Using or buying from the Shop binds you to these Terms and the website Terms
Accessing or using the Starbucks Shop website, or purchasing items through it, counts as accepting these Shop Terms and all terms they incorporate by reference, as Starbucks may revise them from time to time. The Shop Terms are to be read together with the Starbucks website Terms of Use (together, "these Terms"), and the result is described as a binding agreement between you and Starbucks Corporation (d/b/a Starbucks Coffee Company). If you do not agree, the text says you should not access or use the website or buy items through it.
Supporting quotations
PLEASE READ THESE STARBUCKS® SHOP TERMS OF USE CAREFULLY AND THE STARBUCKS WEBSITE TERMS OF USE POSTED AT
ACCESSING OR USING THIS STARBUCKS SHOP WEBSITE OR PURCHASING ITEMS THROUGH THIS STARBUCKS SHOP WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE, AS SUCH MAY BE REVISED BY STARBUCKS FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN YOU, AS THE USER, AND STARBUCKS CORPORATION (D/B/A STARBUCKS COFFEE COMPANY)
IF USER DOES NOT AGREE TO THESE TERMS, USER SHOULD NOT ACCESS OR USE THIS WEBSITE OR PURCHASE ITEMS THROUGH THIS WEBSITE.
Qualifications & exceptions
Acceptance is by accessing, using or purchasing; the Terms may be revised by Starbucks from time to time (see the changes card).
Not stated here
The Starbucks website Terms of Use are linked but their text is not supplied in this document, so this card cannot say what they add or what else is incorporated.
Legal Rights & Agreement Rules · Restriction or exception
The Terms say they contain disclaimers that limit Starbucks' liability to you
A notice in the opening text warns that these Terms contain disclaimers and other provisions that limit Starbucks' liability to the user. The notice itself does not set out any limit or say which provisions it refers to; the specific disclaimers appear in later sections and are explained on their own cards.
Supporting quotations
THESE TERMS CONTAIN DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO USER.
Not stated here
The notice does not say which provisions limit liability or by how much.
Legal Rights & Agreement Rules · Restriction or exception
Disputes are governed by an arbitration agreement that affects jury trial and class rights
The Terms say they include an arbitration agreement that governs any disputes between you and Starbucks. They warn that arbitration involves less discovery and appellate review than court, and that the arbitration agreement and other provisions will (1) eliminate your right to a jury trial to the extent allowable under applicable law, and (2) substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings in arbitration and litigation.
Supporting quotations
These Terms include an arbitration agreement
that governs any disputes between you and us. In arbitration, there is less discovery and appellate review than in court.
Eliminate your right to a trial by jury to the extent allowable under applicable law
Substantially affect your rights, including preventing you from bringing, joining or participating in class or
consolidated proceedings in arbitration and litigation.
Qualifications & exceptions
The jury-trial waiver applies only "to the extent allowable under applicable law".
Not stated here
The arbitration agreement is said to be posted with the Starbucks website Terms of Use; its text is not supplied in this document, so this card cannot say how arbitration works, whether there is an opt-out, who pays fees, or what disputes are excluded.
Legal Rights & Agreement Rules · Company practice
Starbucks can change the Terms and Shop policies at any time, effective immediately
Starbucks may change or modify these Terms (including the website Terms of Use) or any Shop policy, FAQ, offer, promotion, benefit or guideline, in whole or in part, at any time in its sole discretion. Changes take effect immediately and may be posted to starbucks.com or shop.starbucks.com. You waive any right to receive specific notice of changes, and continued access to or participation in the Shop confirms your acceptance; if you do not agree you must stop accessing, using and purchasing. Starbucks may also give notices, disclosures and amendments electronically, including by posting revisions online. A narrower promise sits in the subscription section: significant changes to the subscription terms will be communicated by email before they take effect.
Supporting quotations
Starbucks reserves the right to change or modify these Terms
at any time and in its sole discretion. Any changes or modifications will be effective immediately and may be posted to
You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Starbucks Shop following any such changes or modifications confirms your acceptance. If you do not agree to these Terms, you must stop accessing, using, and purchasing items in Starbucks Shop.
You agree that we may provide notices, disclosures and amendments to these Terms, and other information relating to Starbucks Shop by electronic means, including by changing these Terms, by posting revisions and such information and materials online at
Significant changes will be communicated to you via email before they take effect.
Qualifications & exceptions
The waiver of specific notice is general; the subscription section promises email notice only for "significant" subscription changes.
Not stated here
The website Terms of Use, which the change right also covers, are not supplied in this document.
The Terms cover use of and purchases on the US Starbucks Shop website
These Terms apply to your access to, use of and purchases through the Starbucks Shop website, shop.starbucks.com, in the United States. In these Terms "Starbucks" means Starbucks Corporation together with its subsidiaries, licensees and affiliated companies that operate the Shop, so Shop obligations and permissions run to that wider group, not only to the corporation named in the acceptance clause.
Supporting quotations
These Terms apply to your access to, use of, and purchases through the Starbucks Shop website, shop.starbucks.com, in the United States
which is operated by Starbucks Corporation or its respective subsidiaries, licensees and affiliated companies (collectively, "Starbucks").
Qualifications & exceptions
Scope is the United States Shop website, shop.starbucks.com.
Legal Rights & Agreement Rules · Context
These Terms do not change your Rewards or Starbucks Card agreements
These Terms do not alter any other agreement you have with Starbucks for other products or services, such as Starbucks Rewards and Starbucks Cards. The page points to the Starbucks Rewards Terms and the Starbucks Card Terms. Elsewhere these Terms say Starbucks Cards and Stars are not accepted for Shop purchases, and that a Rewards account is needed to log in.
Supporting quotations
These Terms do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for other products or services, such as Starbucks Rewards and Starbucks Cards.
See:
Not stated here
The linked Starbucks Rewards Terms and Starbucks Card Terms are separate documents whose text is not supplied here, so this card cannot say what they provide.
Legal Rights & Agreement Rules · Restriction or exception
The Shop is for personal use; commercial use is prohibited
The Starbucks Shop is intended for personal use only, and commercial use is prohibited. This section does not define commercial use or say what happens if it occurs.
Supporting quotations
Starbucks Shop is intended for personal use only. Commercial use is prohibited.
Not stated here
What counts as commercial use, for example buying to resell, is not defined.
Account & Service Control · Restriction or exception
Under-13s are not intended users; ages 13 to 18 need a supervising parent who accepts the Terms
The Shop is not targeted at or intended for anyone under 13. Someone between 13 and 18 may access and participate in the Shop only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The eligibility section separately says that logging in and making purchases requires being at least 18 (the sentence is cut off after "or the age"), so the minor-supervision rule and the purchase rule are not clearly reconciled.
Supporting quotations
Starbucks Shop is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may access and participate in Starbucks Shop only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
Be at least 18 years old or the age.
Qualifications & exceptions
Supervision applies to access and participation by 13 to 18 year olds; log-in and purchase eligibility is stated separately.
Not stated here
How the supervised access for ages 13 to 18 fits with the 18-and-over log-in and purchase requirement is not explained; the age-of-majority wording in the eligibility list is incomplete.
The Privacy Notice is part of the Terms and also governs your use of the Shop
Starbucks says its Privacy Notice is incorporated into these Terms and also governs your participation in the Shop. The Terms direct you to the Privacy Notice for how Starbucks collects, uses and discloses customer information, how to update or change personal information, and how Starbucks communicates with customers.
Supporting quotations
is incorporated into these Terms and also governs your participation in Starbucks Shop.
to understand how Starbucks collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.
Not stated here
The linked Privacy Notice is a separate document whose text is not supplied here, so this card cannot say what data is collected, used or shared.
Account & Service Control · Restriction or exception
Logging in and buying requires age 18, contiguous-US residence and a Rewards account
To log in and make purchases on the Shop, users must be at least 18 years old "or the age" (the sentence is incomplete as published), reside in the contiguous United States (excluding Alaska, Hawaii and US Territories; the parenthesis is not closed in the source), and have a valid Starbucks Rewards account. The Rewards account is required to access ecommerce features including product ordering, subscription management and order history. The subscription section repeats that a Rewards account is needed to log in, place a subscription order and modify it. This 18-and-over rule sits alongside the personal-use section's supervised access for ages 13 to 18.
Supporting quotations
To log in and make purchases on Starbucks Shop, Users must:
Be at least 18 years old or the age.
Reside in the contiguous United States (does not include Alaska, Hawaii, or US Territories.
Have a valid Starbucks® Rewards account.
This account is required to access ecommerce features including product ordering, subscription management, and order history.
A Starbucks Rewards account is needed to log into Starbucks Shop and place a subscription order and modify it.
Qualifications & exceptions
All three conditions are listed together as requirements for logging in and making purchases.
Not stated here
The age wording is cut off after "or the age", so any alternative age threshold is not stated.
Starbucks Rewards terms are separate and are not supplied here.
Account & Service Control · Restriction or exception
You are responsible for your login credentials and everything done under your account
You are responsible for keeping your account credentials confidential and for all activities that occur under your account.
Supporting quotations
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Not stated here
This sentence does not say what happens if the account is used without your authorization.
Charges & Financial Obligations · Permission or license
You authorize Starbucks to charge your payment method, including recurring subscription charges
Prices on the Shop are in U.S. dollars. Starbucks accepts major credit cards and other payment methods as indicated at checkout, and you authorize Starbucks to charge your selected payment method for all purchases, including recurring subscription charges.
Supporting quotations
All prices are listed in U.S. dollars. We accept major credit cards and other payment methods as indicated at checkout. You authorize Starbucks to charge your selected payment method for all purchases, including recurring subscription charges.
Qualifications & exceptions
Accepted payment methods are those shown at checkout.
Not stated here
The specific payment methods other than "major credit cards" are not listed in this text.
Charges & Financial Obligations · Restriction or exception
Starbucks Cards and Stars cannot be used to pay on the Shop
At this time Starbucks does not accept Starbucks Cards or Stars earned through Starbucks Rewards for Shop purchases, and Stars may not be redeemed for products on the Shop. The wording "at this time" signals the position may change.
Supporting quotations
At this time, we do not accept Starbucks Cards or Stars earned through Starbucks Rewards for purchases made through Starbucks Shop. Stars may not be redeemed for products on Starbucks Shop.
Qualifications & exceptions
Stated as the current position, "at this time".
Not stated here
The Starbucks Rewards Terms, to which the Shop text refers for Star redemption, are not supplied here.
Charges & Financial Obligations · Context
Promotional offers can carry extra terms disclosed with the offer, and Starbucks can change offers
Promotional offers may be subject to additional terms, disclosed at the time of the offer. Separately, Starbucks reserves the right to change any offer, promotion, benefit, policy, FAQ or guideline for the Shop at any time in its sole discretion.
Supporting quotations
Promotional offers may be subject to additional terms, disclosed at the time of the offer.
any policy, FAQ, offer, promotion, benefit or guideline pertaining to Starbucks Shop
Qualifications & exceptions
Additional terms are said to be disclosed at the time of each offer.
Not stated here
The additional terms of any particular offer are not part of this document.
Account & Service Control · Company practice
Starbucks can discontinue any Shop mobile feature
Some users may be able to opt in to certain functionality on the Shop, and products may be purchased online using a mobile version of the Shop. Starbucks reserves the right to discontinue any mobile feature.
Supporting quotations
Some Users may be able to elect to participate in certain functionality on certain of Starbucks Shop online.
Products may be purchased online using a mobile version of Starbucks Shop. Starbucks reserves the right to discontinue any mobile feature.
Not stated here
The text does not say which mobile features exist or whether notice is given before one is discontinued.
Use & Processing · User right or choice
New Shop users are opted in to promotional email by default and can opt out
If a user signs up to access or use the Shop, they are by default opted in to promotional email from Starbucks. The user may opt out at sign-up, and afterwards by adjusting profile settings in their Starbucks account on www.starbucks.com. Starbucks may keep sending necessary transactional emails even after you opt out of promotional email.
Supporting quotations
If a User signs up to access or use Starbucks Shop, the User is, by default, opted in to receive promotional email communications from Starbucks ("Email Communications"). The User may, at the time of sign up, opt out of receiving Email Communications from Starbucks. Thereafter, the User may opt out of receiving Email Communications by adjusting the User’s profile settings in the User’s Starbucks account via
We may continue to send you necessary transactional communications by email, even if you opt out of receiving Email Communications.
Qualifications & exceptions
The default is opt-in; opting out covers promotional email only, not necessary transactional email.
Not stated here
The text does not say which messages count as "necessary transactional communications".
Use & Processing · Company practice
In-app promotional messages may display automatically; the stated way to avoid them is to stop using the site
Using the Sites, including the web application, may automatically show in-app messages in display tiles, including promotional communications and offers. The text says that a user who does not wish to see or receive such messages must cease use of the Site; it offers no separate opt-out for them.
Supporting quotations
By using the Sites, including the web application, in-app messages may automatically be displayed to the User via the display tiles, including promotional communications and offers. If the User does not wish to see or receive such messages, the User must cease use of the Site.
Qualifications & exceptions
Contrasts with promotional email, which has a stated opt-out.
Not stated here
"the Sites" is not defined in this document, which otherwise defines "Starbucks Shop", so which properties this covers is unclear.
Legal Rights & Agreement Rules · Context
The Shop sells packaged coffee, drinkware, brewing equipment, apparel and accessories
Starbucks says the Shop offers a curated selection of products including but not limited to packaged coffee (single purchase or by subscription), drinkware such as mugs and tumblers, brewing equipment including grinders and coffee makers, branded apparel, and accessories such as tote bags and reusable straws. The list is not exhaustive.
Supporting quotations
Starbucks Shop offers a curated selection of products including but not limited to packaged coffee (available both a-la-carte and by subscription), drinkware such as mugs and tumblers, brewing equipment including grinders and coffee makers, branded apparel, and accessories like tote bags and reusable straws.
Qualifications & exceptions
"including but not limited to": the list is illustrative.
Legal Rights & Agreement Rules · Company commitment
Starbucks guarantees products arrive new and unused
Starbucks guarantees that products purchased through its channels will be delivered in new and unused condition. This is the only product-condition promise in the warranty section; after receipt, other warranties and service obligations are handled as the manufacturer's responsibility.
Supporting quotations
Starbucks guarantees that products purchased through our channels will be delivered in new and unused condition.
Qualifications & exceptions
Applies to products "purchased through our channels"; the guarantee is about condition at delivery.
Not stated here
The remedy if an item arrives used or not new is not stated in this sentence.
Legal Rights & Agreement Rules · Restriction or exception
After delivery, warranties are the manufacturer's; Starbucks gives none unless it is the manufacturer
Once you receive a product, any warranties, guarantees or service obligations are the sole responsibility of the product's manufacturer, who may be Starbucks or a third party depending on the product. Unless Starbucks is the manufacturer, it provides no additional warranties, express or implied, beyond the point of delivery. For warranty claims, repairs or replacements you are told to contact the manufacturer (as stated on the packaging) directly, under "our or their" warranty policy.
Supporting quotations
Upon receipt, any warranties, guarantees, or service obligations related to the product are the sole responsibility of the product’s manufacturer. Depending on the product, the manufacturer may be Starbucks or a third party. Unless Starbucks is the manufacturer, Starbucks does not provide any additional warranties, express or implied, beyond the point of delivery.
For warranty claims, repairs, or replacements, please contact the manufacturer (as stated on the product packaging) directly in accordance with our or their warranty policy.
Qualifications & exceptions
Starbucks guarantees new and unused condition on delivery; the disclaimer operates after receipt.
Not stated here
The warranty policy referred to ("our or their") is not supplied, and the text does not say which products Starbucks itself manufactures.
Charges & Financial Obligations · Procedure
Eligible unused items can be returned within 15 days of delivery, but not in stores and not every item type
A return must be initiated with Starbucks Shop Support within 15 days of delivery, and only for eligible items that are undamaged, unworn and in original packaging with tags attached. Returns cannot be made in Starbucks stores. Non-returnable items include coffee products, subscriptions, gift cards, personalized items and final-sale items.
Supporting quotations
Returns cannot be made in Starbucks stores.
A return must be initiated with Starbucks Shop Support for eligible items within 15 days of delivery if they are undamaged, unworn, and in original packaging with tags attached.
Non-returnable items include coffee products, subscriptions, gift cards, personalized items, and final-sale items.
Qualifications & exceptions
"Include" signals the list of non-returnable items may not be exhaustive.
Not stated here
The condition "undamaged" is not reconciled with returns of defective items, which the return-cost sentence treats separately, or with items that arrive damaged.
Charges & Financial Obligations · Procedure
To return an item, email Shop Support with your order number to get an RMA
To start a return, contact support@shop.starbucks.com with your order number. Starbucks Shop will then issue a Return Merchandise Authorization (RMA) and instructions.
Supporting quotations
To initiate a return, Users must contact
with their order number. Starbucks Shop will issue a Return Merchandise Authorization (RMA) and instructions.
Not stated here
The text does not say how long Starbucks takes to issue an RMA.
Charges & Financial Obligations · Company practice
You pay return shipping unless the item is defective or incorrect; refunds take 5 to 7 business days after inspection
Customers are responsible for return shipping unless the item is defective or incorrect. Refunds are processed within 5 to 7 business days after Starbucks receives and inspects the return. Exchanges are subject to product availability.
Supporting quotations
Customers are responsible for return shipping unless the item is defective or incorrect. Refunds are processed within 5–7 business days after receipt and inspection. Exchanges are subject to product availability.
Qualifications & exceptions
The 5 to 7 business days run from receipt and inspection, not from the return request.
Not stated here
The refund method (for example the original payment method) is not stated.
Account & Service Control · Company practice
Starbucks can cancel any order, in whole or part, for any reason
Starbucks reserves the right to cancel any order, in whole or in part, at its sole discretion and for any reason, including product unavailability, pricing errors, suspected fraud or violations of its terms and conditions. If it cancels, affected customers will be notified and refunded as applicable.
Supporting quotations
Starbucks reserves the right to cancel any order, in whole or in part, at its sole discretion and for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or violations of our terms and conditions. In the event of a cancellation, affected customers will be notified and refunded as applicable.
Qualifications & exceptions
Refund is "as applicable"; notification is promised to affected customers.
Not stated here
The text does not say when notice is given or how "as applicable" is decided.
Account & Service Control · Restriction or exception
You cannot cancel an order once it is processed
Orders cannot be cancelled by a user once they are processed. The text does not say whether or how a user can cancel before processing. Subscription orders have their own rule: skip, pause or cancel requests must be made at least 3 days before the next order date.
Supporting quotations
Orders cannot be cancelled by a User once they are processed.
To avoid being charged for the next billing cycle, all modification requests including skip, pause, or cancel must be made at least 3 days before your next order date.
Qualifications & exceptions
Subscription cancellation follows the subscription section's 3-day rule.
Not stated here
"Processed" is not defined here and no pre-processing cancellation route is described for one-time orders.
Charges & Financial Obligations · Company practice
Most standard orders placed by 8 a.m. Pacific ship the same business day
For standard orders, most orders placed by 8 a.m. Pacific time ship the same business day, and orders placed after that cutoff ship the next business day. The shipping section later says that most in-stock items need an additional two to three business days of processing before shipment, so same-day shipment is not the whole picture.
Supporting quotations
Standard orders: Most orders placed by 8 a.m. Pacific time ship the same business day. Orders placed after this cutoff ship the next business day.
Qualifications & exceptions
Stated for "most" orders, not all.
A paragraph in the later shipping section adds two to three business days of processing for most in-stock items (see the shipping-timeframes card).
Not stated here
The two processing-time statements are not reconciled in the text.
Charges & Financial Obligations · Company practice
Custom and personalized orders may take longer to process
Custom or personalized orders may require additional processing time; Starbucks will give an estimated timeline when the order is confirmed.
Supporting quotations
Custom/personalized orders: These may require additional processing time. We’ll provide an estimated timeline upon order confirmation.
Not stated here
No maximum processing time is stated for custom orders.
Charges & Financial Obligations · Restriction or exception
Orders ship by FedEx to the contiguous US only
Starbucks ships by FedEx for both standard and expedited options. At this time shipping is available only to the contiguous United States; orders cannot be shipped to Alaska, Hawaii or U.S. Territories. The subscription section repeats that, at this time, Starbucks cannot ship to those places.
Supporting quotations
We ship via FedEx for both standard and expedited options.
At this time, shipping is available only to the contiguous United States and orders cannot be shipped to Alaska, Hawaii, or U.S. Territories.
Please note that, at this time, we cannot ship to Alaska, Hawaii, or US Territories.
Qualifications & exceptions
Stated "at this time", so the restriction may change.
Charges & Financial Obligations · Company practice
Standard shipping under $50 takes 3 to 5 business days and the fee is shown at checkout
For orders under $50, standard shipping takes three to five business days (domestic). The shipping fee varies with the size of the order and is shown at checkout.
Supporting quotations
Standard shipping for orders under $50: Three to five business days (domestic). Shipping fee varies depending on size of order and are shown at checkout.
Not stated here
The text does not say whether the three to five business days run from order or from shipment; processing time is described separately.
Charges & Financial Obligations · Company practice
Standard shipping is free at a $50 order subtotal, with extra processing time for most in-stock items
Standard shipping is free for orders of $50 or more and takes three to five business days (domestic). Most in-stock items need an additional two to three business days of processing before shipment. The $50 minimum is based on the order subtotal, described as after discounts and "shipping, handling, taxes and other taxes", which is worded confusingly. This sits uneasily with the order-processing section's statement that most orders placed by 8 a.m. Pacific time ship the same business day.
Supporting quotations
Free standard shipping for orders of $50 or more: Three to five business days (domestic). Please note that most in-stock items require additional processing time of two to three business days before shipment.
For free standard shipping, a minimum order amount of $50 is based on the order subtotal, after discounts and shipping, handling, taxes and other taxes.
Standard orders: Most orders placed by 8 a.m. Pacific time ship the same business day.
Qualifications & exceptions
The processing time is said to apply to "most" in-stock items.
Not stated here
It is unclear whether the $50 subtotal counts or excludes shipping, handling and taxes, because the sentence as published is garbled.
The same-day shipping cutoff and the extra two to three days of processing are not reconciled.
Charges & Financial Obligations · Company commitment
Standard shipping fees are waived for subscription orders
Standard shipping fees are waived for all subscription orders.
Supporting quotations
Free standard shipping for subscription orders: Standard shipping fees are waived for all subscription orders.
Standard shipping fees are waived for all subscription orders.
Qualifications & exceptions
Covers standard shipping only; expedited shipping fees are shown separately at checkout.
Charges & Financial Obligations · Company practice
Expedited shipping timeframes and fees are shown at checkout
For expedited shipping, delivery timeframes and expedited shipping fees are shown at checkout and depend on your selection.
Supporting quotations
Expedited shipping: Delivery timeframes and expedited shipping fees are shown at checkout and depend on your selection.
Not stated here
No expedited fee amounts or timeframes are given in the Terms themselves.
Charges & Financial Obligations · Company practice
Tracking is emailed when an order ships; updates can take up to 24 hours to appear
Starbucks emails tracking information once your order ships. Allow up to 24 hours for tracking updates to begin posting via FedEx.
Supporting quotations
Tracking information will be emailed to you once your order ships. Please allow up to 24 hours for tracking updates to begin posting via FedEx.
Charges & Financial Obligations · Restriction or exception
A single order cannot be split across multiple addresses
Starbucks currently cannot split a single order across multiple addresses. For multiple orders or multi-address shipments, you can email support@shop.starbucks.com and Starbucks says it will help coordinate.
Supporting quotations
We currently cannot split a single order across multiple addresses. For assistance with multiple orders and multi‑address shipments, please contact us at
Qualifications & exceptions
Stated as the current position ("currently").
Charges & Financial Obligations · Company commitment
Starbucks says items are packaged securely, with special care for fragile products
All items are packaged securely, with special care for fragile or sensitive products.
Supporting quotations
All items are packaged securely, with special care for fragile or sensitive products.
Not stated here
No remedy or standard of packaging is specified.
Charges & Financial Obligations · Procedure
If an order is lost or arrives damaged, tell Starbucks immediately and it will file a carrier claim
If your order is lost or arrives damaged, you should notify Starbucks immediately. Starbucks says it will file a claim with the carrier on your behalf and work with you to resolve the issue promptly.
Supporting quotations
If your order is lost or arrives damaged, please notify us immediately. We will file a claim with the carrier on your behalf and work with you to resolve the issue promptly.
Qualifications & exceptions
"Immediately" is the only timing given for notifying Starbucks.
Not stated here
The text does not say whether the resolution is a refund or replacement, or how it relates to the 15-day return window and its undamaged-item condition.
Charges & Financial Obligations · Restriction or exception
Deliveries need a physical address; no delivery or pickup at Starbucks stores
Certain carriers cannot deliver to P.O. boxes, so you must provide a valid physical address. Orders cannot be delivered to, or picked up at, a Starbucks store.
Supporting quotations
Certain carriers cannot deliver to P.O. boxes; please provide a valid physical address. Orders cannot be delivered to, or picked up, at a Starbucks store.
Qualifications & exceptions
The P.O. box limit is tied to "certain carriers".
Charges & Financial Obligations · Restriction or exception
Once an order ships, Starbucks cannot change it; contact the carrier for delivery changes
Once an order ships, Starbucks says it is unable to make changes, and you should contact the carrier directly for delivery adjustments.
Supporting quotations
Once an order ships, we are unable to make changes—please contact the carrier directly for delivery adjustments.
Legal Rights & Agreement Rules · Restriction or exception
Starbucks is not responsible for delays or non-performance beyond its reasonable control
Starbucks will not be held responsible for delays or non-performance caused by activities or factors beyond its reasonable control, including without limitation war, weather, strikes, floods, lockouts, fires, pandemics, acts of God and terrorism of any kind.
Supporting quotations
Starbucks will not be held responsible for delays or non-performance caused by activities or factors beyond our reasonable control, including without limitation war, weather, strikes, floods, lockouts, fires, pandemics, acts of God and/or terrorism of any kind.
Qualifications & exceptions
The list is introduced by "including without limitation", so it is not exhaustive.
Not stated here
The text does not say whether refunds or cancellation rights follow a force majeure delay.
Account & Service Control · Context
Shop Support is reachable by email or phone, Monday to Friday, 8 a.m. to 4 p.m. Pacific
For questions or special requests you can email support@shop.starbucks.com or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Supporting quotations
or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Charges & Financial Obligations · Company practice
Subscriptions renew automatically and you consent to recurring charges unless you cancel 3 days ahead
A subscription automatically renews at the end of each billing cycle. By subscribing you consent to recurring charges unless you cancel at least 3 days before your next order date, which is the date your order is processed and you are charged.
Supporting quotations
Your subscription automatically renews at the end of each billing cycle. By subscribing, you consent to recurring charges unless canceled at least 3 days before your next order date, which is when your order will be processed and you will be charged.
Qualifications & exceptions
The cancellation cut-off is at least 3 days before the next order date.
Not stated here
The length of a billing cycle is not stated in these Terms; it depends on the subscription selected.
Charges & Financial Obligations · Company commitment
Starbucks says it emails you before each subscription order, with the change deadline
You will receive an email reminder before each subscription order is placed, or if significant changes occur. Starbucks also says it will email you when your next order will be processed and charged, along with the deadline for cancelling or modifying it.
Supporting quotations
You will receive an email reminder before each order is placed or if significant changes occur.
You will receive an email letting you know when your next order will be processed and charged along with the deadline for cancelling or modifying the order.
Not stated here
The text does not say how far ahead of the order date the reminder is sent, or whether a missed email changes the 3-day deadline.
Charges & Financial Obligations · Company practice
Unavailable subscription items are replaced with items of equal or greater value
All order processing is subject to product availability. If an item in your subscription order is not available, it will be replaced with one of equal or greater value.
Supporting quotations
All order processing is subject to product availability. If an item in your subscription order is not available, it will be replaced with one of equal or greater value.
Not stated here
The text does not say whether a replacement of greater value changes the price you pay, or whether you can decline the substitute.
Account & Service Control · User right or choice
You can skip, pause or cancel by account, phone or email, at least 3 days before the next order
You may skip your next order, pause your subscription indefinitely, or cancel it through your Shop online account, by calling customer service at (800) 395-0591 during support hours (Monday through Friday, 8 a.m. to 4 p.m. Pacific time), or by emailing support@shop.starbucks.com. To avoid being charged for the next billing cycle, any skip, pause or cancel request must be made at least 3 days before the next order date. Resuming a paused subscription restarts recurring charges.
Supporting quotations
You may skip your next order, pause your subscription indefinitely, or cancel your subscription through your Starbucks® Shop online account or by either calling customer service at (800) 395-0591 (during support Monday through Friday, 8 a.m. to 4 p.m. Pacific time) or by email at
To avoid being charged for the next billing cycle, all modification requests including skip, pause, or cancel must be made at least 3 days before your next order date.
Resuming a paused subscription will restart recurring charges.
Qualifications & exceptions
A Rewards account is needed to log in and modify a subscription order (see the eligibility card).
Not stated here
The text does not say what happens to a request made inside the 3-day window beyond not avoiding the next charge.
Charges & Financial Obligations · Restriction or exception
Subscription orders are not refunded
Starbucks says it does not provide refunds on subscription orders. The returns section separately lists subscriptions among non-returnable items, and the cancellation section says Starbucks, if it cancels an order, refunds affected customers as applicable; the text does not reconcile these.
Supporting quotations
We do not provide refunds on subscription orders.
Qualifications & exceptions
Stated without exceptions in this sentence.
Not stated here
The text does not say whether the no-refund rule applies when Starbucks cancels a subscription order, when an item is lost or damaged, or after a payment failure.
Charges & Financial Obligations · Company practice
The recurring charge and extra charges are shown at checkout
The recurring charge for your subscription order is displayed at checkout based on the products and period you select. Additional charges, such as applicable taxes or expedited shipping fees, are displayed before you finalize the order.
Supporting quotations
The recurring charge for your subscription order will be displayed at checkout based on the products and period you select. Additional charges, such as applicable taxes or expedited shipping fees, will be displayed prior to finalizing your order.
Charges & Financial Obligations · Company practice
Your payment method is charged when the order is processed, then automatically on each recurring order date
For your first subscription order your selected payment method is charged when the order is processed. For later orders it is charged automatically on your recurring order date, which depends on the subscription you chose, unless you cancel at least 3 days before that date. You can see your next recurring order date by logging into your account.
Supporting quotations
For your first subscription order, your selected payment method will be charged when your order is processed. For subsequent orders under your subscription, your selected payment method will be automatically charged on your recurring order date depending on the subscription you selected, unless you cancel at least 3 days before such order date. Your next recurring order date can be viewed by logging into your account.
Charges & Financial Obligations · Company commitment
Subscription prices can change, with advance notice and an option to cancel first
Prices are subject to change. If a price changes, Starbucks says it will notify you in advance and give you an option to cancel before the new rate takes effect. This is more protective than the general clause, under which Terms and Shop policy changes take effect immediately with a waiver of specific notice.
Supporting quotations
Prices are subject to change. In the event of a price change, we will notify you in advance and provide an option to cancel before the new rate takes effect.
Any changes or modifications will be effective immediately and may be posted to
Qualifications & exceptions
The advance-notice promise sits in the subscription pricing section.
Not stated here
The text does not say how far in advance notice is given or by what channel.
Charges & Financial Obligations · Context
Subscription benefits and promotions follow the terms of each promotional offer
Starbucks may from time to time offer certain benefits or promotions with the subscription program. These are subject to the applicable terms provided in the specific promotional offer.
Supporting quotations
We may, from time to time, offer certain benefits or promotions in connection with the subscription program. These benefits and promotions are subject to applicable terms as provided in the applicable promotional offer.
Not stated here
The terms of any particular promotional offer are not part of this document.
Charges & Financial Obligations · Company practice
A failed subscription payment pauses it; the third failed attempt cancels it
If a subscription payment attempt fails, Starbucks pauses the subscription and notifies you to update your payment method. After the first failed attempt it will try your payment method up to 2 more times. On the 3rd failed attempt it cancels the subscription and notifies you by email. You are responsible for keeping payment information current to avoid interruption.
Supporting quotations
You authorize us to charge your designated payment method for recurring subscription charges. If a payment attempt fails, we will pause your subscription and notify you to update your payment method. After the first failed attempt, we will attempt to charge your method of payment up to 2 times. On the 3rd failed attempt, we will cancel your subscription and notify you by email. You are responsible for updating your payment information to ensure uninterrupted service.
Qualifications & exceptions
Cancellation follows the 3rd failed attempt; the first failure pauses the subscription.
Not stated here
The text does not say how much time separates the retry attempts or how a pause relates to the retries.
Legal Rights & Agreement Rules · Company commitment
Subscription terms can change; significant changes are emailed before they take effect
Starbucks reserves the right to update these Terms and any policies affecting subscriptions. Significant changes will be communicated by email before they take effect, and continued use of the subscription service after changes take effect counts as acceptance of the new Terms. This email promise is narrower than, and sits against, the general clause under which changes take effect immediately and you waive specific notice.
Supporting quotations
We reserve the right to update these Terms and any policies affecting subscriptions. Significant changes will be communicated to you via email before they take effect. Continued use of the subscription service after changes take effect constitutes your acceptance of the new Terms.
You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Starbucks Shop following any such changes or modifications confirms your acceptance.
Qualifications & exceptions
Only "significant" changes are promised email notice; the text does not define "significant".
Not stated here
It is not stated how non-significant changes to subscription terms are communicated.
Account & Service Control · Context
Shop Support is reachable by phone, email and a contact page
For questions or support you can contact Starbucks Shop Support at 800-395-0591 or by email at support@shop.starbucks.com, or through its contact page. Support hours are Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
Supporting quotations
For questions or support, contact us at: Starbucks Shop Support 800-395-0591
or call 800-395-0591 during support hours, Monday through Friday, 8 a.m. to 4 p.m. Pacific time.