Privacy Policy

Retention & Deletion · Company practice

Customer Data is kept as long as your Customer instructs; deleting it may also remove linked Other Information

Slack retains Customer Data in accordance with the Customer's instructions, including any terms of the Customer Agreement and the Customer's use of Services functionality, and as required by applicable law. The Customer may customize retention settings and, depending on the Services plan, apply them at the Workspace, channel or other level, with different settings for messages, files or other types of Customer Data. Deletion of Customer Data and other Customer use of the Services may result in deletion and/or de-identification of certain associated Other Information. The Help Center and the Customer are the sources for detail.

Supporting quotations

Data Retention

Slack will retain Customer Data in accordance with a Customer’s instructions (including to perform any applicable terms in the Customer Agreement and through Customer’s use of Services functionality) and as required by applicable law. Customer may customize its retention settings and, depending on the Services plan, apply those customized settings at the Workspace level, channel level or other level. The Customer may also apply different settings to messages, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or de-identification of certain associated Other Information.

Qualifications & exceptions

• Retention controls belong to the Customer and depend on its Services plan.
• Retention is also subject to applicable law.

Not stated here

• Plan-specific retention options and the Help Center detail are not supplied.

Retention & Deletion · Company practice

Slack may keep your Other Information after you deactivate your account

Slack may retain Other Information about you for as long as necessary for the purposes described in the policy, such as providing the Services, including optional features you use, and customer support. This may include keeping Other Information after you deactivate your account for the time Slack needs to pursue legitimate business interests, conduct audits, comply with and demonstrate compliance with legal obligations, resolve disputes and enforce its agreements.

Supporting quotations

Slack may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy (such as to provide the Services, including any optional features you use, and to provide customer support). This may include keeping your Other Information after you have deactivated your account for the period of time needed for Slack to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

Qualifications & exceptions

• No fixed retention period is stated; the measure is what is necessary for the listed purposes.

Not stated here

• Specific retention periods are not stated.

Cross-references

• qualifies (model-proposed): Slack may change the policy; material changes get extra notice, and disagreeing means deactivating your account — qualifies: Deactivating your account, the remedy offered for disagreeing with a policy change, does not end retention: Slack may keep Other Information after deactivation for the stated purposes.