Free trials and Free Services are also covered, and the Free Services section wins conflicts
The Agreement says its applicable provisions also govern a free trial or free services the Customer registers for. "Free Services" are Services SFDC offers free of charge, and the definition excludes free trials and Purchased Services. The Free Services section (2.7) adds that if it conflicts with any other part of the Agreement, 2.7 controls, so where the two conflict, the Free Services section prevails over the general terms.
Supporting quotations
IF CUSTOMER REGISTERS FOR A FREE TRIAL OF SFDC SERVICES OR FOR FREE SERVICES, THE APPLICABLE PROVISIONS OF THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL OR THOSE FREE SERVICES.
“Free Services” means Services that SFDC makes available to Customer free of charge. Free Services exclude Services offered as a free trial and Purchased Services.
In the event of a conflict between this section and any other portion of this Agreement, this section shall control.
Qualifications & exceptions
Only "applicable provisions" apply to a free trial or Free Services.
Section 2.7 controls if it conflicts with any other portion of the Agreement.
Not stated here
Which provisions count as "applicable" to free use is not listed in the opening paragraph.
Account & Service Control · Procedure
Three ways of accepting: clicking a box, signing an Order Form, or using Free Services
The Customer agrees to the Agreement by clicking a box showing acceptance, by executing an Order Form that references the Agreement, or by using Free Services. Using Free Services is therefore itself an acceptance, without a separate click or signature.
Supporting quotations
BY (1) CLICKING A BOX INDICATING ACCEPTANCE, (2) EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, OR (3) USING FREE SERVICES, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT.
Qualifications & exceptions
Acceptance happens by any one of the three listed acts.
Account & Service Control · Restriction or exception
A person accepting for a company says they can bind it and its affiliates
If someone accepts on behalf of a company or other legal entity, they represent that they have authority to bind that entity and its Affiliates, and "Customer" then means the entity and its Affiliates. A person without that authority, or who does not agree with the terms, must not accept and may not use the Services.
Supporting quotations
IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES
IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
Qualifications & exceptions
Applies only to an individual accepting on behalf of a company or other legal entity.
The ban on use applies to a person who lacks authority or does not agree.
Account & Service Control · Restriction or exception
Services may not be accessed to monitor them or to benchmark
The Services may not be accessed to monitor their availability, performance or functionality, or for any other benchmarking or competitive purposes. The sentence has no exception stated in this block.
Supporting quotations
The Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Not stated here
Whether Documentation or an Order Form gives any permission for monitoring or benchmarking is not shown here.
Account & Service Control · Restriction or exception
SFDC's direct competitors may not access the Services without written consent
SFDC's direct competitors are prohibited from accessing the Services unless SFDC gives prior written consent.
Supporting quotations
SFDC’s direct competitors are prohibited from accessing the Services, except with SFDC’s prior written consent.
Qualifications & exceptions
Exception: SFDC's prior written consent.
Not stated here
"Direct competitors" is not defined in the supplied text.
Account & Service Control · Context
"Customer" can be a person or a company plus affiliates that sign Order Forms
"Customer" means the individual who accepts for himself or herself, or the company or entity on whose behalf the individual accepts plus Affiliates that have entered into Order Forms, for as long as they remain Affiliates. An Affiliate is an entity controlled by, controlling or under common control with the entity, where control means more than 50% of voting interests. An Affiliate that signs an Order Form agrees to be bound by the Agreement as if it were an original party.
Supporting quotations
“Customer” means in the case of an individual accepting this Agreement on his or her own behalf, such individual, or in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity for which such individual is accepting this Agreement, and Affiliates of that company or entity (for so long as they remain Affiliates) which have entered into Order Forms.
“Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.
Qualifications & exceptions
Affiliates count as Customer only for so long as they remain Affiliates and only if they have entered into Order Forms.
Control means direct or indirect ownership or control of more than 50% of the voting interests.
Account & Service Control · Context
Services include paid, free, trial and beta offerings; Purchased and Free are separate
"Services" are the products and services ordered under an Order Form or online purchasing portal, or provided free of charge or under a free trial, made available online by SFDC including associated offline or mobile components as described in the Documentation. They exclude Non-SFDC Applications. "Purchased Services" are those bought under an Order Form or portal, as distinct from Free Services or trial services. "Beta Services" are optional no-charge offerings designated beta, pilot, limited release, developer preview, non-production, evaluation or similar.
Supporting quotations
“Services” means the products and services that are ordered by Customer under an Order Form or online purchasing portal, or provided to Customer free of charge (as applicable) or under a free trial, and made available online by SFDC, including associated SFDC offline or mobile components, as described in the Documentation. “Services” exclude Non-SFDC Applications.
“Purchased Services” means Services that Customer or Customer’s Affiliate purchases under an Order Form or online purchasing portal, as distinguished from Free Services or those provided pursuant to a free trial.
“Beta Services” means SFDC services or functionality that may be made available to Customer to try at its option at no additional charge
Qualifications & exceptions
Services exclude Non-SFDC Applications.
Beta Services are tried at the Customer's option and at no additional charge.
Account & Service Control · Context
"User" is an individual the Customer authorizes, with a login where authentication is used
A "User" is the individual accepting on his or her own behalf or, when a company accepts, an individual the Customer has authorized to use a Service. The Customer must have purchased a subscription for that person (or, for Services SFDC provides without charge, the Service must have been provisioned for them), and the Customer or, on its request, SFDC must have supplied a user identification and password where the Service uses authentication. Users may include employees, consultants, contractors and third parties the Customer does business with.
Supporting quotations
“User” means, in the case of an individual accepting these terms on his or her own behalf, such individual, or, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, an individual who is authorized by Customer to use a Service, for whom Customer has purchased a subscription (or in the case of any Services provided by SFDC without charge, for whom a Service has been provisioned), and to whom Customer (or, when applicable, SFDC at Customer’s request) has supplied a user identification and password (for Services utilizing authentication).
Users may include, for example, employees, consultants, and contractors of Customer and third parties with which Customer transacts business.
the company or other legal entity for which such individual is accepting this Agreement
Qualifications & exceptions
A subscription or provisioning, and a login for services that use authentication, are part of the definition.
Users can be third parties the Customer transacts with, not only employees.
Account & Service Control · Company commitment
SFDC will try to keep Purchased Services available 24/7, with listed exceptions
SFDC will use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week. This is an effort commitment, not a guarantee. It excludes planned downtime, for which SFDC will give advance electronic notice, and unavailability caused by circumstances beyond SFDC's reasonable control, which the clause lists as including acts of God or government, fire, strikes (other than ones involving SFDC employees), internet service provider failure, a Non-SFDC Application, or a denial of service attack.
Supporting quotations
(c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which SFDC shall give advance electronic notice)
(ii) any unavailability caused by circumstances beyond SFDC’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving SFDC employees), Internet service provider failure or delay, Non-SFDC Application, or denial of service attack
Web-based, mobile, offline or other software functionality that interoperates with a Service
Qualifications & exceptions
"Commercially reasonable efforts", not an absolute uptime promise.
Planned downtime and events beyond SFDC's reasonable control are excepted.
Covers the online Purchased Services.
Not stated here
No uptime percentage or remedy for downtime is stated in this clause; any in the Documentation or an Order Form is not supplied.
Account & Service Control · Company commitment
SFDC provides the Services as the Order Forms and Documentation describe, with standard support for Purchased Services
SFDC will make the Services available under the Agreement, the applicable Order Forms and the Documentation. For Purchased Services it will provide standard support at no additional charge, and upgraded support if the Customer buys it. Support is stated only for Purchased Services; what support Free Services or free trials receive is not stated in this clause.
Supporting quotations
(a) make the Services available to Customer pursuant to this Agreement, and the applicable Order Forms and Documentation, (b) provide applicable SFDC standard support for the Purchased Services to Customer at no additional charge, and/or upgraded support if purchased
“Purchased Services” means Services that Customer or Customer’s Affiliate purchases under an Order Form or online purchasing portal
Qualifications & exceptions
Support at no additional charge is stated for Purchased Services only.
Not stated here
The scope and hours of "standard support" are not described in this clause.
Account & Service Control · Permission or license
Beta Services are optional and no-charge, under their own separate terms
SFDC may offer Beta Services at no charge. The Customer chooses in its sole discretion whether to try them. Any use of Beta Services is subject to separate Beta Services terms posted at a Salesforce legal web page.
Supporting quotations
From time to time, SFDC may make Beta Services available to Customer at no charge. Customer may choose to try such Beta Services or not in its sole discretion. Any use of Beta Services is subject to the Beta Services terms at https://www.salesforce.com/company/legal/agreements/.
“Beta Services” means SFDC services or functionality that may be made available to Customer to try at its option at no additional charge
Qualifications & exceptions
Optional for the Customer.
Separate Beta Services terms apply to any use.
Not stated here
The Beta Services terms are not supplied.
Account & Service Control · Company practice
A free trial ends at the earliest of its end, a purchased subscription, or SFDC ending it at will
If the Customer registers on SFDC's or an Affiliate's website for a free trial, SFDC makes the Service available free of charge until the earliest of (a) the end of the trial period registered for, (b) the start date of any Purchased Service subscription ordered for that Service, or (c) termination by SFDC in its sole discretion. Additional trial terms on the registration page are incorporated and legally binding. The next paragraph warns that data and customizations from the trial are permanently lost unless the Customer buys a subscription to the same Services, buys applicable upgraded Services, or exports the data before the end of the trial.
Supporting quotations
SFDC will make the applicable Service(s) available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered to use the applicable Service(s), or (b) the start date of any Purchased Service subscriptions ordered by Customer for such Service(s), or (c) termination by SFDC in its sole discretion.
Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES APPLICABLE UPGRADED SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD.
Qualifications & exceptions
SFDC may end the trial at any time in its sole discretion.
Registration-page terms are binding additions.
Data from the trial is lost unless a qualifying subscription is bought or the data is exported before the trial ends.
Not stated here
The registration page terms are not supplied.
Account & Service Control · Procedure
The Customer is told to review the Documentation during the trial
The Customer shall review the applicable Service's Documentation during the trial period to become familiar with the features and functions before making a purchase.
Supporting quotations
CUSTOMER SHALL REVIEW THE APPLICABLE SERVICE’S DOCUMENTATION DURING THE TRIAL PERIOD TO BECOME FAMILIAR WITH THE FEATURES AND FUNCTIONS OF THE SERVICES BEFORE MAKING A PURCHASE.
Account & Service Control · Restriction or exception
Free Services come with usage limits; going over them requires buying more
SFDC may make Free Services available, and use is subject to the Agreement. Free Services are provided without charge up to limits described in the Documentation, and usage over those limits requires the Customer to purchase additional resources or services. If this section conflicts with any other portion of the Agreement, this section controls.
Supporting quotations
SFDC may make Free Services available to Customer. Use of Free Services is subject to the terms and conditions of this Agreement. In the event of a conflict between this section and any other portion of this Agreement, this section shall control.
Free Services are provided to Customer without charge up to certain limits as described in the Documentation. Usage over these limits requires Customer’s purchase of additional resources or services.
“Free Services” means Services that SFDC makes available to Customer free of charge.
as updated from time to time
Qualifications & exceptions
Limits are those described in the Documentation.
This section controls over conflicting parts of the Agreement.
Not stated here
The actual free-use limits are in the Documentation and are not supplied.
Account & Service Control · Permission or license
SFDC can end Free Services access at any time, for any reason, without notice or liability
The Customer agrees that SFDC, in its sole discretion and for any or no reason, may terminate its access to the Free Services or any part of them. The termination may be without prior notice, and SFDC will not be liable to the Customer or any third party for it.
Supporting quotations
Customer agrees that SFDC, in its sole discretion and for any or no reason, may terminate Customer’s access to the Free Services or any part thereof. Customer agrees that any termination of Customer’s access to the Free Services may be without prior notice, and Customer agrees that SFDC will not be liable to Customer or any third party for such termination.
Qualifications & exceptions
Applies to access to Free Services; Purchased Services are covered by the termination sections.
Account & Service Control · Restriction or exception
The Customer answers for its Users' compliance with the Agreement, Documentation and Order Forms
The Customer is responsible for Users' compliance with the Agreement, the Documentation and the Order Forms. A User is an individual the Customer has authorized, so the Customer carries the responsibility for the conduct of everyone it provisions, including third parties the definition allows.
Supporting quotations
Customer will (a) be responsible for Users’ compliance with this Agreement, Documentation and Order Forms
an individual who is authorized by Customer to use a Service
Account & Service Control · Restriction or exception
Use must follow the Agreement, Documentation, two acceptable use policies, Order Forms, laws and Non-SFDC app terms
The Customer must use the Services only in accordance with the Agreement, the Documentation, the Acceptable Use and External Facing Services Policy, the Artificial Intelligence Acceptable Use Policy (both at a Salesforce legal web page), Order Forms and applicable laws and government regulations. It must also comply with the terms of service of any Non-SFDC Applications it uses with the Services.
Supporting quotations
(d) use Services only in accordance with this Agreement, Documentation, the Acceptable Use and External Facing Services Policy and the Artificial Intelligence Acceptable Use Policy both available at https://www.salesforce.com/company/legal/agreements/, Order Forms and applicable laws and government regulations, and (e) comply with terms of service of any Non-SFDC Applications with which Customer uses Services.
as updated from time to time
Not stated here
The two acceptable use policies are linked but not supplied here.
Account & Service Control · Permission or license
SFDC may suspend the Services immediately for breaches that threaten security, but should try to give notice first
If the Customer or Users use the Services in breach of the obligations above in a way that, in SFDC's judgment, threatens the security, integrity or availability of SFDC's services, SFDC may suspend the Services immediately. SFDC will use commercially reasonable efforts under the circumstances to give the Customer notice and an opportunity to remedy the violation or threat before suspending.
Supporting quotations
Any use of the Services in breach of the foregoing by Customer or Users that in SFDC’s judgment threatens the security, integrity or availability of SFDC’s services, may result in SFDC’s immediate suspension of the Services, however SFDC will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension.
Qualifications & exceptions
The trigger is SFDC's own judgment that the breach threatens security, integrity or availability.
The notice and remedy opportunity is a commercially reasonable efforts commitment "under the circumstances", not a guarantee.
Account & Service Control · Restriction or exception
The Customer may not let others use the Services or resell them
The Customer will not make a Service available to anyone other than the Customer or its Users, or use a Service for the benefit of anyone other than the Customer or its Affiliates, unless an Order Form or the Documentation expressly says otherwise. It also may not sell, resell, license, sublicense, distribute, rent or lease a Service, or include it in a service bureau or outsourcing offering.
Supporting quotations
(a) make any Service available to anyone other than Customer or Users, or use any Service for the benefit of anyone other than Customer or its Affiliates, unless expressly stated otherwise in an Order Form or the Documentation, (b) sell, resell, license, sublicense, distribute, rent or lease any Service or include any Service in a service bureau or outsourcing offering
Qualifications & exceptions
The first restriction can be changed by an Order Form or the Documentation.
Account & Service Control · Restriction or exception
No unlawful or privacy-violating material, and no Malicious Code, in a Service or Non-SFDC Application
The Customer will not use a Service or a Non-SFDC Application to store or transmit infringing, libelous or otherwise unlawful or tortious material, or material that violates third-party privacy rights. It also may not use a Service or Non-SFDC Application to store or transmit Malicious Code, meaning code intended to do harm such as viruses, worms, time bombs and Trojan horses.
Supporting quotations
(c) use a Service or Non-SFDC Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service or Non-SFDC Application to store or transmit Malicious Code
“Malicious Code” means code, files, scripts, agents or programs intended to do harm
Account & Service Control · Permission or license
SFDC may stop features that connect to a Non-SFDC Application, without refund or credit
The Services may include features designed to work with Non-SFDC Applications. SFDC cannot guarantee those applications will stay available. If a Non-SFDC Application stops working with the matching Service features in a manner acceptable to SFDC, or is no longer available, SFDC may stop providing the features designed to work with it, and the Customer is not entitled to a refund, credit or other compensation.
Supporting quotations
SFDC cannot guarantee the continued availability of such Non-SFDC Applications, and may cease providing the features designed to interoperate with them without entitling Customer to any refund, credit, or other compensation, in the event a Non-SFDC Application no longer interoperates with the corresponding Service features in a manner acceptable to SFDC or is no longer available.
SFDC does not warrant or support Non-SFDC Applications or other non-SFDC products or services
Qualifications & exceptions
Applies where the Non-SFDC Application no longer interoperates in a manner acceptable to SFDC, or is no longer available.
Account & Service Control · Context
The Agreement lasts from first acceptance until every subscription has expired or ended
The Agreement starts on the date the Customer first accepts it and continues until all subscriptions under it have expired or been terminated.
Supporting quotations
This Agreement commences on the date Customer first accepts it and continues until all subscriptions hereunder have expired or have been terminated.
Account & Service Control · Permission or license
Either party can terminate for uncured material breach (30 days) or insolvency
A party may terminate the Agreement for cause (i) on 30 days' written notice of a material breach that remains uncured at the end of that period, or (ii) if the other party becomes the subject of a bankruptcy petition or other insolvency, receivership, liquidation or assignment for the benefit of creditors proceeding. This Termination section lists only termination for cause and does not mention termination for convenience. The assignment section separately lets a party terminate on written notice if the other party is acquired by, sells substantially all its assets to, or undergoes a change of control in favor of a direct competitor.
Supporting quotations
A party may terminate this Agreement for cause (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice
Qualifications & exceptions
The cure period is 30 days after written notice.
Termination on a competitor acquisition is by written notice under the assignment section.
Account & Service Control · User right or choice
A party acquired by or changing control to the other's direct competitor can be terminated on written notice
Notwithstanding the assignment rule, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, the other party may terminate the Agreement on written notice. On such a termination SFDC refunds the Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.
Supporting quotations
Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice. In the event of such a termination, SFDC will refund Customer any prepaid fees covering the remainder of the term of all subscriptions for the period after the effective date of such termination.
Qualifications & exceptions
The right belongs to "such other party", so it works for both the Customer and SFDC.
The refund of prepaid fees is given by SFDC to the Customer.
Not stated here
"Direct competitor" is not defined in the supplied text.
Account & Service Control · Procedure
Billing notices go to the Customer's billing contact; other notices to its Services system administrator
Billing-related notices to the Customer are addressed to the relevant billing contact the Customer designates. All other notices to the Customer are addressed to the relevant Services system administrator the Customer designates.
Supporting quotations
Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer. All other notices to Customer will be addressed to the relevant Services system administrator designated by Customer.
Account & Service Control · Procedure
For Customers in Germany, defects must be reported to SFDC in writing without undue delay
A Customer domiciled in Germany must report any deviation of the Services from the agreed quality (a "Defect") to SFDC in writing without undue delay. It must give a detailed description of the Defect or, if that is not possible, of its symptoms, and pass on any useful information it has for rectifying the Defect.
Supporting quotations
Customer shall report any deviation of the Services from the “Agreed Quality of the Services” section (“Defect”) to SFDC in writing without undue delay and shall submit a detailed description of the Defect or, if not possible, of the symptoms of the Defect. Customer shall forward to SFDC any useful information available to Customer for rectification of the Defect.
Qualifications & exceptions
Applies to Customers domiciled in Germany.
Account & Service Control · User right or choice
EU/EEA Customers can request switching or deletion at any time in a subscription term, with 2 months' notice
A Customer domiciled in an EU/EEA member state may complete the request form at any time during a subscription term, with a 2-month notification period, either to (a) switch a Service and migrate its Customer Data to a different third-party provider or its own on-premise infrastructure (a "Switching Request"), and/or (b) delete its Customer Data from a Service (a "Deletion Request").
Supporting quotations
(1) Request Process. A Customer who is domiciled in a member state of the EU/EEA, may complete this form to request at any time during a subscription term with a 2-month notification period, either to: (a) switch a Service and migrate its Customer Data to a different third party service provider or to its own on-premise infrastructure (“Switching Request”); and/or (b) delete its Customer Data from a Service (“Deletion Request”).
Qualifications & exceptions
Applies to Customers domiciled in an EU/EEA member state.
Available at any time during a subscription term, with a 2-month notification period.
Account & Service Control · Procedure
Order Forms end when a switch is confirmed or 2 months after a deletion request; Services continue until then
The Order Forms terminate automatically either (1) for a Switching Request, when the Customer notifies SFDC in writing of the successful export of Customer Data (if the Customer sends no notice, the switching is deemed successful at the end of the Transition Period or alternative period), or (2) for a Deletion Request, 2 months after SFDC received the request (the "Termination Date"). SFDC continues to provide the Services under the Agreement until the Termination Date or the end of the subscription period.
Supporting quotations
(2) Termination. The Order Form(s) will automatically terminate either: 1) for Switching Request(s) upon Customer’s notifying SFDC in writing about the successful export of Customer Data in accordance with section (1) (a) above (in the absence of formal notification by Customer as indicated above, the switching will be deemed successful at the end of the Transition Period or Alternative Period), or 2) for Deletion Request(s), 2 months after SFDC has received the Deletion Request (the “Termination Date”).
SFDC will continue to provide the Services in accordance with the Agreement until the Termination Date or until the end of the subscription period.
Qualifications & exceptions
Switching: termination on the Customer's written notice, or deemed success at the end of the Transition Period or alternative period.
Deletion: termination 2 months after SFDC receives the request.
Account & Service Control · Restriction or exception
Switching and Deletion Requests are not accepted for Beta Services or testing and evaluation Services such as a sandbox
In line with the Data Act, Switching or Deletion Requests will not be accepted for Beta Services or for any Service SFDC provides for a limited period specifically for testing and evaluation, such as a sandbox.
Supporting quotations
In accordance with the Data Act, Switching or Deletion Requests will not be accepted for Beta Services as defined in the Agreement or, if not defined in the Agreement, as defined in the Main Services Agreement (or the Master Subscription Agreement, as the case may be) at https://www.salesforce.com/company/legal/agreements/ or for any Service that has been provided by SFDC for a limited period of time specifically for testing and evaluation purposes (such as a sandbox).
“Beta Services” means SFDC services or functionality that may be made available to Customer to try at its option at no additional charge
Qualifications & exceptions
Applies to Beta Services and Services provided for a limited time for testing and evaluation.