Policy covers the Spectrum Platform, including affiliates
This privacy policy says it describes what information Charter collects, how it is used, the choices you have, and rights under state and federal law when you subscribe to or interact with Spectrum products, services, websites and applications, including those offered by affiliates and business units (together called the "Spectrum Platform"). It applies to information collected from or about you, your household, or devices associated with you, whether you are a prospective customer or an existing user. It also applies to data collected by or processed through the context intelligence services that Charter operates.
Supporting quotations
describes the types of information we collect, how we use that information, the choices you have regarding such collection and use, and the rights that may be available to you under state and federal law
including those offered by our affiliates and business units
The Privacy Policy applies to the information we collect from or about you, your household, or devices associated with you, as prospective customers or when you subscribe to, access, or otherwise use the Spectrum Platform.
This Privacy Policy also applies to data collected by or processed through our context intelligence services operated by Charter.
Qualifications & exceptions
The policy covers information about your household and devices associated with you, not only the account holder.
Rights under state and federal law are described as "may be available"; they depend on where you live and which service you use.
Legal Rights & Agreement Rules · Context
Policy states its effective date as August 20, 2026
The policy says it is effective August 20, 2026. This analysis covers only the saved version carrying that date; later versions or changes are not part of it.
Supporting quotations
Effective: August 20, 2026
Legal Rights & Agreement Rules · Context
Transitioning Cox websites and services are covered, unless a Cox site says otherwise
Charter says it is moving Cox Communications operations into the Spectrum brand and that some Cox services, systems and customer-facing websites are transitioning to Spectrum. This policy applies to those transitioning Cox websites, applications and services. If you reach this policy from a Cox website, or keep using a legacy Cox website during the transition, the practices described here apply to information collected through those sites unless the Cox website states otherwise.
Supporting quotations
this Privacy Policy also applies to those transitioning Cox websites, applications, and services
the practices described here apply to information collected through your use of those sites unless the Cox website states otherwise
Qualifications & exceptions
Applies during a transition period; legacy Cox privacy websites may stay active for a period of time as content is migrated.
A Cox website that states otherwise can displace the practices in this policy for that site.
Not stated here
The supplied text does not say which Cox sites state different practices or how long the transition will last.
Legal Rights & Agreement Rules · Restriction or exception
Product- or service-specific notices and commercial agreements control over this policy where they overlap
Some Spectrum products and services have additional privacy practices described in product- or service-specific sections of this policy, or provided in other ways such as commercial agreements for Spectrum Business services. Where this policy overlaps with a product- or service-specific privacy notice (for example the Spectrum Biometric Data Privacy Notice) or a commercial agreement, the notice or agreement applies and controls for processing of your information resulting from use of that product or service.
Supporting quotations
Some Spectrum products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or may be provided to you in different ways, such as our commercial agreements for Spectrum Business services.
the disclosures set forth in the product or service-specific privacy notice or commercial agreement will apply and control with respect to the processing of your information as a result of the use of such product or service
Qualifications & exceptions
The override applies only to the extent of overlap and only for processing resulting from use of the specific product or service.
Not stated here
The Spectrum Biometric Data Privacy Notice, the Your Privacy Rights page and Spectrum Business commercial agreements are linked or referred to but not supplied, so their terms are not analyzed here.
Cross-references
qualifies (model-proposed): Policy covers the Spectrum Platform, including affiliates — qualifies: Where a product- or service-specific notice or commercial agreement overlaps with this policy, that notice or agreement controls for the product or service, which qualifies the policy's general scope.
Legal Rights & Agreement Rules · Restriction or exception
Third-party sites and services reached through Spectrum are not covered
Customers may use the Spectrum Platform to reach websites, applications and services that Spectrum does not own, manage or control, such as news, sports, shopping, search, non-Spectrum email, messaging, streaming, gaming or data storage services. The policy says it does not extend to those third parties' collection of information and urges customers to review their privacy practices.
Supporting quotations
this Privacy Policy does not extend to the collection of information by third parties through websites and/or applications not owned, managed, or controlled by Spectrum
Qualifications & exceptions
Limited to sites, applications and services that Spectrum does not own, manage or control.
Data Access & Collection · Company practice
Spectrum collects a variety of information to provide and tailor services
The policy says Spectrum collects a variety of information when you interact with it or use its products, services, websites and applications. It gives two stated reasons: to provide services on a cost-effective basis and to tailor products and services to your needs and interests.
Supporting quotations
we collect a variety of information about you when you interact with us or use our products, services, websites, and applications
This information enables us to provide our services to you on a cost-effective basis and to tailor our products and services to best meet your needs and interests.
Data Access & Collection · Company practice
Information you give Spectrum directly: contact, login, images, biometric and order details
When you create an account, register for or connect to a service, or contact Spectrum, it collects what you provide. The list includes contact details, usernames, passwords and other authenticating information, images such as a driver's license photo, biometric data such as voiceprints, and information about the services you subscribe to, orders, downloads, service options and customized settings in Spectrum applications. Information you provide when you enter contests, sweepstakes or promotions, answer surveys, or attend Spectrum-sponsored events is also collected.
Supporting quotations
We collect information you provide to us when you establish a customer or user account, register to use and/or connect to certain of our services, and when you contact us or otherwise communicate with us, such as:
contact information (e.g., name, address, email address, and phone number);
usernames, passwords, images (e.g., driver’s license photo), biometric data (e.g., voiceprints collected when you opt-in to our Spectrum VoiceID service subject to our
information about the types of services to which you subscribe, orders you place or downloads you make through the various Spectrum applications
information you provide when you enter contests, sweepstakes, or other promotions, respond to Spectrum's surveys, or participate in or attend events sponsored by Spectrum
Qualifications & exceptions
The list is introduced by "such as", so it gives examples rather than a closed list.
Voiceprints are described as collected when you opt in to the Spectrum VoiceID service and are subject to the separate Spectrum Biometric Data Privacy Notice.
Not stated here
The Spectrum Biometric Data Privacy Notice is linked but not supplied, so its rules for voiceprints are not analyzed here.
Data Access & Collection · Company practice
Sensitive details you may provide: racial or ethnic origin, payment details, and ID numbers
Spectrum may collect information about racial or ethnic origin if you elect to provide it. It also collects payment method details, including full card data with the security code or bank routing and account numbers, and, for a credit application or fraud protection, may collect a Social Security number, driver's license number or other government-issued identifier.
Supporting quotations
information about you including racial or ethnic origin if you elect to provide it to us;
information about the payment methods used for your Spectrum services, such as your payment card information (e.g., the cardholder name, card number, expiration date, and security code (CVV/CVC) associated with your debit or credit card) or bank account information
information related to a credit application for a product or service or to protect against fraud, which may include your Social Security number, driver's license number, or other government issued identifier;
Qualifications & exceptions
Racial or ethnic origin is collected only if you choose to provide it.
Government identifiers are described as information that "may include" these items, tied to a credit application or fraud protection.
Data Access & Collection · Company practice
Calls and chats may be monitored or recorded and analyzed
Spectrum keeps records of communications with it, including through call centers, store visits, online chat, community support space and social media accounts. When you phone a call center or use online chat, the call or chat may be monitored or recorded and analyzed for quality assurance, training, security and fraud prevention.
Supporting quotations
information we keep in our records when you correspond or otherwise communicate with us, including through our call centers (e.g., customer service, support, sales), in-person interactions at our stores, online chat sessions, community support space, and through Spectrum social media accounts.
your call or chat may be monitored or recorded and analyzed for quality assurance, training, security, and fraud prevention purposes
Qualifications & exceptions
The policy says "may be" monitored or recorded; it does not say every call or chat is.
Later text (How We Use Information) adds voice analytics and identification of mentions of other service providers.
Inference & Profiling · Permission or license
Spectrum may infer your interests and build household models; consent only where required
Spectrum may use the information you provide and the information it collects to make inferences about you and your interests and to create models and intelligence products derived from your household's activity. It says it seeks your consent before doing so only where the law requires.
Supporting quotations
We may use the information you provide us and that we collect in order to make inferences about you and your interests, and to create models and intelligence products derived from your household’s activity.
Where required by law, we seek your consent before doing so.
Qualifications & exceptions
Consent is sought only "where required by law"; the policy does not say which laws or situations that covers.
Data Access & Collection · Company practice
Device information is collected automatically, including from non-subscribers' devices
Spectrum automatically collects information from any device you use with it, including device identifiers, the number, types and status of devices on its network, network addresses, operating system and equipment configuration. This includes devices belonging to household members, guests or other people who connect to your in-home Advanced WiFi router, even if they do not subscribe.
Supporting quotations
We automatically collect information about your use of the Spectrum Platform in order to deliver any of our services or otherwise permit access to one of our products, such as:
information from any device you use when you interact with us, including, but not limited to, the device identifiers, the number, types, and status of devices connected to our network, network addresses, operating system, and technical configurations of the equipment used with our services, products, websites, and applications.
This includes information about non-subscriber devices that connect to Spectrum-managed equipment, such as devices belonging to household members, guests, or other individuals who connect to your in-home Advanced WiFi router;
Qualifications & exceptions
The list is introduced by "such as" and "including, but not limited to", so it is not exhaustive.
The stated reason for automatic collection is delivering services or permitting access to products.
Data Access & Collection · Company practice
Protocol-level network traffic data may reveal which services and carriers are active on your network
Spectrum collects network traffic data, including protocol-level information such as WiFi calling, RCS signals, small cell or femtocell signals and video streaming protocols. The policy says this may be used to identify the types of services and the primary network operators active on your network.
Supporting quotations
network traffic data, including protocol-level information such as WiFi calling protocols, rich communication services (RCS) signals, small cell/FEMTO signals, and video streaming protocols, which may be used to identify the types of services and primary network operators active on your network;
Qualifications & exceptions
The policy says this data "may be used" for identification and does not list other uses at this point.
Data Access & Collection · Company practice
General and precise geolocation is collected; consent sought for non-service uses where required
Spectrum collects general or precise geolocation, including latitude and longitude derived from speed tests, mobile device connections and Wi-Fi network interactions. It says precise geolocation is sensitive personal information under applicable state law and that, where required, it will get your consent before collecting or using it for purposes beyond delivering service.
Supporting quotations
general and/or precise geolocation information, including latitude and longitude coordinates derived from speed tests, mobile device connections, and Wi-Fi network interactions.
Precise geolocation is considered sensitive personal information under applicable state law, and where required, we will obtain your consent before collecting or using it for purposes beyond service delivery;
Qualifications & exceptions
Consent is promised only "where required" and only for purposes beyond service delivery.
Later sections describe using location data for marketing and advertising.
Inference & Profiling · Company practice
Network and viewing data are turned into pseudonymized household activity representations
Spectrum may use information from its network, including domain-level activity, video viewership patterns and device telemetry, to create pseudonymized representations of household-level activity patterns. It describes these as mathematical models of household interests, affinities and trends, engineered so that specific websites visited, content viewed or other discrete actions are not practically recoverable from them under known methods.
Supporting quotations
We may also use information collected from our network, including domain-level activity, video viewership patterns, and device telemetry, to create pseudonymized representations of household-level activity patterns through our platforms.
engineered so that the specific websites visited, content viewed, or other discrete actions are not practically recoverable from the representation under known methods
Qualifications & exceptions
The recoverability limit is stated as "not practically recoverable ... under known methods", which is a design claim, not an absolute guarantee.
The representations are pseudonymized, not anonymous.
Data Access & Collection · Company practice
Usage, performance and support data about the Spectrum Platform are collected automatically
Spectrum also automatically collects performance and support data and information about your use and the operation of the Spectrum Platform and its features.
Supporting quotations
performance and support data; and
information about your use and the operation of the Spectrum Platform and its features.
Data Access & Collection · Company practice
Usage information is also collected to market to you, including what you watch on Spectrum video
Spectrum says it automatically collects usage information to provide and market its products and services and to deliver relevant advertising. For video subscribers this includes the channels, programs and advertisements your device was tuned to, which the policy calls Video Usage Information and says is collected in order to provide you video content.
Supporting quotations
We automatically collect usage information to provide you with and market our products and services and to deliver you relevant advertising, such as:
usage information about the channels, programs, and advertisements to which your device was tuned when you subscribe to our video service in order to provide you video content
Qualifications & exceptions
Video Usage Information is collected from video subscribers; the stated reason for that item is providing video content, while the lead-in also mentions marketing and advertising.
The remaining items under this lead-in appear in the next section.
Data Access & Collection · Company practice
Internet Usage Information: routing, DNS-level activity and signal quality from Spectrum routers
For Spectrum Internet service Spectrum collects what it calls "Internet Usage Information": information from routing your traffic, which can include the amount of data used, device identifiers, domain-level activity derived from DNS queries, protocol-level network traffic data (including identification of streaming services, communication protocols and carrier-related network signals) and signal quality. It covers customers who use Spectrum-issued advanced WiFi routers and other consumers whom the customer permits to connect to in-home equipment.
Supporting quotations
information we collect based on our provision of Spectrum Internet service, such as routing traffic to allow you to traverse from one website to another website
domain-level activity derived from Domain Name Systems (DNS) queries, protocol-level network traffic data (including identification of streaming services, communication protocols, and carrier-related network signals)
from customers who use our company-issued advanced WiFi routers as part of our provision of Spectrum Internet service and other consumers who you permit to connect to your in-home equipment
Qualifications & exceptions
Described as "can include", so the list is not exhaustive.
Collection covers customers using company-issued advanced WiFi routers and other consumers the customer permits to connect.
Use & Processing · Company practice
Internet Usage Information may also be used for marketing intelligence and household sales leads
Beyond providing internet service, Spectrum says Internet Usage Information may be used to identify other service providers that serve you or your household, develop marketing intelligence, and generate household-level prospect leads.
Supporting quotations
Internet Usage Information may also be used to identify other service providers who provide service to you or your household, develop marketing intelligence, and generate household-level prospect leads
Qualifications & exceptions
The text says this information "may also be used", so it is a permitted use rather than a description of each case.
Data Access & Collection · Company practice
Call and text records are collected for phone and mobile subscribers
If you subscribe to Spectrum phone or mobile service, Spectrum collects call records, including the numbers you call and that call you and the times and dates, plus the number of text messages sent and received. The policy calls this Call Detail Information. Contents of text messages are not listed here.
Supporting quotations
call records, including the phone numbers that you call and that call you, and the times and dates of those calls, the number of text messages sent and received, when you subscribe to our phone and/or mobile service
Qualifications & exceptions
Applies to subscribers of Spectrum phone and/or mobile service.
Use & Processing · Company practice
Location and Internet Usage Information may be used for Spectrum and partner marketing
Spectrum says information about your general or precise location, together with Internet Usage Information, may be used to give you marketing and advertising from Spectrum and its business partners that Spectrum determines may be relevant to you.
Supporting quotations
information about your general or precise location and Internet Usage Information may be used to provide you with marketing and advertising from Spectrum and its business partners, which Spectrum determines may be relevant to you;
Qualifications & exceptions
Relevance is decided by Spectrum.
The text does not say here whether the partners receive the data; sharing is addressed in later sections.
Data Access & Collection · Company practice
Mobile Usage Information includes location and the Wi-Fi networks your phone joins
For Spectrum Mobile, Spectrum collects usage of the network and your device, technical and network performance, and location when your device communicates with cell towers, WiFi routers, access points or GPS. It also collects data when your Spectrum Mobile device connects to non-Spectrum WiFi networks, such as the network name (SSID), location and internet service provider, which may be used to identify other service providers who serve you or your household and to develop marketing intelligence.
Supporting quotations
usage information about your use of the Spectrum Mobile network, the use of your mobile device, technical and network performance information, and location information when your device communicates with cell towers, WiFi routers, access points, and/or with technologies used by the Global Positioning System
Mobile Usage Information includes data collected when your Spectrum Mobile device connects to non-Spectrum WiFi networks, such as the network name (SSID), location, and internet service provider associated with the network, which may be used to identify other service providers who provide service to you or your household and develop marketing intelligence
Qualifications & exceptions
Applies to Spectrum Mobile service.
Use for identifying other providers and marketing intelligence is stated as "may be used".
Data Access & Collection · Company practice
Browser, IP address and demographic information are collected through cookies and similar tools
Spectrum automatically collects device information including IP address, browser, operating system and platform type, demographic information through cookies, web beacons and other tracking technologies, and the websites that referred you to Spectrum or that you go to when you leave.
Supporting quotations
device information, including your IP address and information about your browser, operating system, and platform type, demographic information through cookies, web beacons, and other tracking technologies, and information about the website that referred you to a Spectrum website, and the website to which we refer you when you leave a Spectrum website.
Data Access & Collection · Company practice
Message content and stored files are collected when needed to run the service
If you use services that transfer or store communications, such as a Spectrum email account or voice service with voicemail, Spectrum says it must collect the content of those communications for the service to work. It also collects the content of files you store in its cloud storage services, such as Cloud DVR, and other information when necessary to provide the products or features you use.
Supporting quotations
if you subscribe to or use services that require us to transfer or store communications such as a Spectrum email account or a Spectrum voice product that includes a voicemail service, it will be necessary for us to collect the content of those communications to provide you with the service you have requested
We also collect the content of any files you store in our cloud storage services (e.g., the Spectrum Cloud DVR platform) and other information when it is necessary to provide you with the products or features of the services you use.
Qualifications & exceptions
Collection of content is tied to providing the requested service; this block gives no other purposes.
Elsewhere the policy says disclosures to governments can include content of communications upon valid legal process.
Data Access & Collection · Company practice
General or precise location may be collected when you use the network or Spectrum apps
Spectrum may collect general or precise location when you access its network, and also when you use some of its services and applications.
Supporting quotations
When you access our network, we may collect general or precise location information. We may also collect general or precise location information when you use some of our services and applications.
Data Access & Collection · Company practice
Service addresses are collected for fixed services and linked to mobile accounts
For fixed home video, voice, internet, WiFi and business services, Spectrum collects the customer's home, business or service address to deliver service to the devices at that address, and similar address information for commercial customers. For wireline voice it also collects call detail information including call connection locations (city, state, country) and origin and destination locations for billing. When someone subscribes to Spectrum Mobile, the billing address and any other Spectrum service address are linked to the account for the same purposes.
Supporting quotations
we collect the customer’s home, business and/or service address in order to provide service to the devices that are physically located at those addresses
we also collect call detail information, including the call connection locations (including city, state, and country) and the call origin and destination locations, for account billing
When a customer subscribes to Spectrum Mobile service, their billing address, as well as their core video, voice, or internet account service address, if they subscribe to other Spectrum services, i.e., Spectrum Internet, is linked to their account for the same purposes.
Data Access & Collection · Company practice
In-home WiFi collects device details, including non-subscribers' devices, and uses them for marketing intelligence
Spectrum collects the public IP address of any device that connects to an in-home Advanced Home WiFi router, to authenticate the device and let customers assign security or parental controls. It also collects the number, make, model and carrier association of mobile devices that consistently connect to the router, including devices of non-subscribers in the household. Spectrum says this information may be used for network optimization and service improvement, and to develop marketing intelligence about other service providers serving you or your household and potential service opportunities.
Supporting quotations
Charter also collects the public IP address of any device that connects to an in-home Advanced Home WiFi router in order to authenticate the device and allow customers to assign security, parental, or other controls to certain devices.
We also collect information about the number, make, model, and carrier association of mobile devices that consistently connect to your in-home Advanced WiFi router, including devices belonging to non-subscribers in the household.
This information may be used for network optimization, service improvement, and to develop marketing intelligence regarding other service providers who provide service to you or your household and potential service opportunities.
Qualifications & exceptions
Applies to devices that consistently connect to the in-home Advanced WiFi router.
The marketing use is stated as "may be used".
Not stated here
The text does not say how non-subscribers are told about or can limit this collection.
Data Access & Collection · Company practice
Extra location data is collected for out-of-home WiFi, mobile and apps
For out-of-home WiFi and Spectrum applications, Spectrum may collect additional location information from your devices to authenticate, connect and deliver connectivity, including when you connect from outside your home via any WiFi access point or internet connection. For example, video subscribers using a mobile device may have location collected to decide whether content is available based on where they are. For out-of-home WiFi access points, including those of industry partners, it may collect the access point's location and device information, including the public IP address assigned to the device.
Supporting quotations
we may collect additional location information from your devices in order to authenticate, connect, and deliver seamless connectivity when connecting to our out-of-home WiFi access points, using our mobile service, or connecting to a Spectrum service from outside of your home via any WiFi access point or internet connection
we may collect location information in order to determine whether certain content is available to you based on your location
For our out-of-home WiFi access points, as well as the out-of-home WiFi access points of our industry partners, we may collect information about the location of the out-of-home WiFi access point and device information, including the public IP address assigned to the device connecting to the access point.
Qualifications & exceptions
Collection applies even when you connect through a non-Spectrum WiFi access point or internet connection if you use a Spectrum service from outside your home.
Use & Processing · Company practice
Location data may be used for Spectrum marketing, targeted third-party ads and context intelligence
Spectrum says it may use this location data to develop, tailor and market its own products and services, to enable targeted third-party advertising in partnership with select advertising partners and providers, or through the context intelligence services Charter operates.
Supporting quotations
We may use this location data to develop, tailor, and market Spectrum’s own products and services, enable targeted third-party advertising in partnership with select advertising partners and providers, or through our context intelligence services operated by Charter.
Qualifications & exceptions
Stated as "may use"; the block does not say consent is required for these uses.
Not stated here
Whether location is shared with the advertising partners or only used to target ads is not spelled out in this block; the sharing section lists geolocation among data Spectrum may sell or share.
Data Access & Collection · Company practice
Spectrum may collect information about you from third parties
Spectrum may collect information from third parties to deliver its products and services, for analytics and research, to market its own products and services, and to deliver third-party advertising on the Spectrum Platform. When it obtains personal information from third-party sources it says it takes reasonable steps to verify that the data was lawfully collected with appropriate consumer notice and, where applicable law requires, consent.
Supporting quotations
We may collect information from third parties for purposes related to delivering our products and services to you, for analytics and research, or for marketing and advertising our own products and services, as well as for delivering third-party advertising on the Spectrum Platform.
we take reasonable steps to verify that such data was lawfully collected with appropriate consumer notice and, where required by applicable law, consent
Qualifications & exceptions
The verification commitment is to "reasonable steps", not a guarantee.
Data Access & Collection · Company practice
Third-party sources include credit agencies and content or platform providers
Sources listed include information used to verify data you provided and information from credit reporting agencies about your creditworthiness, credit score and credit usage, and information from content providers and other platform providers when you use your Spectrum account to authenticate to that provider's platform or device.
Supporting quotations
Information to verify data you have provided and from credit reporting agencies to determine your credit worthiness, credit score, and credit usage.
Information from content providers and other platform providers when you use your Spectrum account to authenticate your use of Spectrum services through that provider's platform or device.
Data Access & Collection · Company practice
Marketing and research firms supply demographic and personal-interest data to build audience segments
Spectrum also obtains information from research consultants, marketing firms, data quality management firms and programming partners. This may include demographic information and personal interest data, which Spectrum uses to construct audience segments, deliver advertising and evaluate campaign effectiveness.
Supporting quotations
Information from research consultants, marketing firms, data quality management solution firms, and programming partners to enhance our marketing and advertising programs.
Collected data may include demographic information, as well as personal interest data, to help us construct audience segments, deliver advertising, and evaluate the effectiveness of a given advertising campaign.
Data Access & Collection · Company practice
Speed test, network intelligence and address validation providers supply location and service data for sales prospecting
Spectrum also collects information from third-party data and analytics providers, including speed test services, network intelligence platforms and address validation services. This may include location information, internet service provider information, network performance data and address-level service availability, which Spectrum uses to identify marketing opportunities and improve the accuracy of its prospect databases.
Supporting quotations
Information from third-party data and analytics providers, including speed test services, network intelligence platforms, and address validation services, which may include location information, internet service provider information, network performance data, and address-level service availability data.
We use this information to identify marketing opportunities and improve the accuracy of our prospect databases.
Qualifications & exceptions
Described as information that "may include" the listed items.
Use & Processing · Company practice
Spectrum uses collected information to provide services and for marketing, also by business partners
Spectrum says it uses collected information to provide products and services, and may also use it, and allow its business partners to use it, to provide service-related, marketing and advertising communications. It says it requests consent for certain uses when the law requires, and that depending on your state you may have rights to limit these uses, pointing to the state rights sections and its Privacy Preference page.
Supporting quotations
We use the information we collect to provide you with reliable, high-quality products and services.
We may also use the information we collect, and allow our business partners to use it, to provide you with relevant service-related, marketing, and/or advertising communications.
When required by applicable law, we will request your consent for certain uses of your information. Depending on your state of residence, you may have certain rights to limit our use of information for these purposes.
Qualifications & exceptions
Consent is requested only when applicable law requires it, and only for "certain uses".
Rights to limit use depend on your state of residence.
Use & Processing · Company practice
Core uses: delivering, billing, supporting and securing the service
Spectrum uses information to deliver, maintain and improve its products, services, websites and applications; fulfill requests for new service or account changes; create and administer accounts including activation, billing, invoicing and debt collection; authenticate access; provide updates, upgrades, repairs and replacements for devices and software; and manage and configure its devices, systems and networks.
Supporting quotations
deliver, maintain and improve our products, services, websites, and applications;
fulfill requests for new service or changes to your account or the products and services you already receive;
create and administer a Spectrum account, including activating your service, billing, invoicing, and debt collection activities;
authenticate or otherwise provide you access to your Spectrum products and services;
provide updates, upgrades, repairs, or replacements for any of our service-related devices or software used in providing or receiving services;
manage and configure our device(s), system(s), and network(s);
Use & Processing · Company practice
Recorded or monitored customer calls may be analyzed with voice analytics, including mentions of competitors
Spectrum may use recorded or monitored communications between you and its call center agents for support and customer service. It says these may be analyzed with voice analytics technology, including deterministic keyword and phrase recognition, to improve service quality and identify customer needs, including mentions of other service providers who provide service to you or your household.
Supporting quotations
provide you with technical support and high-quality customer service, including through the use of recorded or monitored communications between you and our call center agents.
Recorded and monitored communications may be analyzed using voice analytics technology, including deterministic keyword and phrase recognition, to improve service quality and identify customer needs, including mentions of other service providers who provide service to you or your household
Qualifications & exceptions
Stated as "may be analyzed"; the keyword recognition is described as deterministic.
Use & Processing · Company practice
Information is used for usage reports from de-identified or aggregated data and to promote other products
Spectrum uses information to understand how the service is used, including through operational and marketing reports based on de-identified and/or aggregated usage information, and to tell you about additional products and services that may interest you.
Supporting quotations
understand how the service is being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated service usage information;
inform you of additional products and services that may be of interest to you;
Security & Safeguards · Company practice
Information is also used for security, fraud prevention, enforcement, records and legal compliance
Spectrum uses information to protect system security, prevent fraud, detect unauthorized reception, use and abuse of its products, enforce its policies and terms of service, protect its rights, personnel, property and the safety of others, keep accounting, tax and other records, and comply with federal and state laws and for general business administration.
Supporting quotations
protect the security of the system, prevent fraud, and detect unauthorized reception, use, and abuse of any Spectrum product, service, website, or application, and to enforce any Spectrum policy or applicable terms of service;
protect our rights, our personnel, our property, and the safety of others;
maintain our accounting, tax and other records; and
comply with applicable federal and state laws and regulations, as well as for the general administration of our business.
Data Access & Collection · Company commitment
Spectrum says it limits collection to what is reasonably necessary and proportionate
Spectrum says it limits the collection of personal information to what is reasonably necessary and proportionate to the purposes for which it is processed, and periodically reviews its data collection practices for compliance with data minimization requirements.
Supporting quotations
We limit the collection of personal information to what is reasonably necessary and proportionate to the purposes for which such information is processed.
We periodically review our data collection practices to ensure continued compliance with applicable data minimization requirements.
Qualifications & exceptions
The limit is tied to the purposes described in the policy, which include marketing and advertising purposes.
"Periodically" is not defined.
Use & Processing · Company practice
Spectrum may use AI and automated tools broadly but says it does not make listed high-stakes automated decisions
Spectrum says it may use automated decisionmaking tools or AI, including machine learning, transformer-based models and other algorithms, to perform some or all of the described actions and any other actions in the use section, including turning raw data into pseudonymized representations and other intelligence outputs. It says it does not engage in automated decisionmaking about providing or denying financial or lending services, housing, insurance, education, criminal justice, employment, health care, or access to essential goods and services.
Supporting quotations
We may leverage automated decisionmaking tools or the power of artificial intelligence ("AI"), including machine learning models, transformer-based AI models, and other algorithmic systems, to perform some or all of these actions as well as any of the actions described in other parts of this section of the Privacy Policy.
This includes the use of AI to transform raw data into pseudonymized representations and other intelligence outputs.
We do not engage in any automated decisionmaking related to the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health care services, or access to essential goods and services.
Qualifications & exceptions
The exclusion covers the listed decision areas only; other automated uses remain permitted by the first sentence.
Later state-rights text gives residents of listed states a right to opt out of automated decisionmaking technology used to create pseudonymized representations.
Use & Processing · Company practice
Personal data may train Spectrum's internal language models but not third-party or public ones
Spectrum may collect or use personal data to train its internal large language models. It says it does not collect, use or sell personal data for training third-party or public large language models.
Supporting quotations
We may also collect and/or use personal data for the purpose of training our internal large language models (LLMs)
but we do not collect, use, or sell personal data for the purpose of training third-party or public large language models (LLMs)
Qualifications & exceptions
The limit is about personal data used for training third-party or public models; outputs derived from household data that partners may use to improve AI-related systems are described separately.
Not stated here
The text does not say whether derived outputs made available to partners are treated as personal data for this limit.
Cross-references
contrast (model-proposed): Context intelligence outputs support advertising, partners' AI systems, measurement and business customers — contrast: Spectrum says it does not collect, use or sell personal data to train third-party or public large language models, while it also says context intelligence outputs help approved partners improve AI-related systems. The policy treats outputs as derived and privacy-protective, but does not say whether outputs count as personal data for this limit.
Inference & Profiling · Company practice
Context intelligence services turn household network and viewing data into pseudonymized representations
Spectrum may use collected information, including Internet Usage Information, Video Usage Information, device and network telemetry and related household-level data, to develop, train and operate its context intelligence services. These services transform household-level data into pseudonymized mathematical representations of household activity patterns that reflect interests and affinities and are engineered so specific URLs visited or programs viewed are not practically recoverable under known methods.
Supporting quotations
We may use the information we collect, including Internet Usage Information, Video Usage Information, device and network telemetry, and related household-level data, to develop, train, and operate our context intelligence services.
we transform household-level data into pseudonymized mathematical representations of household activity patterns
Qualifications & exceptions
"Not practically recoverable ... under known methods" is a design statement, not an absolute guarantee.
Security & Safeguards · Company commitment
Pseudonymized representations use a system code; the link to a household is kept separately
Spectrum says representations in the context intelligence services are not stored with household identifiers. They use a system-generated code, and any link between the code and a household is kept separate, limited to approved system processes, access-controlled and logged. This means a link to a household exists; the policy describes controls on it rather than deleting it.
Supporting quotations
those representations are not stored with household identifiers. Instead, we use a system-generated code.
Any link between that code and a household is kept separate, limited to approved system processes, access-controlled, and logged.
Not stated here
The policy does not say who counts as an approved system process or how long the link is kept.
Use & Processing · Permission or license
Context intelligence outputs support advertising, partners' AI systems, measurement and business customers
Spectrum may use the context intelligence services to create audience insights, models and predictions for advertising, marketing and research; to help approved partners improve advertising, marketing, customer engagement and AI-related systems using privacy-protective outputs; to support measurement, attribution and market research; and to give business customers trend information and insights. It states limits on these outputs in the next paragraph: not for major-impact decisions such as credit, insurance, jobs or benefits and not to reveal sensitive traits at the individual household level.
Supporting quotations
create audience insights, models, and predictions for advertising, marketing, and research;
help approved partners improve advertising, marketing, customer engagement, and AI-related systems using privacy-protective outputs;
support measurement, attribution, and market research; and
provide business customers with trend information and other insights for planning, analysis, and innovation.
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits.
Qualifications & exceptions
The limit on major-impact decisions is stated for "Spectrum products and services"; use of outputs by third parties is addressed separately as subject to applicable agreements, policies and laws.
Use & Processing · Restriction or exception
Outputs are not used for major decisions or to reveal sensitive household traits; third-party use follows other rules
For Spectrum products and services, Spectrum says it does not use context intelligence outputs to make decisions with a major impact on individual consumers, such as credit, insurance, jobs or benefits. It also says it does not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship or protected-class characteristics. When third parties receive outputs, their use is described only as subject to applicable agreements, policies and laws.
Supporting quotations
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits.
We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics.
When third parties receive outputs from these services, their use of those outputs is subject to applicable agreements, policies, and laws.
Qualifications & exceptions
The restrictions are stated for Spectrum's own products and services and for identification at the individual household level.
The policy does not state a prohibition on how third parties use outputs; it says their use is "subject to" agreements, policies and laws.
Not stated here
The partner agreements and policies that govern third-party use of outputs are not supplied.
Information is used to personalize communications, including promotions
Spectrum uses collected information to deliver and personalize communications with you. For example, when you respond to a survey or order a pay-per-view event, it uses that information and account information to send billing information and recommendations for additional products or services, and it may send promotional communications.
Supporting quotations
We use the information we collect to deliver and personalize our communications with you
We may also send you promotional communications for products and services that may be of interest to you.
Sharing & Disclosure · Company practice
Business and marketing reports are made for internal use and may be shared with third parties
Spectrum uses collected information to create business and marketing reports showing what products and services customers use, for how long, how some services are accessed, and what else may interest them. It uses these reports internally to improve products, decide what content to provide, measure marketing effectiveness and do research. It may also share the reports with third parties, and in some cases may provide reports to a third party for the third party's own use. The policy points to its choices section for limits.
Supporting quotations
We use the information we collect to create business and marketing reports (the "Reports") to provide insights into what products and services our customers are using, how long they are using our products and services, how some of our services are accessed, and what additional products and services may be of interest to our customers.
We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers, measuring the effectiveness of our marketing and advertising, and other research and analytics.
We may also share these Reports with third parties
In some cases, we may provide Reports to a third party for the third party's own use.
Qualifications & exceptions
The text refers to a "Your Choices" section and a section called "When and With Whom We Share Information"; the matching headings in the supplied text are worded differently (choices and with whom we share information).
Not stated here
The text does not say whether Reports contain personal information; elsewhere it refers to "individually de-identified and/or aggregate information, including our business and marketing reports".
Sharing & Disclosure · Company practice
Targeted ads use your activity on other services; partners may receive device IDs, location or browsing history
Spectrum may use information it collects, or that third parties collect from your visits to other online services, to make ads on the Spectrum Platform more relevant and to market Spectrum products on other websites and platforms. It may use partners to help with advertising and, in doing so, disclose your persistent identifiers such as device ID or other unique identifiers tied to you or your account. It may also disclose your general or precise geolocation or information associated with your browsing history. The policy points to its choices section for limiting these uses.
Supporting quotations
We may use the information we collect or that third parties collect from your visits to other online services, to make the marketing and advertising you see on the Spectrum Platform more relevant to you, as well as to market the Spectrum products and services on other websites and platforms.
We may use partners to assist with advertising, and in doing so, disclose your persistent identifiers such as your device ID, or other unique identifiers associated with you or your account.
We may also disclose your general or precise geolocation information or information associated with your browsing history.
Qualifications & exceptions
The disclosures are stated as "may"; the block does not name the partners.
Limits depend on the choices described in the choices section and state rights sections.
Not stated here
The text does not say which partners receive these identifiers or location data.
Inference & Profiling · Company practice
Data from several sources is combined into household-level sales prospect profiles
Spectrum may aggregate data from multiple sources, including network traffic analysis, device connectivity data, geolocation, speed test data and subscriber account information, to create household-level prospect profiles and marketing leads that identify potential customers or service upgrade opportunities.
Supporting quotations
We may also aggregate data from multiple sources, including network traffic analysis, device connectivity data, geolocation, speed test data, and subscriber account information, to create household-level prospect profiles and marketing leads identifying potential customers or service upgrade opportunities.
Qualifications & exceptions
Uses subscriber account information as well as network and location data.
The choices section says Spectrum honors Global Privacy Control signals for generating marketing leads from network and device intelligence sources.
Use & Processing · Company practice
Ads can be addressed to your household on the cable system using video viewing information
Spectrum places some ads in live and on-demand video content, and in some areas can address ads to your household through the cable system based on your Video Usage Information and/or "Combined Information". Some cable ads ask your permission to take actions such as mailing you information or letting the advertiser contact you. The policy points to its choices section for limits.
Supporting quotations
In some areas we will be able to address advertisements to your household through our cable system that will be more relevant to your interests based on your Video Usage Information and/or Combined Information.
Some of our cable advertisements will ask for your permission to take certain actions, like mail you information or allow the advertiser to contact you.
Qualifications & exceptions
Available "in some areas".
Not stated here
"Combined Information" is used here and in the choices section but is not defined in the supplied text.
Data Access & Collection · Company practice
Cookies and similar tools support ads, usage tracking and research, but sensitive items are not stored in them
Spectrum may place cookies and other tracking technologies in your browser containing information about you or your account when you set up a personalized service or customize settings on its websites or mobile apps. These help diagnose problems, control ad display, track usage patterns, gather demographic information, analyze trends, conduct research and administer services. Spectrum says it does not store sensitive information such as your password, email address or credit card number in these third party technologies.
Supporting quotations
We may place "cookies" and other tracking technologies in your browser that contain information about you or your account when you set up a personalized service or customize your settings and preferences on our websites or mobile applications.
These technologies enable us to help diagnose problems with our services, control the display of ads, track usage patterns, gather demographic information, analyze trends, conduct research, and otherwise administer the Spectrum services.
We do not store sensitive information such as your password, e-mail address or credit card number in these third party technologies.
Qualifications & exceptions
The commitment not to store password, email or card number is limited to these tracking technologies.
Sharing & Disclosure · Company practice
Third-party ad companies may display ads on Spectrum sites and apps and collect information about you
Spectrum allows third-party ad serving companies and other unaffiliated advertisers to display advertisements on its websites and within some of its mobile applications. The policy says these third parties may collect information about you when you use the Spectrum Platform or interact with their advertisements, and points to the choices section for limiting this.
Supporting quotations
we allow third-party ad serving companies and other unaffiliated advertisers to display advertisements on our websites and within some of our mobile applications
These third parties may collect information about you when you use the Spectrum Platform or when you Interact with these third party advertisements.
Qualifications & exceptions
Applies to Spectrum websites and some mobile applications.
Sharing & Disclosure · Company practice
Account information goes to the primary account holder after authentication, who can authorize other users
Spectrum may disclose certain information about a customer's account and use of a service or feature to the primary account holder, but only after appropriate authentication. The primary account holder may authorize other users to access certain information on the account, which may include information about the account holder's own use of the relevant service.
Supporting quotations
We may disclose certain information about a customer's account and use of a service or feature to the primary account holder only after appropriate authentication.
The primary account holder may also authorize other users to access certain information on the account, which may include information about the primary account holder's use of the relevant service.
Qualifications & exceptions
Disclosure to the account holder requires appropriate authentication.
Sharing & Disclosure · Company practice
Information may be shared with other Charter and Spectrum related companies
Spectrum may share information about you with other Charter and Spectrum related companies to provide the services you requested or subscribe to, or to make your Spectrum experience more streamlined, such as by combining account information in a single place.
Supporting quotations
We may share information about you with other Charter and Spectrum related companies in order to provide the services you have requested or to which you subscribe, or to make your Spectrum experience more streamlined
Sharing & Disclosure · Company practice
Service providers receive information for billing, analytics, advertising and other functions
Spectrum may disclose information to service providers that perform business functions for it, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These include digital advertising technology platforms that deliver, measure and optimize ad campaigns on behalf of Spectrum or its commercial customers. When active on Spectrum's behalf, the providers are authorized to use personal information only as necessary to provide the services and are contractually required to comply with applicable data protection laws where the advertising is delivered.
Supporting quotations
We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention.
These service providers include digital advertising technology platforms that may deliver, measure, and optimize advertising campaigns on our behalf or on behalf of our commercial customers.
These service providers, when active on our behalf, are authorized to use your personal information only as necessary to provide these services on our behalf, and are contractually required to comply with applicable data protection laws in the jurisdictions where advertising is delivered.
Qualifications & exceptions
The use limit applies to service providers "when active on our behalf".
The contractual duty is to comply with applicable data protection laws where advertising is delivered; the text does not describe other contract terms.
Sharing & Disclosure · Company practice
Approved partners may receive outputs from the context intelligence services, not underlying household data
Spectrum may make context intelligence outputs available to approved third-party partners, which may include advertisers, advertising technology companies, AI and data platform providers, measurement providers, research partners and companies in financial services and other regulated industries. Outputs can be audience insights, advertising signals, measurement data, trend data or model outputs. Partners may use them for advertising, marketing, measurement, research, customer engagement, analytics, personalization and improving AI-driven tools. Spectrum says it does not give partners the underlying household-level data, which stays in its controlled environment, and partners get only derived outputs through approved tools and processes. The text adds that providing outputs to certain third parties and their use may be subject to applicable laws, rules and other requirements.
Supporting quotations
We may make privacy-protective intelligence outputs from our context intelligence services available to approved third-party partners.
These partners may include advertisers, advertising technology companies, AI and data platform providers, measurement providers, research partners, companies in financial services and other regulated industries, and other business customers.
Partners may use these outputs for permitted business purposes, such as advertising, marketing, measurement, research, customer engagement, analytics, personalization, and improving AI-driven tools and services.
We do not give partners the underlying household-level data used to create these outputs. The underlying data stays within Spectrum’s controlled environment.
Providing or making data or outputs available to certain third parties, and those third parties’ use of the data or outputs, may be subject to applicable laws, rules, and other requirements.
Qualifications & exceptions
Partners are described as "approved"; the approval criteria are not given.
The statement that underlying household-level data is withheld applies to these outputs; separate sections describe sale or sharing of other personal information.
Not stated here
The policy does not say what restrictions partners are bound by beyond "permitted business purposes" and applicable laws.
Use & Processing · Restriction or exception
Spectrum says outputs are not used for major-impact decisions or sensitive household traits
For Spectrum products and services, Spectrum says it does not use context intelligence outputs for decisions with a major impact on individual consumers, such as credit, insurance, jobs or benefits, and does not use the services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship or protected-class characteristics.
Supporting quotations
For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits. We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics.
Qualifications & exceptions
Stated for Spectrum products and services and at the individual household level; it does not state a rule for partners' own decisions.
Legal Rights & Agreement Rules · Company practice
Information may be disclosed to comply with valid legal process; you may be notified in some cases
Spectrum may disclose personal information to comply with valid legal process such as subpoenas, court orders or search warrants. In some cases involving a valid legal request or order it may notify you, and it may then be up to you to object or take specific action to prevent disclosure. For subscribers, the policy says Spectrum may be required by law to disclose identifying information, information about service use, and the content of communications to governmental entities upon valid legal process.
Supporting quotations
We may disclose personal information to comply with valid legal process, including subpoenas, court orders, or search warrants.
In some instances where there is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.
we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process
Qualifications & exceptions
Notice is described as something Spectrum "may" provide "in some instances"; it is not a general commitment.
Not stated here
The text does not say when notice is given or how much time you have to object.
Sharing & Disclosure · Company practice
Information may also be disclosed to protect people or property, in emergencies, and to enforce rights
Spectrum may disclose personal information when it believes necessary to protect customers, employees or property, in emergency situations, to enforce its rights in court or elsewhere or directly with you for violations of service terms, conditions or policies, and as otherwise required by law.
Supporting quotations
We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.
Qualifications & exceptions
The trigger is Spectrum's own belief that disclosure is necessary.
Sharing & Disclosure · Permission or license
Personal data, including usage and location, may be sold or shared for other companies' own commercial purposes
Spectrum may sell to or share with third parties your personal information for their own marketing, advertising or other commercial purposes, including activating third-party application services acquired through Spectrum. The listed data includes name, email address, phone numbers, persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data. It may also provide access to pseudonymized intelligence derived from household-level data through the context intelligence services. Depending on your state you may be able to opt out, and where the law requires Spectrum says it will get consent before selling or sharing. For cable service the Cable Act section separately describes narrower circumstances for disclosing personally identifiable information and a mailing-list exception limited to names and addresses; the policy does not explain how those limits fit with this broader list.
Supporting quotations
We may sell to or share with third parties your personal information for their own marketing, advertising, or other commercial purposes, including for activating third-party application services you may have acquired through Spectrum.
We may sell or share your name, email address, phone numbers, persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data.
Depending on your state of residency, you may be able to opt-out of this use of your personal information. Where required to do so by law, we will obtain your consent before selling or sharing your personal information.
The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy.
Qualifications & exceptions
Opt-out rights depend on state of residency; consent is promised only where required by law.
For cable services the Cable Act section describes narrower permitted disclosures of personally identifiable information.
Not stated here
How the Cable Act limits for cable subscribers apply to the sale or sharing of video and internet usage data listed here is not explained in the supplied text.
The policy does not name the third parties that receive this information.
Cross-references
contrast (model-proposed): Cable system collection is limited to service needs unless you consent; disclosure has narrow exceptions — contrast: The general section lists broad personal information that Spectrum may sell or share, including video and internet usage data. The Cable Act section says that for cable service the permitted disclosures are narrower and that names and addresses may be sold or shared subject to opt-out. The policy does not explain how the two apply to the same cable subscriber.
Sharing & Disclosure · Company practice
Spectrum Voice name, address and number may appear in Caller ID and directories; mobile numbers are not published
If you subscribe to Spectrum Voice, your name, address and/or telephone number may be sent via Caller ID, published in affiliated or unaffiliated telephone directories and made available through directory assistance. Spectrum says it takes reasonable precautions to keep non-published and non-listed numbers out of directories but cannot guarantee errors will never occur. Caller ID blocking may not prevent display when you call certain business, 911, 900 and toll-free numbers. Spectrum Mobile does not publish directories of wireless numbers or make them available to others for listing.
Supporting quotations
If you subscribe to our Spectrum Voice® service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators.
We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur.
Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 855, 844, 866, 877 or 888 numbers.
But note that Spectrum Mobile does not publish directories of customers' wireless phone numbers and we do not make those numbers available to others for listing in directories.
Qualifications & exceptions
Applies to Spectrum Voice subscribers; Spectrum Mobile is treated differently.
Protection for non-published numbers is "reasonable precautions", with errors not ruled out.
Sharing & Disclosure · Company practice
Contact details go to an advertiser if you respond to an ad; de-identified or aggregate data may be shared
Some ads Spectrum displays may invite interactive or transactional follow-up. When you interact and provide consent, Spectrum may share your contact information with the advertiser to fulfill your request. It may also share individually de-identified and/or aggregate information, including its business and marketing reports, with third parties for their own purposes.
Supporting quotations
When you interact and provide your consent, we may share your contact information with the advertiser for the purpose of fulfilling your request.
We may also share individually de-identified and/or aggregate information, including our business and marketing reports, with third parties for their own purposes.
Qualifications & exceptions
Sharing contact information with the advertiser depends on your interaction and consent.
Sharing of individually de-identified or aggregate information is not tied to a consent step in this block.
Sharing & Disclosure · Company practice
Information, including personal data, may transfer in a merger, acquisition or asset sale
If Spectrum enters a merger, acquisition or sale of all or part of its assets, it may transfer or receive information about you, including information that personally identifies you, as part of the transaction. As an acquirer it may also receive information about consumers who are not its subscribers.
Supporting quotations
If we enter into a merger, acquisition, or sale of all or a portion of our assets, we may transfer or receive information about you, including information that personally identifies you, as part of the transaction.
We may also receive information about consumers who are not our subscribers as the acquiring entity in a merger and acquisition.
Not stated here
The text does not say whether you would be notified or given choices about such a transfer.
Use & Processing · User right or choice
You can choose promotional emails and texts, interest-based ads and mobile ad trackers
Spectrum says you have choices about how it uses and shares your information for marketing and advertising. You can choose whether to receive promotional emails or texts, opt out of interest-based advertising on its websites, and limit ad trackers in its mobile applications. The Privacy Preference page lets you manage marketing communication and privacy preferences, including being added to a marketing preferences list such as "Do Not Call".
Supporting quotations
You have choices in controlling how we use and share your information for marketing and advertising purposes. For instance, you can always choose whether to receive promotional emails or text messages. When you visit our websites, you may opt-out of interest-based advertising, and when you use our mobile applications, you can limit the use of ad trackers.
to be added to our marketing communication preferences list (e.g., "Do Not Call"), which will limit the marketing and advertising messages you receive from us about Spectrum products and services;
Qualifications & exceptions
Choices are exercised through the Privacy Preference page; the "Do Not Call" list limits messages from Spectrum about Spectrum products and services.
Use & Processing · User right or choice
You can limit use of CPNI for Spectrum marketing; Voice and Mobile subscribers have a 30-day wait before use
Through the Privacy Preference page you can limit Spectrum's use of your customer proprietary network information (CPNI) for marketing and advertising its own products and services. The CPNI section adds that Spectrum Voice and Mobile subscribers may allow Spectrum to use CPNI on file to tell them about other communications-related products, that they have the right to restrict that use, and that opting out has no effect on their services. Spectrum says it waits at least thirty days from first notice before using CPNI for this purpose.
Supporting quotations
to limit our use of your customer proprietary network information (“CPNI”) for marketing and advertising of our own products and services; and
You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services.
We will wait at least thirty days from the date we first provide notice to you, as a subscriber of the Spectrum Home Phone service or Spectrum Mobile service, before we use your CPNI for this purpose.
Qualifications & exceptions
The CPNI opt-out described applies to subscribers of Spectrum Voice, Home Phone or Spectrum Mobile.
Use & Processing · User right or choice
You can limit video, combined information and report use for addressable and interest-based ads
The Privacy Preference page lets you limit Spectrum's use of your Video Usage Information, "Combined Information" or its business and marketing reports to direct addressable or interest-based advertisements to you.
Supporting quotations
to limit our use of your Video Usage Information, Combined Information, or our business and marketing reports to direct addressable advertisements or interest-based advertisements to you as further described in the preference center.
Not stated here
"Combined Information" is not defined in the supplied text.
Legal Rights & Agreement Rules · User right or choice
Residents of some states have additional choices, including opt-outs
Certain states give residents additional choices about collecting, using and sharing personal information, including the right to opt out of specific data practices. Residents of the listed states are told to use the Privacy Preference page for details on the rights and choices available under applicable law.
Supporting quotations
Certain states provide their residents with additional choices regarding the collection, use, and sharing of personal information, including the right to opt out of specific data practices.
please refer to our Privacy Preference page for detailed information about the rights and choices available to you under applicable law
Qualifications & exceptions
Applies to residents of the states listed in the state-specific sections.
Account & Service Control · Procedure
Some preferences need an account; customers without internet or non-customers can call to opt out
Some preferences apply only when you subscribe to Spectrum services and may require additional account information. If you change contact information or get a new account you need to review and update your preferences. A Spectrum customer without internet service may call the number on the monthly bill to be added to any of these lists. A non-customer can call 833-845-3726 to add their name to marketing opt-out lists.
Supporting quotations
Some of the preferences will only apply when you subscribe to Spectrum services and may require additional account information. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.
If you are a Spectrum customer and do not have access to Internet service, you may call us at the number provided on your monthly bill statement to be added to any of these lists.
If you are not a Spectrum customer and would like to add your name to marketing opt-out lists, please call 833-845-3726.
Qualifications & exceptions
A new account or changed contact information means preferences must be reviewed and updated.
Use & Processing · Restriction or exception
Opting out of marketing does not stop general marketing or service messages
Spectrum says that even if you choose to limit use of information or communications for marketing and advertising, you may still receive general marketing or advertising messages, and service-related communications.
Supporting quotations
even if you choose to limit the use of information or communications for marketing and advertising purposes, you may still receive general marketing and/or advertising messages, in addition to service-related communications
Spectrum honors Global Privacy Control signals where state law requires, including for household data
You may opt out of the sale or sharing of personal information and of targeted or cross-context behavioral advertising by sending a universal opt-out signal such as the Global Privacy Control on browsers or extensions that support it, where required under applicable state privacy law. Spectrum says it honors GPC signals for applicable data processing activities, including processing of household-level data through the context intelligence services and generating marketing leads from network and device intelligence sources.
Supporting quotations
You may also opt-out of the sale or sharing of your personal information and targeted or cross-context behavioral advertising by broadcasting a universal opt-out signal, such as the Global Privacy Control (GPC), on the browsers and/or browser extensions that support the GPC where such mechanism is required under applicable state privacy law.
We honor GPC signals for applicable data processing activities, including the processing of household-level data through the context intelligence services and the generation of marketing leads from network and device intelligence sources.
Qualifications & exceptions
Available where an opt-out mechanism is required under applicable state privacy law, and only on browsers or extensions that support GPC.
Not stated here
The text does not explain how a browser signal is matched to household-level network data or to people who are not signed in.
Google Analytics and Adobe Analytics collect data on Spectrum websites under their own privacy policies
Some Spectrum websites use web analytics services such as Google Analytics and Adobe Analytics, which use cookies or other tracking technologies to analyze how users interact with the sites, compile reports, and help identify and communicate with potential customers. The information is transmitted to and stored by those entities and is subject to their own privacy policies. The policy links to Google and Adobe pages about opting out.
Supporting quotations
Some of our websites use certain web analytics services, such as Google Analytics and Adobe Analytics. These services use cookies or other tracking technologies to help us analyze how users interact with and use the Spectrum websites, compile reports on the websites' activity, provide other services related to website activity and usage, and help us identify and communicate with potential customers.
The information generated by these web analytics services are transmitted to and stored by those entities and are subject to their respective privacy policies.
Qualifications & exceptions
The analytics providers' own privacy policies govern the information they hold; those policies are not supplied.
Use & Processing · User right or choice
Industry opt-out tools and device settings can limit third-party tracking
Many third-party advertisers on Spectrum websites belong to programs that offer additional choices, and the policy points to the Network Advertising Initiative, Digital Advertising Alliance, and Facebook's ad preferences tool and privacy policy. It also says you can opt out of mobile app tracking by certain advertising networks through Apple or Android device settings and links to instructions.
Supporting quotations
Many of the third-party advertisers that place tracking tools on the Spectrum websites are members of programs that offer you additional choices regarding the collection and use of your information.
you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings
Qualifications & exceptions
The mobile option applies to "certain advertising networks" and depends on your device settings.
Legal Rights & Agreement Rules · User right or choice
Some states give a right to opt out of interest-based advertising by Spectrum
Residents of certain states may have the right to opt out of Spectrum's use of personal information for interest-based advertising, using the state rights sections or the Privacy Preference page.
Supporting quotations
You may also have the right in certain states to opt-out of the use of your personal information for interest-based advertising by Spectrum.
Qualifications & exceptions
The right depends on the state of residence.
Data Access & Collection · Company practice
Some Spectrum apps may include Nielsen measurement software
Some Spectrum platforms, such as the Spectrum TV application, may include Nielsen's proprietary measurement software that lets you contribute to market research such as TV ratings. The policy refers you to Nielsen's website for its privacy practices and opt-out.
Supporting quotations
Some of our Spectrum Platforms (e.g., our Spectrum TV application) may include Nielsen's proprietary measurement software
Qualifications & exceptions
Stated as "may include"; Nielsen's own privacy practices apply to its collection.
Not stated here
Nielsen's privacy practices and opt-out terms are referenced but not supplied.
Data Access & Collection · Company practice
Legacy Cox websites use cookies and give their own disclosures
Spectrum says legacy Cox websites use cookies and similar tracking technologies and provide their own disclosures about how that information is collected and used when you interact with those sites.
Supporting quotations
legacy Cox websites use cookies and similar tracking technologies and provide their own disclosures about how that information is collected and used when you interact with those sites
Not stated here
The legacy Cox sites' own disclosures are not supplied.
Use & Processing · User right or choice
On a call or chat, Spectrum may ask for oral consent to use CPNI during that interaction
When you start a phone call or chat with a representative, Spectrum may ask for your oral consent to use your CPNI to offer other products or services such as cable video. If you consent, it may use your CPNI only for the duration of that interaction.
Supporting quotations
we may ask for your oral consent to our use of your CPNI for the purpose of providing you with an offer for other products or services, such as Spectrum cable video service. If you consent, we may use your CPNI for the duration of that interaction to offer you those additional products and services.
Qualifications & exceptions
Applies when you initiate the interaction; use is limited to the duration of that interaction.
Use & Processing · User right or choice
Voice and Mobile subscribers can opt out of CPNI-based marketing by calling or using the preference page
Subscribers of Spectrum Voice or Mobile can allow Spectrum to use the CPNI it has on file to tell them about other communications-related products and promotions they do not already have. They have the right to restrict this use, and opting out does not affect their services. Spectrum waits at least thirty days from first notice before using CPNI this way, and you can opt out at any time by calling the number on the bill or using the Privacy Preference page.
Supporting quotations
If you subscribe to the Spectrum Voice® or Spectrum Mobile service, you have the option of allowing us to use the CPNI we have on file to provide you with information about products and services or special promotions for other communications-related products and services to which you do not already subscribe.
You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services.
During that time and at any time after, you may opt-out of our use of your CPNI for these marketing purposes by calling us at the number provided on your monthly billing statement or visiting our
Qualifications & exceptions
Applies to Spectrum Voice and Mobile subscribers and to communications-related products you do not already have.
Security & Safeguards · Company commitment
Spectrum uses reasonable security but does not guarantee against unauthorized access
Spectrum says it uses reasonable technical, physical and administrative security controls for information it collects, maintains, or discloses to service providers and third-party partners. It says it cannot guarantee these practices will prevent every unauthorized attempt to access, use or disclose Spectrum information.
Supporting quotations
We use reasonable security, including technical, physical, and administrative controls, to secure the information we collect, maintain, or otherwise disclose with our service providers and third-party partners.
However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Spectrum information.
Qualifications & exceptions
The standard is "reasonable security"; no specific controls or standards are named.
Not stated here
The text does not describe breach notification.
Security & Safeguards · Restriction or exception
You are responsible for security when using unsecured networks
Spectrum encourages you to use encryption and other techniques to prevent interception of your information. It says you are responsible for the security of information you transmit to Spectrum or view, download or access when using unencrypted, public or other unsecured networks.
Supporting quotations
You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks.
Qualifications & exceptions
The responsibility is tied to use of unencrypted, public or otherwise unsecured networks.
Data Access & Collection · Company commitment
Spectrum does not knowingly collect from under-13s or use under-18 data for ads or sale without parental permission
Spectrum says it does not knowingly collect personal information from anyone under 13 and asks you to contact it if a child under 13 has provided information. It does not knowingly process data of children under 18 for the Spectrum Platform, context intelligence services, targeted advertising, or sale or sharing of personal information unless a parent or guardian's permission has been obtained or otherwise received by Spectrum. Where its systems collect information from devices that may be used by children under 13, it says it does not knowingly use persistent identifiers from them for tracking or profiling and uses reasonable measures to exclude data attributable to children's devices from marketing and intelligence programs.
Supporting quotations
We do not knowingly collect personal information from anyone under the age of 13.
we do not knowingly process data of children under the age of 18 for purposes of the Spectrum Platform, context intelligence services, targeted advertising, or the sale or sharing of personal information unless permission of a parent or legal guardian has been obtained or otherwise received by Spectrum
To the extent our systems collect information from devices connected to the Spectrum Platform that may be used by children under 13, we do not knowingly use persistent identifiers from such devices for tracking or profiling of children, and we implement reasonable measures to exclude data attributable to children’s devices from marketing and intelligence programs.
Qualifications & exceptions
Each commitment is limited by "knowingly" and by "reasonable measures".
The under-18 limit has an exception when a parent or legal guardian's permission has been obtained or otherwise received by Spectrum.
Not stated here
The text does not say how parent or guardian permission is obtained or how a child's device is identified.
App store or operating system signals that a user is a minor are used only for age verification
Under certain state laws, Spectrum may receive a signal from an app store or operating system showing that a user of its application is under 18. It says it will use the signal solely for age verification and, where it receives one, process the associated information solely for the minor's use of its services in accordance with the policy and applicable law.
Supporting quotations
Spectrum may receive a signal from an app store or operating system indicating that a user of our application(s) is a minor under the age of 18, which we will use solely for age verification purposes.
we will process the age verification information associated with that signal solely in connection with the minor’s use of our services and in accordance with this Privacy Policy and applicable law
Qualifications & exceptions
Applies in accordance with certain state laws.
Legal Rights & Agreement Rules · User right or choice
The Cable Act limits use of cable subscribers' personal information and gives rights to know and access
The policy describes Section 631 of the Cable Communications Policy Act (the "Cable Act") as limiting Spectrum's collection, use and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services or other services provided using the Spectrum cable system facilities. It says the Cable Act gives you the right to know what personally identifiable information is collected, how it is used, the conditions and types of recipients for disclosure, how long it is kept, and the limits on collection and disclosure from the cable system, and the right to request access to review and correct it. Personally identifiable information excludes de-identified or aggregate data that does not identify a particular person.
Supporting quotations
imposes certain limitations on our collection, use, and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of the Spectrum cable system
The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the cable system; and provides you with the right to request access to review and correct your personally identifiable information.
Personally identifiable information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or persons.
Qualifications & exceptions
Applies to subscribers of cable video and telecommunications services and other services provided over the Spectrum cable system.
The right to know how long information is kept is stated, but this policy supplies no retention periods.
Not stated here
The supplied policy text does not state how long personally identifiable information is kept.
The text of Section 631 itself is not supplied; the description is Spectrum's summary.
Account & Service Control · Procedure
Cable Act access to your records is by written request or call and an in-person appointment, with possible copy charges
To see personally identifiable information Spectrum keeps in its business records under the Cable Act, send a written request to your local Spectrum office or call the number on your monthly bill; Spectrum will set an appointment to visit during normal business hours. You may examine only records containing personally identifiable information about your own account. If your review finds an error, Spectrum says it will correct it. Spectrum reserves the right to charge the cost of retrieving and photocopying documents you request.
Supporting quotations
please send a written request to your local Spectrum office or call us at the number provided on your monthly billing statement and we will make an appointment for you to visit during normal business hours
You will only be permitted to examine records that contain personally identifiable information about your account and no other account. If your review reveals an error in our records, we will correct it.
We reserve the right to charge you for the cost of retrieving and photocopying any documents that you request.
Qualifications & exceptions
Covers records held in Spectrum's business records under the Cable Act.
Legal Rights & Agreement Rules · Restriction or exception
Cable system collection is limited to service needs unless you consent; disclosure has narrow exceptions
The Cable Act permits Spectrum to use the cable system to collect personally identifiable information about subscribers when necessary to render services and to detect unauthorized reception or use. It may collect more for additional purposes with the subscriber's prior written or electronic consent. Disclosure of personally identifiable information is permitted if necessary to render or conduct a legitimate business activity related to the service, required by law or legal process, or limited to name and address under a "mailing list" exception. Spectrum says it may sell or share customer names and addresses with third parties for their own marketing or advertising, subject to your opportunity to opt out.
Supporting quotations
The Cable Act permits us to use the cable system(s) to collect personally identifiable information about our subscribers when it is necessary to render services and to detect unauthorized reception or use of the Spectrum Cable Act Services.
We may use the cable system to collect personally identifiable information about a subscriber for additional purposes with a subscriber's prior written or electronic consent.
The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy.
We may sell or share customer names and addresses with third parties for their own marketing or advertising purposes subject to your opportunity to opt-out of such activity.
Qualifications & exceptions
Applies to personally identifiable information collected using the cable system for Spectrum Cable Act Services.
The general sharing section lists broader categories that Spectrum may sell or share; this policy does not reconcile the two for cable subscribers.
Not stated here
"Spectrum Cable Act Services" is used but not defined in the supplied text.
The text does not say how this section fits with the general sale and sharing section for cable subscribers' usage data.
Legal Rights & Agreement Rules · User right or choice
Extra rights for government requests about video choices are referenced but not spelled out
The policy says that when a government entity seeks information about your selection of video programming, you have additional rights as described in the subsection on governmental entities or valid legal process in the sharing section. The text of that subsection supplied in this policy covers legal process disclosures and notice in general; it does not set out separate rights for video programming selections.
Supporting quotations
When a government entity is seeking information about your selection of video programming, you have additional rights as described in the "Governmental Entities or Pursuant to Valid Legal Process" subsection
Qualifications & exceptions
The referenced subsection appears under a differently worded heading in the supplied text (with whom we share information).
Not stated here
The additional rights for video programming selections are not described in the referenced subsection as supplied.
Legal Rights & Agreement Rules · User right or choice
Cable Act limits can be enforced in federal court, but claims may go to arbitration under the services agreement
If you believe Spectrum violated the law, it encourages you to contact it. You may also enforce the Cable Act limits through a civil lawsuit in federal district court seeking damages, attorneys' fees and litigation costs, and other remedies may be available under federal or other law. The policy also says your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, Cable Act claims may be enforced in arbitration.
Supporting quotations
You may also enforce the limitations imposed on us by the Cable Act with respect to your personally identifiable information through a civil lawsuit in federal district court seeking damages, attorneys' fees, and litigation costs.
Your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, any claims under the Cable Act may be enforced in arbitration.
Qualifications & exceptions
The arbitration statement applies "to the extent permitted by law" and is tied to the Residential Services Agreement.
Not stated here
The Spectrum Residential Services Agreement and its arbitration terms are not supplied with this policy.
Legal Rights & Agreement Rules · Context
CPNI is information about your telecommunications use and phone bill, excluding name, address and number
The policy describes Section 222 of the Communications Act as providing added privacy protections for information about the quantity, technical configuration, type, destination, location and amount of your use of Spectrum telecommunications services, and information about your Spectrum phone service on your bill. Linked to an identifiable customer, this is customer proprietary network information (CPNI). It does not include a customer's name, address and telephone number.
Supporting quotations
Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of the Spectrum telecommunications services, and information about your Spectrum phone service that is contained on your bill.
CPNI does not include a customer's name, address, and telephone number.
Not stated here
The text of Section 222 itself is not supplied; the description is Spectrum's summary.
Account & Service Control · Procedure
Voice and Mobile subscribers' CPNI is protected, and a copy is available after authentication
For Spectrum Voice or Mobile subscribers, Spectrum says federal law obliges it to protect the confidentiality of CPNI and to explain how it uses CPNI and the choices you have, which are reflected in this policy. If you want access to the CPNI Spectrum keeps about your account, it will provide a copy to your address of record or to a person you authorize if it reasonably believes the request is valid. For telephone and online access you must first authenticate your identity.
Supporting quotations
If you subscribe to Spectrum Voice® or Spectrum Mobile service, we have an obligation under federal law to protect the confidentiality of CPNI and to provide you with information about how we use your CPNI and explain the choices you have.
we will provide a copy to you at the address of record for your account, or to any person authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before we can disclose CPNI to you or your authorized agent.
Qualifications & exceptions
Applies to Spectrum Voice and Mobile subscribers.
Provided if Spectrum reasonably believes the request is valid; telephone and online access requires authentication.
Legal Rights & Agreement Rules · Company commitment
Changes are posted on the website; material changes affecting your rights get an attempted advance notice
The current version of the policy is published at spectrum.com, and Spectrum may modify it as customer and business needs change. Changes are posted there. If a change materially affects your rights or how information is used or disclosed, Spectrum says it will attempt to notify you in advance by written, electronic or other means using the contact information you gave when setting up your account.
Supporting quotations
The most current version of our Privacy Policy is published and maintained at
Any changes will be posted at this website.
If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means using the information you have provided when setting up your account.
Qualifications & exceptions
The commitment is to "attempt" notice, using the contact information you provided.
Notice is promised for changes that materially affect your rights or how information is used or disclosed.
Legal Rights & Agreement Rules · Company commitment
For retroactive material changes, affected consumers get notice and a chance to withdraw consent as state law requires
If Spectrum makes a retroactive material change to the policy or its privacy practices, it says it will notify affected consumers and give a reasonable opportunity to withdraw consent to further materially different collection, processing or transfer of previously collected personal information after the change, as required by applicable state law.
Supporting quotations
If we make any retroactive material change to this Privacy Policy or to our privacy practices, we will notify affected consumers of the change and provide a reasonable opportunity for you to withdraw your consent to any further and materially different collection, processing, or transfer of your previously collected personal information following such material change, as required by applicable state law.
Qualifications & exceptions
Stated "as required by applicable state law", so the opportunity to withdraw may depend on where you live.
Legal Rights & Agreement Rules · Context
California residents are directed to a separate California privacy policy
California residents are directed to Spectrum's California Consumer Privacy Rights page, which contains its California Consumer Privacy Policy and information about rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and other California privacy laws.
Supporting quotations
If you are a California resident, please visit our
Qualifications & exceptions
Applies to California residents.
Not stated here
The California Consumer Privacy Policy and the California rights information are linked but not supplied, so the rights and Spectrum's California practices are not analyzed here.
Legal Rights & Agreement Rules · User right or choice
Maine broadband internet customers have rights over information collected from their internet service
The Maine section applies if you are physically located in Maine and billed by Spectrum for broadband internet access service there, whether you are a prospective, current or former subscriber. It says you have certain rights over information Spectrum collects about you based on providing broadband internet access service.
Supporting quotations
If you are physically located in and billed by Spectrum for broadband internet access service received in the State of Maine, as a prospective, current, or former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision of broadband internet access service.
Qualifications & exceptions
Applies only if you are both physically located in Maine and billed by Spectrum for broadband internet access service received there.
Not stated here
The supplied Maine section does not list what those rights are beyond the non-discrimination statement that follows.
Legal Rights & Agreement Rules · Company commitment
Spectrum will not deny service, charge a penalty or offer a discount tied to consent if Maine customers exercise rights
Spectrum says it will not discriminate against you for exercising your rights under Maine law. It will not deny broadband internet access service, charge a penalty, or offer a discount based on your consent that it can use or share your broadband customer personal information.
Supporting quotations
We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, Spectrum will not:
deny you broadband internet access service;
charge you a penalty; or
offer you a discount based on your consent that we can use or share your broadband customer personal information.
Qualifications & exceptions
Applies to Maine broadband internet access customers exercising Maine-law rights.
Legal Rights & Agreement Rules · User right or choice
Residents of 17 listed states may have additional privacy rights
Residents of Connecticut, Colorado, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas or Virginia are told they may have additional rights over personal information Spectrum collects. California and Maine have their own sections.
Supporting quotations
If you are a resident of Connecticut, Colorado, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, or Virginia, you may have additional rights with respect to the personal information we collect about you.
Qualifications & exceptions
Stated as "may have"; rights depend on each state's law and on legal exceptions.
Not stated here
The text does not address residents of states not named here or in the California and Maine sections.
Sharing & Disclosure · Company practice
For these states Spectrum says it processes data for targeted advertising and may sell it
For residents of the listed states, Spectrum points back to its collection, use and sharing sections and states that it processes personal data for targeted advertising and may sell personal data to third parties for targeted advertising and other commercial purposes. Where applicable law requires, it will request consent for collecting, using or selling sensitive personal information.
Supporting quotations
We process personal data for purposes of targeted advertising and may sell personal data to third parties for targeted advertising and other commercial purposes, as described in this Privacy Policy.
Where required by applicable law, we will request your consent for the collection, use, and/or sale of your sensitive personal information.
Qualifications & exceptions
Consent for sensitive personal information is promised only where applicable law requires it.
Legal Rights & Agreement Rules · User right or choice
Listed-state residents may have rights to access, delete, correct, port and appeal, subject to legal exceptions
The listed-state residents may have rights, subject to certain legal exceptions, to know and access the personal data a business has collected and how it is used and shared, to delete it, to correct inaccurate data, to receive a portable copy of data they provided, to appeal a refusal to act on a request, and to non-discrimination for exercising these rights.
Supporting quotations
You also may have the following rights, subject to certain legal exceptions:
The right to know and access what personal data a business has collected from or about them and how that data is used and shared;
The right to delete their personal data;
The right to correct inaccurate personal data;
The right to receive a portable copy of the personal data previously provided to the business;
The right to appeal a business's refusal to take action on a consumer's request
The right to non-discrimination and equal service for exercising their consumer data rights.
Qualifications & exceptions
Rights are subject to "certain legal exceptions" and vary by state.
Use & Processing · User right or choice
Listed-state residents may opt out of targeted ads, sale, profiling and automated pseudonymized profiling
The listed-state residents may have the right to withdraw consent for processing sensitive data in certain circumstances; to opt out of processing for targeted advertising, sale of personal data, and profiling for decisions with legal or similarly significant effects; and to opt out of processing through automated decisionmaking technology, including profiling, used to create pseudonymized representations or other intelligence products.
Supporting quotations
The right to withdraw your consent for the processing of sensitive data in certain circumstances; the right to opt-out of the processing of personal data for targeted advertising purposes, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer; and the right to opt out of the processing of personal data through automated decisionmaking technology, including profiling, used to create pseudonymized representations or other intelligence products
Qualifications & exceptions
Withdrawal of consent applies to sensitive data only "in certain circumstances".
Profiling opt-out is for decisions that produce legal or similarly significant effects.
Legal Rights & Agreement Rules · User right or choice
A few states add voice recognition, third-party list and profiling-review rights
Florida residents may opt out of the collection of personal data through voice recognition features. Minnesota and Oregon residents may request a list of third parties to whom Spectrum may disclose personal information, and Connecticut, Minnesota, Rhode Island and Oregon residents a list of third parties to whom it has sold it. Connecticut and Minnesota residents whose data was used in profiling for an automated decision with legal or similarly significant effect may, where feasible, question the result, be told the reason, review the data used and, for housing decisions, correct data and have the decision reevaluated.
Supporting quotations
The right to opt-out of the collection of personal data through voice recognition features (Florida only)
The right to request a list of third parties with whom we may disclose your personal information (Minnesota and Oregon only) or to whom we have sold your personal information (Connecticut, Minnesota, Rhode Island, and Oregon)
If you are a Connecticut or Minnesota resident, and your personal data has been processed for purposes of profiling in furtherance of any automated decision that produced any legal or similarly significant effect concerning you, you may also have the right, where feasible, to:
Qualifications & exceptions
Each right applies only to the named states.
The profiling rights apply "where feasible" and to profiling for decisions with legal or similarly significant effect.
Not stated here
The linked third-party disclosure list is referenced but not supplied.
Account & Service Control · Procedure
State privacy requests go through an online form or a toll-free number
To exercise state privacy rights, you can use the online verifiable consumer request form on Spectrum's State Consumer Privacy Rights page or call the toll-free number (844) 979-1794.
Supporting quotations
You can make a request to exercise one or more of your consumer privacy rights via our online verifiable consumer request submission form located on our
Qualifications & exceptions
Requests are described as "verifiable", so identity verification applies.
Account & Service Control · Procedure
Agents and parents can submit requests; Spectrum verifies identities and you can appeal a denial
You may authorize another person to make a verifiable consumer request, and parents and guardians may submit requests for minor children. The agent should use the dedicated authorized agent form. Spectrum says it will use reasonable efforts to verify your identity and your agent's authority. If Spectrum denies a verifiable request, you can appeal using the same methods as the original submission.
Supporting quotations
You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children.
Spectrum will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf.
If Spectrum denies your verifiable consumer request, you can appeal that initial denial using the same methods identified above for the original submission of the request.
Account & Service Control · User right or choice
Privacy preferences can be managed on the Privacy Preference page
Spectrum says it offers many choices to help you manage privacy, and that you can manage your privacy preferences on its Privacy Preference page.
Supporting quotations
Spectrum offers many choices to help you manage your privacy and ensure that you have meaningful choice.
Use & Processing · Company practice
Services are aimed at US residents; use outside the US or ads delivered abroad mean consent to US processing
Spectrum says its website and services are primarily meant for US residents, including territories. Spectrum Reach, its advertising sales division, may deliver digital advertising to consumers in US territories (including Puerto Rico) and in certain international markets (including Canada and Mexico) through third-party advertising partners. If you use its websites outside the United States, or your information is processed in connection with advertising delivered outside the 50 states, the policy says you understand and consent to the transfer of your personal information to, and its collection, processing and storage in, the United States. It adds that US law on personal information may differ from your jurisdiction.
Supporting quotations
Our Website and services are primarily meant for residents of the United States, including its territories.
Spectrum Reach, our advertising sales division, may also deliver digital advertising to consumers located in U.S. territories (including Puerto Rico) and in certain international markets (including Canada and Mexico) through third-party advertising partners.
you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States
The laws in the United States regarding personal information may be different than the laws of your jurisdiction.
Qualifications & exceptions
Consent to transfer is stated to follow from using the websites outside the US or from information processed for ads delivered outside the 50 states.
Account & Service Control · Procedure
Privacy questions go to Charter's Legal - Privacy and Cybersecurity team
Questions about Spectrum's privacy practices go to Charter Communications, Inc., Attn: Legal - Privacy and Cybersecurity, 400 Washington Boulevard, Stamford, CT 06902. You can also email the team at PPRLegal_Privacy_and_Cybersecurity@charter.com, call your local customer service office at the number on your monthly bill, or visit spectrum.com.
Supporting quotations
Questions about Spectrum's privacy practices should be sent to:
Charter Communications, Inc. Attn: Legal - Privacy and Cybersecurity 400 Washington Boulevard Stamford, CT 06902
You may also contact the Legal - Privacy and Cybersecurity team at PPRLegal_Privacy_and_Cybersecurity@charter.com or contact your local customer service office at the phone number listed on your monthly bill statement
Data Access & Collection · Company practice
Spectrum mobile apps automatically collect device, usage, connection and location data
When you use Spectrum mobile applications, Spectrum may automatically collect information about the devices you use to access the app or services and the content you view. The list includes information related to use and operation of the app, device information (device identifier, mobile number, advertising identifier, MAC address, carrier, operating system, ISP, IP address), usage data, configuration data for any WiFi-enabled device used to access the app, WiFi and cellular connection information (data usage, performance, signal strength, throughput, latency), location information including precise geolocation, and age verification information as required by state laws.
Supporting quotations
When you use Spectrum mobile applications, we may also automatically collect information about the devices you use to access the application or our services and the content you view.
device information (e.g., device identifier, mobile device number, advertising identifier, MAC address, carrier, operating system, ISP, IP address);
configuration data for any WiFi enabled device you may use to access the App;
information related to your WiFi and cellular connections (e.g., data usage, network performance, signal strength, throughput, latency); and
location information, including precise geolocation information, such as your service address and the location of a device in which you have installed the App.
age verification information as required by applicable state laws
Qualifications & exceptions
The information collected "depends on how you access the services and content".
Data Access & Collection · Company practice
Mobile apps also collect information about how the app operates and how you use it
The app collection list also includes information related to the use and operation of the app and usage data about how you interact with it.
Supporting quotations
information related to the use and operation of the App;
usage data associated with how you interact with the App;
Data Access & Collection · Company practice
App location collection can continue in the background when location services are on
Spectrum's location-based features use the location of your Spectrum service account and the general or precise location of a device on which you installed a Spectrum app and enabled location services. You can stop precise geolocation collection by disabling location services in device settings. The policy says location data will be collected when location services are enabled for the app while it runs in the foreground, in the background, or even when you are not directly using it, depending on your device.
Supporting quotations
Our location-based features are based on the location of your Spectrum service account and the general or precise location of a device in which you have both installed a Spectrum mobile application
If you do not want the App to collect your device's precise geolocation, you can disable location services on your device using the device settings.
location data will be collected when your location service is enabled for this App when the App is running in the foreground, background, or even if you are not directly using the application depending on your device
Qualifications & exceptions
Collection depends on the app being installed and location services being enabled on your device.
Background collection depends on your device.
Use & Processing · Company practice
Some app features depend on whether you are on the Spectrum network, using your IP address
Some app features are available only while you are on the Spectrum network or connecting from your home WiFi account. The app uses your IP address and other information to determine whether you are on or off the Spectrum network or connecting through your service account.
Supporting quotations
Some of the App's features are only available while you are on the Spectrum network or when connecting from your home WiFi account. The App will use your IP address and other information to determine whether you are on or off the Spectrum network or connecting via your service account.
Data Access & Collection · Company practice
Careers sites collect contact and application details; you manage them on those sites
To join the Spectrum Talent Network you must provide contact information such as name and email, which Spectrum uses to send job alerts and relevant communications and updates; you can unsubscribe at any time. Job applicant tools collect additional information tied to your application, such as educational background, employment history and resume or other uploaded documents. To view, access, update or delete personal information in the careers websites and job application tools, you are directed to visit those sites directly.
Supporting quotations
In order to join the Spectrum Talent Network, you must provide certain contact information, such as your name and email address, which Spectrum uses to send job alerts and relevant communications and updates.
Our job applicant tools also collect additional from you associated with your job application, such as your educational background, employment history, and resume or other uploaded documents.
If you would like to view, access, update or delete your personal information maintained within our careers websites and job application tools, please visit those sites directly.
Qualifications & exceptions
Applies to careers websites and job applicant tools; you can unsubscribe from Talent Network communications at any time.
Not stated here
The text does not describe how long applicant information is kept or whether it is shared beyond these tools.