These Terms govern SHEIN’s US site, app and other communications
The Terms govern your use of the us.shein.com website (the “Site”), the related SHEIN mobile application available to US residents (the “App”), any other written, electronic and oral communications with SHEIN, and any websites, pages, features or content SHEIN owns and operates (together, the “Services”).
Supporting quotations
Welcome to SHEIN’s US web, mobile site and mobile application.
These terms and conditions ( “Agreement” or “Terms” ) govern your use of the us.shein.com website (the “Site” ), related SHEIN mobile application available to US residents (the “App” ), any other written, electronic, and oral communications with SHEIN, or any websites, pages, features, or content owned and operated by us (collectively, including the Site and App the “Services” ).
By using the Services you agree to the Terms, and if you do not agree, you are told not to access or use the Services.
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BY USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.
Legal Rights & Agreement Rules · Context
The Terms flag arbitration and class and jury waivers, with a 30-day opt-out
The Terms warn that they contain provisions on resolving disputes, including an agreement to arbitrate that, with limited exceptions, requires binding and final arbitration of all disputes, and a class action and jury trial waiver. Unless you opt out of the agreement to arbitrate within 30 days, you may pursue disputes only individually, not as a plaintiff or class member in a class or representative action, and you waive your right to pursue claims in court and to a jury trial.
Supporting quotations
PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND SHEIN. AMONG OTHER THINGS, IT INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. IT ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER.
UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
The Terms state an effective date of September 3, 2026
The Terms state “Effective Date: September 3, 2026.” Another clause says that when changes are made SHEIN will also update a “Last Updated” date at the top of the Terms.
Supporting quotations
Effective Date: September 3, 2026
we will also update the “Last Updated” date at the top of the Terms.
Qualifications & exceptions
The page itself shows an “Effective Date” rather than a “Last Updated” label.
Legal Rights & Agreement Rules · Context
SHEIN US Services, LLC provides the Site and App; “SHEIN” includes affiliates
The Terms say the Site and the App are provided by SHEIN US Services, LLC. Where applicable, “SHEIN,” the “Company,” “we,” “us” and “our” refer to SHEIN US Services, LLC and its affiliates.
Supporting quotations
The Site and the App are provided by SHEIN US Services, LLC. Where applicable, “SHEIN” , the "Company" , "we" , "us" and "our" shall refer to SHEIN US Services, LLC and its affiliates and "you" or "your" shall refer to the user of the Services.
Legal Rights & Agreement Rules · Context
The Services are an online marketplace with Third-Party Sellers
The Services provide an online marketplace that enables users in the United States to purchase products from third-party sellers (“Third-Party Sellers”) and/or SHEIN Distribution Corporation. If you order products to be shipped to another country, you may be redirected to that country’s local site and be subject to the terms of that local site.
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The Services provide an online marketplace that enables users in the United States to purchase products from third-party sellers ( “Third-Party Seller(s)” ) and/or SHEIN Distribution Corporation. If you order products to be shipped to another country, you may be redirected to the local site of the country to which products are shipped, in which case, you will be subject to the terms of that local site.
Legal Rights & Agreement Rules · Company practice
SHEIN may change the Terms anytime; continued use means you accept the changes
SHEIN reserves the right to change, modify, add or remove sections of the Terms at any time in its sole discretion, and you are responsible for checking the Terms for changes whenever you use the Services. When changes are made it will make a new copy available and update the “Last Updated” date, and it may require your consent to the updated Terms before further use of the Services or certain functionality is permitted. By continuing to use or access the Services or otherwise engaging with SHEIN after changes are posted, you accept them; if you do not agree, you are told to stop using the Services.
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We reserve the right to change, modify, add or remove sections of these Terms, at any time, in our sole discretion. You are responsible for checking these Terms for any changes whenever you use the Services. When changes are made, we will make a new copy of these Terms available on the Services, and we will also update the “Last Updated” date at the top of the Terms. We may also require you to provide consent to the updated Terms in a specified manner before further use of the Services (or certain functionality thereof) is permitted. By continuing to use or access any of the Services or otherwise engaging with SHEIN after the posting of changes, you accept and agree to any such changes. IF YOU DO NOT AGREE TO ANY CHANGE(S), YOU SHALL STOP USING THE SERVICES.
Unless you reject the change within thirty (30) days of such change become effective
Qualifications & exceptions
The arbitration agreement has its own modification and 30-day rejection rule (see the arbitration modification card).
Supplemental Terms (points, coupons, returns, gift cards) are incorporated
Use of and participation in certain features may be subject to additional terms, such as the Bonus Point Policy, Coupon Policy, Return Policy and Gift Card Policy (“Supplemental Terms”), which are incorporated by reference. If the Terms are inconsistent with the Supplemental Terms, the Supplemental Terms control for the applicable Services.
Supporting quotations
Your use of, and participation in, certain features and functionality of the Services may be subject to additional terms, such as our Bonus Point Policy , Coupon Policy , Return Policy and Gift Card Policy ( “Supplemental Terms” ), the terms of which are hereby incorporated by reference. If these Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to the applicable Services.
Not stated here
The Bonus Point Policy, Coupon Policy, Return Policy and Gift Card Policy are referenced but not supplied, so their contents are unknown.
Legal Rights & Agreement Rules · Restriction or exception
No copying or commercial use; SHEIN may end access or restrict features
Except as permitted, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion unless SHEIN expressly permits it in writing. You may not make commercial use of information on the Services or use them for the benefit of another business unless explicitly permitted in advance. SHEIN may, in its sole discretion and without prior notice, terminate your access at any time with or without cause, and may restrict access to some or all parts of the Services, including the ability to upload documents, make payments or send messages.
Supporting quotations
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion of them unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by us in advance. You agree that we may, in our sole discretion and without prior notice, terminate your access to the Services at any time with or without cause. In addition, from time to time, we may restrict access to some or all parts of the Services, including, but not limited to, the ability to upload documents, make payments, or send messages.
Legal Rights & Agreement Rules · Restriction or exception
No uploading infringing, defamatory, obscene or malicious material
You may not upload, distribute or publish through the Services content that violates or infringes others’ proprietary rights, is libelous, threatening, defamatory, obscene, indecent or pornographic or could give rise to civil or criminal liability, or includes bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other malicious or technologically harmful code.
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You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful.
Legal Rights & Agreement Rules · Restriction or exception
No unlawful use, automated access, spam or interfering with the Services
You agree not to use the Services for unlawful purposes or in a way that could violate applicable law or the rights of SHEIN or any third party; engage in conduct that restricts anyone’s use or enjoyment of the Services or that, as SHEIN determines, may harm it or other users or expose them to liability; use the Services in a manner that could disable, overburden, damage or impair them; use any robot, spider or other manual or automated device, process, software or means to index or access the Services for any purpose; distribute unsolicited promotional or commercial content or solicit others for commercial purposes; or otherwise interfere with the proper working of the Service.
Supporting quotations
Additionally, you agree not to:
use the Services for any unlawful purposes, or in a way that could violate any applicable federal, state, local, or international law or regulation, the rights of SHEIN, or the rights of any third-party;
to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose us or them to liability;
use the Services in any manner that could disable, overburden, damage, or impair the Site or App or any other party’s use of the Services;
use any robot, spider or other manual or automated device, process, software or means to index or access the Services for any purpose;
use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes; or
otherwise attempt to interfere with the proper working of the Service.
purpose: security
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for your interactions; SHEIN disclaims others’ conduct
When interacting with others through the Services, including Third-Party Sellers, you should exercise caution and common sense to protect your safety and property. You are solely responsible for your interactions, although SHEIN reserves the right, but has no obligation, to provide support in disputes between you and Third-Party Sellers or other users. You agree neither SHEIN nor its licensors is responsible for the online or offline conduct of any Third-Party Seller or other user, and SHEIN and its licensors will not be liable for any claim, injury or damage arising from your interactions with them or from your use of or inability to use any item purchased from a Third-Party Seller.
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When interacting with others via the Services, including Third-Party Sellers, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you do not know. You are solely responsible for your interactions with any other parties with whom you interact; provided, however, that SHEIN reserves the right, but has no obligation, to provide support in the event of disputes between you and any Third-Party Sellers or other users of the Services. YOU AGREE THAT NEITHER SHEIN NOR ITS LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY THIRD-PARTY SELLER OR OTHER USER OF THE SERVICES, AND THAT SHEIN MAKES NO REPRESENTATIONS WITH RESPECT TO YOUR INTERACTIONS WITH THEM. SHEIN AND ITS LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR INTERACTIONS WITH THIRD-PARTY SELLERS OR OTHER USERS OF THE SERVICES, OR YOUR USE OF OR INABILITY TO USE ANY ITEMS PURCHASED FROM A THIRD-PARTY SELLER THROUGH THE SERVICES.
Legal Rights & Agreement Rules · Permission or license
You authorize SHEIN to act in your name on import, refund and appeal matters
You authorize SHEIN to make statements, submit, amend and invalidate all declarations and documents necessary or useful to import goods you order, in your name and/or from your User Account. The Terms say this includes the power to make and receive service and deliveries, request refunds of levies, taxes and fees relating to importation, conduct administrative appeal and court proceedings as well as enforcement proceedings and remedies, file applications and complaints with public authorities and courts, file, withdraw or waive legal remedies and appeals, and receive monies, valuables and documents in connection with the purchase, shipment or delivery. It also includes the right to instruct customs agents in your name and on your behalf and to grant sub-authorization to customs agents and other representatives.
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You hereby authorize SHEIN to make statements, submit, amend and invalidate all declarations and documents necessary or useful to import goods ordered by you in your name and/or from your User Account. This includes the power to make and receive service and deliveries, request refunds of any levies, taxes and fees relating to the importation of goods, to conduct administrative appeal and court proceedings as well as enforcement proceedings and appeals and remedies at all instances, file applications, complaints, etc. with public authorities, courts and other institutions, file, withdraw and/or waive legal remedies and appeals against judgments, orders, arbitral awards, payment orders, or any other orders and decisions of whatever kind, receive monies, valuables and documents and/or deeds in connection with the purchase, shipment, or delivery of products you purchased or caused to be purchased via the Services. It also includes the right to instruct customs agents in the name and on behalf of you and to grant sub-authorization to customs agents and/or other representatives involved in handling matters relating to the importation of goods and complying with regulations regarding the importation of goods.
Qualifications & exceptions
The text states the authorization applies to goods ordered by you, acting in your name or from your User Account.
data: identifiers · data: payment
Legal Rights & Agreement Rules · Restriction or exception
False information or evading an Age Check is a material breach
You represent and warrant that all information you provide during an Age Check is accurate and complete and agree not to permit anyone who does not meet the minimum age requirement to access age-restricted content or complete age-restricted transactions using your account, device, session or verified status. Any attempt to circumvent, manipulate or provide false information during an Age Check constitutes a material breach of the Terms and may result in restriction of access, cancellation of orders, suspension or termination of your account, or other action permitted by the Terms or applicable law.
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You represent and warrant that all information you provide during an Age Check is accurate and complete and agree not to permit any person who does not meet the applicable minimum age requirement to access age-restricted content or complete age-restricted transactions using your account, device, session, or verified status. Any attempt to circumvent, manipulate, or provide false information during, an Age Check constitutes a material breach of these Terms and may result in restriction of access, cancellation of orders, suspension or termination of your account, or other action permitted by these Terms or applicable law.
data: demographics
Legal Rights & Agreement Rules · Restriction or exception
Displayed product colors may not match the actual product colors
SHEIN says it makes reasonable efforts to display product colors as accurately as possible, but because the colors you see depend on your monitor it cannot guarantee that your monitor’s display will accurately depict the color of the product you selected.
Supporting quotations
We make reasonable efforts to display, as accurately as possible, the colors of our products that appear on the Services. However, because the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be an accurate depiction
Legal Rights & Agreement Rules · Context
For Third-Party Seller products, your contract is with the seller
Because SHEIN does not own products listed by Third-Party Sellers, they are purchased from and sold directly by those sellers. SHEIN is not a party to any transaction for them, and any purchase contract is entered into directly between the purchaser and the seller, though SHEIN may facilitate transactions, including by acting as limited payments agent to process payments on sellers’ behalf. SHEIN says it has no control over and does not guarantee the existence, quality, timing, condition, safety or legality of those products, the accuracy of listings, sellers’ integrity or actions, their ability to sell, or that a seller will complete a transaction, and it is not an auctioneer, seller or carrier of those items. Some sellers are not subject to SHEIN’s general shipping fees and free shipping threshold and may charge additional shipping fees stated on their listing pages.
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Because SHEIN does not own any of the products that are listed by Third-Party Sellers, all such products are purchased from and sold directly by such Third-Party Sellers. SHEIN is not a party to any transaction for products listed by Third-Party Sellers, and accordingly, any contract for the purchase of products listed by Third-Party Sellers through the Services is entered into directly between the applicable purchaser and such Third-Party Seller. While SHEIN may facilitate these transactions through the Services (including by acting as limited payments agent on behalf of Third-Party Sellers to process payments on such sellers’ behalf), we have no control over and do not guarantee the existence, quality, timing, condition, safety or legality of products offered for sale by Third-Party Sellers through the Services; the truth or accuracy of listings for products sold by Third-Party Sellers; the integrity, responsibility, or any actions of any Third-Party Sellers; the ability of any Third-Party Sellers to sell products; or that any Third-Party Seller will actually complete a transaction. SHEIN is not an auctioneer, seller, or carrier of any items that are listed for sale by Third-Party Sellers.
Some sellers are not subject to our general shipping fees and free shipping threshold policies, and may charge additional shipping fees. The specific shipping policies applicable to such sellers are stated on their product listing pages.
Legal Rights & Agreement Rules · Restriction or exception
You release SHEIN and related parties from claims over seller disputes
To the fullest extent permitted by law, SHEIN expressly disclaims all liability that may arise between you and any Third-Party Seller. In a dispute with a Third-Party Seller, you release SHEIN, its parents, subsidiaries, affiliates and all of their officers, employees, investors, agents, partners and licensors, excluding Third-Party Sellers (the “SHEIN Parties”), from all claims, demands or damages, actual or consequential, of every kind, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. The text states that this release does not apply to any claims, demands, losses, damages, rights and actions of any kind, including personal injuries, death or property damage, for any unconscionable commercial practice by a party or for that party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services.
Supporting quotations
To the fullest extent permitted by applicable law, SHEIN expressly disclaims any and all liability that may arise between you and any Third-Party Seller. The Services merely provide a venue for connecting our users with Third-Party Sellers. Because SHEIN is not a party to the actual contracts between you and any Third-Party Seller that you purchase a product from, in the event that you have a dispute with any Third-Party Seller, you release SHEIN, its parents, subsidiaries, affiliates, and all of their officers, employees, investors, agents, partners and licensors, but excluding any Third-Party Sellers (each a “SHEIN Party” and collectively, the “SHEIN Parties” ) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage for any unconscionable commercial practice by a party or for such party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services
Qualifications & exceptions
The release does not apply to claims for unconscionable commercial practice or fraud-type conduct, including personal injury, death or property damage claims of that kind.
Legal Rights & Agreement Rules · Restriction or exception
California residents waive Civil Code Section 1542, with stated carve-outs
If you are a California resident, you waive California Civil Code Section 1542, which the Terms quote as saying a general release does not extend to claims the releasing party does not know or suspect to exist in their favor at the time of the release. Separately, the sentence that follows states that the foregoing release does not apply to claims, demands, losses, damages, rights and actions of any kind, including personal injuries, death or property damage, for any unconscionable commercial practice by a party or for a party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services; that sentence is not worded as limited to California residents.
Supporting quotations
If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage for any unconscionable commercial practice by a party or for such party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services
Qualifications & exceptions
The Section 1542 waiver is stated for California residents; the carve-out sentence that follows is not worded as limited to California residents.
Legal Rights & Agreement Rules · Restriction or exception
No posting images of anyone under 18, including yourself if you are under 18
You are prohibited from posting images to the Services of yourself if you are under the age of 18, or of others who are under the age of 18.
Supporting quotations
Please note that you are prohibited from posting images to our Services of yourself, if you are under the age of 18, or of others who are under the age of 18.
data: photos · data: demographics
Legal Rights & Agreement Rules · Restriction or exception
User-generated content may not include listed harmful or unlawful material
Content you contribute that is visible or accessible to other visitors or users is treated as user-generated content (“UGC”). You agree not to contribute UGC that could reasonably be considered to entail, contain, provide or promote: disclosure of another person’s personal information whose publication would violate law or be harassment; sexually explicit or pornographic content; profanity; derogatory, discriminatory or hateful comments or incitements against individuals or groups on listed protected grounds; incitements to violence or other dangerous activities; terrorism or other criminal activities; insensitive or offensive comments about natural disasters, atrocities, health crises, deaths, conflicts or other tragic events; harassment, bullying or threats; dangerous products, illicit drugs or inappropriate use or sale of tobacco or alcohol; spam; false or misleading claims about products; transactions in cryptocurrencies; false medical-related claims; content that infringes intellectual property rights; content you are not authorized or do not have a legal right to share; or any other content that could be considered illegal, offensive or restricted under applicable laws.
Supporting quotations
When you transmit, post, upload, share, or otherwise contribute any content, including Submissions, to the Services, such contributed content shall be considered as user-generated content ( “UGC” ) to the extent that such content is visible to or accessible to any other Site or App visitors or users. By accepting these Terms, you agree not to contribute any UGC that could reasonably be considered to entail, contain, provide or promote any of the following: disclosure of another person’s personal information, the publication of which would violate federal or state law, or otherwise be construed as harassment;
Sexually explicit or pornographic content;
Profanity;
derogatory, discriminatory or hateful comments or incitements against specific individuals or groups based on race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered;
incitements to violence or other dangerous activities;
terrorism or other criminal activities;
insensitive or offensive comments related to natural disasters, atrocities, health crisis, deaths, conflicts or other tragic events;
harassment, bullying, or threats;
dangerous products, illicit drugs, or inappropriate use or sale of tobacco and/or alcohol;
spam;
false or misleading information or claims pertaining to products made available for purchase on the Services;
transactions in cryptocurrencies;
false medical-related claims or contents;
content that infringes intellectual property rights;
content that you are not authorized to, or don’t have a legal right to, share, post, or otherwise display; or
any other content that could be considered illegal, offensive or restricted under applicable laws or regulations.
SHEIN may remove or block UGC for any reason; it has no duty to pre-screen it
SHEIN, in its sole discretion, may remove or block any UGC for any reason, including UGC it determines violates the requirements. Posting UGC in violation of the Terms may lead to suspension or subsequent termination of your access to all or part of the Services. You agree to post only UGC appropriate for a family audience, and acknowledge that SHEIN is not obligated to police or actively review UGC before it is displayed and that you are solely responsible for the UGC you post.
Supporting quotations
You further acknowledge and agree that SHEIN, in its sole discretion, may remove, block any UGC for any reason, in its sole discretion, including any UGC that it determines violate the above requirements. Posting UGC in violation of these Terms, may lead to the suspension or subsequent termination of your access to all or part of our Services. By accepting these Terms, you hereby acknowledge and agree to only post UGC that is appropriate for a family audience. You further acknowledge and agree that SHEIN is not obligated to police or actively review UGC prior to its display on the Services, and that you are therefore solely responsible for the UGC you elect to post on the Services.
data: content
Legal Rights & Agreement Rules · Restriction or exception
Third-party sites and platforms are outside SHEIN’s control and at your risk
The Services may link to third-party sites SHEIN does not own or control, and references to third parties or links are not an endorsement, sponsorship or recommendation. SHEIN has no control over, assumes no responsibility for and does not endorse or verify the content, privacy policies or practices of third-party sites or services, including third-party social media or mobile app platforms the Services interact with, and is not responsible for the acts or omissions of their operators. Your use of any such site or platform is at your own risk and governed by the third party’s terms and policies, including privacy policies, and SHEIN makes no warranties about the accuracy, completeness or timeliness of content posted on the Services by anyone other than SHEIN.
Supporting quotations
The Services may contain links to third-party sites that are not owned or controlled by us. References on our Site and App to any names, marks, products or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services.
We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services, including, but not limited to, any third-party social media or mobile app platform with which the Services operate or otherwise interact. The Company is not responsible for the acts or omission of any operator of any such site or platform. Your use of any such third-party site or platform is at your own risk and will be governed by such third party’s terms and policies (including its privacy policies). We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on the Services by anyone other than us.
purpose: third_party_services
Legal Rights & Agreement Rules · Restriction or exception
Apple App Store users: Apple is not a party and may enforce the license
If you accessed or downloaded the App from the Apple App Store, you may use it only on an Apple-branded product running iOS and as permitted by the Usage Rules in the Apple Media Terms of Service, except that other accounts associated with the purchaser may use it through Family Sharing, volume purchasing or Legacy Contacts. You acknowledge the Terms are between you and SHEIN only, not Apple, and that SHEIN, not Apple, is solely responsible for the App or its content; Apple has no obligation to provide maintenance or support. If the App fails to conform to an applicable warranty you may notify Apple, which will refund the App’s purchase price, and other warranty claims are SHEIN’s sole responsibility. As between SHEIN and Apple, Apple is not responsible for product liability, legal-compliance or consumer protection claims, SHEIN is solely responsible for investigating and defending intellectual property claims to the extent required by the Terms, and Apple and its subsidiaries are third-party beneficiaries with the right to enforce the Terms as related to your license of the App. You must also comply with applicable third-party terms of agreement when using the App.
Supporting quotations
If you accessed the App through or downloaded the App from the Apple App Store, you shall only use the App (a) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (b) as permitted by the “Usage Rules” set forth in the Apple Media Terms of Service, except that such App may be accessed, acquired, and used by other accounts associated with the purchaser via Apple’s Family Sharing function, volume purchasing, or Legacy Contacts function.
You acknowledge and agree that (i) these Terms are concluded between you and SHEIN only, and not Apple, and (ii) SHEIN, not Apple, is solely responsible for the App or content thereof.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. As between SHEIN and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of SHEIN.
You and SHEIN acknowledge that, as between SHEIN and Apple, Apple is not responsible for addressing any claims you have or of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
in the event of any third-party claim that the App or your possession and use of the App infringe that third party’s intellectual property rights, as between SHEIN and Apple, SHEIN, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
You and SHEIN acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the App against you as a third-party beneficiary thereof.
Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App.
purpose: third_party_services
Not stated here
The Apple Media Terms of Service are referenced but not supplied.
The text program is subject to these Terms, including the arbitration agreement
The text messaging program is subject to these complete Terms, which contain provisions governing how claims between you and SHEIN are resolved, including an obligation to arbitrate disputes that, subject to limited exceptions, requires you to submit claims, including claims relating to text messages you receive from SHEIN, to binding arbitration, unless you opt out in accordance with the arbitration section.
Supporting quotations
GENERAL TERMS & DISPUTES. WITHOUT LIMITATION OUR TEXT MESSAGING PROGRAM IS SUBJECT TO THESE COMPLETE TERMS, WHICH CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED (SEE LEGAL DISPUTES AND ARBITRATION AGREEMENT SECTION BELOW), INCLUDING AN OBLIGATION TO ARBITRATE DISPUTES, WHICH WILL, SUBJECT TO LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US, INCLUDING WITHOUT LIMITATION, ANY CLAIMS RELATING TO TEXT MESSAGES YOU RECEIVE FROM US, TO BINDING ARBITRATION, UNLESS YOU OPT-OUT IN ACCORDANCE WITH THE ARBITRATION SECTION BELOW.
Legal Rights & Agreement Rules · Restriction or exception
You must be the number’s holder or user; SHEIN disclaims failed texts
If you enroll, you represent that you are the account holder or customary user for the mobile telephone number you provide. If you change or deactivate that number you are responsible for notifying SHEIN at Privacy Center immediately. The Program is offered “as-is” and “as-available,” may not be available in all areas or times or supported by all wireless carriers, and neither SHEIN, its vendors, T-Mobile nor any other wireless carrier is liable for failed, delayed, misdirected or undelivered messages.
Supporting quotations
If you enroll in the Program, you represent that you are the account holder or customary user for the mobile telephone number that you provide when enrolling in our text messaging program. If you change or deactivate that number, you are responsible for notifying us at Privacy Center immediately. The Program is offered on an “as-is”, “as-available” basis and may not be available in all areas or at all times and may not be supported by all wireless carriers. Neither we, our vendors, T-Mobile, and/or any other wireless carrier is liable for failed, delayed, misdirected, or undelivered messages.
data: contacts · data: identifiers
Legal Rights & Agreement Rules · Company practice
SHEIN may suspend or change text messages with or without notice
If you enroll, SHEIN may suspend or terminate your receipt of automated marketing messages if it believes you are in breach of the Terms, and receipt is also subject to termination if your mobile telephone service terminates or lapses. SHEIN reserves the right to modify or discontinue, temporarily or permanently, all or any part of these messages, with or without notice to you. For privacy questions the Terms direct you to SHEIN’s Privacy Policy.
Supporting quotations
If you enroll in SHEIN’s Program, we may suspend or terminate your receipt of automated marketing messages from us if we believe you are in breach of these Terms. Your receipt of these messages is also subject to termination if your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of these messages, with or without notice to you.
If you have any questions regarding privacy, please read our Privacy Policy at
Not stated here
The Privacy Policy is referenced but not supplied.
Legal Rights & Agreement Rules · Restriction or exception
SHEIN is not liable for delays caused by events beyond its reasonable control
SHEIN will not be liable for any non-compliance or delay in compliance with its obligations under the Terms or other contracts when caused by events beyond its reasonable control (“Force Majeure”), which include, among others, strikes or protests, civil unrest, war or terrorist attack or threat, fire, flood, earthquake, epidemic, pandemic or other natural disaster, inability to use transport or telecommunication systems, government acts or restrictions, and transport failures or accidents. Its obligations are suspended while Force Majeure lasts and SHEIN receives an extension equal to the time it lasted, while it says it will provide all reasonable resources to end the Force Majeure or find a solution to fulfil its obligations.
Supporting quotations
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms or other contracts when caused by events that are beyond our reasonable control ( “Force Majeure” ). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
Strike, lockout, or other forms of protest.
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic, or any other natural disaster.
Inability to use trains, ships, aircraft, motorized transport, or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport.
It shall be understood that our obligations deriving from the Terms or other contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time the Force Majeure lasted. We will provide all reasonable resources to end the Force Majeure to the extent we can or to find a solution that enables us to fulfil our obligations under the Terms despite the Force Majeure.
Legal Rights & Agreement Rules · Restriction or exception
Excluded damages include lost profits and data, subject to stated exceptions
To the fullest extent provided by law, SHEIN is not liable for any loss of profits, revenue or data, indirect, incidental, special or consequential damages, or damages or costs due to loss of production or use, loss of business or management time, business interruption, loss of income or sales, operating loss, loss of contracts, loss of forecast savings, or procurement of substitute goods or services, whether or not advised of the possibility, arising out of or in connection with the Terms or communications, interactions or meetings with other users or Third-Party Sellers, on any theory of liability. Listed examples include the use or inability to use the Services, the cost of substitute goods or services, unauthorized access to or loss or alteration of your transmissions or data, statements or conduct of any third party, and any other matter related to the Services.
Supporting quotations
YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL SHEIN BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, LOSS OF BUSINESS OR MANAGEMENT TIME, BUSINESS INTERRUPTION, LOSS OF INCOME OR SALES, OPERATING LOSS, LOSS OF PROFITS OR CONTRACTS, LOSS OF FORECAST SAVINGS, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, IN EACH CASE WHETHER OR NOT SHEIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OR THIRD-PARTY SELLERS OF THE SERVICES, ON ANY THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION SUCH DAMAGES FROM: (A) THE USE OR INABILITY TO USE THE SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED; OR MESSAGES RECEIVED THROUGH THE SERVICES; (C) UNAUTHORIZED ACCESS TO, LOSS OF, OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON THE SERVICES; OR (E) ANY OTHER MATTER RELATED TO THE SERVICES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.
THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF DAMAGES IN THIS SECTION 11 SHALL NOT APPLY TO SHEIN’S LIABILITY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY SHEIN’S NEGLIGENCE; OR (ii) ANY INJURY CAUSED BY SHEIN’S FRAUD OR FRAUDULENT MISREPRESENTATION.
Qualifications & exceptions
Section 11.3 states exclusions: the limits do not apply to liability for death or personal injury caused by SHEIN’s negligence or injury caused by its fraud or fraudulent misrepresentation, and some jurisdictions do not allow certain exclusions.
Legal Rights & Agreement Rules · Restriction or exception
Liability cap: purchase price, or $100 for other claims, with exceptions
Unless expressly stated otherwise in the Terms, and to the fullest extent provided by law, SHEIN will not be liable to you in connection with any product purchased on the Services for more than the purchase price of that product. For all other claims arising out of or related to the Terms or the Services, unless expressly stated otherwise, SHEIN’s liability to you will not exceed $100.
Supporting quotations
UNLESS EXPRESSLY STATED OTHERWISE IN THESE TERMS, TO THE FULLEST EXTENT PROVIDED BY LAW, SHEIN WILL NOT BE LIABLE TO YOU ARISING OUT OF, RELATED TO, OR IN CONNECTION WITH ANY PRODUCT PURCHASED ON THE SERVICES FOR MORE THAN THE PURCHASE PRICE OF SUCH PRODUCT. FOR ALL OTHER CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, UNLESS EXPRESSLY STATED OTHERWISE IN THESE TERMS, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SHEIN’S LIABILITY TO YOU EXCEED $100.
THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF DAMAGES IN THIS SECTION 11 SHALL NOT APPLY TO SHEIN’S LIABILITY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY SHEIN’S NEGLIGENCE; OR (ii) ANY INJURY CAUSED BY SHEIN’S FRAUD OR FRAUDULENT MISREPRESENTATION. IN ADDITION, CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Qualifications & exceptions
The cap does not apply to liability for death or personal injury caused by SHEIN’s negligence or injury caused by its fraud or fraudulent misrepresentation, and some jurisdictions do not allow certain limits.
Legal Rights & Agreement Rules · Restriction or exception
Liability limits do not apply to negligent death or injury or fraud
The limitations of liability and disclaimers of damages in Section 11 do not apply to SHEIN’s liability for death or personal injury caused by SHEIN’s negligence, or any injury caused by SHEIN’s fraud or fraudulent misrepresentation. In addition, certain jurisdictions do not allow the exclusion or limitation of certain damages; if those laws apply to you, some or all of the exclusions or limitations may not apply and you might have additional rights.
Supporting quotations
THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF DAMAGES IN THIS SECTION 11 SHALL NOT APPLY TO SHEIN’S LIABILITY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY SHEIN’S NEGLIGENCE; OR (ii) ANY INJURY CAUSED BY SHEIN’S FRAUD OR FRAUDULENT MISREPRESENTATION. IN ADDITION, CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Legal Rights & Agreement Rules · Context
SHEIN calls its damage limits fundamental elements of the basis of the bargain
The Terms state that the limitations of damages are fundamental elements of the basis of the bargain between SHEIN and you, and ask you to read the disclaimers section carefully because it limits SHEIN’s liability.
Supporting quotations
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SHEIN AND YOU.
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF SHEIN TO YOU.
Legal Rights & Agreement Rules · Restriction or exception
Listing information is provided as is; accuracy and security not warranted
Due to the open nature of the Services and the possibility of errors in storage and transmission of digital information, SHEIN does not warrant the accuracy and security of information transmitted or obtained through the Services unless expressly indicated. All product descriptions, information and materials shown are provided “as is,” with no express or implied warranties or conditions except those that cannot be excluded by applicable law.
Supporting quotations
Due to the open nature of the Services and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of the Services, unless otherwise indicated expressly on the Services. All product descriptions, information and materials shown on the Services are provided “as is”, with no express or implied warranties or conditions of the same, except those that may not be excluded by applicable law.
purpose: security
Legal Rights & Agreement Rules · Company commitment
For products SHEIN sells, it must deliver conforming goods
If you purchase a product sold by SHEIN, SHEIN is obliged to deliver it in conformity with the mutually intended transaction and commercially reasonable expectations, and is liable for any lack of conformity that exists at the time of delivery. Goods are in conformity if they comply with SHEIN’s description and have the qualities it presented on the Site, are fit for the purposes for which goods of this kind are normally used, and show the quality and performance normal in goods of the same type and reasonably expected. The next paragraph states that, to the fullest extent permitted by law, SHEIN excludes and disclaims all warranties and conditions, express or implied, with respect to products sold by SHEIN, except those that may not be excluded by law.
Supporting quotations
If you purchase a product sold by SHEIN on the Services, SHEIN is obliged to deliver such product in conformity with the mutually intended transaction, in accordance with commercial reasonable expectations, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the transaction or intended purchase if they: (i) comply with the description given by us and possess the qualities that we have presented in this Site; (ii) are fit for the purposes for which goods of this kind are normally used; and (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected.
TO THE FULLEST EXTENT PERMITTED BY LAW, SHEIN HEREBY EXCLUDES AND DISCLAIMS ALL WARRANTIES AND CONDITIONS (WHETHER EXPRESS OR IMPLIED) WITH RESPECT TO PRODUCTS SOLD BY SHEIN, EXCEPT THOSE THAT MAY NOT BE EXCLUDED BY LAW.
Not stated here
The text does not say how the conformity commitment interacts with the later disclaimer of all warranties and conditions for products sold by SHEIN.
Legal Rights & Agreement Rules · Restriction or exception
SHEIN makes no warranties on Third-Party Seller products; you bear the risks
SHEIN makes no warranties regarding products offered or sold by Third-Party Sellers and expressly disclaims all warranties, representations and conditions of any kind about them, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. If you buy a product sold by a Third-Party Seller, you assume, agree and understand that you bear all the risks of purchasing it via the Services. SHEIN makes no warranty that such products will meet your requirements, be delivered in a timely manner or be in the condition described in the listing, or regarding their quality.
Supporting quotations
SHEIN does not make any warranties regarding products that are OFFERED OR sold by Third-Party Sellers. SHEIN EXPRESSLY DISCLAIMs ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND WITH RESPECT TO ANY PRODUCTS OFFERED OR SOLD BY THIRD-PARTY SELLER, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. If you buy a product that is sold by a Third-Party Seller, you assume, agree and understand that you bear all of the risks in purchasing such product via the Services. WITHOUT LIMITING THE FOREGOING, SHEIN MAKES NO WARRANTY THAT ANY PRODUCTS OFFERED OR SOLD BY THIRD-PARTY SELLERS WILL MEET YOUR REQUIREMENTS, BE DELIVERED IN A TIMELY MANNER, OR BE IN THE CONDITION DESCRIBED IN THE PRODUCT’S LISTING. SHEIN MAKES NO WARRANTY REGARDING THE QUALITY OF ANY SUCH PRODUCTS.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES.
Qualifications & exceptions
Some jurisdictions do not allow limits on implied warranties, so these limits may not apply to you (see the jurisdiction-exclusions card).
Legal Rights & Agreement Rules · Restriction or exception
As-is Services; your sole remedy for dissatisfaction is to stop using them
By using the Services you acknowledge SHEIN provides them, including the Site and App, on an “as is,” “as available” and “with all faults” basis without warranty of any kind, and to the extent permitted by law the Company disclaims all warranties and conditions relating to the Services, including merchantability, title, accuracy, completeness, legality, uninterrupted or error-free service, fitness for a particular purpose, quiet enjoyment and non-infringement. SHEIN makes no promises about, and disclaims all liability for, products, services, information or programming provided by a third party accessible through the Services, or the quality or conduct of any third party you encounter. Your sole remedy for dissatisfaction with the Services is to stop using them.
Supporting quotations
BY USING THE SERVICES, YOU HEREBY ACKNOWLEDGE AND AGREE THAT WE ARE PROVIDING THE SERVICES, INCLUDING THE SITE AND APP, ON AN “AS IS” “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, AND TO THE EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND RELATING TO THE SERVICES, INCLUDING ANY WARRANTY OR CONDITION OF MERCHANTABILITY, TITLE, ACCURACY, COMPLETENESS, LEGALITY, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. WE MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL LIABILITY FOR: (1) PRODUCTS, SERVICES, INFORMATION, PROGRAMMING, AND/OR ANYTHING ELSE PROVIDED BY A THIRD PARTY THAT IS ACCESSIBLE TO YOU THROUGH THE SERVICES; OR (2) THE QUALITY OR CONDUCT OF ANY THIRD PARTY YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE SERVICES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES.
Qualifications & exceptions
Some jurisdictions do not allow limits on implied warranties, so these limits may not apply to you (see the jurisdiction-exclusions card).
Legal Rights & Agreement Rules · Restriction or exception
Some jurisdictions do not allow warranty limits or certain damages exclusions
The Terms say some jurisdictions do not allow limitations on implied warranties or exclusions of liability for certain types of damages, so the above limitations and exclusions may not apply to you in whole or in part.
Supporting quotations
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. AS A RESULT, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
Not stated here
The text does not say which jurisdictions or which limitations are affected.
Legal Rights & Agreement Rules · Restriction or exception
US users must arbitrate disputes, subject to exceptions and a 30-day opt-out
You and SHEIN agree that any dispute, claim or disagreement arising out of or relating in any way to your access to or use of the Site, App or Services or the Agreement and prior versions of it, including claims that arose before the effective date, will be resolved by binding arbitration rather than in court. The exceptions are that either party may assert claims in small claims court if they qualify and remain there, and may seek equitable relief in court for infringement or other misuse of intellectual property rights such as trademarks, trade dress, domain names, trade secrets, copyrights and patents.
Supporting quotations
PLEASE READ THE FOLLOWING CLAUSES CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT
Subject to the terms of this Arbitration Agreement, you and SHEIN agree that any dispute, claim, disagreement arising out of or relating in any way to your access to or use of the Site, App, Services or the Agreement and prior versions of the Agreement, including claims and disputes that arose between us before the effective date of this Agreement (each a “Dispute” ), will be resolved by binding arbitration, rather than in court, except that (i) you and SHEIN may assert claims or seek relief in a small claims court if such claims qualify and remain in small claims court; and (ii) you and SHEIN may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).
within thirty (30) days after first becoming subject to this Arbitration Agreement
Qualifications & exceptions
You may opt out within 30 days after first becoming subject to the Arbitration Agreement (see the opt-out card).
Legal Rights & Agreement Rules · Restriction or exception
You and SHEIN waive court and jury trial rights in favor of arbitration
You and SHEIN waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or jury, and instead elect that all Disputes be resolved by arbitration, except as the Applicability paragraph specifies. The Terms say there is no judge or jury in arbitration, court review of an award is very limited, discovery may be limited and procedures are more streamlined than in court.
Supporting quotations
YOU AND SHEIN HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and SHEIN are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in the paragraph entitled “Applicability of Arbitration Agreement” above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review. Discovery may be limited in arbitration, and procedures are more streamlined than in court.
within thirty (30) days after first becoming subject to this Arbitration Agreement
Qualifications & exceptions
You may opt out of the arbitration provisions within 30 days after first becoming subject to them.
Legal Rights & Agreement Rules · Restriction or exception
Claims must be individual; class, representative and mass actions are waived
Except for Batch Arbitration, each of you and SHEIN may bring claims against the other only on an individual basis, not on a class, representative or collective basis, and waives all rights to have any dispute brought, heard, administered, resolved or arbitrated on a class, collective, representative or mass action basis. Only individual relief is available, disputes of more than one customer or user cannot be arbitrated or consolidated with others’, and the arbitrator may award declaratory or injunctive relief only for the individual party and only as necessary. To the extent permissible by law, there is no right or authority for a dispute to be arbitrated as a representative action or private attorney general action, including claims under California’s Private Attorney General Act of 2004; this means you may not seek relief on behalf of any other parties in arbitration. If a court decides by final decision that the waiver is invalid or unenforceable as to a particular claim or request for relief, such as public injunctive relief, only that claim is severed and pursued in the courts indicated; all other Disputes are arbitrated or litigated in small claims court. The paragraph does not prevent participating in a class-wide settlement.
Supporting quotations
YOU AND SHEIN AGREE THAT, EXCEPT AS SPECIFIED IN THE PARAGRAPH ENTITLED “BATCH ARBITRATION” BELOW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim. To the extent permissible by law, there shall be no right or authority for any dispute to be arbitrated as a representative action or as a private attorney general action, including but not limited to claims brought pursuant to the Private Attorney General Act of 2004, Cal. Lab. Code § 2698, et seq. This means that you may not seek relief on behalf of any other parties in arbitration. Notwithstanding anything to the contrary in this Arbitration Agreement, if a court decides by means of a final decision, not subject to any further appeal or recourse, that the limitations of this paragraph, “Class Action Waiver” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and SHEIN agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and shall be pursued in the courts indicated in paragraph 13.11 below. All other Disputes shall be arbitrated or litigated in small claims court. This paragraph does not prevent you or SHEIN from participating in a class-wide settlement of claims.
within thirty (30) days after first becoming subject to this Arbitration Agreement
13.11 Modification.
13.12 Governing Courts.
14.8 Exclusive Venue.
Qualifications & exceptions
You may opt out of the arbitration provisions within 30 days after first becoming subject to them.
Not stated here
The paragraph refers to “the courts indicated in paragraph 13.11,” but paragraph 13.11 is the Modification paragraph; courts are addressed in 13.12 (Governing Courts) and 14.8 (Exclusive Venue), which name different states.
Before arbitrating, hold an individual conference after written Notice
You and SHEIN agree to try to resolve any Dispute informally before arbitration or small claims court. Before either party commences arbitration or initiates small claims court, you will personally meet and confer by telephone or videoconference in an “Informal Dispute Resolution Conference”; your counsel may participate but you also participate. The initiating party gives written Notice of intent to initiate a conference, which shall occur within 45 days after the other party receives the Notice unless an extension is mutually agreed. Notice to SHEIN that you intend to initiate a conference should be sent by email to an address that appears only as an obfuscated “[email protected]” placeholder in the retrieved text, or by regular mail to Paracorp in Camden, Delaware; notice to you goes to your account’s address or email address or your publicly available address if you have no account. The Notice must include your name, telephone number, mailing address, account email address (if you have one), your counsel’s details (if any) and a description of the Dispute. A separate individualized conference is required each time a Dispute is initiated, even if the same law firm represents multiple users, unless all parties agree; participating in the conference is a condition precedent to arbitration, and the statute of limitations and filing fee deadlines are tolled while the parties engage in the process.
Supporting quotations
You and SHEIN agree to try to resolve any Dispute informally before resorting to arbitration. You and SHEIN therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement ( “Informal Dispute Resolution Conference” ). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference. The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference ( “Notice” ), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties.
Notice to you will be sent to the address or email address associated with your account or to your publicly available address or email address if you do not have an account with us. The Notice must include:
The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. Engaging in the Informal Dispute Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process required by this section.
Notice to SHEIN that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to [email protected] or regular mail to Paracorp, 2140 S. DuPont Hwy Camden, DE 19934.
(1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of your Dispute.
data: contacts · data: identifiers
Not stated here
The email address for notice to SHEIN appears only as an obfuscated “[email protected]” placeholder in the retrieved text.
JAMS arbitrates under the Federal Arbitration Act; streamlined below $250,000
The Arbitration Agreement affects interstate commerce and the Federal Arbitration Act applies. If the informal process does not resolve a Dispute satisfactorily within sixty (60) days after receipt of your Notice, either party has the right to finally resolve it through binding arbitration conducted by JAMS. Disputes involving claims, counterclaims or relief under $250,000, not inclusive of attorneys’ fees and interest, are subject to JAMS’s Streamlined Arbitration Rules and all others to its Comprehensive Arbitration Rules. Arbitrations relating to use of the Services or products sold primarily for personal, family or household purposes are also subject to the allocation of arbitration costs and requirements of JAMS’ policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. If JAMS is not available, the parties will select an alternative forum; your responsibility to pay JAMS fees and costs is solely as set forth in the applicable JAMS rules, and if the JAMS rules conflict with the Arbitration Agreement, the Arbitration Agreement controls.
Supporting quotations
You and SHEIN agree that this Arbitration Agreement affects interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., applies. If the Informal Dispute Resolution Process described above does not resolve satisfactorily within sixty (60) days after receipt of your Notice, you and SHEIN agree that either party shall have the right to finally resolve the Dispute through binding arbitration. The arbitration will be conducted by JAMS. Disputes involving claims, counterclaims, or requests for relief under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other Disputes shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. Any arbitration of a Dispute relating to your access to or use of the Site, the App, or Services, any products sold or distributed through the Site or the App primarily for personal, family or household purposes shall also be subject to the allocation of arbitration costs and other requirements of the JAMS’ policy regarding Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness available at https://www.jamsadr.com/consumer-minimum-standards/.
If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any JAMS fees and costs will be solely as set forth in the applicable JAMS Arbitration Rules. If there is a conflict between the JAMS rules and this Arbitration Agreement, this Arbitration Agreement shall control.
within thirty (30) days after first becoming subject to this Arbitration Agreement
Qualifications & exceptions
You may opt out of the arbitration provisions within 30 days after first becoming subject to them.
An arbitration Request needs set information; arbitration is in your county
A party who wishes to initiate arbitration must give the other a request for arbitration (the “Request”) that includes contact details, the account username and email if applicable, a statement of the legal claims and their factual bases, a description of the remedy sought with a good-faith calculation of the amount in controversy in US dollars, a statement certifying completion of the informal process, and evidence of payment of any necessary filing fees. You send the Request to Paracorp in Camden, Delaware, and if SHEIN initiates arbitration it sends the Request to your account’s address or email address or your publicly available address. The parties bear their own attorneys’ fees and costs unless the arbitrator finds the Dispute’s substance or the relief sought was frivolous or brought for an improper purpose under Federal Rule of Civil Procedure 11(b), and unless you and SHEIN agree otherwise or Batch Arbitration is triggered the arbitration is conducted in the county where you reside.
Supporting quotations
A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Request” ). The Request must include:
(5) evidence that the requesting party has paid any necessary filing fees in connection with such arbitration. To initiate arbitration, you must send the Request to Paracorp, 2140 S. DuPont Hwy Camden, DE 19934. If we initiate arbitration, we will send the Request to the address or email address associated with your account or to your publicly available address or email address if you do not have an account with us. The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Request was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). Unless you and SHEIN otherwise agree, or the Batch Arbitration process discussed below is triggered, the arbitration will be conducted in the county where you reside.
25 or more similar Requests in 30 days are arbitrated in batches of 100
If twenty five (25) or more individual Requests of a substantially similar nature are filed against SHEIN by or with the assistance of the same law firm, group of law firms or organizations within a thirty (30) day period (or as soon as possible thereafter), JAMS will administer them in batches of 100 Requests per batch, with a final smaller batch for the remainder, appoint one arbitrator for each batch, and resolve each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch, one procedural calendar, one hearing (if any) at a place the arbitrator decides, and one final award. Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. A disagreement over applying the process goes to a sole standing Administrative Arbitrator whose fees SHEIN pays, and the parties agree to cooperate in good faith, which may include a discovery special master and an expedited calendar.
Supporting quotations
To increase the efficiency of administration and resolution of arbitrations, you and SHEIN agree that in the event that there are twenty five (25) or more individual Requests of a substantially similar nature filed against SHEIN by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), JAMS shall (1) administer the arbitration demands in batches of 100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching described above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award ( “Batch Arbitration” ). All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process ( “Administrative Arbitrator” ). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by SHEIN. You and SHEIN agree to cooperate in good faith with JAMS to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of Requests, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.
The arbitrator decides most issues; courts decide four listed categories
The arbitrator has exclusive authority to resolve any Dispute, including disputes about the interpretation, application, enforceability, revocability, scope or validity of the Arbitration Agreement, except that a court of competent jurisdiction decides disputes arising out of or relating to the Class Action Waiver (including whether it is unenforceable or has been breached), disputes about payment of arbitration fees other than as contemplated for Batch Arbitration, disputes about whether a condition precedent to arbitration has been satisfied, and disputes about which version of the Arbitration Agreement applies. The arbitrator can grant dispositive motions and issues a written award and statement of decision describing the essential findings and conclusions, including the calculation of any damages. The award is final and binding on you and SHEIN, and judgment may be entered in any court having jurisdiction.
Supporting quotations
The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes arising out of or related to the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except for the following: (1) all Disputes arising out of or relating to the paragraph entitled “Class Action Waiver,” including any claim that that same paragraph is unenforceable, illegal, void or voidable, or that it has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator; (2) except as expressly contemplated in the paragraph entitled “Batch Arbitration,” all Disputes about the payment of arbitration fees shall be decided only by a court of competent jurisdiction and not by an arbitrator; (3) all Disputes about whether either party has satisfied any condition precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an arbitrator; and (4) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction
Legal Rights & Agreement Rules · User right or choice
You can opt out of arbitration within 30 days by written notice
You have the right to opt out of the Arbitration Agreement by sending written notice of your decision to opt out to the designated email address within thirty (30) days after first becoming subject to it; in the retrieved text that address appears only as an obfuscated “[email protected]” placeholder, so the address itself is not known from this text. The notice must include your name and address, the email address you used to set up your account (if you have one), and an unequivocal statement that you want to opt out. If you opt out, all other parts of the Agreement continue to apply to you, the opt-out has no effect on other arbitration agreements you may have or later enter with SHEIN, and if a Dispute is not covered by any arbitration agreement between you and SHEIN it proceeds before the courts indicated in paragraph 13.11.
Supporting quotations
You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to [email protected] within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you used to set up your account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us. If the Dispute is not covered by any arbitration agreement between you and us, it shall proceed before the courts indicated in paragraph 13.11 below.
13.11 Modification.
13.12 Governing Courts.
14.8 Exclusive Venue.
data: contacts · data: identifiers
Not stated here
The opt-out email address appears as an obfuscated “[email protected]” placeholder in the retrieved text.
The paragraph refers to “the courts indicated in paragraph 13.11,” but paragraph 13.11 is the Modification paragraph; courts are addressed in 13.12 and 14.8, which name different states.
Legal Rights & Agreement Rules · Restriction or exception
Invalid arbitration terms are severed; claims must be timely or are time barred
Except as provided in the Class Action Waiver paragraph, if any part of the Arbitration Agreement is found invalid or unenforceable, that part is of no force and effect and severed, and the rest continues. You agree that any Dispute must be initiated via arbitration within the applicable statute of limitation for that claim or it will be forever time barred, and that the applicable statutes of limitation apply to the arbitration in the same manner as in the applicable court.
Supporting quotations
Except as provided in the paragraph entitled “Class Action Waiver”, if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. You further agree that any Dispute that you have with SHEIN as detailed in this Arbitration Agreement must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.
SHEIN will notify you of arbitration changes; reject them within 30 days
If SHEIN makes any future material change to the Arbitration Agreement, it will notify you. Unless you reject the change within thirty (30) days of it becoming effective by writing to SHEIN at Paracorp, your continued use of the Site, App or Services, including accepting products and services after the posting of changes, constitutes acceptance. Changes do not give a new opportunity to opt out if you previously agreed to a version of the Terms and did not validly opt out. If you reject a change and were bound by an existing agreement to arbitrate, the Arbitration Agreement as of the date you first accepted the Terms (or any subsequent changes) remains in effect, and SHEIN will continue to honor valid opt-outs made to a prior version.
Supporting quotations
Notwithstanding any provision in these Terms to the contrary, we agree that if SHEIN makes any future material change to this Arbitration Agreement, it will notify you. Unless you reject the change within thirty (30) days of such change become effective by writing to SHEIN at Paracorp, 2140 S. DuPont Hwy Camden, DE 19934, your continued use of the Site, the App and/or Services, including the acceptance of products and services offered on the Site or App following the posting of changes to this Arbitration Agreement constitutes your acceptance of any such changes. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of these Terms and did not validly opt out of arbitration. If you reject any change or update to this Arbitration Agreement, and you were bound by an existing agreement to arbitrate Disputes arising out of or relating in any way to your access to or use of the Services or of the Site or the App, or these Terms, the provisions of this Arbitration Agreement as of the date you first accepted the Terms (or accepted any subsequent changes to these Terms) remain in full force and effect. SHEIN will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms.
Legal Rights & Agreement Rules · Restriction or exception
Non-arbitrated disputes: Delaware courts named here, California courts elsewhere
To the extent a Dispute is not covered by any arbitration agreement between you and SHEIN, it proceeds before the state or federal courts located in Delaware, except that small claims court actions may be brought in the county where you reside.
Supporting quotations
To the extent that the Dispute is not covered by any arbitration agreement between you and us, it shall proceed before the state or federal courts located in Delaware (except for small claims court actions which may be brought in the county where you reside).
14.8 Exclusive Venue.
13.12 Governing Courts.
Not stated here
Another paragraph (14.8, Exclusive Venue) states that court litigation will be exclusively in state or federal courts located in California; the text does not say which controls.
Legal Rights & Agreement Rules · Restriction or exception
You cannot assign the Terms without consent, but SHEIN may freely assign them
You may not assign or transfer the Agreement, or any of your rights or obligations under it, without prior written consent, and an attempted assignment without consent is void. SHEIN may freely assign or transfer the Agreement, which benefits and binds the parties and their legal representatives, successors and assigns.
Supporting quotations
You may not assign or transfer this Agreement (or any of your rights or obligations under this Agreement) without prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. We may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Legal Rights & Agreement Rules · Context
The Terms, Privacy Policy and published policies are the entire agreement
These Terms, together with the Privacy Policy and any other legal notices and policies published on the Site or App, constitute the entire agreement between you and SHEIN concerning the Services and supersede all prior terms, agreements, discussions and writings. If a provision is unenforceable it does not affect the remaining provisions, and no waiver of any term is a further or continuing waiver; SHEIN’s failure to assert a right or provision is not a waiver of it.
Supporting quotations
These Terms, together with our Privacy Policy , and any other legal notices and polices published on the Site or App, shall constitute the entire agreement between you and us concerning the Services, and supersedes all prior terms, agreements, discussions, and writings regarding the Services. If any provision of the Terms is found to be unenforceable, then that provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect. No waiver of any term of the Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under the Terms shall not constitute a waiver of such right or provision.
Not stated here
The other legal notices and policies published on the Site or App are not supplied.
Legal Rights & Agreement Rules · Company practice
You consent to electronic communications that count as written notices
Communications between you and SHEIN may take place by electronic means, whether you visit the Services, send emails, or SHEIN posts notices on the Services or emails you. For contractual purposes you consent to receive communications from SHEIN in electronic form and agree that all terms, agreements, notices, disclosures and other communications SHEIN provides electronically satisfy any legal requirement that they be in writing. The Terms say this does not affect your statutory rights, including under the Electronic Signatures in Global and National Commerce Act.
Supporting quotations
The communications between you and SHEIN may take place via electronic means, whether you visit the Services or send SHEIN e-mails, or whether SHEIN posts notices on the Services or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from SHEIN in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that SHEIN electronically provides to you satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq.
data: contacts
Legal Rights & Agreement Rules · Restriction or exception
You must release, indemnify and defend SHEIN, with a carve-out for its fraud
You agree to release, indemnify and defend the Company and any subsidiaries, affiliates, related companies, suppliers, licensors and partners, and their officers, directors, employees, agents and representatives, from all third-party claims and costs, including reasonable attorneys’ fees, arising out of or related to your use of the Services, your conduct or interactions with other users including Third-Party Sellers, or your breach of the Terms. SHEIN will notify you promptly of a claim and give reasonable assistance at your expense; you will allow SHEIN to participate in the defense and will not settle without its prior written consent, and SHEIN may at its own expense assume the exclusive defense, ending your obligation to defend in that matter. The provision does not require you to indemnify SHEIN for any unconscionable commercial practice by SHEIN or for SHEIN’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services.
Supporting quotations
You agree to release, indemnify, and defend the Company and any subsidiaries, affiliates, related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each from all third-party claims and costs (including reasonable attorneys’ fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services, including any Third-Party Sellers; (3) your breach of these Terms. We will notify you promptly of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter. This provision does not require you to indemnify SHEIN for any unconscionable commercial practice by SHEIN or for SHEIN’s fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with the Services provided hereunder.
Legal Rights & Agreement Rules · Context
Headings are for convenience; invalid provisions are read to reflect intent
In construing the Terms, headings are for convenience only and are not to be considered. If any portion of the Agreement is held invalid or unenforceable, that portion must be construed to reflect as nearly as possible the parties’ original intention, and the remaining portions remain in full force and effect.
Supporting quotations
In construing or interpreting the Terms, headings are for convenience only, and not to be considered.
If any portion of this Agreement is held invalid or unenforceable, that portion must be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions must remain in full force and effect.
Legal Rights & Agreement Rules · Restriction or exception
Delaware law governs, consistent with the federal arbitration act
The Terms, your use of the Services and your purchase of products through the Services are governed by the laws of the State of Delaware, consistent with the federal arbitration act, without giving effect to principles that apply another jurisdiction’s law. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the agreement.
Supporting quotations
These Terms along with your use of the Services and the purchase of products through Services shall be governed by the laws of the State of Delaware, consistent with the federal arbitration act, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the agreement.
California consumers may report complaints to a state Consumer Affairs unit
In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Service of the California Department of Consumer Affairs, in writing at an address in Sacramento or by telephone at the number given in the Terms.
Supporting quotations
In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Service of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Legal Rights & Agreement Rules · Restriction or exception
Court litigation is stated to be in California courts, conflicting with Delaware
To the extent the parties are permitted under the Agreement to initiate litigation in a court, both you and SHEIN agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the state or federal courts located in California. The text does not reconcile this with the Governing Courts paragraph, which names state or federal courts in Delaware.
Supporting quotations
To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and SHEIN agree that all claims and disputes arising out of or relating to this Agreement will be litigated exclusively in the state or federal courts located in California
it shall proceed before the state or federal courts located in Delaware
13.12 Governing Courts.
14.8 Exclusive Venue.
Not stated here
Paragraphs 13.12 (Delaware) and 14.8 (California) name different states for court litigation, and the text does not say which controls.
Legal Rights & Agreement Rules · Restriction or exception
Keep a valid email address; emailed notices are effective even if undeliverable
Where SHEIN requires an email address, you are responsible for providing a valid and current one. If the address is not valid or cannot deliver required notices, SHEIN’s dispatch of the email containing the notice still constitutes effective notice. You may give notice to SHEIN at Paracorp in Camden, Delaware, and such notice is deemed given when received by SHEIN’s agent for service of process.
Supporting quotations
Where SHEIN requires that you provide an e-mail address, you are responsible for providing SHEIN with a valid and current e-mail address. In the event that the e-mail address you provided to SHEIN is not valid, or for any reason is not capable of delivering to you any notices required by this Agreement, SHEIN’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. You may give notice to SHEIN to Paracorp, 2140 S. DuPont Hwy Camden, DE 19934. Such notice shall be deemed given when received by SHEIN’s agent for service of process.
data: contacts
Legal Rights & Agreement Rules · Restriction or exception
Export controls bar use in embargoed places, by listed parties, for weapons
You may not use, export, import or transfer the Services except as authorized by U.S. law, the laws of the jurisdiction where you obtained the Service and other applicable laws. In particular the Services may not be exported or re-exported (a) into any United States embargoed jurisdiction, which the Terms name as currently Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk People’s Republic and so-called Luhansk People’s Republic, or (b) to anyone designated on, or 50% or more owned or otherwise controlled by persons designated on, any governmental list of prohibited or restricted parties. By using the Service you represent and warrant that (i) you are not located in a country or territory subject to a U.S. Government embargo or designated a “state sponsor of terrorism” and (ii) you are not listed on, or 50% or more owned or otherwise controlled by persons designated on, any governmental list of prohibited or restricted parties, and that you will not use the Services for purposes prohibited by U.S. or other applicable law, including development of missiles or nuclear, chemical or biological weapons. SHEIN products, services and technology are subject to export control laws, and you will not export, re-export or transfer them in violation of such laws.
Supporting quotations
You may not use, export, import, or transfer the Services except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Service, and any other applicable laws. In particular, but without limitation, the Services may not be exported or re-exported (a) into any United States embargoed jurisdiction (currently, Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk People’s Republic, and so-called Luhansk People’s Republic), or (b) to anyone designated on, or 50% or more owned or otherwise controlled by persons designated on, any governmental list of prohibited or restricted parties (including, but not limited to, the U.S. Treasury Department’s list of Specially Designated Nationals and Blocked Persons or Foreign Sanctions Evaders List or the U.S. Department of Commerce’s Denied Person’s List or Entity List). By using the Service, you represent and warrant that (i) you are not located in a country or territory that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “state sponsor of terrorism” and (ii) you are not listed on, or 50% or more owned or otherwise controlled by persons designated on, any governmental list of prohibited or restricted parties. You also will not use the Services for any purpose prohibited by U.S. or other applicable law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons proliferation. You acknowledge and agree that products, services or technology provided by SHEIN are subject to the export control laws and regulations of the United States and other applicable jurisdictions. You shall comply with these laws and regulations and shall not, without prior U.S. or other relevant government authorization, export, re-export, or transfer SHEIN products, services or technology, either directly or indirectly, to any jurisdiction in violation of such laws and regulations.
Qualifications & exceptions
The named embargoed places are the Terms’ own list, not an independently verified statement of current law.
Legal Rights & Agreement Rules · Context
Questions may be emailed; customer service uses a separate platform
SHEIN welcomes questions and comments about its privacy practices or the Terms, which you may send by email at any time, and says customer service inquiries should be made through its Customer Service Platform.
Supporting quotations
We welcome your questions and comments about our privacy practices or these Terms.
Customer service inquiries should be made through our Customer Service Platform .
data: contacts
Not stated here
The email address for questions appears only as an obfuscated “[email protected]” placeholder in the retrieved text.
Legal Rights & Agreement Rules · Restriction or exception
The Services are for US-based users; use elsewhere is at your own volition
The Services are intended for U.S.-based users and products sold on the Services are sold only to users located in the U.S. SHEIN makes no representations that the Services are appropriate or available for use elsewhere, and those who access or use them from other countries do so at their own volition and are responsible for compliance with local law.
Supporting quotations
The Services are intended for U.S.-based users and products sold on the Services are sold only to users located in the U.S. SHEIN makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other countries do so at their own volition and are responsible for compliance with local law.