Return eligibility varies by membership, hardware and order channel
WHOOP says whether you can return something, and the steps to follow, depend on your membership type, the hardware model, regional regulations, and where your order was placed and shipped. The rest of the page sets out the rules for each case.
Supporting quotations
return eligibility varies based on membership type, hardware model, and regional regulations
Return eligibility and steps may vary based on where your order was placed and shipped
Qualifications & exceptions
Applies across the whole page as an overview; the specific rules are in the sections that follow.
Not stated here
The page does not name the regional regulations or regions that change eligibility.
Legal Rights & Agreement Rules · Context
Page shows a last published date of 8/28/2026
The saved page lists its Last Published Date as 8/28/2026 1:59 PM. This is page metadata about when the article was published, not a stated effective date for the rules.
Supporting quotations
Last Published Date
8/28/2026 1:59 PM
Qualifications & exceptions
Metadata field on the support article, not a dated policy statement.
Not stated here
The page states no effective date and no history of earlier versions.
Charges & Financial Obligations · Restriction or exception
Authorized reseller purchases are returned through the reseller, not WHOOP
If you bought through an authorized reseller, you return the item through the place you bought it, under that reseller's return policy. WHOOP says it does not process returns for these purchases. A later FAQ repeats the point: WHOOP handles returns and refunds for valid purchases made from whoop.com, and for items bought elsewhere you contact the retailer.
Supporting quotations
If purchased through an authorized reseller, returns must be processed through the original point of sale, in accordance with the reseller's return policy. WHOOP does not process returns for these purchases.
I didn’t order from WHOOP directly.
WHOOP handles returns and refunds for valid purchases made from
Qualifications & exceptions
Covers purchases through authorized resellers; the FAQ separates whoop.com purchases from items bought externally.
Not stated here
The page does not list which sellers count as authorized resellers.
The reseller's own return policy is not part of this page.
Charges & Financial Obligations · Restriction or exception
Social media shop apparel and accessories follow that platform's returns
For apparel and accessories bought through WHOOP's social media shops, such as TikTok, you start the return from your account on that platform. The return is then handled under that platform's return guidelines.
Supporting quotations
For apparel and accessories purchased via WHOOP’s social media shops (e.g., TikTok), returns must be initiated through your respective social media account and will be processed according to that platform’s return guidelines.
Qualifications & exceptions
Applies to apparel and accessories only, and only when bought through a social media shop.
Not stated here
The platform's return guidelines are not in this page, so it is not stated whether the 30-day window below applies to these orders.
Charges & Financial Obligations · Restriction or exception
WHOOP MG returns may be restricted in some regions
Because of regulatory guidelines around medical-grade hardware, WHOOP says returns of WHOOP MG devices may be restricted in certain regions. If you are outside a supported country, or your device was shipped internationally through a third-party service, it may not be eligible for return.
Supporting quotations
Due to regulatory guidelines around medical-grade hardware, returns of WHOOP MG devices may be restricted in certain regions.
If you're located outside of a supported country or your device has been shipped internationally via a third-party service, it may not be eligible for return.
Qualifications & exceptions
The wording is "may be restricted" and "may not be eligible", not a flat refusal.
Applies to WHOOP MG devices only.
Not stated here
The page does not list the supported countries or say who decides eligibility.
It does not say what happens to the membership if the device cannot be returned.
How to start a membership and device return within 30 days
To return a membership and device within 30 days, you go to the membership page at app.whoop.com, choose Membership & Billing, then Cancel. You follow the on-screen instructions to generate a return label, pack the Sensor, Battery pack, Band and charging cable securely, and drop the package off with your carrier.
Supporting quotations
Membership & Device Returns Within 30 Days:
Go to:
Select Membership & Billing
Select Cancel
Follow the on-screen instructions to generate a return label.
Pack your Sensor, Battery pack, Band and charging cable securely and drop it off with your carrier.
Qualifications & exceptions
This is the path for returns within 30 days.
Starting the return runs through the Cancel option for the membership.
Not stated here
This part does not say who pays for the return label or shipping.
The saved page shows the link text as app.whoop.com/membership, but the underlying link goes through a mail-security redirect address.
Charges & Financial Obligations · Company commitment
Refunds are processed within 10 business days after return is received and inspected
WHOOP says it will process refunds within 10 business days after it receives and inspects the returned items.
Supporting quotations
Refunds will be processed within 10 business days after the return is received and inspected.
Qualifications & exceptions
The 10 business days start after the return is received and inspected, not when you ship it.
"Processed" is the word used; the page does not say when the money reaches you.
Not stated here
The page does not say what the inspection checks or what happens if an item fails it.
It does not say how the refund is paid.
Charges & Financial Obligations · Procedure
Apparel and accessory exchanges are arranged through WHOOP Support
WHOOP accepts exchanges of unworn apparel and accessories within 30 days of delivery unless the item is marked final sale. For accessories or apparel orders, you contact WHOOP Support to check return eligibility and arrange the return or exchange.
Supporting quotations
WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale.
For accessories or apparel orders, please reach out to WHOOP Support
Qualifications & exceptions
Items must be unworn, within 30 days of delivery, and not marked final sale.
Exchanges and return eligibility for these orders go through a Support case rather than the membership page steps.
Not stated here
This section does not state the conditions for refunds on apparel and accessories; the separate Apparel & Accessories section covers those.
Charges & Financial Obligations · Company practice
Free trial converts to a 12-month Peak membership at $239/year unless cancelled and returned
Trial memberships are offered only with a certified pre-owned WHOOP 5.0. To avoid charges, you must cancel within the 30-day trial and return the WHOOP 5.0 and charger. If you take no action, the trial automatically becomes a 12-month Peak membership at $239 per year.
Supporting quotations
Free Trial Returns (WHOOP 5.0 Only)
Trial memberships are available exclusively with a certified pre-owned WHOOP 5.0 device.
To avoid charges, you must cancel within the 30-day trial period and return the WHOOP 5.0 device and charger.
If no action is taken, your trial will automatically convert to a 12-month Peak membership at $239/year.
Qualifications & exceptions
Applies to trial memberships on a certified pre-owned WHOOP 5.0 only.
Both steps are needed to avoid charges: cancel within the 30-day trial and return the device and charger.
Conversion happens automatically if no action is taken.
Not stated here
The page does not say when in the trial the conversion charge is taken or how the $239 is billed.
Charges & Financial Obligations · Restriction or exception
A $110 restocking fee applies if a trial is cancelled without returning the hardware
If you cancel a trial membership but do not return the hardware, WHOOP charges a $110 restocking fee.
Supporting quotations
If you cancel but do not return the hardware, you will be charged a $110 restocking fee.
Qualifications & exceptions
Applies to cancelled trials where the hardware is not returned.
The upcycle program FAQ elsewhere on the page says people on an upcycle trial do not need to return the device; whether the fee applies there is not stated here.
Not stated here
The page does not say how or when the fee is charged, or whether returning the hardware late avoids it.
Cross-references
contrast (model-proposed): Upcycle program trial members can cancel without returning the device — contrast: Cancelling a trial without returning hardware carries a $110 restocking fee in one section, while the upcycle FAQ says upcycle trial members can cancel without returning the device.
Charges & Financial Obligations · User right or choice
WHOOP 5.0 and MG can be returned within 30 days of receipt for a refund minus shipping
You can return a WHOOP 5.0 or WHOOP MG within 30 days of receipt for a full refund, minus shipping costs. You pay shipping both ways. The FAQ confirms that returning a 5.0 or MG within the window also refunds the upgrade fee, again minus the cost of shipping, but it counts the 30 days from shipment rather than receipt.
Supporting quotations
Returns Within 30 Days (WHOOP 5.0 & WHOOP MG)
Members can return WHOOP 5.0 or WHOOP MG within 30 days of receipt for a full refund (minus shipping costs).
Please note that members are responsible for inbound and outbound shipping costs.
If I decide to return my 5.0, will I be refunded for the upgrade fee?
If you return your WHOOP 5.0/MG within 30 days of shipment, you will be eligible for a full refund, including the upgrade fee, minus the cost of shipping
Membership & Device Returns Within 30 Days:
Go to:
Qualifications & exceptions
Applies to WHOOP 5.0 and WHOOP MG.
The refund is described as full but minus shipping costs, and the member pays inbound and outbound shipping.
The device return path is the membership cancel flow described under How to Start a Return.
MG returns may be restricted by region, as described under Before Starting a Return.
Not stated here
The main section counts 30 days from receipt, while the FAQ counts from shipment; the page does not reconcile the two start points.
Charges & Financial Obligations · Restriction or exception
No returns outside the 30-day window; cancelling is a separate process
WHOOP does not accept returns outside the 30-day window. If you want to cancel your membership instead, the page points you to a separate article called Canceling Your Membership.
Supporting quotations
WHOOP does not accept returns outside the 30-day window.
If you wish to cancel your membership, please refer to
Qualifications & exceptions
Applies to device and membership returns after day 30.
Cancelling a membership is described as separate from returning hardware.
Not stated here
The linked Canceling Your Membership article is not part of this saved page, so its terms are not known here.
Charges & Financial Obligations · Restriction or exception
Family Memberships can only be returned within 30 days, started by the Family Admin
A Family Membership can only be cancelled and returned within 30 days of receipt, for a full refund minus shipping. If you return, the Family Admin must start the process for the entire Family.
Supporting quotations
Family Memberships can only be canceled and returned within 30 days of receipt for a full refund (minus shipping).
If returning, the Family Admin must initiate this process for the entire Family
Qualifications & exceptions
Applies to Family Memberships only.
The Family Admin must start the return, and it covers the whole Family.
Not stated here
The page does not say what happens to the devices of other Family members who are not returning.
You can schedule a membership downgrade at any time, effective next billing cycle
You can schedule a downgrade of your WHOOP membership at any time. The new membership starts at the beginning of your next billing cycle. Until your next renewal date you keep all features of your current membership, and at the end of the term your membership automatically switches to the new membership and pricing. You can manage downgrades in the WHOOP app or at the membership page on app.whoop.com. WHOOP says it will confirm the downgrade details at checkout and by email, including which features will no longer be available, and that you can upgrade again at any time.
Supporting quotations
You can schedule to downgrade your WHOOP membership at any time. Your new membership will take effect at the start of your next billing cycle.
You’ll continue to have access to all features included in your current membership until your next renewal date.
Your membership will automatically switch to the new membership and pricing once your current term ends.
You can manage downgrades directly in the WHOOP app or at
You can re-upgrade at any time if you decide you want access to higher membership features again.
We'll confirm your downgrade details during checkout and via email, including which features will no longer be available.
Qualifications & exceptions
The change takes effect at the start of the next billing cycle, not immediately.
Downgrades give no partial refunds or credits for unused time (separate card).
Not stated here
The page does not say how far ahead of renewal a downgrade must be scheduled.
Account & Service Control · Company practice
Downgrading from WHOOP Life keeps the MG device but locks Life-only features
If you downgrade from WHOOP Life to a lower membership such as Peak or One, you do not need to return your MG device. The strap keeps working, but features that need WHOOP Life, such as ECG, Irregular Heart Rhythm Notifications and Blood Pressure Insights, become locked. WHOOP does not send a replacement WHOOP 5.0 device after a downgrade.
Supporting quotations
If You’re Using WHOOP Life with MG Hardware
If you downgrade from WHOOP Life to a lower membership (like Peak or One):
You do not need to return your MG device.
Your MG strap will continue to function, but features that require WHOOP Life (such as ECG, Irregular Heart Rhythm Notifications, and Blood Pressure Insights) will become locked.
We do not send a replacement WHOOP 5.0 device after a downgrade.
Qualifications & exceptions
Applies to members using WHOOP Life with MG hardware who downgrade.
No device return is required and no replacement device is sent.
Not stated here
The page does not list every feature that locks; it gives ECG, Irregular Heart Rhythm Notifications and Blood Pressure Insights as examples.
Charges & Financial Obligations · Restriction or exception
Downgrades do not include partial refunds or credits for unused time
WHOOP says a downgrade does not come with any partial refund or credit for unused time on the membership you are leaving.
Supporting quotations
Downgrades do not include partial refunds or credits for unused time.
Qualifications & exceptions
Applies to membership downgrades.
Not stated here
The page does not say whether any refund is available for other changes, such as cancelling mid-term outside the 30-day return window.
Detailed return guidance is in two separate articles that are not part of this page
For detailed guidance on how to return your WHOOP, the page directs you to two separate articles: one for returning in the US and one for returning internationally.
Supporting quotations
For detailed guidance on how to return your WHOOP check out
Qualifications & exceptions
The articles are referenced, not included in this saved page.
Not stated here
The two linked articles were not supplied, so any further steps or conditions they contain are unknown.
Charges & Financial Obligations · User right or choice
Apparel and accessories can be returned within 30 days if unworn, unwashed, undamaged and tagged
WHOOP accepts returns of apparel and accessories within 30 days of delivery if they are unworn, unwashed and undamaged and in original packaging with tags still attached. The FAQ adds that apparel and accessory exchanges are accepted within 30 days of delivery unless marked final sale, and that band and accessory returns are arranged through WHOOP Support.
Supporting quotations
Returns Within 30 Days
WHOOP accepts returns on unworn, unwashed, and undamaged apparel and accessories within 30 days of delivery.
Items must be in original packaging with tags still attached.
I just bought a WHOOP 4.0 band or accessory.
WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale.
Milestone Collection Boxes are final sale
WHOOP Your Way (custom bands) are final sale and not eligible for return at any time.
Qualifications & exceptions
Window is 30 days from delivery.
Items must be unworn, unwashed, undamaged and in original packaging with tags.
Not everything qualifies: Milestone Collection Boxes and WHOOP Your Way custom bands are final sale.
Orders from social media shops follow that platform's guidelines instead.
Not stated here
The page does not say who decides whether an item meets the unworn, unwashed and undamaged condition.
Charges & Financial Obligations · User right or choice
Defective or damaged apparel gets a prepaid label; otherwise members pay return shipping
If apparel or an accessory arrives damaged or defective, WHOOP provides a prepaid return label for an exchange or refund. Otherwise members pay the return shipping.
Supporting quotations
If an item is damaged or defective upon arrival, WHOOP will provide a prepaid return label for an exchange or refund.
Members are responsible for covering return shipping costs unless the item is defective.
Qualifications & exceptions
The prepaid label applies when the item is damaged or defective on arrival.
For everything else the member covers return shipping.
Not stated here
The page does not say how a defect or damage must be shown, or by when it must be reported.
Charges & Financial Obligations · Restriction or exception
WHOOP Your Way custom bands are final sale with no returns or size exchanges
WHOOP Your Way custom bands are final sale and cannot be returned at any time. They also cannot be exchanged for a different size.
Supporting quotations
WHOOP Your Way (custom bands) are final sale and not eligible for return at any time.
WHOOP Your Way bands cannot be exchanged for a different size. All WHOOP Your Way sales are final.
Qualifications & exceptions
Applies to WHOOP Your Way custom bands.
No return window applies; the restriction is stated as at any time.
The page also says WHOOP Your Way is not available at this time
In the size exchanges section the page says WHOOP Your Way is not available at this time, which differs from the earlier note saying it is available in most regions.
Supporting quotations
WHOOP Your Way is not available at this time.
Qualifications & exceptions
Stated as a closing note in the size exchanges section.
Not stated here
The page does not say when the product was or will be available again, or which statement is current.
Charges & Financial Obligations · Restriction or exception
Apparel and accessories are not accepted for return after the 30-day window
WHOOP does not accept returns on apparel and accessories beyond the 30-day return window.
Supporting quotations
WHOOP does not accept returns on apparel and accessories beyond the 30-day return window.
Qualifications & exceptions
Applies to apparel and accessories.
Charges & Financial Obligations · User right or choice
Size exchanges can be requested within 30 days if the item meets return criteria
If you need a different size, you can request an exchange within 30 days, as long as the item meets the return criteria. WHOOP Your Way bands are the exception: they cannot be exchanged for a different size.
Supporting quotations
If you need a different size, you can request an exchange within 30 days, provided the item meets return criteria.
WHOOP Your Way bands cannot be exchanged for a different size.
Qualifications & exceptions
Must be requested within 30 days.
The item must meet the apparel and accessories return criteria.
Exception: WHOOP Your Way bands cannot be exchanged for a different size.
Not stated here
The page does not say what happens if the requested size is out of stock.
Charges & Financial Obligations · Restriction or exception
Orders cannot be cancelled or amended once placed; return after arrival with a prepaid label
WHOOP says that once an order is placed it cannot be cancelled or changed, even if it has not shipped. It recommends waiting for the order to arrive and then starting a return, using a prepaid label, and says you receive a full refund once the package is back with WHOOP.
Supporting quotations
Can I cancel or change my order before it ships?
Unfortunately, no. Once an order is placed, we’re unable to cancel or amend it, even if it hasn’t yet shipped. We recommend waiting for it to arrive, then initiating a return. You’ll be able to return the package using a prepaid label and receive a full refund once it’s back with us.
Qualifications & exceptions
Applies after an order is placed, whether or not it has shipped.
The route is to wait for delivery, then return.
Not stated here
The FAQ describes a prepaid label and a full refund, while the main return section says members pay shipping both ways and the refund is minus shipping; the page does not reconcile the two.
The FAQ does not say whether the 30-day window applies to this route.
Charges & Financial Obligations · User right or choice
Returning a 5.0 or MG within 30 days refunds the upgrade fee, minus shipping
The FAQ says WHOOP's standard 30-day return policy applies if you return a 5.0 and want your upgrade fee back. If you return your WHOOP 5.0 or MG within 30 days of shipment, you get a full refund, including the upgrade fee, minus the cost of shipping.
Supporting quotations
If I decide to return my 5.0, will I be refunded for the upgrade fee?
If you return your WHOOP 5.0/MG within 30 days of shipment, you will be eligible for a full refund, including the upgrade fee, minus the cost of shipping
Members can return WHOOP 5.0 or WHOOP MG within 30 days of receipt for a full refund (minus shipping costs).
Returns Within 30 Days (WHOOP 5.0 & WHOOP MG)
Qualifications & exceptions
Applies to WHOOP 5.0 and MG returned within the window.
The FAQ counts 30 days from shipment; the main section counts from receipt.
Not stated here
The page does not say which start point controls if they differ.
Account & Service Control · User right or choice
A trial member does not need to return the device to upgrade to a 5.0
If you are on a trial and want to upgrade to a 5.0, WHOOP says you do not need to return your device. You use the upgrade flow to move to the 5.0 and can upcycle your 4.0 when you are ready.
Supporting quotations
I am on a trial, can I return the device early so I can upgrade to a 5.0?
No need to return your device! Just go through the upgrade flow to move to 5.0, and you can upcycle your 4.0 when you're ready.
Qualifications & exceptions
Applies to people on a trial who want a 5.0.
Not stated here
The page does not explain the upcycle process or any conditions on it.
Charges & Financial Obligations · User right or choice
Upcycle program trial members can cancel without returning the device
If your WHOOP came to you through the upcycle program and you are on a trial, you do not need to return the device and can simply cancel the trial. The Free Trial Returns section says that cancelling a trial without returning the hardware leads to a $110 restocking fee, so the page gives two different results for cancelling a trial without returning the device.
Supporting quotations
My WHOOP was upcycled to me, but I don’t want to continue after my trial. How do I return it?
If you are on a trial through our upcycle program, you do not need to return your device and can simply cancel your trial.
If you cancel but do not return the hardware, you will be charged a $110 restocking fee.
Free Trial Returns (WHOOP 5.0 Only)
Qualifications & exceptions
Applies to people on a trial through the upcycle program.
The Free Trial Returns section is titled for the WHOOP 5.0 only.
Not stated here
The page does not define the upcycle program or say whether its trials are the same trials the restocking fee covers.
The page does not say whether the restocking fee applies to upcycle trials.
Charges & Financial Obligations · Procedure
Returning a 4.0 band or accessory to get a 5.0 goes through WHOOP Support
WHOOP accepts exchanges of unworn apparel and accessories within 30 days of delivery unless marked final sale, and asks you to contact WHOOP Support to arrange a band or accessory return.
Supporting quotations
I just bought a WHOOP 4.0 band or accessory. Can I return it and order a 5.0 instead?
WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale.
Please reach out to WHOOP Support
Qualifications & exceptions
Items must be unworn and within 30 days of delivery, and not marked final sale.
Not stated here
The FAQ does not say whether the exchange or return is for a refund or credit toward a 5.0.
Charges & Financial Obligations · User right or choice
Prepaid memberships can have the $49 Peak upgrade fee waived without a return
For a prepaid membership joined in the last 30 days, or set to start onboarding within the next 14 days, the $49 upgrade fee for WHOOP Peak is waived. The waiver is applied automatically in the upgrade flow, so no return is needed.
Supporting quotations
I just purchased a 4.0 subscription, can I return my order to upgrade to a 5.0?
For prepaid memberships, if you joined a prepaid membership within the last 30 days or are set to onboard within the next 14 days, the $49 upgrade fee for WHOOP Peak only will be waived. This is automatically applied in the upgrade process, so you just need to follow the upgrade flow—no return required.
Qualifications & exceptions
Applies to prepaid memberships only.
The fee waiver is for WHOOP Peak only.
Requires joining in the last 30 days or onboarding within the next 14 days.
Not stated here
The page does not say what applies to non-prepaid 4.0 subscriptions.
Account & Service Control · User right or choice
A WHOOP One does not need to be returned to upgrade to Life or Peak
WHOOP says you do not need to return your WHOOP One to upgrade to Life or Peak. You upgrade through the app, and WHOOP encourages you to upcycle the WHOOP One.
Supporting quotations
Do I need to return my WHOOP One if I want to upgrade to Life/Peak?
Nope! You don’t need to return it—you are able to just upgrade through the app. We encourage you to upcycle your WHOOP One!
Qualifications & exceptions
Applies to people upgrading from WHOOP One to Life or Peak.
Not stated here
The page does not explain the upcycle program.
Charges & Financial Obligations · Restriction or exception
WHOOP handles refunds only for valid purchases made on whoop.com
WHOOP says it handles returns and refunds for valid purchases made from whoop.com. For WHOOP items bought somewhere else, you contact the retailer. If you have questions about your refund, you contact Membership Services.
Supporting quotations
I didn’t order from WHOOP directly. Can I return my item and be refunded through WHOOP?
WHOOP handles returns and refunds for valid purchases made from
For refunds on WHOOP items purchased externally, please reach out to the retailer you purchased from for returns or refunds.
Please reach out to Membership Services if you have any questions about your refund.
Qualifications & exceptions
Applies to purchases made on whoop.com that are valid; purchases made elsewhere go to the retailer.
Not stated here
The page does not say what makes a purchase valid.