Charges & Financial Obligations · Restriction or exception
What the device must be like when Refreshed Tech receives it
To qualify as an Eligible Device, the device received by Refreshed Tech must be reset or wiped of all end user data, match the manufacturer and model you selected at checkout, substantially match the condition you represented at checkout, power on and otherwise satisfy the eligibility criteria communicated during the inspection process, and include the applicable charging cable or charger. Failing these requirements may result in adjustment or forfeiture of your Trade Up Discount, as the terms describe further below.
Supporting quotations
To qualify as an Eligible Device, the device received by Refreshed Tech must:
be reset or wiped of all end user data;
match the manufacturer and model selected during checkout;
substantially match the condition represented during checkout;
power on and otherwise satisfy the eligibility criteria communicated during the inspection process; and
include the applicable charging cable or charger.
Failure to satisfy these requirements may result in adjustment or forfeiture of your Trade Up Discount as described below.
Qualifications & exceptions
The test applies to the device "received by Refreshed Tech", not only to how you described it.
Condition must "substantially" match what you represented.
The consequence is stated as "may result in" adjustment or forfeiture, not as automatic.
Not stated here
The inspection-process eligibility criteria are not stated in the terms; they are "communicated during the inspection process".
The later sections describe revoking the discount and charging amounts owed, but this document does not explain how an "adjustment" is calculated.
Cross-references
related (model-proposed): WHOOP can revoke the discount, charge you or suspend your membership — references: The condition requirements say that failing them may adjust or forfeit the discount "as described below"; the Section 7 remedies are the later text that describes revocation and charging.
Charges & Financial Obligations · Company commitment
The Trade Up Discount is a conditional credit applied at checkout
If your order qualifies, WHOOP applies a promotional discount (the Trade Up Discount) to your eligible purchase at checkout. In exchange, you agree to pay the amount charged at checkout and to transfer an Eligible Device under the Trade Up Terms. The terms describe the discount as a conditional credit applied to your order in consideration for your timely transfer of the device. It is offered only in connection with the Program and is conditioned on your compliance with the Trade Up Terms.
Supporting quotations
If your order qualifies, WHOOP will apply a promotional discount (the "Trade Up Discount") to your eligible purchase at checkout.
As consideration for the eligible WHOOP order, you agree to pay the amount charged at checkout and to transfer an Eligible Device in accordance with these Trade Up Terms.
The Trade Up Discount constitutes a conditional credit applied to your order in consideration for your timely transfer of the Eligible Device.
The Trade Up Discount is offered solely in connection with the Program and is conditioned upon your compliance with these Trade Up Terms.
Qualifications & exceptions
Applies only "if your order qualifies".
Conditional on timely transfer of an Eligible Device and compliance with the Trade Up Terms.
Offered solely in connection with the Program.
Not stated here
This document does not state the amount of the discount or how it is calculated.
Charges & Financial Obligations · Restriction or exception
The discount has no cash value and cannot be transferred or combined
The Trade Up Discount has no cash value, may not be transferred, and may not be redeemed for cash. It may not be combined with gift cards, promotional codes, coupons or other promotional offers unless WHOOP expressly permits it.
Supporting quotations
The Trade Up Discount:
has no cash value;
may not be transferred;
may not be redeemed for cash; and
may not be combined with gift cards, promotional codes, coupons, or other promotional offers unless expressly permitted by WHOOP.
Qualifications & exceptions
Combination with gift cards, codes, coupons or other promotions is barred "unless expressly permitted by WHOOP".
Not stated here
The terms do not say which offers WHOOP expressly permits to be combined with the discount.
Charges & Financial Obligations · Procedure
You must ship the device within 30 days or the discount can be revoked
After your eligible purchase, WHOOP or Refreshed Tech gives you instructions and a prepaid shipping label. You must package the device securely, include the required charger or charging cable, use the provided label, and make sure the shipment is postmarked no later than thirty (30) days after the label is provided. Missing that postmark period may result in the discount being revoked and in the Section 7 remedies. Under Section 7, WHOOP may revoke the discount, charge your original payment method for any applicable amount owed, and/or suspend your WHOOP Membership or related services until the requirements are met or an outstanding balance is paid. Section 7 words this trigger as failing to ship within thirty (30) days after receiving your shipping label, and by participating you authorize WHOOP to charge the payment method associated with your purchase for any amount owed under that Section.
Supporting quotations
Following your eligible purchase, WHOOP or Refreshed Tech will provide you with instructions and a prepaid shipping label.
You must:
package your Eligible Device securely;
include the required charger or charging cable;
use the provided shipping label; and
ensure your shipment is postmarked no later than thirty (30) days after the shipping label is provided.
Failure to postmark your shipment within this thirty (30)-day period may result in your Trade Up Discount being revoked and the remedies described in Section 7 below.
WHOOP reserves the right, to the fullest extent permitted by applicable law, to revoke the Trade Up Discount, charge your original payment method for any applicable amount owed, and/or suspend your WHOOP Membership or related services until the Program requirements have been satisfied or any outstanding balance has been paid.
you fail to ship your Eligible Device within thirty (30) days after receiving your shipping label;
By participating in the Program, you authorize WHOOP to charge the payment method associated with your purchase for any amount owed under this Section.
Qualifications & exceptions
Deadline: postmarked no later than 30 days after the shipping label is provided.
Consequences are stated as "may result" and as rights WHOOP "reserves", exercised "to the fullest extent permitted by applicable law".
Remedies can be combined ("and/or") and a suspension lasts until the requirements are met or the balance is paid.
Not stated here
Section 4 counts the 30 days from when the label "is provided" while Section 7 counts from "receiving" the label; the terms do not say how the date of provision or receipt is determined or whether the two differ.
This document does not state the amount that could be owed if the discount is revoked, or define "related services".
This document does not describe a notice, reminder or chance to fix a missed deadline before a remedy is applied.
Cross-references
contrast (model-proposed): Events that let WHOOP use the Section 7 remedies — contrast: Section 4 measures the 30 days from when the shipping label is provided and asks for a postmark, while the Section 7 trigger measures 30 days after receiving the label and speaks of failing to ship. The terms do not say whether the two are meant to differ.
Charges & Financial Obligations · Permission or license
WHOOP can revoke the discount, charge you or suspend your membership
The discount is conditional on your compliance with the Trade Up Terms. If you do not timely submit an Eligible Device and the required charger, if the device does not match the device or condition you represented, or if you otherwise fail to satisfy the Program requirements, WHOOP reserves the right, to the fullest extent permitted by applicable law, to revoke the Trade Up Discount, charge your original payment method for any applicable amount owed, and/or suspend your WHOOP Membership or related services until the requirements are satisfied or any outstanding balance is paid. WHOOP's decision not to exercise a remedy in one instance does not waive its right to enforce the terms in another.
Supporting quotations
The Trade Up Discount is conditional upon your compliance with the WHOOP Trade Up Program Terms. If you do not timely submit an Eligible Device and required charger, if the device you submit does not match the device or condition you represented, or if you otherwise fail to satisfy the Program requirements, WHOOP reserves the right, to the fullest extent permitted by applicable law, to revoke the Trade Up Discount, charge your original payment method for any applicable amount owed, and/or suspend your WHOOP Membership or related services until the Program requirements have been satisfied or any outstanding balance has been paid.
WHOOP's decision not to exercise any remedy in one instance does not waive its right to enforce these Trade Up Terms in any other instance.
Qualifications & exceptions
"Reserves the right": a choice for WHOOP, not an automatic result.
Exercised "to the fullest extent permitted by applicable law".
Remedies can be combined ("and/or").
A suspension lasts until the Program requirements are satisfied or any outstanding balance is paid.
Not stated here
The terms do not define "any applicable amount owed" or say how it is calculated.
"Related services" is not defined.
This document does not describe prior notice or a chance to fix the problem before a remedy is applied.
Charges & Financial Obligations · Restriction or exception
Events that let WHOOP use the Section 7 remedies
WHOOP may exercise the Section 7 rights, "without limitation", if you fail to ship your Eligible Device within thirty (30) days after receiving your shipping label, ship an empty package, ship a different device than the one identified at checkout, the device's condition materially differs from what you represented at checkout, you fail to include the required charger or cable, your device is determined to be ineligible for the Program, or you otherwise violate the Trade Up Terms.
Supporting quotations
Without limitation, WHOOP may exercise these rights if:
you fail to ship your Eligible Device within thirty (30) days after receiving your shipping label;
you ship an empty package;
you ship a different device than the device identified during checkout;
the condition of your device materially differs from the condition represented during checkout;
you fail to include the required charger or charging cable;
your device is determined to be ineligible for the Program; or
you otherwise violate these Trade Up Terms.
Qualifications & exceptions
The list is not exhaustive ("Without limitation").
A condition mismatch counts when the condition "materially differs".
The shipping trigger runs from "receiving your shipping label".
Not stated here
The list does not say who determines that a device is ineligible; the inspection role is described elsewhere.
Whether violating the WHOOP Terms of Use or other policies named in the opening section can trigger these remedies is not stated, and those linked documents are not supplied here.
Cross-references
related (model-proposed): Refreshed Tech inspects the device and decides eligibility, not WHOOP — references: The Section 7 trigger "your device is determined to be ineligible" depends on an eligibility determination, which Section 5 says is made by Refreshed Tech's inspection and not by WHOOP.
Charges & Financial Obligations · Permission or license
You authorize WHOOP to charge your payment method for amounts owed
By participating in the Program you authorize WHOOP to charge the payment method associated with your purchase for any amount owed under Section 7.
Supporting quotations
By participating in the Program, you authorize WHOOP to charge the payment method associated with your purchase for any amount owed under this Section.
Qualifications & exceptions
Limited to amounts owed "under this Section" (Section 7).
Applies to the payment method associated with your purchase.
Not stated here
This document does not say whether WHOOP will tell you before or after it charges you.