104 of 104 cards
Account & Service Control · Procedure
Customers must subscribe to a monthly Plan that includes network access, allowances, features, and coverage area, with options to add optional services.
Your Service requires that you subscribe to a monthly "Plan" that includes your monthly network access, allowances and features, where you can use them (your "Coverage Area"), and their monthly and pay-per-use charges.
Account & Service Control · Restriction or exception
Customer billing and shipping addresses, as well as primary place of use, must be located within areas served by Verizon's owned and operated network.
Your billing and shipping addresses, and your primary place of use, must be within the areas served by the network Verizon owns and operates.
Legal Rights & Agreement Rules · Procedure
Using the Service constitutes agreement to all terms and Important Plan Information, binding the Account Owner, all account lines, subaccounts, and authorized users.
By using the Service you are agreeing to every provision of this Agreement, any applicable terms and conditions for your Service, and the terms described in the Important Plan Information whether or not you have read them.
This Agreement applies to you, the Account Owner (person ultimately financially liable for the account), applies to all lines on your account, subaccount, and any one you authorize to use your Service.
Account & Service Control · User right or choice
Customers may cancel a line of Service within 30 days of accepting the Agreement provided they return purchased equipment within the return period, remaining liable for service used through that date.
You can cancel a line of Service within 30 days of accepting this Agreement as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized retailers in connection with your acceptance of this Agreement, but you'll still have to pay for your Service through that date.
Charges & Financial Obligations · Restriction or exception
Canceling service after 30 days may cause outstanding device financing balances to become immediately due, impact promotions, and leave the customer liable for charges through the end of the billing cycle.
If you financed your device with Verizon and cancel your Service(s) after 30 days, your outstanding balance may immediately become due. Canceling service may also impact promotions associated with that line(s).
If you cancel service, you'll remain responsible for all fees and charges through the end of that billing cycle.
Charges & Financial Obligations · Restriction or exception
Prepaid Service is non-refundable after 30 days or once the account has been activated.
If you signed up for Prepaid Service, no refunds will be granted after 30 days or if your account has been activated.
Sharing & Disclosure · Procedure
The Privacy Policy governs data collection, use, and sharing, and customers must inform third parties connecting via mobile hotspots, Jetpacks, or wireless routers that Verizon collects and shares their device and usage data.
Accepting this Agreement means that you also agree to our Privacy Policy, available at [verizon.com/privacy](https://www.verizon.com/about/privacy/), which may be updated from time to time and describes the information we collect, how we use and share it, and the choices you have about how certain information is used and shared.
It is your responsibility to let the people who connect devices through your mobile hotspot, Jetpack or wireless router know that we will collect, use and share information about their device and use of the Service as described in our Privacy Policy.
Charges & Financial Obligations · Permission or license
Postpay customers and device financing applicants authorize Verizon to investigate their credit history at any time for eligibility and service recommendations, with credit agency names and addresses available upon request.
By accepting this agreement and/or establishing a Verizon billing account and subscribing to our Service(s) for which usage charges are billed at the end of the billing period ("Postpay Service"), or by entering into a device payment installment agreement, you agree to authorize us to investigate your credit history at any time in connection with your Verizon billing account, service subscription, or device payment installment agreement, including for things like establishing your eligibility for, or to recommend to you, services provided by Verizon and its affiliates.
If you'd like the name and address of any credit agency that gives us a credit report about you, just ask.
Charges & Financial Obligations · Company practice
Verizon may report account information to credit bureaus, meaning late or missed payments and defaults can appear on credit reports.
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
Sharing & Disclosure · Permission or license
Customers authorize Verizon to use and disclose account and device data to its service providers solely to identify the customer or device and prevent fraud.
You authorize Verizon to use or disclose information about your account and your wireless device, if available, to Verizon or its service providers for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.
Legal Rights & Agreement Rules · Context
Third-party applications and services accessed through devices or home internet are governed by the separate terms and privacy policies of those third-party providers.
When you access and use third-party services, including third-party services which Verizon may make available as part of or in connection with your Verizon Service, you are subject to the terms of service and privacy policy issued by those third-party providers when using their services.
Account & Service Control · Permission or license
Verizon and collections agencies may use autodialers, prerecorded calls, text messages, and email for account status and collections, and send billing notices electronically at any time.
You agree that Verizon and collections agencies that work on our behalf may contact you about your account status, including past-due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number, other contact number or email address you provide.
you acknowledge that we may send you receipts, notices (including billing notices) and other documents regarding your service to this email address(es) or by text message at ANY TIME.
Account & Service Control · Procedure
Postpay service defaults to month-to-month or converts to month-to-month following completion of any minimum contract term, with suspended time excluded from term completion.
If you're signing up for consumer Postpay Service, you're agreeing to subscribe to a line(s) of Service on a month-to-month basis. If you signed up for a minimum contract term, as shown on your receipt or order confirmation, once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service.
(If your Service is suspended without billing or at a reduced billing rate, that time doesn't count toward completing your contract term.)
Charges & Financial Obligations · Restriction or exception
Customers canceling service with an active device installment agreement may be required to pay off the remaining device balance immediately.
If you purchased a device on a monthly installment agreement and cancel service, you should check that agreement to determine if you may have to immediately pay off the balance.
Account & Service Control · Procedure
Porting a wireless number out to another carrier is treated as a request to cancel Verizon service for that number.
You may be able to transfer, or "port," your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number.
Content & IP Rights · Restriction or exception
Customers have no property rights in their assigned mobile telephone number other than porting rights, and disconnected numbers cannot be reserved or recovered.
You don't have any rights to your Mobile Telephone Number (MTN), except for any right you may have to port it. After a line of service is disconnected, for any reason, the disconnected MTN may not be suspended or otherwise reserved and may not be able to be recovered.
Security & Safeguards · Restriction or exception
When porting a number in to Verizon, certain services including 911 location services may experience initial delays.
If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services.
Account & Service Control · Permission or license
Postpay customers may appoint an Account Manager (aged 18+, or 19+ in AL and NE) who can add lines, purchase devices on credit, bill services/accessories, and extend contract terms.
You can appoint someone to manage your Postpay account. The person you appoint (the Account Manager) must be age 18 or older (19 in Alabama and Nebraska) and must not use a device or service that is intended for use by a child. An Account Manager will be able to make changes to your account, including adding new lines of Service, buying a new wireless device(s) on a device payment agreement based upon your credit history, billing certain services and accessories to your account, and extending your contract term.
Charges & Financial Obligations · Restriction or exception
The Account Owner remains financially and contractually responsible for all changes and charges made by designated Account Managers on accounts or subaccounts.
You, the Account Owner, remain responsible for any changes an Account Manager makes to your account or subaccount.
Legal Rights & Agreement Rules · Company commitment
Verizon may change prices or terms with advance notice (written notice for Postpay), and continued use after the effective date constitutes acceptance of the change.
We may change prices and/or any other term of your Service or this Agreement at any time, but we'll provide notice first (except as noted below in the "What Charges are set by Verizon?" and "Government Taxes, Fees, and Other Charges" sections), including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change.
Account & Service Control · User right or choice
Postpay customers facing a materially adverse change may object and cancel the affected line within 60 days without an early termination fee if Verizon does not negate the change, and dispute resolution changes do not affect pre-existing disputes.
If you're a Postpay customer and a change to your Plan or this Agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it.
Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute.
Security & Safeguards · Company practice
Verizon may remotely alter wireless device software, apps, or programming without notice, which may affect stored data or device functionality.
We may change your wireless device's software, applications or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device.
Content & IP Rights · Permission or license
Verizon owns the IP and software on SIM cards, retains the right to update SIM software remotely without notice, and may use SIM card capacity for commercial and administrative purposes.
By activating Service that uses a SIM (Subscriber Identity Module) card, you agree we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes.
Security & Safeguards · Company practice
Newly purchased devices may be temporarily locked to operate exclusively on Verizon's network to mitigate fraud and theft pursuant to its unlocking policy.
In order to mitigate theft and other fraudulent activity, newly purchased devices may be locked temporarily to work exclusively on the Verizon Network. For more information, visit [verizon.com/support/device-unlocking-policy](https://www.verizon.com/support/device-unlocking-policy/).
Account & Service Control · Context
Service requires signal transmission range, and coverage within designated areas can be affected by weather, foliage, terrain, buildings, device models, and network capacity.
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
Charges & Financial Obligations · Restriction or exception
The customer agrees to pay all access, usage, and other charges incurred by any user of their device or any devices associated with their account.
You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred. If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices.
Charges & Financial Obligations · Procedure
Time is rounded up to the next full minute and data to the next full megabyte or gigabyte, with network charges applying only to answered calls (including by machines).
For charges based on the amount of time used or data sent or received, we'll round up any fraction to the next full minute or, depending on how you're billed for data usage, the next full megabyte or gigabyte.
For calls made on our network, we charge only for calls that are answered, including by machines.
Charges & Financial Obligations · Company practice
Postpay usage may not be billed immediately and can appear on a later invoice, while still counting toward the allowance for the month it was used.
For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count toward your allowance for the month when the Service was used.
Charges & Financial Obligations · Company practice
Verizon imposes Administrative and Telco Recovery, Federal Universal Service, and Regulatory Charges that are discretionary company charges rather than government taxes or fees required by law.
The Administrative and Telco Recovery Charge isn't a tax, it isn't required by law, is not necessarily related to anything the government does, and it is kept by us in whole or in part. The amount of the Administrative and Telco Recovery Charge and what it pays for may change over time.
Our charges also include a Federal Universal Service and a Regulatory Charge, which are also not taxes, aren't required by law, and are not related to government imposed charges and may change.
Charges & Financial Obligations · Restriction or exception
Where Verizon recovers government-imposed costs through fees or surcharges, advance notice of changes to those amounts may not be provided.
For those charges imposed by the government on us which we are permitted to recover from you as a fee, charge, or surcharge, we may not be able to notify you in advance of changes to those charges. For more information, visit [verizon.com/support/surcharges/](https://www.verizon.com/support/surcharges/).
Charges & Financial Obligations · Procedure
Customers must pay all mandatory federal, state, and local government taxes, fees, and surcharges, which may change without advance notice.
You must also pay all taxes, fees and other charges that federal, state and local governments require us to collect from our customers. Please note that we may not be able to notify you in advance of changes to these charges.
Charges & Financial Obligations · Restriction or exception
Roaming occurs when connecting off-network or to another carrier even within a coverage area, subjecting the user to extra charges and limited or slowed data speeds.
You're "roaming" whenever your wireless device connects to a network outside your Coverage Area or connects to another carrier's network, which could happen even within your Coverage Area. There may be higher rates or extra charges (including charges for long distance, tolls or calls that don't connect), and your data service may be limited or slowed when roaming.
Charges & Financial Obligations · Procedure
Third-party digital content purchases billed to the account become due that billing cycle, but account holders can use tools in My Verizon to block third-party charges.
If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle. Verizon offers tools to block or restrict these services, and to block all billing for third-party services on your Verizon wireless bill, at [verizon.com/myverizon](https://secure.verizon.com/signin).
Account & Service Control · Restriction or exception
Verizon does not support and blocks calls to 900, 976, and certain international premium rate numbers.
We do not support calls to 900, 976 and certain other international premium rate numbers.
Charges & Financial Obligations · Restriction or exception
Postpay customers disputing a bill must still pay all charges while the dispute is investigated, unless the dispute concerns a lost or stolen device or the law provides otherwise.
If you're a Postpay customer, you can dispute your bill, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved.
Legal Rights & Agreement Rules · Procedure
While disputes can be discussed by phone, customers must submit written notice or complete the online Notice of Dispute form to preserve arbitration or small claims rights.
YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR COMPLETE THE NOTICE OF DISPUTE FORM AVAILABLE AT: [verizon.com/about/nod/notice-of-dispute-wireless-form](https://www.verizon.com/about/nod/notice-of-dispute-wireless-form).
Charges & Financial Obligations · User right or choice
If a call drops in the coverage area and is redialed and answered within 5 minutes, customers can claim a 1-minute credit by calling within 90 days (Postpay) or 45 days (Prepaid).
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer or within 45 days if you're a Prepaid customer, and we'll give you a 1-minute airtime credit.
Charges & Financial Obligations · User right or choice
Postpay customers losing coverage for over 24 consecutive hours due to Verizon fault can receive a credit for time lost if requested within 180 days, representing their sole remedy for service interruptions.
If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
Charges & Financial Obligations · Procedure
Customers receive monthly Bill Ready Notices electronically with payment details, with the option to select mailed paper billing through My Verizon.
You will be billed for your service each month and a Bill Ready Notice (BRN) will be sent to the Account Owner by text message and/or to the email address you provide. The BRN will list the amount due, the due date and notify you that an itemized electronic copy of your bill is available for review in your My Verizon Account at [verizon.com](https://www.verizon.com/) or within the My Verizon App. At any time, you may opt to have a paper bill mailed to you by changing your preferences in your My Verizon Account or by selecting paper billing when you sign up for service.
Charges & Financial Obligations · Restriction or exception
Unpaid Postpay balances incur late fees up to 5% or $10 monthly where permitted, plus collection agency referral fees up to 18% if referred for collection.
If you're a Postpay customer and we don't get your payment on time, we will charge you a late fee of up to 5 percent per month on the unpaid balance, or a flat $10 per month, whichever is greater, if allowed by law in the state of your billing address.
If you fail to pay on time and we refer your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.
Charges & Financial Obligations · Company practice
Verizon may require or increase security deposits (paying required simple interest) and apply deposits or payments in any order across customer accounts.
We may require a deposit at the time of activation or afterward, or an increased deposit. We'll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account.
Charges & Financial Obligations · Restriction or exception
Final credit balances under $1 are refunded only upon explicit request, and reactivating suspended or terminated service may incur a reactivation fee.
If your final credit balance is less than $1, we will refund it only if you ask. If your service is suspended or terminated, you may have to pay a fee to have service reactivated.
Charges & Financial Obligations · Procedure
Standalone service billing begins upon activation, estimated delivery, pickup, or setup completion (whichever is earlier), whereas bundled mobile and home internet billing begins immediately upon order submission.
Billing for standalone mobile Service or Verizon Home Internet (Wireless) Service, including Wi-Fi Backup, Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus starts when your service is activated, on your estimated delivery date, or day of in-store pickup or professional setup completion, whichever is earlier.
Billing for a Plan that includes both a mobile line and home internet service begins when you submit your order, and doesn't follow the preceding billing start policies.
Charges & Financial Obligations · Procedure
Prepaid customers can replenish their balance prior to expiration, up to a maximum account balance cap of $1,000.
If you're a Verizon Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. If you maintain a Prepaid account balance, it may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000.
Account & Service Control · Restriction or exception
If a prepaid account lacks funds to cover service and is not replenished within 60 days, Verizon cancels the account and forfeits any remaining balance.
If you do not have sufficient funds in your account to cover your Service, and sufficient funds are not added within 60 days, your account will be canceled and any unused balance will be forfeited.
Charges & Financial Obligations · Restriction or exception
Returned checks or electronic payments incur a fee up to $30, and making payments or arrangements via a phone representative may incur an Agent Assistance Fee.
If your check or electronic bank payment to us is returned as not payable, we will charge your account a returned payment fee that will be the lesser of $30 or the maximum allowable by law.
If you make a payment, or make a payment arrangement, through a call center representative, we may charge you an Agent Assistance Fee.
Legal Rights & Agreement Rules · Context
Disputes regarding checks tendered as payment in full for less than the amount owed are governed specifically by Pennsylvania substantive law.
The substantive laws of Pennsylvania shall be applied to disputes related to checks tendered as payment in full for less than the full balance due, without regard to the conflicts of laws and rules of that state.
Charges & Financial Obligations · Permission or license
Designating a backup payment method authorizes Verizon to charge it for unpaid balances if the account is closed, including obtaining updated card details from issuers.
When you identify the payment account or payment method that you want us to debit or charge in the event that your account is closed but remains unpaid, you authorize us to bill that payment account or payment method for the amount of any such outstanding balance(s) that you might continue to owe us for any of your Verizon accounts. If the payment method is a credit or debit card, you also agree that we may obtain updated account information from your card issuer or card network for that card.
Security & Safeguards · Procedure
Customers must report lost or stolen devices immediately to suspend service; delay without good reason may result in liability for unauthorized charges incurred before reporting, though disputed charges are suspended during investigation.
It's important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you're a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we're happy to review your account activity and any other information you'd like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don't have to pay any charges you dispute while they are being investigated.
Account & Service Control · User right or choice
Eligible California customers may receive one annual 30-day courtesy suspension of recurring monthly service charges following a lost or stolen device.
If you are a California customer and we haven't given you a courtesy suspension of recurring monthly charges during the past year, we'll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.
Security & Safeguards · Company practice
Verizon reports to and checks the GSMA blacklist, suspending service to any device whose IMEI appears on the list, requiring the customer to resolve removal with the seller.
If at any time a device IMEI has been reported to that list Verizon will suspend service to that device. If you obtain or activate a device that is reported lost or stolen, or a device that is on your account is subsequently reported lost or stolen, you must work with the seller to remove the device from the lost or stolen list.
Account & Service Control · Restriction or exception
Verizon may immediately limit, suspend, or terminate service without notice for cause, including AUP violations, resale, illegal use, unauthorized signal repeaters, harassment, spam, device tampering, or network disruption.
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you, or any user of your device or any line of service on your account, or any account manager of your account: (a) breach this agreement or violate our Acceptable Use Policy ([verizon.com/about/terms-conditions/acceptable-use-policy](https://www.verizon.com/about/terms-conditions/acceptable-use-policy/)) or prohibited usage policies; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; (f) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (g) interfere with our operations; (h) "spam," or engage in other abusive messaging or calling; (i) modify your device from its manufacturer's specifications; or (i) use your Service in a way that negatively affects our network or other customers;
Charges & Financial Obligations · Restriction or exception
Postpay service may be limited, suspended, or terminated without notice for late payment, unverified credit information, insolvency, bankruptcy, or default on device financing agreements.
or (2) if you're a Postpay customer, and you (a) do not pay your bill on time; (b) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven't yet billed the charges); (c) provide credit information we can't verify; (d) are unable to pay us or go bankrupt; or (e) default under any device financing agreement with Verizon.
Account & Service Control · Company practice
Heavy data users may experience deprioritized data speeds during times of network congestion for the remainder of their billing cycle, and service may be limited for operational or governmental reasons.
Heavy Data Users, as described in our open internet page [verizon.com/about/our-company/open-internet](https://www.verizon.com/about/our-company/open-internet) and Important Plan Info at [verizon.com/support/important-plan-information](https://www.verizon.com/support/important-plan-information/), may have their Mobile or Fixed Wireless Access data prioritized behind other traffic in times of congestion during an affected billing month. We can also temporarily limit your Service for any operational or governmental reason.
Sharing & Disclosure · Permission or license
To verify discount eligibility, Verizon may share customer names, wireless numbers, and total monthly charges with affiliated non-government organizations.
Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you're still eligible.
Charges & Financial Obligations · Restriction or exception
Verizon may adjust or cancel employer or organizational discounts upon contract expiration or loss of eligibility, and doing so is explicitly not deemed a material adverse change.
We may adjust or remove your discount according to your organization's agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won't be considered to have a material adverse effect on you.
Legal Rights & Agreement Rules · Company commitment
Verizon disclaims all express and implied warranties, including merchantability and fitness for a particular purpose, and does not warrant uninterrupted or error-free equipment and network operation.
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, any home internet equipment, or any applications you access.
We do not warrant that your wireless device or the equipment will work perfectly, that all features will work, that your device or the equipment will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity.
Legal Rights & Agreement Rules · Restriction or exception
Both parties mutually agree to limit claims solely to direct damages, excluding indirect, special, consequential, incidental, treble, or punitive damages under any liability theory.
You and Verizon both agree to limit claims against each other solely to direct damages. This means that to the fullest extent allowed by applicable law, neither of us will claim any damages that are indirect, special, consequential, incidental, treble or punitive, regardless of the theory of liability.
Security & Safeguards · Restriction or exception
Disallowed damages include losses resulting from unauthorized account or device access, including SIM swaps or authentication takeovers of financial or cryptocurrency accounts.
For example, disallowed damages include those arising out of a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds.
Legal Rights & Agreement Rules · Company commitment
Verizon disclaims liability for lost or deleted voicemails, messages, or device data during service, and subjects roaming claims to the participating carrier's liability limits.
You also agree we aren't liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you're roaming), you also agree to any limitations of liability that it imposes.
Legal Rights & Agreement Rules · Restriction or exception
Parties give up jury trial and court rights to resolve disputes through binding arbitration under the FAA or in small claims court, surviving termination of services.
YOU UNDERSTAND THAT BY ENTERING INTO THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY AGAINST VERIZON. YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT AS DISCUSSED BELOW.
This Agreement is governed by the Federal Arbitration Act. This Agreement to arbitrate continues to apply even after you have stopped receiving services from us.
Legal Rights & Agreement Rules · Context
Disputes include all claims regarding equipment, advertising, personal injury, privacy, and employee conduct, delegating enforceability and scope questions to the arbitrator.
Dispute means any dispute that in any way relates to or arises out of this Agreement. This includes, but is not limited to, any equipment, products and services you receive from us, any advertising for such products or services, or alleged personal injury or invasion of privacy relating to such products or services, and includes any disputes you have with our employees or agents. This also includes any dispute regarding the validity, enforceability, or scope of any portion of this Agreement (including the Agreement to arbitrate) unless otherwise provided in this Agreement.
Legal Rights & Agreement Rules · User right or choice
Customers retain the right to report issues to federal, state, or local government agencies, which may seek relief on their behalf if permitted by law.
You can also bring any issues you may have to the attention of federal, state, or local government agencies, and if the law allows, they can seek relief against us for you.
Legal Rights & Agreement Rules · Procedure
Arbitrations are administered by the AAA under its Consumer Arbitration Rules in the county of the customer's billing address.
Except as specifically noted below, ANY DISPUTE WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). Unless you and Verizon agree otherwise, the arbitration will take place in the county of your billing address, and the AAA's Consumer Arbitration Rules will apply to the arbitration.
Charges & Financial Obligations · Company commitment
If the customer completes informal dispute resolution, Verizon pays tribunal fees and reimburses AAA consumer filing fees at arbitration conclusion.
If you have followed the mandatory informal dispute resolution process set forth in Paragraph 4, Verizon will reimburse any filing fee that the AAA charges you for arbitration of the dispute at the conclusion of the arbitration. Verizon will also pay any administrative and arbitrator fees charged by the arbitration tribunal.
Legal Rights & Agreement Rules · Procedure
Arbitrators may impose Federal Rule of Civil Procedure 11 sanctions on parties and counsel, aiming to resolve claims within 120 days of appointment.
The Arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel. The arbitrator assigned to any arbitration between you and Verizon shall resolve the claims within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.
Legal Rights & Agreement Rules · User right or choice
Either party may bring an individual claim in small claims court or elect in writing to transfer an arbitration demand to small claims court prior to arbitrator appointment.
Alternatively, for claims within the jurisdictional limit of the small claims court in the state encompassing your billing address, either you or Verizon can choose to bring an individual action in small claims court instead of proceeding in arbitration. Furthermore, if the claims in any request or demand for arbitration could have been brought in small claims court, then either you or Verizon may choose to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that choice in writing.
Legal Rights & Agreement Rules · User right or choice
For claims of $25,000 or less, claimants may choose whether arbitration proceeds solely by written submissions or via in-person or telephone hearing.
For claims of $25,000 or less, you can choose whether you'd like the arbitration carried out based only on documents submitted to the arbitrator, or by a hearing in person or by phone.
Legal Rights & Agreement Rules · Restriction or exception
Parties waive class and collective actions in both arbitration and court, as well as jury trials, resolving all claims on an individual basis.
THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, INCLUDING IF A CUSTOMER OR VERIZON OPT OUT OF ARBITRATION PURSUANT TO PARAGRAPH (5) BELOW, YOU AND VERIZON AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, NO ACTION WILL BE BROUGHT ON A CLASS OR COLLECTIVE BASIS AND YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY.
Legal Rights & Agreement Rules · Restriction or exception
Representative and private attorney general claims are barred in arbitration; if public injunctive relief cannot be waived, such claims are stayed in court until remaining claims finish arbitration.
NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
Should a court determine that this paragraph prohibits an individual claimant from seeking public injunctive relief, and the applicable law provides an unwaivable right to pursue such public injunctive relief, you and we agree that any claim or request for public injunctive relief shall be stayed and resolved by the court after arbitration of the remaining claims and requests for relief and the remainder of this agreement will be enforceable.
Legal Rights & Agreement Rules · Procedure
Parties must provide individual written notice with detailed account and claim facts at least 60 days prior to filing arbitration, using Verizon's online Notice of Dispute form.
If either of us intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating the arbitration. The notice must be provided on an individual basis and provide sufficient information to allow the other party to assess and attempt to resolve the claim.
Notice to Verizon should be sent to Verizon wireless dispute resolution manager, using the form available here: [verizon.com/about/nod/notice-of-dispute-wireless-form](https://www.verizon.com/about/nod/notice-of-dispute-wireless-form).
Legal Rights & Agreement Rules · Procedure
Courts decide compliance with the informal dispute notice requirement before AAA can accept filings, and all statutes of limitations are tolled during the informal process.
The sufficiency and enforceability of this paragraph is an issue to be decided by a court prior to the filing of any demand for arbitration and the AAA must not accept, administer, assess, or demand fees in connection with any demand that has not satisfied the requirements set forth in this paragraph.
ALL APPLICABLE LIMITATIONS PERIODS (INCLUDING STATUTES OF LIMITATIONS) WILL BE TOLLED FROM THE DATE OF RECEIPT OF A NOTICE DESCRIBED IN THIS PARAGRAPH THROUGH CONCLUSION OF THE PROCESS CONTEMPLATED BY THIS PARAGRAPH.
Legal Rights & Agreement Rules · Procedure
When 50 or more customers with similar claims share coordinated counsel, claims proceed as a Mass Filing in coordinated arbitration, acknowledging potential delay while counsel meet and confer.
A Mass Filing is when 50 or more customers who raise similar claims and are represented by the same or coordinated counsel initiate notices of dispute pursuant to paragraph 4 above, which must be submitted on an individual, claimant-by-claimant basis, otherwise attempt to commence arbitrations, or file a complaint in court. If a Mass Filing is commenced, the claims shall proceed in arbitration in a coordinated proceeding.
Legal Rights & Agreement Rules · Procedure
In Stage One of a Mass Filing, 80 bellwether cases (40 selected by each side) proceed to individual arbitration with remaining claims stayed, followed by Verizon-funded mediation.
In the first stage, 80 arbitrations will proceed and counsel for the Verizon wireless customers and counsel for Verizon wireless shall each select 40 cases to proceed first in arbitration in individual bellwether proceedings in individual arbitrations. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the first stage are completed, the parties must engage in a mediation of all remaining cases, and Verizon will pay the mediation fee.
Legal Rights & Agreement Rules · Procedure
If Stage One mediation fails, 100 Stage Two bellwethers (50 per side) proceed before separate arbitrators, with unfiled claims held until a second Verizon-funded mediation concludes.
If the parties cannot agree how to resolve the remaining arbitrations after mediation, they will move forward to a second stage.
In the second stage, 100 arbitrations will proceed and counsel for the Verizon customers and counsel for Verizon shall each select 50 cases to proceed in arbitration in individual bellwether proceedings before separate arbitrators. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the second stage are completed, the parties must engage in a mediation of all remaining cases, and Verizon will pay the mediation fee.
Legal Rights & Agreement Rules · User right or choice
If unresolved after Stage Two mediation, either individual customers or Verizon may opt out of arbitration and pursue individual court complaints.
After the second stage concludes, if the parties cannot agree how to resolve the remaining claims, any individual customer who is part of this coordinated proceeding, or Verizon, may elect to opt out of arbitration by providing notice to opposing counsel, and if the customer wishes to proceed with the claim, they may file an individual complaint in court.
Legal Rights & Agreement Rules · Procedure
Claims not opted out continue in sequential batches of 100 arbitrations with remaining cases stayed, and statutes of limitations remain tolled throughout the process.
For those customers who do not opt out of arbitration, their claims will proceed in arbitration in continued batches of 100 claims as set forth above for the second stage. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims.
THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMER'S DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH.
Legal Rights & Agreement Rules · Restriction or exception
Courts may enjoin non-compliant mass arbitration filings; if mass filing procedures are found unenforceable, claims cannot proceed in arbitration and must proceed in court.
A court of competent jurisdiction will have authority to enforce these Additional Procedures for Mass Filings, including by entering an injunction to prohibit filings in violation of this paragraph.
If, after exhaustion of all appeals, an arbitrator or court of competent jurisdiction decides that these Additional Procedures for Mass Filings apply to your dispute but are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration awards and confirming judgments have no precedential effect in any other proceeding and apply solely to the specific individual case.
An arbitration award and any judgment confirming it apply only to that specific case. It can't be used in any other case except to enforce the award itself.
Charges & Financial Obligations · Company commitment
If an arbitrator awards more than Verizon's pre-hearing settlement offer (or if no offer was made) but under $5,000, Verizon pays $5,000 plus reasonable attorneys' fees and expenses.
If you don't accept the offer and the arbitrator awards you an amount of money that's more than our offer but less than $5,000, or if we don't make you an offer, and the arbitrator awards you any amount of money but less than $5,000, then we agree to pay you $5,000 instead of the amount awarded. In that case we also agree to pay any reasonable attorneys' fees and expenses, regardless of whether the law requires it for your case.
Legal Rights & Agreement Rules · Restriction or exception
Failure to enforce rights is not a waiver, customer assignments require permission, and Verizon may assign the agreement or outstanding debt without notice.
If either you or we don't enforce our rights under this agreement in one instance, that doesn't mean you or we won't or can't enforce those rights in any other instance. You cannot assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you.
Account & Service Control · Procedure
Notices to prepaid customers take effect immediately via device text, email, or precall message, or three days after mailing.
If you're a Prepaid customer and we send notices to you, they will be considered received immediately if we send them to your wireless device or to any email you've given us, or if we post them as a precall notification on your Service, or after three days if we mail them to the most current address we have for you.
Legal Rights & Agreement Rules · Context
If any provision outside the class action waiver is ruled invalid, it will be severed and the remaining agreement remains fully enforceable.
If any part of this agreement, including anything regarding the arbitration process (except for paragraph 3 of the dispute resolution section above), is ruled invalid, that part may be severed from this agreement and the rest enforced.
Legal Rights & Agreement Rules · Context
The Agreement and incorporated documents constitute the entire agreement, explicitly excluding oral or written statements by sales or service representatives.
This agreement and the documents it incorporates form the entire agreement between us. Any other documents, or on anything said by any Sales or Customer Service Representatives will not form any part of the agreement between us, and you have no other rights regarding Service or this agreement.
Legal Rights & Agreement Rules · Context
Federal law and the laws of the state corresponding to the customer's billing address govern the agreement and disputes, without regard to choice of law rules.
Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the billing address associated with your Verizon account, without regard to the conflicts of laws and rules of that state.
Legal Rights & Agreement Rules · Context
The core customer agreement terms record an update date of June 16, 2026.
Updated June 16, 2026
Account & Service Control · Context
Exhibit A governs fixed wireless access offerings including 5G Home, LTE Home, Internet Lite, Wi-Fi Backup, and Whole-Home Wi-Fi add-ons.
This Terms of Service applies to our fixed wireless access services (5G Home Internet, LTE Home Internet, Verizon Home Internet Lite, Wi-Fi Backup) and Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus used with those services (where available).
Account & Service Control · Restriction or exception
Fixed wireless availability and speeds vary by location and cellular network conditions; mmWave versions using internal coaxial wiring do not support concurrent wired TV, voice, or third-party internet.
Unfortunately, we can't guarantee that our service will be available at your address, even if we accept your order and you or we attempt to install it. 5G Home Internet, Verizon Home Internet Lite, and Wi-Fi Backup use 5G and 4G LTE when 5G Ultra Wideband is not available.
Some versions of 5G Home Internet use our high-band mmWave spectrum and the coaxial cable inside your living unit, and do not support simultaneous use of our service with other cable/wired TV, voice (e.g., VoIP) or internet services.
Account & Service Control · Restriction or exception
Fixed wireless service and equipment must be used exclusively at the designated residential address for personal non-commercial use, cannot be resold or shared outside the unit, and does not support static IPs.
The service: (i) and equipment are to be used exclusively at the address that you provided in your order (i.e., the qualified service address) and only for your personal residential, and non-commercial use in a single residential unit; (ii) does not support static IP addresses; (iii) may not be compatible with some live TV streaming services (you should verify compatibility with your streaming provider); and (iv) speeds vary depending on address/location, plan, equipment, signal strength, network connection, and external factors affecting cellular networks.
You may not resell or permit anyone else to resell the service in whole or in part, make the service available to others to use outside of your residential unit, or relocate the service or equipment without notifying us and receiving our consent, as described below.
Account & Service Control · Procedure
Wi-Fi Backup is designed solely for primary ISP outages, requires an independent power source during power failures, and must be manually activated in the Verizon Home app.
Wi-Fi Backup (a) is intended for backup use in the event your primary internet service provider has a network outage, (b) requires a backup power source for use during a power outage, and (c) must be initiated or turned on by the customer in the Verizon Home app.
Security & Safeguards · Restriction or exception
Customers must use Verizon-certified equipment and must not relocate or reposition installed equipment without authorization, as moving it may cause loss of service.
You must use equipment that we certify for use with the service. Equipment varies depending on address/location, network connection, and plan.
Once that equipment is set up by you or our technician, please don’t move it to a different location or position without our authorization as you may lose service
Content & IP Rights · Restriction or exception
Verizon retains ownership of supplied equipment and routers; customers cannot tamper with, relocate, or remove the locked SIM card, and must pay replacement costs if equipment is damaged by misuse.
That equipment (i) will continue to be owned by us, and you can't use it for any other purpose, move it to a different location or position without our authorization, tamper with or intentionally damage it, or allow anyone else to service it, (ii) can only be used with the applicable service and plan, (iii) will not function on any other carrier's network, and (iv) may contain a Subscriber Identity Module (SIM) card that is only authorized for use in the equipment it came in and which you may not remove and insert into another device.
We will repair and maintain that equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you will have to pay the replacement cost of it.
Charges & Financial Obligations · User right or choice
Customers must provide a copy of a police report if Verizon-owned home internet equipment is stolen in order to avoid being charged replacement fees.
If any of that equipment is stolen, please provide us with a copy of your police report, so that you are not charged for it.
Charges & Financial Obligations · Restriction or exception
Purchased or promotional hardware (including Wi-Fi extenders and gateways provided before May 31, 2022) is owned by the customer, who bears full responsibility for repair, maintenance, and replacement.
Any equipment that you purchase, such as a Wi-Fi extender or Wi-Fi extender mini that's not provided by us with Whole Home Wi-Fi or Whole Home Wi-Fi Plus, wireless home phone, or video streaming hardware, is owned by you, and you are responsible for its repair, maintenance and replacement at your own expense, even if we give you any of this equipment for free as part of a promotion.
Account & Service Control · User right or choice
Whole-Home Wi-Fi includes one Verizon-owned Wi-Fi extender if needed, while Whole-Home Wi-Fi Plus is an optional add-on providing up to three extenders for an additional fee.
Whole-Home Wi-Fi is only available in some plans, and includes one Verizon-owned Wi-Fi extender, if needed and provided during Professional Setup or requested afterwards. Whole-Home Wi-Fi Plus is an optional add-on to select plans that you may purchase for an additional fee (plus taxes and surcharges), and includes up to three Wi-Fi extenders; 2 extenders will be shipped after you complete self-setup or will be provided by our technician during professional setup, and you may request 1 more for a maximum of 3 extenders.
Use & Processing · Company commitment
The Wi-Fi Health Check tool monitors connection strength and performance for connected devices on the home router, but will not access or analyze device internet activity.
The Wi-Fi Health Check tool available through the Verizon Home or My Verizon app (i) monitors the performance of your Wi-Fi to ensure you are receiving optimal performance and coverage, (ii) checks the strength of the Wi-Fi connection between your router and connected devices and indicates if an extender is recommended, (iii) is offered with privacy and security by design and only analyzes devices that you've connected to your home router, and (iv) will not access or analyze device internet activity.
Charges & Financial Obligations · Company practice
Verizon may require professional setup for certain plans or equipment and charge a technician setup fee that becomes nonrefundable once completed, even if service is cancelled within 30 days.
Professional setup is not available at all locations or with all equipment and plans, but is required with some services and plans. If you need professional setup and it's available at your location with your plan and the equipment provided, we will attempt to setup the service at the address that you provided in your order. If you select professional setup, we may charge you (plus taxes and surcharges) for the technician to complete the setup. That charge is nonrefundable after setup is completed, even if you cancel service within 30 days after setup.
Account & Service Control · Procedure
Verizon may conduct exterior signal testing and access outdoor receivers to service or replace them, and customers are responsible for securing any needed landlord or HOA approvals.
From time to time, we may conduct signal testing outside your address or access your outdoor receiver to service, inspect, upgrade, replace and/or remove it. If you rent or live in an area that has a homeowners/property owners association (or similar organization that may require approval for installation in a common area), they may need to approve the installation/setup of the equipment outside of your home and you are responsible for obtaining all necessary approvals.
Account & Service Control · Restriction or exception
Customers cannot move home wireless service or equipment to a new address without Verizon's re-qualification and approval; unauthorized relocation may result in service modification or termination.
You may not move the service or equipment to another address without our authorization, which requires re-qualification of the new address. If you are moving to a new address and wish to continue using the service, then please visit our [website](https://www.verizon.com/home/moving) to submit your move order for approval, or contact us to confirm coverage at your new address and whether you can complete installation/setup yourself or will need professional setup. If you move without notifying us or use the equipment/service at an address other than the qualified service address, then we may not be able to provide service to you, and we may terminate or modify your service.
Account & Service Control · Company practice
Verizon may suspend or cancel home wireless orders or service due to insufficient coverage, failed setup, unauthorized address use, or vacating the premises without notice.
We may suspend or cancel your order or service, if (a) coverage is insufficient or unavailable at your address, (b) installation/setup cannot be completed for any reason, (c) you use the service/equipment at an address other than the qualified service address that you provided in your order, or (d) you vacate your premises and fail to notify us prior to a change in occupancy or ownership.
Charges & Financial Obligations · Restriction or exception
Customers must return all Verizon-owned equipment within 30 days of cancellation or plan downgrade in undamaged condition, or face an unreturned equipment fee of up to $300 per unit.
Upon termination of your order or service, or change to a plan without Whole-Home Wi-Fi or that isn’t eligible to add Whole-Home Wi-Fi Plus, you should return all Verizon-owned equipment to us in an undamaged condition (subject only to reasonable wear and tear) within 30 days after cancellation, or you may be charged an unreturned equipment fee of up to $300 per unit of equipment.
Account & Service Control · Procedure
Verizon-owned equipment must be returned via The UPS Store or prepaid shipping box rather than retail stores; returning equipment without cancelling service does not stop service billing.
For all of these Verizon-owned equipment returns, please bring the equipment, including any power cord(s), to any [The UPS Store](https://www.theupsstore.com/tools/find-a-store), or contact us at 800-922-0204, so that we can provide you with a return shipping label and box. Please do not return equipment to a store. If you don't cancel your service, then your service charges will continue to apply, even if you return the equipment. If you vacate your premises and fail to return the Verizon-owned equipment, then you will be charged any applicable unreturned equipment fees. If we ask you to leave any outdoor equipment in place, you will not be charged an unreturned equipment fee for it.
Legal Rights & Agreement Rules · Permission or license
Verizon reserves the right to modify the Exhibit A Home Internet terms of service from time to time without providing advance notice.
These Terms of Service may be modified by us from time to time without advance notice.
Legal Rights & Agreement Rules · Context
The Exhibit A Home Internet (Wireless) terms state an update date of June 16, 2026.
Updated 6/16/26