SoFi collects, uses and shares your information under its Online Privacy Policy and GLBA Privacy Notice
If you use or obtain any SoFi product or service, SoFi will collect information about you and use and share it according to its Online Privacy Policy and GLBA Privacy Notice. Those documents give the full description of how SoFi collects, uses and shares your information, and this Terms of Use does not limit how they apply.
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If you use or obtain any SoFi product or service, SoFi will collect information about you and use it and share it according to SoFi’s
Please read SoFi’s Privacy Policy and Privacy Notice for a full description of how SoFi will collect, use and share information about you.
This Terms of Use does not limit the application of the [SoFi Privacy Policy](https://www.sofi.com/privacy-policies/) or [Privacy Notice](https://d32ijn7u0aqfv4.cloudfront.net/wp/wp-content/uploads/raw/GLBA-Privacy-Notice-8-19.pdf).
Not stated here
The Online Privacy Policy and GLBA Privacy Notice are linked but not supplied; what they say is not analyzed here.
Data Access & Collection · Company practice
Calls, messages and chatbot conversations with SoFi may be recorded and shared with its providers
SoFi, its agents, representatives, affiliates or anyone contacting you on its behalf may contact you on a recorded line or recorded messaging service, including an automated chatbot. Your communications with SoFi may be monitored, recorded or reviewed by SoFi and shared with its third-party providers for quality assurance and customer service. Using the SoFi Site counts as your consent to this monitoring, recording and review.
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You agree that SoFi and our agents, representatives, affiliates or anyone calling or contacting you on our behalf may contact you on a recorded line or recorded messaging service, including via an automated chatbot.
Your communications with SoFi may be monitored, recorded or reviewed by us and shared with our third-party providers for quality assurance and customer service purposes.
Your use of the SoFi Site constitutes your consent to such monitoring, recording and review.
Qualifications & exceptions
Sharing with third-party providers is stated for quality assurance and customer service purposes.
Consent is given by using the SoFi Site, not by a separate opt-in.
Data Access & Collection · Company practice
Third-party tools record your clicks, mouse movements and scrolling on the Site for analytics and advertising
SoFi may use third-party tools or technology to monitor user experience on its Site. These tools automatically record information you provide on the Site and how you interact with it, including pages or links you click, videos you watch, mouse clicks and movements, and page scrolling. SoFi uses this information for analytics, to improve Site usability, and to make its Site, offers, advertising, communications and customer service more effective. The Privacy Policy is referenced for more detail.
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We may also use third party tools or technology to monitor user experience on our Site.
These tools automatically record information you provide to use on our Site and information about how you interact with our Site, including pages or links you click, videos you watch, mouse clicks and movements and page scrolling.
We use this information for analytics and to improve Site usability as well as enhance the effectiveness of our Site, offers, advertising, communications and customer service.
Qualifications & exceptions
The stated uses include advertising and offers, not only analytics and usability.
Not stated here
The linked Privacy Policy is not supplied; which third-party tools are used and any opt-out are not stated here.
Data Access & Collection · Permission or license
Asking SoFi about a loan or credit product authorizes a credit report pull, used also for advertising
If you submit an inquiry or request to SoFi for a loan, credit card or other product that relies on credit, you authorize SoFi to obtain your credit report from a credit reporting agency and to use that information according to SoFi's Privacy Policy, including to advertise products and services to you. This authorization is in addition to terms you accept when you submit a loan inquiry, terms in any loan application, and terms in loan documents if you get a loan.
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If you submit an inquiry or request to SoFi for a loan, credit card, or other product that relies on credit, you authorize SoFi to obtain your credit report from a credit reporting agency and to use the information according to SoFi’s Privacy Policy, including to advertise products and services to you.
Your authorization in this Agreement is in addition to: (i) terms you accept at the time you submit a loan inquiry, (ii) terms in any loan application, and (iii) terms in loan documents if you obtain a loan.
Qualifications & exceptions
The authorization is triggered by an inquiry or request, not only a completed application.
Stated uses include advertising products and services to you.
Not stated here
The Privacy Policy and the separate loan inquiry, application and loan document terms are not supplied; whether the pull is a hard or soft inquiry is not stated.
Data Access & Collection · Company practice
Linking an outside account lets SoFi collect any information available to you from it
SoFi lets you "connect" or "link" external accounts, such as a bank account, loan or credit card at another institution ("Connected Account"). If you connect one, SoFi may obtain any and all information from it; what it gets varies by institution and account type, and you should assume SoFi will obtain any information available to you. For example, a connected bank account can yield balance and transaction information such as payments, debits and deposits, and an external loan account can yield the loan balance, interest rate and payment history.
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SoFi offers products and services that allow you to “connect” or “link” external accounts, such as a bank account, a loan, or a credit card account held at another institution (we refer to such accounts as a “Connected Account”).
You agree to the following terms and conditions when you connect an account at another institution:
If you connect an external account to SoFi, SoFi may obtain any and all information from the Connected Accounts. The specific information SoFi obtains may vary by institution and account type. You should assume SoFi will obtain from the account any information that is available to you.
For example, if you connect a bank account to SoFi Coach (described below), SoFi can collect any information from the account, including balance and transaction information, such as amount of payments, debits, and deposits. If you connect a loan account at an external institution, SoFi can collect loan balance, interest rate on the loan, and your payment history.
Qualifications & exceptions
Collection applies when you choose to connect an external account.
Data Access & Collection · Permission or license
Credit Score Monitoring authorizes SoFi to pull your full credit report regularly until you cancel
If you use SoFi's Credit Score Monitoring, you can see your credit score from a single credit reporting agency, and the service also lets SoFi offer you tools and insights about your credit. You authorize and instruct SoFi to obtain your full credit reporting information from a credit reporting agency on a regular recurring basis (for example weekly) until you end the service. SoFi may pause monitoring after a period of inactivity and restarts it automatically when you log in again; if monitoring is paused, rewards points tied to credit score increases are paused too. The process to end the service is on SoFi's FAQs page.
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If you use SoFi’s Credit Score Monitoring service, the following terms and conditions also apply to you.
SoFi offers you the opportunity to obtain your credit score from a single credit reporting agency for the purpose of allowing you to monitor your credit score. Obtaining the service also enables SoFi to offer you additional tools and insights related to your credit information.
You authorize and instruct SoFi to obtain your full credit reporting information from a credit reporting agency on a regular recurring basis (e.g., weekly) until such time that you terminate the Credit Score Monitoring.
SoFi reserves the right to pause Credit Score Monitoring after a period of inactivity. If you return and log in again, we’ll automatically restart the service.
If your credit score monitoring is paused, rewards points associated with credit score increase will also be paused.
Qualifications & exceptions
The authorization lasts until you terminate Credit Score Monitoring.
Pulls cover your full credit reporting information, not only the score.
Not stated here
The FAQ describing how to terminate the service is linked but not supplied.