Your choices about how PayPal communicates with you depend on the purpose of the message, how it is delivered and legal requirements. Some messages are optional and others are necessary to manage your accounts or Fastlane profile. PayPal uses email, text messages, mobile push notifications, and sometimes phone calls or paper mail, depending on the situation, your preferences and applicable law. You can click the unsubscribe link in a PayPal, Hyperwallet or Fastlane marketing email, reply STOP to a text, or turn off notifications on your device or in your notification settings. You cannot opt out of messages considered necessary for the Services, such as digital receipts and emails about changes to your account or Fastlane profile status, though you may be able to choose how they are sent.
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Your choices about how we communicate with you differ depending on the purpose of the message, how it is delivered and other requirements under applicable law. Some messages are considered optional, and some are necessary for you to manage your accounts or Fastlane profile with us. We use email, text messages, push notifications on your mobile device, and even phone calls or paper mail depending on the situation, your preferences and applicable law.
You can click the unsubscribe link in a PayPal, Hyperwallet, or Fastlane marketing email, opt-out of a text message by replying “STOP,” or turn off notifications on your device. You can also change your account’s notification settings or the notification preferences on your device.
You won’t be able to opt-out of messages that are considered necessary for the Services, such as digital receipts and emails that alert you to changes in your account(s) or Fastlane profile's status. You may be able to decide how we send those messages, such as by email, phone, text message, or a notification on your mobile device.
Fastlane means the online tool whereby individuals can store their payment methods and other Personal Information with PayPal so that they can complete the checkout process faster, create a store or loyalty account, or facilitate other transactions at participating Partners and Merchants with payment card, contact information, shipping data or other data they save in their Fastlane profile as relevant to the specific interaction, participating Partners and Merchants, all without having to manually input payment method details and other Personal Information each time they check out.
Hyperwallet means the PayPal technology and online service that allows payout capabilities for businesses of all shapes and sizes through a single integration.
Qualifications & exceptions
Messages considered necessary for the Services cannot be opted out of.
Account & Service Control · Company commitment
Children under 18
The Sites and Services are not directed to children under 18. PayPal says it does not knowingly collect information, including Personal Information, from children under 18 or others not legally allowed to use the Services. If it obtains actual knowledge that it has collected such information, it will promptly delete it unless legally obliged to keep it, and you can contact PayPal if you believe it was collected by mistake.
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The Sites and Services are not directed to children under the age of 18. We do not knowingly collect information, including Personal Information, from children under the age of 18 or other individuals who are not legally allowed to use our Services. If we obtain actual knowledge that we have collected Personal Information from someone not allowed to use our Services, we will promptly delete it, unless we are legally obligated to retain such data. Please contact us if you believe that we have mistakenly or unintentionally collected information from someone not allowed to use our Services.
Qualifications & exceptions
The deletion promise is triggered by "actual knowledge".
PayPal may keep the information if legally obligated to retain it.
Account & Service Control · Context
Definitions of Fastlane, Hyperwallet, Unbranded Payment Services and paying without an account
Fastlane is an online tool where individuals store payment methods and other Personal Information with PayPal to check out faster, create store or loyalty accounts, or facilitate other transactions at participating Partners and Merchants. Hyperwallet is PayPal technology that provides payout capabilities for businesses through a single integration. Unbranded Payment Services are card processing and ACH origination services for payments to Partners and Merchants that do not carry the PayPal brand, or the Braintree services. "Pay without a PayPal Account" means accessing the Services without a PayPal account, a Fastlane profile or the Unbranded Payment Services, and does not include Venmo, which has its own terms and privacy statement.
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Fastlane means the online tool whereby individuals can store their payment methods and other Personal Information with PayPal so that they can complete the checkout process faster, create a store or loyalty account, or facilitate other transactions at participating Partners and Merchants with payment card, contact information, shipping data or other data they save in their Fastlane profile as relevant to the specific interaction, participating Partners and Merchants, all without having to manually input payment method details and other Personal Information each time they check out.
Hyperwallet means the PayPal technology and online service that allows payout capabilities for businesses of all shapes and sizes through a single integration.
Pay without a PayPal Account means our Services may be accessed by individuals without using a PayPal account, a Fastlane profile, or the Unbranded Payment Services. Pay without a PayPal account does not include Venmo, which is subject to its own terms of service and separate privacy statement.
Unbranded Payment Services means when you are interacting with and making payments to Partners and Merchants using our card processing and/or ACH origination services that do not carry the PayPal brand or when you use our Braintree services.