terms, and does not say what Nord does after being notified.
Charges & Financial Obligations · Company practice
Prices may be shown without tax, and Nord shows the tax before charging you
Service prices may first be displayed without taxes. Because of the global nature of the services, Nord says it may not be able to identify the applicable taxes in advance, so it calculates additional mandatory taxes (such as sales tax or value-added tax) only after you choose your tax residence country. In any case it says it will show the additional taxes and the total price before charging you.
Supporting quotations
The Service prices may be initially displayed to you exclusive of taxes.
we can calculate additional mandatory taxes (such as sales tax, value-added tax, or another mandatory tax under laws applicable to you) only after you choose your tax residence country
we will display the sum of the additional taxes applicable to your purchase (along with the total price of your payment) before charging you
Charges & Financial Obligations · Restriction or exception
You must pay all charges, and Nord can suspend or cancel for late payment
You agree to pay for the paid services you buy and for all other charges incurred under your account, including applicable taxes and fees. Nord may suspend or cancel the services if it does not receive full payment on time. Suspension or cancellation for non-payment could mean losing access to your account and its content.
Supporting quotations
You agree to pay us for any paid Services you purchase from us, as well as all other charges incurred under your Account
We may suspend or cancel the Services if we do not receive a full payment from you on time.
could result in you losing access to and use of your Account and its content
Qualifications & exceptions
The text says suspension "could" result in losing access to the account and its content; it does not say content is deleted.
Not stated here
No grace period or notice before suspension for non-payment is stated in this clause.
Charges & Financial Obligations · Company practice
You authorize recurring payments to Nord for subscriptions until the auto-renewal is cancelled
When you buy on a subscription basis (monthly, annually or otherwise), you agree that the services will auto-renew until you or Nord cancel the auto-renewal, that you are authorizing recurring payments, and that payments will be made to Nord using the payment method you provided at the recurring intervals you agreed. Note that the auto-renewal can be ended by either you or Nord. You choose the subscription period and payment method from the available options at purchase.
Supporting quotations
the Services will auto-renew until you or we cancel the auto-renewal
you are authorizing recurring payments
the payments will be made to Nord using your provided payment method and at the recurring intervals you have agreed to
You choose one of the offered Subscription periods and the payment method from the available options at the time of purchase.
Qualifications & exceptions
Either you or Nord can cancel the auto-renewal; the grounds on which Nord may do so are set out in the suspension and termination rules.
Charges & Financial Obligations · Restriction or exception
To buy on Nord's websites you must supply a valid payment method you are authorized to use
To purchase services directly through Nord's websites you must provide a valid payment method that the websites accept, such as a credit or debit card. By providing a payment method you state that you are authorized and have the legal right to use it and that the payment information you give is true and accurate.
Supporting quotations
you must provide a valid payment method accepted on our Websites (such as a credit or debit card)
you represent that you are authorized and have the legal right to use the provided payment method, and that any payment information you provide is true and accurate
Qualifications & exceptions
This applies to purchases made directly through Nord's websites; purchases through app stores or resellers are handled under those providers' terms (see the refund and platform sections).
Charges & Financial Obligations · Company practice
Nord can update your saved card from the card issuer, and you authorize charging the updated method
You should update changed payment details in your account promptly so renewals can continue. If you update them, the updated information becomes your preferred method for future payments. Nord also says it sometimes receives updated credit or debit card information from your card issuer or the card network and uses it to update your payment details automatically. After any update to your payment method you authorize Nord to charge the updated method.
Supporting quotations
If you update the payment details in your Account, the updated information will be regarded as your preferred method for any future payments.
Sometimes we receive updated credit or debit card information from your payment card issuer or the card network, which Nord will use to update your payment details automatically.
Following any update to your payment method, you authorize Nord to charge this updated payment method.
Qualifications & exceptions
The text says this happens "sometimes", so it is not guaranteed for every card or issuer.
Not stated here
Whether you can opt out of automatic card-detail updates from the issuer is not stated in this clause.
Charges & Financial Obligations · Company practice
Nord may retry failed payments, verify card payments and change payment providers
Nord reserves the right to retry failed payments to complete transactions, including retrying failed cards with extended expiration dates; to verify credit or debit card payments before completing a purchase to prevent payment fraud; and to change the authorized payment service providers that process payments.
Supporting quotations
retry failed payments to complete transactions, including (but not limited to) retrying failed cards with extended expiration dates
verify credit/debit card payments prior to completing your purchase for payment fraud prevention
change authorized payment service providers to facilitate payment processing
Qualifications & exceptions
The list of retry examples is "including (but not limited to)", so retries are not limited to expired cards.
Not stated here
The number and timing of retries and any notice of a retry are not stated.
Which payment service providers are used at any time can change without the Terms naming them all.
Account & Service Control · User right or choice
You can see billing history and get invoices in your account
You can view your billing history and manually generate receipts and invoices at any time in your account: log in, open "Billing", go to the "Billing history" tab and click "Get invoice". For payment questions you are pointed to the "Contact us" section.
Supporting quotations
You can view your billing history and manually generate the receipts and invoices for our Services at any time in your Account
log in to your Account, open the "Billing" section, go to the "Billing history" tab, and click "Get invoice"
Charges & Financial Obligations · Company practice
Payments are mainly processed by a company that depends on where you live
Purchases may be handled by different payment companies depending on the payment method and your jurisdiction. For residents of the United States and Mexico, payments are mainly processed by Lagosec, Inc., registered in Delaware, United States. The clause lists other companies for other regions: NordSec B.V. for European Union residents but exclusively for PayPal payments, Moonflash Limited for the United Kingdom, Cyberpost Intermediacao de Negocios S.A. for Brazil, Nord Security JP Co., Ltd for Japan, CyberQuay Pty Ltd for Australia and cyberpost Inc. for Canada. For how these payment companies process personal data, the clause points to the Privacy Policy.
Supporting quotations
Purchases may be handled by different payment companies based on the payment method and your jurisdiction.
payments for residents of the United States and Mexico are mainly processed by Lagosec, Inc.
payments for residents of the European Union are mainly processed by NordSec B.V.
payments for residents of the United Kingdom are mainly processed by Moonflash Limited
To find out more on how payment companies process your personal data, please refer to our Privacy Policy.
Qualifications & exceptions
The wording is "mainly processed", so other companies may also handle payments.
For European Union residents the listed company is named "exclusively for PayPal payments".
The list is introduced by "For example", so it may not be complete.
Not stated here
What personal data these payment companies receive or how they use it is not described here; the Privacy Policy is not supplied.
Charges & Financial Obligations · Company practice
Nord can change prices at renewal with advance notice; your remedy is cancelling renewal
Nord may change the price of paid services, including renewal prices, at its reasonable discretion to reflect changing costs such as licensing, technical provision, distribution, state-imposed fees, contributions, taxes and duties. A change does not affect your current subscription period and applies when you renew. Nord says it will notify you in advance and that you can cancel auto-renewal before the new charges, though it may not be able to give advance notice of changes to applicable taxes. Subject to applicable law, if you disagree with a proposed renewal price your sole remedy is to cancel auto-renewal before the billing date, and continuing to use the services without cancelling means you agree to the new renewal price.
Supporting quotations
We may, at our reasonable discretion, change the price of our paid Services (including Subscription renewal prices) from time to time
Any changes to prices will not affect your current Subscription period and will only affect you when renewing the Subscription.
We will notify you in advance of such changes, and you will have the opportunity to cancel the auto-renewal of your Subscription prior to incurring the new charges.
We may not be able to give you advance notice of changes to applicable taxes, however.
Subject to the applicable law, (i) if you disagree with any proposed change of the renewal price, your sole remedy is to cancel the automatic renewal of your Subscription before the billing date
your continued use of the Services without canceling the automatic renewal of your Subscription constitutes your agreement to pay the new renewal price for the Services
Qualifications & exceptions
"Sole remedy" and the deemed agreement are both "subject to the applicable law".
Advance notice of tax changes is expressly not promised.
Not stated here
How far in advance price changes are notified and by what means are not stated in this clause.
Charges & Financial Obligations · Restriction or exception
Free trials are optional and can be limited, changed or withdrawn
In some cases Nord, or others on its behalf, may offer a free trial of paid services before charging. A free trial is not guaranteed and can carry additional terms such as eligibility criteria, length and other conditions. To the extent permitted by applicable law, Nord may modify or withdraw a free trial offer for new users at any time without notice. It may limit each user to one free trial and prevent combining free trials with other promotions.
Supporting quotations
The availability of a Free Trial is not guaranteed and the Free Trial offered may be subject to additional terms accompanying the promotional offer
To the extent permitted under the applicable law, we reserve the right to modify or withdraw the Free Trial offer to new users at any time without notice.
We reserve the right to limit each user to one Free Trial for our paid Services and to prevent the combination of Free Trials with other promotions.
Not stated here
The additional promotional terms for a particular trial are not in this document.
Charges & Financial Obligations · Company practice
A free trial turns into a paid subscription unless you cancel before it ends
During a free trial you are not charged, but you may be asked to provide a payment method. At the end of the trial the services automatically convert into a paid subscription and your payment method is charged the then-applicable subscription price, unless you cancel before the trial expires. After that the subscription auto-renews until you cancel it. If you cancel the trial before it ends you lose access to the subscription-based features at the end of the trial period. If a third party provided the trial, cancellation must be completed through that third party under its terms.
Supporting quotations
If your Subscription includes a Free Trial, you will not be charged for your Free Trial; however, you may be required to provide a payment method.
at the end of the Free Trial the Services will automatically convert into a paid Subscription and your provided payment method will be charged the then-applicable Subscription price (unless you cancel the Free Trial prior to its expiration)
Thereafter, the Subscription will continue to auto-renew until you cancel it.
If you cancel the Free Trial before it ends, you will lose access to the subscription-based features of the Services at the end of the Free Trial period.
If the Free Trial was provided by a third party, the cancellation must be completed through that third party and is subject to their terms and conditions.
Not stated here
The then-applicable subscription price is not stated.
Charges & Financial Obligations · User right or choice
You can cancel auto-renewal before the billing date, but that does not by itself earn a refund
You may cancel automatic renewal for the upcoming renewal period, and to prevent the charge you must do so before the billing date. Cancelling stops only future charges for that subscription; you keep access until the end of the remaining subscription period. Cancelling auto-renewal does not automatically entitle you to a refund of fees already paid or of the remaining part of the current period, unless applicable law provides otherwise. Separate refund rights are described in the Money-Back Guarantee and pro rata refund provisions.
Supporting quotations
You have the right to cancel the automatic renewal of your Subscription for the upcoming Service renewal period.
To prevent the auto-renewal and the related charge, please cancel the auto-renewal before the billing date.
You will continue to receive access to the Services until the end of the remaining Subscription period.
it does not automatically entitle you to a refund of (i) any fees that you have already paid or (ii) any remaining period of your current Subscription, unless the applicable law provides otherwise
Qualifications & exceptions
The no-refund consequence is stated "unless the applicable law provides otherwise".
Charges & Financial Obligations · User right or choice
There is a 30-day money-back guarantee on the first purchase
If you are not satisfied you may terminate the services contract and request a refund within thirty days following your purchase; Nord calls this the Money-Back Guarantee. The guarantee applies only within thirty days of the initial purchase. Once a contract has been renewed after the initial period it cannot be refunded under the guarantee unless applicable law provides otherwise, and a separate "Pro rata refund" provision exists for certain countries. To the extent permitted by applicable law, Nord may refuse the refund if you breached the prohibited and restricted use section or the export control and sanctions section. Refunds for purchases through third-party app stores, marketplaces, retailers or resellers follow that provider's terms.
Supporting quotations
you may terminate the Services contract and request a refund within thirty (30) days following your purchase of our Services ("Money-Back Guarantee")
terminated Services contracts may be refunded on the basis of the Money Back Guarantee only within thirty (30) days following your initial purchase
Once a Services contract is renewed after the initial Service period, it cannot be refunded on the basis of the Money-Back Guarantee, unless the applicable law provides otherwise
we reserve the right not to issue the aforementioned refund in the event of a breach of section 8 ("Prohibited and restricted use") and/or section 16.11 ("Export control and sanctions")
A Subscription for a period longer than one (1) month that has been renewed and purchased from Germany, Netherlands, or the United Kingdom
are handled in accordance with that provider's terms of service
The Services and Software provided by Nord may be subject to export control and economic sanctions laws and regulations
Qualifications & exceptions
Nord's right to withhold the refund for breaches applies only "to the extent permitted under the applicable law".
Purchases made through third-party app stores, marketplaces, retailers or resellers follow that provider's refund rules rather than this guarantee.
The renewed-subscription refund route in the pro rata provision is stated for purchases from Germany, the Netherlands or the United Kingdom.
Not stated here
The saved text does not print section numbers; "section 8" and "section 16.11" are matched to the quoted section titles.
The text does not say whether a US purchaser has any pro rata right after renewal.
Charges & Financial Obligations · User right or choice
Renewed subscriptions bought in Germany, the Netherlands or the UK get a full or pro rata refund
A subscription longer than one month that has been renewed and purchased from Germany, the Netherlands or the United Kingdom is eligible for either a full refund, if the request is made within thirty days of being charged for the automatic renewal, or a pro rata refund for the period left in the renewed subscription (starting the month after you ask) once those thirty days have passed. If you believe the laws of your country of residence also grant you a pro rata refund right, you are told to contact Nord. The clause names only these three countries and does not say what applies to purchases from elsewhere, including the United States.
Supporting quotations
A Subscription for a period longer than one (1) month that has been renewed and purchased from Germany, Netherlands, or the United Kingdom, is eligible for either
a full refund, if the refund request is made within thirty (30) days of being charged for automatic renewal
a pro rata (partial) refund for the period left in your renewed Subscription (beginning the month after you request the refund), if the aforementioned thirty (30) days term has passed
If you believe that the laws of your country of residence also grant you a right to a pro rata refund, please contact us
within thirty (30) days following your initial purchase
Qualifications & exceptions
The right is stated only for subscriptions longer than one month that have been renewed and were purchased from Germany, the Netherlands or the United Kingdom.
Not stated here
The text does not say whether purchasers from the United States or other countries have a comparable right beyond what applicable law gives them.
Cross-references
narrows (model-proposed): After the guarantee, cancelling auto-renewal gives no refund of the remaining period — exception_to: For renewed subscriptions bought in Germany, the Netherlands or the United Kingdom the pro rata refund route applies; the general rule is that cancelling auto-renewal after the guarantee period earns no refund of the remaining duration.
Charges & Financial Obligations · Procedure
Refunds go back to the original payment method, with special rules for crypto and gift cards
A refund request is to be processed without unreasonable delay and paid to the same payment method used for the purchase unless the parties agree otherwise, unless applicable law or the payment service providers Nord relies on prohibit it. Cryptocurrency payments are refunded in the same cryptocurrency (or another if the original becomes unavailable or impractical), in an amount calculated from the USD price paid at the time of purchase. Payments made with prepaid or gift cards are not refunded if the card provider does not support refunds. Once a refund is issued the services contract ends and you lose access to the services you were refunded for.
Supporting quotations
the refund will be paid using the same payment method as the one used for the purchase (unless mutually agreed otherwise)
unless the applicable law or the relevant payment service providers we rely on prohibits such processing
the refund will be made in the same cryptocurrency (or in another cryptocurrency if the one used for the purchase becomes unavailable or impractical to use)
The amount to be refunded in cryptocurrency will be calculated based on the equivalent of the price paid in USD at the time of purchase.
Payments made using prepaid cards or gift cards will not be refunded if such refunds are not supported by the provider of the card.
Once the refund has been issued to you, your Services contract will be terminated and you will lose access to the Services for which you were refunded.
Qualifications & exceptions
Refunds are paid to the original method "unless mutually agreed otherwise" and subject to law and provider restrictions.
Charges & Financial Obligations · Restriction or exception
After the guarantee, cancelling auto-renewal gives no refund of the remaining period
You are eligible for a refund under the Money-Back Guarantee as set out in the guarantee provision. If you get a refund for a particular service and buy it again later, the guarantee does not apply to any later termination of that contract. If you cancel auto-renewal after the guarantee period has ended, you will not be refunded the remaining duration: the text's example is an annual subscription cancelled after two months, which gets no refund for the remaining ten months but is not renewed when it ends. These limits sit alongside two exceptions described elsewhere: the pro rata refund for certain countries, and a pro rata refund where Nord permanently discontinues a service you bought directly.
Supporting quotations
You are eligible to get a refund for our Services under the Money-Back Guarantee according to section 6.2 of these General Terms.
If you get a refund for a particular Service and purchase it again later, the Money-Back Guarantee will not apply to any subsequent Service contract termination.
you will not be refunded the remaining duration of your Subscription
within thirty (30) days following your purchase of our Services
Nord will refund you such prepaid fees pro rata based on the remaining Subscription period after the discontinuation
Qualifications & exceptions
The pro rata refund on permanent discontinuation applies only if Nord permanently discontinues a service you purchased directly from Nord, and is subject to exclusions described in that section.
Not stated here
"section 6.2" is a number in the text; the saved text does not print section numbers.
Charges & Financial Obligations · Company practice
Refund decisions are automated, and you can ask support to review a decision you think is wrong
Nord says its refund process is automated for efficiency and timely response. If you believe the automated refunds system made an incorrect decision and that you have the right to a refund under applicable law, you can contact Nord and customer support will review your case.
Supporting quotations
our refund process is automated to ensure efficiency and timely response to user requests
If, however, you believe that the decision made by our automated refunds system is incorrect and that you have the right to get a refund in accordance with the applicable law, please contact us using the details provided in the "Contact us" section and our customer support will review your case.
Qualifications & exceptions
The review route is framed around a belief that applicable law gives you a refund right.
Not stated here
The criteria the automated system applies are not described, and no time limit for the support review is stated.
Charges & Financial Obligations · Restriction or exception
Purchases made through the Apple App Store follow Apple's refund and cancellation process
Subscriptions bought through the Apple App Store are subject to Apple's refund policies, and Nord says it cannot grant a refund when the purchase was made through the App Store. You are pointed to Apple's in-app purchase refund policy and Apple customer support. To cancel auto-renewal of an auto-renewing subscription bought through the App Store you must do so in your Apple App Store account.
Supporting quotations
Subscriptions purchased via the Apple App Store are subject to Apple App Store refund policies.
we cannot grant a refund if you made the purchase through the Apple App Store
you will need to do so in your Apple App Store account directly
Qualifications & exceptions
This is an exception to the Money-Back Guarantee and Nord's own cancellation steps for App Store purchases.
Cross-references
narrows (model-proposed): There is a 30-day money-back guarantee on the first purchase — exception_to: Purchases through the Apple App Store follow Apple's refund policies and Nord says it cannot grant a refund, so the Money-Back Guarantee does not operate for them.
Charges & Financial Obligations · Restriction or exception
Purchases through other app stores or resellers follow that provider's refund terms
Refunds for purchases made through third-party app stores, marketplaces, retailers and resellers are handled under that provider's terms of service. The text gives Amazon Marketplace, Amazon Appstore, Google Play, BestBuy and StackSocial as examples. Cancelling auto-renewal for such subscriptions may also be governed by the provider's terms.
Supporting quotations
Refunds for purchases made via third-party app stores, marketplaces, retailers, and resellers (such as Amazon Marketplace, Amazon Appstore, Google Play, BestBuy, StackSocial) are handled in accordance with that provider's terms of service.
The cancellation of auto-renewal for such Subscriptions may also be governed by the applicable provider's terms.
Qualifications & exceptions
The examples are introduced by "such as", so the list is not exhaustive.
Not stated here
Those providers' terms are not supplied.
Cross-references
narrows (model-proposed): There is a 30-day money-back guarantee on the first purchase — exception_to: Refunds for purchases through third-party app stores, marketplaces, retailers and resellers are handled under that provider's terms rather than the Money-Back Guarantee.
Account & Service Control · Procedure
To stop auto-renewal of a subscription bought on Nord's websites, use the Billing section
If you bought an auto-renewing subscription on Nord's websites you can stop it from renewing at any time from your Nord account: log in, open "Billing", choose "Cancel Auto-renewal" and confirm by clicking "Cancel Auto-renewal" again.
Supporting quotations
If you have purchased an automatically renewing Subscription on our Websites and would like to stop it from automatically renewing, you can do so at any time from your Nord Account
log in to your Account, open the "Billing" section, choose "Cancel Auto-renewal", and confirm the cancellation by clicking "Cancel Auto-renewal"
Content & IP Rights · Context
You may need to install Nord's Software on a supported device
To access and use the services you may be required to download and install Nord's Software on a supported device. The Software means apps for mobile, desktop, smart TV or other supported devices, other related software including updates, and accompanying documentation that Nord provides for your use of the services. The terms that apply to the Software follow in this section.
Supporting quotations
To access and use our Services, you may be required to download and install our Software on a supported device.
"Software" means any applications for mobile, desktop, smart TV, or other supported devices
Security & Safeguards · Restriction or exception
You must install Software updates, and older systems may not be supported
Nord may provide updates, new releases, patches, bug fixes or enhancements to the Software. You are responsible for installing them in a timely manner, and continued access to the services may require the most recent version. Nord does not guarantee ongoing support or availability of earlier versions and is not responsible for performance issues, security vulnerabilities or lack of support that result from your failure to install available updates. The version of the services available at renewal may differ from the one available when you first bought. Nord provides updates for operating system versions released within the past two years; devices on older versions may not receive updates or full compatibility.
Supporting quotations
You are responsible for installing such Updates in a timely manner.
continued access to the Services may require that the most recent available version of the Software be installed
Nord is not responsible for any performance issues, security vulnerabilities, or lack of support resulting from your failure to install available Updates.
the version of the Services and Software available on your Subscription renewal date may be different from the version that was available when you first purchased the Services
We provide Updates for operating system versions released within the past two (2) years; supported devices using older operating system versions may not receive Updates or full compatibility.
Content & IP Rights · Permission or license
You get a limited, revocable, personal licence to use the Software
Nord grants you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term licence to download, install and use a copy of the Software on a compatible device that you own or control. It is for personal, non-commercial use and stays valid only while you continue to comply with the Terms. Any commercial use of the Software is prohibited without Nord's prior written consent. No other right or licence, express or implied, is granted with respect to the services or the Software.
Supporting quotations
we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license ("License") to download, install and use a copy of the Software on a compatible device that you own or control
This License is granted solely for personal, non-commercial use and its validity is based on your continued compliance with the Terms.
Any commercial use of the Software is strictly prohibited without our prior written consent.
No other right or license, express or implied, of any kind is granted to you under the Terms with respect to the Services and/or Software.
any other related software (including any Updates as defined below), and any documentation that accompanies
Qualifications & exceptions
The licence is "subject to these Terms" and its validity depends on continued compliance.
Not stated here
The length of the fixed term is not defined in this clause.
Content & IP Rights · Restriction or exception
Software from the Apple App Store is licensed for Apple-branded devices you own or control
For Software downloaded from the Apple App Store, the licence is limited to use on Apple-branded devices that you own or control, or as otherwise permitted by the usage rules in the Apple Media Services Terms and Conditions.
Supporting quotations
with respect to the Software that is downloaded from Apple, Inc. ("Apple") App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control, or as otherwise permitted by the usage rules set forth in the Apple Media Services Terms and Conditions
Not stated here
The Apple Media Services Terms and Conditions are not supplied.
Content & IP Rights · Company practice
Nord keeps all ownership; you are licensed, not sold, the Software
The Software, including updates, is owned by Nord and its licensors, who keep all rights, title and interest in the Software, its underlying technology, documentation and any derivative works, modifications or improvements. "Intellectual Property Rights" is defined broadly to include registered and unregistered rights such as patents, trademarks, copyrights, trade secrets, know-how, methodology, algorithms and inventions. The Software is licensed and not sold: the Terms give you only a right of limited use and do not convey title to the Software or any copy of it.
Supporting quotations
The Software (including any Updates) is owned by, and shall remain the sole property of, Nord and its licensors (as applicable).
Nord and its licensors (as applicable) retain all rights and title to, as well as all interest in, all intellectual property rights
The Software is licensed and not sold to you.
The Terms do not convey a title to or ownership of the Software (or any copy thereof) to you, but only a right of limited use in accordance with these Terms.
Content & IP Rights · Restriction or exception
Nord reserves all rights and bars you from using confusingly similar trademarks
All rights are reserved unless expressly stated otherwise. Nord, Nord Security, NordSec, NordVPN, NordPass, NordLocker and NordLabs are protected trademarks owned by Nord companies. You may not register, adopt or otherwise use trademarks, trade names, symbols or signs that are identical or confusingly similar to Nord-owned trademarks.
Supporting quotations
All rights are reserved unless otherwise explicitly expressed.
Nord, Nord Security, NordSec, NordVPN, NordPass, NordLocker, and NordLabs are protected trademarks owned by Nord companies.
You are forbidden from registering, adopting, or using (in any other way) trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Nord.
Content & IP Rights · Permission or license
Anything you send as feedback can be used by Nord worldwide, forever, without payment
"Feedback" means any recommendation, idea, proposal, suggestion, review or other input related to Nord's services, Software or websites. You grant Nord and/or its affiliated companies a perpetual, irrevocable, worldwide licence to use your feedback without reimbursement or compensation, without any obligation to report that use, and without any other restriction. You also waive, or agree not to enforce, all existing and future rights in the feedback, including moral and equivalent rights.
Supporting quotations
"Feedback" shall refer to any recommendation, idea, proposal, suggestion, review, or other input related to our Services, Software, or Websites.
You hereby grant Nord and/or its affiliated companies a perpetual, irrevocable, worldwide license to use the Feedback you communicate to us without reimbursement or compensation, without any obligation to report such use, and without any other restriction.
You waive (or agree not to enforce) any and all rights that exist now or may exist in the future (including moral and equivalent rights) in relation to Feedback.
Qualifications & exceptions
"Review" is included in the definition of Feedback; the text does not limit the definition to private suggestions.
Not stated here
The text does not say whether the licence is exclusive or can be sub-licensed.
Account & Service Control · Permission or license
Nord can suspend or end accounts or services at its sole discretion for violations
Your access to the services and websites is subject to the Terms and all applicable laws. Nord reserves the right, at any time and in its sole discretion, to suspend and/or terminate the accounts and/or services of users who violate applicable laws or the Terms, whether the violation is repeated or a single instance, with or without notice. The clause refers readers to the "Suspension and termination" section for more information.
Supporting quotations
Your access to and use of the Services and Websites is subject to the Terms and all applicable laws, rules, and regulations.
We reserve the right to, at any time and in our sole discretion to suspend and/or terminate the Accounts and/or Services (with or without notice) of any users who violate any applicable laws or the Terms, whether it is a repeated violation or a single instance.
For more information, please read the "Suspension and termination" section.
Qualifications & exceptions
The clause itself points to the separate Suspension and termination section for further rules; see the cards for that section.
Legal Rights & Agreement Rules · Restriction or exception
You agree not to do, or encourage or enable others to do, the listed prohibited acts
The prohibited-use list that follows is introduced by a promise that you yourself shall not do the listed things, and shall not encourage or enable others to. The first listed item bars using, assisting, encouraging or enabling others to use the services or websites for unlawful, illicit, criminal or fraudulent activities. The full list is set out in the next section.
Supporting quotations
You agree that you yourself shall not, nor encourage or enable others to:
use, assist, encourage, or enable others to use the Services/Websites for any unlawful, illicit, illegal, criminal, or fraudulent activities
Qualifications & exceptions
This is a lead-in; the substantive prohibitions are in the list items that follow.
Content & IP Rights · Restriction or exception
No copying, modifying, reverse engineering or removing ownership notices
You may not take any action to jeopardize, limit or interfere with Nord's ownership and rights in the services. Except where expressly permitted by applicable law and the Terms, you receive no right to, and may not enable others to: reproduce, modify, create derivative works from, distribute or publicly display or perform the services, Software or websites; reverse engineer, decompile, disassemble or decrypt them or try to derive code, trade secrets or other confidential information; translate, adapt or alter them; transfer, lease, sublicense or rent them or your licence rights; use them in any manner not expressly permitted by the Terms; or remove or modify proprietary-rights markings or notices.
Supporting quotations
You shall also not take any action (in any manner) to jeopardize, limit, or interfere with our ownership and rights with respect to the Services.
Except for where it is expressly permitted by the applicable law and the Terms
reverse engineer, decompile, disassemble, decrypt the Services, Software, or Websites, or make any attempt to derive the code, trade secrets, or other confidential information from the Services, Software, or Websites
transfer, distribute, lease, sublicense, or rent the Services, Software, or Websites, and/or your rights granted under the License to any third party
remove or modify markings or any notice of proprietary rights of the Services, Software, or Websites
Nord and its licensors (as applicable) retain all rights and title to, as well as all interest in, all intellectual property rights
Qualifications & exceptions
The restrictions apply "except for where it is expressly permitted by the applicable law and the Terms", so law-based exceptions to the reverse-engineering and copying bans are preserved.
Security & Safeguards · Company practice
Nord uses tools to detect scraping and abuse and may suspend an account on irregular patterns
Nord says it uses tools to identify prohibited activities such as web scraping and to minimize abuse of the services. These tools look for irregular or prohibited usage patterns when new sessions are initiated. Discovering such patterns may lead to suspension of your account or any other limitation Nord considers necessary to secure its infrastructure.
Supporting quotations
We use tools to identify prohibited activities such as web scraping and to minimize abuse of our Services.
These tools are looking for irregular or prohibited usage patterns when new sessions are initiated.
Discovery of such patterns may result in the suspension of your Account or any other limitation we deem necessary to secure our infrastructure.
Qualifications & exceptions
The consequence is stated as "may result in", and Nord decides what limitation it "deem[s] necessary".
Not stated here
This document does not say what data the tools examine, how long it is kept, or how a user can contest a suspension; the Privacy Policy is not supplied.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for following the laws where you are and where your traffic goes
You must stay informed about the laws of the places that concern you and your use of the services. You acknowledge that you use the services in the country where you are located at the time, on your own initiative, and that you are solely responsible for complying with local laws and with the laws of any country with which or through which you communicate, transmit or receive data, to the extent those laws apply to you.
Supporting quotations
It is your responsibility to remain informed and understand the laws and regulations of the jurisdiction or venue that concerns you, your actions, and your use of the Services.
you access and use the Services in the country in which you are located at the time of such access, that you use the Services on your own initiative
you are solely responsible for complying with the local laws and regulations, as well as the laws and regulations of any country with which or through which you communicate, transmit, or receive data (to the extent that such laws are applicable in your case)
Qualifications & exceptions
Responsibility for laws of other countries is limited to "the extent that such laws are applicable in your case".
Account & Service Control · Procedure
You are encouraged to report violations, and Nord may act at its sole discretion
Nord encourages you to promptly notify it of violations of the Terms by Nord users or third parties, using the details in the "Contact us" section. In case of such violations Nord may take appropriate action at its sole discretion.
Supporting quotations
We encourage you to promptly notify us about any violation of the Terms by Nord users or third parties
we may take appropriate action at our sole discretion
Not stated here
The text does not say whether Nord responds to a report or what action it takes.
Legal Rights & Agreement Rules · Restriction or exception
Nord does not promise error-free service and can change or end it at any time
You are told that complex software is never wholly free from defects, errors and bugs, and Nord gives no warranty that the services will be free from them, which may cause downtime, data loss, corrupt data, service delay, mistakes or out-of-date information. Notwithstanding any other provision of the Terms, Nord reserves the right to modify, suspend or terminate access to the services or any functionality at any time, and to the fullest extent permitted by applicable law is not liable for making those changes. Nord also disclaims liability for damages caused by downtime from human, digital, mechanical, telecommunication, software and other failures, to the fullest extent permitted by law.
Supporting quotations
We give no warranty or representation that the Services will be wholly free from defects, errors, and bugs, which may cause downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other.
Notwithstanding any other provision of the Terms, we reserve the right to modify, suspend, or terminate access to the Services (or any functionality comprising a part of the Services) at any time.
In no event (to the fullest extent permitted under the applicable law) shall we be held liable for making these changes.
(to the fullest extent permitted by applicable law) disclaim liability for any damages incurred by you due to such downtime
Qualifications & exceptions
The liability exclusions are "to the fullest extent permitted under the applicable law".
Not stated here
The text does not say how much notice, if any, is given before functionality is modified or removed under this clause.
Cross-references
contrast (model-proposed): Nord can change the services at will, but refunds prepaid fees if it permanently discontinues one — contrast: One clause lets Nord modify, suspend or terminate the services at any time and disclaims liability for the changes; another says that if Nord permanently discontinues a service bought directly from it, prepaid fees are refunded pro rata (with exceptions). Both sit in the Terms: the right to end the service is broad, while the refund applies to permanent discontinuation of a directly purchased service.
Legal Rights & Agreement Rules · Restriction or exception
You use the services at your own risk, and Nord disclaims responsibility for other users' actions
You acknowledge inherent risks in relying on, using, transmitting or retrieving data or content over the internet and that you use the services and websites at your own risk. Nord disclaims all responsibility and liability for the actions of its users and visitors when they access or use the services or websites.
Supporting quotations
there are inherent risks in relying upon, using, transmitting, or retrieving any data and/or content via the internet
you are using the Services and/or Websites at your own risk
Nord disclaims all responsibility and liability for the actions of its users and/or visitors when they access or use the Services and/or Websites
Legal Rights & Agreement Rules · Restriction or exception
The services are provided "as is": Nord disclaims all warranties and you assume the risk
The services and websites are provided on an "as is" and "as available" basis. Nord makes no representation or warranty about completeness, accuracy, suitability, functionality, availability or operation, and says it does not control your use or warrant the results. You assume all risks and responsibility for your use and for any loss of or errors in data or information. To the full extent permitted by law, Nord disclaims all express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and does not warrant that your use will not infringe third-party rights, that the services will be available, or that operation will be error-free or uninterrupted. Some jurisdictions may not allow some exclusions, so they may not apply to you, and you may have other rights that vary by jurisdiction.
Supporting quotations
THE SERVICES AND WEBSITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE SERVICES/WEBSITES AND FOR ANY LOSS OF OR ERRORS IN ANY DATA OR INFORMATION.
TO THE FULL EXTENT PERMITTED BY THE APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
NOR THAT THE OPERATION OF THE SERVICES/WEBSITES WILL BE ERROR-FREE OR UNINTERRUPTED
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
Qualifications & exceptions
The disclaimer applies "to the full extent permitted by the applicable law" and may not apply in jurisdictions that do not allow some exclusions.
Legal Rights & Agreement Rules · Restriction or exception
Nord excludes nearly all damages and caps total liability at what you paid in 12 months
To the fullest extent permitted by applicable law, neither Nord nor its parents, subsidiaries, affiliates, employees, officers or directors are liable for any direct, indirect, punitive, incidental, special, consequential or other damages, including loss of data or information, loss of business and lost profits, arising from or related to the Terms or the use or inability to use the services, whether in contract, tort, strict liability or otherwise, even if advised of the possibility. Nord's total aggregate liability relating to the Terms may not exceed what you paid to Nord during the twelve months immediately before the event giving rise to the liability, and does not include attorney fees or court costs, irrespective of laws that may prescribe otherwise. Some jurisdictions restrict limits on liability, in which case Nord's liability is limited to the fullest extent applicable law permits.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW, NEITHER NORD, NOR ANY OF ITS PARENTS, SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS OR DIRECTORS, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES
LOSS OF DATA OR INFORMATION OF ANY KIND, LOSS OF BUSINESS, LOST PROFITS
THE TOTAL AGGREGATE LIABILITY OF NORD ARISING OUT OF (OR RELATING TO) THE TERMS SHALL NOT EXCEED WHAT YOU PAID TO NORD DURING TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY
AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS IRRESPECTIVE OF ANY LAWS OR STATUTES THAT MAY PRESCRIBE OTHERWISE
Some jurisdictions restrict or do not allow the limitation of liability in contracts
the liability of Nord shall be limited to the fullest extent permitted by the applicable law
Qualifications & exceptions
The exclusion and cap apply "to the fullest extent permitted by the applicable law".
Where a jurisdiction restricts or forbids limits on liability, certain provisions of the section may not apply to you.
Not stated here
The text does not say how the cap applies if you paid nothing (for example a free version), only that it refers to what you paid in the prior twelve months.
Legal Rights & Agreement Rules · Restriction or exception
You acknowledge that the fees reflect the allocation of risk in the liability limits
You acknowledge that the fees you pay reflect the allocation of risk set out in the Terms, and that Nord would not have entered into the agreement with you without the limitations on its liability in this section.
Supporting quotations
YOU ACKNOWLEDGE THAT THE AMOUNT OF FEES PAYABLE BY YOU TO NORD HEREUNDER REFLECT THE ALLOCATION OF RISK SET FORTH IN THE TERMS
NORD WOULD NOT HAVE ENTERED INTO THE AGREEMENT WITH YOU WITHOUT THE LIMITATIONS ON ITS LIABILITY CONTAINED IN THIS SECTION
Legal Rights & Agreement Rules · Restriction or exception
Where local law bars a liability limit, that limit may not apply to you
Some jurisdictions restrict or do not allow limits on liability in contracts, for example for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct or gross negligence. As a result, some provisions of the liability section may not apply to you. Where such a restriction applies, Nord's liability is limited to the fullest extent permitted by applicable law.
Supporting quotations
Some jurisdictions restrict or do not allow the limitation of liability in contracts (e.g., prohibiting the limitation of liability for death or personal injury caused by the other party's negligence, fraud, or fraudulent misrepresentation, willful misconduct, or gross negligence).
certain provisions of this section may not apply to you
In cases where such restrictions on the limitation of liability apply, the liability of Nord shall be limited to the fullest extent permitted by the applicable law.
Qualifications & exceptions
The examples are introduced by "e.g.", so they are not an exhaustive list of what local law may protect.
Not stated here
The text does not say which jurisdictions or which US state laws may restrict the limits.
Nord says the internet is not secure and disclaims liability for cyber attacks and breaches
Nord says it has implemented security measures aimed at securing the services and websites, but you acknowledge that the internet is not a secure network and that system reliability can be impaired despite those measures. To the fullest extent permitted by applicable law, Nord is not liable for unpredictable events such as cyber attacks, security breaches regarding the transmission of data, or performance guarantees about the volume and speed of data transmissions. Users are responsible for taking all appropriate measures to protect their own data, software, equipment and systems, particularly from viruses.
Supporting quotations
Nord has implemented security measures aimed at securing the Services/Websites.
you acknowledge that the internet is not a secure network and that it is possible to impair system reliability despite the security measures implemented by Nord
Nord shall not be held liable for unpredictable events such as cyber attacks, security breaches regarding the transmission of data, or for performance guarantees regarding the volume and speed of data transmissions
Users are responsible for taking all appropriate measures to protect their own data, software, equipment, and systems
Qualifications & exceptions
The exclusion of liability applies "to the fullest extent permitted by applicable law".
Not stated here
The specific security measures are not described in this document.
Legal Rights & Agreement Rules · Restriction or exception
You must defend and compensate Nord and others for losses from your breach, use or credentials
You agree, at your own expense, to indemnify, defend and hold harmless Nord, its parents, subsidiaries and affiliates and their officers, directors, employees, agents, distributors and licensees against judgments, losses, damages, liabilities, costs, claims, demands, suits and expenses, including reasonable attorneys' fees and expert witness fees, arising from or related to: your breach of the Terms; your or any other user of your account's use of the services or websites; your violation of third-party rights including intellectual property or privacy; your violation of applicable laws; your negligence or willful misconduct; or any other party's access to and use of the services with your access credentials. Nord is not responsible for delay or disruption to your use of the services caused by circumstances falling under this section.
Supporting quotations
You agree to, at your own expense, indemnify, defend, and hold harmless Nord, its parents, subsidiaries, and affiliates, and their officers, directors, employees, agents, distributors, and licensees
(ii) your (or any other users of your Account) use of the Services/Websites
(vi) any other party's access to and use of the Services with your access credentials
Nord shall not be responsible for any delay or disruption to your use of the Services (including any resulting damages) caused by circumstances falling under this section.
Qualifications & exceptions
The indemnity reaches use by "any other users of your Account" and access by "any other party" using your credentials.
This clause does not itself state a limit "to the extent permitted by applicable law".
Not stated here
The text does not say whether the indemnity is capped.
Account & Service Control · Permission or license
Nord may suspend or end your account for failed payment, rule breaches or legal requirements
Nord may suspend (while clarifying or investigating your actions) or terminate your account and/or access to the services if: it cannot charge you for an auto-renewed subscription; it has justified reason to believe you breached the "Prohibited and restricted use" section; it has justified reason to believe you breached applicable laws; or it is required to by law or a competent authority, for example where providing the services becomes unlawful in your country of residence or a final court judgment is issued in relation to your use. Earlier clauses also reserve a broader right to modify, suspend or terminate access at any time.
Supporting quotations
We may suspend (while clarifying or investigating your actions) or terminate your Account and/or your access to the Services if (i) we cannot charge you for an auto-renewed Subscription
(ii) we have justified reason to believe that you have breached "Prohibited and restricted use" section
(iii) we have justified reason to believe that you have breached any applicable laws
(iv) we are required to do so by the law or a competent authority (e.g., where the provision of the Services becomes unlawful in your country of residence or a final court judgment is issued in relation to your use of our Services, Software, or Websites)
we reserve the right to modify, suspend, or terminate access to the Services (or any functionality comprising a part of the Services) at any time
Qualifications & exceptions
Suspension is described as temporary "while clarifying or investigating", while termination ends the account or access.
The warranty-disclaimer section separately reserves the right to modify, suspend or terminate access to the services at any time.
Account & Service Control · Company commitment
Where warranted, Nord gives you a chance to fix the issue before suspension or termination
If the situation warrants, Nord says it will give you a reasonable opportunity to fix the issue before suspending or terminating your account or access. If your account has been suspended you must contact Nord for further information. Nord may, but has no obligation to, suspend your account for a reasonable period before terminating it permanently.
Supporting quotations
If the situation warrants, we will give you a reasonable opportunity to fix the issue before suspending or terminating your Account and/or your access to the Services.
if your Account has been suspended, you must contact us for further information
We may (but have no obligation to) suspend your Account for a reasonable period of time before we terminate it permanently.
Qualifications & exceptions
The opportunity to fix applies only "if the situation warrants"; Nord decides when that is.
Not stated here
The text does not say how long a reasonable opportunity or period lasts.
Nord usually gives notice first, but not when you endanger others, cannot be reached or the law requires
Nord says it will usually send prior notice before suspending or terminating your account or access. It says it will be unable to give notice before terminating access in limited circumstances: if you are in material breach of the "Prohibited and restricted use" section or applicable laws in a way that immediately and seriously endangers Nord or a third party or disrupts the services; if Nord cannot send notice because you have not provided or properly updated your contact details; or if it cannot notify you because of legal requirements or orders of competent authorities.
Supporting quotations
Usually, we will send you a prior notice before suspending or terminating your Account and/or your access to the Services.
(i) if you are in material breach of "Prohibited and restricted use" section or any applicable laws in such a way as to immediately and seriously endanger us and/or any other third party, or to cause disruption to our Services
(ii) if we are unable to send you notice because you have not provided (or properly updated) your contact details
(iii) if we are unable to notify you due to the requirements of law and/or orders of the competent authorities
Qualifications & exceptions
The notice promise is "usually", not always, and the three exceptions are stated as limited circumstances for terminating access.
Account & Service Control · Restriction or exception
A suspension or termination applies to you personally, not just to one account
Any suspension or termination of your account and/or access applies to you personally. You may not access the services through any other account that you own or create, or through accounts owned or created by others.
Supporting quotations
Any suspension or termination of your Account and/or your access to the Services by Nord applies to you personally.
You may not access our Services through any other Account that you own or create, or through Accounts owned or created by others.
You can end your services contract at any time; refunds follow the refund policy
As set out in the automatic renewal cancellation and refund policy, you may terminate your services contract at any time and, if applicable, request a refund. Refund eligibility is limited: the Money-Back Guarantee covers the first thirty days, and cancelling auto-renewal later does not refund the remaining period. For information on deleting your account, the text points to the Privacy Policy.
Supporting quotations
you may terminate your Services contract at any time and, if applicable, request a refund
For information on deleting your Account, please refer to our Privacy Policy.
within thirty (30) days following your purchase of our Services
you will not be refunded the remaining duration of your Subscription
Qualifications & exceptions
A refund is available only "if applicable" under the refund rules.
Not stated here
How account deletion works is in the Privacy Policy, which is not supplied.
Account & Service Control · Restriction or exception
After suspension or termination you lose access, your licence ends and you must delete the Software
On suspension or termination of your account or services under the Terms, you lose access to the services and must stop using the Software. When your subscription expires or on any termination under the Terms, the licence granted in the "License terms; intellectual property" section, and any other licences, end immediately without further notice. You must then stop using the Software and services and delete, destroy or return all copies of the Software in your possession or control.
Supporting quotations
Upon suspension or termination of your Account and/or Services under the Terms, you will lose access to the Services and you shall cease all use of the Software.
Upon the expiration of your Subscription or any termination under the Terms, the License granted in "License terms; intellectual property" section and any other licenses (if any) will immediately terminate without further notice from us.
delete, destroy, or return all copies of the Software in your possession or control
Not stated here
The text does not say what happens to account data or content on termination; account deletion is referred to the Privacy Policy.
Legal Rights & Agreement Rules · Context
Sections 7 to 15 and any sections that must continue survive termination or expiration
Sections 7 to 15 of the General Terms survive termination or expiration of the Terms for any reason, along with any other sections that, explicitly or by their nature, must remain in effect. The saved text does not print section numbers, so which sections are 7 to 15 is not stated; counting the section headings in order suggests the licence and intellectual property section through governing law and dispute resolution.
Supporting quotations
Sections 7 to 15 of these General Terms will survive the termination or expiration of the Terms for any reason
as well as any other sections of the Terms that, either explicitly or by their nature, must remain in effect even after the termination or expiration of the Terms
Qualifications & exceptions
The mapping of numbers 7 to 15 to sections is a count of headings, an inference; the numbers are not printed in the saved text.
Not stated here
Which exact sections "by their nature" survive is not specified.
Legal Rights & Agreement Rules · Restriction or exception
For Apple App Store and iOS use, Apple is not your contract party and can enforce the Terms against you
This section applies to Software acquired from the Apple App Store or used on an iOS device. The Terms are between you and Nord, not Apple, and Apple is not responsible for the services or their content or for providing support. If the services fail to conform to an applicable warranty you may notify Apple, which will refund the purchase price, and Apple has no other warranty obligation to the maximum extent permitted by law. Apple is not responsible for addressing claims relating to the service or your possession and use of it, including product liability, legal or regulatory non-conformity and consumer protection claims, or for defending third-party intellectual property infringement claims. You agree to comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of the Terms and, once you accept them, have the right to enforce them against you.
Supporting quotations
This Section applies to any Software that you acquire from the Apple App Store or use on an iOS device.
These Terms are concluded between you and Nord, not with Apple, and Apple is not responsible for the Services and the content thereof.
To the extent that the Services fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you
Apple, and Apple's subsidiaries, are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms.
Qualifications & exceptions
The Apple warranty refund applies only to the extent the services fail to conform to an applicable warranty.
Legal Rights & Agreement Rules · Restriction or exception
Software from other app stores is also subject to those stores' terms; Nord remains the licensor
If you download the Software from another store, platform or marketplace, such as Google Play, Amazon Appstore, Microsoft Store, Samsung Galaxy Store or HUAWEI AppGallery, you acknowledge that you have read, understood and agree to that store's customer terms of use. Nord is the licensor of the Software and the provider of the services, and the store or marketplace operator is not a party to the Terms.
Supporting quotations
If our Software is downloaded from any other store, platform, or marketplace
you acknowledge that you have read, understood, and agree to the customer terms of use of such stores, platforms, and marketplaces
Nord is the licensor of the Software and the provider of the Services, and any third party (e.g., the operator of the store, platform, or marketplace) is not party to the Terms.
Not stated here
The stores' own terms are not supplied.
Charges & Financial Obligations · Context
You can buy a Nord subscription bundled with another Nord service or third-party services
You may purchase a subscription for a Nord service bundled with the subscription for another Nord service and/or with a subscription for third-party services. Separately, Nord services may be offered as a bundle by third parties, in which case you are asked to review the terms and policies of the third party offering the bundle.
Supporting quotations
You may purchase a Subscription of a Nord Service bundled with the Subscription of another Nord Service and/or a subscription of Third-Party Services
Please review the terms of use and other policies of the third party offering the bundled subscription carefully and make sure you understand them before you buy from them.
Qualifications & exceptions
A bundle bought from a third party is covered by that third party's terms, not only by Nord's Terms.
Charges & Financial Obligations · Restriction or exception
Third-party services bought through Nord are billed by Nord, but the Terms prevail on payment and refunds
Nord may offer third-party products or services, on their own or as part of a bundle, for a fee or free. For these, your billing relationship is directly with Nord, and Nord bills any fees to your payment method. Third-party services are governed by the Terms and also by the third parties' terms of use, which you accept by acquiring them through Nord; you may need extra steps such as creating a separate account. If the third party's terms conflict with the Terms about subscription purchase, auto-renewals, prices and payments, contract termination and/or refunds, the Terms prevail.
Supporting quotations
your billing relationship for such services will be directly with Nord, and any fees charged for them will be billed by us using your provided payment method
Third-Party Services are governed not only by the Terms, but also by terms of use of the respective third parties (which you also accept and agree to adhere to by acquiring Third-Party Services through Nord)
you may need to follow additional instructions to use them (e.g., to create a separate account)
If there is any conflict or inconsistency between the terms of use of Third-Party Services and the Terms concerning Subscription purchase, auto-renewals, prices/payments, contract termination, and/or refunds, the Terms shall prevail.
Qualifications & exceptions
The Terms prevail over the third-party terms only on subscription purchase, auto-renewals, prices and payments, contract termination and refunds.
Not stated here
Which third parties and services are offered, and what account or personal data is shared with them, is not stated in this document.
Charges & Financial Obligations · User right or choice
Cancelling a bundle's auto-renewal ends every service in the bundle at the end of the period
You may cancel auto-renewal of a bundled subscription or third-party service for the upcoming renewal period, and to prevent the charge you must cancel before the billing date. After you cancel the automatic renewal of a bundled subscription you lose access to all services in the bundle once the remaining bundled subscription period expires. You cannot cancel the auto-renewal of one service within a bundle while leaving the others active.
Supporting quotations
You have the right to cancel the automatic renewal of your Bundled Subscription/Third-Party Services for the upcoming renewal period.
please cancel the auto-renewal before the billing date
you will lose access to all the Services included in the bundle once the remaining Bundled Subscription period expires
you cannot cancel the auto-renewal of one Service within the Bundle while leaving the others active
Charges & Financial Obligations · Context
Nord services bought as part of a third party's bundle are subject to that third party's terms
You may buy Nord services along with a third-party service as a bundled subscription offered by a third party. Nord asks you to review the terms and policies of the third party offering the bundle before buying from it.
Supporting quotations
You may purchase Nord Services along with a third-party service as a bundled subscription offered by third parties.
Please review the terms of use and other policies of the third party offering the bundled subscription carefully
Not stated here
The text does not say how the Terms apply to a bundle sold by a third party, including cancellation and refunds.
Legal Rights & Agreement Rules · Restriction or exception
The Terms are governed by Panama law, but mandatory local consumer law can still apply
The Terms are governed by the law of Panama, excluding its conflict-of-laws principles. The text recognizes that some countries, including countries of the European Union, require contracts to be governed by the mandatory provisions of the consumer's own country's law, and says that in those cases the mandatory local provisions of the country where you live apply. The clause names countries that require this by law; it does not state how this works for United States residents.
Supporting quotations
The Terms shall be governed by the law of Panama, excluding its conflicts of laws principles.
some countries (including countries of the European Union) have laws that require contracts to be governed by the mandatory provisions of the local laws of the consumer's country
the mandatory provisions of the local laws of your country of residence shall apply
Qualifications & exceptions
The local-law carve-out applies only "in such cases", where a country's law requires consumer contracts to follow local mandatory provisions.
Not stated here
Whether any United States state consumer law applies is not stated; the clause gives European Union countries as its example.
Legal Rights & Agreement Rules · Procedure
Before filing a claim, try to resolve it informally by sending Nord a written notice
Nord says it strives to address your concerns without formal legal proceedings. Before filing a claim against Nord, you are asked to try to resolve the dispute informally by sending a written notice using the "Contact us" details. The notice must include your name, a detailed description of the dispute and the relief you seek. Nord will try to resolve the dispute by contacting you by email. If the dispute is not resolved, you or Nord may bring formal proceedings.
Supporting quotations
Before filing a claim against Nord, please try to resolve the dispute informally by sending us a written notice
Your notice must include your name, a detailed description of the dispute, and the relief you seek.
We will try to resolve the dispute informally by contacting you via email.
If the dispute is not resolved, you or Nord may bring formal proceedings.
Qualifications & exceptions
The request to try informal resolution first is phrased as "please try"; the text does not say a claim is barred without it.
Not stated here
No time period for the informal stage is stated.
Legal Rights & Agreement Rules · Restriction or exception
Court claims go to the courts of Panama, subject to local consumer rights
You and Nord agree that any judicial proceedings to resolve claims relating to the Terms will be brought before the courts of Panama. If you live in a country, including countries of the European Union, where the law gives consumers the right to bring disputes in their local courts, the mandatory provisions of the local laws of your country of residence apply. This General Terms text names courts as the forum and does not mention arbitration or class actions; the NordVPN Additional Terms are not supplied.
Supporting quotations
any judicial proceedings to resolve claims relating to the Terms will be brought before the courts of Panama
If you reside in a country (including countries of the European Union) where the law provides consumers with the right to bring disputes in their local courts, the mandatory provisions of the local laws of your country of residence shall apply.
Qualifications & exceptions
The local-court carve-out applies only where the consumer's country law gives a right to bring disputes in local courts.
Not stated here
The saved text has no arbitration clause or class-action waiver; the Service-Specific Terms for NordVPN are not supplied and may say more.
How this applies to a United States resident is not stated.
Legal Rights & Agreement Rules · Restriction or exception
Service coverage, speed and availability can vary and can be unavailable without notice
Nord aims to provide the services at all times and keeps working on improvements, but the actual coverage, speeds, locations and quality may vary. The services may be unavailable without prior notice, including when Nord tests, updates, expands, adds or removes services, features and functionality; when it has temporary interruptions from technical difficulties, maintenance or human error; or when events beyond its control occur, such as unpredictable weather or force majeure events.
Supporting quotations
the actual coverage, speeds, locations, and quality of Services may vary
Our Services may be not available without a prior notice, including when (i) we test, update, expand, add, or remove our Services, features, and functionalities
(iii) we are subject to events beyond our control (e.g., unpredictable weather conditions and other force majeure events)
Charges & Financial Obligations · Company practice
Nord can change the services at will, but refunds prepaid fees if it permanently discontinues one
Nord reserves the right to modify or update how the services operate at its sole discretion, at any time, for any reason, without notice or liability. It may also suspend the services entirely, in which case it will notify you in advance unless extenuating circumstances such as safety or security concerns prevent it. If you bought a service directly from Nord and Nord permanently discontinues it before the end of your subscription period, excluding discontinuation of ancillary features, Nord will refund the prepaid fees pro rata for the remaining period, except for cases referred to in "section 12.1". Your account and billing information must be up to date for the refund. Nord has no liability or refund obligation for internet or other service outages caused by the actions of authorities, other third parties or events beyond its control.
Supporting quotations
We reserve the right to modify or update the operation of the Services at our sole discretion, at any time, for any reason, and without notice or liability.
we will notify you in advance unless extenuating circumstances (such as safety or security concerns) prevent us from doing so
If you have purchased a Service directly from Nord and Nord permanently discontinues it prior to the end of your Subscription period, excluding any discontinuation of ancillary features or functionalities of the Service, Nord will refund you such prepaid fees pro rata based on the remaining Subscription period after the discontinuation (except for cases referred to in section 12.1 of these General Terms)
In such a case, your Account and billing information must be up to date in order for us to refund you.
Nord has no liability to you, nor any obligation to provide a refund to you, in connection with internet or other service outages or failures that are caused by the actions of the competent authorities, other third parties, or events beyond our control.
Qualifications & exceptions
The pro rata refund applies only to services bought directly from Nord that Nord permanently discontinues; ancillary features are excluded, and "cases referred to in section 12.1" are excepted.
A refund requires your account and billing information to be up to date.
Not stated here
The saved text does not print section numbers; "section 12.1" is matched to the first item of the suspension and termination section by position.
The text does not say how a refund is calculated for a service that is only partly discontinued.
Legal Rights & Agreement Rules · Context
If a provision is invalid, it is trimmed and the rest of the Terms stay in force
If a competent authority finds any provision of the Terms unenforceable or invalid, that provision is limited or removed to the minimum extent necessary so the other provisions remain in full force and effect.
Supporting quotations
that provision shall be limited or eliminated to the minimum extent necessary so that the other provisions of the Terms otherwise remain in full force, in effect, and enforceable
Legal Rights & Agreement Rules · Permission or license
You cannot transfer the Terms, but Nord can, including in a merger or sale
You may not assign the Terms, or any rights or interests under them, or delegate your obligations without Nord's prior written consent. Nord can assign, transfer and delegate any of its rights and obligations under the Terms to selected third parties without your consent, including in a corporate reorganization, merger, acquisition, or sale or transfer of all or substantially all company assets. Nord says it will notify you of any material changes that affect your rights or obligations by reasonable means, such as email.
Supporting quotations
You may not assign the Terms (or any rights or interests under the Terms) or delegate any obligations to be performed under the Terms without the Nord's prior written consent.
Nord can assign, transfer, and delegate any of its rights and obligations under the Terms to selected third parties without your consent
in the event of corporate reorganization, merger, acquisitions, sale, or transfer of all or substantially all of company assets
We will notify you of any material changes that affect your rights or obligations by reasonable means (e.g., by email).
Qualifications & exceptions
"including (but not limited to)" introduces the corporate-event examples, so Nord's right to assign is not limited to them.
Not stated here
The text does not say what happens to your account or personal data on a transfer; the Privacy Policy is not supplied.
Charges & Financial Obligations · Restriction or exception
You pay any mobile data or messaging charges from using the services
You are responsible for charges that may apply to your use of the services or websites, including text messaging and data charges on your mobile or other device. If you are unsure what the charges might be, you should ask your mobile operator or internet service provider before using the services.
Supporting quotations
You are responsible for any charges that may apply to your use of our Services or Websites, including text messaging and data charges
you should ask your mobile operator, internet, or other service provider before using the Services/Websites
Legal Rights & Agreement Rules · Restriction or exception
The services may use third-party components, and the disclaimers extend to them
The services, Software and websites may incorporate, embed, be combined with, or otherwise interact with third-party programs, applications, services, links and components. The "Disclaimer of warranties" and "Limitation of liabilities" sections apply to that interaction. Links on Nord's websites to other websites, including social media sites such as Facebook, Instagram and LinkedIn, are provided for your information only, and you are asked to review the third party's terms before any transaction.
Supporting quotations
our Services, Software, and Websites, may incorporate, embed, be combined with, or may otherwise interact with third-party computer programs, applications, services, links, and components ("Third-Party Components")
"Disclaimer of warranties" and "Limitation of liabilities" sections apply to the foregoing interaction with Third-Party Components
they are provided for your information only
Not stated here
The specific third-party components are not listed, so what data they handle is not stated.
Legal Rights & Agreement Rules · Permission or license
You may link to Nord's websites, but not in a way that implies endorsement
You may link to Nord's websites if you do so fairly and legally and in a way that does not damage Nord's reputation or take advantage of it. You must not link in a way that suggests any association, approval or endorsement by Nord where none exists.
Supporting quotations
You may link to our Websites, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists
Account & Service Control · User right or choice
You agree to receive notices electronically and must keep your contact details current
You may send notices and requests to Nord through customer support. You agree to receive communications from Nord electronically, for example by email, through its applications and customer support platforms, and consent that these have the same legal power as writing. Nord may communicate with you about the provision, changes or additions to the services or for other purposes that are reasonable or required by law. You agree to be respectful and kind with support representatives, to give accurate data and to update your contact details in your account immediately if they change. Nord is not liable if you do not receive notices because you failed to update your contact details.
Supporting quotations
You may provide notices, requests, information, and other communications to Nord via our customer support.
You agree to receive communications from us electronically (e.g., by email, through our applications, and customer support platforms) and consent that such notifications will have the same legal power as communication in writing.
We may communicate with you in order to advise you about the provision, changes, or additions to the Services, or for other purposes that are reasonable or required by the applicable law.
to update your contact details in your Account immediately if they change
Nord shall not be held liable for you not receiving certain notices regarding the Services if you fail to update your contact details.
Qualifications & exceptions
Nord may use the electronic channels "for other purposes that are reasonable or required by the applicable law", which is broader than service notices.
Not stated here
The text does not say whether you can opt out of non-essential communications.
Legal Rights & Agreement Rules · Permission or license
You consent to receive notices, receipts and account information electronically as "in writing"
You consent to receive notices, disclosures, agreements, policies, receipts, confirmations, transaction information, account information, other communications, and changes or updates to those documents, electronically. You agree that these electronic communications satisfy legal requirements that communications be in writing.
Supporting quotations
You consent to receive notices, disclosures, agreements, policies, receipts, confirmations, transaction information, account information, other communications, and changes or updates to any such documents electronically
You agree that the Electronic Communications will satisfy any legal communication requirements, including that such communications be in writing.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for having an active internet connection
Certain services may need an active and stable internet connection to work. It is your responsibility to make sure you have one at all times.
Supporting quotations
Certain Services may require an active and stable connection to the internet in order to function.
It is therefore your responsibility to ensure that you have an active and stable internet connection at all times.
Legal Rights & Agreement Rules · Context
The services may be subject to US, EU, UK and other export control and sanctions laws
The services and Software may be subject to export control and economic sanctions laws, including the US Export Administration Regulations, several EU regulations, and any other applicable laws or restrictive measures of the United States, the European Union, the United Kingdom, or any other country or region where Nord or its affiliates are incorporated or operate. The Terms call these "Trade Control Laws".
Supporting quotations
The Services and Software provided by Nord may be subject to export control and economic sanctions laws and regulations
Export Administration Regulations of the United States
any other applicable laws, regulations, sanctions, or restrictive measures maintained by the United States, the European Union, the United Kingdom, or any other country or region in which Nord, its parents, subsidiaries, or affiliates are incorporated or operate
Qualifications & exceptions
The list of laws is introduced by "including (but not limited to)".
Legal Rights & Agreement Rules · Restriction or exception
You represent that you are not sanctioned, in a sanctioned place or a military end-user
You represent and warrant that you are not located in or a resident of any country or region subject to comprehensive sanctions, embargoes or restrictions on providing or dealing in the services, as imposed by the United States, the European Union, the United Kingdom or any jurisdiction where Nord or its affiliates are incorporated or operate; that you are not a denied party or specially designated national or listed on a restricted-party list; that you are not a military end-user as defined under the Trade Control Laws; and that you are not subject to any other restrictions that would stop you receiving, buying or using the services. If Nord decides you have breached or are likely to breach this section, it may immediately terminate the services without liability and you are not entitled to a refund or compensation for unused services.
Supporting quotations
You hereby represent and warrant that:
You are not located in, nor a resident of, any country or region subject to comprehensive sanctions, embargoes, or restrictions that prohibit or limit the provision of, or any dealings related to, the Services
You are not a denied party or a specially designated national as defined by Trade Control Laws
You are not a military end-user as defined under Trade Control Laws
You are not subject to any other restrictions that would preclude you from receiving, purchasing, or using the Services or Software.
If Nord determines, in its reasonable discretion, that you have breached or are likely to breach this section, Nord may immediately terminate the Services without liability, and you will not be entitled to a refund or compensation for any unused Services.
Qualifications & exceptions
The consequence applies when Nord determines "in its reasonable discretion" that you have breached or are likely to breach the section.
Not stated here
The saved text does not list the sanctioned countries or regions; they are defined only by reference to the sanctions regimes of the US, EU, UK and other jurisdictions.
Legal Rights & Agreement Rules · Restriction or exception
You will not export, divert or make the services available in violation of trade control laws
You represent and warrant that you will not directly or indirectly purchase, export, re-export, transfer, divert, release or otherwise make available any services or Software to any person, or use them in any manner or activity, that could cause Nord or its affiliates to violate the Trade Control Laws. You will not export, re-export, transfer or make available any services, Software, or technology and products derived from them to any military end-user or in violation of the Trade Control Laws.
Supporting quotations
You will not directly or indirectly purchase, export, re-export, transfer, divert, release, or otherwise make available any Services or Software, to any person, or use them in any manner, or be involved in any activity that could result in Nord, its parents, subsidiaries, or affiliates being in violation of Trade Control Laws.
You will not export, re-export, transfer, divert, release, or otherwise make available any Services or Software (including technology and products derived from or based on such technology) to any military end-user or in violation of Trade Control Laws.
Legal Rights & Agreement Rules · Restriction or exception
Some limits above may not apply where local law does not allow the exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the limitations above may not apply to you.
Supporting quotations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the limitations above may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW
Not stated here
The text does not say which jurisdictions or limitations this reaches.
Legal Rights & Agreement Rules · Restriction or exception
The English version of the Terms governs over any translation
The English-language version of the Terms is the original, governing document. If it conflicts with any later translation, the English version prevails.
Supporting quotations
the English language version of the Terms shall be deemed the original, governing instrument and understanding between you and us
In the event of any conflict between this English language version of the Terms and any subsequent translation of them into any other language, the English language version shall prevail.
Legal Rights & Agreement Rules · Restriction or exception
Nord is not in breach or liable for delays or failures from events beyond its control
Nord is not in breach of the Terms or liable for delay or failure to perform if that results from unforeseen circumstances beyond its reasonable control, including failures of third-party software (open-source or proprietary), failures of your telecommunications or internet providers, earthquakes, fires, floods, embargoes, labor disputes, riots, war, product development problems and acts of civil and military authorities. Nord is entitled to a reasonable extension of time to perform.
Supporting quotations
Nord shall not be in breach of the Terms nor liable for delay in performing (or failing to perform) any obligations under the Terms if such a delay or failure result from unforeseen circumstances, events, or causes beyond Nord's reasonable control
failures of third-party software (whether open-source or proprietary), failures of your telecommunication or internet service providers
Nord shall be entitled to a reasonable extension of the time for performing any such obligations under the Terms
Qualifications & exceptions
The list of events is introduced by "including, without limitation", so it is not exhaustive.
Legal Rights & Agreement Rules · Restriction or exception
You acknowledge no reliance on statements that are not in the Terms
The parties acknowledge that no reliance is placed on any representation that is made but not expressly contained in the Terms.
Supporting quotations
no reliance is placed on any representation made but not expressly contained in the Terms
Legal Rights & Agreement Rules · Restriction or exception
You must tell Nord if your sanctions statements become false, or Nord may end the services without refund
You agree to comply with the export-control and sanctions representations and to promptly inform Nord if any of them becomes false. If Nord determines, in its reasonable discretion, that you have breached or are likely to breach that section, it may immediately terminate the services without liability, and you will not be entitled to a refund or compensation for any unused services. The wording covers likely breach as well as actual breach.
Supporting quotations
You agree to comply with the above representations and warranties, and to promptly inform Nord if any of them become false.
If Nord determines, in its reasonable discretion, that you have breached or are likely to breach this section, Nord may immediately terminate the Services without liability, and you will not be entitled to a refund or compensation for any unused Services.
Qualifications & exceptions
The termination right depends on Nord's own determination "in its reasonable discretion".
Not stated here
The text does not say how a user can contest a determination of likely breach.
Questions about the Terms go to support@nordaccount.com
If you have questions about the Terms, you can contact Nord at support@nordaccount.com. You may also send notices, requests and other communications to Nord through its customer support.
Supporting quotations
If you have questions regarding the Terms, please contact us at support@nordaccount.com.
You may provide notices, requests, information, and other communications to Nord via our customer support.
Legal Rights & Agreement Rules · Procedure
Contacts for abuse allegations are in each service's own Service-Specific Terms
For contacts about allegations of abuse, the General Terms point to the Service-Specific Terms of each Nord service rather than giving a contact here. The NordVPN Additional Terms are not supplied, so the abuse contact for NordVPN is not stated in this document.
Supporting quotations
For contacts regarding any allegations of abuse, please see the Service-Specific Terms of each of our Services.
Not stated here
The Service-Specific Terms, including the NordVPN Additional Terms, are not supplied.
Legal Rights & Agreement Rules · Restriction or exception
No unlawful, illicit or fraudulent use, including spam, port scanning, scraping and DDoS
You may not use, assist, encourage or enable others to use the services or websites for unlawful, illicit, criminal or fraudulent activities. The list that follows is broad and includes port scanning, sending spam or bulk email, scanning for open relays or proxies, launching pop-ups, stolen-card and other financial or cryptocurrency fraud, cloaking, extortion, hacking, pharming, phishing, identity theft, sale of stolen goods or of prohibited, military, dual-use or controlled items, digital piracy, web crawling, scraping in any form or scale, DDoS attacks, harvesting, and similar activities that generate large amounts of automated requests. The list is introduced with "including (but not limited to)", so it is not exhaustive.
Supporting quotations
You agree that you yourself shall not, nor encourage or enable others to:
use, assist, encourage, or enable others to use the Services/Websites for any unlawful, illicit, illegal, criminal, or fraudulent activities
port scanning, sending spam
web crawling, scraping in any form or scale, digital piracy, conducting distributed denial-of-service (DDoS) attacks, harvesting, or other similar activities that otherwise generate large amounts of automated requests over the internet while using the Services, which might negatively affect the provision of our Services to other users
Qualifications & exceptions
The list is "including (but not limited to)", so other unlawful activity is also covered.
The closing phrase about generating large amounts of automated requests that might negatively affect other users follows the last items in the list; it is unclear whether it limits "web crawling" and "scraping" or only the items nearest it.
Not stated here
Whether small-scale scraping or crawling that does not affect other users is prohibited is not settled by the wording.
Legal Rights & Agreement Rules · Restriction or exception
The services may not be used for any military purpose
You may not use the services or websites for any military purpose, including cyber warfare and the development, design, manufacture or production of missiles or nuclear, chemical or biological weapons.
Supporting quotations
use the Services/Websites for any military purpose, including cyber warfare, weapons development, design, manufacture, or production of missiles, nuclear, chemical or biological weapons
Qualifications & exceptions
"Including" introduces examples; "any military purpose" is not limited to them.
Security & Safeguards · Restriction or exception
No attacks on other networks, malware or unauthorized access
You may not assault, interfere with, gain unauthorized access to, or deny service to any other network, computer or node through the services or websites. You may not transmit viruses or other code, files or programs that disrupt, damage or interfere with computers or related systems. You may not attempt to gain unauthorized access to the services, accounts, computer systems or networks connected to the services through hacking, password mining, brute force or any other means.
Supporting quotations
You agree that you yourself shall not, nor encourage or enable others to:
in any way or form assault, interfere, gain unauthorized access, or deny service to any other network, computer, or node through our Services/Websites
transmit any viruses or other computer codes, files, programs, instructions, or technological means that disrupt, damage, or interfere with the use of computers or related systems
attempt to gain unauthorized access to the Services, Accounts, computer systems, or networks connected to the Services through hacking, password mining, brute force, or any other means
Security & Safeguards · Restriction or exception
No interfering with the services or putting unreasonable load on Nord's infrastructure
You may not interfere with or disrupt the integrity or performance of the services or websites, and may not take any action that imposes or may impose an unreasonable or disproportionately large load on Nord's infrastructure. Separately, the list bars attempts to circumvent technological measures implemented by Nord and/or its licensors.
Supporting quotations
interfere with or disrupt the integrity or performance of the Services/Websites
take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure
attempt to circumvent any technological measure and/or arrangement implemented by Nord and/or its licensors
Qualifications & exceptions
The load rule covers actions that "may" impose a disproportionately large load, not only those that do.
Not stated here
What counts as an "unreasonable" load or a "reasonable use limit" is not defined in this document.
Legal Rights & Agreement Rules · Restriction or exception
No circumventing technological measures set by Nord, its licensors or a resource's owner
You may not attempt to circumvent any technological measure or arrangement implemented by Nord and/or its licensors, or by the owner of the resource or the source of the material that the measure protects. The wording reaches protections put in place by third-party resource owners as well as by Nord.
Supporting quotations
attempt to circumvent any technological measure and/or arrangement implemented by Nord and/or its licensors, or by the owner of the resource or the source of the material that the technological measure protects
Qualifications & exceptions
The prohibition is not limited to Nord's own measures; it expressly includes measures implemented by the owner of a resource or the source of material that the measure protects.
Not stated here
The text does not say how this applies to particular uses of the services, such as reaching region-restricted content.
Legal Rights & Agreement Rules · Restriction or exception
No exploiting children in any way, including through AI-generated content
You may not exploit children in any way, including through audio, video, photography, digital or AI-generated content.
Supporting quotations
exploit children in any way, including through audio, video, photography, digital, or AI-generated content
Content & IP Rights · Restriction or exception
No infringing Nord's or anyone else's copyright, intellectual property, privacy or other legal rights
You may not violate, infringe or misappropriate the copyright, other intellectual property rights, privacy or other legal rights of Nord, its licensors or any third parties.
Supporting quotations
violate, infringe, or misappropriate Nord, our licensors', and/or any other third parties' copyright, other Intellectual Property Rights, privacy, or other legal rights
Content & IP Rights · Restriction or exception
No communicating or storing anything illegal, abusive, harassing or "otherwise objectionable"
You may not communicate, transmit, store, make available or share anything that is illegal, abusive, harassing or otherwise objectionable. "Objectionable" is defined broadly as anything that interferes with the rights of Nord, its users or other third parties, causes conditions that are dangerous, hazardous or detrimental to others, or that most users and/or Nord would find offensive or inappropriate.
Supporting quotations
communicate, transmit, store, make available, or share anything that is illegal, abusive, harassing, or otherwise objectionable
objectionable means anything which interferes with the rights of Nord, its users, or other third parties, or causes conditions that are dangerous, hazardous, and detrimental to others, or anything that most users and/or Nord would find to be offensive or inappropriate
Qualifications & exceptions
The definition of "objectionable" is open-ended and partly turns on what Nord would find offensive or inappropriate.
Not stated here
The text does not describe how Nord detects or reviews stored or transmitted content, or whether it does so.
Account & Service Control · Restriction or exception
No selling, reselling, transferring or commercially exploiting the services, subscription or account
You may not sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the services, your subscription or your account in any way.
Supporting quotations
sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Services, Subscription, and/or Account in any way
Qualifications & exceptions
"Or otherwise ... make available to any third party" follows the commercial-exploitation wording, so its reach to non-commercial sharing is not spelled out.
Not stated here
Whether giving a third party free access to your account is prohibited is not settled by the wording.
Legal Rights & Agreement Rules · Restriction or exception
No robots, spiders or scrapers, and no exceeding reasonable use limits without written permission
You may not use any robot, spider, scraper or other automated means to access Nord's websites or services for any purpose, or otherwise exceed reasonable use limits, without Nord's prior written permission.
Supporting quotations
use any robot, spider, scraper, or other automated means to access our Websites or Services for any purpose, or otherwise exceed reasonable use limits without our prior written permission
Qualifications & exceptions
The restriction applies "for any purpose" and can be lifted only by Nord's prior written permission.
Not stated here
The "reasonable use limits" are not defined in this document.
Content & IP Rights · Restriction or exception
No building a similar product or copying ideas, features, functions or graphics
You may not build a product using similar ideas, features, functions or graphics of the services or websites, or copy any ideas, features, functions or graphics of the services or websites.
Supporting quotations
build a product using similar ideas, features, functions, or graphics of the Services/Websites, or copy any ideas, features, functions, or graphics of the Services/Websites
Qualifications & exceptions
The wording covers "ideas" and "similar" features, which is broader than copying code or artwork.
Not stated here
The text does not say how this applies to independent products with similar functions.
Legal Rights & Agreement Rules · Restriction or exception
No claiming to be Nord's agent, and no sharing non-public features or content
You may not claim to be a representative or agent of any of the services or their functions. You may not share non-public features or content of the Software and/or services with any third party.
Supporting quotations
claim that you are the representative or agent of any of the Services, including any of their functions
share non-public features or content of the Software and/or Services with any third party
Not stated here
What counts as "non-public" features or content is not defined in this document.
Legal Rights & Agreement Rules · Restriction or exception
No threatening, stalking, harming or harassing others, or promoting bigotry or discrimination
You may not threaten, stalk, harm or harass others, or promote bigotry or discrimination.
Supporting quotations
threaten, stalk, harm, or harass others, or promote bigotry or discrimination
Account & Service Control · Restriction or exception
No consistently disrespectful, threatening or malicious behavior toward Nord support or staff
You may not consistently demonstrate disrespectful, threatening, offensive and/or malicious behavior when communicating with Nord customer support and/or other employees.
Supporting quotations
consistently demonstrate disrespectful, threatening, offensive, and/or malicious behavior when communicating with Nord customer support and/or other employees
Qualifications & exceptions
The wording is "consistently demonstrate", so it describes a pattern rather than a single remark.
Legal Rights & Agreement Rules · Restriction or exception
No violating "ethical or moral norms, good customs, and fair conduct norms", and lawful purposes only
You may not violate general ethical or moral norms, good customs and fair conduct norms, and may not use the services or websites for anything other than lawful purposes. The first rule is open-textured: the text does not define the norms it refers to.
Supporting quotations
violate general ethical or moral norms, good customs, and fair conduct norms
use the Services/Websites for anything other than lawful purposes
Not stated here
The standards of "ethical or moral norms, good customs, and fair conduct norms" are not defined, so what conduct this reaches is unknown.
Account & Service Control · Restriction or exception
No using the services if you have been prohibited or your account has been suspended or terminated
You may not access and use the services if you have been, or are, prohibited from accessing them, or if your account has been suspended or terminated for any reason.
Supporting quotations
access and use the Services if you have been (or are) prohibited to access the Services, or if your Account has been suspended or terminated for any reason
Qualifications & exceptions
"For any reason" is not limited to violations of the Terms.
Legal Rights & Agreement Rules · Restriction or exception
No encouraging or helping others, and no evading the Terms where the law permits
You may not advocate, encourage or assist any third party in doing any of the listed things. To the extent permitted under applicable law, you also may not otherwise violate, attempt to evade or circumvent the Terms. The lead-in applies this list to what you yourself do or encourage or enable others to do.
Supporting quotations
You agree that you yourself shall not, nor encourage or enable others to:
advocate, encourage, or assist any third party in doing any of the above, or (to the extent permitted under the applicable law) otherwise violate, attempt to evade, or circumvent the Terms
Qualifications & exceptions
The ban on violating or evading the Terms applies "to the extent permitted under the applicable law".