Terms of Use

Starbucks · Official agreement

Read the agreement

9 of 69 cards in Account & Service Control

Account & Service Control · Restriction or exception

Minimum age 13; teens need a parent or guardian

The Sites are not aimed at anyone under 13, and a user must be at least 13 to access and use them. A user between 13 and 18 may use the Sites only under the supervision of a parent or legal guardian who agrees to be bound by the Terms.

Supporting quotations

The Sites are not targeted towards, nor intended for use by, anyone under the age of 13.
A USER MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE SITES.
If the User is between the ages of 13 and 18, he or she may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Account & Service Control · Restriction or exception

Account duties and responsibility for account activity

To use some areas or functions of the Sites you may need to register for an account. You agree to create only one account, give accurate, truthful, current and complete information, keep it updated, keep your password and computer access secure, promptly tell Starbucks if you suspect a security breach, and take responsibility for all activity under your account while accepting all risks of unauthorized access.

Supporting quotations

In order to participate in certain areas or use certain functions of our Sites, you may need to register for an account.
(a) create only one account
(d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer
(e) promptly notify Starbucks if you discover or otherwise suspect any security breaches relating to the Sites
(f) take responsibility for all activities that occur under your account and accept all risks of unauthorized access

Qualifications & exceptions

  • Accepting "all risks of unauthorized access" is stated without a carve-out in this paragraph.

Account & Service Control · Context

Mobile Features are optional and market-dependent

Some users may be able to opt in to certain functionality on certain Sites that lets them, in certain markets or locations, pay for, order, or access a platform to order delivery of Starbucks products. The Terms call these Mobile Features and list Mobile Payment, Mobile Order and Pay, and In-App Delivery.

Supporting quotations

Some Users may be able to elect to participate in certain functionality on certain of the Sites
in certain markets or locations

Not stated here

  • The page does not say which markets or locations offer each feature.

Account & Service Control · Permission or license

Starbucks may limit or change Mobile Features at any time

For all Mobile Features, Starbucks reserves the right at any time to limit ordering options or product availability (including a limit of twelve or fewer of each beverage modifier, such as espresso shots or syrup pumps, per Mobile Order and Pay item), to discontinue any or all of the features, to change which markets or stores accept them, and to change the ordering options and limits for items available through them. Displayed delivery, pickup or preparation times are estimates, not a commitment or guarantee.

Supporting quotations

Starbucks reserves the right at any time to (a) limit ordering options or the availability of certain products
a limit of twelve (12) or fewer of each potential beverage modifier
(b) discontinue any or all of these Mobile Features
(c) change the location of markets or stores accepting these features
Any delivery, pickup, or preparation times displayed via the Sites or the third-party platform are estimates and do not represent a commitment or guarantee.

Qualifications & exceptions

  • The sentence gives no notice period before limits or discontinuation.

Account & Service Control · Company practice

Starbucks may terminate repeat infringers and limit access

In line with the DMCA and other applicable law, Starbucks has adopted a policy of terminating, in appropriate circumstances and at its sole discretion, users it deems repeat infringers. Starbucks may also, in its sole discretion, limit access to the Sites or terminate the accounts of any users who infringe others' intellectual property rights, whether or not there is any repeat infringement.

Supporting quotations

has also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers
limit access to the Sites and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement

Account & Service Control · Permission or license

Starbucks may terminate access, remove content or take legal action

Starbucks reserves the right, in its sole discretion, to terminate any User License, end a user's participation in the Sites (including Mobile Features), remove Content, or take legal action regarding Content or use of the Sites that it reasonably believes is or might be in violation of the Terms or Starbucks policies, including the Starbucks Card Terms and Conditions. Failure or delay in acting is not a waiver of its rights. Starbucks also requests that users not use the Sites, including not placing orders through Mobile Features, while driving.

Supporting quotations

Starbucks reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in the Sites (including the Mobile Features), remove Content, or assert legal action
that Starbucks reasonably believes is or might be in violation of these Terms, or Starbucks policies including the Starbucks Card Terms and Conditions
Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.
Starbucks requests that Users not use the Sites, including that they not place orders through Mobile Features, while driving.

Qualifications & exceptions

  • The trigger includes use Starbucks believes "might be" in violation.
  • The driving sentence is a request, not stated as a rule or penalty.

Cross-references

Account & Service Control · Permission or license

Starbucks may change or end the Sites without notice

Starbucks reserves the right to modify or discontinue, temporarily or permanently, the Sites or any features or portions of them without prior notice. You agree Starbucks is not liable for any modification, suspension or discontinuance of the Sites or any part of them.

Supporting quotations

Starbucks reserves the right to modify or discontinue, temporarily or permanently, the Sites or any features or portions thereof without prior notice.
You agree that Starbucks will not be liable for any modification, suspension or discontinuance of the Sites or any part thereof.

Account & Service Control · Permission or license

Starbucks may end your license and block access without notice

Notwithstanding any of the Terms, Starbucks reserves the right, without notice and in its sole discretion, to terminate your license to use the Sites and to block or prevent your future access to and use of the Sites. Its failure or delay in doing so is not a waiver of its rights to enforce the Terms.

Supporting quotations

Starbucks reserves the right, without notice and in its sole discretion, to terminate your license to use the Sites and to block or prevent your future access to and use of the Sites.
Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

Not stated here

  • The paragraph does not describe any refund or account-data handling on termination; stored value and Rewards are covered by separate terms not supplied here.

Account & Service Control · Procedure

Where to send questions, complaints or claims

Except as otherwise provided in the Terms, questions, complaints or claims about the Sites go to Starbucks Coffee Company Customer Care by email at info@starbucks.com, by mail at 2401 Utah Ave. S, Seattle, WA 98134, or by phone at 1-800-STARBUC (782-7282). Disputes covered by the arbitration agreement must first follow the informal dispute notice process.

Supporting quotations

Except as otherwise provided in these Terms, any questions, complaints, or claims regarding the Sites should be directed to:
Starbucks Coffee Company Customer Care (info@starbucks.com) 2401 Utah Ave. S Seattle, WA 98134 Phone: 1-800-STARBUC (782-7282)

Qualifications & exceptions

  • The informal dispute notice process directs Dispute notices to the Customer Service department through a web link, and the DMCA section names a separate Designated Agent.