WHOOP may keep Coach conversation history, share context with the AI partner, and you can delete it
WHOOP says it may retain the history of your conversations with WHOOP Coach so you continue to have access to previous conversations. When you revisit earlier topics, WHOOP may share the context of previous conversations with its LLM partner. You may delete your WHOOP Coach chat data at any time, either from the chat history in WHOOP Coach (swipe left on conversations to delete) or by submitting a request to Membership Services.
Supporting quotations
WHOOP may retain the history of your conversations with WHOOP Coach to ensure you continue to have access to previous conversations while using the feature.
When you revisit any topics from previous chats, WHOOP may share the context of your previous conversations with our LLM partner to create a better experience for you.
You may delete your WHOOP Coach chat data at any time by either tapping the chat icon in WHOOP Coach to view your conversation history and swipe left on conversations you would like to delete or by submitting a request to Membership Services to delete your data.
Qualifications & exceptions
Retention is described as "may retain," tied to keeping access to earlier conversations.
Sharing of earlier conversation context with the LLM partner occurs when you revisit topics.
Not stated here
No retention period for Coach chat data is stated in this section.
The text does not say whether deleting chat data removes data the LLM partner or WHOOP holds elsewhere.
Retention & Deletion · Company practice
Membership Services conversation history may be kept and reused
WHOOP says it may retain the history of your conversations with Membership Services so you continue to have access to previous conversations while using the feature. When you revisit earlier topics, WHOOP may share the context of previous conversations "with Membership Services" to create a better experience. For WHOOP Coach, the policy says the context may be shared with the LLM partner and that you can delete chat data; this paragraph for Membership Services states no retention period and no deletion method.
Supporting quotations
WHOOP may retain the history of your conversations with Membership Services to ensure you continue to have access to previous conversations while using the feature.
When you revisit any topics from previous chats, WHOOP may share the context of your previous conversations with Membership Services to create a better experience for you.
You may delete your WHOOP Coach chat data at any time
Qualifications & exceptions
Retention is stated as "may retain," tied to keeping access to previous conversations.
Not stated here
No retention period or deletion method is stated for Membership Services conversation history in this paragraph.
The paragraph says context may be shared "with Membership Services"; it does not say whether that reaches the LLM partner.
Retention & Deletion · Company practice
Personal Data is kept as long as reasonably necessary, a business need exists, or the law requires
WHOOP says it retains Personal Data for as long as reasonably necessary for the purposes described in the policy, while it has a business need to do so, or as required by law (for example for tax, legal or accounting purposes), whichever is longer. "Whichever is longer" means the longest of those periods applies. The retention clause sets no fixed period.
Supporting quotations
We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), whichever is longer.
Qualifications & exceptions
The longest of three periods applies: reasonably necessary for the described purposes, a continuing business need, or a legal requirement.
Not stated here
No specific retention period is stated for any category of Personal Data in this clause.
Retention & Deletion · Company commitment
India: no transfers outside India where law restricts them; retention
WHOOP says it will not transfer your Personal Data to any country or territory outside India where such transfer is restricted under applicable law. For retention, the India notice says WHOOP keeps Personal Data for as long as reasonably necessary for the purposes described in the policy, or as required by applicable law (for example tax, legal or accounting purposes), whichever is longer; this wording does not mention a business-need period.
Supporting quotations
We will not transfer your Personal Data to any country or territory outside India, where such transfer is restricted as per applicable law.
We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by applicable law (e.g., for tax, legal, accounting, or other purposes), whichever is longer.
Qualifications & exceptions
The transfer commitment is limited to transfers that are restricted under applicable law.
Not stated here
Which countries are restricted is not listed.
No specific retention period is stated.
Retention & Deletion · Company practice
Israel: WHOOP Coach history kept while you use the Services and as WHOOP requires
In the Israel notice, WHOOP says that as long as you use the Services, and as WHOOP requires in light of its legitimate business needs and legal requirements, WHOOP may retain the history of your conversations with WHOOP Coach so you keep access to previous conversations.
Supporting quotations
As long as you use our Services and as WHOOP requires in light of its legitimate business needs and legal requirements it is subject to, WHOOP may retain the history of your conversations with WHOOP Coach
Qualifications & exceptions
Retention is linked to your use of the Services and to WHOOP's legitimate business needs and legal requirements.
Not stated here
No retention period is stated.
Retention & Deletion · Restriction or exception
South Korea: retention periods under Korean law are announced but the saved text stops mid-sentence
The South Korea notice ends with a "Periods of Retention of Personal Data" heading and a sentence that begins "Notwithstanding 11. DATA SECURITY AND RETENTION OF PERSONAL DATA of this Privacy Policy, if required to retain Personal Data pursuant to applicable Korean laws, such as those set out below, we will retain Personal Data for at least the retention". The saved text ends there, so the laws "set out below" and the retention periods are not part of the supplied text. The sentence indicates that where Korean law requires longer retention, that requirement applies in place of the general retention section.
Supporting quotations
Periods of Retention of Personal Data
if required to retain Personal Data pursuant to applicable Korean laws, such as those set out below, we will retain Personal Data for at least the retention
Qualifications & exceptions
The retention rule applies if WHOOP is required to retain Personal Data under applicable Korean laws.
Not stated here
The saved text ends mid-sentence, so the Korean laws and the minimum retention periods are not supplied.
The Taiwan notice listed in the introduction is not present in the saved text.
Retention & Deletion · Company practice
How WHOOP decides the retention period for European residents
To determine the appropriate retention period for Personal Data, WHOOP says it considers the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes of processing and whether those purposes can be achieved by other means, and the applicable legal requirements. No specific retention period is given.
Supporting quotations
To determine the appropriate retention period for your Personal Data, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Not stated here
No specific retention period is stated for any category of Personal Data.