What this page is: T-Mobile's open internet disclosures for its broadband internet access services
This page is T-Mobile's Open Internet disclosure. It opens with T-Mobile's statement of belief that everyone should have access to all the Internet has to offer, and then provides information about T-Mobile's Broadband Internet Access Services: the network practices, performance characteristics and commercial terms that apply to them. The detailed disclosures for those three topics sit on separate linked pages that are not part of this source; this page itself carries the scope statement, the contact details and a set of frequently asked questions.
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Open Internet
T-Mobile believes everyone should have access to all the Internet has to offer.
T-Mobile’s Open Internet Disclosures: Important information about T-Mobile's Broadband Internet Access Services
This page provides information about T-Mobile's Broadband Internet Access Services.
Qualifications & exceptions
The belief statement is framing, not an operative rule; the operative scope follows in the disclosure text.
Not stated here
No stated effective date or version appears in the extracted text.
The three linked detail pages (network management practices, performance metrics, commercial terms) are not supplied in this source.
Legal Rights & Agreement Rules · Context
Definition: "Broadband Internet Access Services" means services reaching all or substantially all Internet endpoints
The page defines "Broadband Internet Access Services" as services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. Every statement on this page about network practices, performance and commercial terms is about services within that definition.
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"Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.
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The page does not say which T-Mobile offerings fall outside this definition.
Disclosures cover T-Mobile-branded and Connect by T-Mobile-branded customers on the 2G, 4G LTE and 5G networks
The network practices, performance characteristics and commercial terms described here apply to T-Mobile-branded customers, including Connect by T-Mobile-branded customers, using T-Mobile's Broadband Internet Access Services over T-Mobile's 2G, 4G LTE and 5G networks. The page's opening line points customers looking for a different brand in the T-Mobile family elsewhere, so other brands' disclosures are separate documents. Roaming partner networks are expressly excluded (see the roaming card).
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The network practices, performance characteristics, and commercial terms applicable to T-Mobile-branded (including Connect by T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services over our 2G, 4G LTE, and 5G networks are described here.
Looking for information about a different brand in the T-Mobile family?
Qualifications & exceptions
Applies to T-Mobile-branded and Connect by T-Mobile-branded customers only.
Networks covered: T-Mobile's 2G, 4G LTE and 5G networks.
Practices on roaming partner networks are not described here.
Not stated here
The extracted text does not name the other T-Mobile family brands or link their disclosure pages.
Legal Rights & Agreement Rules · Restriction or exception
Roaming partner networks are outside these disclosures; see your rate plan for roaming details
This page does not describe the practices, characteristics or terms that apply when a customer is using a roaming partner's network. For roaming details, T-Mobile tells customers to see their rate plans. The rate plans are not part of this source.
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This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks. Customers should see their rate plans for roaming details.
Qualifications & exceptions
The exclusion covers practices, characteristics and terms on roaming partner networks, not T-Mobile's own networks.
Not stated here
The rate plans that carry roaming details are not supplied.
Applies to postpaid, prepaid, government, enterprise and E-Rate services; government and enterprise may have other terms
The information on this page applies to postpaid and prepaid services, including T-Mobile's government and enterprise services, and to Broadband Internet Access Services bought through the Schools and Libraries (E-Rate) program. Government and enterprise services may have other contractual terms, which this page does not describe.
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This information applies to postpaid and prepaid services, including our government and enterprise services (which may have other contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.
Qualifications & exceptions
Government and enterprise services may have other contractual terms.
Not stated here
The other contractual terms for government and enterprise services are not supplied.
Performance metrics are disclosed on a separate linked page, not supplied here
The performance metrics section says it describes what customers can expect from T-Mobile's network and points to a 'Get details' link. The actual speed, latency and other performance figures are on a separate page that is not part of this source.
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Performance metrics
What you can expect from our high quality network.
Get details
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The linked performance metrics page is not supplied; no speed or latency figures appear in this source.
Legal Rights & Agreement Rules · Context
The FAQ carries other important service information, including the pointer to the Privacy Notice
Beyond the three linked disclosure topics, the page directs customers to its frequently asked questions for other important information about their service, naming the Privacy Notice as one example. The FAQ answers that follow cover broadband labels, network priority, security, blocking, devices, applications, customer-controlled blocking, privacy and complaints.
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For other important information about your service, including our Privacy Notice, please review the frequently asked questions.
Frequently asked questions
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The question headings of the FAQ are absent from the extracted text; only the answers are present.
Disputes are handled under the Terms and Conditions heading "Dispute Resolution and Arbitration"
For information on resolving disputes with T-Mobile, the page sends customers to the Terms and Conditions, under the heading "Dispute Resolution and Arbitration." The dispute process itself, including any arbitration requirement, is in that separate document and is not described on this page.
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For information on resolving disputes with T-Mobile, please review our [Terms and Conditions](https://www.t-mobile.com/company/website/termsconditions.aspx) under the heading "Dispute Resolution and Arbitration."
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The Terms and Conditions and their dispute-resolution terms are not supplied.
The FAQ question this answers is missing from the extracted text.
Legal Rights & Agreement Rules · Procedure
Complaints by end users or edge providers, including about device approval, go by mail to Customer Relations
The FAQ restates how to reach Customer Care: online, in the T-Life app, by calling 1-800-937-8997 or 611, or by writing to T-Mobile Customer Relations in Albuquerque, with Puerto Rico customers writing to the Guaynabo address. It then adds that complaints or questions from end-users or edge providers, including questions about the approval of devices, should be mailed to the relevant one of those addresses.
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Complaints or questions by end-users or edge providers, including regarding the approval of devices, should be mailed to the relevant address above.
Customers with questions or concerns should [contact](https://www.t-mobile.com/contact-us.html) our Customer Care department at [www.T-Mobile.com, in the T-Life app,](http://www.t-mobile.com/) by calling 1-800-937-8997 or 611 from your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.
Qualifications & exceptions
Edge-provider and end-user complaints use the mailing addresses, with Puerto Rico correspondents using the Guaynabo address.
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The page does not say how or when T-Mobile responds to such complaints.