Telegram Business is a paid subscription add-on, available in certain countries
Telegram describes the app itself as free. Telegram Business is presented as an additional service that may be available for purchase in certain countries. It is a subscription membership that unlocks features such as automated messages, quick replies, profile customization and chatbot integration.
Supporting quotations
Some additional services, such as [Telegram Business](https://telegram.org/blog/telegram-business), may be available for purchase in certain countries
Telegram Business is a subscription membership that unlocks exclusive features and improved functionality like automated messages, quick replies, profile customization and chatbot integration.
Qualifications & exceptions
Availability for purchase is limited to "certain countries".
Not stated here
Which countries can purchase Telegram Business is not stated in this document.
The subscription price is not stated in this document.
Charges & Financial Obligations · Permission or license
Buying Business authorizes recurring monthly or yearly payments until cancelled
By purchasing Telegram Business you agree that you are authorizing recurring monthly or yearly payments to Telegram, charged to the payment method you selected. The authorization continues until the subscription is cancelled, by you or by Telegram. Telegram says it uses third-party payment processors to facilitate purchases.
Supporting quotations
By purchasing Telegram Business, you agree that you are authorizing recurring monthly or yearly payments, which will be made to Telegram using the payment method you selected until the subscription is canceled by you or Telegram.
Telegram uses third-party payment processors to securely facilitate purchases of Telegram Business.
Qualifications & exceptions
The authorization lasts until the subscription is canceled by you or Telegram.
Payments are described as made to Telegram using the payment method you selected.
Not stated here
Which payment processors are used is not named.
Whether monthly and yearly plans are both offered, and at what prices, is not stated.
Charges & Financial Obligations · Restriction or exception
A declined payment cancels the subscription unless you provide new payment information
You manage the subscription from the Telegram Business section in your account Settings. If your payment method is declined, you must provide new payment information or the subscription will be canceled. If you provide new information and are successfully charged, the new subscription period is based on the original renewal date, not on the date of the successful charge.
Supporting quotations
You can manage your Telegram Business subscription by accessing the Telegram Business section in the Settings of your Telegram account.
If your payment method is declined, you must provide new payment information or your Telegram Business subscription will be canceled.
If you provide new payment information and are successfully charged, your new subscription period will be based on the original renewal date and not the date of the successful charge.
Qualifications & exceptions
Cancellation follows only if you do not provide new payment information after a decline.
Not stated here
How long you have to provide new payment information after a decline is not stated.
Whether Telegram retries a declined payment before canceling is not stated.
Charges & Financial Obligations · Restriction or exception
You bear applicable taxes and fees; payment providers may add commissions and conversion rates
Users in certain regions may have to pay local taxes, which are calculated and added to the total cost of a purchase. Payment providers may apply their own commissions and conversion rates when payments are made in various currencies, which Telegram says is outside its control. Separately, you are responsible for all applicable taxes, data plans, internet fees and other fees associated with your use of Telegram.
Supporting quotations
Users in certain regions may be required to pay local taxes, which will be calculated and added to the total cost of a purchase.
Payment providers may apply their own commissions and conversion rates to payments in various currencies. This is outside of Telegram’s control.
You are responsible for all applicable taxes, data plans, internet fees, and other fees associated with your use of Telegram.
Qualifications & exceptions
Local taxes apply to users in "certain regions".
The provider commissions and conversion-rate point is about payments in various currencies and is described as outside Telegram's control.
Not stated here
Which regions require local taxes, and the amounts, are not stated.
The amount of any payment-provider commission or conversion rate is not stated.
Account & Service Control · User right or choice
You can cancel at any time, through Telegram settings or the app store you used
You can cancel Telegram Business at any time. The route depends on where you bought it: through the Telegram Business section in Settings of your Telegram account, through your device's Account Settings or the Manage Subscriptions section of the Apple App Store if you paid with your Apple ID, or through the Subscriptions section of Google Play if you bought through Google Play. Cancelling does not end access immediately; the subscription stays active to the end of the current billing period.
Supporting quotations
You can cancel Telegram Business any time.
To cancel your subscription, follow the instructions in the Telegram Business section in the Settings of your Telegram account.
If you purchased Telegram Business using your Apple ID, you can cancel your subscription through your device's Account Settings or in the Manage Subscriptions section of the Apple App Store.
If you purchased Telegram Business using Google Play, you can cancel your subscriptions by visiting the Subscriptions section of Google Play.
Your subscription will remain active from the time you cancel until the end of your current billing period
Qualifications & exceptions
The cancellation route depends on how the subscription was purchased.
Cancellation takes effect at the end of the current billing period, not immediately.
Charges & Financial Obligations · Restriction or exception
After cancelling you keep access to period end, with no refund; charges are generally nonrefundable
When you cancel, the subscription stays active until the end of the current billing period and you do not receive a refund or credit for the remaining days. At the end of the subscription you lose access to all Telegram Business features. Section 5 repeats this as a general rule: all charges for purchases are generally nonrefundable, and there is no partial refund or credit for cancelling a recurring subscription early; it stays valid until the end of its purchased duration.
Supporting quotations
Your subscription will remain active from the time you cancel until the end of your current billing period, and you will not receive a refund or credit for any remaining days in your current billing period.
At the end of your subscription you will lose access to all features associated with Telegram Business.
Generally, all charges for purchases are nonrefundable.
It is not possible to get a “partial refund” or credit if a user wishes to cancel their recurring subscription early – it will remain valid until the end of its purchased duration.
Qualifications & exceptions
Section 5 says "Generally" for nonrefundability; the one refund this document states is the prorated refund if Telegram stops offering subscriptions (section 4.2), covered in a separate card.
Subscriptions bought through a third party may also be subject to that third party's terms (section 3), which are not supplied in this document.
Not stated here
Whether any third-party terms provide refunds for Business subscriptions is not stated here.
The document does not say what other cases, if any, the word "Generally" leaves open.
Account & Service Control · Restriction or exception
Deleting your account or the app does not cancel the subscription
Deleting your Telegram account or removing the Telegram application from your device does not cancel your Telegram Business subscription. To cancel you need to use one of the cancellation routes described in section 2.1.
Supporting quotations
Deleting your Telegram account or removing the Telegram application from your device does not cancel your subscription.
Qualifications & exceptions
The statement is about cancellation; it does not describe what happens to billing after an account is deleted.
Not stated here
What happens to the subscription and its recurring charges once the account is deleted, beyond the statement that it is not canceled, is not described.
Charges & Financial Obligations · Context
Subscriptions bought through Apple or Google bill through that third party and follow its terms too
If you obtain a Telegram Business subscription through a third party such as Google Play or the Apple App Store, the purchase may be further subject to that third party's terms, as agreed between you and the third party. For paid services obtained this way, your billing relationship is directly with the third party.
Supporting quotations
If you obtain a Telegram Business subscription via a third party (e.g. Google Play, Apple App Store), your purchase may be further subject to the third party's terms as agreed between you and the third party.
For paid services obtained via a third party, your billing relationship will be directly with the applicable third party.
Qualifications & exceptions
This applies when the subscription is obtained via a third party; the examples given are Google Play and the Apple App Store.
The wording is that the purchase "may be further subject to" third-party terms, not that those terms replace Telegram's.
Not stated here
The third party's terms are not supplied or summarized here.
The document does not spell out how the statement that payments are made to Telegram (section 1) fits with a billing relationship directly with the third party.
Sharing & Disclosure · Permission or license
A chargeback or refund request on a third-party purchase lets Telegram share account data with that third party
If you issue a chargeback or refund request for a Business subscription paid for through a third party, you agree to allow Telegram to release necessary data to that third party about your account status and your Telegram Business subscriptions.
Supporting quotations
By issuing a chargeback or refund request for Business subscriptions paid for through a third party, you agree to allow Telegram to release necessary data to that third party regarding your account status and Telegram Business subscriptions.
Qualifications & exceptions
The permission is triggered by issuing a chargeback or refund request.
It covers Business subscriptions paid for through a third party.
The data is described as "necessary data" regarding account status and Telegram Business subscriptions.
Not stated here
What data counts as "necessary" beyond account status and subscription information is not defined.
How the third party may use or keep the data is not addressed in this section.
Account & Service Control · Restriction or exception
Breaking the Telegram Terms of Service can mean a ban and loss of Business benefits without compensation
Failure to comply with the Telegram Terms of Service may result in a temporary or permanent ban from Telegram or some of its services. In that case you might lose the benefits of Telegram Business, and Telegram says it will not compensate you for the loss.
Supporting quotations
Failure to comply with the Telegram Terms of Service may result in a temporary or a permanent ban from Telegram or some of its services.
In such instances, you might lose the benefits of Telegram Business and we will not compensate you for this loss.
Qualifications & exceptions
A ban "may" result from non-compliance; it is not stated as automatic.
The ban can be temporary or permanent and can apply to Telegram or only some of its services.
Not stated here
The Telegram Terms of Service are a separate document and are not part of this source, so which conduct triggers a ban is not stated here.
Whether any prepaid fee is returned after a ban is not addressed beyond the statement that Telegram will not compensate the loss.
Charges & Financial Obligations · Company commitment
If Telegram stops offering subscriptions, it cancels yours and refunds the unused prepaid portion
Telegram can decide to stop offering subscriptions at any time, including in response to unforeseen circumstances beyond its control or to comply with a legal requirement. In that case it will cancel your subscription and refund the prorated portion of any prepaid subscription fee that equals the remaining unused term.
Supporting quotations
Telegram can decide to stop offering subscriptions at any time, including in response to unforeseen circumstances beyond our control, or to comply with a legal requirement; in this case we will cancel your subscription and refund the prorated portion of any prepaid subscription fee equal to the remaining unused term of the subscription.
Qualifications & exceptions
The refund applies in the case where Telegram stops offering subscriptions; it is limited to the prorated portion of prepaid fees for the remaining unused term.
This is distinct from a ban for non-compliance (section 4.1), where Telegram says it will not compensate the loss.
Not stated here
When the refund is paid is not stated.
How the refund works for a subscription billed directly by a third party is not stated.
Charges & Financial Obligations · Permission or license
Business was free to Premium subscribers at first; Telegram reserves the right to charge separately later
During an initial phase after launch, Telegram Business is provided complimentary to subscribers of Telegram Premium. After that, Telegram reserves the right to institute a separate charge for Telegram Business services. Elsewhere the terms add that Business features may be included in or bundled with other offerings such as Telegram Premium, in which case your use of Telegram Business is further subject to the Terms of those offerings.
Supporting quotations
During the initial phase following its launch, Telegram Business shall be provided complimentary to subscribers of Telegram Premium.
Subsequently, we reserve the right to institute a separate charge for Telegram Business services.
At times, certain Telegram Business features may be included in or bundled with other offerings, such as [Telegram Premium](https://telegram.org/tos#terms-of-service-for-telegram-premium). In such cases, your use of Telegram Business will be further subject to the relevant Terms of those offerings.
Qualifications & exceptions
The complimentary access is limited to subscribers of Telegram Premium and to the "initial phase following its launch".
Telegram "reserve[s] the right" to charge; the text does not say a charge has been or will be introduced on any date.
Where Business features are bundled with another offering such as Premium, that offering's Terms also apply (section 7.1).
Not stated here
How long the initial phase lasts, and whether it has ended, is not stated.
The amount of any separate charge is not stated.
The Premium terms that would also apply are not supplied in this document.
Charges & Financial Obligations · Permission or license
Telegram can change terms and renewal fees; material changes get 30 days' notice and a chance to cancel
Telegram does not expect frequent price changes, but reserves the right to change both these terms and the fees that apply on renewal of your subscription, to reflect factors such as changes to its business, different product offerings or new economic conditions. For material changes it will give no less than 30 days' advance notice by a message to your Telegram account, and you can cancel your subscription before the new fee takes effect.
Supporting quotations
While we do not anticipate frequent changes to the price of Telegram Business, we reserve the right to change both these terms and the fees in effect on renewal of your subscription, to reflect factors such as changes to our business, different product offerings, or new economic conditions.
We will give you no less than 30 days' advance notice of any material changes via a message to your Telegram account and you will have the opportunity to cancel your subscription before the new fee comes into effect.
Qualifications & exceptions
The advance-notice commitment is stated for "material changes"; the 30 days is a minimum ("no less than").
The fee change applies to the fee in effect on renewal of your subscription.
The notice is sent by a message to your Telegram account, and the opportunity to cancel runs until the new fee comes into effect.
The listed reasons are examples ("factors such as"), not a closed list.
Not stated here
What counts as a "material" change is not defined.
Whether a change that Telegram does not treat as material comes with any notice is not stated.
When changes to the terms other than fees take effect is not stated.
Account & Service Control · Company commitment
Business account messages come via verified service accounts and cover status, not promotions
Telegram says any correspondence about a user's Business account will be sent through verified service accounts in the Telegram app. Messages about the Business account will contain relevant information about the subscription or payment status, not special offers or promotions.
Supporting quotations
Any correspondence from Telegram about a user’s Business account will be sent via verified service accounts in the Telegram app.
Messages from Telegram about your Business account will contain relevant information about your subscription or payment status – not special offers or promotions.
Qualifications & exceptions
The statements are about correspondence concerning the user's Business account.
Not stated here
The text does not say whether Telegram also uses channels other than verified service accounts in the app for Business account matters.
Account & Service Control · Permission or license
Business Services are listed in the app; Telegram can add, remove or make some free later
The services included in the Telegram Business subscription ("Business Services") are listed in the Business Section of official Telegram apps. From time to time Telegram may add new items. It may also remove existing Business Services if it is no longer able to provide them for legal or technical reasons. Some Business Services may also become free of charge for all Telegram users in the future, or be offered as a separate membership tier.
Supporting quotations
The services included in the Telegram Business subscription (“Business Services”) are listed in the Business Section in official Telegram apps.
From time to time, we may add new items into the Business Services. We may also remove some of the existing Business Services if we are no longer able to provide them for legal or technical reasons.
In addition, some Business Services may become free of charge for all Telegram users in the future or be offered as a separate membership tier.
Qualifications & exceptions
Removal is tied to Telegram no longer being able to provide a service "for legal or technical reasons".
The statements are about what may happen in the future ("may"); they do not say any particular service will be removed or made free.
Not stated here
The current list of Business Services is in the app and is not reproduced in this document.
This section does not say whether removing a service reduces the fee, requires notice, or counts as a "material change" for the notice commitment in section 6.2.
Legal Rights & Agreement Rules · Restriction or exception
Business features bundled with other offerings are also subject to those offerings' Terms
Telegram says certain Business features may at times be included in or bundled with other offerings, such as Telegram Premium. When that happens, your use of Telegram Business is further subject to the relevant Terms of those offerings.
Supporting quotations
At times, certain Telegram Business features may be included in or bundled with other offerings, such as [Telegram Premium](https://telegram.org/tos#terms-of-service-for-telegram-premium). In such cases, your use of Telegram Business will be further subject to the relevant Terms of those offerings.
Qualifications & exceptions
This applies "at times" and only to Business features that are included in or bundled with another offering.
The wording is that use is "further subject to" the other Terms, so those Terms apply in addition.
Not stated here
The Terms of Telegram Premium or other bundled offerings are not part of this source.
The document does not state which Terms prevail if they differ.
Legal Rights & Agreement Rules · Restriction or exception
Telegram strives for availability but does not compensate for losses from temporary inability to provide services
Telegram says it strives to make its services available to all users all the time, but occasional technical issues may temporarily prevent it from delivering services, including Business Services. Telegram will not compensate you for any direct or indirect loss resulting from its temporary inability to provide any free or paid services.
Supporting quotations
Telegram strives to make its services available for all users all the time, but occasional technical issues may occur, temporarily preventing us from delivering services, including Business Services, to our users.
Telegram will not compensate you for any direct or indirect loss resulting from our temporary inability to provide any free or paid services.
Qualifications & exceptions
"Strives" describes an aim, not a guarantee of availability.
The no-compensation statement is about losses resulting from Telegram's temporary inability to provide services; it covers free and paid services and direct or indirect loss.
Not stated here
How long an outage must last before it is no longer "temporary" is not stated.
Whether any service credit or fee adjustment is available for a long outage is not stated.
Account & Service Control · Context
Business Services are on major clients such as the official iOS and Android apps, but not necessarily all apps
Business Services are available on major Telegram clients, such as the official iOS and Android apps. Some Telegram apps, whether made by Telegram or by third parties, may not offer all Business Services immediately after they are launched, or at all.
Supporting quotations
Business Services are available on major Telegram clients, such as the official iOS and Android apps.
Some Telegram apps made by Telegram or by third parties may not offer all Business Services immediately after they are launched or at all.
Qualifications & exceptions
The official iOS and Android apps are given as examples of major clients, not a complete list.
Some apps made by Telegram or by third parties may not offer all Business Services right after launch, or at all.
Not stated here
Which specific clients lack which Business Services is not stated.
Account & Service Control · Context
Some Business Services need the latest app version, and others may need it to see your Business content
Some Business Services may require the latest version of the Telegram app on your device. In some cases, the people you interact with also need the latest version to view content you share through Business Services; for example, the location and business hours on your profile may display correctly only for users with an up-to-date version. In general, people you interact with do not need a Telegram Business subscription to view that content.
Supporting quotations
Some Business Services may require the latest version of the Telegram application to be installed on your device.
In some cases, users you interact with may also need to have the latest version of the Telegram application installed on their devices in order to be able to view the content you share with them by the use of Business Services.
For example, the location and business hours you add to your profile may be correctly viewed only by users with an up-to-date version of Telegram.
In general, users you interact with will not have to purchase a Telegram Business subscription in order to view the content you share with them by the use of Business Services.
Qualifications & exceptions
The latest-version requirement applies to "some" Business Services and "in some cases" to the other users.
"In general" signals that other users usually do not need a subscription; the text does not list exceptions.
Not stated here
Which Business Services require the latest version is not listed here.
Any exceptions to the general rule that viewers need no subscription are not stated.
Account & Service Control · Context
Automated responses are optional; Telegram tries to make them work but errors can misdeliver or drop messages
Business services include an optional ability to set up automated responses that are sent to users who contact you, within parameters you specify. Telegram says it will take every effort to make the feature work as expected, but technical errors or factors outside its control, such as hardware or network issues, may cause some messages to be delivered incorrectly or not at all.
Supporting quotations
Business services include the optional ability to set up automated responses that are sent to users who contact you, within certain parameters that you specify.
We will take every effort to ensure this feature works as expected, however, technical errors or factors outside our control (e.g., hardware or network issues) may cause some messages to be delivered incorrectly, or not be delivered at all.
Qualifications & exceptions
The feature is optional, and responses follow the parameters you specify.
Telegram's commitment is to take "every effort", and the text acknowledges that some messages may be delivered incorrectly or not at all.
Not stated here
How often delivery errors occur is not stated.
Legal Rights & Agreement Rules · Restriction or exception
Telegram is not liable for losses if automated messages are not delivered as you intended
If messages are not delivered exactly as you intended, whether because of an error or because of incorrect parameters, Telegram will not be liable and will not compensate any direct or indirect losses that you or your business might incur.
Supporting quotations
In the event that any messages are not delivered exactly as you had intended, either due to an error or to incorrect parameters, Telegram will not be liable and will not compensate any losses, direct or indirect, that you or your business might incur.
Qualifications & exceptions
The exclusion covers non-delivery or incorrect delivery caused by an error or by incorrect parameters, and covers direct and indirect losses to you or your business.
Not stated here
The statement is about automated messages and does not describe any other remedy, such as fixing the error.
Sharing & Disclosure · Permission or license
A connected third-party chatbot can receive and optionally send messages on behalf of your Business account
Telegram Business users can connect a chatbot to their account to streamline and automate interactions between the business and its clients. This enables a designated third-party bot from the Telegram Bot Platform to receive and optionally send messages on behalf of the Business user's account.
Supporting quotations
Telegram Business users can connect a chatbot to their account, to streamline and automate interactions between their business and clients.
This enables a designated third-party bot from the Telegram Bot Platform to receive and optionally send messages on behalf of the Business user's account.
Qualifications & exceptions
The bot is a third-party bot from the Telegram Bot Platform that is designated by the Business user.
The text describes the bot as able to receive and optionally send messages on behalf of the account.
Not stated here
Which chats or message contents the bot can see is not specified in this section.
What the bot developer may do with the messages is governed by terms that are linked but not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Using Chatbot Integration counts as agreeing to Privacy Policy section 6.5 and Bot Terms section 4.3
By using the Chatbot Integration feature, you expressly acknowledge that you have read, understood and agreed to section 6.5 of Telegram's Privacy Policy and section 4.3 of its Bot Terms of Service.
Supporting quotations
By using the Chatbot Integration feature, you expressly acknowledge that you have read, understood and agreed to [section 6.5.](https://telegram.org/privacy#6-5-telegram-business-chatbots) of our [Privacy Policy](https://telegram.org/privacy) and to [section 4.3.](https://telegram.org/tos/bots#4-3-telegram-business) of our [Bot Terms of Service](https://telegram.org/tos/bots).
Qualifications & exceptions
The acknowledgement is triggered by using the Chatbot Integration feature.
It names two sections in two other documents: Privacy Policy section 6.5 and Bot Terms of Service section 4.3.
Not stated here
The text of Privacy Policy section 6.5 and Bot Terms of Service section 4.3 is not part of this source, so what you agree to there is not stated here.
Legal Rights & Agreement Rules · Restriction or exception
Bots are run by independent third parties, so reliability depends on the bot provider and its terms
Telegram stresses that bots on the Telegram Bot Platform are not created or maintained by Telegram and are owned and operated by independent third parties. The reliability, accuracy and availability of the Chatbot Integration feature therefore depends on the third-party provider of the bot you choose, and your use of their service may also be subject to the third party's own terms agreed between you and them.
Supporting quotations
It must be stressed that bots on the Telegram Bot Platform are not created or maintained by Telegram – they are owned and operated by independent third parties.
the reliability, accuracy and availability of the Chatbot Integration feature depends on the third-party service provider that maintains the specific bot you choose, and your usage of their service may further be subject to the third party's terms as agreed between you and them.
Qualifications & exceptions
The statement is about bots you choose on the Telegram Bot Platform.
Third-party terms "may" also apply, as agreed between you and the third party.
Not stated here
The third-party providers' terms are not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Telegram requires bot developers to accept developer terms but does not guarantee the feature or the bot's conduct
Telegram says it takes every precaution to protect your privacy and account, including requiring bot developers to agree to its Terms of Service for bot developers, which detail how they must safeguard data you give them and describe their services transparently. However, Telegram says it cannot guarantee that the feature will always be available or work as intended, or that the third-party service will perform in good faith or exactly as you expect. It encourages you to verify the reliability of the bot you choose and test that it works as intended.
Supporting quotations
Telegram takes every precaution to protect your privacy and your account, including mandating that bot developers agree to strict [Terms of Service](https://telegram.org/tos/bot-developers) that detail how they must safeguard any data you give them and transparently describe their services.
However, we cannot guarantee that this feature will always be available or work as intended, or that the third-party service will perform in good faith or exactly as you expect.
We encourage you to always verify the reliability of the bot you choose, and to perform all necessary tests to ensure it works as intended.
Qualifications & exceptions
The developer-terms requirement is a statement of what Telegram says it mandates; the next sentence then disclaims guarantees.
Telegram's disclaimer covers feature availability, working as intended, and the third party's good-faith or expected performance.
Not stated here
The bot developer terms are linked but not supplied, so what they require is not stated here.
The document does not say what Telegram does if a bot developer breaks those terms.