After termination, Customer has 30 days to ask for its data; later SFDC will delete it
If the Customer asks within 30 days after the effective date of termination or expiration, SFDC will make Customer Data available for export or download as provided in the Documentation. After the 30 days SFDC has no obligation to maintain or provide Customer Data and, as the Documentation provides, will delete or destroy all copies in its systems or otherwise in its possession or control, unless legally prohibited.
Supporting quotations
Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download as provided in the Documentation.
After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.
Qualifications & exceptions
The request must be made by the Customer within 30 days after termination or expiration.
Deletion is subject to a legal prohibition and to the Documentation's procedure.
Not stated here
The deletion timeline after the 30 days is in the Documentation, which is not supplied.
Retention & Deletion · Restriction or exception
Trial data and customizations are permanently lost unless bought, upgraded or exported before the trial ends
Any data the Customer enters, and any customizations made, during a free trial are permanently lost unless the Customer buys a subscription to the same Services as the trial, buys applicable upgraded Services, or exports the data before the end of the trial period. Trial data and customizations cannot be moved to a Service that would be a downgrade from the trial (the clause gives Enterprise to Professional Edition as an example). A Customer who buys a downgrade must export its Customer Data before the trial ends or it will be permanently lost.
Supporting quotations
ANY DATA CUSTOMER ENTERS INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES APPLICABLE UPGRADED SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD.
CUSTOMER CANNOT TRANSFER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL
until the earlier of (a) the end of the free trial period for which Customer registered to use the applicable Service(s)
Qualifications & exceptions
Applies to data entered and customizations made during the free trial.
A downgrade purchase does not carry the trial data over.
Retention & Deletion · Restriction or exception
Customer must export Free Services data itself, with a reasonable chance to retrieve it if SFDC ends the account
The Customer is solely responsible for exporting Customer Data from the Free Services before its access ends for any reason. But if SFDC terminates the Customer's account, then, except as required by law, SFDC will provide the Customer a reasonable opportunity to retrieve its Customer Data. The text does not say how long a reasonable opportunity is.
Supporting quotations
Customer is solely responsible for exporting Customer Data from the Free Services prior to termination of Customer’s access to the Free Services for any reason, provided that if SFDC terminates Customer’s account, except as required by law SFDC will provide Customer a reasonable opportunity to retrieve its Customer Data.
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.
Qualifications & exceptions
The retrieval opportunity applies if SFDC terminates the Customer's account.
"Except as required by law" qualifies SFDC's commitment.
Not stated here
The length of a "reasonable opportunity" is not stated.
Whether the 30-day post-termination export request period in the Protection of Customer Data section also applies to Free Services is not stated here.
Retention & Deletion · Company commitment
SFDC supports a Switching Request by giving export instructions within a 30-day Transition Period
SFDC will support a Switching Request in line with the Data Act by giving the Customer the related instructions, or as otherwise indicated in the Documentation, for exporting Customer Data within 30 calendar days after the end of the 2-month notification period, counted from the date SFDC receives a fully completed Switching Request. That 30-day window is called the Transition Period.
Supporting quotations
(a) Switching Request. SFDC will support the Customer’s Switching Request in accordance with the Data Act by providing Customer the related instructions,or as otherwise indicated by SFDC in the Documentation, for Customer to export Customer Data within 30 calendar days after the end of the 2-month notification period from the date SFDC receives a fully completed Switching Request (“Transition Period”).
as updated from time to time
Qualifications & exceptions
Counted from the date SFDC receives a fully completed Switching Request.
Not stated here
The export instructions and any Documentation procedures are not supplied.
Retention & Deletion · Procedure
If the Transition Period is technically unfeasible, SFDC proposes an alternative of up to 7 months
SFDC will tell the Customer within 14 business days of receiving a Switching Request if the Transition Period is technically unfeasible, giving a reasonable explanation and an alternative Transition Period of no more than 7 months. The Customer may also ask for a reasonably appropriate alternative Transition Period when it makes the request, also of no more than 7 months.
Supporting quotations
SFDC will inform Customer within 14 business days of receiving a Switching Request if the Transition Period is technically unfeasible, providing a reasonable explanation for such technical limitations and an alternative Transition Period for the Customer to export their Customer Data, which shall not exceed 7 months.
Customer shall have the right to ask for an alternative Transition Period at the time of the request, that is reasonably appropriate under the circumstances, which shall not exceed 7 months.
Qualifications & exceptions
SFDC's notice is due within 14 business days of receiving a Switching Request.
Any alternative Transition Period cannot exceed 7 months.
Retention & Deletion · Procedure
The Customer must notify SFDC when its export is complete
The Customer must notify SFDC once the export of Customer Data is completed, using the billing email address given in the Agreement for EMEA. That notice triggers the automatic termination of the Order Forms for a Switching Request.
Supporting quotations
Customer shall notify SFDC once the export of Customer Data is completed via billing@emea.salesforce.com.
Retention & Deletion · Company commitment
SFDC supports Deletion Requests as far as law permits, using the procedures and timeframes in its documentation
SFDC will support a Customer's Deletion Request to the extent permitted by applicable law by deleting the Customer Data of the in-scope Service(s) according to the procedures and timeframes in the Security, Privacy and Architecture Documentation for those Services, as updated from time to time and available on SFDC's Trust and Compliance webpage, or as otherwise made reasonably available by SFDC. The actual deletion timeframes are in that documentation, which is not supplied. The general Protection of Customer Data section separately has SFDC delete Customer Data after the 30-day period following termination, unless legally prohibited.
Supporting quotations
(b) Deletion Request. SFDC will support a Customer’s Deletion Request to the extent permitted by applicable law, by deleting the Customer Data of the in-scope Service(s) in accordance with the procedures and timeframes specified in the Security, Privacy and Architecture Documentation applicable to the specific Services, as updated from time to time, and accessible via SFDC’s Trust and Compliance webpage
After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.
Qualifications & exceptions
Only to the extent permitted by applicable law.
Applies to the in-scope Service(s).
Not stated here
The Security, Privacy and Architecture Documentation and its timeframes are not supplied.