Agreement Components and Incorporation of Policies
The customer Agreement consists of the Terms and Conditions, Rate Plan, Data Plan, Product terms, Privacy Notice acknowledgment, financing agreements, Open Internet Policy, and other linked policies.
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Your “Agreement” with us includes the following:
These T&Cs;
Additional terms and conditions found in your Rate Plan, Data Plan, and/or Products;
Your acknowledgment of receiving our Privacy Notice, as described above;
Other agreements, including any service agreements, equipment installment plans, or financing agreements;
Our Open Internet Policy, as amended from time to time, further described in the “Using our Network” section; and
Our other policies, as amended from time to time, linked in these T&Cs, available on www.T-Mobile.com, our account management websites and apps (“T-Mobile Apps”), and/or as otherwise provided to you.
Legal Rights & Agreement Rules · Company commitment
Survival of Asterisk Provisions and Dispute Resolution Precedence
Provisions marked with an asterisk and other provisions expected to survive continue after termination of the Agreement. The dispute resolution provisions in these Terms control over conflicting dispute resolution provisions in any other contract.
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Any section marked “*”, and any other provision which by their nature would be expected to survive, continue after termination of our Agreement with you.
The dispute resolution provision in these T&Cs, including the Class and Mass Action Waiver, and Jury Trial Waiver, controls over the dispute resolution provisions in any other contract or agreement if there is a conflict.
Legal Rights & Agreement Rules · Context
Parties to Agreement and Persons Bound
The agreement binds the account holder, Authorized Users, any person on the account, and anyone allowed to use the Services, Products, or Device, in contract with T-Mobile USA, Inc., its controlled subsidiaries, assignees, and agents.
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These T&Cs are between you, on behalf of yourself, your Authorized Users, any person on your account, and any person you allow to use the Services, Products, or your Device (“you”), and T-Mobile USA, Inc., our controlled subsidiaries, assignees, and agents (“us”, “we”, “our” or “T-Mobile”).
Legal Rights & Agreement Rules · Procedure
Methods of Accepting Terms and Conditions
Terms are accepted by providing a written or electronic signature/confirmation, giving oral acceptance, activating, using, or paying for a Service, Product, or Device, or opening a Device box.
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You accept these T&Cs by doing any of the following things:
Giving us a written or electronic signature or confirmation, or telling us orally that you accept;
Activating, using, or paying for a Service, Product, or Device; or
Opening a Device box.
Legal Rights & Agreement Rules · Company commitment
Notice of Material Adverse Changes and Acceptance by Continued Use
T-Mobile will provide at least 14 days' notice if a change to Services, Product, or Rate Plan terms will have a material adverse effect. Continued use or payment after the effective date constitutes acceptance. T-Mobile may prohibit certain call, message, or session types without further notice.
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If a change to the terms of our Services, Product, or Rate Plan will have a material adverse effect on you, we will provide at least 14 days’ notice of the change.
Your continued use of or payment for our Services or Product after the effective date of the change means you have accepted the changes.
We may prohibit certain types of calls, messages, or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice.
Legal Rights & Agreement Rules · Procedure
Notice Methods, Delivery Timing, and Multi-Line Account Designation
T-Mobile delivers notices electronically or by mail; electronic notices are deemed delivered when sent or posted, and mail notices 3 days after mailing. Multi-line accounts may have an assigned Primary Telephone Number and Primary Account Holder. Customers must promptly report contact updates.
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We may deliver notices to you by mail, bill messages, phone, T-Mobile Apps (including in-app or digital banners and pop-ups), email, push notifications, chat, or other electronic means using your account information in our records.
Electronic notices are considered delivered when sent, posted, or when available on your bill for viewing. Mail notices are considered delivered 3 days after mailing.
For multi-line accounts, we may assign a “Primary Telephone Number” to your account for the purpose of receiving notices, as well as a “Primary Account Holder” for online account management.
Legal Rights & Agreement Rules · Procedure
Service of Process for Legal Proceedings and Registered Agent
To begin arbitration or other legal proceedings, customers must serve T-Mobile's registered agent, Corporation Service Company (or Corporation Service Company Puerto Rico, Inc. for Puerto Rico customers).
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To begin arbitration or any other legal proceeding, you must serve our registered agent, Corporation Service Company, which can be contacted at 1-855-898-6293.
For Puerto Rico customers, our registered agent is Corporation Service Company Puerto Rico, Inc. c/o RVM Professional Services, LLC A4 Reparto Mendoza, Humacao, P.R. 00791and 1-877-603-3095.
Legal Rights & Agreement Rules · Procedure
60-Day Billing Dispute Notice Window, Full Release, and Ongoing Payment Obligation
Customers must notify T-Mobile in writing of billing disputes within 60 days of receiving the bill or lose the right to pursue arbitration or court claims. Accepting a resolution credit or benefit fully releases T-Mobile from liability, and disputed charges must be paid pending resolution unless provided by law.
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Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don’t, you may not pursue a claim in arbitration or in court.
If you accept a credit, refund, or other compensation or benefit to resolve a bill dispute or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding the dispute.
Unless otherwise provided by law, you must remit payment on any disputed Charges until the dispute is resolved.
Legal Rights & Agreement Rules · Procedure
Puerto Rico Billing Dispute Deadlines and Telecommunications Bureau Review
Puerto Rico customers must notify T-Mobile of billing disputes within 20 days of bill mailing to preserve claims. T-Mobile determines within 20 days, and customer has 20 days to seek reconsideration or 30 days to petition the Puerto Rico Telecommunications Bureau (NET).
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Unless required by law or these T&Cs, you must notify us of billing disputes no later than 20 days from the date the bill was sent to you. If you don’t, you may not pursue a claim in arbitration or with the Puerto Rico Telecommunications Bureau.
If you do not agree with the outcome of the objection, you may request a review from the Puerto Rico Telecommunications Bureau (NET) within thirty (30) calendar days from the date of notification of the outcome of the claim
Legal Rights & Agreement Rules · Company commitment
Mandatory Individual Binding Arbitration and FAA Governance
All claims and disputes with T-Mobile—including privacy practices, data security, services, devices, and charges, as well as claims against suppliers or retailers—must be resolved by individual binding arbitration or small claims court under the Federal Arbitration Act.
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By accepting these T&Cs, you are agreeing to resolve any dispute with us through individual binding arbitration or small claims dispute procedures, and to waive your rights to a jury trial and to participate in any class action suit.
INDIVIDUAL BINDING ARBITRATION OR IN SMALL CLAIMS COURT. THIS INCLUDES, BUT IS NOT LIMITED TO, CLAIMS AND DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR PRIVACY NOTICE, PRIVACY OR DATA SECURITY PRACTICES, OUR SERVICES, DEVICES, OR PRODUCTS, AND BILLS OR CHARGES.
This includes any claims against other parties relating to Services, Products, or Devices provided or billed to you (such as our suppliers, dealers, authorized retailers, or third party vendors) whenever you also assert claims against us in the same proceeding.
You and we each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (despite the general choice of law provision set forth below).
Legal Rights & Agreement Rules · Context
Puerto Rico Small Claims Definition as Telecommunications Bureau
For Puerto Rico customers, contractual references to small claims court are defined to mean the Puerto Rico Telecommunications Bureau for matters within its agency jurisdiction.
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For Puerto Rico customers, references to "small claims court" should be understood to mean the Puerto Rico Telecommunications Bureau for matters within the jurisdiction of said agency.
Legal Rights & Agreement Rules · Procedure
Mandatory Informal Dispute Notice and 60-Day Negotiation Requirement
Before initiating arbitration or court proceedings, a party must send a written Notice of Dispute with detailed account and damages information, and both parties must negotiate in good faith for 60 days before any formal proceeding may be filed.
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For all disputes or claims you have, you must first give us an opportunity to resolve your claim by sending a written description of your claim ("Notice of Dispute") to the address provided in the “How Do We Notify Each Other” section.
You and we each agree that neither of us may commence any arbitration or court proceeding unless you and we are unable to resolve the claim(s) within 60 days after receipt of the Notice of Dispute, provided the party who sent the Notice of Dispute has made a good faith effort to resolve the claim during that time.
Legal Rights & Agreement Rules · Procedure
American Arbitration Association Administration and Rules Governance
Unresolved claims are submitted to the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with T-Mobile Terms governing in any conflict with AAA rules.
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To begin arbitration, you must send a letter requesting arbitration and describing your claim to our registered agent (see the “How Do We Notify Each Other” section) and to the American Arbitration Association (“AAA”).
The arbitration of all disputes will be administered by the AAA under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, except to the extent any of those rules conflict with these T&Cs, in which case these T&Cs will govern.
Legal Rights & Agreement Rules · User right or choice
Pre-Appointment Small Claims Election and Judicial Determination
Either party may elect to have qualifying claims heard in small claims court before the arbitrator is appointed; any dispute over small claims qualification is decided exclusively by the court rather than an arbitrator.
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If the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either you or we may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing.
Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator.
Legal Rights & Agreement Rules · Procedure
Single Arbitrator Selection Procedure and Ranking Process
Arbitration is conducted by a single arbitrator selected from a list of five candidates provided by the AAA, with parties having 10 days to strike up to two candidates and rank the remainder.
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The arbitration of all disputes will be conducted by a single arbitrator, selected using the following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10 days, striking up to two candidates, and ranking the remaining candidates in order of preference; (c) the AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d) if for any reason the appointment cannot be made according to this procedure, the AAA may exercise its discretion in appointing the arbitrator.
Legal Rights & Agreement Rules · Restriction or exception
Individual Available Remedies and Limitations on Declaratory or Injunctive Relief
The arbitrator may award on an individual basis any relief available in court, including attorneys' fees and injunctive relief, but injunctive or declaratory relief can run only in favor of the individual claimant to the extent necessary for that individual claim.
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The arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees.
If you seek injunctive or declaratory relief, you agree that the arbitrator may award injunctive or declaratory relief in favor of you alone, and only to the extent necessary to resolve your individual claim.
Legal Rights & Agreement Rules · Procedure
Arbitrator Jurisdictional Powers and Judicial Enforcement Carveouts
The arbitrator decides issues concerning their own jurisdiction and the validity of the arbitration clause, except that courts exclusively decide small claims qualification, compliance with informal dispute procedures, and consistency with the class action waiver.
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The arbitrator will have the power to rule on their own jurisdiction, including any issues concerning the existence, validity, or scope of either the Agreement or the arbitration clause, and whether any claim is subject to arbitration.
Notwithstanding the foregoing, (1) any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator; and (2) a court will have the authority to determine whether the parties have complied with the informal dispute resolution procedures set out in these T&Cs and whether any claim you or we have filed in arbitration or in court is inconsistent with the Class and Mass Action Waiver included in these T&Cs.
Legal Rights & Agreement Rules · Restriction or exception
Class and Mass Action Waiver, Severability, and Stay of Court Claims
All arbitration and court proceedings must be conducted strictly on an individual basis with class and mass actions waived. If part of the waiver is held unenforceable for a claim, that claim is stayed in court until all individual arbitration claims conclude without judicial deference to arbitrator findings.
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YOU AND WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION (THE “CLASS AND MASS ACTION WAIVER”).
In any such case, you and we agree that we will arbitrate all claims, remedies, and requests for relief subject to individual arbitration first, and that any remaining unresolved claims, remedies, or requests for relief may be pursued in court only after the arbitrator’s award has been issued.
Legal Rights & Agreement Rules · Restriction or exception
Waiver of Jury Trial in Court Proceedings
If any claim proceeds in court rather than through arbitration, both the customer and T-Mobile waive any right to a jury trial.
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If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Legal Rights & Agreement Rules · Context
Governing Law, Customer Billing Address Jurisdiction, and Venue Location
The Agreement is governed by the FAA, federal law, and the law of the state where the customer's billing address is located without foreign law application. Proceedings must take place in the billing address county/jurisdiction within the US or Puerto Rico.
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The Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state or jurisdiction in which your billing address in our records is located, without regard to the conflicts of laws rules of that state or jurisdiction. Foreign laws do not apply.
Arbitration or court proceedings must be in the county and state or jurisdiction in which your billing address in our records is located, but not outside the U.S. or Puerto Rico.
Legal Rights & Agreement Rules · Company commitment
Limitation to Direct Damages, Third-Party Account Waiver, and Two-Year Limit
Claims are limited to direct and actual damages with waivers of indirect, special, consequential, and punitive damages. T-Mobile is not liable for unauthorized account access, compromise of third-party financial/crypto accounts, deleted messages/data, or 911 delays, and claims must be commenced within 2 years.
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To the extent permitted by law, you and we each agree to limit claims for damages, or other monetary relief against each other to direct and actual damages regardless of the theory of liability. This means that neither of us will seek any indirect, incidental, special, consequential, treble, or punitive damages from the other.
Additionally, we are not liable for damages arising out of unauthorized access or changes to your account, Services, Products, or Devices, or the use of your account, Services, Products, or Devices by you or by others to authenticate, access, use, or make changes to any third party accounts, including financial, cryptocurrency, and social media accounts.
To the extent permitted by law, you and we each also agree that an arbitration or court proceeding must commence within two (2) years of the date the claim arises.
Legal Rights & Agreement Rules · Restriction or exception
Property Damage Exclusion for Installation, Maintenance, and Removal
T-Mobile is not liable for direct or indirect damage to real or personal property (including walls, floors, wiring, and landscaping) during installation, maintenance, or removal, unless caused by gross negligence or willful misconduct.
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To the fullest extent permitted by law, T-Mobile shall not be liable for any direct or indirect damage to real or personal property arising out of installation, maintenance, or removal activities, except to the extent caused by our gross negligence or willful misconduct. This includes damage to walls, floors, wiring, landscaping, or other physical structures affected during the installation process.
Legal Rights & Agreement Rules · Restriction or exception
Disclaimer of Liability for Outages, Emergency Failures, and Malware
T-Mobile and third-party service providers disclaim responsibility for damages or failures resulting from service interruptions, emergency service access failures, inaccurate location information, spam filter blocking, device damage from viruses or malware, or force majeure events.
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We and any third party providing Services are not responsible for any damage, delay, interruption, or other failures to perform resulting from: (a) providing or failing to provide Services, including, but not limited to, interruptions, delays, deficiencies, or other problems with a Device or network coverage; (b) traffic or other accidents, or any health-related claims relating to our Services, Products, or Devices, (c) an interruption, delay, or failure in accessing or attempting to access emergency services from a Device;
(d) interrupted, delayed, failed, or inaccurate location information services; (e) information or communication that is blocked by a spam filter; (f) damage to your Device or any computer or equipment connected to your Device, or damage to or loss of any information stored on your Device, computer, equipment, or storage space from your use of Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or (g) anything beyond our control, including acts of God, riot, strike, pandemic, epidemic, war, terrorism, or government orders or acts.
Legal Rights & Agreement Rules · Company commitment
Customer Indemnification of T-Mobile for Claims and User Actions
Customers agree to defend, indemnify, and hold harmless T-Mobile, its directors, officers, and employees from any claims arising out of service/device use, agreement breaches, or legal violations by the customer or any person allowed to use the services.
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You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Services, Products, or Devices, breach of the Agreement, or violation of any laws or regulations, or the rights of any third party by you, any person on your account, and any person you allow to use the Services, Products, or Devices.
Legal Rights & Agreement Rules · Restriction or exception
Network Availability Factors, Speed Variations, and Quality Non-Liability
Service availability and speeds vary based on capacity, terrain, weather, Wi-Fi usage, and non-T-Mobile devices. Coverage maps approximate anticipated outdoor coverage, and T-Mobile is not liable for availability or quality problems.
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Your actual Service area, network availability, coverage, and quality may vary based on several factors, including your selected service, network capacity, terrain, weather, if you are on a private or public Wi-Fi network, or if you are using either a non-T-Mobile device or an incompatible device.
Please check our coverage maps, which approximate our anticipated coverage area outdoors.
You agree that we are not liable for problems relating to Service availability or quality.
Legal Rights & Agreement Rules · Company practice
Impact of Third-Party Products on 911 Functionality
Using third-party software or services may cause calling and messaging functionality, including 911 and text to 911, to malfunction or fail entirely, and T-Mobile disclaims responsibility for the availability, reliability, or location accuracy of emergency calls or texts made through them.
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Your download or use of Software, or Third-party Services and Products, may cause certain calling or messaging functionality, including 911, E911, and text to 911, to work differently than services offered by us, or to not work at all. Please review all terms and conditions before using Third-Party Services and Products because we are not responsible for the availability or reliability of 911 calls or texts to 911 messages, or if inaccurate location information is provided to the 911 communications center.
Legal Rights & Agreement Rules · Restriction or exception
Prohibited Network Interference, Unauthorized Boosters, and Automated Feeds
Unless your plan explicitly permits it, you will not use unauthorized repeaters or signal boosters, malicious software, unattended automated feeds or machine-to-machine connections, or applications that consume unreasonable network capacity or degrade network performance and security.
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Unless explicitly permitted by your Rate Plan or Data Plan, you will not use or allow third parties to use your Services, Products, or Devices in a way that we determine:
Uses a repeater or signal booster other than one we provide to you;
Compromises network security or capacity, degrades network performance, uses malicious software or “malware”, hinders other customers’ access to the network, or otherwise adversely impacts network service levels or legitimate data flows;
Uses applications that automatically consume unreasonable amounts of available network capacity;
Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;
Legal Rights & Agreement Rules · Restriction or exception
Prohibited Usage: Excessive Roaming, Hotspot Dominance, Fixed Relocation, and Resale
Prohibited uses include having over 50% Off-Net voice or data usage for any 2 billing cycles in a 12-month period, heavy data usage where the majority is mobile hotspot tethering for 3 cycles in a 6-month period, moving a fixed wireless device from its activation address, or reselling the service.
Supporting quotations
Results in more than 50% of your voice or data usage being Off-Net for any 2 billing cycles within any 12-month period;
Results in unusually high usage (meeting the definition of a heavy data user for your Rate Plan) and the majority of your data usage being Smartphone Mobile HotSpot (tethering) usage for any 3 billing cycles within any 6-month period;
Uses a fixed wireless device (provided for use in a fixed location) at a location or address other than the one provided at activation;
Resells the Service, either alone or as part of any other good or service;
Legal Rights & Agreement Rules · Restriction or exception
Device Tampering, Unlawful Conduct, and Termination Remedies
Device tampering, intellectual property infringement, unlawful or fraudulent conduct, harming T-Mobile or others, or facilitating prohibited activities entitles T-Mobile to deny service or immediately suspend or terminate your account and service without waiving its enforcement rights.
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Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone’s intellectual property rights;
Causes harm or adversely affects us, the network, our customers, employees, business, or any other person;
Uses the Service for any fraudulent, malicious, or unlawful purpose;
Conflicts with applicable law;
Is not in accordance with or violates the Agreement; or
Attempts, assists, or facilitates anyone else in any of the above activities.
If you use your Services, Products, or Devices in any of the above ways, we may suspend or terminate your account and Service at any time. Failure to suspend or terminate your account or Service is not a waiver of those rights. We also reserve the right to deny service for any of the reasons above.
Legal Rights & Agreement Rules · Company practice
911 Availability, Location Limitations, and Number Porting Disruption
Handsets support 911 calls in the U.S. and Puerto Rico with power and connectivity regardless of Rate Plan, but T-Mobile cannot guarantee automatic location transmission or connection to the nearest public safety agency, and number porting may temporarily disrupt 911 location services.
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Our handsets are capable of making 911 calls in the United States and Puerto Rico, and 911 access on traditional cellular networks is available to customers regardless of your Rate Plan. The handset must have battery power and network connectivity to complete a 911 call.
Because a number of factors can impact a 911 operators’ ability to locate you – including the providers’ cell signal, your specific device, third party call routing, local topography, operator equipment, etc. – T-Mobile cannot assure you that your location will be automatically sent when calling 911 or that you will be connected to the nearest public safety agency. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 911 location services while the port is in process.
Legal Rights & Agreement Rules · Company practice
Text-to-911 Availability and Roaming Restrictions
Text-to-911 availability depends on the local emergency communications center capacity and may not function while roaming on another provider network.
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Text-to-911 service may be available in some locations depending on the local 911 communications center’s ability to receive text messages. Text-to-911 may not be available while roaming on another provider’s network.
Legal Rights & Agreement Rules · Company practice
VoIP and Wi-Fi Calling E911 Registered Address Requirement and Limitations
Users of VoIP and Wi-Fi calling must register and update their primary street address for emergency routing; VoIP 911 has inherent limitations and may fail when used away from the registered address, during power or broadband outages, network congestion, or with non-native numbers.
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Before using these services, you must provide us with the primary street address at which the VoIP service will be used (“Your E911 Registered Address”). If you call 911 using these services, we may transmit Your E911 Registered Address to the 911 communications center that answers the call, and it may be used to help emergency responders locate you. You agree to update Your E911 Registered Address before you use your T-Mobile VoIP service or Wi-Fi Calling service at a different location.
If used in a location other than at Your E911 Registered Address;
If there is a problem with the Wi-Fi or broadband network being used, like network congestion, power failure, technical problems, or during system updates or upgrades;
If you use a non-native telephone number; or
If you lose electrical power.
Whenever possible, use a cellular connection to make any 911 calls.
Legal Rights & Agreement Rules · Company practice
TTY Incompatibility over Wi-Fi/VoLTE and RTT Support
TTY calls to 911 do not work over Wi-Fi Calling or VoLTE, for which T-Mobile recommends internet-based Telecommunications Relay Services, while Real-Time Text (RTT) is supported on select devices for contacting 911.
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Calls to 911 from a TTY will not work when using Wi-Fi Calling or Voice over LTE (VoLTE). If you cannot make a voice call to 911, we recommend that you use an internet-based Telecommunications Relay Service such as Video Relay Service, IP Relay Service, or IP Captioned Telephone Service. Our Real-Time Text (“RTT”) technology is also available on our network and can be used on select devices to contact 911.
Legal Rights & Agreement Rules · Company practice
Satellite Wireless Service Text-Only Limitations and Emergency Routing
Supplemental satellite service is limited to text (voice is unavailable), and satellite 911 communications face connection delays, location determination limits, and potential routing through a national call center rather than a local 911 operator.
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Supplemental wireless service using satellites may be available for some customers with qualifying rate plans and Devices. Voice calling is not currently available via satellite and 911 communications are limited to text. 911 service over satellite may not be available or may be limited compared to traditional 911 service, including (a) delay in connecting or delivering messages, (b) inability to determine your location and telephone number, (c) satellite connection issues, or (d) when moving into or out of terrestrial coverage. Some satellite 911 communications may be delivered to a national emergency call center, rather than a local 911 operator which can delay notification to local authorities.
Legal Rights & Agreement Rules · Company commitment
Wireless Emergency Alert Program Broadcasts and Requirements
T-Mobile broadcasts government emergency alerts geographically across network portions at no extra charge, requiring alert-capable handsets with appropriate notification settings.
Supporting quotations
T-Mobile broadcasts Wireless Emergency Alert messages within portions of its network. This allows federal, state, and local government agencies to send alerts about emergencies to wireless customers in specially defined geographic areas. Wireless alert capable handsets with appropriate notification settings are required for the service. There is no additional charge for these Wireless Emergency Alerts.
Legal Rights & Agreement Rules · Company practice
No Waiver of Enforcement, Headings Interpretation, and Severance Clause
Non-enforcement in one instance does not waive T-Mobile's right to enforce the Agreement later, headings are solely for convenience and do not affect interpretation, and invalid terms may be severed while remaining provisions stay in full force and effect.
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ENFORCEMENT OF OUR RIGHTS. If we don’t enforce our rights under the Agreement in one instance, it doesn’t mean we won’t or can’t enforce them in another instance.
HEADINGS. The division of these T&Cs into sections, and the insertion of headings, are for convenience of reference only and will not affect the construction or interpretation of these T&Cs.
SEVERANCE. If any part of the Agreement is held invalid, then that part may be severed from the
Agreement to the extent permitted under applicable law, and the remainder of the Agreement will remain in full force and effect.
Legal Rights & Agreement Rules · Restriction or exception
Assignment Restrictions, Third-Party Beneficiaries, Entire Agreement, and Controlling Language
You cannot assign the Agreement without written consent while T-Mobile may assign it or your debts without notice; the Agreement is not for third-party benefit except specified corporate entities, constitutes the entire agreement unmodifiable by sales representatives, and the English version controls over translations.
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You can't assign or transfer the Agreement or any of your rights or duties under it without our written consent. We may assign or transfer all or part of the Agreement, or your debts to us, without notice.
The Agreement isn’t for the benefit of any third party, except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest.
The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law. You cannot rely on any other documents or statements by any sales or service representatives or other agents to modify the terms of the Agreement.
The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control.