Account & Service Control · Restriction or exception
Users who do not agree with all of the Terms may not use the Services or enter information
If you do not agree with all of the Terms, you may not use the Services, you should not enter any information into the Ovia apps or websites, and you should not communicate information to Ovia's wellness coaches or other team members.
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If you do not agree with all of them, you may not use the Services and you should not enter any of your information into our app(s) or website(s), or communicate any information to our wellness coaches or to other team members.
Account & Service Control · Restriction or exception
Under-13 users (or those needing parental consent) may not use the Services (Section 17)
The Services may not be used by anyone under 13, or by anyone for whom parental consent is required under applicable law to use the Services or provide personal data to Ovia Health. Section 17 elaborates this restriction: Ovia Health states it conforms to COPPA, its services are not intended for children under age 13, and it does not knowingly collect personally identifiable information from users in that age group via the Services — though it may collect information about children and babies from their parents who are using the Services, and asks users not to provide information about a baby or child without guardianship without first getting the parents' consent.
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You may not use the Services if you are A) under 13 or if parental consent is required under applicable law for you to use the Services or provide personal data to Ovia Health
17. Children’s privacy
Our services are not intended for children under age 13. We do not knowingly collect personally identifiable information via the Services from users in this age group.
We may, however, collect information about children and babies from their parents who are using our Services.
Qualifications & exceptions
The under-13 data rule is practice worded as “not knowingly collect”; collection about children/babies from using parents remains allowed (Section 17).
Ovia Health may cancel service or terminate/suspend accounts at any time for any reason or none
Ovia Health has the right to cancel its service at any time in its discretion for any reason or for no reason. Ovia Health may also terminate or suspend a user's account or access to any product features when it determines, at its sole discretion, that the user violated the Terms, including participating in activities that adversely affect other users' experiences.
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We have the right to cancel our service at any time in our discretion for any reason or for no reason.
Ovia Health has the right to terminate or suspend your account or your access to any product features in the event that we determine, at our sole discretion, that you have violated these Terms
Qualifications & exceptions
The violation-based termination trigger is Ovia Health's own sole-discretion determination.
Ovia+ coaching: in-app or scheduled sessions, no instant response, educational support only
Section 5.4.a describes the digital health coach feature available to Ovia+ users: an Ovia+ user can write a message to an Ovia health coach inside the Ovia apps or schedule a telephone or video coaching session. Ovia does not provide an instant response to coaching messages or requests. Access to coaches is provided for educational and information purposes only; coaches support the user in making more informed decisions about fertility, pregnancy, reproductive health and parenting journeys, but do not make those decisions for the user.
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5.4.a Digital Health Coaching.
The digital health coach feature allows an Ovia+ user to write a message to an Ovia health coach within the Ovia apps or to schedule a telephone or video coaching session.
Importantly, Ovia does not provide an instant response to coaching messages or requests. Access to coaches is provided for educational and information purposes only. Coaches are available to support you in making more informed decisions about your fertility, pregnancy, reproductive health and parenting journeys, not make these decisions for you.
Qualifications & exceptions
Coaching is Ovia+-only (employer/insurer benefit access per Section 5.4) and message responses are not instant.
Ovia Health maintains a policy of terminating users who are infringers
In an effort to protect copyright owners' rights, Ovia Health maintains a policy for the termination of users who are infringers.
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In an effort to protect the rights of copyright owners, Ovia Health maintains a policy for the termination of users who are infringers.
Account & Service Control · Company practice
Ovia Health may discontinue or change the Services at any time, without prior notice and without liability
Section 22 states Ovia Health may discontinue or change the Services at any time, with or without prior notice and without liability to the user, and that no guarantee is made that the Services will be available at all times or without interruption.
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22. Availability of Services
Ovia Health may discontinue or change our Services at any time with or without prior notice and without liability to you. We make no guarantee that our Services will be available at all times or without interruption.
Account & Service Control · Company practice
Ovia Health may terminate an account at any time for violation of any provision of the Terms
Section 23.1 states that the user agrees Ovia Health may terminate their account at any time for violation of any of the provisions of the Terms. This sits alongside the broader Section 3 right to cancel the service — or suspend an account for a Terms violation — for any reason or none.
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23. Termination
23.1 Termination by Ovia Health.
You agree that Ovia Health may terminate your account at any time for your violation of any of the provisions of these Terms.
Users may terminate at any time by discontinuing use and emailing support@oviahealth.com
Section 23.2 tells dissatisfied users to let Ovia Health know by emailing support@oviahealth.com, and states that the only other remedy for dissatisfaction with (a) the Services, (b) any portion of the Terms, (c) any Ovia Health policy or practice in providing the Services, or (d) any Content or information transmitted through the Services, is to terminate the Services and the user's account. Termination is available at any time by discontinuing use of all parts of the Services and emailing notice of termination to support@oviahealth.com.
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23.2 Termination by you.
Your only other remedy with respect to any dissatisfaction with (a) the Services, (b) any portion of these Terms, (c) any policy or practice of Ovia Health in providing the Services, or (d) any Content or information transmitted through the Services, is to terminate the Services and your account.
You may terminate the Services at any time by discontinuing your use of any and all parts of our Services and providing Ovia Health notice of termination by emailing us at support@oviahealth.com.
Account & Service Control · Procedure
Questions about the Terms go to support@oviahealth.com or the Ovuline, Inc. Westborough, MA mailing address
Section 27 directs questions or comments about the Terms to support@oviahealth.com, or by mail to Ovuline, Inc., dba Ovia Health by Labcorp, 3400 Computer Drive, Westborough, MA 01581.
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27. Contact us
For questions or comments about the Terms, please email us at support@oviahealth.com.