Inference & Profiling · Company practice
Slack uses Other Information to rank search results, make suggestions and build new features
To develop and provide search, learning and productivity tools and additional features, Slack may use Other Information to determine and rank the relevance of content, channels or expertise to an Authorized User; make suggestions for Services or Third-Party Services based on historical use and predictive models; identify organizational trends and insights; customize a Services experience; or create new productivity features and products. Slack states this serves its interest and that of Customers and Authorized Users in improving and developing customer support.
Supporting quotations
To develop and provide search, learning and productivity tools and additional features. Slack tries to make the Services as useful as possible for specific Workspaces and Authorized Users. For example, we may:
improve search functionality by using Other Information to help determine and rank the relevance of content, channels or expertise to an Authorized User;
make Services or Third-Party Service suggestions based on historical use and predictive models;
identify organizational trends and insights;
customize a Services experience; or
create new productivity features and products.
It is in our interest and in the interest of Customers and Authorized Users to continuously improve and develop the customer support we provide.
Qualifications & exceptions
- These are examples ("we may"); the stated aim is to make the Services as useful as possible for specific Workspaces and Authorized Users.
- Suggestions rest on historical use and predictive models, and trends are identified at the organizational level.