Policy covers customers' use of all Salesforce services
This is Salesforce's Acceptable Use and External-Facing Services Policy. It applies to customers' use of all services offered by Salesforce, Inc. or its affiliates, and it contains a separate paragraph for Slack Services. Capitalized terms the policy does not define take their meaning from the Main Services Agreement (MSA), which is not part of this saved document.
Supporting quotations
applies to customers’ use of all services offered by Salesforce, Inc. or its affiliates (“Salesforce”)
Capitalized terms used below but not defined in this policy have the meaning set forth in the Main Services Agreement (“MSA”).
Qualifications & exceptions
The policy is written about customers' use; this text does not separately say how it applies to individual members or guests of a customer's workspace.
Not stated here
The MSA's definitions of capitalized terms used here, such as External-Facing Service and Documentation, are not in the saved document.
Legal Rights & Agreement Rules · Context
Salesforce's AI Acceptable Use Policy is incorporated by reference
The policy says the terms of Salesforce's Artificial Intelligence Acceptable Use Policy, as posted at the stated address, are incorporated by reference into this policy. That AI policy is not part of this saved document, so its requirements are not analyzed here.
Supporting quotations
The terms of the Artificial Intelligence Acceptable Use Policy at https://www.salesforce.com/company/legal/agreements/ posted as of its effective date are hereby incorporated by reference.
Qualifications & exceptions
The incorporation is of the AI policy as posted 'as of its effective date'.
Not stated here
The text of the Artificial Intelligence Acceptable Use Policy is not supplied.
The phrase 'its effective date' does not say whose effective date or which date it means.
Account & Service Control · Permission or license
For Slack, access can be suspended or ended over illegal activity or credible harm
For Slack Services, if the company believes a customer or its users are engaging in or encouraging illegal activity, or deliberately or repeatedly present a credible risk of harm, or encourage harm, to other users, the Services or any third parties, it may suspend or terminate Slack access. The trigger is the company's belief, and the right is discretionary ('may').
Supporting quotations
With respect to Slack Services, if we believe a customer or its users are engaging in or encouraging illegal activity, or deliberately or repeatedly presents a credible risk of harm, or encourages harm, to other users, the Services or any third parties, we may suspend or terminate your Slack access.
Qualifications & exceptions
Applies 'with respect to Slack Services'.
The trigger is what 'we' believe; the paragraph states no standard of proof.
Not stated here
'We' and 'you' are not defined in this policy; the text does not say whether 'we' is Slack or Salesforce.
The paragraph states no notice, warning, cure period, appeal or data-return step.
The wording does not make clear whether 'deliberately or repeatedly' applies only to the credible-risk limb or also to the illegal-activity limb.
The paragraph does not say whether the step reaches an individual user's access or only the customer's.
Cross-references
qualifies (model-proposed): Policy covers customers' use of all Salesforce services — qualifies: The Slack-specific suspension paragraph adds a Slack Services rule inside a policy that otherwise applies to all Salesforce services.
Account & Service Control · Restriction or exception
Slack is not available for consumer purposes
The policy says Slack is not available for consumer purposes because Slack is intended for use by businesses and organizations.
Supporting quotations
Slack is not available for consumer purposes, as Slack is intended for use by businesses and organizations.
Qualifications & exceptions
Stated in the Scope section, in the paragraph about Slack Services.
Not stated here
'Consumer purposes' is not defined.
The text does not say what happens if someone uses Slack for consumer purposes, or whether that alone counts as a violation.
Legal Rights & Agreement Rules · Permission or license
Policy is dated July 08, 2025, and Salesforce can change it by posting
The saved copy shows the policy as last updated July 08, 2025. Salesforce may change the policy by posting an updated version at www.salesforce.com, and updates take effect when they are posted.
Supporting quotations
July 08, 2025
Salesforce may change this Policy by posting an updated version of the Policy at www.salesforce.com and such updates will be effective upon posting.
Qualifications & exceptions
Updates are effective on posting, not on notice to the customer.
Not stated here
The text describes no direct notice to customers or users when the policy changes.
Versions posted after the saved copy are not analyzed.
Legal Rights & Agreement Rules · Restriction or exception
A violation of the policy counts as a material breach of the customer's agreement
A customer's violation of this policy will be considered a material breach of the MSA and/or other agreement that governs the customer's use of the services.
Supporting quotations
violation of this Policy will be considered a material breach of the MSA and/or other agreement governing the customer’s use of the services
Qualifications & exceptions
The prohibitions in this policy also bar customers from allowing their users or third parties to do the listed things.
Not stated here
The remedies for a material breach come from the MSA or other governing agreement, which are not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Customers may not do the listed things, or let users and third parties do them
Both prohibition lists are written against the customer and against anyone the customer lets act. For prohibited material, customers may not, and may not allow any third party including its users to, use services to create, send, upload, display, store, process or transmit it, or permit that use. For prohibited actions, customers may not use a service to, nor allow its users or any third party to use a service to, do the listed things. The verbs reach storing and processing as well as sending.
Supporting quotations
Customers may not, and may not allow any third party, including its users, to use services to create, send, upload, display, store, process, or transmit, or permit use of services to create, send, upload, display, store, process, or transmit:
Customers may not use a service to, nor allow its users or any third party to use a service to:
Qualifications & exceptions
The 'allow' and 'permit' wording puts responsibility on the customer for users and third parties.
Not stated here
The text does not say how the customer's responsibility works for a user act the customer did not know about.
Content & IP Rights · Restriction or exception
No infringing or misappropriating material; notices can lead to removal
Material that infringes or misappropriates a third party's intellectual property or proprietary rights is on the prohibited-material list. Related: if Salesforce receives a notice alleging that material on a customer's instance infringes another party's intellectual property, it may disable the customer's instance of the service or remove the allegedly infringing material.
Supporting quotations
Material that infringes or misappropriates a third party’s intellectual property or proprietary rights
If Salesforce receives a notice alleging that material on a customer’s instance of a service infringes another party’s intellectual property, Salesforce may disable that customer’s instance of the service or remove the allegedly infringing material.
Qualifications & exceptions
The removal or disabling right is tied to receiving a notice that alleges infringement.
Not stated here
What disabling an instance involves in practice is not described.
The text does not define 'misappropriates' or 'proprietary rights'.
No hate, discrimination, violent-cause or extremist material
Two lists reach this theme. The prohibited-material list bars hate-related material, material advocating discrimination against individuals or groups, and material advocating or advancing violent causes, including terrorism or violent extremism. The prohibited-actions list separately bars using a service to promote, support or facilitate unlawful, hateful, discriminatory or violent causes, including terrorism or violent extremism. The first list is about material that is created, sent, stored or transmitted; the second is about promoting or helping causes.
Supporting quotations
Hate-related material, and/or material advocating discrimination against individuals or groups
Material advocating or advancing violent causes, including terrorism or violent extremism
Promote, support, or facilitate unlawful, hateful, discriminatory, or violent causes, including terrorism or violent extremism
Qualifications & exceptions
The two lists are worded differently: material that advocates or advances, versus using a service to promote, support or facilitate.
Not stated here
'Hate-related', 'discrimination' and 'violent extremism' are not defined.
Content & IP Rights · Restriction or exception
No obscene, harassing, defamatory, sexually explicit or otherwise objectionable material
The prohibited-material list bars obscene, excessively profane or otherwise objectionable material. The prohibited-actions list bars creating, sending, uploading, displaying, storing, processing or transmitting unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent or otherwise objectionable material. It also says the services may not be used to send, display or transmit sexually explicit material.
Supporting quotations
Obscene, excessively profane material or otherwise objectionable material
Create, send, upload, display, store, process, or transmit unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent, or otherwise objectionable material nor use the services to send, display, or transmit sexually explicit material
Qualifications & exceptions
'Otherwise objectionable' is open-ended and undefined, so the boundary is not set out in the text.
No exception for sexually explicit material appears in this item.
Not stated here
The text does not say who decides what is 'objectionable' or 'excessively' profane.
Security & Safeguards · Restriction or exception
No malicious code, criminal hacking or phishing material, or destructive items
Prohibited material includes material advocating or advancing criminal hacking, cracking or phishing; malicious material; unlawful software; and malicious code such as viruses, worms, time bombs, Trojan horses and other harmful or malicious files, scripts, agents or programs. The prohibited-actions list separately bars intentionally distributing viruses, worms, defects, Trojan horses, corrupted files, hoaxes or any other items of a destructive or deceptive nature.
Supporting quotations
Material advocating or advancing criminal hacking, cracking, or phishing
Malicious material
Unlawful software
Malicious code, such as viruses, worms, time bombs, Trojan horses, and other harmful or malicious files, scripts, agents, or programs
Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature
Qualifications & exceptions
The prohibited-actions rule is limited to intentional distribution; the prohibited-material items state no intent qualifier.
Not stated here
'Malicious material' and 'unlawful software' are not defined.
Legal Rights & Agreement Rules · Restriction or exception
No drug-related material, or material that breaks laws or third-party rights
Prohibited material also includes material related to illegal drugs or paraphernalia, and any material that violates, encourages or furthers conduct that would violate any applicable laws, including criminal laws, or any third-party rights, including publicity or privacy rights.
Supporting quotations
Material related to illegal drugs or paraphernalia
Material that violates, encourages, or furthers conduct that would violate any applicable laws, including any criminal laws, or any third-party rights, including publicity or privacy rights
Qualifications & exceptions
'Applicable laws' is not tied to one country or region in this item.
Not stated here
The item does not say which jurisdiction's law decides what is 'applicable'.
Legal Rights & Agreement Rules · Restriction or exception
No unsolicited commercial email or spam
Customers may not use a service to generate or facilitate unsolicited commercial email (spam). The policy says this includes, but is not limited to: sending in violation of the CAN-SPAM Act or any other applicable anti-spam law or regulation; sending unauthorized mail via open, third-party servers; emailing users who have asked to be removed from a mailing list; and sending unsolicited email to significant numbers of addresses of individuals or entities with whom the sender has no preexisting relationship.
Supporting quotations
Generate or facilitate unsolicited commercial email (spam). Such prohibited activity includes, but is not limited to:
Sending communications or email in violation of the CAN-SPAM Act or any other applicable anti- spam law or regulation
Sending unauthorized mail via open, third-party servers
Sending email to users who have requested to be removed from a mailing list
Sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or entities with whom you have no preexisting relationship
Qualifications & exceptions
'Includes, but is not limited to' means the listed examples are not the full boundary of the spam rule.
Not stated here
'Significant numbers' of addresses is not quantified.
Legal Rights & Agreement Rules · Restriction or exception
No impersonation, false accounts or address harvesting as part of spam
As examples of spam activity, the policy lists imitating or impersonating Salesforce, another person or their email address, or creating false accounts for the purpose of sending spam, and mining data or harvesting any web property, including any External-Facing Service, to find email addresses or other user account information.
Supporting quotations
Imitating or impersonating Salesforce, another person or his, her, or its email address, or creating false accounts for the purpose of sending spam
Mining data or harvesting any web property (including any External-Facing Service) to find email addresses or other user account information
Qualifications & exceptions
Both items sit under the spam example list.
The harvesting item's own wording does not mention a spam purpose.
Not stated here
The text does not say whether 'for the purpose of sending spam' applies only to false accounts or also to impersonation.
'External-Facing Service' is not defined in this policy.
Sharing & Disclosure · Restriction or exception
No selling or sharing personal information or email addresses without continued consent
Among the spam examples, the policy bars selling to, exchanging with, sharing with or distributing to a third party personal information, including the email addresses of any person, without that person's knowing and continued consent to the disclosure.
Supporting quotations
Selling to, exchanging with, sharing with, or distributing to a third party personal information, including the email addresses of any person without such person’s knowing and continued consent to such disclosure
Qualifications & exceptions
The consent that matters is the affected person's, and it must be both knowing and continued.
The text frames this as an example under the spam rule.
Not stated here
The text does not say how consent must be obtained or shown.
Content & IP Rights · Restriction or exception
No deceptive manipulated or synthetic media, including deepfakes
Customers may not use a service to create, send, upload, display, store, process or transmit highly deceptive manipulated or synthetic digital media that is fabricated or false but presented as authentic or fact-based and intended to deliberately sway audiences toward a specific interest or agenda, including, but not limited to, deepfakes.
Supporting quotations
Create, send, upload, display, store, process, or transmit highly deceptive manipulated or synthetic digital media that is fabricated or false but presented as authentic or fact based and intended to deliberately sway audiences towards a specific interest or agenda, including, but not limited to, deepfakes
Qualifications & exceptions
The media must be highly deceptive, presented as authentic or fact-based, and intended to deliberately sway audiences; deepfakes are an example, not the limit.
Not stated here
The item does not address media that is labeled as synthetic or obviously fictional.
Charges & Financial Obligations · Restriction or exception
No multi-level marketing or pyramid schemes
Customers may not use a service to conduct or forward multi-level marketing, such as pyramid schemes and the like.
Supporting quotations
Conduct or forward multi-level marketing, such as pyramid schemes and the like
Qualifications & exceptions
The wording bars multi-level marketing itself, with pyramid schemes given as an example.
Not stated here
The text does not say where the line falls between multi-level marketing and 'pyramid schemes and the like'.
Legal Rights & Agreement Rules · Restriction or exception
No calls, texts or other uninvited communications that break telephone and anti-spam laws
Customers may not use a service to generate or facilitate calls, SMS, MMS, other text messages, push notifications or other uninvited communications in violation of the Telephone Consumer Protection Act, the Do-Not-Call Implementation Act, or any other applicable law, including anti-spam, telemarketing, robocalling, caller ID spoofing or telephone consumer protection laws or regulations.
Supporting quotations
Generate or facilitate calls, SMS, MMS, other text messages push notifications, or other uninvited communications in violation of the Telephone Consumer Protection Act, the Do- Not-Call Implementation Act, or any other applicable law including anti- spam, telemarketing, robocalling, caller ID spoofing, or telephone consumer protection laws or regulations
Qualifications & exceptions
The item is tied to communications that are in violation of the named laws or other applicable law.
Not stated here
The policy names the laws but does not set out what they require.
Legal Rights & Agreement Rules · Restriction or exception
Services must be used within industry standards, carrier guidelines and communicated requirements
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not use the services in any manner that violates applicable industry standards, third-party policies, or requirements that Salesforce may communicate to its users. The text names, as included, all applicable guidelines published by the CTIA, the Mobile Marketing Association, the Self-Regulatory Principles as directed by the Digital Advertising Alliance and the Network Advertising Initiative, or any other generally accepted industry associations, carrier guidelines or other industry standards.
Supporting quotations
Use the services in any manner that violates any applicable industry standards, third-party policies, or requirements that Salesforce may communicate to its users, including all of the applicable guidelines published by the CTIA, the Mobile Marketing Association, the Self- Regulatory Principles as directed by the Digital Advertising Alliance and the Network Advertising Initiative, or any other generally accepted industry associations, carrier guidelines, or other industry standards
Qualifications & exceptions
Requirements 'that Salesforce may communicate to its users' can be set outside this document.
Not stated here
The third-party policies, carrier guidelines, industry standards and future Salesforce requirements this item points to are not in the saved document.
Content & IP Rights · Restriction or exception
No material or use that may be harmful to minors, including real or artificial CSAM
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not create, send, upload, display, store, process or transmit material, or otherwise use the Services, in a way that may be harmful to minors, including but not limited to for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM).
Supporting quotations
Create, send, upload, display, store, process, or transmit material or otherwise use the Services in a way that may be harmful to minors including, but not limited to, for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM)
Qualifications & exceptions
The test is material or use that 'may be harmful to minors', so potential harm is enough on the wording.
Child exploitation or abuse purposes, including real or artificial CSAM, are examples, not the limit.
Content & IP Rights · Restriction or exception
No illegally sending another's intellectual property, or violating others' rights
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not illegally send, upload, display, store, process or transmit another party's intellectual property or other proprietary information without the owner's or licensor's permission, and may not violate the rights of others, such as rights of privacy or publicity.
Supporting quotations
Illegally send, upload, display, store, process, or transmit another’s intellectual property or other proprietary information without such owner’s or licensor’s permission
Violate the rights (such as rights of privacy or publicity) of others
Qualifications & exceptions
The intellectual property item applies to doing so 'illegally' and without the owner's or licensor's permission.
Privacy and publicity rights are given as examples of the rights of others.
Not stated here
The text does not say whose law decides whether handling is 'illegal'.
Content & IP Rights · Restriction or exception
No impersonation, coordinated inauthentic behavior or misleading voting information
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not impersonate another person, entity or Salesforce (by email address or otherwise) or otherwise misrepresent themselves or the source of any communication; facilitate or engage in coordinated inauthentic behavior for the purposes of manipulating public debate; or mislead people about voting processes or census processes.
Supporting quotations
Impersonate another person, entity, or Salesforce (via the use of an email address or otherwise) or otherwise misrepresent themselves or the source of any communication
Facilitate or engage in coordinated inauthentic behavior for the purposes of manipulating public debate
Mislead people about voting processes or census processes
Qualifications & exceptions
Coordinated inauthentic behavior is barred when done for the purposes of manipulating public debate.
Not stated here
'Coordinated inauthentic behavior' is not defined.
Legal Rights & Agreement Rules · Restriction or exception
No promoting or facilitating illegal activity, including illegal peer-to-peer file sharing
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not promote, facilitate or encourage illegal activity, or engage in activity in connection with illegal peer-to-peer file sharing.
Supporting quotations
Promote, facilitate, or encourage illegal activity
Engage in activity in connection with illegal peer-to-peer file sharing
Qualifications & exceptions
The peer-to-peer item is limited to illegal file sharing.
Not stated here
The text does not say whose law decides what is 'illegal'.
Legal Rights & Agreement Rules · Restriction or exception
No selling, distributing or exporting illegal or prescription drugs or controlled substances
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not sell, distribute or export illegal or prescription drugs or other controlled substances or paraphernalia.
Supporting quotations
Sell, distribute, or export illegal or prescription drugs or other controlled substances or paraphernalia
Qualifications & exceptions
Prescription drugs are named alongside illegal drugs; no exception for licensed sellers appears in this item.
Legal Rights & Agreement Rules · Restriction or exception
No gambling or running a gambling operation
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not engage in or promote gambling, or run a gambling operation.
Supporting quotations
Engage in or promote gambling, or run a gambling operation
Qualifications & exceptions
The wording does not say 'illegal' gambling, and no licensing or jurisdiction exception appears in this item.
Charges & Financial Obligations · Restriction or exception
No mining bitcoins or other cryptocurrencies
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not use a service to "mine" bitcoins and other cryptocurrencies.
Supporting quotations
“Mine” bitcoins and other cryptocurrencies
Security & Safeguards · Restriction or exception
No interfering with other users' access to the service, even unintentionally
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not interfere, intentionally or unintentionally, with the availability of the service for other users, including but not limited to by engaging in usage practices prohibited by the Documentation.
Supporting quotations
Intentionally or unintentionally interfere with the availability of the service for other users, including, but not limited to, engaging in usage practices prohibited by the Documentation
Qualifications & exceptions
The item applies whether the interference is intentional or unintentional.
Usage practices prohibited by the Documentation are one named example.
Not stated here
The Documentation that sets those usage practices is not in the saved document.
Security & Safeguards · Restriction or exception
No open proxies; significant load or security testing needs Salesforce's written consent
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not operate an open proxy or any other form of Internet proxy service that can forward requests to any end user or third-party-supplied Internet host. Customers may not perform significant load or security testing without first obtaining Salesforce's written consent.
Supporting quotations
Operate an “open proxy” or any other form of Internet proxy service that is capable of forwarding requests to any end user or third-party-supplied Internet host
Perform significant load or security testing without first obtaining Salesforce’s written consent
Qualifications & exceptions
Load or security testing is not barred outright; it needs Salesforce's written consent first, and the bar is on 'significant' testing.
Not stated here
'Significant' is not quantified, and the text does not describe how to request consent.
Content & IP Rights · Restriction or exception
No removing proprietary notices, or reformatting or framing the administration display
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not remove any copyright, trademark or other proprietary rights notices contained in or on the service, or reformat or frame any portion of the web pages that are part of the service's administration display.
Supporting quotations
Remove any copyright, trademark, or other proprietary rights notices contained in or on the service or reformat or frame any portion of the web pages that are part of the service’s administration display
Data Access & Collection · Restriction or exception
Scraping or crawling third-party sites must identify the client and obey robots.txt
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not use a service to access a third-party web property for web scraping, web crawling, web monitoring or similar activity through a web client that does not take commercially reasonable efforts to identify itself with a unique User Agent string describing the purpose of the web client, and to obey the robots exclusion standard (robots.txt), including the crawl-delay directive.
Supporting quotations
Access a third-party web property for the purposes of web scraping, web crawling, web monitoring, or other similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique User Agent string describing the purpose of the web client and obey the robots exclusion standard (also known as the robots.txt standard), including the crawl-delay directive
Qualifications & exceptions
The standard is 'commercially reasonable efforts' to identify the client and obey robots.txt, not a flat ban on scraping.
The item concerns third-party web properties.
Legal Rights & Agreement Rules · Restriction or exception
No using a service in a way that would disparage Salesforce
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not use a service in any manner that would disparage Salesforce.
Supporting quotations
Use a service in any manner that would disparage Salesforce
Not stated here
'Disparage' is not defined and no examples are given; the item does not say whether accurate criticism is covered.
Legal Rights & Agreement Rules · Restriction or exception
No directly operating private for-profit prisons or detention centers in the United States
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not directly manage, as the primary operator, private for-profit prison facilities or detention centers in the United States. The policy defines these as privately owned facilities in which people are incarcerated or otherwise involuntarily confined to carry out a punitive sentence imposed by a court, or for detention pending a trial, hearing or other judicial or administrative proceeding.
Supporting quotations
Directly manage, as the primary operator, private, for-profit prison facilities or detention centers in the United States
For-profit prisons and detention centers refer to privately owned facilities in which persons are incarcerated or otherwise involuntarily confined for purposes of execution of a punitive sentence imposed by a court or detention pending a trial, hearing, or other judicial or administrative proceeding
Qualifications & exceptions
The wording is limited to directly managing as the primary operator, and to facilities in the United States.
Not stated here
The text does not address facilities outside the United States, or customers that supply services to such facilities without being the primary operator.
Legal Rights & Agreement Rules · Restriction or exception
No use where failure could cause death, serious injury or major property damage
These items continue the Prohibited Actions list, whose lead says customers may not use a service to, nor allow their users or any third party to use a service to, do each item. Customers may not engage in activity where the use or failure of a service may result in the death or serious bodily harm of a person, or in significant damage to property.
Supporting quotations
Engage in activity where the use or failure of a service may result in the death or serious bodily harm of a person, or in significant damage to property
Qualifications & exceptions
The standard is that use or failure 'may result' in such harm, so potential harm is enough on the wording.
Not stated here
The item gives no examples of the activities it covers.
Legal Rights & Agreement Rules · Restriction or exception
No commercially advertising or selling listed firearms and parts to private citizens, worldwide
Worldwide, customers may not use a service to commercially advertise or sell the listed firearms and related accessories to private citizens. Listed firearms: automatic firearms; semi-automatic firearms that can accept a detachable magazine plus any of thumbhole stock, folding or telescoping stock, grenade or flare launcher, flash or sound suppressor, forward pistol grip, pistol grip (rifle) or second pistol grip (pistol), or barrel shroud; semi-automatic firearms with a fixed magazine that can accept more than 10 rounds; ghost guns; 3D printed guns; firearms without serial numbers; .50 BMG rifles; and firearms that use .50 BMG ammunition. Listed parts: magazines capable of accepting more than 10 rounds; flash or sound suppressors; multi-burst trigger devices; grenade or rocket launchers; 80% or unfinished lower receivers; blueprints for ghost guns and for 3D printed guns; barrel shrouds; thumbhole stocks; and threaded barrels capable of accepting a flash or sound suppressor.
Supporting quotations
Worldwide, customers may not use a service to commercially advertise or sell any of the following firearms and/or related accessories to private citizens.
Firearms: automatic firearms; semi-automatic firearms that have the capacity to accept a detachable magazine and any of the following: thumbhole stock, folding or telescoping stock, grenade launcher or flare launcher, flash or sound suppressor, forward pistol grip, pistol grip (in the case of a rifle) or second pistol grip (in the case of a pistol), barrel shroud; semi-automatic firearms with a fixed magazine that can accept more than 10 rounds; ghost guns; 3D printed guns; firearms without serial numbers; .50 BMG rifles; firearms that use .50 BMG ammunition.
Firearm Parts: magazines capable of accepting more than 10 rounds; flash or sound suppressors; multi-burst trigger devices; grenade or rocket launchers; 80% or unfinished lower receivers; blueprints for ghost guns; blueprints for 3D printed guns; barrel shrouds; thumbhole stocks; threaded barrels capable of accepting a flash suppressor or sound suppressor.
Qualifications & exceptions
Worldwide scope.
The wording limits the rule to commercially advertising or selling the listed items to private citizens, and to the items listed.
Not stated here
The text does not say how the lists apply to sellers who are not selling to private citizens, such as licensed dealers selling to one another.
Legal Rights & Agreement Rules · Procedure
Customers who host or post content must run their own copyright-notice process
Under the heading for the U.S. Digital Millennium Copyright Act or similar statutory obligations, to the extent a customer uses the services for hosting, advertising, sending electronic messages, or creating and hosting or posting material on websites, each customer must: comply with notices received under Title II of the Digital Millennium Copyright Act of 1998 (Section 512 of the U.S. Copyright Act) or a similar statute in other countries (the "DMCA"); set up a process to expeditiously respond to DMCA-compliant notices of alleged infringement and implement a DMCA-compliant repeat infringers policy; publicly display a description of its notice and takedown process on its instance of the services; and comply with that process, policy and description. Salesforce's own handling of copyright notices is a separate paragraph.
Supporting quotations
U.S. Digital Millennium Copyright Act or Similar Statutory Obligations
To the extent a customer uses the services for hosting, advertising, sending electronic messages, or for the creation and hosting of, or for posting material on, websites, each customer must:
Comply with any notices received under Title II of the Digital Millennium Copyright Act of 1998 (Section 512 of the U.S. Copyright Act) or similar statute in other countries (the “DMCA”)
Set up a process to expeditiously respond to notices of alleged infringement that comply with the DMCA and to implement a DMCA-compliant repeat infringers policy
Publicly display a description of its notice and takedown process under the DMCA on its instance of the services
Comply with such processes, policy(ies), and description.
Qualifications & exceptions
Applies 'to the extent' the customer uses the services for hosting, advertising, sending electronic messages, or creating, hosting or posting material on websites.
Covers the DMCA or a similar statute in other countries.
Not stated here
The text does not say which other countries' statutes count as 'similar'.
The statute itself is not supplied; only this policy's wording of the duties is.
Salesforce responds to valid copyright notices and may end accounts of repeat infringers
Salesforce says it is its policy to respond expeditiously to valid notices of claimed copyright infringement that comply with the DMCA. In appropriate circumstances, it will terminate the accounts of customers it suspects of repeatedly or blatantly infringing copyrights.
Supporting quotations
It is Salesforce’s policy to respond expeditiously to valid notices of claimed copyright infringement compliant with the DMCA.
In appropriate circumstances, Salesforce will terminate the accounts of customers who Salesforce suspects to be repeatedly or blatantly infringing copyrights.
Qualifications & exceptions
The response policy covers valid notices that comply with the DMCA.
Termination is 'in appropriate circumstances' and rests on what Salesforce suspects.
Not stated here
'Appropriate circumstances' and 'blatantly' are not defined.
This paragraph describes no counter-notice or reinstatement process.
Legal Rights & Agreement Rules · Permission or license
A notice alleging infringement can lead to disabling a customer's instance or removing material
If Salesforce receives a notice alleging that material on a customer's instance of a service infringes another party's intellectual property, it may disable that customer's instance of the service or remove the allegedly infringing material.
Supporting quotations
If Salesforce receives a notice alleging that material on a customer’s instance of a service infringes another party’s intellectual property, Salesforce may disable that customer’s instance of the service or remove the allegedly infringing material.
Qualifications & exceptions
The trigger is receiving a notice that alleges infringement; this sentence does not say the notice must be valid or DMCA-compliant, unlike the preceding paragraph.
The right is discretionary ('may') and offers two options: disable the instance, or remove the material.
Not stated here
The text states no warning, notice to the customer, or restoration step.
What disabling an instance involves is not described.
Cross-references
contrast (model-proposed): Salesforce responds to valid copyright notices and may end accounts of repeat infringers — contrast: Salesforce's stated policy is to respond to valid, DMCA-compliant notices, while the next paragraph lets it disable an instance or remove material on receiving a notice that merely alleges infringement. The text does not reconcile the two standards.
Account & Service Control · Permission or license
More than one notice lets Salesforce immediately terminate a customer's subscriptions
If Salesforce receives more than one such notice for the same customer, it reserves the right to immediately terminate that customer's subscriptions to the services as Salesforce deems necessary to ensure continued protection under the DMCA safe harbor provisions, or to prevent violations of other applicable laws or third parties' rights.
Supporting quotations
If Salesforce receives more than one such notice for the same customer, Salesforce reserves the right to immediately terminate such customer’s subscriptions to the services as deemed necessary by Salesforce to ensure continued protection under the safe harbor provisions under the DMCA or to prevent violations of other applicable laws or third parties’ rights.
Qualifications & exceptions
Whether termination is necessary is for Salesforce to deem.
The stated purposes are continued protection under the DMCA safe harbor provisions, or preventing violations of other applicable laws or third parties' rights.
The trigger is 'more than one such notice' for the same customer.
Not stated here
The text sets no number of notices beyond 'more than one', no time window, and no cure period.
'Such notice' points back to a notice alleging infringement, and the text does not say whether it must be valid.