Replacing WHOOP Products — Lifetime Warranty

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Replacing WHOOP Products

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Title

Replacing WHOOP Products

Last Published Date

2/5/2026 2:08 PM

Article Body

This guide provides information on replacing WHOOP products.

IN THIS ARTICLE:

We stand behind our WHOOP devices with a Lifetime Warranty, ensuring that if you experience defects or issues, we’ll work with you to resolve them. If needed, we will replace your device as long as you meet the following criteria:

You purchased directly through WHOOP or an approved WHOOP partner.

You have an active membership with a valid payment method on file.

For full details, see Section 18 of our Terms of Use.

What’s Covered Under the WHOOP Lifetime Warranty?

Included in Lifetime Warranty

The following items qualify for a replacement under WHOOP’s Lifetime Warranty:

Defective WHOOP sensor (4.0, 5.0, MG)

Defective battery pack (4.0, 5.0, MG)

WHOOP sensor damaged in a way that affects its functionality or accuracy

If you experience issues with any of these items, Membership Services will assist you in troubleshooting and issuing a replacement if eligible.

Not Covered Under Lifetime Warranty

The following items are not covered by WHOOP’s Lifetime Warranty:

Lost or stolen WHOOP sensor or battery pack

Cosmetic damage (scratches, dents, etc.)

Battery packs that have been damaged from improper use

Unauthorized modifications or repairs

WHOOP sensors with an altered factory model name or serial number

Bands & Accessories

If your product is not eligible for warranty coverage, you may need to purchase a replacement.

How to Submit a Warranty Claim

Step 1: Check Warranty Eligibility

Review WHOOP’s Lifetime Warranty Terms to confirm if your issue qualifies.

Only manufacturing defects are covered.

Devices purchased from unauthorized sources may not be eligible.

Step 2: Gather Required Information

Before contacting support, prepare the following:

A photo or video clearly showing the issue.

Proof of purchase (if not purchased directly from WHOOP).

Your membership details to confirm eligibility.

Step 3: Contact Membership Services

Submit a request to Membership Services for assistance.

Provide all required documentation.

A representative will confirm whether your product qualifies under the Lifetime Warranty.

Step 4: Next Steps

If your device qualifies, WHOOP will process your warranty claim and guide you on the next steps.

If not covered, you will need to purchase a replacement.

Need to Purchase a Replacement?

If your product is not covered under warranty, you can purchase replacements through the WHOOP Shop.

Important Note:

You must sign into your WHOOP account on shop.whoop.com in order to complete your replacement order.

This is required so we can ensure you can only get a replacement strap for the hardware associated with your membership tier.

Item

How to Replace

Battery Pack (4.0, 5.0, MG)

Visit the WHOOP Shop to purchase a replacement. Ensure compatibility with your device. WHOOP MG requires a wireless PowerPack.

Accessory or Apparel

Visit the WHOOP Shop to purchase the item.

WHOOP 4.0 Sensor

Visit the WHOOP Shop to purchase a replacement.

WHOOP 5.0 Sensor

Visit the WHOOP Shop to purchase a replacement.

WHOOP MG Sensor (Medical-Grade)

Visit the WHOOP Shop to purchase a replacement.

URL Name

WHOOP-Warranty-Policy

Still have questions?