These Trade Up Terms, effective August 4, 2026, govern participation in the WHOOP Trade Up Program. The Program lets eligible customers receive a promotional discount toward a WHOOP purchase by trading in an eligible wearable device through Refreshed Tech, LLC, which the terms describe as an independent third-party service provider. By participating you also agree to the WHOOP Terms of Use, the WHOOP Terms of Sale, the WHOOP Privacy Policy and any other applicable WHOOP policies. If these Trade Up Terms conflict with the Terms of Use or Terms of Sale, the Trade Up Terms control, but only for your participation in the Program.
Supporting quotations
Effective Date: August 4, 2026
The Program allows eligible customers to receive a promotional discount toward their WHOOP purchase by trading in an eligible wearable device through Refreshed Tech, LLC, an independent third-party service provider
By participating in the Program, you agree to these Trade Up Terms, the WHOOP Terms of Use, the WHOOP Terms of Sale, the WHOOP Privacy Policy and any other applicable WHOOP policies.
If there is a conflict between these Trade Up Terms and the WHOOP Terms of Use or Terms of Sale, these Trade Up Terms will control solely with respect to your participation in the Program.
Qualifications & exceptions
The Trade Up Terms control over the Terms of Use and Terms of Sale only "solely with respect to your participation in the Program".
The discount is available to eligible customers; the eligibility conditions are in Section 1.
Not stated here
The WHOOP Terms of Use, Terms of Sale, Privacy Policy and "other applicable WHOOP policies" are referenced but their text is not part of this document, and the terms do not list which other policies apply.
The priority rule names only the Terms of Use and Terms of Sale; it does not say which document controls over the Privacy Policy or other WHOOP policies.
Legal Rights & Agreement Rules · Permission or license
WHOOP can limit eligibility or change, suspend or end the Program at any time
WHOOP may modify, suspend or discontinue the Program, or limit eligibility, at any time, subject to applicable law. Section 12 repeats this and extends it to terminating the Program or the Trade Up Terms themselves, again subject to applicable law.
Supporting quotations
WHOOP may modify, suspend, or discontinue the Program, or limit eligibility, at any time, subject to applicable law.
WHOOP may modify, suspend, or terminate the Program or these Trade Up Terms at any time, subject to applicable law.
Qualifications & exceptions
Subject to applicable law.
WHOOP's right is stated as "at any time", with no condition tied to your circumstances.
Not stated here
Neither section says whether or how WHOOP will notify participants before changing, suspending or ending the Program.
Legal Rights & Agreement Rules · Restriction or exception
After you ship, the trade up is final and the device is not returned
Once you ship your Eligible Device and required charger to Refreshed Tech with the provided label, the trade up is final. Subject to applicable law, the device and charger cannot be returned to you, whether or not the device is found eligible, whether the Trade Up Discount is adjusted or revoked, and even if your WHOOP purchase is returned or canceled. By shipping, you acknowledge and agree that you relinquish any right to have them returned. Section 8 adds that accepted devices are not returned except where applicable law requires, and that ownership passes to Refreshed Tech when it accepts the device.
Supporting quotations
Once you ship your Eligible Device and required charger to Refreshed Tech using the provided shipping label, your trade up is final. Subject to applicable law, your Eligible Device and charger cannot be returned to you, regardless of whether your device is determined to be eligible for the Program, your Trade Up Discount is adjusted or revoked, or your WHOOP purchase is returned or canceled. By shipping your Eligible Device and charger, you acknowledge and agree that you relinquish any right to have them returned.
Upon acceptance of your Eligible Device by Refreshed Tech, ownership of the device transfers to Refreshed Tech.
Eligible Devices accepted through the Program will not be returned except where required by applicable law.
Qualifications & exceptions
Subject to applicable law.
Applies to both the device and the charger.
Applies "regardless of" the eligibility result, any adjustment or revocation of the discount, and any return or cancelation of the WHOOP purchase.
Not stated here
The terms do not say what, if anything, you receive for the device if your WHOOP purchase is returned or canceled after you ship it.
Cross-references
contrast (model-proposed): Delivery completes your transfer and ownership passes to Refreshed Tech on acceptance — contrast: Section 4 says the trade up is final on shipping and the device cannot be returned whatever the eligibility result, while Section 8 ties the transfer of ownership to Refreshed Tech's acceptance and speaks of accepted devices. The terms do not reconcile what happens to a device that is shipped but not accepted.
Legal Rights & Agreement Rules · Company practice
Refreshed Tech inspects the device and decides eligibility, not WHOOP
All Eligible Devices are received and inspected by Refreshed Tech. After receiving your shipment, Refreshed Tech verifies, among other things, that the device matches what you identified at checkout, its condition is consistent with your representations, it satisfies Program eligibility requirements, the required charger or cable is included, and it is otherwise eligible. Refreshed Tech's inspection determines whether the device meets the Program's requirements, and the terms state that WHOOP does not inspect devices or determine eligibility.
Supporting quotations
All Eligible Devices are received and inspected by Refreshed Tech.
Following receipt of your shipment, Refreshed Tech will verify, among other things, that:
the device matches the device identified during checkout;
the condition of the device is consistent with your representations;
the device satisfies Program eligibility requirements;
the required charger or charging cable has been included; and
the device is otherwise eligible for the Program.
Refreshed Tech's inspection determines whether your Eligible Device satisfies the requirements of the Program.
WHOOP does not inspect devices or determine eligibility.
Qualifications & exceptions
The verification list is introduced by "among other things", so it is not exhaustive.
Not stated here
This document does not describe a way to see or contest the inspection result.
Legal Rights & Agreement Rules · Restriction or exception
Your promises about ownership, liens and accuracy
By participating you represent and warrant that you own the Eligible Device or have full legal authority to transfer ownership, that the device is not lost or stolen, that it is not subject to any financing agreement, lease, lien or other security interest, and that all information you provide during the process is accurate and complete.
Supporting quotations
By participating in the Program, you represent and warrant that:
you own the Eligible Device or have full legal authority to transfer ownership;
the device is not lost or stolen;
the device is not subject to any financing agreement, lease, lien, or other security interest;
all information you provide during the process is accurate and complete;
Qualifications & exceptions
These are representations and warranties you give by participating in the Program.
The accuracy statement covers "all information you provide during the process".
Not stated here
The warranties are stated without any knowledge qualifier, and the terms do not say whether not knowing that a statement was untrue changes the consequences.
Legal Rights & Agreement Rules · Company practice
Delivery completes your transfer and ownership passes to Refreshed Tech on acceptance
Delivering your Eligible Device to Refreshed Tech as the terms require satisfies your obligation to transfer it under the Program. WHOOP has authorized Refreshed Tech to receive, inspect and process Eligible Devices on WHOOP's behalf. Ownership of the device transfers to Refreshed Tech upon its acceptance of the device. Accepted devices will not be returned except where applicable law requires. Section 4 separately says the device cannot be returned to you regardless of whether it is found eligible.
Supporting quotations
Delivery of your Eligible Device to Refreshed Tech in accordance with these Trade Up Terms satisfies your obligation to transfer the device under the Program. WHOOP has authorized Refreshed Tech to receive, inspect, and process Eligible Devices on behalf of WHOOP. Upon acceptance of your Eligible Device by Refreshed Tech, ownership of the device transfers to Refreshed Tech.
Eligible Devices accepted through the Program will not be returned except where required by applicable law.
your Eligible Device and charger cannot be returned to you, regardless of whether your device is determined to be eligible for the Program
Qualifications & exceptions
Ownership passes "upon acceptance" by Refreshed Tech, not on shipping or delivery.
The no-return statement covers devices "accepted through the Program" and has an exception only where the law requires a return.
Not stated here
The terms do not say who owns, or whether Refreshed Tech returns, a device that Refreshed Tech does not accept, because Section 8 speaks of accepted devices while Section 4 says the device cannot be returned whatever the eligibility result.
Legal Rights & Agreement Rules · Company practice
Refreshed Tech runs the trade-in side; WHOOP handles the discount and sales
Refreshed Tech operates the trade up portion of the Program as an independent contractor and is solely responsible for receiving, evaluating, purchasing, refurbishing, recycling, reselling or otherwise disposing of Eligible Devices. WHOOP is responsible solely for administering the promotional discount and for selling eligible WHOOP products and Memberships.
Supporting quotations
Refreshed Tech operates the trade up portion of the Program as an independent contractor.
Refreshed Tech is solely responsible for receiving, evaluating, purchasing, refurbishing, recycling, reselling, or otherwise disposing of Eligible Devices.
WHOOP is responsible solely for administering the promotional discount associated with the Program and selling eligible WHOOP products and Memberships.
an independent third-party service provider
Qualifications & exceptions
Each party's role is stated as exclusive ("solely") within its own area.
Not stated here
The terms do not say who answers for a problem that spans both roles, such as a device assessed wrongly.
Legal Rights & Agreement Rules · Restriction or exception
Refreshed Tech's own terms and privacy policy also apply to you
Your submission of an Eligible Device is also subject to Refreshed Tech's applicable Terms and Conditions and Privacy Policy, which the terms say are incorporated into the Trade Up Terms by reference. By accepting the Trade Up Terms and participating, you also agree to be bound by Refreshed Tech's Terms and Conditions and acknowledge that you have reviewed its Privacy Policy.
Supporting quotations
your submission of an Eligible Device is also subject to Refreshed Tech's applicable
each of which is incorporated into these Trade Up Terms by reference.
you also agree to be bound by Refreshed Tech's
acknowledge that you have reviewed Refreshed Tech's
If there is a conflict between these Trade Up Terms and the WHOOP Terms of Use or Terms of Sale, these Trade Up Terms will control
Qualifications & exceptions
Only Refreshed Tech's "applicable" terms and privacy policy are incorporated.
You agree to be bound by the Terms and Conditions; for the Privacy Policy you "acknowledge that you have reviewed" it.
Not stated here
The text of Refreshed Tech's Terms and Conditions and Privacy Policy is not part of this document and was not supplied, so their effect, including any conflict with these terms, is unknown.
The priority rule in the opening section covers only the WHOOP Terms of Use and Terms of Sale, so these terms do not say which document controls if Refreshed Tech's terms conflict with them.
Legal Rights & Agreement Rules · Permission or license
Changes to the Program or terms do not affect discounts already applied, except as the terms allow
WHOOP may modify, suspend or terminate the Program or the Trade Up Terms at any time, subject to applicable law. Changes will not affect Trade Up Discounts already applied except as the Trade Up Terms expressly permit. Section 7 separately reserves WHOOP's right to revoke the discount if the trade up is not completed, but the terms do not say whether that is the kind of exception meant here.
Supporting quotations
WHOOP may modify, suspend, or terminate the Program or these Trade Up Terms at any time, subject to applicable law.
Changes will not affect Trade Up Discounts already applied except as expressly permitted under these Trade Up Terms.
WHOOP reserves the right, to the fullest extent permitted by applicable law, to revoke the Trade Up Discount
Qualifications & exceptions
Subject to applicable law.
Protection for discounts already applied has an exception for what the terms "expressly permit".
Not stated here
The terms do not say which provisions count as "expressly permitted" exceptions, or whether Section 7 revocation is one of them.
The terms do not say whether or how participants are notified of changes.
The Terms of Use and Terms of Sale stay in force and fill in undefined terms
Except as the Trade Up Terms expressly provide, the WHOOP Terms of Use and Terms of Sale remain in full force and effect. Capitalized terms not defined in the Trade Up Terms take the meanings given in the Terms of Use or Terms of Sale. The opening section adds that the Trade Up Terms control over those documents if they conflict, but solely for your participation in the Program.
Supporting quotations
Except as expressly provided in these Trade Up Terms, the WHOOP Terms of Use and Terms of Sale remain in full force and effect.
Capitalized terms not defined in these Trade Up Terms have the meanings assigned in the WHOOP Terms of Use or Terms of Sale.
If there is a conflict between these Trade Up Terms and the WHOOP Terms of Use or Terms of Sale, these Trade Up Terms will control solely with respect to your participation in the Program.
Qualifications & exceptions
"Except as expressly provided": express Program provisions prevail.
Priority applies "solely with respect to your participation in the Program".
Not stated here
The Terms of Use and Terms of Sale are not part of this document, so what they say about returns, refunds, disputes or liability is not known here.
Cross-references
qualifies (model-proposed): What the Program is and which terms apply to it — qualifies: The opening priority rule gives the Trade Up Terms control only for Program participation; the closing section says the Terms of Use and Terms of Sale otherwise remain in full force except as expressly provided.
Legal Rights & Agreement Rules · Context
If one provision is unenforceable, the rest stay in effect
If any provision of the Trade Up Terms is held to be invalid or unenforceable, the remaining provisions stay in full force and effect.
Supporting quotations
If any provision of these Trade Up Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Qualifications & exceptions
Applies only if a provision is "held to be invalid or unenforceable".
Legal Rights & Agreement Rules · Restriction or exception
Not enforcing a provision once does not waive it
WHOOP's failure to enforce any provision of the Trade Up Terms is not a waiver of that provision or any other provision. Section 7 says the same for remedies: WHOOP's decision not to exercise a remedy in one instance does not waive its right to enforce the terms in another instance.
Supporting quotations
WHOOP's failure to enforce any provision of these Trade Up Terms shall not constitute a waiver of that provision or any other provision.
WHOOP's decision not to exercise any remedy in one instance does not waive its right to enforce these Trade Up Terms in any other instance.
Qualifications & exceptions
Applies to WHOOP's failure to enforce, not to your own conduct.