Terms of Service

Slack · agreement dated September 1, 2026 · Official agreement

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8 of 159 cards in Security & Safeguards

Security & Safeguards · Context

"Malicious Code" means code intended to do harm

"Malicious Code" means code, files, scripts, agents or programs intended to do harm, including viruses, worms, time bombs and Trojan horses. The term is used later in the usage restrictions.

Supporting quotations

“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.

Security & Safeguards · Company commitment

SFDC commits to administrative, physical and technical safeguards for Customer Data

SFDC will maintain appropriate administrative, physical and technical safeguards for the security, confidentiality and integrity of Customer Data, as described in the Documentation. They will include, but are not limited to, measures designed to prevent unauthorized access to or disclosure of Customer Data, other than access or disclosure by the Customer or Users. The detail of the safeguards sits in the Documentation, which can be updated from time to time.

Supporting quotations

SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
measures designed to prevent unauthorized access to or disclosure of Customer Data (other than by Customer or Users)
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.
as updated from time to time

Qualifications & exceptions

  • Safeguards are "as described in the Documentation".
  • The prevention measures do not cover access or disclosure by the Customer or Users.

Not stated here

  • The specific safeguards are in the Documentation, which is not supplied.

Security & Safeguards · Procedure

The Customer must try to prevent unauthorized access and tell SFDC promptly if it happens

The Customer will use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and will notify SFDC promptly of any such unauthorized access or use.

Supporting quotations

(c) use commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify SFDC promptly of any such unauthorized access or use

Qualifications & exceptions

  • The effort standard is "commercially reasonable efforts"; the notice duty is "promptly".

Security & Safeguards · Restriction or exception

No interfering with the Services, unauthorized access, or getting around usage limits or SFDC's intellectual property

The Customer will not interfere with or disrupt the integrity or performance of any Service or third-party data in it, attempt to gain unauthorized access to a Service or its related systems or networks, or permit access to or use of Services in a way that circumvents a contractual usage limit. It also may not use the Services to access, copy or use SFDC intellectual property except as the Agreement, an Order Form or the Documentation permit.

Supporting quotations

(e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or its related systems or networks, (g) permit direct or indirect access to or use of any Services in a way that circumvents a contractual usage limit, or use any Services to access, copy or use any of SFDC intellectual property except as permitted under this Agreement, an Order Form, or the Documentation

Security & Safeguards · Company commitment

Each party must protect the other's Confidential Information with reasonable care and limit its use and access

Each party keeps ownership of its Confidential Information. The Receiving Party must use the same degree of care it uses for its own similar information, and not less than reasonable care, to (i) not use the Disclosing Party's Confidential Information for any purpose outside the scope of the Agreement and (ii) unless the Disclosing Party authorizes otherwise in writing, limit access to those of its and its Affiliates' employees and contractors who need it for purposes consistent with the Agreement and have signed confidentiality agreements at least as protective. For Customer Data, SFDC also has the separate safeguards commitment in the Protection of Customer Data section.

Supporting quotations

As between the parties, each party retains all ownership rights in and to its Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein.
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.

Qualifications & exceptions

  • The standard is the same degree of care as for its own information, but never less than reasonable care.
  • Access is limited to people with a need, under confidentiality agreements not materially less protective.

Security & Safeguards · Company commitment

SFDC warrants accurate security descriptions, no material security or functionality decrease, and performance

SFDC warrants that during an applicable subscription term (a) the Agreement, Order Forms and Documentation will accurately describe the administrative, physical and technical safeguards for protecting the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the Integration with Non-SFDC Applications section, SFDC will not materially decrease the overall functionality of the Services. The warranties are tied to a subscription term, so free trials and Free Services (covered by their own as-is wording) are not within them. The replacement text for customers domiciled in France and Germany, set out later, keeps the same four promises.

Supporting quotations

SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-SFDC Applications” section above, SFDC will not materially decrease the overall functionality of the Services.
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
During an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards
SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards

Qualifications & exceptions

  • Applies during an applicable subscription term.
  • Warranty (d) is subject to SFDC's right to stop features that integrate with Non-SFDC Applications.
  • "Materially" qualifies the security, performance and functionality promises.

Not stated here

  • Customers domiciled in France or Germany have replacement warranty text later in the Agreement.

Security & Safeguards · Company commitment

For Customers in Germany, SFDC warrants the "agreed quality" of the Services during the subscription term

For Customers domiciled in Germany, SFDC warrants during an applicable subscription term that the Agreement, Order Forms and Documentation accurately describe the safeguards for Customer Data, that it will not materially decrease the overall security of the Services, that the Services will perform materially in accordance with the Documentation, and, subject to the Integration with Non-SFDC Applications section, that it will not materially decrease their overall functionality. These are the same four promises as the general SFDC Warranties, presented as the agreed quality of the Services.

Supporting quotations

8.1 Agreed Quality of the Services. SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-SFDC Applications” section above, SFDC will not materially decrease the overall functionality of the Services.
SFDC warrants that during an applicable subscription term

Qualifications & exceptions

  • Applies to Customers domiciled in Germany.

Security & Safeguards · Company commitment

During switching SFDC provides reasonable assistance, but is not liable for damages arising from switching or deletion

Throughout the switching process and in line with the Agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security. Once a Switching Request is submitted, SFDC may tell the Customer about known risks to the continuity of the Services and technical limitations. These commitments sit beside a later exclusion that says SFDC is not liable for any damages, losses, costs or expenses arising out of or in connection with the Switching or Deletion Request.

Supporting quotations

Throughout the switching process and in accordance with the Agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security.
SFDC may inform Customer about any known risks to the continuity in the provision of the Services and/or technical limitations as a result of the Switching once the Switching Request is submitted or as otherwise indicated by SFDC.
SFDC shall not be liable for any damages, losses, costs, or expenses arising out of or in connection with the Switching and/or the Deletion Request.

Qualifications & exceptions

  • Assistance is "reasonable" and "in accordance with the Agreement".
  • SFDC's liability for damages from switching or deletion is excluded by the Liability paragraph.