Account & Service Control · Restriction or exception
You must be at least 13 (or your country's consent age), and under-18s need parental permission
To use the Services you must be at least 13 years old, or the minimum age your country requires to consent to use the Services, whichever applies. If you are under 18 you must have your parent's or legal guardian's permission to use the Services.
Supporting quotations
You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18 you must have your parent or legal guardian’s permission to use the Services.
Qualifications & exceptions
- The age floor rises to the local minimum consent age where that is higher than 13.
Account & Service Control · Restriction or exception
You must register accurately, keep your credentials to yourself, and answer for everything done under your account
To register an account you must provide accurate and complete information. You may not share your account credentials or make your account available to anyone else, and you are responsible for all activity that occurs under your account. If you create an account or use the Services on behalf of another person or entity, you must have authority to accept these Terms for them.
Supporting quotations
You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account.
If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
Qualifications & exceptions
- Responsibility for account activity is not limited to activity you personally carried out.
Account & Service Control · Company practice
An account on an employer-owned email may be moved into that organization's business account, with admin control
If you create an account using an email address owned by an organization, such as your employer, that account may be added to the organization's business account with OpenAI. OpenAI will notify you so you can help facilitate the transfer, unless the organization has already told you it may monitor and control your account. Once transferred, the organization's administrator can control your account, including accessing your Content (your Input and Output) and restricting or removing your access to the account.
Supporting quotations
If you create an account using an email address owned by an organization (for example, your employer), that account may be added to the organization's business account with us, in which case we will provide notice to you so that you can help facilitate the transfer of your account (unless your organization has already provided notice to you that it may monitor and control your account).
Once your account is transferred, the organization’s administrator will be able to control your account, including being able to access Content (defined below) and restrict or remove your access to the account.
Input and Output are collectively “Content.”
Qualifications & exceptions
- Triggered by registering with an organization-owned email address.
- OpenAI's notice to you is skipped where the organization has already notified you that it may monitor and control the account.
Not stated here
- Whether you can refuse or reverse the transfer is not stated.
- What happens to your Content if the organization removes your access is not stated.
Account & Service Control · Company practice
OpenAI may suspend or terminate your access or delete your account for breach, legal compliance, or risk of harm
You are free to stop using the Services at any time. OpenAI reserves the right to suspend or terminate your access to the Services, or delete your account, if it determines that you breached these Terms or its Usage Policies, that it must do so to comply with the law, or that your use could cause risk or harm to OpenAI, its users or anyone else. The judgment is OpenAI's ('if we determine'). If you think a suspension or termination was a mistake, a separate card explains the appeal route.
Supporting quotations
You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services or delete your account if we determine:
You breached these Terms or our
We must do so to comply with the law.
Your use of our Services could cause risk or harm to OpenAI, our users, or anyone else.
Qualifications & exceptions
- Grounds: breach of the Terms or Usage Policies; legal compliance; use that could cause risk or harm to OpenAI, users or anyone else.
- Triggered by OpenAI's own determination; no prior notice is promised for these grounds.
- The Usage Policies are linked but not supplied.
Not stated here
- Whether you receive notice or a refund when terminated on these grounds is not stated; refunds are generally non-refundable except where law requires.
Account & Service Control · Company practice
A free account inactive for over a year may be terminated, with advance notice
OpenAI may also terminate your account if it has been inactive for over a year and you do not have a paid account. If it does, it commits to give you advance notice first.
Supporting quotations
We also may terminate your account if it has been inactive for over a year and you do not have a paid account. If we do, we will provide you with advance notice.
Qualifications & exceptions
- Both conditions apply: more than a year of inactivity and no paid account.
- Advance notice is promised for this ground, unlike the breach, legal and harm grounds.
Not stated here
- How much advance notice and what happens to your Content on inactivity termination are not stated.
Account & Service Control · User right or choice
You can appeal a suspension or termination you believe was made in error by contacting Support
If you believe OpenAI suspended or terminated your account in error, you can file an appeal by contacting its Support team through the linked help article. The document does not describe how appeals are decided or how long they take.
Supporting quotations
If you believe we have suspended or terminated your account in error, you can file an appeal with us by
Not stated here
- Appeal criteria, timelines and outcomes are not described in this document.