Charges & Financial Obligations · Restriction or exception
Your Wallet works only in the United States
Your Wallet (described below) will only work in the United States. If you reside in one country but order products to be shipped to another country, you may be redirected to the site serving the country to which the products are shipped.
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Your Wallet (defined below) will only work in the United States. If you reside in one country but order products to be shipped to another country, you may be redirected to the site serving the country to which the products are shipped.
The Wallet holds credits, coupons and points, generally with no cash value
If you create a User Account you are given a SHEIN digital wallet (“Wallet”) to collect and hold Wallet credits, promotional coupons and promotional points and to track gift cards issued by SHEIN. You cannot load your own funds, and nothing in the Wallet has cash value except as expressly indicated or provided by law; credits, coupons, points and gift cards can be redeemed only for products available on the Services, and gift cards only for products sold by SHEIN, not Third-Party Sellers. They cannot be redeemed for cash except as required by law. Balance information in the “My Assets” section is for convenience only and is not an aggregate balance of funds held on your behalf, and SHEIN may limit the amounts in Wallet credits, gift cards or coupons you can maintain at any time, at its sole discretion.
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If you create a User Account, you will be provided with a SHEIN digital wallet ( “Wallet” ) that can be used to collect and hold Wallet credits, promotional coupons, and promotional points, and to track gift cards (see details on each type below) issued by SHEIN via the Services. The Wallet is provided as a convenience to enable you to readily access these features; you cannot load your own funds to the Wallet, and nothing maintained in the Wallet has any cash value except as expressly indicated below or as otherwise provided by applicable law. Wallet credits, promotional coupons, promotional points, and gift cards can only be redeemed, as applicable, in connection with purchase of products available on the Services in accordance with the terms below, and not for any other purpose. Gift cards can only be redeemed in connection with the purchase of products sold by SHEIN, not Third-Party Sellers.
Wallet credits, promotional coupons, promotional points, and gift cards cannot be redeemed for cash, except as may be required under applicable law. You may view your total balance of the various items in your Wallet, including the value of Wallet credits available for redemption, in the “My Assets” section. This balance information is provided for your convenience only and is not intended to reflect, and does not constitute, an aggregate balance of funds available for you to spend and held on your behalf by SHEIN (or any other party). We may limit the amounts in Wallet credits, gift cards, or coupons that you are able to maintain at any given time, at our sole discretion.
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Charges & Financial Obligations · Restriction or exception
Promotional points can expire and work only on the site that granted them
Promotional points are stored in your Wallet and may be earned by participating in certain activities and by purchasing products, as detailed in the Bonus Point Policy. They are subject to expiration and cancellation by the Company, and can be redeemed only on the site through which they were granted; for example points granted on us.shein.com can only be redeemed there.
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Promotional points are stored in your Wallet. Promotional points may be earned by participating in certain activities and by purchasing products through the Services, as further detailed in Bonus Point Policy . Promotional Points are subject to expiration and cancellation by the Company. Promotional points can only be redeemed on the site through which they were granted (for example, if promotional points were granted on the us.shein.com site, then they can only be redeemed on that site).
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Not stated here
The Bonus Point Policy is referenced but not supplied.
Charges & Financial Obligations · Restriction or exception
Promotional coupons can expire and have site and seller-product limits
Coupons are subject to the Coupon Policy, which may change from time to time with or without notice. Coupons may be subject to expiration by SHEIN and to limitations provided with each coupon, and can only be used on the site through which they were granted. Only coupons identified by SHEIN as eligible for Third-Party Sellers’ products may be used to buy those products, and coupons identified as only for Third-Party Sellers’ products may not be used for products sold by SHEIN.
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Coupons are subject to additional terms and conditions found in SHEIN’s Coupon Policy , which may change from time to time with or without notice. Coupons provided to you may be subject to expiration by SHEIN. The use of coupons granted by SHEIN is subject to limitations as provided in connection with each promotional coupon. Promotional coupons can only be used on the site through which they were granted (for example, if a promotional coupon was granted on the us.shein.com site, then it can only be used on that site). Notwithstanding the foregoing, only those promotional coupons that are identified by SHEIN as being eligible for Third-Party Sellers’ products may be used for purchasing Third-Party Sellers’ products on the Services, and any promotional coupons that are identified as only for Third-Party Sellers’ products may not be used for purchasing products sold by SHEIN.
Charges & Financial Obligations · Restriction or exception
Choosing Wallet Credit gives up a refund to your payment method
Wallet Credit may be provided when you return items under the Return Policy and choose a Wallet Credit in lieu of a refund to your original payment method. By making that election you understand and agree that you will not receive, and will no longer be able to receive, a refund to your payment method or any other method. Wallet Credit cannot be redeemed for cash and has no cash value except as required by law, can be redeemed towards purchases only on the site through which it was granted, and no more than $1,500 can be associated with your Wallet Credit on any day.
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Wallet Credit may be provided to you when you return items you purchased on the Services in accordance with our Return Policy and choose a Wallet Credit in lieu of a refund to your original payment method. In electing to receive a Wallet Credit instead of a refund to the payment method used for your purchase, you understand and agree that you will not receive and will no longer be able to receive a refund to your payment method or any other method. The Wallet Credit cannot be redeemed for cash and does not have any cash value, except as may be required under applicable law. Wallet Credits can be redeemed towards purchases on the Services and can only be redeemed on the site through which the Wallet credit was granted (for example, if you ordered and subsequently returned a product on the us.shein.com site and elected to receive a Wallet Credit, that Wallet Credit can only be redeemed on that site). No more than $1,500 can be associated with your Wallet Credit on any day.
Charges & Financial Obligations · Restriction or exception
Promotional Wallet Credit generally has no cash value; some items excluded
Promotional Wallet Credit may be provided for participating in promotional activities such as in-App Games and the Check-In program, according to their terms and conditions. It cannot be redeemed for cash and has no cash value except as required by law, can be redeemed towards purchases and only on the site through which it was granted, and cannot be redeemed towards the purchase of certain products sold by Third-Party Sellers; the inapplicability is noted on the checkout page.
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Promotional Wallet Credit may be provided to you if you participate in promotional activities on the Site or the App, such as in-App Games and the Check-In program, and earn Promotional Wallet Credit according to the terms and conditions of such promotional activities. Promotional Wallet Credit cannot be redeemed for cash and does not have any cash value, except as may be required under applicable law. Promotional Wallet Credits can be redeemed towards purchases on the Services and can only be redeemed on the site through which the Promotional Wallet Credit was granted.
cannot be redeemed towards the purchase of certain products sold by Third-Party Sellers. The inapplicability of Promotional Wallet Credits to such Third-Party Seller products will be noted on the checkout page.
Charges & Financial Obligations · Restriction or exception
Gift cards may expire if promotional and work only for SHEIN products
Gift cards may be tracked under “My Assets,” and you can view a gift card balance by entering the gift card number and pin. Gift cards are subject to the Gift Card Policy, incorporated by reference. Gift cards given as a promotion will be clearly identified as such and may be subject to expiration or cancellation by the Company under the Gift Card Policy. Gift cards can only be redeemed on the site through which they were purchased or provided and can only be used for SHEIN’s products, not Third-Party Sellers’ products.
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Gift cards may be tracked under the “My Assets” section of your User Account. You can view your gift card balance by entering the gift card number and pin. Your gift card balance is the value of the gift card less any amounts that have already been redeemed for purchases, if any. Gift cards are subject to the terms and conditions set out in SHEIN’s Gift Card Policy , which are incorporated by reference to these Terms. Gift cards given to you as a promotion will be clearly identified as such, and may be subject to expiration or cancellation by Company in accordance with the the Gift Card Policy and the terms of any such promotional gift card. Gift cards can only be redeemed on the site through which they were purchased or provided (for example, if a gift card was purchased or provided through the us.shein.com site, then it can only be redeemed on that site). Gift cards can only be used for purchases of SHEIN’s products and cannot be used for purchases of Third-Party Sellers’ products.
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Not stated here
The Gift Card Policy is referenced but not supplied.
Charges & Financial Obligations · Restriction or exception
Wrong or missing order details that delay customs mean no compensation
You must provide valid, complete and accurate data when making a purchase, and it is your sole responsibility to ensure it is accurate; names and addresses, including for shipping and payment, must also be accurate and valid. If information is missing or incorrect and that leads to a shipment delay or cancellation during customs clearance, neither SHEIN nor any Third-Party Seller is responsible or obligated to offer you any compensation.
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You must provide valid, complete, and accurate data of the type required on the Services when making a purchase, and it is your sole responsibility to make certain that such data is accurate. All names and addresses (including for shipping and payment) must also be accurate and valid. If any information is missing or is incorrect, and that leads to a shipment delay or cancellation during the customs clearance process, neither SHEIN nor any Third-Party Seller will be responsible or be obligated to offer any compensation to you whatsoever.
Charges & Financial Obligations · Company practice
SHEIN may correct errors and cancel orders, with notice and a refund
Errors, inaccuracies or omissions, including about pricing, product descriptions, availability and offers, may occur. SHEIN reserves the right to correct them, to change information, and to cancel orders if information on the Services is inaccurate, at any time without prior notice, including after an order is submitted. If SHEIN or a Third-Party Seller cancels all or part of an order, SHEIN will provide you with notice and a refund.
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While we strive to provide accurate information on the Services, errors, inaccuracies, or omissions, including those that relate to pricing, product descriptions, availability, and offers may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify information or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after your order has been submitted. In the event we or a Third-Party Seller cancel all or part of an order, we will provide you with notice and a refund.
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Charges & Financial Obligations · Company practice
Prices exclude shipping and taxes, may change, and are in US dollars
Product prices listed on the Services are exclusive of shipping charges and local sales and use tax and other taxes or fees, where applicable, which are charged separately on each order. A Colorado Retail Delivery Fee is charged separately on each order delivered to a Colorado address, and any other regulatory fees required by the state of delivery are also charged separately, if applicable. Prices may change at any time, but other than as set out above changes do not affect orders for which an order confirmation email has been sent. All amounts are in U.S. dollars unless noted otherwise.
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All product prices listed on the Services are exclusive of shipping charges and local sales and use tax and other taxes or fees (where applicable) which will be charged to you separately at the applicable rate on each order. A Colorado Retail Delivery Fee will be charged to you separately at the applicable rate on each order that is to be delivered to an address in Colorado. Similarly, any other regulatory fees that may be required by the state where your order is to be delivered will be charged to you separately, if applicable.
Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an order confirmation email. All amounts are in U.S. dollars unless otherwise noted on the Site or in the App.
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Charges & Financial Obligations · Procedure
An order is an offer that SHEIN or the seller may accept at its sole discretion
Credit cards are subject to verification and authorization by the card issuer, and your purchase and order history are available in “My Orders” if you purchased through your User Account. By clicking “Buy Now” or “Place Order” and “Continue,” you are offering to purchase the products, and acceptance of that offer is in SHEIN’s and/or the Third-Party Seller’s sole discretion; confirmation of acceptance, if any, is communicated by order confirmation email. If you detect an error in your order after payment is complete, you should immediately contact the Customer Service Platform to correct it.
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Credit cards are subject to verification and authorization by the card issuer. If you made a purchase through your User Account, your purchase and order history are available in the “My Orders” section of your User Account. By clicking “Buy Now” or “Place Order” and “Continue” in connection with an order on the Services, you are offering to purchase the applicable products available on the Services, the acceptance of such offer is in our and/or the Third-Party Seller’s, as applicable, sole discretion; confirmation of acceptance (if any) will be communicated to you in an order confirmation via email.
If you detect an error in your order after the completion of the payment process, you should immediately contact our Customer Service Platform to correct the error.
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Charges & Financial Obligations · Restriction or exception
US customers cannot currently order more than $800 in a single day
The Terms state that customers in the United States cannot currently place orders that exceed $800 on a single day.
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Please note single-day purchase limitations: Customers in the United States cannot currently place order(s) that exceed $800 on a single day.
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Charges & Financial Obligations · Company practice
Products may ship from the US or abroad; “Quick ship” items can change
Some products may be available to ship from a location within the United States while others may ship from outside the United States. A “Quick ship” tag tells you an item may be available to ship from a US location, but if the item is no longer available to ship from within the United States by the time your order is placed, it will be shipped from outside the United States.
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Although some of the products sold on the Services may be available to be shipped from a location within the United States, other products may be shipped from outside of the United States. We may include a “Quick ship” tag on the product page of certain products. A “Quick ship” tag will let you know that the item may be available to be shipped from a location in the United States. However, if such item is no longer available to be shipped from within the United States by the time your order is placed, it will be shipped from outside the United States.
Charges & Financial Obligations · Procedure
Title passes on delivery; report loss or damage within 14 days
Title to purchased items transfers from the seller (SHEIN Distribution Corporation for products sold by SHEIN, or the Third-Party Seller) to you when the products are delivered to the shipping address you provided; SHEIN neither owns nor takes title to any product sold by a Third-Party Seller. Legitimate claims for loss or damage during carrier delivery must be made to Customer Service within fourteen (14) days after you received, or should have received, the goods. If SHEIN determines a claim is valid it will, at its discretion, replace the item (subject to availability and the same shipping method) or reimburse the purchase price and shipping cost paid, provided the shipping cost did not include other items delivered without damage.
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Title to any purchased items transfers from the respective seller (i.e., SHEIN Distribution Corporation if you purchase a product sold by SHEIN or the Third-Party Seller if you purchase a product sold by a Third-Party Seller) to you when the products are delivered to the shipping address provided by you. SHEIN neither owns nor takes title to any product sold by a Third-Party Seller. Any legitimate claims arising from loss or damage during delivery of the order by the carrier to your delivery address must be made to Customer Service within fourteen (14) days after your received the goods or should have received the goods (in case of lost goods). If we determine that your claim is valid, at our discretion, we will either replace the item that was damaged or lost during shipment (subject to availability and using the same shipping method without additional shipping costs, and subject to the same terms and conditions as set forth here in), or we will reimburse you the purchase price and shipping cost paid(provided that the shipping cost did not include other items that were delivered without damage).
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Charges & Financial Obligations · Procedure
Returns follow the Return Policy; free return shipping for one return per order
Returns are accepted in accordance with the Return Policy and may only be made using the return shipping label SHEIN provides. Based on your request, SHEIN will either exchange the product or refund the purchase price, with free return shipping available only for one return per order. The refund is credited to your Wallet (subject to Section 2.4) or your original method of payment at your election; if you choose a Wallet credit you cannot redeem it for cash except as required by law. Certain items are non-returnable as specified in the Return Policy.
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Returns of items purchased on the Services will be accepted in accordance with our Return Policy . Returns may only be made using there turn shipping label we provide to you. Based on your request, we will either exchange the product or refund you the purchase price (free return shipping will only be available for one return per order). The refund will be credited either to your Wallet associated with your User Account (subject to Section 2.4in these Terms) or your original method of payment at your election. If you choose a Wallet credit, you will not be able to redeem the Wallet credit for cash, except as required under applicable law. Certain items are non-returnable as specified in the Return Policy .
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Not stated here
The Return Policy is referenced but not supplied, so non-returnable items and other return rules are unknown.