38 of 142 cards in Charges & Financial Obligations
Charges & Financial Obligations · Company practice
Billing starts at activation, or 8 days after equipment pickup or shipment if that is earlier
Billing starts on the earlier of two events: activation of any Service or Device, or 8 days after the customer picks up Equipment or Devices or Spectrum ships them. The subscriber agrees to pay all charges associated with the Service, including applicable federal, state and local taxes and fees, and fees to recoup government fees related to the sale, installation, use or provision of the Services. In practice, charges can begin before the service is actually turned on if equipment has been shipped or picked up for more than 8 days.
Supporting quotations
Billing will commence upon the earlier of (i) the activation of any Service or Device, or (ii) 8 days after customer pickup or shipment by Spectrum of Equipment or Devices.
Subscriber agrees to pay all charges associated with the Service, including applicable federal, state, and local taxes and fees, and fees to recoup any applicable municipal, state and federal government fees, for the sale, installation, use, or provision of the Services.
Qualifications & exceptions
Billing starts at the earlier of the two stated events.
Not stated here
The text does not say whether the 8 days run from pickup or from shipment when both occur, or how they are measured.
Charges & Financial Obligations · Company practice
Spectrum decides how a partial payment is applied across outstanding charges
If the subscriber pays only part of a bill, Spectrum applies the payment to outstanding charges in the amounts and proportions that Spectrum determines. Making a partial payment does not waive Spectrum's right to collect the full balance owed.
Supporting quotations
If partial payment is made of any bill and without waiving its right to collect the full balance owed, Spectrum will apply that payment to any outstanding charges in the amounts and proportions that it determines.
Qualifications & exceptions
The allocation is at Spectrum's determination; the text does not state any priority order.
Charges & Financial Obligations · Company practice
Monthly services are charged in full without proration; usage charges follow actual usage and can be billed early
For services offered on a monthly subscription basis, and subject to restrictions under applicable law, the subscriber is responsible for the full monthly charge without proration even if the monthly service is terminated before the end of its period. Usage charges (the example given includes per-event or per-program Video Services and per-unit, per-minute or data usage charges) are based on actual usage or orders in the previous month. If usage charges pass a threshold amount that Spectrum determines, they may be charged and become due before the end of the monthly billing period. In practice, cancelling mid-month does not reduce that month's subscription charge, and a high-usage bill can come early.
Supporting quotations
Subject to restrictions under applicable law, Subscriber shall be responsible for the full monthly charge (without pro-ration) for Services offered on a monthly subscription basis to which Subscriber has subscribed, regardless of a termination of such monthly Service prior to the conclusion of its monthly subscription service period
and for usage charges for Services or features (for example, per event or program Video Services or per unit, minute, or data usage charges)based on actual usage or orders placed during the previous month (collectively “Usage Charges”).
If Subscriber’s Usage Charges exceed a threshold amount, as determined by Spectrum, such Usage Charges may be charged to Subscriber and become due prior to the end of the monthly billing period.
Qualifications & exceptions
The no-proration rule is expressly subject to restrictions under applicable law.
The accelerated billing of usage charges depends on a threshold that Spectrum determines.
Not stated here
The threshold amount is not stated in the text.
Charges & Financial Obligations · Company practice
Unless cancelled on or before the last day of the period, the subscriber is charged in full for the next monthly period
Unless the subscriber cancels the Service on or before the last day of the current monthly subscription service period, the subscriber will be charged in full for the next monthly subscription service period. In practice, cancelling after the period ends means paying for another full month.
Supporting quotations
Unless Subscriber cancels Service on or before the last day of the current monthly subscription service period, Subscriber will be charged in full for Services for the next monthly subscription service period.
Qualifications & exceptions
The deadline is the last day of the current monthly subscription service period.
Not stated here
The text here does not say when a cancellation request counts as made; the termination section says a subscriber-requested termination is effective after the date Spectrum receives the request.
Charges & Financial Obligations · Restriction or exception
A billing dispute must be raised within 60 days after the due date or it is waived
A subscriber who disagrees with a charge must contact Spectrum at 1-855-757-7328 no later than 60 days after the due date on the billing statement, or a later date if the law requires. If the subscriber does not, the subscriber waives the dispute. In practice, a disputed charge that is not reported within that window can no longer be contested under these terms.
Supporting quotations
If you disagree with a charge on your billing statement, you must contact Spectrum at 1-855-757-7328 no later than 60 days after the due date on your billing statement (or such later date as required by law) or you waive any such dispute.
Qualifications & exceptions
The 60 days run from the due date on the billing statement, not from the date the subscriber receives or notices the bill.
A later date applies where the law requires one.
Not stated here
The text does not say whether contact must be by phone only; it gives a phone number and says "contact Spectrum".
Charges & Financial Obligations · Restriction or exception
Not paying by the due date can lead to suspension or disconnection of all services, equipment removal and a late charge
If charges are not paid by the due date on the billing statement, including when a check is returned for insufficient funds, Spectrum may suspend or disconnect all Services, remove all Equipment, and impose a late payment or service charge. The clause says "all Services", so non-payment on one part of an account can affect everything billed together. The separate late fee clause adds that a late fee may be charged on top of the past due balance and that late fees are not treated as interest, credit service charges, finance charges or penalties.
Supporting quotations
Failure to pay charges by the due date on the billing statement (including checks returned for insufficient funds) may result in suspension or disconnection of all Services, the removal of all Equipment and/or imposition of a late payment or service charge.
Subscriber may be charged a late fee in addition to Subscriber's past due balance.
Qualifications & exceptions
The text says these steps "may" result; it does not say they will.
Not stated here
The amount of any late payment or service charge is not stated here.
Charges & Financial Obligations · Company practice
Resuming service can bring reconnection fees, and after termination new installation fees and different rates
If service is resumed after a suspension, the subscriber may be subject to reconnection fees. If service is resumed after termination, Spectrum may charge fees for installation, service calls and/or activation and reserves the right to charge rates different from those in place at the time of disconnect. These fees are in addition to all past due charges and other fees.
Supporting quotations
Should Subscriber resume Service after a suspension, Subscriber may be subject to reconnection fees. Should Subscriber resume Service after termination of Service, Spectrum may charge fees for installation, service calls and/or activation and reserves the right to charge rates different from those in place at the time of disconnect. These fees are in addition to all past due charges and other fees.
Qualifications & exceptions
Reconnection fees apply after suspension; installation, service-call and activation fees and different rates apply after termination.
Not stated here
The amounts of the fees are not stated in the text.
Charges & Financial Obligations · Company practice
If collection activity is needed, additional collection charges may be added
When collection activities are required, additional collection charges may be imposed on the subscriber. A later termination clause separately says the subscriber pays reasonable collection and attorney's fees if Spectrum must enforce collection.
Supporting quotations
In the event collection activities are required, additional collection charges may be imposed.
Qualifications & exceptions
The charge is stated as something that "may" be imposed.
Not stated here
The amount or method of calculating collection charges is not stated.
Charges & Financial Obligations · Context
Spectrum says it is not extending credit, except where a device is bought on an installment plan
Except where the subscriber buys a Device from Spectrum under an installment plan agreement, Spectrum says it is not extending the subscriber any credit, so the parties are not entering a consumer credit or similar transaction. The statement is Spectrum's description of the relationship for ordinary service billing.
Supporting quotations
Except to the extent Subscriber is purchasing a Device from Spectrum under an installment plan agreement, Spectrum is not extending Subscriber any credit and therefore Spectrum and Subscriber are not entering into a consumer credit or similar transaction.
Qualifications & exceptions
The statement excludes device purchases under an installment plan agreement.
Not stated here
The installment plan terms are not in this text.
Charges & Financial Obligations · Context
Electronic Payment Services cover one-time electronic payments and recurring Auto Pay
The subscriber may make a one-time payment against the monthly billing statement by electronic funds transfer or by a debit or credit card charge. The subscriber may also pay the balance on a recurring basis, including charges due immediately, by enrolling in the Auto Pay Service. Together these are called the Electronic Payment Services, and the lettered rules that follow apply to them.
Supporting quotations
Subscriber may make a one-time payment to be applied against the balance of your monthly billing statement through an electronic funds transfer or a debit or credit card charge.
(collectively, the Electronic Payment Services)
Charges & Financial Obligations · Permission or license
Using One Time Pay authorizes a single charge in the amount the subscriber requested
A subscriber who uses Spectrum's One Time Pay service authorizes Spectrum to charge or debit the bank account, debit card or credit card the subscriber designated (the Payment Method) to make one payment in the amount the subscriber requested.
Supporting quotations
If you use Spectrum’s One Time Pay service, you authorize Spectrum to charge/debit the bank account, debit or credit card that you designated (“Payment Method”) to make a one-time payment in the amount requested by you.
Qualifications & exceptions
The authorization is for a one-time payment in the amount the subscriber requests.
Charges & Financial Obligations · Permission or license
Auto Pay authorizes monthly charges until cancelled at least 3 business days before the next payment
By enrolling in Auto Pay, the subscriber authorizes Spectrum to charge or debit the Payment Method each month for the balance due on the due date shown on the monthly bill, including charges that are due immediately. Spectrum continues to charge each month unless the subscriber cancels the authorization at least three business days before the next scheduled payment date. To end Auto Pay, the subscriber must call 844-242-9935 or visit a Spectrum Store. A separate sub-clause says the subscriber can revoke Auto Pay at any time except where Auto Pay is required, and that revocation takes effect only after Spectrum receives it.
Supporting quotations
By enrolling in Auto Pay Service, Subscriber authorizes Spectrum to charge/debit electronically your Payment Method each month to pay the balance due on your account on the due date shown on your monthly bill statement, including charges that are due immediately.
Spectrum will continue to charge/debit your Payment Method each month unless you cancel your authorization at least three (3) business days before the next scheduled payment date. To terminate Auto Pay Service, you must call 844-242-9935 or visit a Spectrum Store.
Qualifications & exceptions
The cancellation notice is at least three business days before the next scheduled payment date.
Termination is stated to require a phone call or a visit to a Spectrum Store.
Not stated here
The balance due can vary month to month; the text does not cap the amount charged.
Cross-references
contrast (model-proposed): Auto Pay can be revoked at any time except where it is required; revocation takes effect after Spectrum receives it — contrast: The Auto Pay authorization says Auto Pay continues unless the subscriber cancels at least three business days before the next payment date, while the later sub-clause says the subscriber may revoke at any time (except where required) with effect once Spectrum receives the revocation. The text does not reconcile the lead time with revocation at any time.
Charges & Financial Obligations · User right or choice
Auto Pay can be revoked at any time except where it is required; revocation takes effect after Spectrum receives it
The subscriber may revoke the recurring Auto Pay arrangement at any time, except for services where Auto Pay is required. A revocation does not take effect until Spectrum receives it, and it ends the automatic bill payments. After Auto Pay is cancelled, the subscriber is responsible for paying all amounts due directly as shown on the billing statement. This sits beside the earlier statement that the subscriber must cancel at least three business days before the next scheduled payment.
Supporting quotations
Subscriber has the right to revoke the recurring Auto Pay arrangement with Spectrum at any time, except for those services where Auto Pay is required.
Any revocation of your authorization to pay amounts due through the Auto Pay service will not take effect until after receipt by Spectrum, and will result in the discontinuance of Auto Pay bill payment(s).
After cancelation of Auto Pay bill payment, you will be responsible for directly paying all amounts due as set forth on your billing statement.
Qualifications & exceptions
The right to revoke does not apply to services where Auto Pay is required.
Revocation is not effective until Spectrum receives it.
Not stated here
The text does not identify which services require Auto Pay.
The words "at any time" here and the three-business-day lead time in the Auto Pay authorization clause are not reconciled in the text.
Charges & Financial Obligations · Permission or license
Spectrum may store the payment method; the subscriber must keep it current and report changes 3 business days ahead
By using the Electronic Payment Services, the subscriber represents that they are the legally authorized user of the Payment Method and authorizes Spectrum to store it for future use. The subscriber is responsible for keeping the Payment Method information current and accurate at all times and must notify Spectrum of a change at least three business days before the scheduled due date for the month in which the change is wanted. Otherwise the change does not take effect until the following billing cycle. A later sub-clause adds that it may take at least one billing cycle to update a new Payment Method and the subscriber remains solely responsible for payments when due in the meantime.
Supporting quotations
By using the Electronic Payment Services, you (i) represent that you are the legally authorized user of the Payment Method and (ii) authorize Spectrum to store your Payment Method for future use.
Subscriber must notify Spectrum of any change in the Payment Method at least three (3) business days before the scheduled due date shown on your monthly billing statement for the month in which you want to make the change; otherwise the change will not take effect until the following billing cycle.
It may take at least one billing cycle to update your new Payment Method. In the meantime, you will remain solely responsible for making payments when due.
Qualifications & exceptions
The storage authorization is for "future use" of the Payment Method.
Not stated here
The text does not say how long a stored Payment Method is kept or how it is protected.
Charges & Financial Obligations · Company practice
If the first Auto Pay payment fails, a payment failure fee can be added; declined payments are retried for up to 30 days
If the subscriber is enrolled in Auto Pay and the initial payment fails, the subscriber may be charged a payment failure fee in addition to the past due balance. The payment-by-check section adds that, when an electronic payment is initially rejected, Spectrum makes additional attempts to collect it for up to 30 days after the first refusal, and if no payment succeeds by the end of that 30-day period the subscriber's Electronic Payment Services are terminated.
Supporting quotations
If Subscriber is enrolled in the Auto Pay Service and the initial payment fails, Subscriber may be charged a payment failure fee in addition to Subscriber's past due balance.
If initially rejected, Spectrum will make additional attempts to execute such electronic payment for up to 30 days following the initial refusal. At the end of the 30-day period, if there has not been a successful payment then Subscriber's Electronic Payment Services will be terminated.
Qualifications & exceptions
The failure fee is stated as something that "may" be charged.
Not stated here
The amount of the payment failure fee is not stated.
Charges & Financial Obligations · Company practice
The amount on the monthly bill serves as notice of any change from the previous month's payment
Spectrum says it will notify the subscriber before the payment due date, and that the amount shown as due on the monthly billing statement constitutes notice of any variance in the amount paid in the previous month. In practice, a changed Auto Pay amount is announced only by the new bill itself.
Supporting quotations
Spectrum will notify you prior to the payment due date. The amount shown as due on the monthly billing statement will constitute notice of any variance in amount paid in the previous month.
Qualifications & exceptions
The text does not set a minimum number of days for the pre-due-date notification.
Not stated here
How the pre-due-date notification is delivered is not stated.
Charges & Financial Obligations · Procedure
To keep a record of an online Auto Pay confirmation, the subscriber must print or save it
For a copy of the online Auto Pay confirmation, the subscriber must print or save the document to their own computer. The text does not describe Spectrum sending or keeping a copy for the subscriber.
Supporting quotations
For a copy a Subscriber's online Auto Pay confirmation for Subscriber's records, Subscriber must print or save such document to Subscriber's computer.
Not stated here
The sentence is worded awkwardly ("a copy a Subscriber's"); it does not say whether Spectrum can provide another copy on request.
Charges & Financial Obligations · Restriction or exception
Subscribers must report account or payment changes; Electronic Payment Services are for personal, lawful use only
The subscriber must notify Spectrum of any change in account information or Payment Method, and can update them in the My Spectrum application, at Spectrum.net/myaccount, or with a service representative. The Electronic Payment Services are for personal, non-commercial use only, and the subscriber may not use them for any illegal purpose.
Supporting quotations
Subscriber must notify Spectrum of any change in account information or Payment Method. Subscriber can update account or Payment Method information on the My Spectrum application, or Spectrum.net/myaccount, or while speaking with one of our service representatives.
Electronic Payment Services are for personal, non-commercial use only, and Subscriber is prohibited from using these services for any illegal purpose.
Qualifications & exceptions
The personal-use limit covers the Electronic Payment Services, not the Services in general (which are covered by the use-of-service clause).
Charges & Financial Obligations · Restriction or exception
The subscriber pays all fees and costs of maintaining a valid payment method
The subscriber is responsible for all fees and costs related to maintaining a valid Payment Method, including processing charges or annual costs. Costs charged by a bank or card issuer for the payment method are therefore the subscriber's, not Spectrum's.
Supporting quotations
Subscriber is responsible for all fees and costs related to maintaining a valid Payment Method including processing charges or annual costs.
Not stated here
The text does not say whether Spectrum itself adds any processing charge of its own.
Charges & Financial Obligations · Restriction or exception
Third parties, bots, scripts and AI may not make payments on the subscriber's behalf without Spectrum's written consent
No payment processor or other third party may use the Electronic Payment Services to pay for the subscriber without Spectrum's written consent. This expressly includes artificial intelligence, automated scripts or routines, robots, bots, or other means that are not under the direct guidance or instruction of the subscriber. An attempt is described as unauthorized interference and may lead Spectrum to fail to process or accept the subscriber's payments. The restriction does not prevent technology designed and intended to assist customers with disabilities.
Supporting quotations
No payment processor or other third party may use the Electronic Payment Services, including, without limitation, artificial intelligence, any use of automated scripts or routines, robots, bots, or other means not under the direct guidance or instruction of Subscriber, to make payments on behalf of Subscriber without Spectrum’s written consent.
Any attempt to do so is an unauthorized interference with the operation of the Electronic Payment Services and may result in Spectrum’s failure to process or accept payments from you.
The restrictions in this paragraph will not prevent the use of technology that is designed and intended to assist customers with disabilities.
Qualifications & exceptions
The restriction covers means "not under the direct guidance or instruction of Subscriber"; the text does not define direct guidance.
Written consent from Spectrum lifts the restriction.
Technology designed and intended to assist customers with disabilities is expressly not prevented.
Not stated here
The text does not say whether payment aggregator or bill-pay services offered by a bank are treated as a "payment processor or other third party".
Charges & Financial Obligations · Restriction or exception
The only remedy for an incorrect transfer of funds is return of the improperly transferred funds
Spectrum's sole and entire liability, and the subscriber's exclusive remedy, for processing or deducting an incorrect transfer of funds under the Electronic Payment Terms is the return of the improperly transferred funds. The clause says it does not limit non-waivable rights the subscriber may have under applicable law. The clause refers to "THIS SECTION 3", which matches the section numbered 3 in the saved page, the Electronic Payment Terms.
Supporting quotations
SPECTRUM'S SOLE AND ENTIRE LIABILITY AND SUBSCRIBER'S EXCLUSIVE REMEDY FOR THE PROCESSING OR DEDUCTION OF AN INCORRECT TRANSFER OF FUNDS HEREUNDER IS THE RETURN OF THE IMPROPERLY TRANSFERRED FUNDS.
FOR THE AVOIDANCE OF DOUBT, THIS SECTION 3 DOES NOT LIMIT ANY NON-WAIVABLE RIGHTS SUBSCRIBER MAY HAVE UNDER APPLICABLE LAW.
Qualifications & exceptions
The limit is for incorrect transfers of funds processed or deducted under this payment section.
Non-waivable rights under applicable law are expressly not limited.
The saved page's section numbering lists the Electronic Payment Terms as number 3, so the citation "SECTION 3" is consistent with that numbering; the numbers are not part of the block text.
Not stated here
Which rights are non-waivable is not stated and depends on applicable law.
Charges & Financial Obligations · Permission or license
Checks are collected electronically; declined amounts may be collected electronically and retried for up to 30 days
A subscriber who pays by check authorizes Spectrum to collect the payment electronically. Whether paying by check, Electronic Payment Services or any electronic funds transfer from a bank account, the subscriber authorizes Spectrum to collect any declined amount electronically from that account. If a payment is initially rejected, Spectrum makes additional attempts for up to 30 days after the first refusal, and if no payment succeeds by the end of that period the subscriber's Electronic Payment Services are terminated.
Supporting quotations
If Subscriber makes payment by check, Subscriber authorizes Spectrum to collect such payment electronically.
Whether paying by check, Electronic Payment Services, or any form of electronic funds transfer from a banking account, Subscriber hereby authorizes Spectrum to collect any declined amount electronically from the subject account.
If initially rejected, Spectrum will make additional attempts to execute such electronic payment for up to 30 days following the initial refusal. At the end of the 30-day period, if there has not been a successful payment then Subscriber's Electronic Payment Services will be terminated.
Qualifications & exceptions
The retry period is up to 30 days after the initial refusal.
The consequence at the end of the period named in the text is termination of the Electronic Payment Services, not of the account.
Not stated here
The text does not say how many retry attempts are made or whether the subscriber is told of each attempt.
Charges & Financial Obligations · Restriction or exception
Notes such as "paid in full" on a payment do not change the terms and have no legal effect
The subscriber may not amend or modify the terms through restrictive endorsements (such as "paid in full"), releases or other statements written on or sent with payments to Spectrum. Any such notation has no legal effect.
Supporting quotations
Subscriber may not amend or modify these Terms of Service with any restrictive endorsements (such as "paid in full"), releases, or other statements on or accompanying any payments to Spectrum; any of which notations shall have no legal effect.
Charges & Financial Obligations · Company practice
A bundle discount can be removed from the remaining services if one component is terminated
Spectrum reserves the right to offer, and the subscriber may elect, a combination of Services with a bundle discount (Bundled Services). If the subscriber terminates any service in the bundle, or Spectrum terminates a component because the subscriber failed to comply with the terms, Spectrum reserves the right to revert the pricing of the remaining Services to their applicable undiscounted prices.
Supporting quotations
Spectrum reserves the right to offer and Subscriber may elect to subscribe to a combination of Services for which a bundle discount applies ("Bundled Services").
In the event Subscriber terminates any Service component of such Bundled Services or Spectrum terminates such Service component based on Subscriber's failure to comply with the Terms of Service, Spectrum reserves the right to revert the pricing of the remaining Service(s) to the applicable undiscounted price for such Service(s).
Qualifications & exceptions
The reversion is something Spectrum "reserves the right" to do, not stated as automatic.
It applies when the subscriber ends a component or Spectrum ends a component for non-compliance.
Not stated here
The text does not say how much notice is given before pricing reverts, or whether it applies if Spectrum ends a component for another reason.
Charges & Financial Obligations · Restriction or exception
Equipment must be returned on swap-out or termination, or an unreturned equipment fee is due; Spectrum keeps title
The subscriber must return all Equipment when substituting use (upgrade, downgrade or swap-out) or when Service terminates. Failure to return it results in an unreturned equipment charge, the Unreturned Equipment Fee, which is due immediately. The subscriber agrees to pay that fee whether the Equipment is lost, damaged, modified or destroyed. Spectrum keeps title to all Equipment at all times, including after the fee is paid. Paying the fee does not transfer ownership.
Supporting quotations
Subscriber must return all Equipment upon substitution of use (upgrade, downgrade or swap-out) or termination of Service. Failure to do so will result in a unreturned Equipment charge, which amount shall be due immediately (“Unreturned Equipment Fee”).
Subscriber agrees to pay such fee whether the Equipment is lost, damaged, modified or destroyed.
Spectrum retains all title to all Equipment, at all times, including after payment on an Unreturned Equipment Fee. Spectrum in no way relinquishes ownership of (including title to) Equipment by the payment of an Unreturned Equipment Fee.
Qualifications & exceptions
The fee applies whether the Equipment is lost, damaged, modified or destroyed.
Paying the fee does not transfer title.
Not stated here
The amount of the Unreturned Equipment Fee is not stated here; the termination section refers to a "then current schedule of charges".
The text does not say whether the Equipment may be returned later and the fee refunded.
Charges & Financial Obligations · Restriction or exception
The subscriber pays all taxes, franchise fees and surcharges, including those assessed retroactively or after an audit
The subscriber agrees to pay all local, state or federal taxes, franchise fees, surcharges and other fees or payment obligations levied, assessed or allowed by government or quasi-government bodies that apply to the Services, Equipment, Wiring, Subscriber Purchased Devices, Conveyed Devices, or related installation or service charges. This includes any tax, fee or surcharge that applies retroactively or results from a tax, surcharge or franchise fee audit by a governmental or quasi-governmental body. A description of Spectrum taxes, fees and surcharges is available at www.spectrum.net/support.
Supporting quotations
Subscriber agrees to pay all local, state or federal taxes, franchise fees, surcharges and any other fees or payment obligations which are levied, assessed or allowed by government or quasi-government bodies and which are applicable to the Services, the Equipment, Wiring, Subscriber Purchased Devices, Conveyed Devices, or installation or service charges incurred with respect to the same.
Subscriber is responsible for paying any tax, fee or surcharge that may be assessed or become applicable retroactively or that may result from a tax, surcharge or franchise fee audit conducted by a governmental or quasi-governmental body.
A description of Spectrum taxes, fees and surcharges is available at www.spectrum.net/support.
Qualifications & exceptions
The obligation includes charges that are assessed or become applicable retroactively.
Not stated here
The description of taxes, fees and surcharges at www.spectrum.net/support is linked but not part of the saved text.
Charges & Financial Obligations · Company practice
Spectrum may change taxes, fees and surcharges without notice unless the law requires notice
Unless applicable law requires it, Spectrum may not provide notice of a change in taxes, fees or surcharges.
Supporting quotations
Unless required by applicable law, Spectrum may not provide notice of a change in taxes, fees or surcharges.
Qualifications & exceptions
The statement is subject to any notice that applicable law requires.
Not stated here
The text does not say how a subscriber would learn of a change except through the bill and the linked description.
Charges & Financial Obligations · Company practice
Unless terminated, the terms renew month to month and all pricing is subject to change on renewal
Unless otherwise terminated, the Terms of Service automatically renew on a month-to-month basis. On renewal, all pricing is subject to change in accordance with the Terms of Service and as permitted under applicable law. The change mechanism is the one in the modification clause, under which Spectrum may modify the Services or the terms and gives at least 30 days' notice of material changes.
Supporting quotations
Unless otherwise terminated, these Terms of Service automatically renew on a month-to-month basis. Upon renewal, all pricing is subject to change in accordance with these Terms of Service and as permitted under applicable law.
Spectrum may modify the Services or these Terms of Service and will post any such changes on www.spectrum.com/policies.
Qualifications & exceptions
Price changes on renewal are limited to what the Terms of Service and applicable law permit.
Not stated here
The text does not say how much a price can change on renewal or whether a promotional price or term commitment is covered by a separate agreement.
Charges & Financial Obligations · Restriction or exception
The subscriber pays reasonable collection and attorney's fees if Spectrum must enforce collection or protect its rights
The subscriber must pay reasonable collection and attorney's fees to Spectrum if Spectrum must enforce collection or preserve and protect its rights under the Terms of Service.
Supporting quotations
Subscriber shall pay reasonable collection and attorney's fees to Spectrum if Spectrum must enforce collection or preserve and protect its rights under these Terms of Service.
Qualifications & exceptions
The fees are described as "reasonable" and run only one way, from the subscriber to Spectrum.
Not stated here
The text does not say who decides what is reasonable.
Charges & Financial Obligations · Restriction or exception
On termination the subscriber stops using the Services and pays in full through the end of the current monthly period
On termination, the subscriber will cease use of the terminated Services and pay Spectrum in full for Services and Equipment through the end of the then-current monthly subscription service period. This matches the monthly subscription rule that the full monthly charge applies without proration.
Supporting quotations
Subscriber agrees that upon termination of these Terms of Service:
Subscriber will cease use of any Services terminated and pay Spectrum in full for Services and Equipment through the end of the then-current monthly subscription service period.
Charges & Financial Obligations · Restriction or exception
Equipment not returned within 10 days of termination is charged under Spectrum's schedule
On termination the subscriber will promptly return all Equipment to Spectrum. If any Equipment is not returned within ten days of termination, the subscriber is liable to Spectrum under Spectrum's then-current schedule of charges for non-returned Equipment.
Supporting quotations
Subscriber will promptly return all Equipment to Spectrum. If Subscriber fails to return any Equipment within ten (10) days of termination, Subscriber shall be liable to Spectrum in accordance with Spectrum's then current schedule of charges for non-returned Equipment.
Qualifications & exceptions
The liability applies if the Equipment is not returned within ten days of termination.
The amount follows Spectrum's schedule in effect at that time.
Not stated here
The schedule of charges for non-returned Equipment is not part of the saved text.
Charges & Financial Obligations · Company practice
Spectrum may require or raise a security deposit based on credit information, on terms that may be less favorable
Based on information from credit reporting agencies, credit information the subscriber furnishes, or internal credit information, and Spectrum's assessment of the risk, Spectrum may require a security deposit or an increase in one. The terms offered may be less favorable than those offered to consumers with better credit histories, and the amount can vary. Any initial deposit for the Equipment or Service is due on the first monthly billing statement.
Supporting quotations
Based on information we receive from credit reporting agencies, credit information you furnish, or internal credit information, and our assessment of risk associated with that information, Spectrum may require a security deposit or an increase in a security deposit.
The terms offered to you may be less favorable than the terms offered to consumers who have better credit histories and the amount of deposit may vary. Any initial security deposit required of Subscriber for the Equipment or Spectrum's Service will be due and payable upon the first monthly billing statement.
Qualifications & exceptions
The decision rests on credit information and Spectrum's own risk assessment.
Not stated here
The amount of a deposit or how it is calculated is not stated.
Charges & Financial Obligations · Company commitment
Deposits are returned within 60 days of termination if paid up and equipment returned undamaged; no interest
Security deposits are returned within sixty days of termination of Spectrum's Service so long as payment has been made for all amounts due on the account and the subscriber has returned the Equipment undamaged. While Spectrum holds a deposit it may apply the deposited amount against any outstanding balance or refund it. No interest is paid on deposits except where applicable law requires.
Supporting quotations
Such security deposits will be returned to Subscriber within sixty (60) days of termination of Spectrum's Service so long as payment has been made for all amounts due on Subscriber's account and Subscriber has returned the Equipment undamaged.
If Spectrum is holding a deposit on Subscriber's account, Spectrum has the right to apply the deposited amount against any outstanding balance or to refund the deposit. Except if required by applicable law, no interest will be paid on deposits
Qualifications & exceptions
Return within 60 days depends on all amounts being paid and the Equipment being returned undamaged.
Interest is paid only if applicable law requires it.
Not stated here
The text does not say what happens to a deposit when amounts remain due, other than that Spectrum may apply it to the balance.
Charges & Financial Obligations · Company practice
Advance payment equal to the installation charge plus one month of recurring charges may be required
Spectrum may require advance payment when specific Service offer conditions call for it, or when subscribers are unable or unwilling to establish creditworthiness or have an unsatisfactory credit rating. The advance payment equals the applicable installation charge plus one month of recurring charges, excluding taxes, fees and surcharges. It appears as a credit and is applied to the first monthly bill.
Supporting quotations
Advance payment may be required when specific Service offer conditions require it, Subscribers are unable or unwilling to establish credit worthiness or have an unsatisfactory credit rating.
The advance payment will be equal to the applicable installation charge and one month of recurring charges, excluding taxes, fees and surcharges. The advance payment will appear as a credit and be applied to the first monthly bill.
Qualifications & exceptions
The amount is the installation charge plus one month of recurring charges, excluding taxes, fees and surcharges.
It is applied as a credit to the first monthly bill.
Not stated here
The text does not say how an unsatisfactory credit rating is determined.
Charges & Financial Obligations · Company practice
A late fee may be added to a past due balance; it is not treated as interest or a penalty
If the account is past due and payment has not been received by the due date on the billing statement, the subscriber may be charged a late fee in addition to the past due balance. If the account then remains unpaid, Services may be suspended or disconnected. The text states that any late fees assessed are not considered interest, credit service charges, finance charges or penalties.
Supporting quotations
If Subscriber's account is past due, and payment has not been received by the due date on the billing statement, Subscriber may be charged a late fee in addition to Subscriber's past due balance. If Subscriber's account thereafter remains unpaid, Subscriber's Services may be suspended or disconnected.
Any late fees assessed are not considered interest, credit service charges, finance charges or penalties.
Failure to pay charges by the due date on the billing statement (including checks returned for insufficient funds) may result in suspension or disconnection of all Services, the removal of all Equipment and/or imposition of a late payment or service charge.
Qualifications & exceptions
The late fee and suspension are stated as things that "may" happen.
Not stated here
The amount of the late fee is not stated in the text.
Charges & Financial Obligations · Restriction or exception
The subscriber is solely responsible for damage to or loss of Spectrum Equipment unless Spectrum alone caused it
The subscriber is solely responsible for any damage to or loss of Spectrum Equipment, unless the damage or loss is caused solely by the negligence or willful misconduct of the Spectrum Indemnitees.
Supporting quotations
Subscriber shall be solely responsible for any damage to or loss of Spectrum Equipment, unless such damage or loss is caused solely by the negligence or willful misconduct of Spectrum Indemnitees.
Qualifications & exceptions
Responsibility shifts to Spectrum only where the Indemnitees' negligence or willful misconduct is the sole cause.
Not stated here
The text does not say how causes are assessed when both parties contributed.
Charges & Financial Obligations · Restriction or exception
Spectrum's liability for any claim is capped at the amount the customer paid in the preceding 30 days
In no event will Spectrum's liability to the customer for any claim arising out of the Terms of Service exceed the amount the customer paid during the preceding thirty-day period. In practice, the cap is about one month of payments, regardless of the size of the loss.
Supporting quotations
IN NO EVENT SHALL SPECTRUM'S LIABILITY TO CUSTOMER FOR ANY CLAIM ARISING OUT OF THESE TERMS OF SERVICE EXCEED THE AMOUNT PAID BY CUSTOMER DURING THE PRECEDING THIRTY (30) DAY PERIOD.
Qualifications & exceptions
The cap is measured by what the customer paid in the preceding 30-day period.
Not stated here
The text does not say which 30 days are meant for a claim that arises over a longer period, or whether the cap applies per claim or in total.
Charges & Financial Obligations · Company commitment
Spectrum pays AAA filing and arbitrator fees required by the AAA Rules or by law for enforceability
Spectrum bears the cost of any arbitration filing fees and arbitrator's fees required by the AAA Rules, or otherwise to the extent required under applicable law to render the arbitration provisions enforceable. The text does not say who pays other costs, such as each side's own lawyers or witnesses.
Supporting quotations
SPECTRUM SHALL BEAR THE COST OF ANY ARBITRATION FILING FEES AND ARBITRATOR'S FEES REQUIRED BY THE AAA RULES OR OTHERWISE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO RENDER THESE ARBITRATION PROVISIONS ENFORCEABLE.
Qualifications & exceptions
Spectrum pays the fees required by the AAA Rules, or otherwise to the extent required under applicable law for enforceability.
Not stated here
The text does not say whether the subscriber pays any portion of the fees where neither the AAA Rules nor applicable law requires Spectrum to pay them.