Legal Rights & Agreement Rules · Restriction or exception
Neither side is liable for indirect damages; your liability to Slack is limited; Slack's is capped at $100
Neither you nor Slack is liable to the other for lost profits or revenues, or for indirect, special, incidental, consequential, cover or punitive damages, however caused. Unless you are also a Customer, you have no financial liability to Slack for breaching the User Terms. Slack's maximum total liability to you for any breach of the User Terms is $100. These disclaimers do not apply to the extent applicable law prohibits them and do not limit either party's right to seek equitable relief (such as a court order).
Supporting quotations
IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED
UNLESS YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITATION TO OUR RIGHTS AND REMEDIES UNDER THE CONTRACT), YOU WILL HAVE NO FINANCIAL LIABILITY TO US FOR A BREACH OF THESE USER TERMS.
OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE.
THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF.
Qualifications & exceptions
The $100 cap is Slack's maximum aggregate liability to you for breach of the User Terms.
Your 'no financial liability' protection does not apply if you are also a Customer, and it is stated to be without limiting Slack's rights and remedies under the Contract.
The foregoing disclaimers do not apply to the extent prohibited by applicable law.
Equitable relief remains available to either party.
Not stated here
The terms do not say whether the $100 cap interacts with any statutory rights beyond the consumer law paragraph explained separately.
Legal Rights & Agreement Rules · Restriction or exception
Slack says it is a business tool and consumer laws do not apply, unless they cannot be excluded
Slack describes the Services as a workplace tool for businesses and organizations, not for consumer purposes, and you agree that, to the maximum extent the law permits, consumer laws do not apply. If a consumer law does apply and cannot lawfully be excluded (the terms give Australia's Competition and Consumer Act 2010 as an example), these terms do not restrict or change your statutory warranties, guarantees, rights or remedies. In that case Slack's liability is limited, at its option, to replacing, repairing or resupplying the Services, or to a pro-rata refund of pre-paid fees for your subscription for the rest of the term. The refund is described as going to the Customer.
Supporting quotations
Slack is a workplace tool intended for use by businesses and organizations and not for consumer purposes.
To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply.
If however any consumer laws (e.g., in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and cannot otherwise be lawfully excluded, nothing in these User Terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have
our liability is limited (at our option) to the replacement, repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term
Qualifications & exceptions
The exclusion of consumer laws applies only 'to the maximum extent permitted by law'.
Mandatory consumer rights are preserved if they cannot be lawfully excluded.
The remedies are at Slack's option; the refund option is a pro-rata refund of pre-paid fees to Customer, not to you.
Not stated here
The terms name an Australian statute only as an example; they do not list which other consumer laws might apply or where.
The sections titled 'The Relationship Between You, Customer, and Us', 'Limitation of Liability' and 'Survival', and everything under the general heading 'General Provisions', continue to apply after the User Terms end or expire. The list does not name the sections on Customer Data ownership, the age requirement, or the Acceptable Use Policy.
Supporting quotations
The sections titled “The Relationship Between You, Customer, and Us,” “Limitation of Liability,” and “Survival,” and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms.
Qualifications & exceptions
Survival is stated for the named sections and for all provisions under 'General Provisions'.
Not stated here
The terms do not say whether other sections, such as the Customer Data ownership language, continue after termination.
Legal Rights & Agreement Rules · Procedure
Notices go mostly by email or in the Services; Slack's addresses are feedback@ and legal@
Unless the terms say otherwise, notices under the User Terms are sent by email. Slack may instead notify Authorized Users through the Services, for example with a slackbot notification. You send notices to Slack at feedback@slack.com, and legal notices must go to legal@slack.com. An emailed notice is treated as given the day after it is sent, and a notice through the Services is treated as given the same day. Notices under the Contract go only to the Customer, under the Contract's own terms.
Supporting quotations
Except as otherwise set forth herein, all notices under the User Terms will be by email, although we may instead choose to provide notice to Authorized Users through the Services (e.g., a slackbot notification).
Notices to Slack should be sent to feedback@slack.com, except for legal notices, which must be sent to legal@slack.com.
A notice will be deemed to have been duly given (a) the day after it is sent, in the case of a notice sent through email; and (b) the same day, in the case of a notice sent through the Services.
Notices under the Contract will be delivered solely to Customer in accordance with the terms of that agreement.
Qualifications & exceptions
'Except as otherwise set forth herein' limits the email rule.
Slack may choose in-Services notice instead of email for Authorized Users.
Notices under the Contract are delivered solely to Customer, not to you.
Legal Rights & Agreement Rules · Permission or license
Slack may change the terms; material changes come with notice, and continued use means acceptance
Slack may change the User Terms or the Acceptable Use Policy. For a material change Slack will give reasonable notice before it takes effect, by emailing the address on your account or by messaging you through the Services. A material revision takes effect on the date in the notice; all other changes take effect when Slack publishes them. You can review the current User Terms on the page, and the current Acceptable Use Policy and Privacy Policy at their own pages. If you keep using the Services after the effective date, that counts as accepting the revised terms. Elsewhere the terms say that continuing to use the Services after being notified of a change confirms your agreement.
Supporting quotations
we may change these User Terms or the
If we make a material change to the User Terms or the [Acceptable Use Policy](https://slack.com/acceptable-use-policy), we will provide you with reasonable notice prior to the change taking effect either by emailing the email address associated with your account or by messaging you through the Services.
Any material revisions to these User Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change.
If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.
If you access or use the Services, or continue accessing or using the Services after being notified of a change to the User Terms or the [Acceptable Use Policy](https://slack.com/acceptable-use-policy), you confirm that you have read, understand and agree to be bound by
Qualifications & exceptions
Reasonable notice before the change is promised only for a 'material change'.
Other changes take effect when Slack publishes them, with no notice promised.
Acceptance is by continued use after the effective date.
Not stated here
The terms do not define 'material' or 'reasonable notice'.
No waiver by delay; terms that a court rejects are modified, not struck
If either party delays or does not exercise a right under the User Terms, including the Acceptable Use Policy, that does not waive the right. A waiver only counts if it is in writing and signed by an authorized representative of the party giving it. If a court of competent jurisdiction finds a provision contrary to law, the court modifies it to best accomplish its original objectives to the fullest extent the law allows, and the other provisions stay in force. The terms are to be enforced to the fullest extent applicable law permits.
Supporting quotations
No failure or delay by either party in exercising any right under the User Terms, including the [Acceptable Use Policy](https://slack.com/acceptable-use-policy), will constitute a waiver of that right.
No waiver under the User Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
If any provision of the User Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the User Terms will remain in effect.
Qualifications & exceptions
The waiver rule applies to both parties.
Modification is by a court 'of competent jurisdiction'.
Legal Rights & Agreement Rules · Restriction or exception
You need Slack's consent to assign your rights; Slack can assign without yours
You may not assign your rights or delegate your obligations under the User Terms, including the Acceptable Use Policy, without Slack's prior written consent, which Slack may not unreasonably withhold. Slack may assign the User Terms in full, with all terms incorporated by reference, without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of its assets.
Supporting quotations
You may not assign any of your rights or delegate your obligations under these User Terms, including the [Acceptable Use Policy](https://slack.com/acceptable-use-policy), whether by operation of law or otherwise, without the prior written consent of us (not to be unreasonably withheld).
We may assign these User Terms in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Qualifications & exceptions
Your assignment needs Slack's prior written consent, 'not to be unreasonably withheld'.
Slack's assignment right covers the terms 'in their entirety' and applies to a corporate affiliate or a merger, acquisition, reorganization or sale of substantially all assets.
Legal Rights & Agreement Rules · Restriction or exception
The Contract's governing law and courts apply; the prevailing party recovers fees
The User Terms, including the Acceptable Use Policy, and any disputes arising out of or related to them are governed exclusively by the same governing law as the Customer's Contract, without regard to conflict of laws rules or the UN Convention on the International Sale of Goods. The courts in the applicable venue of the Contract have exclusive jurisdiction over any dispute about the User Terms, including their formation, interpretation or enforcement, and each party submits to those courts. In any action to enforce rights under the User Terms, the prevailing party can recover its reasonable costs and attorney's fees. This document does not name the law or the venue, since they come from the Customer's Contract.
Supporting quotations
will be governed exclusively by the same applicable governing law of the Contract, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods.
The courts located in the applicable venue of the Contract will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the User Terms
Each party hereby consents and submits to the exclusive jurisdiction of such courts.
In any action or proceeding to enforce rights under the User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
Qualifications & exceptions
Governing law and venue are those of the Contract, which is not part of this text.
Fee shifting applies to 'any action or proceeding to enforce rights under the User Terms' and favors whichever party prevails.
Not stated here
The governing law and court venue are not named in this document; they depend on the Customer's Contract.
Legal Rights & Agreement Rules · Restriction or exception
If documents conflict, the Contract comes first, then these terms, then referenced pages like the Privacy Policy
The User Terms, with the terms they incorporate by reference, are the whole agreement between you and Slack and replace earlier agreements, proposals and representations on the same subject. When these User Terms conflict with a page they reference, these User Terms come first. If the Contract conflicts with the User Terms, the Contract comes first, then these User Terms, then the referenced pages (the terms give the Privacy Policy as an example). The Customer is responsible for telling Authorized Users about such conflicts, and until then the User Terms are binding on you.
Supporting quotations
The User Terms, including any terms incorporated by reference into the User Terms, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
if there is a conflict or inconsistency between the Contract and the User Terms, the terms of the Contract will first prevail, followed by the provisions in these User Terms, and then followed by the pages referenced in these User Terms (e.g., the Privacy Policy)
Customer will be responsible for notifying Authorized Users of those conflicts or inconsistencies and until such time the terms set forth herein will be binding.
Qualifications & exceptions
Order of priority: the Contract, then the User Terms, then referenced pages.
The Privacy Policy is named only as an example of a referenced page.
The User Terms stay binding until the Customer notifies Authorized Users of the conflict.
Not stated here
The Contract's terms are not in this document, so the practical effect of its priority cannot be assessed from this text.
Slack contact: feedback@slack.com or its San Francisco mailing address
For questions about the User Terms you can contact Slack at feedback@slack.com or by mail. For Customers and Authorized Users who use workspaces established for Customers in the US and Canada, the listed mailing address is Slack Technologies, Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 USA. The text that follows in the document may list other regional contacts, which are addressed in a later card.
Supporting quotations
You may contact us at feedback@slack.com or at our mailing address below:
For Customers and Authorized Users who use Workspaces established for Customers in the US and Canada:
Slack Technologies Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 USA
Qualifications & exceptions
The address given in this part is for workspaces established for Customers in the US and Canada.
Legal Rights & Agreement Rules · Procedure
Which Slack mailing address applies depends on where the workspace was established
The terms list two mailing addresses. For Customers and Authorized Users who use workspaces established for Customers in the US and Canada, the address is Slack Technologies in San Francisco, California. For workspaces established for Customers outside the US and Canada, the address is Slack Technologies Limited in Dublin, Ireland. The split depends on where the Customer's workspace was established, not on where you live.
Supporting quotations
For Customers and Authorized Users who use Workspaces established for Customers in the US and Canada:
Slack Technologies Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 USA
For Customers and Authorized Users who use Workspaces established for Customers outside the US and Canada:
Slack Technologies Limited Salesforce Tower 60 R801, North Dock Dublin Ireland
Qualifications & exceptions
The region test is where the workspace was established for the Customer, which this document does not otherwise explain.
The terms also give feedback@slack.com as an email contact, explained in the earlier contact card.
Not stated here
The terms do not say which Slack entity is the contracting party for a given workspace; the opening paragraphs say 'we' refers to the applicable Slack entity in the Contract.
Legal Rights & Agreement Rules · Context
Workspace members are bound by these User Terms, even in an existing workspace
These User Terms apply to you as a person using Slack as an invited member of a workspace. They cover your access and use of Slack's workplace productivity tools and platform (the 'Services'). The terms say they apply even though you are signing onto a workspace that already exists, and the document is dated February 17, 2023. The terms are called a contract between you and Slack, so using the Services is not just a formality.
Supporting quotations
Effective Date: February 17, 2023
Even though you are signing onto an existing workspace, these User Terms apply to you as a user of the Services.
Qualifications & exceptions
Applies to users who join a workspace that a 'Customer' controls; the Customer's own contract with Slack is a separate document that these terms refer to but do not reproduce.
Stated effective date: February 17, 2023.
Legal Rights & Agreement Rules · Restriction or exception
You agree to these terms and the Acceptable Use Policy by using Slack or continuing after changes
The terms are a legally binding contract between you and Slack. By agreeing, you also agree to follow Slack's most recent Acceptable Use Policy, which is part of the terms by reference (the policy text is not included in this document). Simply accessing or using the Services, or continuing to use them after being told of a change to the terms or the policy, counts as confirming that you have read and agree to both.
Supporting quotations
These User Terms are a legally binding contract between you and us.
you agree to comply with the most recent version of our [Acceptable Use Policy](https://slack.com/acceptable-use-policy), which is incorporated by reference into these User Terms
If you access or use the Services, or continue accessing or using the Services after being notified of a change to the User Terms or the [Acceptable Use Policy](https://slack.com/acceptable-use-policy), you confirm that you have read, understand and agree to be bound by the User Terms and the [Acceptable Use Policy](https://slack.com/acceptable-use-policy).
Qualifications & exceptions
The Acceptable Use Policy is incorporated by reference, and the most recent version applies.
Agreement is by conduct: accessing or using the Services, or continuing to do so after being notified of a change.
Not stated here
The content of the linked Acceptable Use Policy is not part of this agreement text and is not explained here.
Legal Rights & Agreement Rules · Restriction or exception
As between Slack and the Customer, the Customer alone answers for notice, consents, lawfulness and disputes
As between Slack and the Customer, you agree it is solely the Customer's responsibility to: tell you and other Authorized Users about relevant Customer policies and settings that may affect how Customer Data is processed; obtain the rights, permissions or consents from you that are needed for lawful use of Customer Data and operation of the Services; make sure the transfer and processing of Customer Data under the Contract is lawful; and respond to and resolve disputes with you about Customer Data, the Services or the Customer's failure to meet these obligations.
Supporting quotations
AS BETWEEN US AND CUSTOMER, YOU AGREE THAT IT IS SOLELY CUSTOMER’S RESPONSIBILITY TO (A) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA
(B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND ANY AUTHORIZED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICES
(C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CONTRACT IS LAWFUL
(D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORIZED USER RELATING TO OR BASED ON CUSTOMER DATA, THE SERVICES OR CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS
Qualifications & exceptions
Allocation is expressed 'as between us and Customer', so it describes responsibility between Slack and the Customer, as you agree to it.
Four responsibilities are listed (A) to (D).
Not stated here
The terms do not say how this allocation interacts with any rights you may have under applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Slack gives you no warranties and provides the Services as is
Slack makes no representations or warranties of any kind to you, express or implied, about the Services. The Services are provided to you on an 'as is' and 'as available' basis. This is stated in the same capitalized sentence that places user-facing responsibilities on the Customer, and it limits what you can rely on Slack for under these User Terms.
Supporting quotations
SLACK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “ AS AVAILABLE” BASIS.
Qualifications & exceptions
The disclaimer is addressed to you as a user; it is separate from what Slack owes the Customer under the Contract.
Not stated here
This paragraph itself carries no 'to the extent permitted by law' limit; the Limitation of Liability section has its own wording about disclaimers and applicable law, explained in a separate card.