These Terms of Use, effective August 12, 2025, are a binding contract between you and "us": Ticketmaster LLC, Live Nation Entertainment, Inc., and all of their parents, subsidiaries and affiliates. They govern your use of Live Nation's and Ticketmaster's websites and apps (including livenation.com, ticketmaster.com and ticketexchangebyticketmaster.com) and your purchase, possession, sale, acceptance or use of any of their tickets, products or services, which the Terms together call the "Marketplace." Simply holding, receiving or using a ticket falls within the Terms, not only buying one. Six other policies (Standard Purchase, Resale Purchase, Travel & Experiences, Transfer Recipient, Reseller and Privacy) are also made part of these Terms.
Supporting quotations
Effective Date: August 12, 2025
These Terms of Use (“Terms”) govern your use of Live Nation and Ticketmaster’s websites and applications
your purchase, possession, sale, acceptance, or use of any of our tickets, products, or services
Our other policies—including our Standard Purchase Policy, Resale Purchase Policy, Travel & Experiences Policy, Transfer Recipient Policy, Reseller Policy, and
are also incorporated into these Terms.
These Terms are a legally binding agreement between you, the user (“you” or “your”), and us.
Ticketmaster LLC (“Ticketmaster”), Live Nation Entertainment, Inc. (“Live Nation”), and all of Ticketmaster and Live Nation’s parents, subsidiaries, and affiliates
You and we are each a “party” and collectively we are the “parties” to the contract.
“Marketplace” refers to our websites and mobile applications
and to our tickets, products, and services.
Qualifications & exceptions
The website list is introduced as "including (without limitation)", so other Live Nation or Ticketmaster sites and apps can also be covered.
Not stated here
The full list of Live Nation subsidiaries is referenced to an annual 10-K filing that is not supplied here.
The texts of the six incorporated Other Policies are not supplied in this source.
Legal Rights & Agreement Rules · Restriction or exception
Disputes go to individual binding arbitration, not court
You and Ticketmaster/Live Nation agree that any dispute or claim relating in any way to the Terms, your use of the Marketplace, or products or services sold, distributed, issued or serviced by or through them will be resolved by binding arbitration rather than in court, regardless of when the dispute arose. Both sides give up a jury trial and any right to take part in a class action lawsuit or class arbitration; claims can be brought only individually. Section 14 sets limited exceptions: either side may instead use small claims court for a claim within its jurisdiction, and this updated arbitration agreement and class waiver does not apply to disputes already filed and pending as of August 12, 2025, which keep whatever arbitration agreement (if any) already governed them.
Supporting quotations
you and we agree that any dispute or claim relating in any way to the Terms, your use of the Marketplace, or products or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding arbitration, rather than in court.
This updated arbitration agreement and class action waiver applies to all such disputes or claims between us, except those already filed and currently pending as of August 12, 2025.
will remain governed by any applicable arbitration agreement or agreements that currently exist between the parties in those matters.
By agreeing to arbitration, you and we each waive any right to participate in a class action lawsuit or class action arbitration, except those already filed and currently pending as of August 12, 2025.
IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE
THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL
If a claim is within the jurisdiction of small claims court, either of the parties may (instead of arbitration) choose to take the claim to small claims court
Qualifications & exceptions
Exceptions are limited to those in Section 14; the full procedure (informal resolution, JAMS rules, fees, appeal) is explained in the Section 14 cards.
Legal Rights & Agreement Rules · Company commitment
Changed Terms bind you only once you agree to them
Ticketmaster may update these Terms and its Other Policies from time to time (Section 11). Any change binds you only if and when you agree to the updated Terms. The Effective Date at the top shows when the Terms were last revised, and a Download Prior Version link gives the previous version. If the Terms were updated from a version you previously agreed to, the most recent version you agreed to is the one that governs you.
Supporting quotations
From time to time, we may update these Terms and our Other Policies, as detailed in Section 11, below.
Any changes we make will only be binding on you if and when you agree to the updated Terms.
The Effective Date above will tell you when the Terms were last revised, and the Download Prior Version link will take you to the prior version of the Terms.
To the extent that these Terms have been updated from a prior version of the Terms to which you previously agreed, the most recent version of the Terms to which you agreed supersedes and governs.
Qualifications & exceptions
The agreement-before-binding rule is stated for the updated Terms; whether a change to an incorporated Other Policy needs separate agreement is not stated.
Not stated here
The Terms do not say how agreement to an updated version is given (for example a click-through or continued use).
Content & IP Rights · Permission or license
Personal-use license only; no copying or use of site content or trademarks
Ticketmaster and/or its licensors own the Marketplace and its "Content": all software, content (other than User Content), data and other materials on it. You get a limited, non-exclusive, non-transferable, non-sublicensable license to use the Marketplace and view the Content for personal use only, and only while you comply with the Terms. Beyond that, you may not copy, download or use the Content in any way, and you agree not to act inconsistently with Ticketmaster's ownership. You may not use its trademarks, logos or service marks in any way without prior written permission (requests go to trademarks@ticketmaster.com).
Supporting quotations
The Marketplace, including all software, content (other than User Content, as defined below), data, and other materials on the Marketplace (collectively, our “Content”), is owned by us and/or our licensors.
You agree not to take any actions inconsistent with our ownership interests.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Marketplace and view our Content, for personal use only, conditioned on your compliance with these Terms.
You may not copy, download, or use our Content in any way.
You may not use our trademarks, logos, and service marks in any way without our prior written permission. To request permission, contact us at trademarks@ticketmaster.com.
Qualifications & exceptions
The no-copy rule sits alongside the viewing license; the Code of Conduct separately allows reproduction only as permitted by law for archival purposes.
Legal Rights & Agreement Rules · Restriction or exception
No responsibility for user posts, links, ads or other third-party content
The Marketplace may contain User Content posted by other users and links to third-party websites, advertisements, products, services, content, data or other materials ("Third-Party Content"). Ticketmaster does not endorse or take responsibility for any aspect of either, including content that may be inaccurate, offensive, obscene, threatening or harassing. You agree that Ticketmaster has no liability for your use of or access to User Content or Third-Party Content, and that you use it at your own risk.
Supporting quotations
Our Marketplace may contain User Content (as defined in Section 5, below) or links to third-party websites, advertisements, products, services, content, data, or other materials (“Third-Party Content”).
We don’t endorse or assume responsibility for any aspect of User Content or Third-Party Content, including any content that may be inaccurate, offensive, obscene, threatening, or harassing.
You agree that we have no liability for your use of or access to User Content or Third-Party Content and that you do so at your own risk.
Qualifications & exceptions
Section 9 separately states that limitations apply only to the extent allowed by applicable law and do not limit liability for gross negligence or willful misconduct.
Content & IP Rights · Restriction or exception
What you may not post as User Content
Where the Marketplace lets you post, upload or submit content that other users can see ("User Content"), you agree not to publish anything that: is false, unlawful, misleading, defamatory, obscene, pornographic, harassing, threatening, invasive of privacy or publicity rights, abusive, fraudulent or otherwise objectionable; is patently offensive, such as promoting racism, bigotry, hatred or physical harm; constitutes, encourages or instructs illegal activity or creates civil liability or violates any law or securities exchange rules; gives instructions for illegal activities such as weapons, privacy violations or computer viruses; may infringe patents, trademarks, trade secrets, copyrights or other rights, such as pirated music or links to it; is spam, junk mail, chain letters or pyramid schemes; impersonates anyone or misrepresents your affiliation, including with Ticketmaster; is a third party's private information such as addresses, phone numbers, emails or card numbers; contains restricted, password-only or hidden pages or images; or carries viruses, corrupted data or other harmful files.
Supporting quotations
In connection with your use of the Marketplace, you may be able to post, upload, or submit content to be made available on the Marketplace and viewable by other users (“User Content”).
You expressly agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through the Marketplace any User Content that:
Is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing (or advocates harassment of another person), threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;
Is patently offensive, such as content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
Would constitute, encourage, promote, or provide instructions for an illegal activity or a criminal offense; give rise to civil liability;
or otherwise create liability or violate any local, national, or international law or regulation or the rules of any securities exchange;
Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party
Constitutes mass mailings or “spamming”, “junk mail”, “chain letters”, or “pyramid schemes”;
Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us;
Is private information of any third party, including, without limitation, addresses, phone numbers, email addresses, and credit card numbers;
Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); or
Includes or is intended to facilitate viruses, corrupted data, or other harmful, disruptive, or destructive files.
Qualifications & exceptions
"Otherwise objectionable" leaves the category open-ended; what counts is not further defined.
Content & IP Rights · Restriction or exception
You alone are responsible for what you post, and it may not be removable
You alone are responsible for your User Content, and once posted it cannot always be withdrawn. You assume all risks associated with it, including others' reliance on its quality or accuracy and any risks from personal information you disclose. You may not imply that your User Content is sponsored or endorsed by Ticketmaster or any third party. The Terms warn that you may expose yourself to liability if your content is false, misleading or defamatory, violates third-party rights such as copyright, trademark, privacy or publicity rights, is unlawful (including illegal hate speech or pornography), exploits or harms minors, violates or advocates violating any law, or otherwise violates the Terms.
Supporting quotations
You alone are responsible for your User Content, and once posted to the Marketplace, it cannot always be withdrawn.
You assume all risks associated with your User Content, including anyone’s reliance on its quality, accuracy, or reliability, and any risks associated with personal information you disclose.
You may not imply that your User Content is in any way sponsored or endorsed by us or by any third party.
You may expose yourself to liability if, for example, your User Content contains material that is false, intentionally misleading, or defamatory;
exploits or otherwise harms minors; violates or advocates the violation of any law or regulation; or otherwise violates these Terms.
Content & IP Rights · Permission or license
You give Ticketmaster a perpetual, irrevocable license to use your posts for any purpose
By posting, uploading or submitting User Content you grant Ticketmaster a license to access, store, transmit, use, reproduce, create derivative works of, distribute, publicly perform, display, reformat, incorporate into advertisements and other works, promote, archive and modify it, in its sole discretion and for any purpose, in any media now known or later developed. The license is royalty-free, transferable, sub-licensable, assignable, perpetual, worldwide and irrevocable. It includes the right to make your content available to, and pass these rights to, others Ticketmaster contracts with for operating the Marketplace, and to give third parties access to or disclose your content at its sole discretion. Other users may comment on or tag your content. The stated reason is to operate the Marketplace without its actions being legal violations, but the grant itself is not limited to that purpose.
Supporting quotations
In order to operate the Marketplace, we must obtain from you certain license rights in the User Content that you upload so that actions we take in operating the Marketplace are not considered legal violations.
you grant us a license to access, store, transmit, use, reproduce, create derivative works of, distribute, publicly perform, display, reformat, incorporate into advertisements and other works, promote, archive, and modify your User Content in our sole discretion and for any purpose, in any and all media now or hereafter known.
You agree that these rights and licenses are royalty-free, transferable, sub-licensable, assignable, perpetual, worldwide, and irrevocable
include a right for us to make your User Content available to, and pass these rights along to, others with whom we have contractual relationships related to the operation of the Marketplace, and to otherwise permit access to or disclose your User Content to third parties, at our sole discretion.
you agree that other users of the Marketplace may have the right to comment on or tag your User Content.
Qualifications & exceptions
Ending your account does not end this license: it is described as perpetual and irrevocable.
Content & IP Rights · Restriction or exception
Ticketmaster can remove your posts anytime; you promise you hold all rights
To the fullest extent permitted by applicable law, Ticketmaster reserves absolute discretion to remove, screen, edit, omit, modify or delete any of your User Content at any time, for any reason and without notice, and has no obligation to make any of it available. By posting, you represent and warrant that you have all rights, licenses, consents and permissions needed to grant the license, including written permission from every identifiable person in your content to use their name and likeness, and that your content will not contain copyrighted or other proprietary material unless you have permission or are otherwise legally entitled to post it.
Supporting quotations
To the fullest extent permitted by applicable law, we reserve the right, and have absolute discretion, to remove, screen, edit, omit, modify, or delete any of your User Content at any time, for any reason, and without notice, and you agree that we have no obligation to make available any of your User Content.
you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power, and/or authority necessary to grant the rights granted herein for your User Content, including the written permission of every identifiable person in your User Content to use that person’s name and likeness.
You agree that your User Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.
Security & Safeguards · Restriction or exception
No scraping, reverse engineering, hacking, deep linking or overloading the site
While using any part of the Marketplace you agree not to do or attempt any of the following: violate any applicable law; submit malicious software or material that may compromise security; link to any page other than the home page URL, or deep link for any purpose unless Ticketmaster authorizes it in writing; frame, mirror, scrape or crawl any part of the Marketplace or Content, or create tools or let others do so; modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any part of the Marketplace, including tickets and the algorithms or barcodes used to produce them; remove proprietary notices; impose what Ticketmaster in its sole discretion views as an unreasonable or disproportionately large load on its infrastructure, alone or in a group; reproduce, distribute or create derivative works of the Marketplace or Content, including tickets, except as the law permits for archival purposes; commit a brute force attack; circumvent any security or access control; use the Marketplace to collect information about other users or send spam; manipulate identifiers or disguise the origin of any interaction; or prevent or inhibit others' use.
Supporting quotations
You agree that you will not do or attempt any of the following while using any portion of the Marketplace:
Violate any applicable law or regulation.
Submit any software or other material that is malicious in nature or that may compromise the Marketplace’s security.
Link to any portion of the Marketplace other than the URL assigned to the home page.
Frame, mirror, scrape, or crawl, any part of the Marketplace including any Content or create any tools or allow others to do the same.
Modify, adapt, sub-license, translate, sell, reverse engineer, decompile, or disassemble any portion of the Marketplace, including any tickets or underlying algorithms or barcodes used on or in the production of tickets
Remove any copyright, trademark, or other proprietary rights notices contained on the Marketplace.
Take any action that may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure, whether acting alone or in a group.
Reproduce, modify, display, publicly perform, distribute, or create derivative works of the Marketplace or the Content, including any tickets, except as permitted by law for archival purposes.
Commit a brute force attack against the Marketplace.
Circumvent any security measure, access control system, or other technological control or measure on the Marketplace.
Use the Marketplace to collect information about other users or to send spam.
Manipulate any identifiers or disguise the origin of any interaction with the Marketplace.
Prevent or inhibit the use of the Marketplace by others.
Deep link to the Marketplace for any purpose, unless authorized in writing by us.
Qualifications & exceptions
Attempting a listed act is prohibited as well as doing it.
Account & Service Control · Restriction or exception
No bots, excess orders, borrowed presale codes, fake accounts or commercial reselling use
The Code of Conduct also bars you from: using bot technology or automated purchasing software; ordering more tickets than are allowed for an event; using presale codes that were not sent to you by Ticketmaster or the Event Organizer; concealing your identity or impersonating others, for example by using multiple IP addresses or multimedia communication to conduct transactions, or by impersonating an account holder; creating duplicate accounts or accounts with false information; using the Marketplace for any commercial purpose, or for anything other than personal use to review event and promotional information or to buy, sell or transfer tickets or merchandise for your personal use, unless Ticketmaster authorizes it in writing; and any behavior that prevents another consumer from fair access to tickets.
Supporting quotations
Use bot technology or automated purchasing software on the Marketplace.
Order more tickets than is allowed for a particular event.
Use presale codes that were not sent to you by us or the Event Organizer.
Conceal your identity or impersonate others, for example by using multiple Internet Protocol addresses or multimedia communication to conduct transactions on the Marketplace or by impersonating an account holder.
Create duplicate accounts or accounts using false information.
Use the Marketplace for any commercial purpose or any purpose other than for personal use to review event and promotional information or to purchase, sell, or transfer tickets or merchandise for your personal use, unless otherwise authorized by us in writing.
Engage in any behavior that prevents another consumer from fair access to tickets.
Qualifications & exceptions
Selling tickets for personal use is permitted; posting or selling tickets is also covered by the separate Reseller Policy, which is not supplied.
Not stated here
The per-event ticket limit is set per event and is not stated in these Terms.
Account & Service Control · Restriction or exception
Breaking the Code can mean account loss, revoked tickets and no fee refunds
The Code of Conduct rules are not exhaustive and Ticketmaster says it may modify them at any time. It may take appropriate steps to enforce them to protect the Marketplace's integrity, including suspending or terminating your account and revoking your tickets. If orders are canceled or tickets revoked because you violated the Code of Conduct, you may not be refunded the related fees.
Supporting quotations
These rules are not exhaustive, and we may modify them at any time.
We have the right to take appropriate steps to enforce these rules (including suspending or terminating your account and revoking your tickets) to protect the integrity of our Marketplace.
You may not be refunded for fees related to orders canceled or tickets revoked due to your violation of our Code of Conduct.
Qualifications & exceptions
"May not be refunded" is permissive: a refund of fees is not ruled out in every case.
Not stated here
The Terms speak of fees; whether the ticket price itself is refunded on cancellation is not stated here and may be governed by the unsupplied purchase policies.
Cross-references
contrast (model-proposed): Changed Terms bind you only once you agree to them — contrast: The Code of Conduct says Ticketmaster may modify its rules at any time, while the change notice says changes bind you only if and when you agree to the updated Terms. The Terms do not say whether a Code of Conduct change is a change to the Terms that needs your agreement.
Account & Service Control · User right or choice
You can ask to close your account, but not until your events have happened
You may request to close your account at any time by contacting Ticketmaster. However, it cannot close the account until every event for which you purchased tickets, or listed or sold resale tickets, has taken place.
Supporting quotations
You may request to close your account at any time by
However, we are unable to close your account until all events for which you have purchased tickets (or listed or sold resale tickets) have taken place.
Not stated here
The contact link points to a privacy request web form; how long closure takes after the last event is not stated.
Account & Service Control · Restriction or exception
Ticketmaster can suspend or end your account for any reason and cancel related orders
Ticketmaster may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason. If it has reason to believe you violated the Terms or any Other Policy, it may also: (1) stop you from using the Marketplace or re-registering under another name or email; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings or sales from any account it believes may be associated with you; (4) cancel tickets or orders of any person it believes is acting with you; and (5) use any other legal or contractual remedy, consistent with the Section 14 arbitration agreement. If it terminates your account for misuse of the Marketplace or a Code of Conduct breach, all licenses granted to you under the Terms or Other Policies end automatically and you may not be refunded fees for canceled tickets. After any termination it may, but need not, delete your User Content and is not responsible for deleting it or failing to.
Supporting quotations
We may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason.
if we have reason to believe that you violated these Terms or any of our Other Policies, we may: (1) prevent you from using the Marketplace or re-registering under a different name or email address; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings, or sales made from any account we believe may be associated with you; (4) cancel a ticket or ticket order associated with any person we believe to be acting with you; and/or (5) exercise any other remedy available to us under the law and/or this agreement consistent with Section 14, below.
if we terminate your account due to misuse of the Marketplace or breach of the Code of Conduct, all licenses granted to you under the Terms or our Other Policies will terminate automatically, and you may not be refunded for any fees related to any tickets that are canceled.
If we terminate your account for any reason, we may, but are not obligated to, delete your User Content. We will not be responsible for the failure to delete or the deletion of your User Content.
Qualifications & exceptions
The listed remedies turn on Ticketmaster's belief ("reason to believe", "we believe"), not on a finding of violation.
Not stated here
Whether the ticket price (as opposed to fees) is refunded when orders are canceled is not stated here.
Legal Rights & Agreement Rules · Context
Key sections survive after termination
Sections that by their nature should survive termination continue in full force after either side ends the Terms, including Sections 4 (Our Content), 5 (User Content), 7 (Termination), 8 (Disclaimers and Release), 9 (Limitation of Liability), 10 (Indemnification) and 14 (Disputes and Arbitration). Termination does not limit Ticketmaster's other legal or equitable rights or remedies.
Supporting quotations
All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by us or you—including (without limitation) Sections 4, 5, 7,
, 9, 10, and 14. Termination will not limit any of our other rights or remedies at law or in equity.
Qualifications & exceptions
In the source the "8" in this list is a hyperlink to an unrelated web address; the section number itself matches Section 8.
Legal Rights & Agreement Rules · Restriction or exception
The Marketplace is provided "as is" with no warranties
Ticketmaster offers the Marketplace "as is" and "as available," without warranties unless an Other Policy explicitly states one. To the fullest extent the law permits, it disclaims all express and implied warranties, including title, non-infringement, accuracy, merchantability, fitness for a particular purpose, and warranties arising from course of dealing, performance or trade usage. For example, it makes no warranty that the Marketplace's content or features are accurate, reliable, available or meet your needs.
Supporting quotations
We offer our Marketplace “as is” and “as available,” without warranties (unless explicitly stated in our Other Policies).
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE.
FOR EXAMPLE, WE DON’T MAKE ANY WARRANTIES ABOUT THE CONTENT OR FEATURES OF THE Marketplace, INCLUDING THEIR ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.
Not stated here
Any warranties stated in the Other Policies are not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
You release Ticketmaster from claims about third parties, including unknown ones
Ticketmaster is not responsible for the actions or information of third parties, and you release it from any claims and damages, known and unknown, arising out of or connected with any claim you have against such third parties. If you are a California resident, you waive California Civil Code § 1542. The Terms quote that law as saying a general release does not cover claims the releasing party does not know or suspect at the time; waiving it means the release is meant to reach unknown claims too.
Supporting quotations
We are not responsible for the actions or information of third parties, and you release us from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
If you are a California resident, you waive California Civil Code § 1542
“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release
Qualifications & exceptions
The California Civil Code is an external law; only the text the Terms quote from it is supplied here, and whether the waiver is enforceable is not addressed.
Not stated here
"Third parties" is not defined; Section 9 separately disclaims liability for event organizers, suppliers, advertisers and sponsors.
Charges & Financial Obligations · Restriction or exception
Liability limits: no indirect damages, and a cap of $100 or 12 months of payments
To the extent applicable law allows, the Terms limit the liability of Ticketmaster and its officers, directors, employees and agents; some limits may not apply to you, and the Terms do not limit liability for gross negligence or willful misconduct. Within those bounds: Ticketmaster is not liable for event organizers, suppliers, advertisers and sponsors; it is not liable for attorneys' fees or for indirect, incidental, special, punitive or consequential damages of any type; and its total liability arising out of the Terms or your use of the Marketplace is limited to the greater of $100 or the amount you paid it in the past 12 months.
Supporting quotations
These Terms limit our liabilities as allowed by applicable law; some limitations may not apply to you. For example, these Terms do not limit liability for gross negligence or willful misconduct.
to the extent allowed by applicable law, these Terms do limit our liabilities—and any liabilities of our officers, directors, employees, and agents—as follows:
We are not liable for event organizers, suppliers, advertisers, and sponsors.
We are not liable for attorneys’ fees or for indirect, incidental, special, punitive, or consequential damages of any type (including, without limitation, attorneys’ fees).
Our total liability arising out of or relating to the Terms or your use of the Marketplace is limited to the greater of (1) $100 or (2) the amount you have paid us in the past 12 months.
Qualifications & exceptions
Section 14 separately allows an arbitrator to award attorneys' fees where a statute gives you that right.
Cross-references
qualifies (model-proposed): You assume event risks and waive injury or illness claims, for you and minors with you — qualifies: The event-risk and injury waiver is one of the listed liability limits, so it is bounded by the same statement that the Terms do not limit liability for gross negligence or willful misconduct and apply only as far as law allows.
Legal Rights & Agreement Rules · Restriction or exception
You assume event risks and waive injury or illness claims, for you and minors with you
You voluntarily assume all risks incidental to the event your ticket is for, whether they occur before, during or after it. You waive any claims for personal injury or death, including from a communicable disease or illness even if contracted while attending, against Ticketmaster, event management, facilities, venues, leagues, artists, promoters, other participants, and all their parents, affiliates, agents, officers, directors, owners and employees, on behalf of yourself and any minor accompanying you. This waiver sits inside the liability section, so it applies only to the extent applicable law allows, and that section says it does not limit liability for gross negligence or willful misconduct.
Supporting quotations
You voluntarily assume all risks incidental to the event for which the ticket is issued (whether occurring before, during, or after the event).
You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you CONTRACTED it while attending an event—against us, management, facilities, VENUES, leagues, artists, PROMOTERS, other participants, and all our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.
For example, these Terms do not limit liability for gross negligence or willful misconduct.
Qualifications & exceptions
The waiver is introduced as applying "to the extent allowed by applicable law."
Not stated here
Whether waiving a minor's claims on the minor's behalf is effective depends on law not supplied here.
Charges & Financial Obligations · Restriction or exception
You must cover Ticketmaster's costs for claims caused by your misuse or violations
You agree to defend, indemnify and hold harmless Ticketmaster and its officers, directors, employees and agents, Event Organizers, suppliers, advertisers and sponsors against all claims, damages, losses and expenses of any kind, including reasonable legal fees, arising from or related to: (1) your misuse of the Marketplace or Content, including your User Content; (2) your violation of any third party's rights; (3) your negligence or willful misconduct; or (4) your violation of these Terms, the Other Policies, or any law. Ticketmaster may take exclusive control of the defense of any claim, and you must cooperate fully.
Supporting quotations
You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, Event Organizers, suppliers, advertisers, and sponsors harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs)
arising from or related to (1) your misuse of the Marketplace and/or the Content (including your User Content), (2) your violation of the rights of any third-party, (3) your negligence or willful misconduct, or (4) your violation of these Terms, including the Other Policies, or any applicable law or regulation.
We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.
Legal Rights & Agreement Rules · Company practice
Why Terms may be updated, and how you learn of it
Ticketmaster may update the Terms and Other Policies from time to time to reflect changes in the Marketplace or its business, for legal, regulatory or security reasons, to promote safety, to prevent abuse or harm, or for other reasons. When it revises the Terms it updates the Effective Date at the top. As in the Overview, changes bind you only if and when you agree to the updated Terms, and if you agreed to an earlier version the most recent version you agreed to governs.
Supporting quotations
We may update these Terms and our Other Policies from time to time to reflect changes in our Marketplace or how we do business, for legal, regulatory, or security reasons, to promote a safe and secure experience on our Marketplace, to prevent abuse of or harm to our Marketplace, or for other reasons.
If we revise these Terms, we will update the Effective Date at the top. Any changes we make will only be binding on you if and when you agree to the updated Terms.
the most recent version of the Terms to which you agreed supersedes and governs.
Qualifications & exceptions
"Or for other reasons" means the list of reasons is not limiting.
Not stated here
How agreement to updated Terms is collected is not stated.
Legal Rights & Agreement Rules · Context
Assignment, no waiver, headings and severability
Ticketmaster may assign these Terms and the rights in them, but you may not assign them without its prior express written consent. If you do not comply with the Terms or Other Policies (including the purchase, resale, reseller, transfer recipient and travel policies) and Ticketmaster does not act right away, it does not waive its right to act now or later. Section headings are for reference only and are not legally binding. If any part of the Terms is invalid or unenforceable, it is severed and the rest stays in effect.
Supporting quotations
These Terms, and licenses or rights granted herein, may be assigned by us but may not be assigned by you without our prior express written consent.
If you don’t comply with the Terms or Other Policies, including the Standard Purchase Policy, Resale Purchase Policy, Reseller Policy, Transfer Recipient Policy, and Travel & Experiences Policy, and we don’t act right away, we don’t waive any rights to take action now or in the future.
Section headings are used for reference and convenience only and are not legally binding.
If any part of these Terms is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
Legal Rights & Agreement Rules · Context
Who counts as an "Event Organizer"
Throughout the Terms, "Event Organizer" means the people who put on events, such as artists, venues, teams, fan clubs, promoters, record labels, leagues and sponsors. It matters for presale codes (only codes sent by Ticketmaster or the Event Organizer may be used), Standard Tickets (sold for the first time on the Event Organizer's behalf) and the indemnity, which also protects Event Organizers.
Supporting quotations
We use the term "Event Organizer" to refer to the people who put on the events—such as artists, venues, teams, fan clubs, promoters, record labels, leagues, and sponsors.
Qualifications & exceptions
The list is introduced with "such as", so it is illustrative.
Use & Processing · Permission or license
Opting in to texts allows recurring automated marketing messages
Ticketmaster offers browsing and mobile messaging services that may include alerts, promotions and other marketing offers. If you choose to receive these messages, you agree it may send recurring messages, including by automated technology, to the mobile number you gave when signing up, including for advertising or marketing; your wireless carrier may charge message and data rates. Your consent is never required as a condition of buying anything. Ticketmaster is not responsible for the accuracy of information in its messages, for misdelivered or late messages, or for your deleting or failing to store them.
Supporting quotations
We offer browsing and mobile messaging services which may include alerts, promotions, and other marketing offers.
If you choose to receive these mobile messages, you agree that we may send recurring messages (including by automated technology) to the mobile phone number you provided when you signed up, including for advertising or marketing purposes, subject to message and data rates that may be charged by your wireless carrier.
However, your consent is never required as a condition of purchasing anything from us.
We are not responsible for the accuracy of any information displayed in our messages, for any misdelivery or untimely delivery of messages, or for your deletion of or failure to store any messages from us.
Use & Processing · User right or choice
Stop texts by replying STOP or emailing; removal can take 10 days
You may opt out of any messages by replying STOP to a message, texting STOP to the shortcode provided, or emailing texthelp@livenation.com or texthelp@ticketmaster.com (as applicable) with your request and mobile number. Those email addresses are not for general customer support. It may take up to 10 days to remove your number from the database. For help, text HELP to the shortcode or email the same addresses.
Supporting quotations
You may opt out of any messages by replying to a message with the text message “STOP,” by sending the text message “STOP” to the shortcode provided, or by sending an email to texthelp@livenation.com or texthelp@ticketmaster.com, as applicable, with your request and mobile device number.
Please note that these email addresses are not for general customer support inquiries. It may take us up to 10 days to remove your mobile device number from our database.
For additional help with respect to text messages, text “HELP” to the shortcode provided, or email texthelp@livenation.com or texthelp@ticketmaster.com, as applicable.
Sharing & Disclosure · Permission or license
You authorize your mobile carrier to share account and device data for fraud checks
You authorize your wireless carrier to disclose certain information about your account and device to Ticketmaster so it can investigate identity verification and fraud in your transactions with it. The sentence sits in the Mobile Messaging section but is not itself limited to people who signed up for messages.
Supporting quotations
You authorize your wireless carrier to disclose certain information about your account and device to us to investigate identity verification and fraud with respect to your transactions with us.
Not stated here
Which account and device information is disclosed is not specified ("certain information"); the Privacy Policy that may describe it is not supplied.
Whether the authorization applies to all users or only to those who enrolled in mobile messaging is not stated.
Legal Rights & Agreement Rules · Restriction or exception
The arbitration agreement: who, what, and its three exceptions
Except as Section 14 provides, any dispute, claim or controversy relating in any way to the Terms or your use of the Marketplace, which includes all products or services sold, distributed, issued or serviced by or through Ticketmaster, must be resolved solely by binding arbitration rather than in court, no matter when it arose. Both parties waive any right to a jury trial and may bring claims against each other only individually, not as a plaintiff or class member in any purported class proceeding. The limited exceptions are: (1) a claim within small claims court jurisdiction may instead go to small claims court in your county of residence or the one closest to it, and you may also choose the Los Angeles County small claims court; (2) if the arbitration agreement is held unenforceable, litigation goes to Los Angeles County courts (see the venue card); and (3) the updated agreement does not apply to disputes already filed and pending as of August 12, 2025, which may or may not be arbitrable under whatever agreement already governs them.
Supporting quotations
THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY RELATING IN ANY WAY TO THE TERMS OR YOUR USE OF THE Marketplace, which includes all PRODUCTS OR SERVICES SOLD, DISTRIBUTED, ISSUED, OR SERVICED BY OR THROUGH US
WILL BE RESOLVED SOLELY BY BINDING ARBITRATION AS SET FORTH IN THE TERMS, RATHER THAN IN COURT.
BY AGREEING TO ARBITRATION, THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING.
Exceptions. This arbitration agreement and class action waiver shall be subject to these limited exceptions:
If a claim is within the jurisdiction of small claims court, either of the parties may (instead of arbitration) choose to take the claim to small claims court in your county of residence or in closest proximity to your residence; you may also choose to take the claim to small claims court in the Superior Court of California, County of Los Angeles.
This updated arbitration agreement and class action waiver does not apply to any disputes or claims already filed and currently pending as of August 12, 2025.
such that those matters may or may not be subject to arbitration, and if the former, will remain governed by any applicable arbitration agreement or agreements that currently exist between the parties in those matters.
IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE
Qualifications & exceptions
Small claims court use still requires the informal dispute resolution step first.
Legal Rights & Agreement Rules · Restriction or exception
If arbitration is unenforceable, suits go only to Los Angeles County courts
If the arbitration agreement is for any reason held unenforceable, any litigation against Ticketmaster (other than small claims actions) may be started only in a federal or state court located in Los Angeles County, California, and both you and Ticketmaster consent to those courts' jurisdiction.
Supporting quotations
If this arbitration agreement in the Terms is for any reason held to be unenforceable, any litigation against us (except for small claims court actions) may be commenced only in a federal or state court located within Los Angeles County, California, and you and we each consent to the jurisdiction of those courts for such purposes.
Qualifications & exceptions
For Illinois event resale disputes, the Terms separately add consent to Illinois jurisdiction for court proceedings if arbitration is held unenforceable.
Legal Rights & Agreement Rules · Procedure
Before arbitration or small claims: written notice and a personal conference
Before either side may start an arbitration or a small claims case, it must go through informal dispute resolution. The claimant gives written notice: you email Live Nation Entertainment at disputes@ticketmaster.com with your full name, the email and mailing address on your Live Nation or Ticketmaster account, your lawyer's name and contact details if you have one, and a brief description of your claims and the relief you want; Ticketmaster notifies you at the email address it has on file. The parties must then personally meet and confer by phone or video conference in good faith; lawyers may take part. The conference must happen within 60 days of receipt of the notice unless both agree to extend. Only if the dispute is still unresolved after that conference may the claimant file. What is said in the process is confidential and inadmissible later (though otherwise admissible evidence stays admissible), and any statute of limitations is paused meanwhile. The disputes@ address is monitored only for dispute and arbitration notices.
Supporting quotations
the parties agree that, before a party may commence an arbitration or assert a claim in small claims court, they will engage in the following informal dispute resolution process:
To notify us that you intend to initiate informal dispute resolution, you must send an email to Live Nation Entertainment, Inc. at disputes@ticketmaster.com, providing: your full name; the email address and mailing address associated with your Live Nation or Ticketmaster account; your counsel’s name and contact information, if you are represented by counsel; and a brief description of your claim(s) and the relief sought.
To notify you that we intend to initiate informal dispute resolution, we will email you at the email address that we have on file for you
Please note that the disputes@ticketmaster.com email address is only monitored for notices to initiate informal dispute resolution or to commence arbitration
The parties will then personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this mutual arbitration agreement. If either party is represented by counsel, that party’s counsel may participate in the informal dispute resolution conference.
All offers, promises, conduct, and statements made in the course of the informal dispute resolution process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding
provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the informal dispute resolution process.
The informal dispute resolution conference shall occur within sixty (60) days of receipt of the written notice described above, unless an extension is mutually agreed upon by the parties.
If, after participating in that conference, the parties have been unable to resolve the dispute, the claimant may commence an arbitration or assert a claim in small claims court in accordance with this arbitration agreement.
Any statute of limitations will be tolled while the parties engage in the informal dispute resolution process described in this section.
Qualifications & exceptions
"Personally meet and confer" indicates the party itself, not only a lawyer, takes part.
Not stated here
What happens if the conference does not take place within 60 days is not stated.
Legal Rights & Agreement Rules · Context
Federal Arbitration Act and federal law govern; state arbitration law does not
The arbitration agreement is governed in all respects by the Federal Arbitration Act (9 U.S.C. § 1 et seq., the "FAA"), including its procedural provisions, so the FAA controls how the agreement and its class action waiver are interpreted and enforced. State arbitration laws do not govern in any respect. You and Ticketmaster agree the Terms evidence a transaction involving interstate commerce and are governed by federal law to the fullest extent possible. One stated exception: notwithstanding this governing-law provision, arbitrator selection follows applicable law, including specified California Code of Civil Procedure sections.
Supporting quotations
The arbitration agreement in the Terms is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (“FAA”), including its procedural provisions, in all respects.
This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver. State arbitration laws don’t govern in any respect.
you and we each agree that the Terms evidence a transaction involving interstate commerce, and will be governed by and construed in accordance with federal law to the fullest extent possible.
notwithstanding any conflicting provisions in the JAMS Streamlined Arbitration Rules & Procedures or the Mass Arbitration Procedures and Guidelines, and notwithstanding the Governing Law provision above, arbitrator selection will proceed in accordance with applicable law
Qualifications & exceptions
The FAA and the California code sections are external laws; their contents are not supplied by this source.
Not stated here
Which state law governs non-arbitration matters where federal law does not apply is not named.
Legal Rights & Agreement Rules · Context
What an arbitrator can award, and limited court review
Arbitration has no judge or jury, and court review of an award is limited under the FAA. But the arbitrator can award, on an individual basis, the same damages and relief a court could, including injunctive and declaratory relief and statutory damages, and must follow the Terms as a court would. The arbitrator can also award public injunctive relief if the law authorizes it and the individual claim warrants it.
Supporting quotations
There is no judge or jury in arbitration, and court review of an arbitration award is limited pursuant to the FAA.
However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the Terms as a court would.
For the avoidance of doubt, the arbitrator can award public injunctive relief if authorized by law and warranted by the individual claim(s).
Qualifications & exceptions
A limited appeal to a three-arbitrator JAMS panel exists for injunctive relief decisions only.
Legal Rights & Agreement Rules · Procedure
JAMS runs the arbitration; 75+ coordinated claims follow mass-arbitration rules
Any arbitration is administered by JAMS under its Streamlined Arbitration Rules & Procedures and, if applicable, its Mass Arbitration Procedures and Guidelines in effect when the arbitration is filed, except as the Terms modify them. A Mass Arbitration means 75 or more similar demands against the same or related parties by individual claimants represented by the same law firm or coordinating firms. In a Mass Arbitration, JAMS may appoint a Process Administrator to decide preliminary and administrative matters. The parties agree those mass procedures do not include mandatory mediation or test cases and do not turn individual arbitrations into representative or class arbitrations.
Supporting quotations
Arbitration Proceedings and Rules. The following rules and procedures shall apply:
Any arbitration will be administered by JAMS in accordance with their Streamlined Arbitration Rules & Procedures and, if applicable, Mass Arbitration Procedures and Guidelines in effect at the time the arbitration is filed, except as modified by the Terms.
a Mass Arbitration is defined as 75 or more similar demands for arbitration filed against the same party or related parties by individual claimants represented by either the same law firm or law firms acting in coordination.
In a Mass Arbitration, JAMS may designate a Process Administrator to hear and determine preliminary and administrative matters.
The JAMS Mass Arbitration Procedures and Guidelines do not include mandatory mediation or test cases. The parties agree that the JAMS Mass Arbitration Procedures and Guidelines do not convert traditional, individual, bilateral arbitrations into representative or class arbitrations.
Not stated here
The JAMS rules are external documents referenced by link and are not supplied here.
Legal Rights & Agreement Rules · Procedure
Arbitrator selection follows California law; equitable claims are split into liability then relief
Notwithstanding conflicting JAMS rules and notwithstanding the federal governing-law provision, arbitrator selection proceeds under applicable law, including Cal. Civ. Proc. Code §§ 1281.9 and 1281.91(b)(1). For efficiency, if a claim seeks equitable relief such as an injunction, the arbitrator must bifurcate the proceeding: rule on liability first, before any proceedings (including discovery) about the appropriate relief.
Supporting quotations
notwithstanding any conflicting provisions in the JAMS Streamlined Arbitration Rules & Procedures or the Mass Arbitration Procedures and Guidelines, and notwithstanding the Governing Law provision above, arbitrator selection will proceed in accordance with applicable law
including without limitation Cal. Civ. Proc. Code §§ 1281.9, 1281.91(b)(1).
in the event of a claim seeking equitable relief (including injunctive relief), the arbitrator shall bifurcate the proceeding and rule on liability first, before conducting any proceedings (including discovery) related to the appropriate relief.
Qualifications & exceptions
The cited California code sections are external law; their contents are not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration proceedings and awards are confidential
Unless applicable law or procedural fairness requires otherwise, the arbitration and all records about it, including documents prepared or produced, the hearing and the award, are confidential and will not be disclosed to any third party, except as needed to get a court to confirm the award.
Supporting quotations
Unless applicable law or procedural fairness requires otherwise, the arbitration proceeding and all records pertaining to it—including but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration award—will be confidential and will not be disclosed to any third-party, except as necessary to obtain court confirmation of the arbitration award.
Legal Rights & Agreement Rules · Procedure
How to start an arbitration
Only a party that has completed the informal dispute resolution process may start an arbitration. It must submit a Demand for Arbitration and a copy of the Terms to JAMS and give notice to the other party. Notice to Ticketmaster must be emailed to Live Nation Entertainment at disputes@ticketmaster.com; notice to you goes to the email address it has on file for you. The disputes@ address is monitored only for dispute and arbitration notices.
Supporting quotations
A party who has complied with the informal dispute resolution provisions described above, and who wishes to start arbitration, must submit a Demand for Arbitration and a copy of the Terms to JAMS, and must also give notice to the other party.
If the notice is being sent to us, it must be emailed to Live Nation Entertainment, Inc. at disputes@ticketmaster.com. If the notice is being sent to you, it will be sent to the email address that we have on file for you.
Charges & Financial Obligations · Company commitment
You pay a $250 filing fee; Ticketmaster pays the rest unless your claim is frivolous
If you start an arbitration under the Terms, you must pay JAMS's $250 filing fee and no other arbitration fees; Ticketmaster pays all other JAMS fees and expenses, unless the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose. If JAMS determines you cannot pay any part of the filing fee, Ticketmaster pays that part too. These fee rules do not cover your own lawyer's fees.
Supporting quotations
If you commence an arbitration in accordance with the Terms, you will be required to pay JAMS’s $250 filing fee.
all other fees or expenses charged by JAMS will be paid by us (unless the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose).
Further, if JAMS determines that you are unable to pay any part of the filing fee, we will pay that part too.
Qualifications & exceptions
Mass Arbitrations follow a separate fee schedule, with consumers' aggregate share capped at $2,500.
Not stated here
Who bears JAMS fees if the arbitrator finds a claim frivolous is not stated beyond lifting Ticketmaster's commitment.
Charges & Financial Obligations · Company commitment
In mass arbitrations, consumers together pay at most $2,500 in filing fees
When a Mass Arbitration is filed under the Terms, the parties agree to pay JAMS's initial filing fee under the JAMS Mass Arbitration Procedures Fee Schedule. If that schedule applies, the most consumers may be required to pay, in aggregate, is $2,500, and Ticketmaster pays all other applicable fees and costs. The parties also agree that JAMS may change the amount or timing of any fees due, and agree not to oppose such changes, provided they do not increase the fees to either party.
Supporting quotations
When a Mass Arbitration is filed pursuant to these Terms, the parties agree to pay JAMS’s initial filing fee as set forth in the JAMS Mass Arbitration Procedures Fee Schedule, available at
If JAMS’ Mass Arbitration Procedures Fee Schedule is applicable, the most that consumers, in the aggregate, may be required to pay is $2,500. We will pay all other applicable fees and costs.
The parties agree that JAMS has discretion to modify the amount or timing of any fees due under any applicable rules or fee schedules, and further agree not to oppose any modifications to the timing or amount of any fees due—provided that such modifications don’t increase the fees to either party.
Qualifications & exceptions
The $2,500 cap is an aggregate for all consumers in the mass arbitration, not per person.
Not stated here
The JAMS Mass Arbitration fee schedule is referenced by link and not supplied.
Charges & Financial Obligations · Restriction or exception
Each side pays its own lawyers unless a statute or the arbitrator says otherwise
You are responsible for your own attorneys' fees, and Ticketmaster will not pay any attorneys' fees unless the arbitrator orders it to. Where a statute gives you the right to recover attorneys' fees if you win, the arbitrator may award them under that statute.
Supporting quotations
You are responsible for your own attorneys’ fees; we will not pay any attorneys’ fees unless ordered to do so by the arbitrator.
For the avoidance of doubt, in cases where a statute gives you the right to recover attorneys’ fees if you prevail, the arbitrator may award attorneys’ fees pursuant to that statute.
Legal Rights & Agreement Rules · Restriction or exception
The arbitrator decides disputes about the Terms themselves, except which version you agreed to
To the extent the law permits, the arbitrator, not any court or agency, has exclusive authority to resolve all disputes about the interpretation, applicability, enforceability or formation of the Terms, including any claim that all or part of the Terms is void or voidable. But if there is a dispute about which particular version of the Terms you agreed to, a court decides that question before the arbitration begins. The arbitration agreement is meant to be broadly interpreted and survives termination of the Terms.
Supporting quotations
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of the Terms, including, but not limited to, any claim that all or any part of the Terms is void or voidable;
however, in the event of a dispute about which particular version of the Terms you agreed to, a court will decide that specific question prior to the commencement of the arbitration.
This arbitration agreement is intended to be broadly interpreted and will survive termination of the Terms.
Legal Rights & Agreement Rules · Procedure
Only injunctive-relief decisions can be appealed, to a three-arbitrator JAMS panel within 21 days
Court review of an arbitration decision is limited under the FAA, but the Terms add a limited appeal: within 21 days of the decision, any party may appeal the arbitrator's grant or denial of injunctive relief to a panel of three JAMS arbitrators. Except as the Terms provide otherwise, the appeal follows the JAMS Optional Arbitration Appeal Procedure. To appeal, a party submits a Demand for Arbitration and a copy of the Terms to JAMS and notifies the other side as for an arbitration. The panel consists of retired state or federal judges or licensed attorneys with at least 20 years of active litigation experience and substantial expertise in the relevant law, and it reviews the decision de novo. There is no appeal from the panel's decision except as the FAA provides, and decisions not involving injunctive relief cannot be appealed under this procedure.
Supporting quotations
the Terms provide a limited right to appeal the arbitrator’s decision—regarding injunctive relief only—to a panel of three JAMS arbitrators
any party may—within 21 days of the arbitrator’s decision—appeal the arbitrator’s grant or denial of injunctive relief to JAMS
Except as otherwise provided by the Terms, the appeal will be conducted pursuant to the JAMS Optional Arbitration Appeal Procedure, available at
To commence an appeal, a party must submit a Demand for Arbitration and a copy of the Terms to JAMS, and must also provide notice to the other party in the manner described above in this section.
The JAMS appeal panel will consist of three arbitrators who are either (a) retired state or federal judges or (b) licensed attorneys with at least 20 years of active litigation experience and substantial expertise in the substantive laws applicable to the subject matter of the dispute.
The JAMS appeal panel will conduct a de novo review of the arbitrator’s decision.
Except as provided in the FAA, there will be no right of appeal from the JAMS appeal panel’s decision.
For the avoidance of doubt, arbitrator decisions not involving injunctive relief may not be appealed pursuant to this sub-section.
Not stated here
The JAMS Optional Arbitration Appeal Procedure is referenced by link and not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Illinois event resale disputes: arbitration still applies, plus consent to Illinois courts
Solely to comply with the Illinois Ticket Sale and Resale Act (815 ILCS 414/1.5 et seq.), if your dispute concerns the resale of a ticket for an event in Illinois, you may submit your complaint to JAMS as an arbitration demand, to be decided by an independent arbitrator under the Terms. You also agree to submit to Illinois jurisdiction for complaints involving a ticketed event held in Illinois. That consent does not waive the agreement to arbitrate or its scope; it applies only to court proceedings connected with an arbitration (such as a motion to enforce an award) or if the arbitration agreement is held unenforceable. This sits alongside the general rule that, if arbitration is unenforceable, litigation may be brought only in Los Angeles County courts. Illinois resale inquiries go to 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877) 446-9450.
Supporting quotations
Solely for the purpose of complying with the Illinois Ticket Sale and Resale Act, 815 ILCS 414/1.5 et seq., if your dispute regards the resale of a ticket for any event located in the State of Illinois, then the following applies:
You may submit any complaint you may have to JAMS as an arbitration demand, in accordance with the rules and procedures outlined in this section, and any such claims shall be decided by an independent arbitrator in accordance with the Terms.
you also agree to submit to the jurisdiction of the State of Illinois for any complaints involving a ticketed event held in Illinois.
does not in any way waive your and our agreement to arbitrate, or the scope of arbitration, but simply means that—for any court proceeding that may take place in conjunction with an arbitration (e.g., a motion to enforce an arbitration award), or in the event the arbitration agreement is held unenforceable—you agree to submit to jurisdiction in Illinois.
If you have an inquiry regarding a ticket resale transaction made for any event located in Illinois, please contact us at 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877) 446-9450.
any litigation against us (except for small claims court actions) may be commenced only in a federal or state court located within Los Angeles County, California
Qualifications & exceptions
The Illinois Ticket Sale and Resale Act is an external law; its requirements are not supplied by this source.
The jurisdiction sentence covers complaints involving any ticketed event held in Illinois, which is worded more broadly than the resale-dispute trigger.
Not stated here
How the Illinois jurisdiction consent fits with the Los Angeles County exclusive-venue rule when arbitration is held unenforceable is not explained.
Cross-references
contrast (model-proposed): If arbitration is unenforceable, suits go only to Los Angeles County courts — contrast: For complaints involving Illinois events, you consent to Illinois jurisdiction, including if arbitration is held unenforceable, while the general fallback says litigation may be commenced only in Los Angeles County courts. The Terms do not reconcile the two.
Content & IP Rights · Procedure
How to report copyright infringement on the Marketplace
If you believe in good faith that material uploaded to or appearing on the Marketplace infringes your copyright, you may send a written notification to Ticketmaster's copyright agent under 17 USC § 512(c) of the Digital Millennium Copyright Act (DMCA). It must include: your (or your agent's) physical or electronic signature; identification of the copyrighted work (or a representative list if several); identification of the allegedly infringing content with enough information to locate it; your name, address, phone number and email; a statement of your good-faith belief that the use is not authorized by you, your agent or the law; and a statement that the notice is accurate and, under penalty of perjury, that you are authorized to act for the copyright owner. Notices go to Ticketmaster LLC at copyrightofficer@ticketmaster.com. False claims may be penalized under the DMCA.
Supporting quotations
If you believe in good faith that any text, graphics, photos, audio, videos, or other materials or works uploaded, downloaded, or appearing on the Marketplace infringes your copyright, you may submit a notification to our copyright agent in accordance with 17 USC § 512(c) of the Digital Millennium Copyright Act (the “DMCA”), by providing the following information in writing:
Your (or your agent’s) physical or electronic signature.
Identification of the copyrighted work on the Marketplace that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification).
Identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Marketplace.
Your name, address, telephone number, and email address.
A statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law.
A statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner.
Notices and counter-notices should be sent to Ticketmaster LLC by emailing to copyrightofficer@ticketmaster.com. False claims may be penalized under the DMCA.
Qualifications & exceptions
The DMCA (17 USC § 512) is an external law; this source supplies only the items Ticketmaster lists, not the statute itself.
Content & IP Rights · Procedure
Counter-notices and termination of repeat infringers
If you believe in good faith that a copyright notice was wrongly filed against you, you may send Ticketmaster a counter-notice stating the items required by sections 512(g)(2) and (3) of the DMCA, to the same copyrightofficer@ticketmaster.com address. Ticketmaster's policy is to terminate, in appropriate circumstances, the Marketplace access rights of repeat infringers.
Supporting quotations
If you believe in good faith that a Notice has been wrongly filed against you, you may send us a counter-notice which states the items required by sections 512(g)(2) and (3) of the DMCA.
Notices and counter-notices should be sent to Ticketmaster LLC by emailing to copyrightofficer@ticketmaster.com.
It is our policy to terminate, in appropriate circumstances, repeat infringers’ access rights to the Marketplace.
Qualifications & exceptions
"Sections 512(g)(2) and (3)" refers to the external DMCA statute, not to a section of these Terms.
Not stated here
The counter-notice contents required by the DMCA are not listed in this source.
What counts as a repeat infringer or "appropriate circumstances" is not defined.
Legal Rights & Agreement Rules · Context
Extra terms for apps downloaded from the Apple App Store
If you use a Ticketmaster or Live Nation app from the Apple App Store, additional terms apply, including the App Store's terms of use and other third-party terms. Apple is not a party to these Terms and is not responsible for the apps or their content. If an app does not conform to an applicable warranty, you can notify Apple, which will refund your purchase price; otherwise Apple has no warranty, obligation or liability to you for the apps, including support. Apple is not responsible for third-party claims about the apps, such as product liability, infringement or consumer protection claims. Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them.
Supporting quotations
If you are using any of our mobile applications from the Apple App Store, there are a few additional terms that apply to you (including the App Store’s terms of use and any other third-party terms):
Apple is not party to these Terms and isn’t responsible for our mobile applications or anything on them.
If our mobile applications do not conform with an applicable warranty, you can notify Apple and Apple will refund your purchase price, but otherwise Apple does not have any warranties, obligations, or liability to you regarding our mobile applications (including any support services).
Apple is not responsible for any third-party claims relating to our mobile applications (including, among others, product liability, infringement, and consumer protection claims).
Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them.
Not stated here
The App Store terms of use are not supplied here.
Legal Rights & Agreement Rules · Procedure
Where to send questions, and a California complaint channel
Questions about these Terms go to Ticketmaster, LLC, Attn: General Counsel, 325 N Maple Drive, Beverly Hills, CA 90210, (800) 653-8000, Legal@ticketmaster.com. California residents may also report complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.
Supporting quotations
If you have questions about these Terms, you can contact us at:
Ticketmaster, LLC Attn: General Counsel 325 N Maple Drive Beverly Hills, CA 90210 (800) 653-8000 Legal@ticketmaster.com
California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, located at 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.
Qualifications & exceptions
Dispute notices must instead go to disputes@ticketmaster.com under Section 14.
Legal Rights & Agreement Rules · Context
Six Other Policies govern purchases, resale, transfers, travel and privacy
Besides these Terms, six Other Policies apply to your use of the Marketplace and are incorporated by reference. The Standard Purchase Policy covers buying standard (primary) tickets and associated products and services, and buying or using gift cards; "Standard Tickets" are tickets sold for the first time on behalf of the Event Organizer where Ticketmaster is the primary ticketing provider. The Resale Purchase Policy applies if you are buying or bought a resale ticket (marked on seat maps as Verified Resale or Resale Tickets). The Travel & Experiences Policy covers travel experience packages; the Transfer Recipient Policy covers accepting a Ticket Transfer of a ticket or an Extra; the Reseller Policy covers posting or selling tickets; and the Privacy Policy explains how personal information is handled.
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In addition to these Terms, we have Other Policies that apply to your use of the Marketplace and are incorporated by reference into these Terms
The Standard Purchase Policy explains your rights and responsibilities when purchasing standard (primary) tickets and associated products and services, and when purchasing a gift card or using a gift card to make a purchase on the Marketplace.
“Standard Tickets” are tickets that are being sold for the first time on behalf of the Event Organizer and where Ticketmaster is the primary ticketing service provider.
On our seat maps, resale tickets are marked as either Verified Resale tickets or Resale Tickets (collectively referred to as “resale tickets”). If you’re buying or bought a resale ticket, this policy applies to you.
The Travel & Experiences Policy explains your rights and responsibilities when purchasing a travel experience package on the Marketplace.
The Transfer Recipient Policy explains your rights and responsibilities when you accept a Ticket Transfer, including a transfer or assignment of a ticket or an Extra.
The Reseller Policy explains your rights and responsibilities when posting or selling tickets on the Marketplace.
explains how we handle the personal information that we process.
Not stated here
None of the six Other Policies is supplied in this source, so their actual rights, fees, refund and transfer rules are not analyzed here.
"Ticket Transfer" and "Extra" are used but not defined in these Terms.
Legal Rights & Agreement Rules · Context
Which document wins in a conflict; arbitration always prevails
If these Terms conflict with an Other Policy, the Other Policy governs on that point. Promotions (sweepstakes, contests, games or other promotions offered by Ticketmaster or its partners) have their own rules, which you become subject to by participating; they may restrict transferring tickets, Extras and prizes, and they control over any conflicting Other Policy or Terms. In both cases there is one exception: the Section 14 arbitration agreement and class action waiver supersedes any conflicting term in an Other Policy or Promotion rule. Website FAQs and informational microsites rank lowest: the Terms and Other Policies govern over them.
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If these Terms conflict with any of the Other Policies, the terms of the Other Policy will govern with respect to that conflict—except with respect to the arbitration agreement and class action waiver set forth in Section 14, which shall supersede any conflicting terms in the Other Policies.
If these Terms or any of the Other Policies conflict with our website FAQs or informational microsites, these Terms and the Other Polices will govern.
we or our partners may offer certain sweepstakes, contests, games, or other promotions (collectively, “Promotions”) through the Marketplace.
that may include restrictions on the transfer of tickets, Extras, and other prizes. By participating in a Promotion, you will become subject to those rules.
Any such Promotion rules will control over any conflict with our Other Policies or these Terms—except with respect to the arbitration agreement and class action waiver set forth in Section 14, which shall supersede any conflicting Promotion rules.
Qualifications & exceptions
Promotion rules apply only to people who participate in that Promotion.
Not stated here
The specific Promotion rules and Other Policies are not supplied, so actual conflicts cannot be identified here.
Account & Service Control · Restriction or exception
An account is required to buy, sell or receive tickets, with identity verification
You must create an account to use some Marketplace services, including buying or selling tickets or receiving a Ticket Transfer. Each account must be linked to one unique individual and hold up-to-date, accurate, complete and verifiable information. You must verify your identity to activate the account, and you may be required to validate your identity through a third-party verification platform, change your password, or take other actions to protect the account. Ticketmaster may limit how many accounts you can create.
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To access some of the services on the Marketplace, including to buy or sell tickets or receive a Ticket Transfer, you must create an account.
Each account must be linked to a unique individual and contain up-to-date information that is accurate, complete, and verifiable.
We may restrict the number of accounts you can create. To activate your account, you must verify your identity.
You may be required to validate your identity through a third-party verification platform, change your password, or take other actions to protect the integrity and security of your account.
Not stated here
The third-party verification platform and what information it collects are not named here; the Privacy Policy is not supplied.
Account & Service Control · Restriction or exception
Age limits: 18+, or 13+ with a parent or guardian
To have an account you must be at least 18 (or the age of majority where you live, if higher), or at least 13 and authorized by a parent or legal guardian to create an account and use the Marketplace. If you are under the age of majority, your parent or legal guardian must accept the Terms on your behalf. A parent or guardian who lets a child use the Marketplace is responsible for the child's online conduct and use. The Marketplace is not designed for children under 13.
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To be eligible for an account, you must be either (1) at least 18 years old (or the age of majority in your jurisdiction of residence, if higher) or (2) at least 13 years old and authorized by your parent or legal guardian to create an account and use the Marketplace.
If you have not reached the age of majority in your jurisdiction of residence, your parent or legal guardian must accept the Terms on your behalf.
If you are a parent or legal guardian allowing your child to use the Marketplace, you are responsible for your child’s online conduct and use of the Marketplace.
The Marketplace is not designed for use by children under the age of 13.
Security & Safeguards · Restriction or exception
You bear the risk of activity and ticket losses on your account
You must keep your account secure and not share your information or login credentials. You are solely responsible for all access to, use of, activity by and purchases made using your account, and you must make sure the password you use with your email address to sign in here is unique to this account and not used on any other site. Ticketmaster says it is not responsible for tickets accessed, transferred or resold from your account because of a lack of secure login credentials. Contact Ticketmaster right away if you think your password or account may be compromised or you notice unauthorized use.
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You are responsible for keeping your account secure and for protecting your information—don’t share your information or login credentials with others.
You are solely responsible for all access to, use of, activity by, and purchases made using your account.
You are responsible for ensuring the password used in conjunction with your email address is unique to your account and not used on any other online sites.
We are not responsible for tickets that are accessed, transferred, or resold from your account due to a lack of secure login credentials.
right away if you think your password or account may have been compromised, or if you notice unauthorized use of your account.
Qualifications & exceptions
The disclaimer is tied to losses "due to a lack of secure login credentials"; it does not by its words cover every unauthorized access.
Not stated here
What Ticketmaster does after you report a compromise is not stated here.
Account & Service Control · Restriction or exception
No ownership of your account; it can be cancelled any time, or deleted after 8 idle years
You have no ownership in your account or username, and you may not transfer or sell access to it. Ticketmaster may refuse to register, or cancel, your account for any reason at any time. Accounts with no purchase or transfer activity for eight or more years are treated as inactive and may be deleted.
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You will have no ownership in your account or your username. You may not transfer or sell access to your account.
We may refuse to register your account or cancel your account for any reason at any time.
Accounts with no purchase or transfer activity for eight (8) or more years are considered inactive and may be deleted.
Qualifications & exceptions
Deletion of inactive accounts is permissive ("may be deleted"), not automatic.
Not stated here
Whether tickets or balances held in a cancelled or deleted account are refunded is not stated here; Section 7 addresses refunds only for misuse-based terminations.