Account Credentials Security and Authentication of Authorized Users
T-Mobile authenticates users by phone via account PIN/passcode and online via password. Presenting valid account credentials is treated as authorized access to the account, and customers are responsible for protecting sensitive credentials.
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We authenticate Authorized Users before we provide access to account information. When calling us, this requires presentation of the account PIN/passcode. You should not share your PIN/passcode, except with Authorized Users.
We will treat presentation of valid account credentials as authorized access to your account.
Security & Safeguards · Company commitment
Spam Filtering Efforts and Absence of Delivery Guarantee
T-Mobile uses filters to block spam calls and messages but provides no guarantee that customers will not receive spam or unsolicited messages.
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Although we use filters to block spam calls and messages, we do not guarantee that you will not receive spam or other unsolicited messages.
Security & Safeguards · Restriction or exception
As-Is Disclaimer of Warranties, Security Non-Guarantee, and Interceptions
Services, products, and devices are provided as-is without warranties of merchantability, fitness, or security, except for separate written device warranties. T-Mobile does not promise uninterrupted service, does not guarantee communications privacy, and disclaims security responsibility for third-party authentications.
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Except for any written warranty that may be provided with a Device you purchase from us, and to the extent permitted by law, the Services, Products, and Devices are provided on an “as is” and “with all faults” basis and without warranties of any kind.
While we strive to protect customer accounts, we do not guarantee security. You accept responsibility if you use our Services or Product as a means of security or authentication for other accounts.
We do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur.
Security & Safeguards · Restriction or exception
Non-Fail-Safe Design and Assumption of Risk for High-Risk Activities
Services, products, and devices are not fail-safe or designed for situations requiring error-free performance. Customers assume all risk of damages from high-risk activities where service interruptions could cause material injury to business, persons, or property.
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Services, Products, and Devices are not represented as fail-safe and are not designed for use in situations where error-free or uninterrupted Services is essential.
You expressly assume the risk of any damages from high-risk activities involving vital communications in which an error or interruption in the Services could lead to material injury to business, persons, property, or the environment.
Security & Safeguards · Company commitment
Parental Controls Availability
T-Mobile offers parental control services designed to help you monitor, filter, or restrict internet access for minors.
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We offer services that help you to monitor, filter, or restrict internet access to minors.
Security & Safeguards · Restriction or exception
Prohibition of Spam, Unauthorized Access, and Malware Distribution
You will not send spam, abusive, or mass automated communications, access systems or data of others without authority, use hacking tools or analyzers, distribute malware or spyware, conduct denial of service attacks, or harvest personal information.
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Misuses the Services, including "spamming" or sending abusive, unsolicited, or mass automated communications;
Accesses the accounts, devices, products, equipment, data, or servers of others without authority, or employs password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, port scanning, or Trojan Horse programs;
Uses the Service to distribute any malware, spyware or other harmful content, engage in denial of service attacks, or to attempt to harvest email addresses or personal information of others;
Security & Safeguards · Company practice
Remote Device Software Modifications and Emergency Calling Downtime
T-Mobile may remotely install or alter software and systems on your device without notice, which may affect or erase data and prevent device use, including emergency calls, while installing.
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We may remotely install or change Software, systems, applications, features, or programming on your Device without notice upon activation or at other times. These changes may impact how you use your Device and could affect or erase stored data. You will not be able to use your Device when installing changes, even for emergencies.
Security & Safeguards · Restriction or exception
Device Data Safeguarding and Personnel/Vendor Access
You are responsible for safeguarding or removing personal and sensitive data from your device, T-Mobile is not responsible for data on it, and its personnel and vendors may access all device information when you provide the device to T-Mobile.
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Your Device may contain sensitive or personal data. We are not responsible for any information on your Device. At all times, you should remove or otherwise safeguard any sensitive or personal data when your Device is out of your possession or control including, but not limited to, when you relinquish, exchange, return, or recycle your Device. You agree that our employees, contractors, and vendors may access all information when you provide your Device to us.