Open Internet Policy

Use & Processing · Context

Network management practices are disclosed on a separate linked page, not supplied here

The page's network management practices section says only how T-Mobile manages data on its network is covered and points to a 'Get details' link for the full disclosure. The detailed network management practices therefore live on a separate page that is not part of this source. The FAQ later refers back to that 'Network Management section' when explaining plan-based network priority.

Supporting quotations

Network management practices

How we manage data on our network.

Get details

Not stated here

• The linked network management practices page is not supplied; its contents cannot be described from this source.

Use & Processing · Company practice

Rate plans and brands carry different network priorities; little effect when the network is lightly loaded

T-Mobile offers a range of rate plan and brand choices that come with different network priorities, as discussed in its Network Management section (a linked page not supplied here). Where the network is lightly loaded, a customer who chose a plan with lower network priority will notice little, if any, effect, and T-Mobile says this is the case in the vast majority of times and locations. The effects under heavy loading are described in the companion card.

Supporting quotations

As discussed in the Network Management section, we offer a range of rate plan and brand choices with different network priorities.

Where the network is lightly loaded, customers will notice little, if any, effect from selecting a plan with lower network priority. This will be the case in the vast majority of times and locations.

Qualifications & exceptions

• Little, if any, effect applies where the network is lightly loaded, which T-Mobile says is the vast majority of times and locations.
• Where the network is heavily loaded relative to capacity, lower-priority customers will likely see reduced speeds (see the companion card).

Not stated here

• Which plans and brands carry which priority is in the Network Management section, which is not supplied.
• The FAQ question this answers is missing from the extracted text.

Cross-references

• related (model-proposed): Network management practices are disclosed on a separate linked page, not supplied here — references: The plan-priority answer opens "As discussed in the Network Management section", pointing to the linked, unsupplied network management practices page.

Use & Processing · Restriction or exception

Lower-priority plans: slower speeds and impacts on real-time services where and when the network is heavily loaded

At times and in locations where the network is heavily loaded relative to available capacity, customers on lower-priority plans will likely see reductions in data speeds, especially during data-intensive activities. Depending on how congested the network is, they may notice more frequent impacts to real-time services such as video conference calling, some video streaming, file downloads and other high-bandwidth activities. T-Mobile says it constantly works to improve performance and capacity but that physical and technical limits exist, and at constrained locations heavy loading may be more frequent. When loading goes down, or the customer moves to a less heavily loaded location, speeds will likely improve.

Supporting quotations

At times and locations where the network is heavily loaded in relation to available capacity, however, those customers will likely see reductions in data speeds, especially if they are engaged in data-intensive activities. Depending on the extent of network congestion, these customers may notice more frequent impacts to real-time services like video conference calling, some video streaming, file downloads, and other high-bandwidth activities.

T-Mobile constantly works to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and at constrained locations, the frequency of heavy loading in relation to available capacity may be greater than at other locations. When network loading goes down or those customers move to a location that is less heavily loaded in relation to available capacity, those customers' speeds will likely improve.

Qualifications & exceptions

• Applies at times and locations where the network is heavily loaded in relation to available capacity.
• Impacts are more likely during data-intensive activities and depend on the extent of congestion.
• Speeds will likely improve when loading drops or the customer moves to a less loaded location.

Not stated here

• No speed figures or thresholds for 'heavily loaded' are given in this source.

Cross-references

• qualifies (model-proposed): Rate plans and brands carry different network priorities; little effect when the network is lightly loaded — qualifies: The heavy-load effects limit the "little, if any, effect" statement to lightly loaded times and locations.

Use & Processing · Company commitment

No traffic prioritization based on who created an application, subject to the same reasonable network management

T-Mobile answers 'No': it does not prioritize traffic on the basis of who created the application. Such traffic is subject to the same reasonable network management practices as other data on the network. This sits alongside the plan-based network priorities described elsewhere in the FAQ, which depend on the customer's plan rather than the application's creator.

Supporting quotations

No. We don’t prioritize traffic on the basis of who created the application subject to the same reasonable network management practices as other data on the network.

Qualifications & exceptions

• Subject to the same reasonable network management practices as other data on the network.

Not stated here

• The FAQ question that this 'No' answers is missing from the extracted text; the answer's wording is the only evidence of its subject.

Cross-references

• contrast (model-proposed): Rate plans and brands carry different network priorities; little effect when the network is lightly loaded — contrast: Reviewed tension: T-Mobile does prioritize by rate plan and brand but says it does not prioritize by who created an application; the two statements pull in different directions on prioritization and are reconciled by the different basis (plan versus application creator).

Use & Processing · Company commitment

No blocking of lawful traffic by content or subject, except customer-chosen services and network-protection judgments

T-Mobile does not block lawful traffic based on its content or subject, unless the blocking is part of a service the customer chose. T-Mobile carves out occasional cases where it judges that protecting its customer base from malicious or other adverse, network-impacting traffic outweighs the access problems experienced by a few; its examples are Internet sources or destinations that are major sources of spam, sources that aggressively scan Internet addresses, and those that have attempted attacks against T-Mobile infrastructure or customer end-points. The related cards describe the address blocking, Wi-Fi port restrictions, threat responses and customer-chosen blocking tools that operate alongside this statement.

Supporting quotations

Unless part of a customer-chosen service, T-Mobile does not block lawful traffic based on content or subject. Occasionally, cases arise where T-Mobile must make a judgment, determining that the value of protecting our customer base from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few. Examples include Internet sources or destinations that are major sources of spam and sources that aggressively scan Internet addresses or those that have attempted attacks against T-Mobile infrastructure or customer end-points.

Qualifications & exceptions

• Exception: blocking that is part of a customer-chosen service.
• Exception: cases where T-Mobile judges that protecting its customer base from malicious or network-impacting traffic outweighs access issues for a few.
• Applies to lawful traffic; unlawful traffic is not covered by the commitment.

Not stated here

• The FAQ question this answers is missing from the extracted text.

Use & Processing · User right or choice

Customers may use any lawful application, including real-time ones, consistent with the Terms and Conditions

T-Mobile customers may use the broadband internet access services to access any lawful application, including real-time applications, in a manner consistent with T-Mobile's Terms and Conditions. At the same time T-Mobile reserves the right to take whatever measures are necessary to protect its network from potentially harmful devices and applications, so an application that threatens the network can be acted against. The Terms and Conditions that frame this permission are a separate document not supplied here.

Supporting quotations

Our customers may use our broadband internet access services to access any lawful application, including real-time applications, in a manner consistent with our Terms and Conditions. T-Mobile reserves the right to take whatever measures are necessary to protect our network from potentially harmful devices and applications.

Qualifications & exceptions

• Use must be consistent with T-Mobile's Terms and Conditions.
• T-Mobile reserves the right to take whatever measures are necessary against potentially harmful devices and applications.

Not stated here

• The Terms and Conditions are not supplied.
• The FAQ question this answers is missing from the extracted text.

Cross-references

• qualifies (model-proposed): Customers may use any compatible GSM, 4G LTE or 5G device as long as it does not harm the network — qualifies: The reservation of measures against potentially harmful devices and applications accompanies the device freedom conditioned on not harming the network.

Use & Processing · Context

Real-time application performance depends on connection speed and latency and on the chosen data plan

How well a real-time application performs on T-Mobile's network depends on the speed and latency of the subscriber's connection and on the data plan the subscriber chose. The page refers back to its earlier answer on network priority, where lower-priority plans may see slower speeds and more frequent impacts to real-time services when the network is heavily loaded.

Supporting quotations

The performance of a real-time application on our network depends on the speed and latency of the subscriber's connection, as well as their chosen data plan (see above for details).

Qualifications & exceptions

• Plan-based network priority (described in the congestion card) is one of the factors behind the chosen data plan.

Not stated here

• No speed or latency figures appear in this source; the performance metrics page is not supplied.

Cross-references

• related (model-proposed): Lower-priority plans: slower speeds and impacts on real-time services where and when the network is heavily loaded — references: "(see above for details)" points back to the network priority answer describing slower speeds and real-time impacts under heavy loading.