Terms of Service

Legal Rights & Agreement Rules · Context

Using the site or services means you accept these Terms; the plain-language blurbs are not the contract

These Terms of Service are a binding agreement covering access to and use of all Surfshark Services. By accessing or using the website or the Services, you agree to be bound by them, and if you do not agree you are told not to use them. The short friendly summaries under each heading are described as only a comment: the Terms themselves are the binding document. The Terms say that, for them, 'you' means the person who created the Surfshark account and/or whose payment method is charged.

Supporting quotations

the Terms are the binding document you’re agreeing to if you have a Surfshark account

This is a binding agreement.

BY ACCESSING OR USING THE WEBSITE AND OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE.

References to ‘you’ in these Terms of Service indicate a person who created Surfshark account and/or whose payment method is charged.

you agree to accept these Terms

Qualifications & exceptions

• Acceptance is stated to follow from using the Services, which the Terms list as including servers, routers, IP addresses, protocols, add-ons, software, applications, extensions and other equipment, and updates of them.
• The Terms single out the automatic-renewal provisions and the provisions on changing these Terms for close attention.

Legal Rights & Agreement Rules · Company practice

Surfshark can change the Terms and only promises to post a notice on its site

Surfshark may change these Terms from time to time. It says it will post a notice on the Surfshark site whenever the Terms are amended or updated. Reviewing the Terms periodically is your responsibility, and if you find the Terms unacceptable at any time you must immediately leave the site and stop using the Services.

Supporting quotations

We may change these Terms of Service from time to time.

We will post a notice on the Surfshark Site any time these Terms of Service have been amended or updated.

It is your responsibility to review these Terms of Service periodically, and if at any time you find these Terms of Service unacceptable, you must immediately leave the Surfshark Site and cease all use of our Services.

Qualifications & exceptions

• The only notice method named in this section is a posting on the Surfshark site.

Not stated here

• This section states no minimum advance-notice period and no separate effective date for changes to the Terms. Price and subscription-term changes are addressed separately in section 4.

Security & Safeguards · Context

The Services are a VPN plus other privacy and security services, not limited to those listed

Surfshark describes its Services as a virtual private network (VPN) and other privacy and cyber-security related services. The Terms say the Services include, but are not limited to, VPN and other software, extensions, applications, information and content that Surfshark makes available to you. They describe a VPN as encrypting your data connection so that third parties cannot monitor your network traffic, with a choice of VPN servers worldwide.

Supporting quotations

Surfshark provides virtual private network (VPN) services, also other privacy and cyber security related services (“Services”).

Services include, but are not limited to VPN and other software, extensions, applications, information and content made available to you by Surfshark.

Qualifications & exceptions

• The list of what counts as Services is open-ended ('not limited to').

Not stated here

• This section does not list individual products; other Surfshark products (for example Antivirus and Alternative ID) are mentioned elsewhere in the Terms.

Retention & Deletion · Company commitment

Surfshark says it keeps no activity logs, but stores user ID/IP and timestamps for up to 15 minutes after a session

Surfshark describes a No-logs Policy as one of the most important features of its VPN: your activities are not logged, retained, or transferred to third parties when you connect. It says it does not collect what you do online (visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic or similar data), and that what it does collect is strictly necessary to provide the service. The Terms qualify this: to prevent service abuse, its servers store your user ID and/or IP address and connection time stamps, and this information is automatically deleted within 15 minutes after your session ends. Dedicated IP users are treated differently (see the Dedicated IP card).

Supporting quotations

We don’t collect logs or any other information that’d let us identify you. The only things we do collect are strictly necessary to provide you with our services.

No-logs Policy is one of the most important features of our VPN service. It means your activities are not in any way logged, retained, or transferred to third parties when you connect to our VPN service.

We do not collect any information about what you do online (your visited IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic or any other similar data).

To prevent service abuse, our servers store your user ID and/or IP address, and connection time stamps, but this information is automatically deleted within 15 minutes after termination of your session.

Moreover, only very limited user data collected from or provided by you is processed in order to provide VPN service to you.

More information on what information is collected about you and how it is used can be found in our Privacy Policy

Qualifications & exceptions

• The 15-minute deletion applies to the user ID and/or IP address and connection time stamps stored to prevent service abuse; it is stated to run from termination of your session.
• Surfshark says it can ensure the policy because it is based in a jurisdiction that does not require data storage or reporting and because the relevant processes are automated; the Terms do not name that jurisdiction in this section.
• The Terms also say that only very limited user data collected from or provided by you is processed to provide the VPN service.

Not stated here

• This section does not say how the 'strictly necessary' collection is defined beyond referring to the Privacy Policy, which is not supplied here.
• The statement that Surfshark does not collect information that would let it identify you sits alongside the account registration described in sections 2 and 3 (email address and password); this section does not reconcile the two.

Linking & Identification · Company practice

A Dedicated IP is tied to your email, so activity can be traced to your account unless you choose the anonymous option

If you use the Dedicated IP service (a unique IP address assigned only to you), it encrypts your traffic and hides your real IP address, but it is tied to your email address, so certain online activities can be traced back to your account information. You can choose an anonymous Dedicated IP option after installation. That removes all information Surfshark holds in its database about your Dedicated IP address, and afterwards you must set up new devices manually and keep your own information because Surfshark will have no links about who uses the address. The anonymous option also affects refunds: Surfshark says it can no longer grant a refund for it because it cannot link you to a particular Dedicated IP.

Supporting quotations

since it’s tied to your email address, certain online activities can be traced back to your account information as far as you don’t select an anonymous Dedicated IP option after the Dedicated IP installation process

Anonymous Dedicated IP option removes any information we have in our database about your Dedicated IP address.

after you choose this, you will have to manually set up new devices and retain your own information as we will not have any links about who and how uses your Dedicated IP address

However, you may choose using an anonymous Dedicated IP option which will result in a removal of all the information we have in our database about your Dedicated IP address.

we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP

Qualifications & exceptions

• The anonymous option is selected after the Dedicated IP is installed; until you select it, the link to your email remains.
• Choosing the anonymous option makes the Dedicated IP non-refundable (see the refund policy card in section 4).

Not stated here

• Whether the anonymous option can later be reversed is not stated.

Cross-references

• qualifies (model-proposed): Surfshark says it keeps no activity logs, but stores user ID/IP and timestamps for up to 15 minutes after a session — qualifies: The no-logs commitment is qualified for Dedicated IP users, whose activities can be traced to their account because the address is tied to their email unless they choose the anonymous option.

Legal Rights & Agreement Rules · Restriction or exception

Surfshark does not approve unlawful use and disclaims liability for your illegal actions

Surfshark says it does not approve any unlawful, illicit, criminal or fraudulent activities committed by using its Services, and that it will not be liable in any way or form for illegal actions you take through or arising from your use of the Services.

Supporting quotations

We do not approve any unlawful, illicit, criminal or fraudulent activities committed by using Surfshark Services.

Surfshark will not be liable in any way or form for illegal actions done by you arising through or from the use of our Services.

Not stated here

• The specific prohibited activities are set out in section 7.

Account & Service Control · Restriction or exception

You are solely responsible for everything done on your account, authorized or not

To use some Surfshark Services you will be asked to set up an account. You are solely responsible for all usage or activity on your account, including use by any person who uses it, with or without your authorization, or who has access to any computer on which your account resides or is accessible.

Supporting quotations

In order to use some of the Surfshark Services, you will be asked to set up an account.

You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your account, with or without authorization, or who has access to any computer on which your account resides or is accessible.

Qualifications & exceptions

• An account is required only for some Services ('some of the Surfshark Services').

Not stated here

• This section does not say whether anything limits your responsibility after you report loss or unauthorized use; section 3 covers notifying Surfshark.

Account & Service Control · Restriction or exception

Register accurately, keep your password confidential, and do not sell or trade the account

If you open an account to use or access the Services, you must complete registration with the complete and accurate information the form asks for, which may include an email address and password. You are entirely responsible for keeping your password confidential. You may not sell or trade the account to anyone else.

Supporting quotations

If you open an account to use or access the Services, you must complete the registration process by providing the complete and accurate information requested on the registration form.

You are entirely responsible for maintaining the confidentiality of your password.

You may not sell, or trade that Account to any other person.

Qualifications & exceptions

• The duties apply when you open an account to use or access the Services; section 2 says an account is needed for some Services.

Account & Service Control · Restriction or exception

Report unauthorized account use at once; Surfshark is not liable when someone else uses your password

You agree to notify Surfshark immediately of any unauthorized use of your account, email address or password. Surfshark says it is not liable for any loss that you or any third party incur as a result of someone else using your password, whether or not you knew about it.

Supporting quotations

You agree to notify us immediately of any unauthorized use of your account, e-mail address, or password.

We are not liable for any loss that you or any third party incur as a result of someone else using your password, either with or without your knowledge.

Qualifications & exceptions

• The no-liability statement covers loss to you or to any third party from someone else's use of your password, 'either with or without your knowledge'.

Not stated here

• The Terms do not say what Surfshark will do after you report unauthorized use, and the blurb's suggestion that Surfshark 'may be able to help' is not a stated commitment.

Account & Service Control · Permission or license

Surfshark reserves the right to terminate your account at any time

Surfshark reserves the right to terminate your account at any time. This sentence states no reason, notice period or conditions.

Supporting quotations

We reserve the right to terminate your account at any time.

Not stated here

• This section does not say whether any refund or notice applies when Surfshark terminates an account. Termination for violations is addressed separately in section 7, and refund rules in section 4.

Charges & Financial Obligations · Company practice

Paid Services renew automatically and charge your payment method again unless you cancel before renewal

Surfshark subscriptions run for service periods, and paid Services renew automatically at the end of each period, charging your chosen payment method again unless you cancel your automatic payments before the renewal. By entering your payment details you agree to automatic renewal. Surfshark says it will tell you in advance by email about an automatic renewal, but only if your subscription is longer than one month. Only some Services are free of charge. For Third Party Services bought through Surfshark, the Terms say these Terms (including subscription purchase, auto-renewals, prices/payments and cancellation/refunds) govern if there is any inconsistency with the third party's terms.

Supporting quotations

Surfshark Services renew automatically.

Only some of our Services are free of charge.

Paid Surfshark Services renew automatically at the end of each service period and your chosen payment method is charged again, unless you decide to cancel your automatic payments before the automatic renewal.

By entering your payment details you agree with the automatic renewal.

We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).

If there are any inconsistencies between these Terms and the terms of Third Party Services, these Terms (subscription purchase, auto-renewals, prices/payments, and cancellation/refunds) will govern and apply.

Qualifications & exceptions

• Advance email notice of renewal is stated only for subscriptions longer than one month.
• You can cancel automatic renewal at any time (see the cancellation card); cancelling must happen before the renewal date for it to prevent the next charge.
• The Terms point to the currently applicable recurring fees on a separate pricing page that is not part of this document.

Not stated here

• This section does not say how many days before renewal the email is sent.

Charges & Financial Obligations · Company practice

Surfshark may place a temporary pre-authorization charge on your credit card before your subscription period ends

Before your current subscription period ends, Surfshark may start a pre-authorization transaction on the credit card you provided. A nominal amount may be temporarily charged to check that the payment method is valid, and the Terms say it is reversed promptly after successful verification and will not appear as a permanent transaction. Surfshark says this helps ensure uninterrupted access and confirms the payment method is valid for future billing.

Supporting quotations

Prior to the conclusion of your current subscription period, we may initiate a pre-authorization transaction on the credit card provided.

A nominal amount may be temporarily charged to validate your payment method's status. Upon successful verification, this amount will be promptly reversed and will not reflect as a permanent transaction on your account.

Qualifications & exceptions

• Stated for credit cards ('the credit card provided').

Not stated here

• The amount is described only as 'nominal'; the Terms do not state it or the time the hold lasts beyond 'promptly' reversed.

Charges & Financial Obligations · Procedure

Your first receipt is emailed; later receipts are only in your Surfshark account

Surfshark sends the first receipt for purchased Services to your email. All later receipts are sent to your Surfshark account, where you see them by logging in, clicking My account, selecting Subscriptions and opening Invoices & receipts.

Supporting quotations

We will send the first receipt for your purchased Services to your email.

All later receipts will be sent to your Surfshark account

Charges & Financial Obligations · Company practice

Surfshark can change prices and subscription terms and treats continued use as acceptance, subject to applicable law

Surfshark may change subscription prices, including recurring fees, or other subscription terms from time to time and says it will communicate any price or other changes to you in advance. Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect. The Terms point to a separate page for the currently applicable recurring subscription fees.

Supporting quotations

Surfshark may change the price for the subscriptions, including recurring subscription fees, or other subscription terms from time to time and will communicate any price or other changes to you in advance.

Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect.

Please see currently applicable recurring subscription fees here.

Qualifications & exceptions

• Acceptance by continued use is stated 'subject to applicable law'.

Not stated here

• The advance-notice period and method are not stated.
• The current recurring fees are on a separate pricing page that is not part of this document.

Cross-references

• contrast (model-proposed): Surfshark can change the Terms and only promises to post a notice on its site — contrast: Changes to the Terms generally are announced by a notice on the site, while price and subscription-term changes are said to be communicated to you in advance; the Terms do not explain how the two notice routes relate.

Charges & Financial Obligations · User right or choice

You can turn off auto-renewal any time from your account, by support email, or per a third-party seller's terms

You can cancel automatic renewal at any time. If you bought the Services directly from Surfshark, you can turn off auto-renewal for the upcoming service period from your Surfshark account. If you bought from a third party, how you can cancel automatic payments depends on that seller's terms. You can also email support@surfshark.com at any time and Surfshark's support team will cancel your automatic payments.

Supporting quotations

You can cancel automatic renewal at any time.

If you purchased the Services directly from us you can cancel your automatic payments (i.e., turn off auto-renewals for the upcoming Service period) at any time from your Surfshark account.

If you purchased the Services from a third party your possibilities to cancel automatic payments are subject to its terms.

You can also contact us at any time at support@surfshark.com and your automatic payments will be canceled by our support team.

Qualifications & exceptions

• Cancelling turns off renewal for the upcoming service period; it is not described here as a refund.

Cross-references

• qualifies (model-proposed): Paid Services renew automatically and charge your payment method again unless you cancel before renewal — qualifies: Automatic renewal happens unless you cancel automatic payments before the renewal; this card says how and when you can cancel.

Charges & Financial Obligations · Company commitment

30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions

Surfshark offers a refund claim within 30 days following your initial purchase of its paid Services. The guarantee is meant as a risk-free trial: it applies only to the initial purchase, is limited to one refund per Service, and all recurring payments are non-refundable. It does not apply if you signed up through resellers other than Paddle, Google Play or Cleverbridge, paid with a prepaid card or gift card, chose the anonymous Dedicated IP option, or bought anything associated with the Alternative ID service (for example the Alternative Number feature). Refunds are also not available if you were granted a free trial of 30 days or longer, and the Terms add further limits on refunds (for example for deleted accounts and, in the next part of this section, for breaches of the Terms).

Supporting quotations

We can refund you on the basis of our 30-day money-back guarantee. Except if you signed up via resellers other than Paddle, Google Play, or Cleverbridge, with a prepaid card/gift card or decided to use an anonymous Dedicated IP option, or have made any purchases associated with our Alternative ID service, such as the purchase of the Alternative Number feature.

we guarantee you a right to claim a refund within 30 days following your initial purchase of our Services

it applies only to your initial purchase and is limited to one refund per Service

for all subscription plans, the 30-day money-back guarantee applies only to the initial purchase; all recurring payments are non-refundable.

The refunds are also not applicable if you have been granted a free trial to use our Services for 30 days or longer.

we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP

Qualifications & exceptions

• Initial purchase only; renewals and other recurring payments are non-refundable.
• Limit of one refund per Service.
• Excluded: purchases through resellers other than Paddle, Google Play or Cleverbridge; prepaid or gift card payments; anonymous Dedicated IP; Alternative ID purchases such as the Alternative Number feature; users who had a free trial of 30 days or longer.
• Surfshark may verify account information and withhold or delay refunds until verification is complete.

Not stated here

• The Terms do not say how to submit a refund claim in this section.

Charges & Financial Obligations · Company practice

Late refunds are at Surfshark's sole discretion and pro rata; it may delay any refund to verify your account

Surfshark reserves the right to verify your account information and to withhold or delay any refund until that verification is complete. In exceptional cases it may consider a refund after the 30 days, at its sole discretion, if you can show that the Services you bought were not available or usable and that you made reasonable attempts to contact Surfshark about it. In that case it may give a pro-rata refund of the fees paid for the period when the Services were not available or usable.

Supporting quotations

Surfshark reserves the right to verify the validity of your account information, and to withhold or delay any refunds until such verification is complete.

In the exceptional cases, we may consider refund beyond such 30-days period, at our sole discretion, if you can demonstrate that the Services which you purchased were not available or usable and that you made reasonable attempts to contact us regarding this issue.

we may provide you with a pro-rata refund of Services’ fees paid during the subscription period when the Services were not available or usable

Qualifications & exceptions

• 'May consider' and 'sole discretion' mean a late refund is not promised.
• The pro-rata amount is tied to the period the Services were unavailable or unusable.

Not stated here

• The Terms do not define 'exceptional cases' or state how long verification may take.

Cross-references

• narrows (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — exception_to: A refund after the 30-day window is available only as an exceptional, discretionary pro-rata refund; the main guarantee is limited to claims within 30 days of the initial purchase.

Charges & Financial Obligations · Restriction or exception

Surfshark cannot refund subscriptions bought from resellers other than Paddle, Google Play or Cleverbridge

If you got your subscription through a reseller other than Paddle, Google Play or Cleverbridge, Surfshark says it is not able to grant a refund; you need to consult the original seller about its refund procedures. If you bought through Paddle, Google Play or Cleverbridge, Surfshark says it can facilitate a refund under its own policies, and you are told to check the individual reseller's terms for more information.

Supporting quotations

We are not able to grant you a refund if you obtained your Surfshark subscription via resellers other than Paddle, Google Play, or Cleverbridge.

if your purchase was made through Paddle, Google Play, or Cleverbridge, we can facilitate a refund for you in accordance with our policies

Qualifications & exceptions

• Facilitation for Paddle, Google Play and Cleverbridge purchases is 'in accordance with our policies', so the other refund limits still apply.

Cross-references

• qualifies (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — qualifies: The guarantee card excludes purchases through resellers other than Paddle, Google Play or Cleverbridge; this card repeats that exclusion and adds that those three can have refunds facilitated under Surfshark's policies.

Charges & Financial Obligations · Restriction or exception

Prepaid and gift card payments are not refunded; crypto payments are refunded in the same cryptocurrency

Payments made with prepaid cards or gift cards are not refunded. For payments made in cryptocurrency, the equivalent amount in US dollars is refunded in the same cryptocurrency, based on the exchange rate at the moment of the refund.

Supporting quotations

Payments made using prepaid cards or gift cards are not refunded.

For payments made in cryptocurrency, the equivalent amount in US Dollars is refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).

Qualifications & exceptions

• The crypto refund amount depends on the exchange rate at the time of refund.

Cross-references

• qualifies (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — qualifies: The guarantee card excludes prepaid card and gift card payments; this card repeats that and states how cryptocurrency payments are refunded.

Account & Service Control · User right or choice

You can delete your account any time, but the unused part of the current service period is not refunded

You have a right to delete your account at any time. If you delete it, you will not be refunded for the unused part of the ongoing service period.

Supporting quotations

You have a right to delete your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing service period.

Not stated here

• This section does not say how to delete an account or what happens to data afterwards.

Charges & Financial Obligations · Restriction or exception

Choosing the anonymous Dedicated IP option removes Surfshark's records of it and ends refund eligibility for it

If you use the anonymous Dedicated IP option, which can be selected after the Dedicated IP is installed, Surfshark removes all information in its database about your Dedicated IP address. Surfshark says that, because it then cannot link you to a particular Dedicated IP, it will no longer be able to grant you a refund.

Supporting quotations

If you decide to use an anonymous Dedicated IP option which can be selected after the installation of your Dedicated IP, this will cause a removal of all the information we have in our database about your Dedicated IP address.

we will no longer be able to grant you a refund, as we will not have any possibility to establish any links between you and a particular Dedicated IP

Anonymous Dedicated IP option removes any information we have in our database about your Dedicated IP address.

Qualifications & exceptions

• The option is selected after installation of the Dedicated IP.
• The same exclusion is listed in the 30-day money-back guarantee card.

Not stated here

• The Terms do not say whether a refund remains possible if you ask before selecting the option.

Cross-references

• narrows (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — exception_to: The 30-day money-back guarantee lists the anonymous Dedicated IP option as an exclusion, and this card gives Surfshark's stated reason: after the option is chosen it has no records linking you to the Dedicated IP.
• related (model-proposed): A Dedicated IP is tied to your email, so activity can be traced to your account unless you choose the anonymous option — references: Both cards describe the anonymous Dedicated IP option removing Surfshark's information about the address; the refund card states the consequence for refunds.

Charges & Financial Obligations · Restriction or exception

Surfshark may refuse a refund if you breach the Terms

Surfshark reserves the right not to issue a refund in the event of a breach of these Terms. This is worded as a reserved right, not as an automatic rule, and the Terms do not say who decides whether a breach occurred.

Supporting quotations

We reserve the right not to issue refund in the event of a breach of these Terms.

Qualifications & exceptions

• Section 7 separately prohibits exploiting or attempting to exploit the refund policy.

Not stated here

• The Terms do not say how a breach is determined or whether notice is given before a refund is refused.

Cross-references

• narrows (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — exception_to: Surfshark reserves the right to refuse a refund after a breach of the Terms, an additional limit on the 30-day guarantee that is not in the guarantee card's own exclusion list.

Charges & Financial Obligations · Company practice

Fees exclude taxes; Surfshark may add VAT, GST and other taxes or duties at purchase

Fees charged by Surfshark are stated to be exclusive of taxes. Surfshark may nevertheless calculate and add taxes or duties, including VAT, GST and other taxes or fees under the laws that apply to you at the time of purchase.

Supporting quotations

Any fees charged by Surfshark are exclusive of taxes.

we may calculate and add taxes or duties, including, but not limited to VAT, GST and other taxes or fees under laws applicable to you at the time of purchase

Qualifications & exceptions

• The list of taxes is open-ended ('including, but not limited to').

Charges & Financial Obligations · Company practice

Payments are processed by Surfshark Limited (UK) and Surfshark Inc. (US) with help from third-party providers

The Terms say all payments are processed by Surfshark's own payment processing companies, Surfshark Limited (registered in London, England) and Surfshark Inc. (registered in Mission Viejo, California), with the help of third-party providers, and point to the Privacy Policy for those providers.

Supporting quotations

All payments are being processed by our own payment processing companies (Surfshark Limited, registered at 50 Broadway, Suite 1, 7th Floor, London, England, SW1H 0DB and Surfshark Inc., registered at 25910 Acero, Suite 240, Mission Viejo, CA 92691) with help of third-party providers (see our Privacy Policy).

Qualifications & exceptions

• The contracting entity for these Terms is named elsewhere as Surfshark B.V. (section 12); this block names different companies as payment processors.

Not stated here

• The third-party payment providers are not named here; the Privacy Policy is not supplied with this document.

Account & Service Control · Restriction or exception

Surfshark is not intended for anyone under 18, who may not use registration-required parts or submit information

Surfshark says it is not intended for users under 18. Users under 18 are expressly prohibited from submitting any of their information to Surfshark and from using the parts of the website and Services that require registration. If such a user submits any information, the Terms say it will not be collected or retained.

Supporting quotations

Surfshark is not intended for users under the age of 18.

Such users are expressly prohibited from submitting any of their information to us, and from using portions of the Website and our Services for which registration is required.

If any information is submitted by such users, it will not be collected or retained.

Qualifications & exceptions

• The prohibition on use covers 'portions of the Website and our Services for which registration is required'.

Not stated here

• The Terms describe no age verification, and say nothing about the position of users under 18 on parts of the Services that do not require registration beyond 'not intended'.

Content & IP Rights · Permission or license

You get a limited, revocable, personal, fixed-term license to use the Software on a device you own or control

To use the Services you may need to install Surfshark's Software (mobile and desktop applications and other software, including updates and accompanying documentation). Surfshark grants you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license to download, install and use one copy on a compatible device you own or control. No other right or license is granted. You may not build a product using similar ideas, features, functions or graphics of the Services or websites, or copy those ideas, features, functions or graphics. You also agree to obey the law and respect others' intellectual property rights when using the website or Services.

Supporting quotations

“Software” means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services

Subject to these Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license (the “License”) to download, install and use a copy of the Software on a compatible device that you own or control.

No other right or license, express or implied, of any kind is granted to you hereunder with respect to the Services and/or Software.

You shall not also build a product using similar ideas, features, functions, or graphics of the Service/Websites or copy any ideas, features, functions, or graphics of the Services/Websites.

you agree to obey the law and to respect the intellectual property rights of others

Qualifications & exceptions

• The license is 'subject to these Terms'.
• Apple App Store downloads have a narrower device description (see the Apple card).

Not stated here

• The length of the 'fixed-term' license is not stated in this section.

Content & IP Rights · Restriction or exception

Apple App Store downloads: license limited to Apple devices you own or control, with family sharing allowed

For Software downloaded from Apple's App Store, the license is limited to use on Apple-branded devices you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions. The exception is that other accounts associated with you may access and use the Software through family sharing or volume purchasing features.

Supporting quotations

in respect to the Software that is downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions

except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features

Qualifications & exceptions

• Applies to Software downloaded from the Apple App Store.

Not stated here

• The Apple Media Services Terms and Conditions and their Usage Rules are not supplied with this document.

Content & IP Rights · Restriction or exception

The Software is licensed, not sold; Surfshark keeps all rights and you may not use its marks or lookalikes

The Software is licensed, not sold: you receive no title to or ownership of any copy, the Software, the Services or the websites, and no rights beyond those granted in Section 6. Surfshark and/or its licensors keep all right, title and interest in the Services, Software, websites and any portion of them, and all rights are reserved unless explicitly stated otherwise. You are forbidden from registering, adopting or otherwise using trademarks, trade names, symbols or signs that are identical or confusingly similar to trademarks owned by Surfshark and/or its affiliated companies.

Supporting quotations

The Software, used pursuant to these Terms is licensed, not sold, and you receive no title to or ownership of any copy, or of the Software itself, or even more so of the Services and Websites.

You receive no rights to the Software other than those specifically granted in Section 6 of these Terms.

We and/or our licensors retain all right, title and interest in and to the Services, Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly expressed.

You are forbidden from registration, adoption, or any other use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Surfshark and/or its affiliated companies.

Content & IP Rights · Permission or license

You give Surfshark a perpetual, irrevocable, worldwide, uncompensated license to use any feedback you send

You grant Surfshark and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback you communicate to them, without payment, without any obligation to report on the use, and without any other restriction. You also waive, or agree not to enforce, any rights that may exist now or in future in the Feedback, including moral rights. 'Feedback' means any recommendation, idea, proposal, suggestion, feedback, review or other input related to the Services, Software or websites.

Supporting quotations

You hereby grant Surfshark and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without reimbursement or compensation, without any obligation to report on such use, and without any other restriction.

You waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in Feedback.

(“Feedback” refers to any recommendation, idea, proposal, suggestion, feedback, review, or other input related to our Services, Software, Websites).

Qualifications & exceptions

• 'Feedback' is defined broadly and includes reviews and other input related to the Services, Software and websites.

Legal Rights & Agreement Rules · Restriction or exception

No illegal use, unlawful or harmful content, or masking your identity for illegal or malicious purposes

Section 7 lists things you shall not do by using the Services. Among them: using the Services for any illegal use, such as transmitting illegal material that would be a criminal offense under local, state, national or international law; transmitting content that is unlawful, harmful, threatening, abusive, harassing, torturous (as published) or that could be deemed objectionable in a court of law; using the Services for anything other than lawful purposes; using Surfshark to mask your identity for illegal or malicious purposes; distributing copyright-protected material through Surfshark's servers; and downloading or transmitting material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity. The list also says you shall at all times abide by all applicable local, state, national and foreign laws, treaties and regulations when using the Services, including those on data privacy, international communications and transmitting technical or personal data.

Supporting quotations

By using our Services, you shall not:

Use our Services for any illegal use, such as transmitting any illegal material

that would constitute a criminal offense as per the local, state, national or international law or regulation;

Transmit any content that is unlawful, harmful, threatening, abusive, harassing,

torturous, or that can be deemed objectionable in a court of law;

Use the Service for anything other than lawful purposes;

Use Surfshark to mask your identity for illegal or malicious purposes;

Distribute copyright-protected material through our servers;

Download or transmit any material that is libelous, defamatory, discriminatory

or otherwise malicious or harmful to any person or entity;

You shall at all times abide by all applicable local, state, national and

foreign laws, treaties and regulations in connection with your use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data.

Qualifications & exceptions

• The source lays these out as a bullet list whose items are split across blocks; the last item about abiding by laws is worded as an obligation and sits in the same list.
• Related export-control and sanctions obligations appear separately later in section 7.

Not stated here

• 'Objectionable in a court of law' and 'harmful' are not defined in the Terms.

Legal Rights & Agreement Rules · Restriction or exception

You may not harass, abuse or discriminate against others, or submit false or misleading information

The Terms bar you from harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability. The same list item, as published, continues with a separate prohibition on submitting false or misleading information.

Supporting quotations

Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or

discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information;

Qualifications & exceptions

• The 'false or misleading information' prohibition is tacked on to the harassment item in the source's formatting; the Terms do not say to whom the information is submitted.

Not stated here

• The Terms do not say which submissions the false-information prohibition covers.

Content & IP Rights · Restriction or exception

You may not scrape, resell, reverse engineer or use the Services to compete with Surfshark, as Surfshark decides

Prohibited uses include web crawling, scraping, harvesting or similar activity that might negatively affect how the Services are rendered to other users; presenting the Service so that it appears to be made available by a third party; accessing the Service in bulk, scraping, redistributing, reselling or making the Services available to any third party in any way; transferring or using the Services except as expressly authorized by the Terms or by Surfshark; and copying, disassembling, reverse engineering, decompiling, modifying or altering any part of the Services. You also may not use any part of the Service in any manner that competes with Surfshark, and that is 'solely determined by Surfshark'.

Supporting quotations

By using our Services, you shall not:

Use our Services for web crawling, scraping, harvesting or other similar

activities which might negatively affect rendering of our Services to other users;

Present the Service so that it appears to be made available by any third party,

access the Service in bulk, scrape, redistribute, resell or make the Services available to any third party in any way;

Transfer or use the Services except as expressly authorized under these Terms of

Service or by Surfshark, copy, disassemble, reverse engineer or decompile, modify or alter any part of the Services. You may not use any part of the Service in any manner that competes with Surfshark, as solely determined by Surfshark;

Qualifications & exceptions

• The competing-use ban depends on Surfshark's sole determination.
• The first scraping item is limited to activity that 'might negatively affect rendering of our Services to other users'; the later bulk-access/scrape/resell item has no such limit.

Not stated here

• The Terms do not say how Surfshark decides what 'competes' with it.

Security & Safeguards · Restriction or exception

You may not send spam or malware, disrupt the Service, gain unauthorized access, or put unreasonable load on Surfshark

Prohibited conduct also includes sending spam or other duplicative or unsolicited messages in violation of applicable laws; sending or storing viruses, worms, Trojan horses or other harmful code, files, scripts, agents or programs; interfering with or disrupting the integrity or performance of the Service; attempting to gain unauthorized access to the Service or its related systems or networks; taking any action that results in an unreasonable load on Surfshark's infrastructure; and using third-party software to interfere or attempt to interfere with the Services.

Supporting quotations

By using our Services, you shall not:

Send spam or otherwise duplicative or unsolicited messages in violation of

applicable laws;

Send or store material containing software viruses, worms, Trojan horses or

other harmful computer code, files, scripts, agents or programs;

Interfere with or disrupt the integrity or performance of the Service;

Attempt to gain unauthorized access to the Service or its related systems or

networks;

Take any action that results in an unreasonable load on Surfshark’s

infrastructure;

Use any 3rd party software to interfere with or attempt to interfere with the

Services;

Qualifications & exceptions

• The spam item applies to messages 'in violation of applicable laws'.

Not stated here

• 'Unreasonable load' is not defined or quantified here; the fair usage section (section 8) separately addresses simultaneous connections.

Legal Rights & Agreement Rules · Restriction or exception

No impersonation, altered email origin, pop-up ads, exploiting the refund policy or circumventing the Terms

Further prohibitions: misrepresenting or acting on behalf of others; altering the attribution of origin in email messages or postings; using the Services to serve pop-up ads; exploiting or attempting to exploit Surfshark's refund policy; and otherwise infringing or circumventing the Terms.

Supporting quotations

By using our Services, you shall not:

Misrepresent or to act on behalf of others;

Alter the attribution of origin in electronic mail messages or posting;

or use our Services to serve pop-ups ads.

Exploit or attempt to exploit our refund policy;

Otherwise infringe or circumvent these Terms;

Qualifications & exceptions

• The pop-up ads prohibition is attached to the end of the item about libelous or harmful material in the source's formatting.

Not stated here

• The Terms do not say what counts as exploiting the refund policy; the refund terms appear in section 4. The text of the linked document is not supplied here, so this card cannot say more about what is prohibited.

Cross-references

• related (model-proposed): 30-day money-back guarantee covers only your first purchase, once per Service, with listed exclusions — references: Section 7 prohibits exploiting or attempting to exploit the refund policy; the refund terms are in section 4.

Legal Rights & Agreement Rules · Restriction or exception

Alternative ID is for personal and private use only, never business, commercial or organizational use

You may not use the Alternative ID service for any non-personal or commercial use. That includes using it for business purposes, any form of commercial activity, or deploying it in a corporate, educational, governmental or other organizational environment. All access to and use of Alternative ID must be strictly for personal and private use only.

Supporting quotations

Utilize Alternative ID service for any non-personal or commercial use. This

includes, without limitation, using Alternative ID for business purposes, engaging it in any form of commercial activities, and/or deploying it within a corporate, educational, governmental, or other organizational environment. All access to and use of the Alternative ID service must be strictly for personal and private use only.

Qualifications & exceptions

• The prohibition names educational and governmental environments as well as corporate ones.

Legal Rights & Agreement Rules · Restriction or exception

Illegal Content is prohibited; Surfshark says it does not monitor user content and relies on notices

Surfshark says it is strictly prohibited to use the Services to violate applicable law, including infringing copyright or other third-party rights: you may not upload, store, share, access or otherwise exploit through the Services content that is itself illegal or is illegal because it relates to illegal activities ('Illegal Content'). Surfshark states that without specific notifications from users it may not become aware of potential violations, because it does not monitor user-generated content transmitted or received through its platform, and that it relies on users to help keep the environment safe.

Supporting quotations

it is strictly prohibited to use Surfshark Services to violate applicable law, including infringe copyright or other rights of third parties.

you shall not upload, store, share, access, and/or otherwise exploit on or through Surfshark Services content that is either itself illegal or is rendered to be illegal in a view that it relates to illegal activities (“Illegal Content”)

without specific notifications from our users, we may not become aware of potential violations of these Terms, as we do not monitor user-generated content transmitted and/or received via our platform. We rely on you to help us maintain a safe environment for all users.

Qualifications & exceptions

• The 'does not monitor' statement is about user-generated content transmitted and/or received via the platform.

Not stated here

• The Terms do not say what Surfshark does besides evaluating notices (see the notice cards).

Sharing & Disclosure · Company practice

Alternative ID users are encouraged to report violations, and Surfshark can notify law enforcement

Surfshark encourages its Alternative ID users to report content or behavior that fails to comply with the Terms. It says it retains the ability to notify law enforcement authorities about particular concerns and encourages you to report any material you suspect could lead to unlawful actions.

Supporting quotations

We encourage our Alternative ID users to report and notify us about any content or behavior that fails to comply with these Terms.

Surfshark retains the ability to notify law enforcement authorities about particular concerns and encourages you to report any material that you suspect could lead to unlawful actions.

Qualifications & exceptions

• The encouragement to report is addressed to Alternative ID users; the second sentence encourages reporting of any suspected material.

Not stated here

• The Terms do not say what information about a user Surfshark would provide to law enforcement.

Legal Rights & Agreement Rules · Procedure

Send concerning-content notices to dsa@surfshark.com (EU), support@surfshark.com or by registered mail to Amsterdam

To report concerning material, submit a Notice to dsa@surfshark.com for EU-related notices, or to customer support for all other notices at support@surfshark.com or by registered mail to Surfshark B.V., Kabelweg 57, 1014BA Amsterdam, the Netherlands. To be valid a Notice must contain the information listed in the following card, which begins with a sufficiently substantiated explanation of why you allege the content is Illegal Content violating applicable law.

Supporting quotations

If you come across any concerning material, please inform us by submitting a notice (“Notice”) to us via dsa@surfshark.com (for EU related notices) or to our customer support team (for all other notices) via email address support@surfshark.com or registered mail via address below:

Surfshark B.V. Kabelweg 57, 1014BA Amsterdam, the Netherlands

Please note that to be valid the Notice shall contain the following information:

a sufficiently substantiated explanation of the reasons why you allege the

Illegal Content to be violating applicable law;

Qualifications & exceptions

• The EU address (dsa@surfshark.com) is for EU related notices; all other notices go to support or registered mail.

Legal Rights & Agreement Rules · Procedure

A valid Notice must include substantiated reasons, the exact location, your contact details, statements and a signature

For a Notice about concerning material to be valid, it must contain: (1) a sufficiently substantiated explanation of why you allege the content is Illegal Content violating applicable law; (2) if the claim is copyright infringement, identification of the copyright-protected work allegedly infringed (or a representative list for multiple works); (3) a clear indication of the exact electronic location, such as the exact URL or URLs, with additional information such as screenshots where needed to identify the content; (4) your contact information (at least full name, physical address and email address) and that of your authorized representative, if any; (5) a statement that you (or your representative) have a good-faith belief that the use complained of is not authorized by you, your representative or the law; (6) a statement that the information and allegations are accurate and, under penalty of perjury, that you (or your representative) are authorized to act; and (7) your (or your representative's) physical or electronic signature.

Supporting quotations

a sufficiently substantiated explanation of the reasons why you allege the

Illegal Content to be violating applicable law;

identification of the copyright-protected work allegedly infringed

(or, for multiple works, a representative list), if the Illegal Content allegedly infringes copyright;

a clear indication of the exact electronic location of that information,

such as the exact URL or URLs, and, where necessary, additional information (like, for example, screenshots) enabling the identification of the illegal content;

your contact information (at least, full name, physical address, and email address)

and your authorized representative, if applicable;

your (or your authorized representative) statement that you have a good-faith

belief that the use of the allegedly Illegal Content in the manner complained of is not authorized by you, your authorized representative, or the law;

your statement that the information and allegations contained in the Notice are

accurate and, under penalty of perjury, that the you (or your authorized representative) are authorized to act;

your (or your authorized representative) physical or electronic signature.

Qualifications & exceptions

• The copyright-work identification applies only if the Illegal Content allegedly infringes copyright.
• The representative's details and signature apply 'if applicable'.

Not stated here

• The Terms do not say what happens to a Notice that lacks one of these elements.

Use & Processing · Company practice

Surfshark says its specialists evaluate Notices to decide whether the Terms were breached and what action to take

Surfshark says its specialists will evaluate submitted Notices to determine whether there is a breach of its terms and to decide whether any action is required regarding the flagged content and/or actions.

Supporting quotations

Our specialists will evaluate these submissions to determine if there is a breach of our terms and decide if any action is required regarding the content and/or actions flagged.

Not stated here

• The Terms do not say how quickly a Notice will be evaluated, whether the reporter is told the outcome, or what actions may follow beyond what section 7 says about termination.

Account & Service Control · Company practice

Surfshark can terminate, limit or suspend your account or Services without notice after a complaint or a detected breach

If Surfshark receives a complaint about or arising from your use of the Services, or itself detects a breach of the Terms, it may deem your usage in violation and terminate your account or limit and/or suspend the Services without notice. Elsewhere in the Terms Surfshark also reserves the right to terminate your account at any time without stating a reason.

Supporting quotations

If Surfshark is contacted with a complaint regarding or arising from your use of the Services or independently detects a breach of these Terms, Surfshark may deem your usage in violation of these Terms and terminate your account or limit and/or suspend the provision of the Services without notice.

We reserve the right to terminate your account at any time.

Qualifications & exceptions

• The trigger is a complaint or Surfshark's own detection of a breach; 'may deem' leaves the decision with Surfshark.
• The consequence is termination, limitation or suspension, 'without notice'.

Not stated here

• The Terms do not say whether any refund applies; section 4 says Surfshark may decline a refund for a breach.

Cross-references

• related (model-proposed): Surfshark reserves the right to terminate your account at any time — references: The violation-based termination right sits alongside Surfshark's separately stated right to terminate an account at any time.

Legal Rights & Agreement Rules · Restriction or exception

You warrant you are not in an embargoed country or on a sanctions list and agree to follow export-control laws

The Terms say the Services may be subject to U.S. and European Union export and re-export control laws and similar laws elsewhere, including the U.S. Export Administration Regulations. You warrant that you are not located in a country the EU, UK, U.S. or another relevant jurisdiction has embargoed or sanctioned in a way that forbids or limits use, import, export, sale of, or payment for the Services, and that you are not a denied party or on a list of prohibited or restricted parties kept by sanctions authorities such as OFAC, the U.S. State Department, the UN Security Council, the EU or His Majesty's Treasury. You agree to comply with applicable export control and sanctions laws and not to use, sell, export, re-export, transfer, divert, release or otherwise dispose of the Services, software or technology to any prohibited destination, entity, person or end-use without required government authorization.

Supporting quotations

Our Services (products) may be subject to the U.S. and European Union export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations (“EAR“) maintained by the U.S. Department of Commerce.

You also warrant that you are (a) not located in any country to which the European Union, the United Kingdom, the U.S. or other relevant jurisdiction has embargoed goods or has otherwise applied any economic sanctions, which would forbid or limit the use, import, export, sale of, or payment for the Services

(b) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise listed on any list of prohibited or restricted parties

You agree to comply with all applicable export and re-export control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC as it may be applicable to you.

you agree not to - directly or indirectly - use, sell, export, re-export, transfer, divert, release, or otherwise dispose of any Services, including products, software, or technology

Qualifications & exceptions

• The warranties cover both your location and your status as a listed or denied party.
• The Terms refer to laws 'as it may be applicable to you'.

Not stated here

• The cited export-control and sanctions laws and lists are not supplied here; this card cannot say which countries or parties they cover.

Use & Processing · Restriction or exception

Connections are meant to be unlimited, but Surfshark reserves the right to cap an immoderate number of connected devices

Surfshark says one of its core premises is an unlimited number of simultaneous connections (except for the Antivirus service). It says some users, such as unauthorized resellers and organizers of illicit activities using a very large number of devices, can hurt service quality for others. Under its Fair Usage Policy it reserves the right to enable limits on an immoderate number of simultaneously connected devices through an automated network maintenance system, so other users are not affected by potentially deteriorated quality.

Supporting quotations

we have implemented an automated infrastructure maintenance system which continuously manages our network capacity.

one of the core premises of Surfshark is an unlimited number of simultaneous connections (except for Antivirus service)

Such users can include, but are not limited to, unauthorized resellers, organizers of illicit activities which involve usage of a very large number of devices, and other.

Under the Fair Usage Policy, we reserve the right to enable limits of an immoderate number of simultaneously connected devices in our network maintenance system in order to make sure that none of our users are affected by potentially deteriorated quality of the Services.

Qualifications & exceptions

• The unlimited-connections premise excludes the Antivirus service, which has its own five-connection limit (see the Antivirus card).
• The examples of exploiting users are introduced with 'include, but are not limited to'.
• The limits are enabled by Surfshark's automated infrastructure maintenance system that continuously manages network capacity.

Not stated here

• The Terms do not say what number of simultaneously connected devices is 'immoderate' for the VPN service.

Account & Service Control · Restriction or exception

The Antivirus service allows a maximum of five simultaneous connections per account

Surfshark Antivirus allows a maximum of five simultaneous connections per account.

Supporting quotations

Surfshark Antivirus service allows a maximum of five simultaneous connections per account.

Qualifications & exceptions

• Applies to the Antivirus service only; the Terms treat unlimited simultaneous connections as the premise for other Services.

Use & Processing · Restriction or exception

Surfshark may cap Alternative ID messages, outputs, emails and numbers; Alternative Number is for privacy and safety

The Alternative ID service has specific usage limits. To ensure personal, safe and fair use, Surfshark reserves the right to limit the number of emails or messages sent, the total number of generated outputs, and the email addresses and phone numbers an individual user creates. The Alternative Number feature, which lets you privately receive calls and messages, is described as tailored to privacy and safety needs and not for general social interactions, and Surfshark reserves the right to impose specific restrictions on its communication features to reduce misuse.

Supporting quotations

Surfshark Alternative ID service also stipulates specific usage limitations. To ensure only personal, safe and fair use, we reserve the right to limit the quantity of emails/messages sent via Alternative ID service, as well as the total number of generated outputs, email addresses, and phone numbers created by an individual user.

This feature is tailored strictly to meet privacy and safety needs and is not intended for use in general social interactions.

Surfshark explicitly reserves the right to impose specific restrictions on the communication features provided, with the intention of reducing the risk of misuse of the Alternative Number feature

Qualifications & exceptions

• The limits are rights Surfshark reserves; no numbers are stated.

Not stated here

• The Terms do not state the actual limits on messages, outputs, email addresses or phone numbers.

Use & Processing · Restriction or exception

Surfshark cannot ensure verification codes reach an Alternative Number, since third parties may block virtual numbers

The ability to receive calls and messages, including verification codes (one-time passcodes), on your Alternative Number can be affected by the policies of the service calling or sending. Some third parties maintain policies that restrict or prevent delivery of verification codes to virtual numbers, so Surfshark says it cannot ensure that you will receive them, because delivery depends on the external service's settings.

Supporting quotations

Please also note that the ability to receive calls and/or messages including, but not limited to verification codes (one-time passcodes) with your Alternative Number can be affected by the policies of the service provider calling and/or sending the message.

Consequently, we cannot ensure the successful receipt of these codes, as their delivery is dependent on the settings of the external service.

Legal Rights & Agreement Rules · Restriction or exception

Surfshark does not endorse or take responsibility for linked third-party sites; using them is at your own risk

Surfshark may link to, or be linked from, other websites it does not maintain or relate to. It says it does not endorse and is not responsible for their content or actions, has not reviewed all linked sites, and does not promise that linked content is accurate or compliant with local, state or federal law, including intellectual property law. Your use of any linked site is at your own responsibility, and you assume all responsibilities and consequences of relying on it.

Supporting quotations

Surfshark may link to or be linked from other websites that are not maintained by, or related to, Surfshark. Surfshark does not endorse, and is not responsible for, the content of any of those third-party websites.

We do not promise that the contents of any linked sites are accurate, compliant with local, state or federal law, including any intellectual property laws.

Your use of any linked site is at your own responsibility and you assume all responsibilities and consequences resulting from such reliance.

Legal Rights & Agreement Rules · Restriction or exception

Website and Services are provided as is and as available, with no accuracy guarantee; use is your sole responsibility

Surfshark provides the website and Services on an 'as is' and 'as available' basis. It cannot guarantee that the Services or content are error free, makes no representations about technical accuracy, functionality or whether content is accurate or up to date, and says actual coverage, speeds, locations and quality may vary. It also says it makes no representations and that your use of the Services is your sole responsibility.

Supporting quotations

SURFSHARK PROVIDES ITS WEBSITE AND SERVICES TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Surfshark cannot guarantee that the Services or its content is error free and makes no representations about the technical accuracy or functionality of the Services or that the content is accurate, error free or up to date. Actual service coverage, speeds, locations and quality may vary.

Surfshark makes no representations – your use of the Services is your sole responsibility.

Qualifications & exceptions

• Section 12 states that the Terms do not limit consumer protection rights under mandatory laws of your country of residence.

Legal Rights & Agreement Rules · Company practice

Surfshark may update, modify, suspend or interrupt the Services at any time without notice or liability

Surfshark says its Services may be updated, modified, suspended or interrupted at any time without any notice or liability.

Supporting quotations

Our Services may be updated, modified, suspended or interrupted at any time without any notice or liability.

Not stated here

• The Terms do not say whether any fee adjustment or refund applies to a suspension or interruption in this statement; section 4 separately describes a possible pro-rata refund when Services were not available or usable.

Security & Safeguards · Restriction or exception

Antivirus cannot catch all malware and is not meant for failsafe or life-critical uses

The Terms have you expressly agree and acknowledge that Antivirus meets the current industry standard of software technology and that no available technology can identify and eliminate one hundred percent of all malware. They also state that Antivirus is not intended for users who need continuous, error-free or failsafe operation, including nuclear power plants, military applications, aircraft navigation and communications systems, or medical or other applications essential to maintaining human lives, and Surfshark disclaims that Antivirus is fit for special-risk areas.

Supporting quotations

Antivirus complies with the current industry standard of software technology and that it is impossible under any currently available technology for any application to identify and eliminate one hundred percent of all malware.

ANTIVIRUS IS NOT INTENDED FOR USERS REQUIRING CONTINUOUS, ERROR-FREE OR FAILSAFE OPERATION (INCLUDING, WITHOUT LIMITATION, IN APPLICATIONS INVOLVING NUCLEAR POWER PLANTS, MILITARY APPLICATIONS, AIRCRAFT NAVIGATIONAL AND COMMUNICATIONS SYSTEMS, OR IN MEDICAL OR OTHER APPLICATIONS ESSENTIAL TO MAINTAINING HUMAN LIVES).

SURFSHARK HEREBY DISCLAIMS THAT ANTIVIRUS IS FIT FOR USE IN SPECIAL-RISK AREAS.

Qualifications & exceptions

• The first statement is worded as your acknowledgment; the second is a statement of intended use plus a fitness disclaimer.

Account & Service Control · Restriction or exception

During a free trial you cannot change your account email or two-factor settings until you buy a subscription

Accounts on a free trial have functional restrictions. During the trial you cannot change certain account settings, including the email address on your account or your two-factor authentication (2FA) settings. To remove these restrictions and get full account management, you must purchase a subscription, or you may start a new free trial, subject to eligibility.

Supporting quotations

Accounts operating under a free trial period are subject to functional restrictions. During the trial, you will be unable to modify certain account settings, including but not limited to, changing the email address associated with your account or altering your Two-Factor Authentication (2FA) settings.

To remove these restrictions and access full account management features, you must purchase a subscription. Alternatively, you may start a new free trial, subject to eligibility.

Qualifications & exceptions

• The list of restricted settings is open-ended ('including but not limited to').

Not stated here

• Eligibility for a new free trial is not described in this document.

Content & IP Rights · Context

Third-party software included with the Services is supplied on its owners' terms

Surfshark may include computer software from third parties together with its Services. That software is provided with the permission of the relevant copyright holders or licensors and on their provided terms.

Supporting quotations

We may, from time to time, include computer software supplied by third parties together with our Services. Such third parties’ computer software is provided with permission of the relevant copyright holders and/or licensors, and on their provided terms.

Not stated here

• The third parties' own terms are not supplied in this document.

Legal Rights & Agreement Rules · Restriction or exception

Surfshark and affiliates disclaim damages of every kind, and total liability is capped at what you paid for the Services

Surfshark and its affiliates say they are not liable to you or third parties for any direct, indirect, special, consequential or punitive damages allegedly arising from your use of the Services, third-party software provided with them, the sale or purchase of goods, your access to or inability to access the website or Services (including alleged viruses), or your use of or reliance on the website, Services or materials, regardless of the type of claim and even if advised of the possibility. Their total aggregate liability in any case may not exceed the total amount you paid for the Services.

Supporting quotations

SURFSHARK AND ITS AFFILIATES, SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF YOUR USE OF THE SERVICES

REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY IN ANY CASE SHALL NOT EXCEED YOUR TOTAL AMOUNT PAID FOR THE SERVICES.

Qualifications & exceptions

• The cap is the total amount you paid for the Services; the Terms do not say over what period.
• The Terms (section 12) state they do not limit consumer protection rights under mandatory laws of your country of residence.

Not stated here

• The Terms do not say whether any carve-out for death, personal injury, fraud or intentional misconduct applies; none is stated in this section.

Legal Rights & Agreement Rules · Restriction or exception

You release Surfshark, affiliates and third-party providers from all claims connected with your use, known or unknown

You agree to release the service provider, its affiliates and third-party service providers, and their directors, officers, employees and agents from claims, demands and damages (actual and consequential) of every kind, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or connected in any way with your use of the website or Services.

Supporting quotations

You hereby agree to release service provider, its affiliates and third-party service providers, and each of their respective directors, officers, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (“claims”), arising out of or in any way connected with your use of this Website or our Services.

Qualifications & exceptions

• The release names 'service provider' without defining it in this block.

Not stated here

• The Terms do not say how this release interacts with the consumer protection rights preserved in section 12.

Security & Safeguards · Company commitment

Surfshark says it provides application updates for each OS version for at least two years after that version's release

Surfshark says it provides application updates for all OS versions for at least two years after the initial release of that OS version, and suggests updating your OS for the best experience.

Supporting quotations

We provide application updates for all OS versions for at least two (2) years after the initial OS version release.

Qualifications & exceptions

• The two years run from the initial OS version release, not from your purchase.

Not stated here

• The Terms do not say which operating systems this covers or what happens after the two years.

Legal Rights & Agreement Rules · Restriction or exception

Alternative ID emails, calls and messages may be interrupted; Surfshark is not accountable for missed or delayed ones

If you use Alternative ID, you recognize that delivery of emails to your alternative email address and receipt of calls and messages to your alternative phone number may be interrupted by external factors such as network disruptions, service outages and spam filtering. Surfshark says it does not guarantee prompt and exact delivery or reception, will not be held accountable for missed, delayed or undelivered communications, and will not be responsible for any damage or loss that results. Your access to and use of Alternative ID is permitted solely for your own personal and non-commercial purposes.

Supporting quotations

If you use the Alternative ID service, you recognize that there might be instances when due to external factors the delivery of emails to your alternative email address and receipt of the calls and messages to your alternative phone number may be interrupted.

Surfshark does not assert or guarantee the prompt and exact delivery or reception of communications. As such, Surfshark shall not be held accountable for any communication that is either missed, delayed, or undelivered.

you concur that Surfshark will not be responsible for any sort of damage or loss that may result from such instances.

your access to and use of the Alternative ID Service is permitted solely for your own personal and non-commercial purposes.

Qualifications & exceptions

• The causes named are examples ('including but not limited to').

Legal Rights & Agreement Rules · Restriction or exception

Alternative ID output may coincidentally match real people or addresses, and Surfshark disclaims responsibility

Alternative ID output is designed to be made up and not reflect real people or places, but occasionally parts such as addresses could unintentionally match real-world equivalents. Surfshark says any resemblance to actual persons, living or deceased, or real addresses is unintentional and coincidental, and that output is designated only for personal use in safeguarding privacy and/or for entertainment. It expressly disclaims responsibility for accidental similarities and advises against using output you believe might infringe a third party's rights.

Supporting quotations

despite Alternative ID generated output is designated to be made-up and not reflective of real people or places, occasionally, some parts (like addresses) could unintentionally match real-world equivalents.

any resemblance generated by our service to actual persons, living or deceased, or to real-life addresses, is unintentional, purely coincidental and designated ONLY for personal use in safeguarding privacy and/or for entertainment purposes.

SURFSHARK EXPLICITLY DISCLAIMS ANY RESPONSIBILITY FOR ACCIDENTAL SIMILARITIES TO ACTUAL INDIVIDUALS OR ADDRESSES. IF YOU BELIEVE THAT THE OUTPUT GENERATED BY ALTERNATIVE ID MIGHT INFRINGE UPON THE RIGHTS OF ANY THIRD PARTY, WE ADVISE AGAINST THE USE OF THIS OUTPUT.

Qualifications & exceptions

• Output is designated 'ONLY for personal use in safeguarding privacy and/or for entertainment purposes'.

Security & Safeguards · Restriction or exception

The Web Content Blocker is optional and as is: it may miss or wrongly block sites, and use is at your own risk

The Web Content Blocker is described as a personal customization tool that you may enable or disable at any time at your sole discretion, and using it is your sole responsibility. It filters website access against periodically updated third-party and proprietary domain lists and is provided 'AS IS' and 'AS AVAILABLE' without warranties. Surfshark does not guarantee its accuracy, completeness or efficacy: it may fail to block sites in a selected category and may unintentionally block sites outside it. To the fullest extent permitted by applicable law, Surfshark, its affiliates and its licensors are not liable for claims, damages, losses or costs of any kind from your use of or reliance on it, including from failing to block or wrongly blocking content. Your use is entirely at your own risk.

Supporting quotations

Our Services may include a feature known as the "Web Content Blocker" provided as a personal customization tool which You may choose to enable or disable at any time at Your sole discretion.

This feature is designed to filter website access against periodically updated, third-party and proprietary lists of domains associated with certain content categories and is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without any warranties or guarantees of any kind, express or implied.

Surfshark does not guarantee the accuracy, completeness, or efficacy of the Web Content Blocker.

the feature may fail to block certain websites or content that fall within a category selected for blocking and may also unintentionally block websites or content that do not fall within a category selected for blocking.

To the fullest extent permitted by applicable law, Surfshark, its affiliates, and its licensors shall not be held liable for any claims, damages, losses, or costs, whether direct, indirect, special, or consequential, arising out of or in connection with Your use of or reliance on the Web Content Blocker.

Your use of the Web Content Blocker is entirely at Your own risk.

Qualifications & exceptions

• The liability exclusion applies 'to the fullest extent permitted by applicable law'.
• The feature operates only on your express command and you may choose to enable or disable it.

Legal Rights & Agreement Rules · Restriction or exception

You must indemnify Surfshark against third-party claims from your use, violations or IP infringement via your account

You agree to indemnify, defend and hold harmless Surfshark, its affiliates, officers, directors, employees, consultants, agents and representatives from any and all third-party claims, losses, liability, damages and costs (including reasonable attorney fees and costs) arising from your access to or use of the website or Services, your violation of the Terms, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

Supporting quotations

You agree to indemnify, defend, and hold harmless Surfshark, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Website or our Services, your violation of these Terms of Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

Qualifications & exceptions

• The indemnity covers claims by third parties.
• It reaches infringement by 'any other user of your account', which links to the account responsibility terms in section 2.

Not stated here

• The Terms do not cap the indemnity or say how it interacts with the consumer protection rights preserved in section 12.

Legal Rights & Agreement Rules · Context

Your contract is with Surfshark B.V. in the Netherlands but is governed by British Virgin Islands law

Surfshark says your contract is concluded with Surfshark B.V., a company established in the Netherlands. The Terms are construed and governed by the laws of the British Virgin Islands, without reference to conflict-of-law rules, so contracts with all customers are governed by the same laws.

Supporting quotations

Your contract is concluded with Surfshark B.V., a company established in the Netherlands.

These Terms of Service (contract between You and Surfshark) shall be construed in accordance with and governed by the laws of the British Virgin Islands, without reference to their rules regarding conflicts of law.

Qualifications & exceptions

• The governing-law choice is subject to the mandatory consumer protection rights described in the next card.

Legal Rights & Agreement Rules · User right or choice

The Terms say they do not limit consumer protection rights under mandatory laws of your country of residence

The Terms state that they will not limit any consumer protection rights you may have under the mandatory laws of your country of residence. The wording refers to the Terms of Service as a whole; the Terms do not say how it applies to specific clauses such as the as-is disclaimer or the liability cap, and do not list which rights it preserves.

Supporting quotations

these Terms of Service will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence

SURFSHARK PROVIDES ITS WEBSITE AND SERVICES TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.

OUR TOTAL AGGREGATE LIABILITY IN ANY CASE SHALL NOT EXCEED YOUR TOTAL AMOUNT PAID FOR THE SERVICES.

Qualifications & exceptions

• Only rights under 'mandatory laws' of your country of residence are preserved; the Terms do not describe which laws qualify.

Not stated here

• Which consumer protection rights apply in your country of residence is not stated and depends on its laws.

Cross-references

• qualifies (model-proposed): Surfshark and affiliates disclaim damages of every kind, and total liability is capped at what you paid for the Services — qualifies: The Terms say they do not limit consumer protection rights under mandatory laws of your country of residence, which qualifies how far the liability cap can operate for consumers; the Terms do not say how.
• qualifies (model-proposed): Your contract is with Surfshark B.V. in the Netherlands but is governed by British Virgin Islands law — qualifies: The choice of British Virgin Islands law is stated alongside a preservation of mandatory consumer protection rights under the law of the user's country of residence.

Legal Rights & Agreement Rules · Restriction or exception

Disputes go to British Virgin Islands courts unless mandatory laws of your country of residence say otherwise

You agree that judicial proceedings to resolve claims relating to the Terms will be brought in the courts of the British Virgin Islands, unless the laws of your country of residence have mandatory provisions that apply to the dispute and cannot be overridden by the contractual choice of law.

Supporting quotations

You hereby agree that the judicial proceeding to resolve claims relating to the Terms of Service will be brought in the courts of British Virgin Islands, unless the laws of your country of residence have mandatory provisions that apply to the dispute that cannot be overridden by the contractual choice of law.

Qualifications & exceptions

• The exception depends on mandatory provisions of your country of residence that cannot be overridden by the contractual choice of law.

Not stated here

• The Terms do not describe any arbitration or class-action waiver in this section, and do not say which courts apply when the exception is triggered.

Charges & Financial Obligations · Company practice

Surfshark may sell bundled subscriptions and third-party services, and bills you directly for all of them

Surfshark says it offers some services provided by third parties. You may buy a subscription of Services bundled with other Surfshark Services and/or Third Party Services (a 'Bundled Subscription'). Surfshark may offer Third Party Services on their own or along with its Services, for a fee or free of charge, and in all cases it bills you directly using the payment method you provided.

Supporting quotations

Together with our own Services we also offer some services provided by third parties.

You may purchase a subscription of Services bundled with the subscription of other Surfshark Services and/or subscription of Third Party Services (“Bundled Subscriptions”).

We may offer third party products and/or services independently (as a standalone service) or along with our Services for a fee or free of charge (as a Bundled Subscription) through Surfshark (“Third Party Services”). In all cases you will be billed for such services directly by us using your provided payment method.

Qualifications & exceptions

• Third Party Services can be standalone or part of a Bundled Subscription, and can be free or paid.

Not stated here

• The Third Party Services are not named in this document.

Legal Rights & Agreement Rules · Restriction or exception

Third Party Services have their own terms you accept, but these Terms govern purchase, renewal, price and refunds

Third Party Services are governed by these Terms and also by the terms of those Third Party Services, and by acquiring them through Surfshark you also accept those terms. You are told to review them before purchase and you may need extra steps, such as creating a separate account. If there is any inconsistency between these Terms and the third party's terms, these Terms govern for subscription purchase, auto-renewals, prices/payments and cancellation/refunds.

Supporting quotations

Please note that Third Party Services are governed not only by these Terms but also by terms of those Third Party Services. By acquiring Third Party Services through Surfshark you also accept the terms of those Third Party Services.

You may need to make additional steps to start using Third Party Services (e.g., to create a separate account) after purchasing them through Surfshark.

If there are any inconsistencies between these Terms and the terms of Third Party Services, these Terms (subscription purchase, auto-renewals, prices/payments, and cancellation/refunds) will govern and apply.

Qualifications & exceptions

• The priority rule is stated for four topics: subscription purchase, auto-renewals, prices/payments, and cancellation/refunds.

Not stated here

• The Terms do not say which terms prevail for other topics, such as liability or data use, when they are inconsistent with a third party's terms.
• The third parties' terms are not supplied in this document.

Cross-references

• related (model-proposed): Paid Services renew automatically and charge your payment method again unless you cancel before renewal — references: For Third Party Services bought through Surfshark, these Terms govern auto-renewals, prices/payments and cancellation/refunds if inconsistent with the third party's terms, so the renewal card applies to them.

Charges & Financial Obligations · User right or choice

You can cancel a bundle at any time, but you lose all bundled Services and cannot cancel only some

You can cancel your Bundled Subscription and/or Third Party Services, meaning turn off auto-renewals, at any time. Cancelling a Bundled Subscription means you lose access to all Bundled Services, and you cannot cancel only one or some of the Services while leaving the others active for the upcoming period.

Supporting quotations

You can cancel your Bundled Subscription and/or Third Party Services (i.e., turn off auto-renewals) at any time.

By canceling your Bundled Subscription, you will lose access to all Bundled Services. Please note that you cannot cancel only one or some of the Services leaving the others active for the upcoming period.

Qualifications & exceptions

• Cancelling means turning off auto-renewals; it is not described as a refund.

Not stated here

• This section does not say whether the Bundled Services stay usable until the end of the paid period.

Cross-references

• narrows (model-proposed): You can turn off auto-renewal any time from your account, by support email, or per a third-party seller's terms — narrows: You can cancel auto-renewal at any time, but for a Bundled Subscription you cannot cancel only some of the Services; cancelling means losing access to all of them.

Legal Rights & Agreement Rules · Company practice

Identity theft coverage is a group insurance benefit; the insurer handles claims and Surfshark has no responsibility

Certain Services include identity theft coverage for active users. Limits and coverage may differ depending on the Service or the user's location. The benefits are provided under group policies issued by HSB Specialty Insurance Company to Cyber Protection Insurance Services, Inc. (the 'Group Policy') and licensed for Surfshark users' benefit. The insurance provider administers all claims, and Surfshark says it has no responsibility for the identity theft benefit. Summaries of benefits are linked for the United States and for Washington State residents.

Supporting quotations

Certain Services include Identity theft coverage for active users. The insurance benefit limits and coverage may be different depending on the Service or location of the user.

These identity theft coverage benefits are provided under group policies issued by HSB Specialty Insurance Company to Cyber Protection Insurance Services, Inc. (the “Group Policy”) and provided under a license for the benefit of Surfshark users. The insurance provider administers all claims, and We shall have no responsibility with respect to such identity theft benefit.

To view the Service offerings and their corresponding summary of benefits, click here (summary of benefits for the residents of the State of Washington may be found here).

Qualifications & exceptions

• Coverage is included only in 'certain Services' and for 'active users'.
• The insurer, not Surfshark, administers all claims.

Not stated here

• The text of the linked summaries of benefits and of the Group Policy is not supplied here, so this card cannot say what the coverage limits, exclusions or claim steps are.
• The Terms do not say which Services include the coverage.

Legal Rights & Agreement Rules · Restriction or exception

Identity theft coverage is for US residents except New York State, and you agree to be bound by the Group Policy

Identity theft coverage is currently available to customers residing in the United States, including U.S. territories and the District of Columbia, except New York State residents. Your membership in the insured program is evidenced by the summary of benefits or a similar document that may be provided on request. You acknowledge receipt of this information, consent to electronic document delivery, and agree to be bound by the terms, conditions, limitations and exclusions of the Group Policy that apply to you.

Supporting quotations

Identity theft coverage is currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of New York State residents.

Your membership in the insured program is evidenced by the summary of benefits or other similar document that may be provided to you upon request.

You acknowledge receipt of this information, consent to electronic document delivery, and agree to be bound by the terms, conditions, limitations, and exclusions of the Group Policy applicable to you.

Qualifications & exceptions

• Availability is stated as 'currently available', which can change.
• You accept the Group Policy's limitations and exclusions, which apply to you, by agreeing to these Terms.

Not stated here

• The Group Policy and the summaries of benefits are not supplied here, so this card cannot say what the limitations and exclusions are.

Legal Rights & Agreement Rules · Company practice

Insurance notices and changes are sent electronically to your account email and count as in writing

To the extent your Service includes insurance benefits, you agree to receive notices of insurance and insurance changes electronically at the active email associated with your account. All electronic communications delivered to you are treated as 'in writing'.

Supporting quotations

To the extent that your Service includes insurance benefits, you agree to receive notices of insurance and insurance changes electronically, using the active email associated with your account. All electronic communications delivered to you will be considered “in writing.”

Qualifications & exceptions

• Applies only to the extent your Service includes insurance benefits.

Legal Rights & Agreement Rules · Procedure

Contact Surfshark with questions through support@surfshark.com or live chat

For questions or comments about the Services or the Terms, email support@surfshark.com or use live chat.

Supporting quotations

If you have any questions or comments relating to Surfshark Services or this Terms of Service send an email to support@surfshark.com or contact us via a live chat.

Legal Rights & Agreement Rules · Procedure

Surfshark names dsa@surfshark.com as its Digital Services Act point of contact for users and authorities

Surfshark says it has appointed an exclusive point of contact for both users and authorities for purposes of the Digital Services Act (DSA). DSA inquiries go to dsa@surfshark.com. Surfshark asks that submissions comply with the DSA's stipulations and preferably be in English, or accompanied by an English translation.

Supporting quotations

Surfshark has appointed an exclusive point of contact for both users of our Services and the authorities for the purposes of the Digital Services Act (“DSA”). For inquiries regarding DSA, please reach out to us at dsa@surfshark.com.

We request that all submissions comply with the DSA's stipulations and are preferably made in English, or if not, accompanied by an English translation.

Qualifications & exceptions

• English is 'preferred', not stated as required.

Not stated here

• The DSA's own requirements are not supplied here.

Legal Rights & Agreement Rules · Procedure

Report suspected violations of the Section 7 prohibitions to support@surfshark.com

If you have other concerns about activities by users of the Services that you suspect contravene the prohibitions in Section 7, Surfshark invites you to notify it at support@surfshark.com. The detailed Notice routes and required contents are in Section 7 itself.

Supporting quotations

Additionally, if you have any other concerns about activities by users of our Services that you suspect might contravene the prohibitions outlined in Section 7 of our Terms, we invite you to notify us at support@surfshark.com.

If you come across any concerning material, please inform us by submitting a notice (“Notice”) to us via dsa@surfshark.com (for EU related notices) or to our customer support team (for all other notices) via email address support@surfshark.com or registered mail via address below:

Qualifications & exceptions

• This is an additional, informal route; Section 7 sets out when a Notice is valid.

Cross-references

• related (model-proposed): Send concerning-content notices to dsa@surfshark.com (EU), support@surfshark.com or by registered mail to Amsterdam — references: The support@surfshark.com route for suspected Section 7 violations sits next to the Notice routes described in Section 7.

Legal Rights & Agreement Rules · Restriction or exception

The English version of the Terms prevails over translations

Translations of the Terms may be provided in other languages but may not be fully up to date or comprehensive. If the English version and a translation conflict, the English version takes precedence.

Supporting quotations

The English version of Terms of Service prevails.

While translations of these Terms of Service may be provided in other languages, they may not be fully up-to-date or comprehensive. Thus, in case of any conflict between the English version and the translated versions of these Terms of Service, the English version shall take precedence.

Legal Rights & Agreement Rules · Context

The Terms state they were last updated on July 13, 2026

The Terms say they were last updated on July 13, 2026. They state this as a last-updated date and do not give a separate effective date.

Supporting quotations

16. When was the Terms of Service last updated?

July 13, 2026.

Not stated here

• The document does not say what changed on that date or when each change took effect.