Terms effective November 4, 2026, updated October 2, 2026
This page is dated as last updated October 2, 2026 with an effective date of November 4, 2026. The document is therefore the version stated to take effect on November 4, 2026; a separate link points to the previous terms, which are not part of this document.
Supporting quotations
Last Updated: October 2, 2026
Effective Date: November 4, 2026
Qualifications & exceptions
Effective date is later than the last-updated date
Not stated here
The previous terms linked at the top of the page were not supplied, so this analysis does not say what changed or which version applies before November 4, 2026
Legal Rights & Agreement Rules · Restriction or exception
Arbitration and class waiver for US claims, flagged up front
A notice at the top of the Terms of Use warns that Section XVI contains an arbitration agreement and class action waiver that apply to all claims brought against Oura in the United States, and asks you to read it carefully. Section XVI itself says the mandatory arbitration and class waiver provision applies if you reside in the United States, and says that a person outside the United States who brings a claim against Oura in the United States is also subject to Section XVI for threshold questions such as residency, arbitrability, venue and applicable law.
Supporting quotations
Section XVI of these Terms of Use contains an arbitration agreement and class action waiver that apply to all claims brought against Oura in the United States. Please read it carefully.
IF YOU RESIDE IN THE UNITED STATES, THEN THIS MANDATORY ARBITRATION AND CLASS WAIVER PROVISION APPLIES TO YOU.
If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Oura in the United States, the Arbitration Agreement and Class Action Waiver in Section XVI will apply for determination of the threshold issue of whether this Arbitration Agreement and Class Action Waiver apply to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
Qualifications & exceptions
The up-front notice is a pointer; the operative terms, exemptions and opt-out limits are in Section XVI
For non-US residents, Section XVI is stated to decide threshold questions when a claim is brought in the United States
Not stated here
The up-front notice does not itself list the claims exempt from arbitration; those are in Section XVI
Account & Service Control · Context
What the Terms cover: Site, Products, Oura Apps and membership
The Agreement governs your use of the ouraring.com Site; sizing kits, smart rings, chargers and other electronic devices (the Products); and the Oura mobile applications, together with related content, features, software and support, including Oura memberships. These are collectively the Services. The Oura Apps include the commercial app and Oura Research Apps used in research studies. The Site and Apps are owned and operated by Oura Health Oy and its affiliates and subsidiaries, such as Ouraring Inc.
Supporting quotations
These Terms of Use (the “Agreement”) describe the terms and conditions applicable to your use of ouraring.com (the “Site”)
sizing kit(s), smart ring(s), charger(s), and/or other electronic device(s) (the “Products”); and Oura mobile applications (the “Oura Apps”), together with any related content, features, software, and support ŌURA makes available including Oura membership(s) (collectively, the “Services”)
The Oura Apps include, but are not limited to, the Oura commercial mobile application and Oura mobile applications for research studies (“Oura Research Apps”).
The Site and Oura Apps are owned and operated by Oura Health Oy and its affiliates and subsidiaries, such as Ouraring Inc. (collectively “ŌURA” or “Oura”).
Qualifications & exceptions
“Oura” includes Oura Health Oy and its affiliates and subsidiaries, not one entity
Legal Rights & Agreement Rules · Context
US residents contract with Ouraring Inc.; others with Oura Health Oy
The Agreement is between you (“Customer”) and Oura. If you are a resident of the United States, your contract is with Ouraring Inc.; if you are not a resident of the United States, your contract is with Oura Health Oy.
Supporting quotations
If you are a resident of the United States, then you are contracting with Ouraring Inc. If you are not a resident of the United States, then you are contracting with Oura Health Oy.
Qualifications & exceptions
Depends on whether you are a US resident
Not stated here
“Resident” is not defined in this passage
Legal Rights & Agreement Rules · Restriction or exception
Using the Services means accepting the Agreement and the Privacy Policy
By accessing or using the Services, including the Site and the Oura Apps, you expressly agree to be bound by the Agreement and by the Oura Health Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Services.
Supporting quotations
By accessing or using the Services, including access to the Site and Oura Apps, you expressly agree to be bound by all the terms and conditions of this Agreement and the ŌURA Health Privacy Policy
which is incorporated herein by reference. If you do not agree to the Agreement, then you may not use the Services.
Qualifications & exceptions
Acceptance is by accessing or using, not only by signing up
Not stated here
The Privacy Policy text was not supplied with this document, so what it adds is not analyzed here
Content & IP Rights · Permission or license
Limited license to the Site, and to the Services if you subscribe
Oura grants you a limited license to access the Site, subject to the Agreement. If you choose to subscribe to and use the Oura Apps, Oura also grants you a license to access and use the Services, but that license is conditioned on your compliance with the Agreement, the Privacy Policy and any other rules and requirements Oura communicates to you, including paying any applicable fees.
Supporting quotations
ŌURA grants you a limited license to access the Site subject to this Agreement.
If you choose to subscribe to and use the Oura Apps, ŌURA further grants you a license to access and use the Services, subject to and conditioned upon your compliance with this Agreement, the Privacy Policy, and any other rules and requirements communicated to you by ŌURA, including your payment of any applicable fees.
Qualifications & exceptions
Site license: limited
Services license: only if you choose to subscribe to and use the Oura Apps
Conditioned on compliance with the Agreement, Privacy Policy, other rules Oura communicates, and payment of applicable fees
Not stated here
The “other rules and requirements” Oura may communicate are not listed
Account & Service Control · Restriction or exception
Oura can change the Services at any time, with or without notice
Oura says you acknowledge and agree it may modify, update and otherwise change the Services at any time in its sole discretion. Elsewhere the Agreement adds that Oura and its service providers may change Services, features and prices at any time and for any reason, that Oura may modify or discontinue the Services or any portion temporarily or permanently with or without notice, and that Oura is not liable to you or any third party for a modification, suspension or discontinuance of the Services.
Supporting quotations
You acknowledge and agree that ŌURA may modify, update, and otherwise change the Services at any time and in its sole discretion.
ŌURA reserves the right at any time to modify or discontinue, temporarily or permanently, the Services or any portion thereof with or without notice.
You agree that ŌURA shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
Qualifications & exceptions
At any time, in sole discretion
Discontinuance may be temporary or permanent, with or without notice
Oura’s liability for modification, suspension or discontinuance is disclaimed
Not stated here
This card does not address refunds or what happens to a paid subscription if a feature is withdrawn; see the Payment and Subscriptions sections
Account & Service Control · Restriction or exception
You must be 18 and have authority to accept
You represent and warrant that you are at least 18 years old and have the legal authority to accept the Agreement for yourself or for any party you represent. You alone are responsible for your own activities and interactions with the Services.
Supporting quotations
You represent and warrant that you are at least 18 years of age and have the legal authority to accept this Agreement on your behalf or on behalf of any party you represent.
You alone are responsible for your activities and interaction with the Services.
Qualifications & exceptions
Age minimum 18
Covers acceptance on behalf of another party you represent
Content & IP Rights · Restriction or exception
No copying, reverse engineering or infringing use of the Services
You may not use the Services beyond the access granted, and you may not, directly or indirectly or by permitting a third party, copy, modify or create derivative works of the Services; reverse engineer, decompile or try to derive or gain access to any Oura Apps component; or use the Services in a way that infringes or violates anyone’s intellectual property or other rights (the text specifically names data scraping and web scraping) or that violates any law or regulation.
Supporting quotations
You shall not use the Services for any purposes beyond the scope of the access granted in this Agreement.
(i) copy, modify, or create derivative works of the Services, in whole or in part; (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any Oura Apps component of the Services, in whole or in part; (iii) use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person (including but not limited to data scraping or web scraping), or that otherwise violates any law, regulation, or other legal requirement;
Qualifications & exceptions
Applies to you and to any third party you permit
Reverse-engineering bar covers “any Oura Apps component”
Security & Safeguards · Restriction or exception
No malicious code, exploits, probing or unauthorized access
You may not use the Services to introduce or run malicious code such as viruses or worms; exploit or try to exploit security vulnerabilities (for example injection attacks, buffer overflows or session hijacking); probe, scan or test the vulnerability of any Oura system or network or breach security or authentication measures without express authorization; or access or try to access any non-public area of the Services, any Oura account other than your own, or Oura’s or its service providers’ systems, except as the Agreement expressly allows.
Supporting quotations
(iv) use the Services to introduce, execute, or attempt to execute malicious code, including but not limited to viruses, worms, Trojan horses, or any other harmful software; (v) engage in activities that exploit or attempt to exploit the Services through security vulnerabilities, including but not limited to injection attacks (e.g., SQL injection, command injection, script injection), buffer overflows, or session hijacking; (vi) attempt to probe, scan, or test the vulnerability of any ŌURA system or network or to breach security or authentication measures without express authorization;
(viii) access or attempt to access any non-public area of the Services, any ŌURA account other than your own, or any ŌURA computer system, server, network, or the technical delivery systems of ŌURA’s service providers, except as expressly authorized under this Agreement;
Qualifications & exceptions
Probing and testing are allowed only with express authorization
Account access is limited to your own account
Security & Safeguards · Restriction or exception
Automated access limits and no circumventing access controls
You may not use bots, scrapers, crawlers or other automated systems to access the Services in a way that sends more requests to Oura’s servers than a human could reasonably produce in the same period, unless Oura expressly permits it. You also may not circumvent, bypass, disable, degrade or interfere with access controls, usage limits, security features, authentication measures, subscription restrictions, technological protection measures or other technical or contractual restrictions, including by using multiple accounts, credentials, devices, IP addresses or automated tools to avoid or exceed them.
Supporting quotations
(vii) use automated systems or software (including bots, scrapers, or crawlers) to access the Services in a manner that sends more request messages to ŌURA servers than a human can reasonably produce in the same period, unless expressly permitted by ŌURA;
(ix) circumvent, bypass, disable, degrade, or otherwise interfere with any access controls, usage limits, security features, authentication measures, subscription restrictions, technological protection measures, or other technical or contractual restrictions that ŌURA applies to the Services, including by using multiple accounts, Credentials, devices, IP addresses, automated tools, or other methods to avoid or exceed those restrictions.
Qualifications & exceptions
Automated access is restricted by request volume relative to a human, not banned outright
Exception: expressly permitted by Oura
Not stated here
The text does not say whether wearer-authorized third-party apps or data-export tools count as permitted automated access
Charges & Financial Obligations · Restriction or exception
Purchases are for end users only, no resale
Purchases are intended for you as the end user only and are not authorized for resale without Oura’s express authorization. Oura may refuse or cancel your order if it suspects you are buying Services for resale.
Supporting quotations
Purchases are intended for you as the end user only and are not authorized for resale, without the express authorization of ŌURA.
We reserve the right to refuse or cancel your order if we suspect you are purchasing Services for resale.
Qualifications & exceptions
Oura can act on suspicion alone
Content & IP Rights · Restriction or exception
No ownership or other rights granted beyond the limited license
Apart from the limited license to access the Site and Oura Apps, nothing in the Agreement grants you, by implication, estoppel or otherwise, any right, title or interest in intellectual property, including patents, copyrights, trademarks, trade secrets, know-how and other proprietary rights anywhere in the world.
Supporting quotations
Except for the limited license to access the Site and Oura Apps identified above, you acknowledge that nothing contained in this Agreement shall be construed as granting or conferring, by implication, estoppel, or otherwise, any right, title, or interest to any intellectual property
Qualifications & exceptions
The only grant is the limited license to access the Site and Oura Apps
Account & Service Control · Company practice
Services may be unavailable, including for maintenance without notice
You acknowledge that the Services may at times be inaccessible or inoperable for any reason, including equipment malfunctions, periodic maintenance or repairs Oura may undertake without notice to you, or causes beyond Oura’s control or not reasonably foreseeable.
Supporting quotations
You acknowledge and agree that at times the Services may be inaccessible or inoperable for any reason whatsoever, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which ŌURA may undertake from time to time without notice to you; or (iii) causes which are beyond the control of ŌURA or which are not reasonably foreseeable.
Qualifications & exceptions
Reasons are illustrative (“including, without limitation”)
Account & Service Control · Permission or license
Oura can suspend or terminate access for security, fraud, legal requests or violations
Notwithstanding anything else in the Agreement, Oura may temporarily suspend or terminate access to the Services provided to you and any other third party for security purposes, to prevent illegal or fraudulent activity, to comply with requests of any legal agency or government entity, or if you violate the Agreement or the Privacy Policy.
Supporting quotations
Notwithstanding anything to the contrary in this Agreement, ŌURA may temporarily suspend or terminate access to the Services provided to you and any other third-party for security purposes, to prevent illegal or fraudulent activity, to comply with the requests of any legal agency or government entity, or if you violate this Agreement or the Privacy Policy.
Qualifications & exceptions
Overrides contrary terms (“Notwithstanding anything to the contrary”)
Triggers: security, preventing illegal or fraudulent activity, legal agency or government requests, violation of the Agreement or Privacy Policy
Not stated here
Notice before suspension is not mentioned in this passage; see Section XIII for termination terms
Sharing & Disclosure · Permission or license
Oura may use service providers; you must follow their terms
At its sole discretion Oura may bring in other service providers, such as web hosting providers, payment processors, Research Sponsors and other third parties, to help perform the Services. You must abide by the terms, conditions and other requirements attached to the services those third parties provide in connection with the Services.
Supporting quotations
ŌURA may from time to time and in its sole discretion engage other service providers to assist in the performance of the Services, such as web hosting providers, payment processors, Research Sponsors, and other third-parties.
You shall abide by the terms and conditions and other requirements associated with the services provided by such third-parties in connection with the Services.
Qualifications & exceptions
Examples are illustrative: hosting providers, payment processors, Research Sponsors
Not stated here
The third-party terms you must follow are not identified or supplied here
Account & Service Control · Context
Research Apps: studies are voluntary and sponsor-selected
Oura Research Apps let individuals take part in research studies run by or for Oura or an independent Research Sponsor. The Research Sponsor selects who participates, participation is voluntary, and it does not necessarily require buying Paid Services (those available only on payment of fees, including one-time purchases and subscriptions). At the sponsor’s discretion you may be offered, at the end of a study, the option to keep Products distributed in the study and to access Paid Services. You may be asked to create or accept a Customer account before enrolling.
Supporting quotations
Oura Research Apps are mobile applications that enable individuals to participate in research studies (each a “Study”) conducted by or on behalf of ŌURA or an independent research sponsor (“Research Sponsor”). Individuals will be selected for Study participation by a Research Sponsor. Participation in any Study is voluntary, and does not necessarily require the purchase of Paid Services
At the Research Sponsor’s discretion, you may be given the option at the end of the Study to keep any Products distributed as part of the Study and access Paid Services. Before enrolling in a Study, you may be asked to create or accept a Customer account.
“Paid Services” means those Services that ŌURA makes available only upon payment of Fees, whether as a one-time purchase (including Products and Pre-Orders) or as a Subscription.
Qualifications & exceptions
“Does not necessarily require” Paid Services: some studies might
Keeping Products or accessing Paid Services after a study is at the Research Sponsor’s discretion
Not stated here
Which studies exist and what they require is not stated in the Terms
Legal Rights & Agreement Rules · Restriction or exception
A Research Agreement governs study participation and controls over these Terms in a conflict
Before enrolling you must review and electronically sign an informed consent form from the Research Sponsor. That form plus any other sponsor terms (the Research Agreement) govern your participation and bind you and the Research Sponsor. You acknowledge that features available as Paid Services or elsewhere in this Agreement may not be permitted by the Research Agreement, and if the Research Agreement and these Terms conflict, the Research Agreement controls.
Supporting quotations
You will also be required to review and electronically sign an informed consent form (“ICF”) provided by the Research Sponsor. The ICF, along with any other terms and conditions provided by the Research Sponsor (collectively, the “Research Agreement”) will govern your participation in the Study, and be binding between you and the Research Sponsor.
You acknowledge that features available as Paid Services or elsewhere in this Agreement may not be permitted by the Research Agreement. IN THE EVENT OF A CONFLICT BETWEEN THE RESEARCH AGREEMENT AND THIS AGREEMENT, THE RESEARCH AGREEMENT WILL CONTROL.
Qualifications & exceptions
Applies to participation in a Study through a Research App
The Research Agreement is between you and the Research Sponsor
Not stated here
The Research Agreement and ICF are not part of this document and were not supplied, so their terms are not analyzed
Cross-references
contrast (model-proposed): The Terms and Privacy Policy are the entire agreement, and the Terms prevail in a conflict — contrast: The Terms say they and the Privacy Policy are the complete agreement and that the Terms prevail over the Privacy Policy, while the Research Apps provisions say a Research Agreement with a Research Sponsor controls over the Terms in a conflict.
Use & Processing · Restriction or exception
Study data blinding can hide your own data and scores in the app
A Study may involve data blinding or other protocol-based restrictions. During a blinded period you may be unable to access certain personal data, scores or insights in the Oura Apps even though your Oura Ring keeps collecting sensor data. The Research Agreement describes whether and when access is restored and any other conditions.
Supporting quotations
A Study may involve data blinding or other protocol-based restrictions. During a blinded period, you may not be able to access certain personal data, scores, or insights in the Oura Apps, even though your Oura Ring continues to collect sensor data.
The Research Agreement will describe whether and when access to such data will be restored, and any other conditions that apply.
Qualifications & exceptions
Applies during a blinded period in a Study
The ring continues to collect sensor data while access is restricted
Not stated here
How long a blinded period lasts is left to the Research Agreement
Use & Processing · Procedure
Direct research questions and data rights requests to the Research Sponsor
If you voluntarily take part in a Study through an Oura Research App, questions about the Research Agreement, the Study protocol, use of research data, or exercising data protection rights over research data should go to the Research Sponsor named in the informed consent form.
Supporting quotations
If you choose to voluntarily participate in a Study through an Oura Research App, questions regarding the Research Agreement, Study protocol, use of research data, or the exercise of data protection rights relating to research data should be directed to the Research Sponsor as identified in the ICF.
Qualifications & exceptions
Applies to research data from a Study joined through an Oura Research App
Not stated here
This passage does not say whether Oura also handles research data requests
Legal Rights & Agreement Rules · Restriction or exception
You are solely responsible for lawful use of the Services
You are solely responsible and liable for your use of the Services, including understanding whether it is allowed by the Agreement, and for complying with all applicable laws relating to that use. You must use the Services only for lawful purposes and conduct any business through them in line with applicable federal and state laws, including laws on the offer and sale of securities, money laundering and counter-terrorism. The Agreement also bars using the Services in ways that violate any law, regulation or legal requirement.
Supporting quotations
You acknowledge that you are solely responsible and liable for your use of the Services, directly or indirectly, including understanding whether such access or use is permitted by or in violation of this Agreement. You are further solely responsible for compliance with all applicable laws relating to your use of the Services.
You shall further use the Services solely for lawful purposes, and shall conduct all business through the Services in accordance with all applicable laws and regulations, including but not limited to all applicable federal and state laws and regulations governing the offer and sale of securities, money laundering, and counter-terrorism.
or that otherwise violates any law, regulation, or other legal requirement
Qualifications & exceptions
Responsibility covers direct and indirect use
Account & Service Control · Restriction or exception
You must secure what you need to use the Services; no responsibility for data loss
You alone are responsible for being able to access and use the Services, including your own compatible hardware, Oura Apps, internet access, credentials and backup devices or services. Oura has no responsibility to provide additional Oura Apps or hardware, and says it has no responsibility for data loss or other damage or loss connected to your use of the Services, including any failure to provide adequate security or backup devices or services.
Supporting quotations
You alone are responsible for ensuring and maintaining that you are able to access and use the Services, including by securing your own compatible hardware, Oura Apps, internet access, credentials, backup devices or services, and any other requirements.
ŌURA shall have no responsibility to provide any additional Oura App(s) or hardware. You further agree that ŌURA shall have no responsibility for any data loss or other damage or loss suffered in connection with your use of the Services, including any failure to provide adequate security or backup devices or services.
Qualifications & exceptions
Disclaimer of responsibility for data loss is stated broadly; see Warranty Disclaimer and Limitation of Liability for the overall limits
Not stated here
Whether the disclaimer is limited by the Precautions or by law is addressed elsewhere in the Terms
Account & Service Control · Restriction or exception
Keep your account information current and check your email
You are responsible for making sure Oura has accurate and current information in your Customer account, including contact and payment information, and for regularly reviewing the email account on your Customer account for communications from Oura.
Supporting quotations
You are responsible for ensuring that ŌURA has accurate and current information in your Customer account, including current contact and payment information. You are further responsible for regularly reviewing the associated Customer email account for any communications from ŌURA.
Not stated here
Oura’s notices by email are not tied to any deadline in this passage
Security & Safeguards · Restriction or exception
Credentials are personal; report breaches; Oura can disable them
Usernames, passwords and other security information (Credentials) must be kept confidential and not disclosed to anyone. Your account and Credentials are personal to you, and you agree not to give anyone else access to the Services using them. You must notify Oura immediately of unauthorized access to your account or use of your Credentials or any other security breach. Oura may disable any username, password, credentials file or other identifier at any time, whether you chose it or Oura provided it.
Supporting quotations
you must treat such information as confidential, and must not disclose your Credentials to any other person or entity. You acknowledge that your account and Credentials are personal to you, and further agree not to provide any other person with access to the Services or portions of the Services using your username, password, or other security information.
You shall notify ŌURA immediately of any unauthorized access to your account or the unauthorized use of your Credentials or any other breach of security. ŌURA has the right to disable any username, password, credentials file, or other identifier at any time, whether chosen by you or provided by ŌURA.
Qualifications & exceptions
Notification duty is “immediately”
Oura’s disabling right is “at any time”
Not stated here
No reason or notice requirement is stated for Oura disabling a credential in this passage
Account & Service Control · Company commitment
Support is commercially reasonable efforts, with no guaranteed level
Oura will make commercially reasonable efforts to provide adequate support services, but the Agreement does not entitle you to any guaranteed level, availability or turnaround time for support.
Supporting quotations
ŌURA shall make commercially reasonable efforts to provide adequate support services for the Services. Notwithstanding the foregoing, this Agreement does not entitle you to any guaranteed level, availability, or turnaround time of support services for the Services.
Qualifications & exceptions
Effort standard is “commercially reasonable”
Charges & Financial Obligations · Permission or license
Special-eligibility discounts are decided by Oura and can be changed or ended without notice
Oura may offer special pricing to groups such as students, educators, first responders and healthcare professionals. Eligibility is determined solely by Oura and its partners, and Oura may modify, suspend or terminate these discount programs, or change the eligible categories, at any time and without prior notice. Verification does not guarantee a discount if the program has been modified or discontinued.
Supporting quotations
ŌURA may offer special pricing or discounts to certain groups (e.g., students, educators, first responders, and healthcare professionals). Eligibility for these programs is determined solely by ŌURA and its partners.
ŌURA reserves the right to modify, suspend, or terminate these discount programs, or change the categories of eligible individuals, at any time and without prior notice.
Verification of eligibility does not guarantee a discount if the program has been modified or discontinued.
Qualifications & exceptions
Groups named are examples (“e.g.”)
No prior notice required for changes
Sharing & Disclosure · Restriction or exception
Eligibility is verified through ID.me, under ID.me’s terms; Oura disclaims responsibility for ID.me
To qualify you must verify your eligibility through Oura’s third-party verification partner, ID.me. By using the ID.me portal you acknowledge that your use of it, including any information you submit, is subject to ID.me’s Terms of Service and Privacy Policy. Oura says it is not responsible for issues, errors or data processing conducted by ID.me during verification.
Supporting quotations
To qualify for these programs, you must verify your eligibility through our third-party verification partner, ID.me.
By using the ID.me portal, you acknowledge and agree that your use of their service, including any information you submit through their portal, is subject to
ŌURA is not responsible for any issues, errors, or data processing conducted by ID.me during the verification process.
Qualifications & exceptions
Applies to special-eligibility discounts that require verification
Not stated here
ID.me’s Terms of Service and Privacy Policy are linked but not supplied, so their content is not analyzed
Sharing & Disclosure · Permission or license
Verification data is shared between ID.me and Oura to apply the discount
By choosing to verify your status, you consent to the sharing of certain verification data between ID.me and Oura, to the extent necessary to apply the discount to your account and process your order.
Supporting quotations
By choosing to verify your status, you consent to the sharing of certain verification data between ID.me and ŌURA to the extent necessary to apply the discount to your account and process your order.
Qualifications & exceptions
Limited to what is necessary to apply the discount and process the order
Consent arises from choosing to verify
Not stated here
Which verification data is shared is not specified
Charges & Financial Obligations · Restriction or exception
Verified discounts are personal, non-transferable and not stackable; fraudulent use can be revoked
Discounts through ID.me verification are for the personal use of the verified individual only. They are non-transferable and may not be used to buy products for others, including gifts, or for resale. Suspected fraudulent use or a violation of these terms may lead to immediate revocation of the discount and cancellation of your order. Special eligibility discounts cannot be combined with other promotional codes, site-wide sales or other discount programs, other than Promotional Offers Oura expressly says may be combined; in a site-wide sale the greater of the two discounts may apply but they do not stack.
Supporting quotations
Discounts provided through the ID.me verification program are for the personal use of the verified individual only. These discounts are non-transferable and may not be used to purchase products for others, including as gifts, or for resale.
Any suspected fraudulent use or violation of these terms may result in the immediate revocation of the discount and/or cancellation of your order.
Special eligibility discounts cannot be combined with any other promotional codes, site-wide sales, or other discount programs, other than Promotional Offers that we expressly state may be combined. In the event of a site-wide sale, the greater of the two discounts may be applied, but they will not stack.
Qualifications & exceptions
Revocation can be triggered by suspicion alone
Exception to stacking: Promotional Offers expressly stated as combinable
Charges & Financial Obligations · Company practice
Subscriptions renew automatically and are charged the first day of each term
A Subscription term may be monthly, annual or another length, and may include a prepaid, promotional or organization-paid period followed by an automatically renewing term, as described when you buy. It renews for further terms until you cancel or Oura suspends or terminates it. Unless Oura indicates otherwise, your payment method is charged on the first day of each Subscription Term for the fee plus taxes and other charges. Where the law requires, Oura will send a renewal notice within the legally required timeframe identifying the Subscription, the charges, the renewal date where applicable and how to cancel, in a form you can retain. Renewal is at the price then in effect, subject to the fee-change notice: Oura may change Fees from time to time, will communicate Subscription Fee changes in advance of the effective date and within the timeframe required by law, applies the new Fee to terms beginning on or after that date, lets you cancel before then to avoid it, and obtains your affirmative consent first where the law requires it.
Supporting quotations
Your Subscription will automatically renew for additional Subscription Terms until your Subscription is cancelled by you, or suspended or terminated by ŌURA.
Unless otherwise indicated by us, your designated payment method will be charged the first day of each Subscription Term for the Subscription fee plus any applicable taxes and other charges.
Where required by applicable law, and within the timeframe that law requires, we will send you notice before a Subscription Term renews while your Subscription remains active.
Renewal will occur at the price then in effect for the Paid Service, subject to the fee change notice described below.
ŌURA will communicate any Subscription Fee changes to you in advance of the effective date and within the timeframe required by applicable law.
The new Fee will apply to Subscription Terms beginning on or after its effective date. You may cancel your Subscription at any time before that effective date to avoid the new Fee. Where applicable law requires your affirmative consent to a change in the Fee, we will obtain that consent before charging the new Fee.
Qualifications & exceptions
Renewal notice is promised only where applicable law requires it
Price is the price in effect at renewal
New Fee applies to terms beginning on or after its effective date; affirmative consent only where applicable law requires it
Not stated here
What notice, if any, applies where no law requires one is not stated
The length of advance notice for a fee change is set by applicable law, not stated
Account & Service Control · User right or choice
You can cancel at any time; cancel one day before renewal to avoid the next charge
You may cancel your Subscription at any time. To avoid being charged for the next Subscription Term you must cancel at least one day before your renewal date, and cancellation takes effect at the end of the current term. You can cancel online with no further steps using the “Cancel membership” link in your account settings in the Oura Apps or at ouraring.com, through any channel through which you purchased the Subscription, by any other method required by law, or by contacting Oura support. After you cancel, Oura may still send promotional communications unless you opt out through the unsubscribe instructions in them.
Supporting quotations
You may cancel your Subscription at any time. To avoid being charged for the next Subscription Term, you must cancel at least one day before your renewal date. Your cancellation will take effect at the end of the current Subscription Term.
You may cancel at any time, online and without any further steps, using the “Cancel membership” link in your account settings in the Oura Apps or at
You may also cancel through any channel through which you purchased your Subscription, or through any other method required by applicable law, or by contacting our team at
In the event you cancel your Subscription, note that we may still send you promotional communications, unless you opt out of receiving those communications by following the unsubscribe instructions provided in the communications.
Qualifications & exceptions
Cancel at least one day before the renewal date to avoid the next charge
Cancellation takes effect at the end of the current Subscription Term
Charges & Financial Obligations · Restriction or exception
Cancelling stops future charges only; no refund of paid Fees except a Cooling-Off Period
When you cancel a Subscription you cancel only future charges. Except for an applicable Cooling-Off Period, you are not entitled to a full or pro-rated refund of previously paid Fees, and you get no refund for the current term you paid for, though you keep full access until the end of that term.
Supporting quotations
When you cancel a Subscription, you cancel only future charges for your Subscription. Except for an applicable Cooling-Off Period, as defined below, you are not entitled to the refund of any previously paid Fees, whether full or pro-rated.
You will not receive a refund for the current Subscription Term you paid for, but you will continue to have full access to that Subscription until the end of that current Subscription Term.
Qualifications & exceptions
Exception: an applicable Cooling-Off Period (described in the next provision)
Access continues to the end of the paid term
Charges & Financial Obligations · Permission or license
Oura may give credits to some or all users at its sole discretion
At any time and for any reason Oura may provide a refund, discount or other consideration (credits) to some or all users. The amount, form and decision are in its sole and absolute discretion, and giving credits once does not entitle you to credits in future similar cases or oblige Oura to provide them.
Supporting quotations
At any time for any reason, we may provide a refund, discount, or other consideration (“credits”) to some or all of our users. The amount and form of such credits, and the decision to provide them, are in our sole and absolute discretion.
The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future.
Qualifications & exceptions
Sole and absolute discretion
Charges & Financial Obligations · User right or choice
Immediate access waives withdrawal rights; 14-day Cooling-Off refund for customers outside the US
When you buy or convert to a paid Subscription you expressly request that Oura begin providing the digital content and Services immediately on activation, and you acknowledge you lose your right of withdrawal once Oura begins providing the Paid Services. If you reside outside the United States and change your mind, subject to applicable law you may be entitled to a full refund within fourteen days (the Cooling-Off Period), provided you have not logged in or otherwise redeemed or started to use the Services as a subscriber during that period.
Supporting quotations
When you purchase or convert to a paid Subscription, you expressly request and agree that we begin providing the digital content and Services immediately upon activation of your paid Subscription. You acknowledge that, by agreeing, you lose your right of withdrawal once we begin providing the Paid Services.
If you reside outside the United States and change your mind about your purchase, subject to applicable law, you may be entitled to receive a full refund within fourteen (14) days (the “Cooling-Off Period”), provided that you have not logged in or otherwise redeemed or started to use the Services as a subscriber during the Cooling-Off Period.
Qualifications & exceptions
Cooling-Off Period applies to residents outside the United States
Subject to applicable law; “may be entitled”
Not available if you logged in, redeemed or started using the Services as a subscriber during the period
Not stated here
Whether any equivalent refund right exists for US residents is not stated in this passage
Charges & Financial Obligations · Company practice
Free trials convert to paid Subscriptions automatically unless cancelled a day early
Oura may offer free trials of certain Subscriptions. Fees are charged automatically when a trial ends. Before you enroll Oura says it will disclose the trial length, the fee that will be charged when it ends, the billing frequency and how to cancel, and obtain your consent. Where the law requires, it will also send a reminder before the trial expires. Unless you cancel at least one day before the trial ends, Oura or its payment processor will bill your payment method on a recurring basis for as long as the Subscription continues, so you must cancel before the trial ends to avoid charges.
Supporting quotations
Subscription Fees are charged automatically when a free trial ends. Before you enroll, we will disclose the length of the free trial or promotional period, the Subscription fee that will be charged when it ends, the billing frequency, and how to cancel, and we will obtain your consent to those terms.
Where required by applicable law, and within the timeframe that law requires, we will also send you a reminder before the free trial or promotional period expires, stating the fee that will then be charged, the billing frequency, and how to cancel.
Unless you cancel your Subscription at least one day prior to the end of your free trial by taking the steps outlined above, when your free trial ends, we or our third-party payment processor will bill your designated payment method on a recurring basis for your Subscription fee, plus any applicable taxes and other charges, for as long as your Subscription continues.
Qualifications & exceptions
Reminder before trial expiry only where applicable law requires it
Cancel at least one day before the trial ends
Charges & Financial Obligations · Company practice
Prepaid, bundled, promotional or organization-paid Subscriptions roll into renewing Subscriptions
If your Subscription is prepaid for a fixed period, included with a Product purchase, provided under a Promotional Offer or paid for by an organization, Oura says it will disclose when you enroll or activate the date that period ends, the Subscription Term and Fee that will apply afterwards, and how to cancel. Unless you cancel before the period ends, it continues as an automatically renewing Subscription and your payment method is charged on each renewal date. Where the law requires, Oura will send a reminder before the period ends.
Supporting quotations
If your Subscription is prepaid for a fixed period, included with a Product purchase, provided under a Promotional Offer, or paid for by an organization on your behalf, we will disclose to you when you enroll or activate your Subscription the date on which that period ends, the Subscription Term and Fee that will apply after it ends, and how to cancel.
Unless you cancel before that period ends, your Subscription will continue as an automatically renewing Subscription on the applicable terms, and your designated payment method will be charged on each renewal date.
Qualifications & exceptions
Applies to prepaid, bundled, promotional and organization-paid periods
Reminder only where applicable law requires
Not stated here
Where an organization has paid, who is charged at renewal is not stated beyond “your designated payment method”
Charges & Financial Obligations · Company practice
Fees are billed monthly or annually, due on receipt, recurring and subject to change; you pay applicable taxes
Your payment information is processed and stored through a third-party payment processor, and paid account holders must keep at least one valid payment method. Fees are calculated and billed monthly or annually depending on your choice, are due immediately on receipt and are subject to change. You accept responsibility for all recurring charges before cancellation, and Fees are charged to your saved payment method on the monthly or yearly anniversary of the initial purchase date. You are solely responsible for applicable taxes and are charged taxes when required by law.
Supporting quotations
Your payment information will be processed and stored through a third-party payment processor. All paid account holders must maintain at least one valid payment method for payment of Fees, which are described in more detail during checkout.
All Fees are calculated and billed to you on a monthly or annual basis depending upon your choice, and are due immediately upon receipt and are subject to change. You acknowledge that Fees have a recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
Fees shall be charged or debited from the saved, designated payment method on the day of the monthly or yearly anniversary of the initial purchase date.
You are solely responsible for all applicable taxes, and will be charged for taxes when required by law.
Qualifications & exceptions
Billing cycle is monthly or annual, by your choice
Charged on the anniversary of the initial purchase date; the Subscription provisions say the first day of each Subscription Term, “unless otherwise indicated by us”
Not stated here
The two timing statements (anniversary of the initial purchase date versus first day of each Subscription Term) are not reconciled in the text
Cross-references
contrast (model-proposed): Subscriptions renew automatically and are charged the first day of each term — contrast: The billing provisions say Fees are charged on the monthly or yearly anniversary of the initial purchase date, while the Subscription provisions say the payment method is charged the first day of each Subscription Term unless Oura indicates otherwise; the text does not reconcile the two.
Charges & Financial Obligations · Restriction or exception
Oura may end an unused free-trial Subscription after six months and refund only the Product price
If you have not logged in or otherwise used the Services for six months or longer after buying or receiving a Product during a free trial, Oura reserves the right to terminate your Subscription, cancel any pending purchases and refund only the Product purchase price. You are not entitled to a refund for the value of the Subscription during the free trial.
Supporting quotations
In the event that you have not logged in or otherwise used the Services for six (6) months or longer following purchase or receipt of a Product during a free trial, we reserve the right to terminate your subscription, cancel any pending purchase(s), and refund you the purchase price of the Product only. You will not be entitled to a refund for the value of the Subscription during the free trial.
Qualifications & exceptions
Six months or longer without logging in or otherwise using the Services
Applies to a Product bought or received during a free trial
Refund is of the Product purchase price only
Data Access & Collection · Company practice
Oura collects usage information from you and from third parties and services you connect
Oura may collect and process information about your use of the Services. This may come directly from you, be produced from the information you give Oura, or be received from third parties, including partners, services, applications or other sources that you connect to or authorize to share information with the Services.
Supporting quotations
ŌURA may collect and process information regarding your usage of the Services. This information may be collected directly from you, produced from the information you provide to us, or received from third parties, including without limitation partners or services, applications, or other sources that you connect to or authorize to share information with the Services.
Qualifications & exceptions
Third-party sources include those you connect to or authorize to share information (“including without limitation”)
Not stated here
Which categories of information are collected is not listed here; the Privacy Policy is referred to for that and was not supplied
Use & Processing · Company commitment
Personal information is handled under the Privacy Policy, which you acknowledge reading
By agreeing to the Agreement you acknowledge that you have read the Privacy Policy, which describes how Oura collects, uses and shares personal information in connection with the Services. Oura says all personal information it collects or processes when you use the Services is handled in accordance with the Privacy Policy.
Supporting quotations
By agreeing to this Agreement, you acknowledge that you have read our Privacy Policy, which describes how ŌURA collects, uses, and shares personal information in connection with the Services.
All personal information that ŌURA collects or processes when you use the Services is handled in accordance with the
Qualifications & exceptions
Acknowledgment of having read the Privacy Policy is part of agreeing
Not stated here
The Privacy Policy is a separate document that was not supplied, so its terms are not analyzed here
Use & Processing · Permission or license
You consent to contact by Oura and service providers, including telemarketing and automated dialing
By agreeing and giving Oura your contact information, you expressly consent to Oura, its affiliates and agents contacting you from time to time at any mailing address, phone number or email address you provide. You agree to be contacted by Oura and its service providers by phone, email, text message or other means for any purpose, including notifications about the Services and your account, subscriptions, purchases, upgrades, billing and payment issues and telemarketing communications. These communications may use automated dialing technology or pre-recorded messages, and you are responsible for charges your service provider bills when Oura contacts you.
Supporting quotations
By agreeing to the terms and conditions in this Agreement and providing your contact information to ŌURA, you give your express consent to allow ŌURA, its affiliates, and agents to contact you from time to time at any mailing address, phone number, or email address you provide to ŌURA.
Your consent means you agree to be contacted by ŌURA and its service providers via phone, email, text message, or other means for any purpose, including but not limited to notifications related to the Services and your account, subscriptions, purchases, available upgrades, billing and payment processing issues, and telemarketing communications.
Such authorized communications may include use of automated dialing technology or the use of pre-recorded messages. You are responsible for any charges that may be billed to you by your service provider(s) when we contact you.
Qualifications & exceptions
“For any purpose, including but not limited to”
Contacts can come from Oura, affiliates, agents and service providers
Use & Processing · User right or choice
Contact consent is not a condition of using the Services; you can opt out
Oura acknowledges that your consent to contact is not a condition of using the Oura Services. If you do not wish to consent you may contact Oura and ask to be put on a do not contact list, or opt out at any time using the opt-out mechanism provided in the communications.
Supporting quotations
You further acknowledge that your consent to the foregoing is not a condition of using Oura Services, and if you do not wish to consent, you may contact us and request to be placed on a do not contact list, or you may opt out any time using the opt-out mechanism provided in any such communications.
Qualifications & exceptions
Opt out by contacting Oura or using the mechanism in a communication
Not stated here
How quickly a do-not-contact request takes effect is not stated
Use & Processing · User right or choice
Opting into shipping notifications means automated text messages through a service provider
If you opt into shipping notifications, you agree to receive automated transactional text messages about your order status, including shipping confirmations, tracking updates and delivery alerts, sent through third-party service providers such as Narvar. Message frequency varies, carrier message and data rates may apply, and Oura does not charge a fee. You can stop at any time by replying STOP, after which you receive one final confirmation text. Your mobile information is handled under the Privacy Policy.
Supporting quotations
By opting into shipping notifications, you agree to receive automated transactional text messages from Oura regarding your order status, including shipping confirmations, tracking updates, and delivery alerts. These messages are sent via our third-party service provider(s), including but not limited to, Narvar.
Message frequency varies based on your order activity and interaction with our Services. Message and data rates may apply from your mobile carrier.
You can cancel this service at any time. To stop receiving shipping updates, reply STOP to any message. You will receive one final text message confirming your request to unsubscribe.
Qualifications & exceptions
Applies only if you opt into shipping notifications
Carrier fees are your responsibility; Oura charges no fee
Not stated here
Oura and your carrier disclaim liability for delayed or undelivered messages (stated in the same paragraph)
Use & Processing · Restriction or exception
Oura disclaims liability for information you provide, even health records, and may use or share it
Oura disclaims all liability arising out of or relating to any information you provide or direct to be provided to Oura, even if that information constitutes electronic patient health records or similar information. By providing such information you acknowledge Oura may use, process or share it consistent with the Agreement and the Privacy Policy.
Supporting quotations
ŌURA disclaims all liability that arises out of or in any way relates to any information that you provide or direct to be provided to ŌURA, even if that information constitutes electronic patient health records or similar information.
By providing such information to Oura, you acknowledge that Oura may use, process, or share it, consistent with the terms of this Agreement and the Privacy Policy.
Qualifications & exceptions
Use, processing and sharing must be consistent with the Agreement and the Privacy Policy
Not stated here
Who Oura may share information with is not stated here; the Privacy Policy was not supplied
Content & IP Rights · Restriction or exception
Oura trademarks cannot be used or copied without written permission
ŌURA, Ō and OURA are trademarks of Oura Health Oy. You are not granted, by implication or otherwise, any license or right to use marks appearing on or used with the Services (the Trademarks), and under no circumstances may you use or copy them. Nothing grants a right to use displayed Trademarks without express written permission from Oura. The Services may also show third-party trademarks, trade names, product names and logos belonging to their owners.
Supporting quotations
ŌURA, Ō, and OURA are trademarks of Oura Health Oy.
You are not granted, by implication or otherwise, any license or right to use any marks appearing on, or used or displayed in connection with, the Services (“Trademarks”).
Under no circumstances may you use or copy any of the Trademarks. Nothing herein should be construed as granting any license or right to use any Trademarks displayed in connection with the Services without express written permission from ŌURA.
(iii) trademarks, trademark registrations, service marks, logos, or applications therefor in the United States or any foreign country
Qualifications & exceptions
Use of the Trademarks is permitted only with express written permission from Oura
Content & IP Rights · Company practice
Oura owns the Content and Services and protects them under IP laws
Oura Content, Oura Products, Oura features and Services, and the underlying technology are described as protected by copyright, trademark, patent and other intellectual property laws of the United States and foreign countries, with all rights reserved. All content provided with the Services, including the Site, the Product, the Oura Apps, text, graphics, interfaces, images, audio, data and code, and the way it is organized and presented (collectively Content and Copyrighted Works) is said to be exclusively owned, controlled or licensed by or to Oura.
Supporting quotations
Oura Content, Oura Products, ŌURA features and Services, and our underlying technology are protected by copyright, trademark, patent, intellectual property, and other laws of the United States and foreign countries. All rights reserved.
are exclusively owned, controlled, or licensed by or to ŌURA and are protected by U.S. and international copyright laws.
Qualifications & exceptions
Content is owned, controlled or licensed by or to Oura
The definition of Content is very broad and includes data
Not stated here
The text does not say whether the “data” in the Content definition includes data about you; the Privacy Policy was not supplied
Content & IP Rights · Restriction or exception
You may not copy, modify, distribute or display the Copyrighted Works without written permission
You agree not to directly or indirectly copy, reproduce, modify, create derivative works from, distribute or publicly display the Copyrighted Works without Oura’s prior express written permission.
Supporting quotations
You agree you will not directly or indirectly copy, reproduce, modify, create derivative works from, distribute, or publicly display the Copyrighted Works without the prior express written permission of ŌURA.
Qualifications & exceptions
Permission must be prior, express and in writing
Content & IP Rights · Permission or license
Anything you suggest to Oura can be used freely, without credit or payment
If you send Oura communications or materials suggesting changes to the Services, such as new features, or any comments, questions or suggestions (Feedback), Oura is free to use the Feedback regardless of any other obligation or limitation between the parties. It may use any ideas, know-how, concepts, techniques or other intellectual property rights contained in the Feedback for any purpose, without attribution or compensation to anyone, but is not required to use any Feedback.
Supporting quotations
ŌURA is free to use such Feedback irrespective of any other obligation or limitation between the Parties governing such Feedback.
ŌURA is free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although ŌURA is not required to use any Feedback.
Qualifications & exceptions
Applies to Feedback sent by mail, email, telephone or otherwise
No attribution or compensation
Legal Rights & Agreement Rules · Procedure
Copyright infringement notices go to Oura’s Designated Agent with six required elements
Oura says it is its policy to expeditiously process and review notices of claimed copyright or other intellectual property infringement. Notices go to Oura’s Designated Agent at ip@ouraring.com and must contain: a signature of the owner or authorized person; a description of the work claimed to be infringed; a description of the allegedly infringing material and enough information to locate it; contact information; a statement of good faith belief that the use is not authorized; and a statement that the information is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.
Supporting quotations
ŌURA respects the intellectual property rights of others and it is our policy to expeditiously process and review notices of claimed infringement of copyright or other applicable intellectual property laws. Any notices of claimed infringement should be sent to the Designated Agent of ŌURA at
and must contain all of the following: (i) a signature (physical or electronic) of the copyright owner or a person authorized to act on behalf of the copyright owner;
(vi) a statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of a copyright that is allegedly infringed.
Qualifications & exceptions
A notice “must contain all of the following” six elements
Not stated here
The text does not describe a counter-notice process or repeat-infringer policy
Legal Rights & Agreement Rules · Restriction or exception
Oura excludes liability for almost all damages arising from use of the Services, including personal injury
Oura, its subsidiaries, affiliates, officers, directors, employees, representatives, agents, partners and licensors say they are not liable for damages of any kind under any legal theory arising out of or in connection with your use, or inability to use, the Services (including Oura Research Apps), associated content, other sites, or third-party services or products obtained through the Services. The list of excluded damages includes direct, indirect, special, incidental, consequential and punitive damages, personal injury, pain and suffering, emotional distress, loss of revenue, profits, business, data and goodwill, whether caused by negligence, breach of contract or otherwise, even if foreseeable or if Oura was warned of the possibility.
Supporting quotations
IN NO EVENT WILL ŌURA, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, PARTNERS, AND LICENSORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING OURA RESEARCH APPS
INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA
EVEN IF FORESEEABLE. THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT ŌURA HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
Qualifications & exceptions
Covers use of, or inability to use, the Services
Applies whether the claim is in tort (including negligence), contract or otherwise
Subject to the carve-out for liability that cannot be excluded under applicable law
Legal Rights & Agreement Rules · Restriction or exception
Liability that cannot be excluded is capped at what you paid in the prior twelve months
The exclusions do not affect any liability that cannot be excluded or limited under applicable law. To the extent liability cannot be excluded or limited as set out above, Oura says it will not be liable for any claim, in contract, tort or any other theory, in excess of the amount paid to Oura in the prior twelve months.
Supporting quotations
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE EXTENT LIABILITY CANNOT BE EXCLUDED OR LIMITED AS SET FORTH ABOVE, IN NO EVENT SHALL ŌURA BE LIABLE FOR ANY CLAIM, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, IN EXCESS OF THE AMOUNT PAID TO OURA IN THE PRIOR TWELVE (12) MONTHS.
Qualifications & exceptions
The cap is the amount paid to Oura in the prior 12 months
Not stated here
The sentence reads as a cap on liability that cannot be excluded; how it interacts with the limitation of liability for personal injury, or where applicable law does not allow a cap, is not stated
Legal Rights & Agreement Rules · Context
The limitations are described as fundamental to the agreement
Oura states that these limitations of liability and damages are fundamental elements of the agreement between you and Oura.
Supporting quotations
These limitations of liability and damages are fundamental elements of the agreement between you and Oura.
Legal Rights & Agreement Rules · Restriction or exception
You indemnify Oura for claims connected to your use, your account, breaches and violations of law
You agree to indemnify, hold harmless and defend Oura, its subsidiaries, affiliates, officers, directors, employees, representatives, agents, partners, licensors, successors and assigns against any action, claim, damage, debt, demand or liability, including reasonable costs and attorneys’ fees, asserted by any person, arising out of or relating to your use of the Services (including anyone using your account or Credentials), breach of the Agreement by you or anyone using your account or Credentials, information used, stored or transmitted in connection with your account or Credentials, breach of third-party rights including privacy, publicity and intellectual property, or violation of any law, regulation or legal requirement.
Supporting quotations
You agree to indemnify, hold harmless, and defend ŌURA, its subsidiaries, affiliates, officers, directors, employees, representatives, agents, partners, licensors, successors, and assigns, from and against any action, cause, claim, damage, debt, demand, or liability, including reasonable costs and attorneys' fees, asserted by any person, arising out of or relating to
(i) your use of the Services, including but not limited to anyone using your account or Credentials; (ii) breach of this Agreement by you or anyone using your account or Credentials;
(iii) any information used, stored, or transmitted in connection with your account or Credentials; (iv) breach of the rights of any third party, including but not limited to privacy, publicity, intellectual property, or other proprietary rights by you or anyone using your account or Credentials; or (v) violation of any law, regulation, or other legal requirement.
Qualifications & exceptions
Covers claims asserted by any person
Includes acts of anyone using your account or Credentials
Not stated here
The text does not limit indemnity to claims caused by your conduct for item (iii) (any information used, stored or transmitted in connection with your account)
Legal Rights & Agreement Rules · Restriction or exception
The Services are wellness and informational tools, not a medical device or medical advice, except Regulated Features
Except as expressly provided for Regulated Features, the Services are not a medical device and you expressly agree that they do not involve the provision of medical advice by Oura. They are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition, are for wellness and informational purposes only, and cannot replace physicians or medical professionals.
Supporting quotations
EXCEPT AS EXPRESSLY PROVIDED BELOW WITH RESPECT TO REGULATED FEATURES, THE SERVICES ARE NOT A MEDICAL DEVICE AND YOU EXPRESSLY AGREE THAT THE SERVICES DO NOT INVOLVE THE PROVISION OF MEDICAL ADVICE BY ŌURA.
THE SERVICES ARE FOR WELLNESS AND INFORMATIONAL PURPOSES ONLY AND CANNOT REPLACE THE SERVICES OF PHYSICIANS OR MEDICAL PROFESSIONALS.
Qualifications & exceptions
Exception: Regulated Features, defined later in the Precautions section
Legal Rights & Agreement Rules · Restriction or exception
The Services and their content should not replace your doctor, a consultation or product labeling
The Services, including all information, text, images, audio, video and other materials whether provided by Oura or third parties, are not intended to be and should not be used in place of the advice of your physician or other medical professionals, a visit, call or consultation with them, or information in any product packaging or label, including any user manual, instructions for use or indications for use provided for a Regulated Feature.
Supporting quotations
IS NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF (a) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, (b) A VISIT, CALL, OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, OR (c) INFORMATION CONTAINED ON OR IN ANY PRODUCT PACKAGING OR LABEL, INCLUDING ANY USER MANUAL, INSTRUCTIONS FOR USE, OR INDICATIONS FOR USE PROVIDED FOR A REGULATED FEATURE.
Qualifications & exceptions
Applies to materials provided by Oura or by third parties
Legal Rights & Agreement Rules · Restriction or exception
Not for emergencies; do not delay medical advice or use the Services to diagnose or treat
Oura says to call or see your physician promptly with health questions and to call your physician or 911 immediately in an emergency. The Services, including any Regulated Feature, are not intended for emergency or life-threatening situations. You should never disregard medical advice or delay seeking it because of information in the Services and, except as provided for Regulated Features, should not use the Services for diagnosing or treating a health problem. Using the Services or communicating with Oura does not create a doctor-patient, therapist-patient or other healthcare professional relationship.
Supporting quotations
SHOULD YOU HAVE AN EMERGENCY, CALL YOUR PHYSICIAN OR 911 IMMEDIATELY. THE SERVICES, INCLUDING ANY REGULATED FEATURE, ARE NOT INTENDED FOR USE IN EMERGENCY OR LIFE-THREATENING SITUATIONS.
YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING MEDICAL ADVICE BECAUSE OF ANY INFORMATION PRESENTED ON THE SERVICES, AND, EXCEPT AS EXPRESSLY PROVIDED BELOW WITH RESPECT TO REGULATED FEATURES, YOU SHOULD NOT USE THE SERVICES OR ANY INFORMATION PROVIDED IN THE SERVICES FOR DIAGNOSING OR TREATING A HEALTH PROBLEM.
DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT, OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND ŌURA.
Qualifications & exceptions
No emergency use, including for Regulated Features
Diagnosis and treatment exception only for Regulated Features as provided below
Legal Rights & Agreement Rules · Restriction or exception
Changing sleep or activity based on the Services is at your own risk
You should always consult a physician before making changes to your sleep or activity based on information from the Services, or if you have questions about a medical condition. Oura is not responsible for health problems that may result from information you learn through the Services, and if you change your sleep or activity based on the Services you agree you do so fully at your own risk. The information may be misleading if your physiological functions and responses differ significantly from population averages due to medical conditions or rare natural differences.
Supporting quotations
You should always consult a physician before making any changes to your sleep or activity based on information provided through the Services, or if you have any questions regarding a medical condition.
ŌURA is not responsible for any health problems that may result from information you learn about through the Services. If you make any change to your sleep or activity based on the Services, you agree that you do so fully at your own risk.
The information in the Services may be misleading if your physiological functions and responses differ significantly from population averages due to medical conditions or rare natural differences.
Qualifications & exceptions
Oura’s disclaimer is subject to the carve-outs for liability that cannot be excluded and for medical-device law rights
Legal Rights & Agreement Rules · Context
Regulated Features: the Fertile Window is a medical device in some regions and availability can change
A limited number of features may be regulated as medical devices and are made available only where the applicable regulatory requirements have been met (Regulated Features). The Fertile Window feature within Cycle Insights is a Regulated Feature; in the European Union it is CE marked as a medical device under the Medical Device Regulation and the legal manufacturer is Oura Health Oy. Where each Regulated Feature is available is identified at support.ouraring.com, and availability may change at any time and in Oura’s sole discretion, including where required by law or a regulator. Where a Regulated Feature is not available to you, no medical device is provided to you.
Supporting quotations
A limited number of features within the Services may be regulated as medical devices and are made available only in those countries and regions where the applicable regulatory requirements have been met (each, a "Regulated Feature"). The Fertile Window feature within Cycle Insights is a Regulated Feature.
In the European Union, the Fertile Window is CE marked as a medical device under Regulation (EU) 2017/745 (the Medical Device Regulation), and the legal manufacturer is Oura Health Oy
and availability may change at any time and in ŌURA's sole discretion, including where required by applicable law or regulatory authority. Where a Regulated Feature is not available to you, no medical device is provided to you.
Qualifications & exceptions
Available only in countries and regions where regulatory requirements have been met
Availability may change at any time in Oura’s sole discretion
Not stated here
Which countries and regions currently have each Regulated Feature is on a support page and not in this document
Legal Rights & Agreement Rules · Restriction or exception
Fertile Window: for adults as a fertility-monitoring aid, not for contraception
A Regulated Feature may be used only in accordance with its indications for use, intended purpose, contraindications, warnings and instructions in its user manual. The Fertile Window is intended to interpret physiological parameters as an aid in ovulation prediction to facilitate conception, as a personal fertility monitoring tool for adults with menstrual cycles, and is not intended for use by anyone under eighteen. It is not intended as contraception and must not be relied upon to prevent pregnancy; using it contrary to its indications may result in pregnancy. Oura does not offer contraception; contraceptive functionality is offered by Natural Cycles, an independent third party under its own terms and regulatory clearances, and Oura says it is not responsible for that application or your use of it.
Supporting quotations
Each Regulated Feature may be used only in accordance with its indications for use, intended purpose, contraindications, warnings, and instructions for use as set out in the user manual made available for that feature
The Fertile Window is intended to interpret physiological parameters as an aid in ovulation prediction to facilitate conception, and is intended for use by adults with menstrual cycles as a personal fertility monitoring tool. The Fertile Window is not intended for use by individuals under eighteen (18) years of age.
THE FERTILE WINDOW IS NOT INTENDED FOR USE AS CONTRACEPTION AND MUST NOT BE RELIED UPON TO PREVENT PREGNANCY.
Contraceptive functionality is offered by Natural Cycles, an independent third party, under its own terms and its own regulatory clearances, and ŌURA is not responsible for that application or for your use of it.
Qualifications & exceptions
Intended for adults with menstrual cycles
Not for individuals under eighteen
The Natural Cycles application is governed by Natural Cycles’ own terms, which are not supplied
Legal Rights & Agreement Rules · Restriction or exception
Regulated Features give estimates that may be inaccurate; they do not replace a physician
You acknowledge that a Regulated Feature produces predictions and estimates from sensor data and physiological parameters, that its performance is subject to the limitations and accuracy specifications in its User Manual, and that results may be inaccurate or unavailable. Except for a Regulated Feature made available to you as a medical device, and then only within its indications for use, the Services are not a medical device and are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. Even where a Regulated Feature is available, the Services do not provide medical advice and do not replace consultation with a physician or other qualified healthcare professional.
Supporting quotations
You acknowledge that a Regulated Feature produces predictions and estimates based on sensor data and physiological parameters, that its performance is subject to the limitations and accuracy specifications described in the applicable User Manual, and that results may be inaccurate or unavailable.
Except with respect to a Regulated Feature made available to you as a medical device, and then only within that feature's indications for use, the Services are not a medical device and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Even where a Regulated Feature is available to you, the Services do not provide medical advice and do not replace consultation with a physician or other qualified healthcare professional.
Qualifications & exceptions
Medical-device status applies only within the Regulated Feature’s indications for use and where it is made available to you
Legal Rights & Agreement Rules · Restriction or exception
For a Regulated Feature the User Manual controls; your medical-device-law rights are preserved
If a Regulated Feature’s User Manual conflicts with the Precautions section, the User Manual controls for that Regulated Feature. Nothing in the Agreement limits any right or remedy available to you under laws applicable to medical devices.
Supporting quotations
TO THE EXTENT OF A CONFLICT BETWEEN THE USER MANUAL FOR A REGULATED FEATURE AND THIS SECTION, THE USER MANUAL WILL CONTROL WITH RESPECT TO THAT REGULATED FEATURE.
Nothing in this Agreement limits any right or remedy available to you under laws applicable to medical devices.
Qualifications & exceptions
User Manual priority applies only to the Regulated Feature concerned and to a conflict with the Precautions section
The preservation of medical-device-law rights applies to the whole Agreement, including the limitation of liability and warranty disclaimers
Not stated here
Which medical-device laws apply to a given user is not stated
Report a serious incident with a Regulated Feature to Oura and, in the EU, to the authority
If you experience a serious incident in connection with a Regulated Feature, you should report it to Oura at support.ouraring.com and, if you are located in the European Union, to the competent authority of the Member State in which you are established.
Supporting quotations
If you experience a serious incident in connection with a Regulated Feature, you should report it to ŌURA at
and, if you are located in the European Union, to the competent authority of the Member State in which you are established.
Qualifications & exceptions
EU users are also pointed to their Member State authority
Not stated here
“Serious incident” is not defined in this passage
Legal Rights & Agreement Rules · Procedure
Wearing precautions: avoid snagging, remove the Product if your finger is irritated
Take care that the Product you are wearing does not get caught on fixed structures or heavy objects. If you experience redness or skin irritation on your finger while wearing the Product, remove it immediately, and if symptoms persist longer than two to three days of not using the Product, contact a medical professional.
Supporting quotations
Please be cautious that the Product you are wearing does not get caught on fixed structures or heavy objects. If you experience redness or skin irritation on your finger while wearing the Product, remove it immediately. If symptoms persist longer than 2-3 days of not using the Product, please contact a medical professional.
Legal Rights & Agreement Rules · Restriction or exception
The Product is not a toy, should not go in the mouth and is a choking hazard for children
The Product should not be placed in the mouth at any time. It is not a toy and is not intended for use by children. Children should not be left unattended with the Product, as it may pose a choking hazard.
Supporting quotations
Our Product should not be placed in the mouth at any time. Our Product at ŌURA is not a toy nor is it intended for use by children. Children should not be left unattended with this Product, as it may pose a choking hazard.
Legal Rights & Agreement Rules · Restriction or exception
A study’s Research Agreement may add precautions and controls in a conflict
If you participate in a Study through an Oura Research App, the Research Agreement may outline additional precautions, and if the Research terms conflict with the Precautions section the Research Agreement controls.
Supporting quotations
IF YOU PARTICIPATE IN A STUDY THROUGH AN OURA RESEARCH APP, THE RESEARCH AGREEMENT MAY OUTLINE ADDITIONAL PRECAUTIONS. TO THE EXTENT OF A CONFLICT BETWEEN RESEARCH TERMS AND THIS SECTION, THE RESEARCH AGREEMENT WILL CONTROL.
Qualifications & exceptions
Applies only to Study participants
Not stated here
The Research Agreement was not supplied
Sharing & Disclosure · Restriction or exception
Links and third-party products are not endorsed and Oura is not responsible for them
The Services may link to third-party websites or be offered alongside third-party products. Links are for convenience only and do not reflect endorsement, affiliation or sponsorship. Oura says it is not responsible in any manner, including for loss or injury you may suffer, for third-party products or matters associated with a linked site, including content you provide there or your reliance on it. Your use of any third-party product or site is subject to that party’s terms and privacy policies (or lack thereof), Oura does not guarantee that third-party product information is complete, current or error-free, and a third party’s link to the Services is not necessarily an endorsement.
Supporting quotations
You further acknowledge and agree that ŌURA is not responsible in any manner (including without limitation with respect to any loss or injury you may suffer) for any third party products, or matters associated with the linked site, including without limitation, the content you provide on or through any such linked site or your reliance thereon.
In addition, you should be aware that your use of any third party product or site is subject to the terms and conditions applicable to that product or site, including the privacy policies (or lack thereof) of such third party. ŌURA does not guarantee that third party product information is complete, current, or error-free.
Qualifications & exceptions
Links are provided for convenience only
Not stated here
Third-party terms and privacy policies are not supplied
Legal Rights & Agreement Rules · Restriction or exception
Content owned by others is not Oura’s responsibility and carries no warranty
Any content not owned by Oura is owned by its respective owner and is provided by that owner without implying endorsement, affiliation or sponsorship. You acknowledge that Oura is not liable or responsible for any loss, injury, claim or damage of any kind from using third-party products, services or content, and Oura makes no representations or warranties about third-party products or content.
Supporting quotations
You further acknowledge and agree that ŌURA is not liable or responsible for any loss, injury, claim or damage of any kind that you may suffer in any manner as a result of using any third party products, services, or content. ŌURA MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD PARTY PRODUCTS OR CONTENT.
Qualifications & exceptions
Applies to third-party products, services and content
Legal Rights & Agreement Rules · User right or choice
California users receive a consumer notice under Civil Code Section 1789.3; Ouraring, Inc. is the US provider
Oura says California users are entitled to a specific consumer rights notice under California Civil Code Section 1789.3. It identifies the provider of the Services in the United States as Ouraring, Inc., with its principal address at 415 Kearny Street, San Francisco, CA 94108, and gives support@ouraring.com and that address for inquiries or complaints.
Supporting quotations
Under California Civil Code Section 1789.3, California users of the Services are entitled to the following specific consumer rights notice:
The provider of Services in the United States Ouraring, Inc. with its principal address at 415 Kearny Street, San Francisco, CA 94108. For inquiries or complaints, you may contact us by email at support@ouraring.com or by writing to us at the address above.
Qualifications & exceptions
Applies to California users
Not stated here
The statute is cited by name only and is not supplied, so what it requires is not analyzed here
Charges & Financial Obligations · Context
California notice: charges are as shown on the pricing page at the time of purchase
The charges for the Services are as set forth in the applicable subscription or pricing page at the time of purchase and as further described in the Terms.
Supporting quotations
The charges for the Services are as set forth in the applicable subscription or pricing page at the time of purchase and as further described herein.
Qualifications & exceptions
Applies to California users’ notice
Not stated here
The pricing pages are not part of this document
Legal Rights & Agreement Rules · Procedure
California complaints: contact Oura first, then the California Complaint Assistance Unit
For a complaint or more information about the service, contact Oura at the address or email above. If the matter is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
Supporting quotations
If you have a complaint regarding the service or wish to receive further information regarding use of the service, please contact us at the address above or at support@ouraring.com. If the matter is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
Qualifications & exceptions
Applies to California users
Contacting the state unit is permitted if Oura does not resolve the matter
Account & Service Control · Context
The Agreement continues until terminated or cancelled under its terms
The Agreement continues in full force until it is terminated or cancelled pursuant to the Agreement.
Supporting quotations
This Agreement shall continue in full force until terminated or cancelled pursuant to this Agreement.
Account & Service Control · Permission or license
Oura can terminate on 30 days’ notice for any reason, immediately for breach or non-payment
Oura may terminate the Agreement for any reason by giving you thirty days’ notice, immediately for your material breach of the Agreement other than non-payment of Fees, or for non-payment of Fees. Separately, and without notice, Oura reserves the right in its sole discretion, at any time and for any reason, to remove, modify, suspend or disable access to all or any portion of the Services.
Supporting quotations
ŌURA shall have the right to terminate this Agreement (i) for any reason whatsoever by providing thirty (30) days' notice to you; (ii) immediately for your material breach of this Agreement, other than non-payment of Fees; or (iii) for non-payment of Fees.
Notwithstanding the foregoing, ŌURA reserves the right, in its sole discretion and without notice, at any time and for any reason, to remove, modify, suspend, or disable access to all or any portion of the Services.
Qualifications & exceptions
Thirty days’ notice for termination for any reason
No notice requirement for immediate termination for material breach or non-payment, or for removing or suspending access to all or part of the Services
Not stated here
The text does not say whether prepaid Fees are refunded if Oura terminates for convenience; see the Payment and Subscriptions terms
Account & Service Control · User right or choice
You can terminate on 30 days’ notice by support ticket and owe Fees during the notice period
You may terminate the Agreement for any reason by giving Oura thirty days’ notice, by visiting support.ouraring.com and submitting a ticket. You remain responsible for all Fees incurred before and during the notice period.
Supporting quotations
You may terminate this Agreement for any reason whatsoever by providing thirty (30) days' notice to ŌURA by visiting
and submitting a ticket. You shall be responsible for all Fees incurred prior to and during the notice period.
Qualifications & exceptions
Thirty days’ notice, given by support ticket
Fees continue during the notice period
Not stated here
This termination route is separate from cancelling a Subscription, which takes effect at the end of the current Subscription Term
Legal Rights & Agreement Rules · Context
Listed sections survive termination, including arbitration, liability limits and payment obligations
These sections survive termination or expiration for any reason and keep applying even if you stop using the Services: Data and Communications, Intellectual Property Rights, Warranty Disclaimer, Limitation of Liability, Indemnification, Precautions, Export Compliance and Use Restrictions, the United States arbitration and class action waiver section, the non-US dispute resolution section, Miscellaneous, and payment obligations for Fees incurred before termination or expiration.
Supporting quotations
The following Sections shall survive termination or expiration of this Agreement for any reason whatsoever and will continue to apply even if you stop using the Services: Data and Communications, Intellectual Property Rights, Warranty Disclaimer, Limitation of Liability, Indemnification, Precautions, Export Compliance and Use Restrictions, Governing Law; Forum; Mandatory Binding Arbitration, Class Action Waiver for United States Residents, Dispute Resolution, Venue, Forum, and Governing Law for Non-United States Residents, Miscellaneous, and any payment obligations for Fees incurred before the termination or expiration.
Qualifications & exceptions
Survival applies even if you stop using the Services
Not stated here
Other sections, such as Access and Use, Customer Responsibilities and Subscriptions, are not named as surviving
Legal Rights & Agreement Rules · Restriction or exception
US government users: the Services are Commercial Items licensed only on these terms
If you are a US federal government department or agency, or contract on behalf of one, the Services are Commercial Items consisting of Commercial Computer Software and Commercial Computer Software Documentation under the cited federal acquisition regulations, and the Service is licensed to you with only the rights provided under the Agreement. For a US federal government ordering activity, or an employee purchasing through a GSA Schedule contract as agent, the terms of this published Agreement and the Privacy Policy may differ.
Supporting quotations
If you are a U.S. federal government department or agency or are contracting on behalf of such department or agency, Services are “Commercial Items” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202.
the Service is licensed to you with only those rights as provided under the terms and conditions of this Agreement. If you are a U.S. federal government ordering activity, or employee of such ordering activity purchasing through a GSA Schedule contract in your capacity as an agent for such ordering activity, the terms of this published Agreement and the Privacy Policy may differ.
Qualifications & exceptions
Applies to US federal government agencies and ordering activities
Not stated here
The federal regulations are cited by name only and are not supplied
The passage does not say how the terms may differ for GSA Schedule purchasers
Legal Rights & Agreement Rules · Restriction or exception
No export or re-export to prohibited destinations or persons
You will not directly or indirectly export or re-export the Services, or related technical information, to any destination or person prohibited or restricted by applicable law, including US export control laws and regulations and OFAC and EU sanctions regulations.
Supporting quotations
You will not directly or indirectly export or re-export the Services, or any technical information related thereto, to any destination or person prohibited or restricted by applicable law, including, without limitation, all applicable U.S. export control laws and regulations, and OFAC and EU sanctions regulations.
Qualifications & exceptions
Includes, without limitation, US export controls, OFAC and EU sanctions
Legal Rights & Agreement Rules · Restriction or exception
California law governs, subject to the arbitration provision; the UN sales convention is excluded
Subject to the mandatory binding arbitration and class action waiver provision, any action related to the Agreement, the Services and your relationship with Oura is governed by California law without regard to conflict-of-law principles, and is specifically not governed by the United Nations Convention on Contracts for the International Sale of Goods. For arbitration itself, the parties agree the Federal Arbitration Act governs, with California law applying where the Act requires state substantive law.
Supporting quotations
Subject to the Mandatory Binding Arbitration; Class Action Waiver provision below, any action related to this Agreement, the Services, and your relationship with ŌURA shall be governed by, construed, and interpreted in accordance with the laws of the State of California without regard to its conflict of laws principles AND WILL SPECIFICALLY NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.
the parties agree the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement. To the extent the FAA requires application of state substantive law to any issue, then the law of the state of California shall apply.
Qualifications & exceptions
This heading sits under the Section XVI governing-law rules for United States residents; non-US residents are addressed in Section XVII
Arbitration is governed by the Federal Arbitration Act with California law where state law is required
Legal Rights & Agreement Rules · Restriction or exception
Claims exempt from arbitration go to San Francisco courts, which have exclusive jurisdiction
Any claim exempt from arbitration, as listed below, will be brought in the federal or state courts in San Francisco, California, and each party irrevocably submits to the exclusive jurisdiction of those courts.
Supporting quotations
Any claim exempt from arbitration as set forth below will be brought in the federal or state courts in San Francisco, California, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.
Qualifications & exceptions
Applies to the exempt claims listed under “Claims Exempt from Arbitration”
Small claims court claims are allowed in the local small claims court under the exemption for such claims
Not stated here
The small-claims exemption refers to the “local small claims court”, which may not be in San Francisco; the text does not reconcile this with the exclusive San Francisco forum
Legal Rights & Agreement Rules · Restriction or exception
If you live in the US, all disputes go to binding individual arbitration with a class action and jury waiver
If you reside in the United States, the arbitration and class waiver provision applies to you. It requires resolving all disputes arising out of or relating to the Agreement, the Site, the Services and the Products through binding individual arbitration, and includes a class action and jury trial waiver. The Arbitration Agreement supersedes all prior versions. It applies if your country of residence or establishment is the United States.
Supporting quotations
IF YOU RESIDE IN THE UNITED STATES, THEN THIS MANDATORY ARBITRATION AND CLASS WAIVER PROVISION APPLIES TO YOU. IT REQUIRES RESOLUTION OF ALL DISPUTES BETWEEN US THAT ARISE OUT OF OR IN ANY WAY RELATE TO THIS AGREEMENT, THE SITE, THE SERVICES AND THE PRODUCTS THROUGH BINDING INDIVIDUAL ARBITRATION. THIS PROVISION ALSO INCLUDES A CLASS ACTION AND JURY TRIAL WAIVER.
This Arbitration Agreement supersedes all prior versions.
This Arbitration Agreement and Class Action Waiver applies to you if your country of residence or establishment is the United States.
Qualifications & exceptions
Applies if your country of residence or establishment is the United States
Subject to the five categories of claims exempt from arbitration
Legal Rights & Agreement Rules · Restriction or exception
Outside the US, bringing a claim in the US triggers the arbitration clause for threshold questions
If your country of residence or establishment is not the United States and you nevertheless try to bring a legal claim against Oura in the United States, the arbitration agreement and class action waiver apply to decide the threshold issue of whether they apply to you and all other threshold determinations, including residency, arbitrability, venue and applicable law. Section XVII separately provides that if you reside or are established outside the United States, Finnish law applies, and as an individual consumer you may bring proceedings before the competent court of your place of residence or the competent court in Finland.
Supporting quotations
If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Oura in the United States, this Arbitration Agreement and Class Action Waiver will apply for determination of the threshold issue of whether this Arbitration Agreement and Class Action Waiver apply to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
If you reside or have your place of establishment outside of the United States, this Section applies to you and this Agreement will be interpreted in accordance with Finnish law.
As an individual consumer, you may bring any judicial proceedings relating to this Agreement before the competent court of your place of residence or the competent court in Finland.
Qualifications & exceptions
Applies to people whose residence or establishment is outside the United States who file a claim in the United States
Individual consumers outside the US keep the court options in Section XVII
Not stated here
How an arbitrator would apply the threshold determination to a consumer protected by mandatory local law is not stated
Legal Rights & Agreement Rules · Restriction or exception
“Dispute” is defined very broadly and includes validity and scope questions
You and Oura agree that any dispute, claim or controversy arising out of or relating to the Agreement, including its applicability, breach, termination, validity, enforcement or interpretation, or any use of the Site, the Services or the Products, whether based on contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement or negligence) or any other legal or equitable theory, regardless of when it accrued, will be resolved by binding individual arbitration. “Dispute” covers disputes between you and Oura including its current or former affiliates, parents, subsidiaries, and predecessor or successor entities, and is to be interpreted as broadly as the law permits. It includes disputes about the validity, enforceability or scope of this Section, other than the exempt claims, including disputes over compliance with the Pre-Dispute Notice requirement or who pays arbitration fees.
Supporting quotations
You and Oura mutually agree that any dispute, claim or controversy arising out of or relating to the Agreement including the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Site, the Services, and/or the Products, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, (collectively, the “Dispute”), regardless of when it accrued, will be resolved by binding individual arbitration.
The term “Dispute” as used in this Section is intended to be interpreted as broadly as permitted under applicable law and means any dispute, claim, or controversy between you and ŌURA, including any of its current or former affiliates, including parents or subsidiaries, and any predecessor or successor entity to any of the foregoing
For avoidance of doubt, “Dispute” includes any dispute arising out of or relating to the validity, enforceability or scope of this “Governing Law; Forum; Mandatory Binding Arbitration, Class Action Waiver for United States Residents” Section other than the enumerated “Claims Exempt from Arbitration” below, including any dispute over compliance with the Pre-Dispute Notice requirement or a party’s responsibility to pay arbitration fees.
Qualifications & exceptions
Excludes the enumerated Claims Exempt from Arbitration
Covers claims regardless of when they accrued
Includes Oura’s affiliates and predecessors and successors
Legal Rights & Agreement Rules · Restriction or exception
Arbitration means giving up court, a judge or jury, and class or representative claims
Your agreement to resolve all Disputes through mandatory, binding arbitration means you are giving up your right to sue Oura in court and understand that your Dispute will not be resolved by a judge or a jury, and giving up your right to pursue a class action or other type of representative claim against Oura.
Supporting quotations
your agreement to resolve all Disputes through mandatory, binding arbitration means that you are: (1) giving up your right to sue ŌURA in court and understand that your Dispute will not be resolved by a judge and/or a jury; and (2) giving up your right to pursue a class action or other type of representative claim against ŌURA.
Qualifications & exceptions
Subject to the claims exempt from arbitration
The class waiver is set out in more detail in the Class Action Waiver paragraph
Legal Rights & Agreement Rules · Restriction or exception
Five categories of claims are exempt from arbitration; everything else in the Dispute definition is arbitrated
The only Disputes not subject to mandatory binding arbitration are: (i) claims alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights; (ii) claims by you or Oura solely for emergency injunctive relief based on exigent circumstances, such as imminent danger or commission of a crime, hacking or cyber-attack, to stop unauthorized use or abuse of the Services or to stop an intellectual property violation; (iii) at either party’s election, claims that can be brought in the local small claims court under that court’s local rules; (iv) claims for public injunctive relief brought under California law; and (v) claims for vexatious litigation.
Supporting quotations
The only Disputes that are not subject to mandatory, binding arbitration are:
(i) Any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights;
(ii) A claim brought by you or ŌURA solely for emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack), to stop unauthorized use or abuse of the Services, or to stop a violation of any intellectual property;
(iii) At the election of either you or ŌURA, claims that can be brought in the local small claims court pursuant to the local rules of that court;
(iv) Claims for public injunctive relief brought under California law.
(v) Any claim or cause of action for vexatious litigation.
Qualifications & exceptions
Intellectual property claims are exempt for either party, which means Oura’s own IP claims are also not arbitrated
Small claims court exemption applies at either party’s election
Emergency injunctive relief must be “solely” for that relief and based on exigent circumstances
Public injunctive relief claims are stayed until arbitration finishes, with limitation periods tolled
If a claim for public injunctive relief is pursued, you agree that all arbitrable claims will be resolved first and the public injunctive relief claim will remain stayed pending resolution of the arbitration. Statutes of limitation or repose that apply to the public injunctive relief claim remain tolled for the duration of the stay.
Supporting quotations
In the event that a claim for public injunctive relief is pursued, you agree that all arbitrable claims will be resolved first and the claim for public injunctive relief will remain stayed pending resolution of the arbitration. Any statutes of limitation or repose applicable to the claims for public injunctive relief will remain tolled for the duration of the stay.
Qualifications & exceptions
Applies only to public injunctive relief claims brought under California law
Legal Rights & Agreement Rules · Procedure
Both sides must send a written dispute notice at least 30 days before arbitration and try to settle
At least 30 days before a party starts an arbitration, you and Oura each agree to send the other an individualized written notice of the dispute (the Pre-Dispute Notice) and to attempt in good faith to negotiate an informal resolution of the individual claim. The party with the Dispute must follow the three-step notice, negotiation and filing procedure before filing a Demand for Arbitration with the American Arbitration Association. Disputes about compliance with the Pre-Dispute Notice requirement are themselves Disputes for the arbitrator.
Supporting quotations
At least 30 days prior to a party initiating an arbitration, you and Oura each agree to send the other party an individualized notice of the dispute in writing (“Pre-Dispute Notice") and attempt in good faith to negotiate an informal resolution of the individual claim.
The party with the Dispute must follow the procedures set forth in subdivisions (i) –(iii), below, before filing a Demand for Arbitration with the American Arbitration Association (“AAA”):
including any dispute over compliance with the Pre-Dispute Notice requirement or a party’s responsibility to pay arbitration fees
Qualifications & exceptions
Applies to both you and Oura
Notice must be individualized and in writing
Applies before any arbitration is initiated
Legal Rights & Agreement Rules · Procedure
Where to send your notice and what it must say; Oura emails its notice to your account address
If you raise the Dispute, you send your Notice of Dispute to Oura’s agent for service of process, CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. It must contain your name, contact information, account or transaction details, purchase date, a description of your claim and the relief you seek. If Oura raises the Dispute, it sends a substantially similar notice to the email address associated with your account.
Supporting quotations
(i) The party with the Dispute will send a written Pre-Dispute Notice to the other party. If you are raising the Dispute, then you will send your Notice of Dispute to Oura’s agent for service of process: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833.
Your Pre-Dispute Notice must contain the following information: your name, contact information, account or transaction details, purchase date, a description of your claim, and the relief you are seeking. If ŌURA is raising the Dispute, then it will send a substantially similar Pre-Dispute Notice to the email address associated with your account.
Qualifications & exceptions
Your notice goes to the named agent for service of process, not an email address
Oura’s notice goes to the email address associated with your account
Legal Rights & Agreement Rules · Procedure
After 30 days of negotiation either side may file with the AAA, and filing deadlines are paused
You and Oura negotiate in good faith for 30 days. If the Dispute is not resolved when the 30-day period ends, the party with the Dispute may file an Arbitration Demand with the AAA. Any applicable time limit for bringing a claim is paused from the date of receipt of the Notice of Dispute until the 30-day period expires, and the parties agree at the start of negotiations on the date the period expires.
Supporting quotations
(ii) You and we will negotiate in good faith for 30 days in an effort to resolve the Dispute.
(iii) If the Dispute is not resolved at the expiration of the 30-day negotiation period, then the party with the Dispute may file an Arbitration Demand with the AAA and proceed with arbitration pursuant to the procedures set forth below.
Any applicable time limit for bringing a claim will be paused from the date of receipt of the Notice of Dispute until the 30-day period expires. The parties will agree on the date upon which the 30-day period will expire at the beginning of the negotiations.
Qualifications & exceptions
The pause runs from receipt of the Notice of Dispute until the 30-day period expires
Legal Rights & Agreement Rules · Procedure
Arbitration is filed with the AAA and governed by the Federal Arbitration Act
If informal resolution fails, either party may file a demand for arbitration with the AAA. The Arbitration Agreement evidences a transaction in commerce and the parties agree the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of it, with California law applying where the Act requires state substantive law.
Supporting quotations
To the extent the informal resolution process outlined in paragraph 4, above, fails to resolve the dispute, either party may file a demand for arbitration with the AAA and the arbitration will proceed pursuant to the procedures set forth below.
This Arbitration Agreement evidences a transaction in commerce, and the parties agree the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement.
Qualifications & exceptions
California substantive law applies only where the Federal Arbitration Act requires state law
Legal Rights & Agreement Rules · Procedure
The AAA Consumer Rules apply; claims of $50,000 or less are decided on documents unless the arbitrator holds a hearing
The arbitration is administered by the AAA under its then-current Consumer Arbitration Rules. If the amount in controversy of any claim or counterclaim is $50,000 or less, it is resolved by submission of documents under the AAA procedures for document submission, though the arbitrator has discretion to hold a hearing in response to a reasonable and proportionate request from a party.
Supporting quotations
The arbitration will be administered by the AAA in accordance with its then-current Consumer Arbitration Rules which are available at
If the amount in controversy of any claim or counterclaim is $50,000 or less, the matter will be resolved through the submission of documents pursuant to the AAA Procedures for the Resolution of Disputes Through Document Submission, provided that the arbitrator has discretion to decide to hold a hearing in response to the reasonable and proportionate request from a party.
Qualifications & exceptions
The rules are the AAA’s “then-current” Consumer Arbitration Rules
A hearing is at the arbitrator’s discretion on a reasonable and proportionate request
Not stated here
The AAA rules are linked but not supplied, so their content is not analyzed
Cross-references
contrast (model-proposed): Mass arbitration: claims up to $50,000 on documents, others at virtual hearings — contrast: Ordinary arbitrations of $50,000 or less are decided on documents but the arbitrator may hold a hearing on a reasonable request; the mass arbitration paragraph says claims up to $50,000 are decided on documents only, without stating that discretion.
Legal Rights & Agreement Rules · Procedure
Hearings up to $250,000 are by video; larger ones are held in San Francisco County
Any required arbitration hearing where the amount in controversy does not exceed $250,000 is conducted remotely by video conference, and any required hearing where it exceeds $250,000 is conducted in San Francisco County, in each case unless the parties agree otherwise or the arbitrator orders otherwise.
Supporting quotations
any required arbitration hearing in an arbitration wherein the amount in controversy does not exceed $250,000 shall be conducted remotely via video conference except as otherwise agreed by the parties or ordered by the arbitrator. Any required arbitration hearing in an arbitration wherein the amount in controversy exceeds $250,000 shall be conducted in San Francisco County except as otherwise agreed by the parties or ordered by the arbitrator.
Qualifications & exceptions
Threshold is amount in controversy of $250,000
Parties or the arbitrator can change location
Legal Rights & Agreement Rules · Restriction or exception
Arbitration is individual only; an unenforceable waiver is severed and those claims go to court
Arbitration is conducted only on an individual basis, not as a class or representative action. Unless Oura and you agree in writing, the arbitrator may not consolidate more than one party’s claims or preside over any class or representative proceeding. If a court or arbitrator decides applicable law prevents enforcing the waiver for a claim or requested remedy, only that claim or remedy is severed from the agreement to arbitrate and brought in a court of competent jurisdiction, and the claims or remedies that are not subject to arbitration are stayed until all arbitrable claims and remedies are finally resolved.
Supporting quotations
You and Ōura agree that arbitration will be conducted only on an individual basis and not as a class or representative action. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding.
If any court or arbitrator determines that the applicable law precludes enforcement of this waiver as to any claim or requested remedy, then that claim or requested remedy, and only that claim or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction.
In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then we agree that all claims or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims and remedies are finally resolved.
Qualifications & exceptions
Consolidation requires written agreement by both sides
Severance is limited to the claim or remedy the waiver cannot be enforced against
Legal Rights & Agreement Rules · Procedure
Mass arbitration procedures apply to 25 or more similar demands from claimants sharing a lawyer
The mass arbitration procedures apply when 25 or more arbitration demands raising the same or substantially similar claims are filed by claimants who share the same lawyer or whose lawyers are working together. All such arbitrations are administered by the AAA under its Consumer Arbitration Rules and its Mass Arbitration Supplementary Rules, and the parties agree to the specific processes under AAA MA Rule 1(d).
Supporting quotations
These mass arbitration procedures apply when 25 or more arbitration demands raising the same or substantially similar claims are filed by claimants who share the same lawyer or whose lawyers are working together.
All arbitrations covered by these procedures will be administered by the AAA pursuant to the AAA’s Consumer Arbitration Rules (“Consumer Rules”) and its Mass Arbitration Supplementary Rules (“MA Rules”)
Qualifications & exceptions
Applies when 25 or more demands raise the same or substantially similar claims
Requires a shared lawyer or lawyers working together
Not stated here
The AAA Mass Arbitration Supplementary Rules are not supplied
Legal Rights & Agreement Rules · Procedure
A Limited Service Neutral randomly picks the batches of 20 demands; other gaps go to the merits arbitrators
The AAA appoints a Limited Service Neutral solely to randomly select the initial and subsequent batches of twenty demands. The parties may agree in writing to have the neutral perform additional tasks, and any process not addressed in the mass arbitration paragraph is addressed by the merits arbitrators.
Supporting quotations
The parties agree that the AAA shall appoint a Limited Service Neutral solely for the purpose of randomly selecting the initial and subsequent batches of twenty (20) demands
The parties may agree in writing to have the Limited Service Neutral perform additional tasks. The parties further agree that any process or procedure that is not addressed in this paragraph 7 will be addressed by the merits arbitrators.
Qualifications & exceptions
Batches are of 20 demands
Additional neutral tasks require written agreement
Not stated here
What happens to demands outside the first batches is described in the following mass arbitration provisions
Legal Rights & Agreement Rules · Procedure
Mass arbitration: claims up to $50,000 on documents, others at virtual hearings
In mass arbitrations, all claims that do not exceed $50,000 are resolved on the submission of documents only, and under MA Rule 5 all other claims have virtual hearings. The merits arbitrator is appointed by the AAA under MA Rule 7, following the procedure in the Consumer Rules.
Supporting quotations
All claims that do not exceed $50,000 will be resolved based on the submission of documents only. Pursuant to MA Rule 5, all other claims will have virtual hearings.
Pursuant to MA Rule 7, the merits arbitrator will be appointed by the AAA following the procedure set forth in the Consumer Rules.
Qualifications & exceptions
Document-only resolution for claims up to $50,000
Virtual hearings for larger claims
Not stated here
The ordinary arbitration rule leaves a hearing to the arbitrator’s discretion for $50,000 or less; this mass arbitration paragraph says documents only without that discretion
Legal Rights & Agreement Rules · Procedure
Mass arbitration scheduling and discovery follow agreed schedules and the AAA Consumer Rules
In a mass arbitration the parties use best efforts to submit a mutually agreed scheduling order to the arbitrator, who schedules a preliminary hearing only if they cannot agree. The AAA Consumer Arbitration Rules governing motions and discovery apply.
Supporting quotations
The parties will use their best efforts to submit a mutually agreed upon scheduling order to the arbitrator. The arbitrator will schedule a preliminary hearing only if the parties are unable to agree on a schedule.
The AAA Consumer Arbitration Rules governing motions and discovery will apply.
Not stated here
The AAA Consumer Arbitration Rules are not supplied
Legal Rights & Agreement Rules · Procedure
Only 20 randomly chosen Initial Cases are filed; the rest are held in abeyance with no fees
Mass-filed claims are heard in stages and proceed in batches. Within thirty days of the AAA designating a mass filing, the Limited Service Neutral randomly selects twenty individual demands (the Initial Cases) to be filed with the AAA and proceed. Only the Initial Cases are filed. All other demands (the Remaining Cases) are held in abeyance and are not filed, processed, administered or adjudicated, and no filing fees, administrative fees or arbitrator compensation are assessed or collected for them unless and until they are selected to proceed or otherwise resolved. Each matter is heard individually by a separate AAA arbitrator appointed under the regular consumer procedures, is decided on its own facts, and does not bind any other claim in the mass filing.
Supporting quotations
Claims in a mass arbitration will be heard in stages regardless of whether the hearing is by document submission or virtual hearing and will proceed in batches as follows:
Within thirty (30) days of the AAA designating a mass filing, the Limited Service Neutral shall randomly select twenty (20) individual demands (the "Initial Cases"), to be filed with the arbitration provider and to proceed to arbitration. Only the Initial Cases shall be filed with the AAA.
All other demands comprising the mass filing (the "Remaining Cases") shall be held in abeyance and shall not be filed, processed, administered, or adjudicated, and no filing fees, administrative fees, or arbitrator compensation shall be assessed or collected in connection with the Remaining Cases unless and until they are subsequently selected to proceed or are otherwise resolved.
Each matter will be heard individually by a separate AAA arbitrator appointed pursuant to the AAA’s regular consumer arbitration arbitrator appointment procedures. Each will be decided on its own facts and will not be binding on any other claim in the mass filing.
Qualifications & exceptions
Applies only to mass filings under the mass arbitration procedures
Remaining Cases are not filed with the AAA unless selected
Legal Rights & Agreement Rules · User right or choice
Remaining claims are paused with limitation periods tolled; you may withdraw before your hearing begins
All Remaining Claims are paused until the Initial Cases, including the mediation, are completed, and all statutes of limitation are tolled during the pause. You may withdraw your claim from the mass filing at any time before your individual hearing begins and pursue it separately by giving notice of your intent to your counsel, who then notifies Oura and the AAA. A later paragraph says you always have the right to withdraw from the mass arbitration and file an individual arbitration demand with the AAA, and that the procedures do not limit your right to seek any remedy available in your individual arbitration.
Supporting quotations
All Remaining Claims will be paused until the Initial Cases, including the mediation described in subparagraph (viii), below, are completed. All statute of limitations will be tolled during the pause.
You may withdraw your claim from the Mass Filing at any time before your individual hearing begins and pursue it separately by providing notice of your intent to do so to your counsel who will then provide notice to ŌURA and the AAA.
These mass arbitration procedures do not limit your right to seek any remedy available under this arbitration agreement and/or applicable law in your individual arbitration. You always have the right to withdraw from the mass arbitration proceeding and file an individual arbitration demand with the AAA.
Qualifications & exceptions
Notice of withdrawal is given through your counsel
Limitation periods are tolled during the pause
Not stated here
One paragraph limits withdrawal to “any time before your individual hearing begins” and another says you “always” may withdraw; the text does not say whether the first limit applies to the second
Legal Rights & Agreement Rules · Procedure
Further batches of 20 proceed one group at a time unless the parties agree otherwise
If the Remaining Cases are not resolved through mediation, the Limited Service Neutral randomly selects another group of twenty cases to proceed under the same procedure. The parties may modify the number of cases by written agreement, and groups proceed one at a time unless the parties agree otherwise in writing.
Supporting quotations
If the Remaining Cases are not resolved through the mediation set forth in paragraph (viii) below, then the Limited Service Neutral will randomly select another group of 20 cases which will proceed pursuant to the procedure set forth above. The parties may modify the number of cases by written agreement. Groups will proceed one at a time, unless the parties agree otherwise in writing.
Qualifications & exceptions
Changes to the batch size or sequencing require written agreement
Legal Rights & Agreement Rules · Procedure
Mediation follows the Initial Cases, with fees split between the sides
Within 45 days after the last of the Initial Cases is decided or otherwise resolved, both sides participate in a mediation before a mutually agreed mediator to try to resolve the Remaining Claims. The parties split the mediator’s fees, and both sides must have an individual or individuals present with authority to settle all claims. If mediation does not resolve all claims, the Remaining Cases proceed under the batching procedure.
Supporting quotations
Within 45 days after the last of the Initial Cases has been decided (or otherwise resolved), both sides will participate in a mediation before a mutually agreed upon mediator to try to resolve the Remaining Claims. The parties will split the mediator's fees.
Both sides must have an individual or individuals present with authority to settle all claims. If mediation does not resolve all claims, then the Remaining Cases will proceed pursuant to the batching procedure described above.
Qualifications & exceptions
Mediator fees are split between the parties
Legal Rights & Agreement Rules · Permission or license
The arbitrator can award any relief a court could, subject to the exemptions and class waiver
Subject to the provisions on disputes subject to arbitration and the class action waiver, the arbitrator may award any relief that a court of competent jurisdiction could award.
Supporting quotations
Subject to paragraphs 2 and 6, above, the arbitrator may award any relief that a court of competent jurisdiction could award.
Qualifications & exceptions
Paragraph 2 is “Disputes Subject to Arbitration” and paragraph 6 is “Class Action Waiver”
Legal Rights & Agreement Rules · Restriction or exception
The arbitrator issues a written decision; declaratory and injunctive relief is individual only
The arbitrator issues a written decision including the essential findings and conclusions, and judgment on the award may be entered in any court with proper jurisdiction. Subject to the exemption for public injunctive relief, the arbitrator may award any relief allowed by law or the AAA Rules. All claims for declaratory or injunctive relief that are subject to arbitration may be resolved only on an individual basis and only to the extent necessary to provide relief warranted by a claimant’s individual claim.
Supporting quotations
The arbitrator will issue a written decision which shall include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction.
All claims for declaratory or injunctive relief that are subject to arbitration may be resolved only on an individual basis and only to the extent necessary to provide relief warranted by a claimant’s individual claim.
Qualifications & exceptions
“Subject to paragraph 3(iv)”, the exemption for public injunctive relief under California law
Legal Rights & Agreement Rules · Procedure
Each party pays the arbitration fees the AAA Fee Schedule requires of it
Each party pays the arbitration fees and costs that it is required to pay under the applicable AAA Fee Schedule.
Supporting quotations
Each party will pay the arbitration fees and costs that it is required to pay under the applicable AAA Fee Schedule.
Not stated here
The AAA Fee Schedule is not supplied, so the amounts and who pays what are not analyzed here
Legal Rights & Agreement Rules · Restriction or exception
Each side bears its own attorneys’ fees unless law allows recovery or a claim is frivolous
Attorneys’ fees are governed by applicable law. Each party bears its own fees and costs unless applicable law permits the prevailing party to recover attorneys’ fees. If a party files a claim the arbitrator deems frivolous or wholly without merit within the meaning of California Code of Civil Procedure section 128.7 or Federal Rule of Civil Procedure 11, the arbitrator may, on their own motion or a party’s motion, award attorneys’ fees and costs to the prevailing party in the final award.
Supporting quotations
Attorneys’ fees are governed by applicable law. Each party will bear its own fees and costs unless the applicable law permits the prevailing party to recover attorneys’ fees.
If a party files a claim that the arbitrator deems to be frivolous or wholly without merit within the meaning of California Code of Civil Procedure section 128.7 or Federal Rule of Civil Procedure 11 then the arbitrator may, on the arbitrator’s own motion or upon the motion of a party, include an award of attorneys’ fees and costs to the prevailing party in the final award.
Qualifications & exceptions
Frivolous-claim fee award is discretionary (“may”)
Applies to a claim by any party
Not stated here
The cited California and federal rules are not supplied
Legal Rights & Agreement Rules · Restriction or exception
If part of the arbitration clause is unenforceable it is severed and the rest stays in force
If a court or arbitrator finds any provision of the United States Mandatory Arbitration and Class Action Waiver provision unenforceable, that provision is severed or modified as appropriate and the rest of the agreement remains in full force and effect.
Supporting quotations
If a court or arbitrator finds any provision of this United States Mandatory Arbitration; Class Action Waiver provision to be unenforceable, then that provision(s) will be severed or modified as appropriate and the rest of the agreement will remain in full force and effect.
Qualifications & exceptions
Applies to the arbitration and class waiver provision
Specific class-waiver severance is described in the Class Action Waiver paragraph
Legal Rights & Agreement Rules · Restriction or exception
Outside the US, Finnish law applies and mandatory local consumer protections still apply
If you reside or have your place of establishment outside the United States, Section XVII applies and the Agreement is interpreted under Finnish law, with the UN sales convention (CISG) excluded. If you act as an individual consumer and mandatory consumer protection rules in your country of residence are more beneficial to you, those rules apply regardless of the choice of Finnish law. By contrast, Section XVI applies California law to United States residents.
Supporting quotations
If you reside or have your place of establishment outside of the United States, this Section applies to you and this Agreement will be interpreted in accordance with Finnish law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
If you are acting as an individual consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Finnish law.
any action related to this Agreement, the Services, and your relationship with ŌURA shall be governed by, construed, and interpreted in accordance with the laws of the State of California without regard to its conflict of laws principles
Qualifications & exceptions
Applies to people residing or established outside the United States
More beneficial mandatory consumer protections apply only to individual consumers
Not stated here
The text does not say which law governs a person who is a US resident but travels or lives abroad, beyond the residence-or-establishment test
Legal Rights & Agreement Rules · User right or choice
Non-US consumers can sue in their home court or Finland; Oura can enforce only where you live
As an individual consumer outside the United States you may bring any judicial proceedings relating to the Agreement before the competent court of your place of residence or the competent court in Finland. If Oura wishes to enforce any of its rights against you as a consumer, it may do so only in the courts of the jurisdiction in which you are a resident.
Supporting quotations
As an individual consumer, you may bring any judicial proceedings relating to this Agreement before the competent court of your place of residence or the competent court in Finland. If Oura wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident.
Qualifications & exceptions
Applies to individual consumers outside the United States
Oura’s enforcement is limited to the courts where you reside
Cross-references
contrast (model-proposed): Claims exempt from arbitration go to San Francisco courts, which have exclusive jurisdiction — contrast: Claims exempt from arbitration for United States residents go to the exclusive jurisdiction of San Francisco courts, while individual consumers outside the United States may sue in their home court or Finland and Oura may enforce only where they reside.
Legal Rights & Agreement Rules · Restriction or exception
English controls: documents, notices and interpretation of the Agreement
The English language governs all documents, notices and interpretations of the Agreement.
Supporting quotations
The English language shall govern all documents, notices, and interpretations of this Agreement.
Qualifications & exceptions
Appears in the non-US dispute resolution section; the final section adds that English controls over translations unless local law requires otherwise
Legal Rights & Agreement Rules · Restriction or exception
If you bring a non-US claim in the US, the US arbitration terms decide threshold questions
If your country of residence or establishment is not the United States and you nevertheless try to bring a legal claim against Oura in the United States, the Arbitration Agreement and Class Action Waiver in Section XVI apply to decide the threshold issue of whether they apply to you and all other threshold determinations, including residency, arbitrability, venue and applicable law.
Supporting quotations
If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Oura in the United States, the Arbitration Agreement and Class Action Waiver in Section XVI will apply for determination of the threshold issue of whether this Arbitration Agreement and Class Action Waiver apply to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
this Arbitration Agreement and Class Action Waiver will apply for determination of the threshold issue of whether this Arbitration Agreement and Class Action Waiver apply to you
Qualifications & exceptions
Applies only to claims brought in the United States by someone outside it
Use & Processing · Company practice
Oura may monitor use of the Services to ensure compliance
You acknowledge that Oura has the right to monitor use of the Services to ensure compliance with the Agreement.
Supporting quotations
You acknowledge that ŌURA has the right to monitor use of the Services to ensure compliance with the Agreement.
Qualifications & exceptions
Purpose stated: ensuring compliance with the Agreement
Not stated here
What is monitored and how is not stated; the Privacy Policy was not supplied
Legal Rights & Agreement Rules · Restriction or exception
Waivers must be written and do not carry over to other terms
No waiver of any term, by conduct or otherwise, in one or more instances is a waiver of any other term, whether or not similar, or a continuing waiver. No waiver binds unless executed in writing by the party making it.
Supporting quotations
No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision, or condition hereof.
No waiver shall be binding unless executed in writing by the party making the waiver.
Qualifications & exceptions
Applies to both parties’ waivers
Legal Rights & Agreement Rules · Restriction or exception
You cannot assign the Agreement
You may not assign the Agreement to any other party and any attempt to do so is void.
Supporting quotations
You may not assign this Agreement to any other party and any attempt to do so is void.
Qualifications & exceptions
Restriction is on you; nothing in this sentence restricts Oura’s assignment
Legal Rights & Agreement Rules · Restriction or exception
Unenforceable provisions are enforced as far as possible and the rest stays effective
If any provision of the Agreement is determined to be illegal or unenforceable, it will be enforced to the maximum extent possible and the other provisions remain fully effective and enforceable.
Supporting quotations
If any provision of this Agreement is determined to be illegal or unenforceable, then such provision will be enforced to the maximum extent possible, and the other provisions will remain fully effective and enforceable.
Qualifications & exceptions
The arbitration section has its own severability paragraph
Legal Rights & Agreement Rules · Restriction or exception
The Terms and Privacy Policy are the entire agreement, and the Terms prevail in a conflict
These Terms and the Privacy Policy together are the complete and exclusive statement of the agreement between you and Oura regarding the Services and supersede all prior or contemporaneous communications, representations, statements and understandings, oral or written. If the Agreement and the Privacy Policy conflict, the Agreement prevails.
Supporting quotations
These Terms and the Privacy Policy constitute the complete and exclusive statement of the agreement between you and ŌURA regarding the Services, and supersedes any and all prior or contemporaneous communications, representations, statements, and understandings, whether oral or written, between the parties.
In case of any conflict between the terms of this Agreement and the terms of the Privacy Policy, the terms of this Agreement shall prevail.
Qualifications & exceptions
Entire agreement covers these Terms and the Privacy Policy regarding the Services
The Agreement prevails over the Privacy Policy in a conflict
Not stated here
The Privacy Policy was not supplied, so which of its terms might conflict is not analyzed
A Research Agreement may control over these Terms in a study; see the Research Apps provisions
Legal Rights & Agreement Rules · Permission or license
Oura can update the Terms and Privacy Policy by posting; continued use means you accept
Oura may update the Agreement and/or the Privacy Policy at any time and for any reason in its sole discretion by posting updated terms. Unless Oura indicates otherwise, changes take effect prospectively from the date of posting. Oura will notify you of any material changes to the Agreement or Services. By continuing to access or use the Services after notice of a modification you agree to be bound by the modified Agreement, and if it is not acceptable your only recourse is to stop using the Services.
Supporting quotations
ŌURA reserves the right to update this Agreement and/or the Privacy Policy at any time and for any reason in its sole discretion by posting updated terms. Unless otherwise indicated by ŌURA, any changes will become effective on a prospective basis from the date of posting.
ŌURA will notify you of any material changes to this Agreement or Services. By continuing to access or use the Services after we have provided you with notice of a modification, you are agreeing to be bound by the modified Agreement. If the modified Agreement is not acceptable to you, your only recourse is to cease using the Services.
Qualifications & exceptions
Changes are prospective from posting unless Oura indicates otherwise
Notice is promised for material changes only
Continued use after notice is acceptance
Not stated here
How notice is given is not stated
Account & Service Control · Restriction or exception
Oura and its providers may change features and prices, push app updates and discontinue Services without liability
Oura and its third-party service providers may make improvements or changes in the Services, features and prices at any time and for any reason in their sole discretion. The Oura Apps may download and install upgrades, updates and additional features to improve, enhance and further develop the Services. Oura may modify or discontinue the Services or any portion, temporarily or permanently, with or without notice, and is not liable to you or any third party for any modification, suspension or discontinuance.
Supporting quotations
ŌURA and its third-party service providers may make improvements and/or changes in the Services, features, and prices described at any time and for any reason in its sole discretion. The Oura Apps may download and install upgrades, updates, and additional features in order to improve, enhance, and further develop the Services.
ŌURA reserves the right at any time to modify or discontinue, temporarily or permanently, the Services or any portion thereof with or without notice. You agree that ŌURA shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
Qualifications & exceptions
No notice requirement for discontinuing the Services or a portion
Not stated here
Refunds for discontinued paid features are not addressed here; see the Payment and Subscriptions terms
Legal Rights & Agreement Rules · Context
Terms of Delivery carry their own “Last Updated: March 4, 2024” date
The Terms of Delivery section is dated March 4, 2024, which is earlier than the October 2, 2026 last-updated date and the November 4, 2026 effective date at the top of the document.
Supporting quotations
Last Updated: March 4, 2024
Not stated here
The text does not explain why the delivery section carries an earlier date than the rest of the Terms
Charges & Financial Obligations · Company commitment
Canada and the UK: Oura delivers Products duty paid and charges local tax
For Canada and the UK, Oura delivers Products under a Delivered Duty Paid (DDP) Incoterm. Oura is responsible for importing and delivering Products to the named place in the buyer’s country and for paying all import costs, charges tax at the applicable rate based on the delivery address, and issues a compliant tax invoice for local indirect taxes as required by local law.
Supporting quotations
ŌURA will deliver the Products under a Delivered Duty Paid (“DDP”) Incoterm. ŌURA is responsible for importing and delivering Products to the named place in the country of the buyer. ŌURA is responsible for paying all costs related to the import of the Products into the country of the buyer and will charge tax at the applicable rate based on the delivery address for the Products.
ŌURA will issue a compliant tax invoice for any local indirect taxes due on the sale, as required under local law.
Qualifications & exceptions
Applies under the heading “Canada and the UK”
Charges & Financial Obligations · Company practice
EU and USA: Oura fulfils from local distribution centers and charges tax by delivery address
For the European Union and the USA, Oura fulfils Products from local distribution centers to the named place in the buyer’s jurisdiction and charges tax at the applicable rate based on the delivery address in accordance with local rules.
Supporting quotations
ŌURA will fulfil Products from local distribution centers to the named place in the respective jurisdiction of the buyer. ŌURA will charge tax at the applicable rate based on the delivery address for the Products in accordance with the local rules.
Qualifications & exceptions
Applies under the heading “The European Union and USA”
Charges & Financial Obligations · Restriction or exception
Elsewhere: Oura delivers DAP; you pay import costs and no tax is collected for you
For countries not listed, Oura delivers Products under a DAP Incoterm with title transferring to the buyer immediately before importation. Oura pays for carriage to the named place outside the buyer’s country but is not responsible for importing the Products into the buyer’s country or delivering them to the named place there. The buyer is responsible for all costs related to the import of the Products, and Oura will not facilitate the collection of any taxes on the buyer’s behalf.
Supporting quotations
ŌURA will deliver the Products under a DAP Incoterm with title transferring to the buyer immediately prior to importation. ŌURA pays for the carriage to the named place outside the country of the buyer, but is not responsible for importing the Products into the country of the buyer and delivering the Products to the named place in the country of the buyer.
The buyer is responsible for all costs related to the import of the Products. ŌURA will not facilitate the collection of any taxes on the buyer’s behalf.
Qualifications & exceptions
Applies under the heading “Outside the Countries Listed Above”
Title transfers immediately before importation
Legal Rights & Agreement Rules · Restriction or exception
The English version controls over translations unless local law requires otherwise
If the English version and a translation in another language conflict, the English version controls, unless and except as required by applicable local law.
Supporting quotations
In the case of any conflict between the English language version and translations in other languages, the English language will control, unless and except as required by applicable local law.
Qualifications & exceptions
Local law can override the English-controls rule
Charges & Financial Obligations · Permission or license
Oura decides which Services cost money and can change or end Paid Services
Paid Services are Services Oura makes available only on payment of Fees, whether as a one-time purchase (including Products and Pre-Orders) or as a Subscription, meaning access to specified Paid Services for recurring Fees, including free-trial, prepaid, promotional or organization-paid periods. Oura may change, suspend or discontinue Paid Services at any time for any reason and has sole discretion over which Services or portions require payment. Oura and its service providers may also change Services, features and prices at any time and for any reason in their sole discretion.
Supporting quotations
“Paid Services” means those Services that ŌURA makes available only upon payment of Fees, whether as a one-time purchase (including Products and Pre-Orders) or as a Subscription.
Subscription means access to specified Paid Services pursuant to Subscription Terms (as defined in Section V. below) in exchange for your payment of recurring Fees, including any free-trial, prepaid, promotional, or organization-paid period.
We may make changes to, suspend, or discontinue Paid Services at any time for any reason, and ŌURA reserves the sole discretion to determine which Services or portions thereof require payment.
ŌURA and its third-party service providers may make improvements and/or changes in the Services, features, and prices described at any time and for any reason in its sole discretion.
Qualifications & exceptions
“Any time” and “any reason”
Sole discretion over which Services or portions require payment
Not stated here
This passage does not say whether a change to a Paid Service entitles you to a refund; see the refund and fee-change terms
Charges & Financial Obligations · Company practice
Pre-orders are charged when placed, with no shipping date guarantee
Paid Services may include pre-ordered Products that will be produced for you in the future. You are charged the Pre-Order fee when you place the Pre-Order. The shipping date depends on factors including when you paid and Oura’s manufacturing schedule, and there is no shipping date guarantee for Pre-Orders.
Supporting quotations
You will be charged a Pre-Order fee when placing your Pre-Order.
The actual date for shipping any accepted Pre-Order will depend on a variety of factors, including but not limited to, the date of payment of your Pre-Order fee and the manufacturing schedule of ŌURA. There is no shipping date guarantee for Pre-Orders.
Qualifications & exceptions
Charged at the time of placing the Pre-Order, not at shipment
“Accepted” Pre-Orders only
Not stated here
Cancellation or refund of a Pre-Order that is delayed is not addressed here
Charges & Financial Obligations · Restriction or exception
You agree to pay all Fees and taxes incurred before termination or cancellation
You agree to pay all applicable fees for Paid Services, including monthly subscription fees, user fees, offering fees and any other fees, charges or costs you agree to during checkout (Fees), and all applicable taxes incurred before the Agreement is terminated or cancelled.
Supporting quotations
You agree to pay all applicable fees for Paid Services including, without exclusion, any monthly subscription fees, user fees, and offering fees and any other fees, charges, or costs that you agree to purchase as part of the Paid Services during the checkout process (“Fees”).
You agree to pay all Fees and all applicable taxes incurred prior to termination or cancellation of this Agreement.
Qualifications & exceptions
Fees include any charges you agree to during checkout
Obligation covers amounts incurred before termination or cancellation
Charges & Financial Obligations · Company practice
Promotional Offers are discretionary, can differ between customers, and have no cash value
Oura may offer promotional credits, vouchers, discounts, free or reduced shipping or other benefits at its sole discretion. Offers may go to some customers and not others, including on a randomized basis for testing and product development, and may be limited in time, quantity or eligibility. An offer does not change the standard price, and another customer receiving an offer does not entitle you to it. Unless stated otherwise when presented, offers have no cash value, are non-transferable, cannot be redeemed for cash and cannot be applied retroactively to a completed order. Each offer’s own terms are disclosed when it is presented and control over these Terms if they conflict.
Supporting quotations
Promotional Offers are made at our sole discretion, may be made available to some Customers and not others, including on a randomized basis for testing and product development purposes, and may be limited in time, quantity, or eligibility.
A Promotional Offer does not change the standard price of any Product or Paid Service, and the availability of a Promotional Offer to another Customer does not entitle you to that or any other Promotional Offer.
Unless we state otherwise when the offer is presented, Promotional Offers have no cash value, are non-transferable, may not be redeemed for cash, and cannot be applied retroactively to a completed order.
The specific terms and conditions applicable to each Promotional Offer will be disclosed to you when the Promotional Offer is presented, and those terms and conditions control to the extent they conflict with these Terms.
Qualifications & exceptions
Defaults apply “unless we state otherwise when the offer is presented”
Randomized availability is for testing and product development
Not stated here
The terms of any particular offer are not in this document
Charges & Financial Obligations · Restriction or exception
Refunds on orders with Promotional Offers are limited; offers can be revoked for fraud or abuse
If an order placed with a Promotional Offer is cancelled or a Product is returned, any refund is limited to the amounts you actually paid. Oura may withhold, revoke or reverse a Promotional Offer, and cancel any associated order, where it reasonably believes the offer was obtained or used through fraud, abuse or a violation of the Agreement.
Supporting quotations
If an order placed with a Promotional Offer is cancelled or a Product is returned, any refund will be limited to the amounts you actually paid.
We may withhold, revoke, or reverse a Promotional Offer, and cancel any associated order, where we reasonably believe it has been obtained or used through fraud, abuse, or in violation of this Agreement.
Qualifications & exceptions
Refund limit applies to orders placed with a Promotional Offer
Revocation requires a reasonable belief of fraud, abuse or violation
Not stated here
No separate return or order-cancellation policy appears in this document, so whether and how a returned Product is refunded is not stated here
Charges & Financial Obligations · Permission or license
You authorize charges to your payment method and Paid Services can be suspended if it fails
You authorize Oura to charge your designated payment method for Paid Services. By providing a payment method you represent and warrant that you are authorized to use it and that you authorize Oura or its third-party payment processor to charge the total of your purchase, including applicable taxes and other charges. If the payment method cannot be verified, is invalid or is otherwise unacceptable, the Paid Service may be suspended or cancelled, and you must resolve any problem to continue using the Service.
Supporting quotations
You authorize ŌURA to charge your designated payment method for Paid Services. By providing an acceptable payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your purchase, including any applicable taxes and other charges.
If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your Paid Service may be suspended or canceled. You must resolve any problem we encounter in relation to the payment method you provide in order to proceed with your use of the Service.
Qualifications & exceptions
Charges can be made by Oura or its third-party payment processor
Charges & Financial Obligations · Company practice
Billed amounts can change with promotions, taxes and currency exchange rates
If you accept a Promotional Offer or change your Paid Services, the Fees, taxes and amounts billed may vary. Billing amounts may also vary because of changes in applicable taxes or currency exchange rates, and you authorize Oura or its third-party payment processor to charge your payment method for the corresponding amount.
Supporting quotations
If you accept a Promotional Offer or make changes to your Paid Services, the Fees, taxes, and amounts billed may vary. Billing amounts may also vary due to changes in applicable taxes or currency exchange rates. You authorize us or our third-party payment processor to charge your payment method for the corresponding amount.
Qualifications & exceptions
Your authorization extends to the varied amount
Not stated here
No notice period for these variations is given in this passage
Charges & Financial Obligations · Restriction or exception
No refunds unless required by law; discounts do not stack; payment duty survives termination
Refunds will not be issued unless required by law. Except as stated when an offer is presented, individual discounts cannot be combined or stacked with other discounts. The payment obligation survives termination or cancellation of the Agreement.
Supporting quotations
Refunds will not be issued unless required by law. Except as we expressly state when an offer is presented, individual discounts may not be combined or stacked with any other discount. This payment obligation shall survive termination or cancellation of this Agreement.
Qualifications & exceptions
Refund rule is stated as a general rule with a legal-requirement exception
Cancelling a Subscription and the Cooling-Off Period have their own, narrower refund statements in the Subscriptions section
Not stated here
No separate return or order-cancellation policy appears in this document, so how this general no-refund statement applies to returned Products is not stated here
Charges & Financial Obligations · Company practice
Financing through a third-party payment processor has its own terms and interest can come due early
If you finance a purchase through Oura’s third-party payment processor and an item in your order has an extended ship date, loan payments, including interest, may be due before all items ship. Financing is subject to the processor’s terms, and information submitted to secure financing is subject to the processor’s privacy policy. You may not receive a rebate of interest that already accrued on an amount that is later refunded.
Supporting quotations
If you choose to finance a purchase through our third-party payment processor and one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before we ship all of the items.
Please note that financing with our third-party payment processor is subject to their terms and information submitted to them to secure financing is subject to their privacy policy. You may not receive a rebate of any interest that may have already accrued on an amount that is later refunded.
Qualifications & exceptions
Applies only if you choose to finance a purchase
Applies where an order has an extended ship date
Not stated here
The processor and its terms are not identified or supplied
Legal Rights & Agreement Rules · Restriction or exception
Services are provided as is and as available, with warranties disclaimed
Except as expressly provided in the section on Regulated Features, the Services are provided “as is with all faults” and “as available” without warranty of any kind. Oura, its subsidiaries, affiliates, officers, directors, employees, representatives, agents, partners and licensors disclaim all express and implied warranties and conditions for the Services, including implied warranties of title, merchantability, fitness for a particular purpose, satisfactory quality and non-infringement. No oral or written information or advice from Oura or an authorized representative creates a warranty.
Supporting quotations
EXCEPT AS EXPRESSLY PROVIDED IN THE SECTION TITLED PRECAUTIONS WITH RESPECT TO REGULATED FEATURES, THE SERVICES ARE PROVIDED TO YOU “AS IS WITH ALL FAULTS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND
HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES WHETHER EXPRESS OR IMPLIED AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR NON-INFRINGEMENT.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ŌURA OR AN ŌURA AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OF ANY KIND.
Qualifications & exceptions
Exception for Regulated Features and for the separate limited Product warranty
Some jurisdictions do not allow exclusion of implied warranties, so the exclusion may not apply to you
Not stated here
The Terms refer to a section titled “Precautions with Respect to Regulated Features”; the section in this document is headed “XI. Precautions” and contains a paragraph on Regulated Features, so the reference is to that material by a title that does not match the heading exactly
Legal Rights & Agreement Rules · Restriction or exception
Oura does not promise the Services will be uninterrupted, error-free or fit your needs
Oura does not warrant that the Services will be free from interference with your enjoyment, that content will be available, that the functions will meet your requirements or be fit for a particular purpose, that the Services will be free of viruses or harmful components, that provision will be uninterrupted or error-free, that defects will be corrected, that the Services will continue for any specific period, or that the functions will work with other mobile apps or hardware or within a system.
Supporting quotations
ŌURA DOES NOT WARRANT THAT THE SERVICES WILL BE FREE FROM INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICES, THAT CONTENT WILL BE AVAILABLE, THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE FIT FOR A PARTICULAR PURPOSE, THAT THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THAT THE PROVISION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE SERVICES WILL BE CORRECTED, THAT THE SERVICES WILL CONTINUE FOR ANY SPECIFIC PERIOD OF TIME OR THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL FUNCTION WITH OTHER MOBILE APPS OR HARDWARE, OR WITHIN A SYSTEM.
Qualifications & exceptions
The list applies to the Services, subject to the Regulated Features exception and the limited Product warranty
Legal Rights & Agreement Rules · Restriction or exception
Warranty exclusions may not apply where consumer or medical-device law forbids them
The disclaimer acknowledges that some jurisdictions do not allow the exclusion of implied warranties or limits on a consumer’s statutory rights, so the exclusion may not apply to you. Nothing in the section excludes, limits or modifies any conformity, performance, safety or other obligation that cannot be excluded under laws applicable to medical devices, including for any Regulated Feature, and the disclaimers do not purport to disclaim that a Regulated Feature performs in accordance with its indications for use, intended purpose and performance specifications in its user manual.
Supporting quotations
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
NOTHING IN THIS SECTION EXCLUDES, LIMITS, OR MODIFIES ANY CONFORMITY, PERFORMANCE, SAFETY, OR OTHER OBLIGATION THAT MAY NOT BE EXCLUDED, LIMITED, OR MODIFIED UNDER LAWS APPLICABLE TO MEDICAL DEVICES, INCLUDING WITH RESPECT TO ANY REGULATED FEATURE, AND THE FOREGOING DISCLAIMERS DO NOT PURPORT TO DISCLAIM THAT A REGULATED FEATURE PERFORMS IN ACCORDANCE WITH ITS INDICATIONS FOR USE, INTENDED PURPOSE, AND PERFORMANCE SPECIFICATIONS AS SET OUT IN ITS USER MANUAL.
Qualifications & exceptions
Depends on the law that applies to you
Regulated Features are the Fertile Window feature and any others identified in the Precautions section
Not stated here
Which jurisdictions allow or disallow the exclusion is not stated
Legal Rights & Agreement Rules · Restriction or exception
Warranties are disclaimed for Research Apps and studies unless a Research Agreement says otherwise
Oura disclaims the listed warranties for Oura Research Apps and any Study conducted through them, unless expressly set forth in a Research Agreement.
Supporting quotations
OURA DISCLAIMS ANY OF THE FOREGOING WARRANTIES FOR OURA RESEARCH APPS AND ANY STUDY CONDUCTED THROUGH OURA RESEARCH APPS, UNLESS EXPRESSLY SET FORTH IN A RESEARCH AGREEMENT.
Qualifications & exceptions
A Research Agreement can expressly provide a warranty
Not stated here
The Research Agreement was not supplied
Legal Rights & Agreement Rules · Company commitment
Limited Product warranty: one year for new, 90 days for refurbished, original purchaser
Notwithstanding the disclaimer, Oura warrants to the original end user purchaser that new Products are free from material defects in material and workmanship for one year from delivery, and refurbished Products for ninety days from delivery. If local law at the time of purchase requires a longer warranty period, the warranty is extended to the extent the law requires.
Supporting quotations
NOTWITHSTANDING THE FOREGOING, ŌURA WARRANTS TO THE ORIGINAL END USER PURCHASER THAT NEW PRODUCTS ARE FREE FROM MATERIAL DEFECTS IN MATERIAL AND WORKMANSHIP FOR ONE (1) YEAR FROM THE DATE OF DELIVERY; AND THAT REFURBISHED PRODUCTS ARE FREE FROM MATERIAL DEFECTS IN MATERIAL AND WORKMANSHIP FOR NINETY (90) DAYS FROM THE DATE OF DELIVERY.
If your local law in effect at the time of purchase requires a longer warranty period, this warranty shall be extended to the extent required by such law.
Legal Rights & Agreement Rules · Company commitment
Warranty remedy is repair or replacement; you pay shipping and replacements may be refurbished
During the warranty period Oura will repair, and if repair is not feasible replace at no charge, components of the Product that fail. You are responsible for related shipping charges, and replacement products or components may be new or refurbished at Oura’s discretion.
Supporting quotations
ŌURA shall repair, and if repair is not feasible, or replace at no charge to you any components of the Product that fail during the one year or ninety day (as applicable) limited warranty period. You shall be responsible for any related shipping charges. Replacement products or components may be new or refurbished at our discretion.
Qualifications & exceptions
Replacement only where repair is not feasible
Shipping charges are yours
Legal Rights & Agreement Rules · Restriction or exception
The limited warranty does not cover wear, misuse, unauthorized service or use with other software
The limited warranty does not apply to normal wear and tear including scratches and dents; consumable parts such as batteries, unless damage occurred due to a defect in materials or workmanship; damage from not using the Product per the instructions; damage from accident, flood, fire, misuse or abuse; damage from service or tampering by anyone not authorized by Oura; or use of the Product with any application or software other than the Oura App(s).
Supporting quotations
This limited warranty does not apply to (i) normal wear and tear, including scratches and dents; (ii) consumable parts included in the Product, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;
(iii) damage resulting from your failure to use the Product in accordance with the instructions accompanying the Oura Product or available at the website; (iv) damage resulting from an accident, flood, fire, misuse, or abuse;
(v) damage resulting from service performed, or damage resulting from tampering with or alterations to the Product, by anyone not authorized by ŌURA; or (vi) use of the Product with any application or software other than the Oura App(s).
Qualifications & exceptions
Battery exception does not apply if the damage is due to a defect in materials or workmanship
Not stated here
“Use of the Product with any application or software other than the Oura App(s)” is not defined further, so how it applies to third-party apps connected to Oura data is not clear
Legal Rights & Agreement Rules · Restriction or exception
Oura chooses repair, replacement or refund; those are your sole and exclusive warranty remedies
Oura keeps the exclusive right to repair or replace the Product or offer a full refund, and in its sole discretion may require the original end user to provide original purchase information. Repair, replacement or refund, in Oura’s sole discretion, are your sole and exclusive remedies for any breach of the limited warranty.
Supporting quotations
ŌURA retains the exclusive right to repair or replace the Product, or offer a full refund, and may require the original end user to provide their original purchase information in its sole discretion. Repair, replacement or refund, in ŌURA’s sole discretion, are your sole and exclusive remedies for any breach of this limited warranty.
Qualifications & exceptions
Oura, not you, picks among repair, replacement and refund
Legal Rights & Agreement Rules · Company commitment
Repaired or replaced Products get a new warranty period of at least 90 or 45 days
Warranty repairs and replacements for new Products have a new warranty that is the longer of ninety days or the balance of the original one-year warranty. For refurbished Products it is the longer of forty-five days or the balance of the original ninety-day warranty. Oura keeps discretion to repair or replace any Product distributed as part of a Study.
Supporting quotations
Warranty repairs and replacements for new Products have a new warranty which is the longer of ninety (90) days or the balance of the original one (1) year warranty. Warranty repairs and replacements for refurbished Products have a new warranty which is the longer of forty-five (45) days or the balance of the original ninety (90) day warranty.
ŌURA retains the discretion to repair or replace any Product distributed as a part of a Study.
Qualifications & exceptions
Longer of the stated minimum or the balance of the original warranty