Violations can lead to content removal or account-level action
If Strava finds content or behavior that violates these policies, it says it will take appropriate actions, including potentially removing the content or taking account-level actions. You can report content that may violate the policies for Strava to review, and there are appeals procedures for someone who believes they received an account enforcement action in error.
Supporting quotations
If we find content or behavior that violates these policies, we will take appropriate actions including potentially removing the content or taking account-level actions.
You can also report content that may violate our policies for us to review.
We have appeals procedures if someone believes they have received an account enforcement action in error.
Qualifications & exceptions
Removal is stated as a possibility ('potentially'), and Strava decides what action is 'appropriate'.
Appeals are described for account enforcement actions, in this overview.
Not stated here
This overview does not list the specific actions; the later enforcement, reporting and appeals sections of the policy give more detail.
Cross-references
related (model-proposed): Range of enforcement actions, including suspension — references: The overview says violations lead to appropriate actions including potential removal or account-level action; the enforcement section lists the range of actions in detail.
Account & Service Control · Restriction or exception
Evading an enforcement action is prohibited
Evading an enforcement action, for example by creating a new account after being suspended, is listed as a prohibited behavior.
Supporting quotations
Evading an enforcement action, for example by creating a new account after being suspended.
Qualifications & exceptions
Creating a new account after a suspension is given as an example, not the only form of evasion.
Cross-references
related (model-proposed): Range of enforcement actions, including suspension — references: Evading an enforcement action, such as a new account after suspension, concerns the suspensions listed among enforcement actions.
Account & Service Control · Company commitment
Strava explains why a report may or may not have violated its policies
When processing user reports, Strava says it gives users information specifying why their report may or may not have violated its policies.
Supporting quotations
When processing user reports, we provide information to users specifying why their report may or may not have violated our policies.
Not stated here
The policy does not say how or when this information is delivered.
Account & Service Control · Restriction or exception
Repeated unfounded complaints can lead to a warning or suspension
Strava may warn or suspend an account that is found to be making repeated, unfounded complaints that Strava has already responded to and adequately addressed.
Supporting quotations
We may warn or suspend an account that is found to be making repeated, unfounded complaints that have already been responded to and adequately addressed by Strava.
Qualifications & exceptions
The action is a possibility ('may'), and it applies to repeated unfounded complaints that Strava has already responded to and adequately addressed.
Not stated here
The policy does not say who decides that complaints are unfounded or adequately addressed.
Reported content is reviewed against the Terms, Community Standards or this policy
When content is reported to Strava, it reviews the content against its Terms of Service, Community Standards or this Acceptable Use Policy and takes appropriate enforcement actions, which it says protects the community from abuse and unwanted content and behavior.
Supporting quotations
When content is reported to us, we review the content against our Terms of Service, Community Standards, or this Acceptable Use Policy, and take appropriate enforcement actions. We do this to protect our community from abuse and unwanted content and behavior.
Qualifications & exceptions
The review is triggered when content is reported to Strava; Strava decides which enforcement actions are appropriate.
Not stated here
The linked Terms of Service and Community Standards are separate documents whose text is not supplied in this document.
Account & Service Control · Company practice
Factors Strava considers when reviewing content or an account
In reviewing a piece of content or an account for violation, Strava takes a number of factors into account, such as context, intent, the potential for harm, whether the account is a repeat offender, and whether its reporting mechanisms are being used to harass others.
Supporting quotations
We take a number of factors into account when reviewing a piece of content or account for violation such as context, intent, the potential for harm, whether the account is a repeat offender, and if our reporting mechanisms are being used to harass others.
Qualifications & exceptions
The factors are introduced with 'such as', so they are examples rather than a complete list.
Not stated here
The policy does not say how the factors are weighed.
Account & Service Control · Company practice
Range of enforcement actions, including suspension
Depending on the nature of the violation, Strava takes a range of actions, including but not limited to removing content, revoking or limiting access to features, sending a warning, a temporary account suspension, and, for more serious offenses, permanently suspending accounts from its services.
Supporting quotations
Depending on the nature of the violation, we take a range of actions including, but not limited to, removing content, revoking or limiting access to features, sending a warning, enacting a temporary account suspension, and for more serious offenses, permanently suspending accounts from our services.
Qualifications & exceptions
The list is not exhaustive ('including, but not limited to').
Permanent suspension is stated for 'more serious offenses'; the action depends on the nature of the violation.
Not stated here
The policy does not say which offenses are 'more serious' or whether the steps are applied in sequence.
Account & Service Control · Company practice
Strava notifies account owners and reporters by email
When Strava removes content, suspends an account, restricts access to features, or takes any other action against content or an account, it notifies the account owner using the email address on file. When someone reports a potential violation and Strava does not have enough information to act, it contacts them using the email address on file. These notices give users an opportunity to appeal enforcement decisions or share more context for a re-review.
Supporting quotations
When we remove content, suspend an account, restrict access to features, or take any other action against a piece of content or an account, we notify the account owner using the email address on file. Similarly, when someone reports a potential violation to us and we do not have sufficient information to take action on the report, we contact them using the email address on file. These notices offer an opportunity for users to appeal enforcement decisions or share more context for a re-review.
Qualifications & exceptions
The notices cover any action against content or an account, not only account suspensions.
Reporters are contacted only where Strava lacks sufficient information to take action on the report.
Not stated here
The policy does not say how quickly notices are sent.
Cross-references
qualifies (model-proposed): Violations can lead to content removal or account-level action — qualifies: The overview mentions appeals for account enforcement actions; the appeals section says notices for any action against content or an account offer an opportunity to appeal.
Account & Service Control · User right or choice
How to appeal and the six-month window
To appeal an enforcement decision, follow the steps in the email you received. You can appeal up to six months after the date of the decision. When appealing, share the reason for the appeal, including any context or background that could help Strava understand the case. Strava says it will communicate its decision as a response to the appeals email.
Supporting quotations
If you’d like to appeal an enforcement decision, you can do so by following the steps outlined in the email you received. You can appeal up to six months after the date of the decision.
When submitting an appeal, share the reason for the appeal, including any context or background information that could help us understand the case better.
We will communicate our decision as a response to the appeals email.
Qualifications & exceptions
The appeal window is up to six months after the date of the decision.
Appeals follow the steps in the enforcement email, and the decision is sent in response to the appeals email.
Appeals are reviewed by a human against Strava's policies
In all cases a human reviews appeals. Once an appeal is received, a human reviews the original decision against Strava's policies and guidelines to decide whether the determination of a violation and/or the enforcement action taken was warranted. Such decisions typically include granting the appeal, requesting more information or denying the appeal.
Supporting quotations
In all cases, a human reviews the appeals.
Once an appeal is received, a human will review the original decision against our policies and guidelines to determine whether the determination of a violation and/or the enforcement action taken were warranted. Such decisions typically include granting the appeal, requesting more information, or denying the appeal.
Qualifications & exceptions
The human review covers whether the determination of a violation and/or the enforcement action taken was warranted.
The listed outcomes are what such decisions 'typically' include.
Not stated here
The 'policies and guidelines' used for the appeal review are not all supplied in this document.