Charges & Financial Obligations · Company practice
Reconnection Fees, Ongoing Suspension Charges, and Device Blocking
Reinstating limited, suspended, or terminated service may incur a reconnection fee. Accounts remain responsible for charges incurred during service suspension. T-Mobile may block devices from its network under certain limited circumstances.
Supporting quotations
If your Services, Product, or account is limited, suspended, or terminated, and then reinstated, you may be charged a fee for reconnection or restoration of service. Your account may still incur Charges during Services suspension, and you are responsible for any incurred Charges. Under certain limited circumstances, we may also block your Device from working on our network.
Charges & Financial Obligations · Company commitment
Rate Plan Terms, Governed Conflicts, and Price Commitment Scope
A Rate Plan specifies service allotments, charges, and terms existing at activation. New technologies or features may incur extra charges and are excluded from existing price commitments unless stated otherwise. If Rate Plan terms conflict with these Terms, Rate Plan terms govern.
Supporting quotations
Your “Rate Plan” includes your Service allotments (for example, minutes, messages, or data), Charges, and other terms (including international usage, as applicable) for use on the network that exists at the time of Rate Plan activation.
If your Rate Plan includes a price commitment, that price commitment will not extend to these new technologies, features, or services unless expressly stated otherwise.
If any term in your Rate Plan conflicts with these T&Cs, the term in your Rate Plan governs.
Charges & Financial Obligations · Company commitment
Responsibility for Assessed Charges and Default Paperless Billing
Customers agree to pay all assessed charges accepted or processed through devices on the account, including during suspension. Bills are provided electronically by default unless paper is requested, and billing updates are due within 30 days.
Supporting quotations
You agree to pay all Charges we assess and bill you, or Charges that were accepted or processed through Devices and/or Products on your account, including while your Service is suspended.
You will receive an electronic paperless bill unless you request a paper bill.
You agree to provide us with accurate and complete billing and tax-related information, and to report a change within 30 days of that change.
Charges & Financial Obligations · User right or choice
Third-Party Charges Inclusion on Bill and Blocking Choice
One-time or recurring charges for third-party services and products may be included on the T-Mobile bill. Customers can block third-party charges from being billed at no additional cost via T-Mobile Apps or Customer Care.
Supporting quotations
One-time or recurring Charges for Third-Party Services and Products that you purchase may be included on your T-Mobile bill.
For no additional cost, you can block third party charges from being included on your T-Mobile bill on T-Mobile Apps, or by contacting Customer Care.
Charges & Financial Obligations · Company commitment
Payment Channels, Payment Method Fees, and Restriction to Secure Funds
Payments can be made via T-Mobile Apps, Customer Care, or retail stores; additional fees may apply depending on payment location or method. T-Mobile may restrict payment methods to cashier's check, money order, or secure forms for good reason.
Supporting quotations
Additional Charges or fees may apply depending on where you pay and/or your payment method.
We may restrict your payment methods to cashier’s check, money order, or other similar secure forms of payment at any time for good reason.
Charges & Financial Obligations · Company practice
AutoPay Automatic Billing Without Recurring Notice
AutoPay automatically debits the designated payment method without additional notice or consent before each charge unless required by law. Customers must promptly report payment method changes.
Supporting quotations
Autopay is a free service that automatically processes payments from your designated payment method to pay your bill.
Unless required by law, we will not give you additional notice or obtain additional consent from you before charging Charges to the designated payment account for Autopay.
Charges & Financial Obligations · Company practice
Additional Charges for Out-of-Plan and Special Numbers
Calls to specific numbers, including conference and chat lines, radio broadcasts, calling cards, international numbers, and 900/976 services, incur additional fees and charges outside normal plans.
Supporting quotations
You may have additional fees or Charges for calls to certain numbers (e.g. conference and chat lines, radio broadcast, calling card, international, 900 and 976 calls, etc.).
Charges & Financial Obligations · Restriction or exception
Data Plan Requirements and Usage Monitoring
Data services are provided under a Rate Plan or pay-per-use Data Plan; devices without a Data Plan may not be able to access data services. Usage can be monitored via T-Mobile Apps or short codes.
Supporting quotations
Data service may be included in your Rate Plan or Products, or you may be charged for data usage on a pay-per-use basis (each, a “Data Plan”).
If you do not have a Data Plan, your Device may not be able to access data services.
Charges & Financial Obligations · Company practice
Voice and Message Billing Calculations, Rounding, and Feature Charges
Voice airtime is measured from network processing through hangup and rounded up to the next full minute. Messages are charged whether read or unread, sent or received, solicited or unsolicited, and multiple feature legs incur separate charges.
Supporting quotations
For voice calls, airtime usage is measured from the time the network begins to process a call (before the phone rings or call is answered) through call termination (after you hang up). We round up any fraction of a minute to the next full minute.
You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited.
Charges & Financial Obligations · Company practice
Billing Cycle Timing, Delayed Charges, and Expiration of Allotments
Usage charges may be delayed to subsequent billing cycles and cause customers to exceed allotments. Unused Rate Plan allotments expire at the end of each billing cycle without rollover.
Supporting quotations
Some usage and Charges may be delayed to a later billing cycle, which may cause you to exceed Rate Plan allotments in a later billing cycle. Unused Rate Plan allotments expire at the end of your billing cycle.
Charges & Financial Obligations · Company commitment
Governmental Taxes, Place of Primary Use (PPU), and 60-Day Dispute Window
Customers pay government taxes and fees determined by their Place of Primary Use (PPU), which must be in Puerto Rico for Puerto Rico customers. Disputes regarding PPU location and applied taxes must be filed within 60 days of the bill date.
Supporting quotations
To determine taxes and fees, we use the street address you identified as your Place of Primary Use (“PPU”).
The PPU for Puerto Rico customers must be in Puerto Rico.
Except as may be otherwise required by law, if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of your bill containing such tax or fee.
Charges & Financial Obligations · Company commitment
Surcharges Nature, Variable Rates, and Unannounced Adjustments
Customers agree to pay T-Mobile surcharges, which are company charges rather than government-mandated taxes. Surcharges may change without notice regardless of price promotions, apply whether or not the customer benefits from the funded program, and are subject to 14 days' notice only if causing a material adverse effect.
Supporting quotations
Surcharges are not mandated or imposed on you by law, they are T-Mobile Charges that are determined, collected, and retained by us.
Surcharges may change from time to time without notice regardless of any price-related promotion (and subject to our 14-day notice policy if changes to your Service or Rate Plan will have a material adverse effect on you).
Surcharges will apply whether or not you benefit from the programs, activities, or services included in the Surcharge.
Charges & Financial Obligations · Company practice
Administrative Fees for Activation, Changes, and Transactions
T-Mobile may charge fees for activation, connection, prepayment, reactivation, or maintenance of services, as well as charges for convenience payments, number changes, or device upgrades.
Supporting quotations
We may charge activation, connection, prepayment, reactivation, program, or other fees to establish, connect, change, or maintain Services.
Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.).
Charges & Financial Obligations · Company commitment
Non-Payment Consequences, Lack of Proration, and Service Reduction
Customers remain liable for all charges through the end of the service term including periods of suspension for non-payment without proration. Unpaid accounts may be reduced, suspended, or terminated, and partial payment does not waive full balance.
Supporting quotations
You are responsible for all Charges incurred through the end of, or resulting from, your Service term, including for periods where your Service is suspended for non-payment. Charges may not be prorated while your Service is suspended.
If your account is unpaid or otherwise not in good standing, your Services may be reduced, suspended, or terminated.
Charges & Financial Obligations · Company practice
Late Fees, Returned Payment Fees, and Disregard of Check Notations
T-Mobile charges late fees and returned payment fees up to the maximum permitted by law, and will not honor restrictive or limiting notations written on or submitted with payment checks.
Supporting quotations
We may charge a late fee of up to the highest amount allowed by law if you do not pay by your due date.
If your payment is returned to us as not payable, we will charge a returned payment fee at the highest amount allowed by law.
We will not honor limiting notations you make on or with your checks.
Charges & Financial Obligations · Procedure
Collections Assignment, Small Claims Authority, and Collection Fees
Delinquent accounts may be assigned to a third-party collection agency which may pursue past due amounts in small claims court. The customer owes the collection fee immediately upon referral to the collection agency.
Supporting quotations
You and we each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or costs of collection permitted by law or the Agreement.
If we refer your account to a third party for collection, you will be assessed and owe that collection fee at the time of the referral to the third party.
Returned payment fees and collection fees are calculated as a percentage of the amount due to the extent permitted, or not otherwise prohibited, by applicable law.
Charges & Financial Obligations · Company commitment
Credit Balance Refunds After Cancellation and Small Balance Threshold
Credit balances following cancellation and final reconciliation are refunded to the original payment method or other form. Balances under $1.00 are refunded only upon customer request.
Supporting quotations
If your account has a credit balance due to overpayment after you cancel your Services and after final account reconciliation is complete, we will attempt to refund the eligible credit to your payment method.
If your final eligible credit balance is less than $1.00, we will refund it only upon your request.
Charges & Financial Obligations · Company practice
Credit Checks, Third-Party Reporting, and Credit Bureau Default Reports
T-Mobile obtains credit history from reporting agencies in connection with applications, reviews, or collections, which may affect credit ratings, and reports late payments, missed payments, or defaults to credit bureaus.
Supporting quotations
We may get information about your credit history from credit reporting agencies and from other third parties, which may affect your credit rating, in connection with your application for a Product or Service, and to review or collect on your account.
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
Charges & Financial Obligations · Company practice
Security Deposits, Order Prepayments, and Application to Owed Balances
T-Mobile may require refundable deposits or prepayments, which may be applied to any outstanding balance on any account, and are credited with interest as required by law.
Supporting quotations
We may require you to make a deposit or prepayment for Services. We may apply deposits, payments, or prepayments on any order to any amounts you owe us on any account.
This deposit is refundable and will be applied as a credit to your account along with interest as may be required by law.
Charges & Financial Obligations · Restriction or exception
Prepaid Service Rules, Expirations, Non-Refundability, and Number Reallocation
Prepaid service activates 90 days after purchase unless activated earlier, is non-refundable with no compensation for unused airtime/data, does not provide detailed usage records or monthly bills, and expires or reallocates phone numbers if not timely reinstated.
Supporting quotations
Prepaid Service automatically activates 90 days after purchase unless you activate earlier. Your Service is suspended when your prepaid plan expires.
If you do not reinstate prepaid Service within the required period, your phone number will be reallocated.
Prepaid Service is non-refundable (even if returned during the cancellation period), and no compensation will be given for unused airtime and/or data balances, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records or receive monthly bills.
Charges & Financial Obligations · Company commitment
Filing Fee Reimbursement, Frivolous Claim Sanctions, and Evidence Non-Disclosure
T-Mobile reimburses the customer's initial AAA filing fee exceeding local court filing fees at arbitration close, unless the claim is found frivolous under Rule 11(b) standards. Evidence and testimony are confidential to that proceeding, and prior third-party rulings do not bind the arbitrator.
Supporting quotations
If you initiate an arbitration, you are required to pay AAA’s initial filing fee, but we will reimburse you for the difference between that fee and the fee for filing a complaint in a federal or state court in your county (or parish) of residence, if any, when the arbitration ends.
However, if the arbitrator finds that either the substance of your claim or the relief sought was frivolous, or that your claim was brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then we will not reimburse your initial filing fee and may seek an award of our legal fees or costs against you and/or your counsel.
Any facts, evidence, documents, or testimony introduced or produced in an arbitration proceeding may be used only in that proceeding and may not be disclosed, introduced, or used in another arbitration proceeding even if it involves the same or similar claims.
Charges & Financial Obligations · Company commitment
International Roaming Rates, Voicemail Charges, and Export Law Compliance
International roaming and dialing incur international rates, including charges for incoming calls routed to voicemail even without messages left. Speeds may be reduced, service terminated without notice, and customers must comply with export control laws.
Supporting quotations
You may be charged international rates (including for voice calls, voicemails, and data use) while roaming internationally, or while making and sending international calls and messages from the U.S. (including Puerto Rico).
You may be charged for incoming calls and the routing of those calls to voicemail, even if no message is left.
While roaming internationally, your data speed may be slower, and your Service may be limited or terminated without notice. It’s your responsibility to comply with U.S. Export Control laws and regulations, and foreign import laws and regulations when traveling abroad with your Device.
Charges & Financial Obligations · Procedure
Lost or Stolen Device Reporting, Unauthorized Charges, and Network Blocking
You must report lost or stolen devices immediately and remain responsible for charges incurred before notification or during suspension; unauthorized charges will be credited upon investigation, but device use is evidence of authorization, and T-Mobile may block the device from network registration.
Supporting quotations
Contact us immediately if your Device is lost or stolen because you may be responsible for additional Charges incurred over your Rate Plan before you notify us. You will remain responsible for all Charges incurred even if you suspend your Service.
You are not liable for Charges you did not authorize, however, the fact that your Device or account was used is evidence of authorization. You agree to cooperate with us and provide information if we investigate any unauthorized Charges. We will credit your account for charges we determine are unauthorized.
We may prevent a lost or stolen Device from registering on our and other networks.