Terms of Service

Slack · agreement dated September 1, 2026 · Official agreement

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2 of 159 cards in Use & Processing

Use & Processing · Context

A data processing addendum is incorporated, with transfer mechanisms for EEA, UK and Swiss personal data

The data processing addendum (DPA) posted at a Salesforce legal web page as of the Effective Date is incorporated by reference. When personal data from the European Economic Area, the United Kingdom or Switzerland is processed by SFDC, its Processor Binding Corporate Rules and/or the Standard Contractual Clauses apply as set out in the DPA. For those clauses the Customer and its applicable Affiliates are each the data exporter, and the Customer's acceptance of the Agreement, or an Affiliate's execution of an Order Form, counts as executing the clauses and their appendices.

Supporting quotations

The terms of the data processing addendum at https://www.salesforce.com/company/legal/agreements/ (“DPA”) posted as of the Effective Date are hereby incorporated by reference.
To the extent Personal Data from the European Economic Area (EEA), the United Kingdom and Switzerland are processed by SFDC, its Processor Binding Corporate Rules,, and/or the Standard Contractual Clauses shall apply, as further set forth in the DPA.
For the purposes of the Standard Contractual Clauses, Customer and its applicable Affiliates are each the data exporter, and Customer's acceptance of this Agreement, and an applicable Affiliate's execution of an Order Form, shall be treated as its execution of the Standard Contractual Clauses and Appendices.

Qualifications & exceptions

  • Applies to personal data from the EEA, UK and Switzerland that SFDC processes.
  • The DPA version incorporated is the one posted as of the Effective Date.

Not stated here

  • The DPA text is not supplied, so what it says about processing, sub-processors or onward transfers is unknown.

Use & Processing · Company commitment

Services may include AI features; AI processing of Customer Data follows the Customer's documented instructions

The Services may include artificial intelligence features. SFDC says it is committed to responsible development of AI in the Services, as described in a linked document. Processing of Customer Data by Services that include AI features will only be in accordance with the Customer's documented instructions.

Supporting quotations

The Services may comprise or include artificial intelligence (“AI”) features or functionality.
Processing of Customer Data by Services that include AI features or functionality will only be in accordance with Customer’s documented instructions.
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.

Qualifications & exceptions

  • Limited to processing of Customer Data by Services that include AI features.
  • The responsible-development statement is a commitment pointing to a linked document, not a term described here.

Not stated here

  • What counts as "documented instructions", and how they are given, is not stated in this clause.
  • The linked AI document is not supplied.