Privacy Policies — Privacy Principles, Messaging Privacy Policy, CCPA and Consumer Health Data Privacy Notice
WHOOP, INCPrivacy
> At WHOOP, our mission is to unlock human performance. We exist to improve your life, not invade it.
> ## Privacy Principles
At WHOOP, our mission is to unlock human performance. We exist to improve your life, not invade it. We believe this should be the standard for all companies providing wearable devices.
We take your privacy seriously and want you to understand how we use, collect and share personal data, and the measures we take to protect your personal data. We have invested heavily, and will continue to invest, in features and security to protect the privacy and security of your personal data. We continually evaluate our privacy practices to align them with applicable privacy laws including the California Consumer Privacy Act (“CCPA”) and the General Data Protection Regulation (“GDPR”). You can find more detailed information about ways in which we use, collect, and share personal data in our full Privacy Policy.
- Privacy Principles summarize WHOOP's approach; the full Privacy Policy holds the detail Legal Rights & Agreement Rules
- WHOOP MEMBERS CONTROL THEIR PERSONAL DATA
We believe you should be in control of your personal data. Consistent with this belief:
- We will delete your personal data if you ask us to, including if asked when you cancel your membership.
- WHOOP says it will delete your personal data, or give you access to it, if you ask Account & Service Control
- We will provide you with access to your personal data if you ask us to, including if asked when you cancel your membership.
- WHOOP says it will delete your personal data, or give you access to it, if you ask Account & Service Control
- Our Privacy Policy describes how we share personal data. We will otherwise share your personal data with others only if you ask us to. For example, we would share it with an organization managing a corporate wellness program if you specifically authorized us to do so.
- WHOOP EMPLOYEES ONLY ACCESS MEMBER PERSONAL DATA WHEN REQUIRED TO PROVIDE SERVICES AND SUPPORT
We prioritize the accountability and the security of your personal data. Our policy is that a member’s personal data is not to be accessed or shared by anyone at WHOOP without an explicit need to do so. Consistent with these priorities and our policy:
- WHOOP staff may access your personal data only with a legitimate business need Security & Safeguards
- WHOOP membership services representatives, management team members, data scientists and technical team members are not permitted to access your personal data without a legitimate business need.
- WHOOP staff may access your personal data only with a legitimate business need Security & Safeguards
- We maintain a log that tells us who has accessed member personal data and when.
- WHOOP logs who accesses member data and investigates anomalies Security & Safeguards
- We actively evaluate data access logs and investigate any anomalies for data access.
- WHOOP logs who accesses member data and investigates anomalies Security & Safeguards
- WHOOP DOES NOT SELL MEMBER PERSONAL DATA
Our business model is to provide highly valuable product experiences and services to our members in exchange for membership fees. As such, we never sell our members’ personal data. This is our promise. Because of how broadly the CCPA defines “sale,” we want to be clear that we use third party cookies and other tracking technologies.
- WHOOP says it never sells member data, while confirming third-party cookies and tracking Sharing & Disclosure
- WHOOP USES ONLY AGGREGATED OR DE-IDENTIFIED WELLNESS DATA TO BETTER UNDERSTAND HUMAN PERFORMANCE
Our members provide us with an unprecedented amount of accurate physiological data that is collected by their WHOOP strap. This information includes heart rate, heart rate variability, sleep duration, respiratory rate, skin temperature, blood oxygen saturation level, data such as the type of activity engaged in and the duration of physical activity, and any additional information members chose to enter when using WHOOP services (collectively, “wellness data”).We use aggregated or de-identified wellness data that no longer identifies a particular individual (and is thus no longer personal data) to help answer important questions about human performance and further explore what it means to be optimal. We believe we have a responsibility to create an ever-better experience for our members by identifying and sharing cutting edge insights. We will always look to provide new content and product features, improve and customize our services (including determining and reporting on trends, sleep, strain, and recovery), and develop thought leadership in the area of human performance. We hope your experience with WHOOP will improve over time as our membership base grows and we continue with our mission to unlock human performance.
- WHOOP collects physiological 'wellness data' from the strap, plus anything you enter Data Access & Collection
- WHOOP uses aggregated or de-identified wellness data for research, features and insights Use & Processing
- WHOOP BELIEVES THAT THIRD PARTIES SHOULD BE PREVENTED FROM INVADING OUR MEMBERS’ LIVES BY ACCESSING THEIR WHOOP DATA.
Like all other companies, WHOOP may from time to time receive requests for member data from third parties, like governmental entities (including law enforcement) and private parties engaged in civil litigation. Here are the key principles we stand by when evaluating these requests:
- WHOOP says it will never voluntarily disclose member data to authorities or litigants Sharing & Disclosure
- WHOOP will never voluntarily disclose member data in response to a request by a governmental entity or civil litigant.
- WHOOP will never provide any governmental entity or civil litigant with direct access to our members data.
- WHOOP will never provide copies of member data held by WHOOP to any governmental entity or civil litigant without a valid, narrowly tailored, and legally-binding request (e.g., subpoena, warrant or court order).
- If WHOOP receives a request for a members data, we will provide notice to the member by sending an email to the email address we have on file for that member.
- WHOOP says it will email you if it receives a request for your data Legal Rights & Agreement Rules
- WHOOP is prepared to fight to protect our members privacy in court if necessary. We will reject, challenge or object to any data access request from a governmental entity or civil litigant that we believe is invalid, overly broad, unclear or otherwise inappropriate.
If you are concerned about the privacy of your WHOOP data, you can delete it at any time by exercising our self-serve options, either in the WHOOP app or navigating to the data management section of whoop.com.We know privacy and security are important to you. We are committed to making WHOOP the best tool to monitor and understand the body. We will continue to be transparent about our privacy and security practices as we grow alongside our membership.
- WHOOP says it will delete your personal data, or give you access to it, if you ask Account & Service Control
- Ask for access or deletion through Data Management, the app, or privacy@whoop.com Account & Service Control
For more information about how these principles apply to WHOOP Coach, please read here.
- The Privacy Principles also apply to WHOOP Coach, with details in a linked article Legal Rights & Agreement Rules
Full Privacy Policy
For more information, please read our full privacy policy.
Privacy Inquiries
To request access to or deletion of Personal Data collected via your use of the Services, please either (i) use the “Data Management” feature available on the WHOOP Privacy Center privacy.whoop.com; or (ii) email us at privacy@whoop.com.
- Ask for access or deletion through Data Management, the app, or privacy@whoop.com Account & Service Control
Our Privacy Officer (and equivalent roles globally) is Travis Lang, General Counsel, who can be reached at privacy@whoop.com.
- WHOOP's Privacy Officer is its General Counsel, reachable at privacy@whoop.com Legal Rights & Agreement Rules
Messaging Privacy Policy
This Messaging Program Privacy Policy explains how WHOOP collects and uses information about you in relation to its text message marketing and transactional programs (the “Messaging Service”). We use Iterable to provide the Messaging Service to you. For the purposes of the Messaging Service, Iterable acts as our service provider and data processor of your information.
- The Messaging Privacy Policy covers WHOOP's text message programs, run with Iterable as processor Use & Processing
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
- The Messaging Service collects your phone number, email, message history and message content Data Access & Collection
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders and order updates).
- WHOOP may use cookies to personalize your text messages, such as cart reminders Data Access & Collection
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
- Entering contests or surveys, or contacting WHOOP, means WHOOP collects your contact details Data Access & Collection
Use of Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
- WHOOP uses your messaging information to run, analyze, support and personalize the service Use & Processing
Sharing of Information
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
- WHOOP may share your messaging information with consent or with service providers Sharing & Disclosure
- Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
- WHOOP may share your messaging information with consent or with service providers Sharing & Disclosure
- Legal Requirement and Protection of Iterable and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
- Aggregated or de-identified messaging information may go to any third party, including advertisers Sharing & Disclosure
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
- WHOOP says it uses physical, technical, administrative and organizational security measures Security & Safeguards
- WHOOP does not guarantee security and does not accept liability for unintentional disclosure Security & Safeguards
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
- WHOOP keeps messaging information while you participate, as law requires, and as needed for disputes Retention & Deletion
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial or transactional text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.
- Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt out of further texts Account & Service Control
- Consent to automated marketing texts is not a condition of any purchase Account & Service Control
Main Privacy Policy
By signing up to receive text messages from us, you also agree to our main Privacy Policy.
- Signing up for WHOOP texts also means you agree to WHOOP's main Privacy Policy Legal Rights & Agreement Rules
Definitions
AGGREGATED DATA
Aggregated Data is data that has undergone a process whereby raw data is gathered and expressed in a summary form for statistical analysis. Raw data can be aggregated over a given time period, across individuals, or both, to provide statistics such as average, minimum, maximum, sum, and count. After the data is aggregated analysis can be performed to gain insights about particular data sets. When data is aggregated across a number of individuals, the resulting aggregation is considered anonymized such that it is no longer Personal Data. See our Privacy Policy here for more information on how we use Aggregated Data.
- 'Aggregated Data' is summarized data; aggregated across people, WHOOP treats it as no longer Personal Data Use & Processing
CCPA
The California Consumer Privacy Act, or CCPA, is a state law that provides California consumers with robust data privacy rights. These rights include the right to know, the right to delete, and the right to opt-out of “sale” of personal information that businesses collect, as well as additional protections for minors. A “sale” under the CCPA is defined as “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or to a third party for monetary or other valuable consideration.” See our Privacy Policy here for more details on the information we may share with others.
- The CCPA definition names California rights and quotes the law's broad meaning of 'sale' Legal Rights & Agreement Rules
- California residents have CCPA rights to know, access, delete and stop sale, with CCPA limits Account & Service Control
COOKIES
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular user and website, and can be accessed either by the web server or the user computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and is therefore able to carry information from one visit to the website (or related site) to the next. See our Privacy Policy here to learn about cookies and how they are used on our websites.
- 'Cookies' are small files that let a site tailor pages and carry information between visits Data Access & Collection
DE-IDENTIFIED DATA
De-Identified Data is data where all the personally identifiable information has been removed, rendering the data anonymous by stripping out information that would allow an individual’s identity to be determined from the remaining data. Data is “de-identified” to protect the privacy and identity of individuals associated with the data. De-identified Data is no longer Personal Data. See our Privacy Policy here for more information on how we use De-identified Data.
- 'De-Identified Data' has personal identifiers removed and is treated as no longer Personal Data Use & Processing
GDPR
The General Data Protection Regulation, or GDPR, is a data privacy and security regulation under European law that sets guidelines for the collection and processing of personal information from individuals who live in the European Economic Area, Switzerland and United Kingdom (collectively, “Europe” or “European”). The GDPR provides data protection rights to European residents and applies to any organization that offers goods or services to individuals in Europe, even if that organization is not based in Europe. See our Privacy Policy here for more information on the data rights available to European residents.
- The GDPR definition covers European residents; details are in the full Privacy Policy Legal Rights & Agreement Rules
IP ADDRESS
An IP Address is a unique address that identifies a device on the internet or a local network. It allows a system to be recognized by other systems connected via the internet protocol. An IP Address may be considered Personal Data and is at times used by advertisers to serve interest-based ads. See our Privacy Policy here for details on how we share Personal Data.
- An IP address may be Personal Data and advertisers sometimes use it to serve interest-based ads Data Access & Collection
PERSONAL DATA
Personal Data is any data that identifies or relates to you as a particular individual, including information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. See our Privacy Policy here for an outline of the ways in which we use, collect, and share Personal Data.
- 'Personal Data' is any data that identifies or relates to you, including legal 'personal information' Data Access & Collection
SERVICES
Services means, collectively, our websites and mobile apps, any software embedded within the WHOOP Strap, and any features, content, or applications offered, from time to time, by WHOOP in connection therewith.
- Ask for access or deletion through Data Management, the app, or privacy@whoop.com Account & Service Control
- 'Services' means WHOOP's websites, mobile apps, strap software and related features Legal Rights & Agreement Rules
- 'Wellness Data' covers strap data plus anything you enter, including data linked from other accounts and devices Data Access & Collection
- CCPA section: WHOOP does not sell personal information; it and partners use cookies for advertising Sharing & Disclosure
THIRD PARTIES
Third Parties in the context of the relationship between WHOOP, WHOOP Members (our end users), and third parties are entities or businesses involved in an arrangement, contract, deal, or transaction but are not one of the principals (i.e., WHOOP or WHOOP Members). We use Third Parties to enable us to do business with our members, such as charging for transactions or storing data. Third Parties also include advertisers that serve interest-based ads to visitors to our website. See our Privacy Policy here for more information on the Third Parties that do business with WHOOP.
- 'Third Parties' include service providers WHOOP relies on and advertisers serving interest-based ads Sharing & Disclosure
WHOOP STRAP
Your WHOOP Strap is a wearable sensor that, when used in connection with the Services, collects certain types of Personal Data.
- The WHOOP Strap is a wearable sensor that collects Personal Data when used with the Services Data Access & Collection
WHOOP, WE, US, OUR
- 'WHOOP,' 'we,' 'us' and 'our' mean Whoop, Inc. and its wholly owned subsidiaries Legal Rights & Agreement Rules
The terms “WHOOP,” “we,” “us,” or “our” mean Whoop, Inc. and each of its wholly owned subsidiaries.
- 'WHOOP,' 'we,' 'us' and 'our' mean Whoop, Inc. and its wholly owned subsidiaries Legal Rights & Agreement Rules
WELLNESS DATA
Wellness Data is (a) data collected by your WHOOP Strap and sent to the WHOOP platform, including your heart rate, heart rate variability, sleep duration, respiratory rate, skin temperature, blood oxygen saturation level, and data such as the type of activity you engage in and the duration of your physical activity; and (b) any additional information you chose to enter during the use of our Services, such as information about your health and wellness, including information collected from accounts, devices, or features that you link with your WHOOP account. See our Privacy Policy here for additional details on Wellness Data.
- 'Wellness Data' covers strap data plus anything you enter, including data linked from other accounts and devices Data Access & Collection
Security
How WHOOP handles security vulnerabilities
At WHOOP, our mission is to unlock human performance. We exist to improve the lives of our members, not invade their lives. Like all companies providing wearable devices and health monitoring services, WHOOP manages personal and sensitive data of our members. We take privacy seriously, and understand that we have a responsibility to protect the privacy of our members’ data. We understand that secure products are instrumental in maintaining the trust that members place in WHOOP, and we strive to create innovative products that improve our members' lives.
- The Security section is for researchers; members with account security issues should contact Membership Services Security & Safeguards
This site provides information for researchers and security professionals.
- The Security section is for researchers; members with account security issues should contact Membership Services Security & Safeguards
If you are a WHOOP member and are experiencing a security issue with your account please contact Membership Services.
- The Security section is for researchers; members with account security issues should contact Membership Services Security & Safeguards
Reporting security issues
WHOOP openly accepts vulnerability reports for our WHOOP platform and products. If you believe you have discovered a vulnerability in a WHOOP platform or product, or if you have a security incident to report, please contact us our vulnerability disclosure form below. Upon receipt of your message, we will send a reply that includes a tracking identifier. WHOOP will not engage in legal action against individuals who in good faith submit vulnerability reports through the methods listed above.
- WHOOP accepts vulnerability reports and sends back a tracking identifier Security & Safeguards
- WHOOP will not take legal action against good-faith vulnerability reporters who use its listed methods Legal Rights & Agreement Rules
WHOOP Vulnerability Disclosure Policy
At WHOOP, we believe that vulnerability disclosure is a two-way street - both WHOOP and security researchers must act responsibly. This is why WHOOP adheres to a 90-day disclosure deadline (the “Deadline”). We notify vendors of vulnerabilities immediately, with details shared in public with the defensive community after the Deadline, or sooner if the vendor releases a fix. That Deadline can vary in the following ways:
- WHOOP's disclosure policy uses a 90-day deadline that can move for weekends, pending patches or extreme circumstances Security & Safeguards
- If a Deadline is due to expire on a weekend or U.S. public holiday, the Deadline will be moved to the next regular work day.
- Before the Deadline has expired, if a vendor lets us know that a patch is scheduled for release on a specific day that will fall within 14 days following the Deadline, we will delay the public disclosure until the availability of the patch.
- When we observe a previously unknown and unpatched vulnerability in software under active exploitation (a “0day”), we believe that more urgent action - within 7 days - is appropriate. The reason for this special designation is that each day an actively exploited vulnerability remains undisclosed to the public and unpatched, more devices or accounts will be compromised. Seven days is an aggressive timeline and may be too short for some vendors to update their products, but it should be enough time to publish advice about possible mitigations, such as temporarily disabling a service, restricting access, or contacting the vendor for more information. As a result, after 7 days have elapsed without a patch or advisory, we will support researchers making details available so that users can take steps to protect themselves.
As always, we reserve the right to bring the Deadline forward or backward based on extreme circumstances. We remain committed to treating all vendors strictly equally. WHOOP expects to be held to the same standard.
- WHOOP's disclosure policy uses a 90-day deadline that can move for weekends, pending patches or extreme circumstances Security & Safeguards
This policy aligns with our desire to improve industry response times to security bugs, but also results in softer landings for bugs marginally over the Deadline. WHOOP calls on all security researchers to adopt disclosure deadlines in some form, and welcomes security researchers to use this policy if you find our policy compelling. Creating pressure towards reasonably-timed fixes will result in smaller windows of opportunity for blackhats to abuse vulnerabilities. In our opinion, vulnerability disclosure policies such as ours result in greater overall safety for users of the Internet.
Submit Vulnerability Report
- WHOOP accepts vulnerability reports and sends back a tracking identifier Security & Safeguards
CCPA (CALIFORNIA CONSUMER PROTECTION ACT)
At WHOOP, we take the privacy of our Members and Customers seriously. We do not sell personal information.
- WHOOP says it never sells member data, while confirming third-party cookies and tracking Sharing & Disclosure
- CCPA section: WHOOP does not sell personal information; it and partners use cookies for advertising Sharing & Disclosure
Our Services provide and our partners use automated technologies, such as cookies, to understand how people use our products and Services and to support advertising. You can learn how to limit the use of these technologies in our Privacy Policy.
- WHOOP says it never sells member data, while confirming third-party cookies and tracking Sharing & Disclosure
- CCPA section: WHOOP does not sell personal information; it and partners use cookies for advertising Sharing & Disclosure
The CCPA also provides the following rights if you are a resident of the state of California: (1) the right to know how your personal information is collected and used; (2) the right to have access to and request the personal information collected; (3) the right to have your personal data deleted; and (4) 4he right to stop your personal information from being sold or shared. The CCPA limits these rights by, for example, prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request.
- California residents have CCPA rights to know, access, delete and stop sale, with CCPA limits Account & Service Control
For privacy rights requests or questions about your privacy rights, please email us at privacy@whoop.com. Click here more on data management.
- Send privacy rights requests or questions to privacy@whoop.com or the data management page Account & Service Control
WHOOP Patents
WHOOP Patents
The WHOOP® products listed below are covered by at least the indicated US patents. Additional US patent applications and non-US patents may cover these products.
- WHOOP lists US patents it says cover the WHOOP 4.0, the WHOOP 4.0 and app, and the WHOOP Body Content & IP Rights
WHOOP 4.0
- WHOOP lists US patents it says cover the WHOOP 4.0, the WHOOP 4.0 and app, and the WHOOP Body Content & IP Rights
- 11,410,765
- 11,185,241
- 10,750,958
- 11,185,292
- D977115
- D973584
WHOOP 4.0 & WHOOP App
- WHOOP lists US patents it says cover the WHOOP 4.0, the WHOOP 4.0 and app, and the WHOOP Body Content & IP Rights
- 11,602,279
- 11,627,946
- 9,596,997
WHOOP Body
- WHOOP lists US patents it says cover the WHOOP 4.0, the WHOOP 4.0 and app, and the WHOOP Body Content & IP Rights
- D977116
Minimum Advertised Pricing Policy
INTRODUCTION
The high quality of Whoop, Inc. (“WHOOP”) products and services (collectively, “Products”) is the direct result of our investment in innovation, engineering and design. WHOOP has spent years building an aspirational brand with high perceived value and strong recognition. WHOOP also recognizes that our success is tied to the success of our network of resellers, distributors, sales representatives or dealers (collectively, “Resellers”). We want to protect our Resellers investments in delivering an extraordinary customer experience, while also discouraging price-based advertising that would be detrimental to our Resellers’ service and support efforts. Therefore, WHOOP has unilaterally established this Minimum Advertised Price Policy (“MAP Policy”) for certain WHOOP Products sold by Resellers in the United States.
- The Minimum Advertised Price Policy is WHOOP's rule for US Resellers, not for customers Charges & Financial Obligations
MAP POLICY
- The Minimum Advertised Price for each WHOOP Product shall be no less than the minimum advertised price as set forth on Schedule A (the “Minimum Advertised Price”). This Minimum Advertised Price established by WHOOP may be adjusted by WHOOP at such time and in such amounts as it may determine at its sole discretion.
- Resellers may not advertise below the Schedule A price, which WHOOP can change at its sole discretion Charges & Financial Obligations
- This MAP Policy does not establish maximum advertised prices. Resellers may offer WHOOP Products at any price in excess of the Minimum Advertised Price.
- Resellers may not advertise below the Schedule A price, which WHOOP can change at its sole discretion Charges & Financial Obligations
- A Reseller shall not list WHOOP Products on any third-party website (including without limitation Amazon, eBay, Overstock, etc.), without first obtaining written consent from WHOOP. A Reseller may sell WHOOP Products on its own website associated directly with its store(s) so long as the Reseller adheres to this MAP Policy.
- Resellers need WHOOP's written consent to list products on third-party sites such as Amazon or eBay Charges & Financial Obligations
- This MAP Policy applies to all advertisements of WHOOP Products in any and all media, including without limitation email newsletters, email solicitations, internet or other electronic media, television, radio, public signage, posters, flyers, coupons, mailers, inserts, newspapers, magazines, catalogs, or mail order catalogs. This MAP policy is not applicable to any in-store advertising that is displayed only in the store and not distributed to any customers.
- The policy covers advertising in almost any medium, except in-store advertising shown only in the store Charges & Financial Obligations
- If pricing is displayed anywhere other than a brick-and-mortar-retail store, any strike-through or other alteration of the Minimum Advertised Price is prohibited.
- No strike-through prices, and no free or discounted add-ons that effectively cut the advertised price below the minimum Charges & Financial Obligations
- Including free or discounted products in advertising with any WHOOP Product covered by this MAP Policy is contrary to this MAP Policy if it has the effect of discounting the advertised price of the covered WHOOP Product below the Minimum Advertised Price.
- No strike-through prices, and no free or discounted add-ons that effectively cut the advertised price below the minimum Charges & Financial Obligations
- The MAP policy does not limit a Reseller’s ability to advertise in general that they have “the lowest prices” or will “match or beat a competitors’ price” or phrases of similar meaning as long as the price advertised or listed for the WHOOP Product is not less than the Minimum Advertised Price and the Reseller otherwise complies with this MAP Policy.
- No strike-through prices, and no free or discounted add-ons that effectively cut the advertised price below the minimum Charges & Financial Obligations
- WHOOP maintains the right to run a temporary sale on any WHOOP Product at its sole discretion. In the case of any such sale, the Minimum Advertised Price for the applicable WHOOP Product will be the same as the temporary sale price for the applicable time period.
- WHOOP can run a temporary sale, and the minimum then equals the sale price for that period Charges & Financial Obligations
- If a Reseller with multiple store locations violates this MAP Policy at any single store location, or on any associated website, then WHOOP will consider this to be a violation of this MAP Policy by the Reseller.
- WHOOP may monitor advertised prices, and a violation at one store or site counts against the whole Reseller Charges & Financial Obligations
- WHOOP may monitor the advertised prices of Resellers, either directly or via the use of third party agencies or tools.
- WHOOP may monitor advertised prices, and a violation at one store or site counts against the whole Reseller Charges & Financial Obligations
- WHOOP is solely responsible for determining whether a violation of the MAP Policy has occurred and determining appropriate sanctions. WHOOP marketing or sales personnel are not authorized to negotiate, amend, modify, waive or grant exceptions to the MAP Policy.
- WHOOP alone decides violations and sanctions, and may enforce without notice, up to ending the reseller agreement Legal Rights & Agreement Rules
- WHOOP will enforce this MAP Policy in its sole discretion and without notice. A Reseller has no right to enforce the MAP Policy. In addition to any available remedies WHOOP may have at law, violations of this MAP Policy may result in sanctions such as notification of a violation, cancellation of pending Reseller orders, restrictions on future Reseller orders, suspension of a Reseller’s account, cancellation of pending Reseller orders, or termination of any agreement with the Reseller.
- WHOOP alone decides violations and sanctions, and may enforce without notice, up to ending the reseller agreement Legal Rights & Agreement Rules
SCHEDULE A TO MAP POLICY
- Schedule A sets minimum advertised prices for the 12-month subscription, two bands and the battery pack Charges & Financial Obligations
- 12-month upfront subscription (includes WHOOP 4.0, device, battery, and strap). Minimum Advertised Price is $239.00.
- Schedule A sets minimum advertised prices for the 12-month subscription, two bands and the battery pack Charges & Financial Obligations
- SuperKnit Band. Minimum Advertised Price is $49.00
- Schedule A sets minimum advertised prices for the 12-month subscription, two bands and the battery pack Charges & Financial Obligations
- SuperKnit Luxe Band. Minimum Advertised Price is $99.00
- Schedule A sets minimum advertised prices for the 12-month subscription, two bands and the battery pack Charges & Financial Obligations
- Battery Pack 4.0. Minimum Advertised Price $49.00
- Schedule A sets minimum advertised prices for the 12-month subscription, two bands and the battery pack Charges & Financial Obligations
WHOOP Consumer Health Data Privacy Notice
WHOOP Consumer Health Data Privacy Notice
Last Updated: August 3, 2026
- The Consumer Health Data Privacy Notice covers consumer health data across WHOOP's Services, including Advanced Labs Data Access & Collection
This Consumer Health Data Privacy Notice (“Notice”) describes how Whoop, Inc. (“WHOOP,” “we,” “our,” or “us”) collects, uses, and protects consumer health data about WHOOP members and other consumers who interact with WHOOP or use our services, including by visiting our websites or our social media pages or by using our mobile apps, the WHOOP Strap, another WHOOP device, or any features, content, or applications, such as Advanced Labs, offered by WHOOP in connection therewith (collectively, the “Services”). This Notice also outlines how such information may be shared with or used by third-party laboratory or clinical services, when applicable, and the privacy rights and choices you have with respect to such data. This Notice supplements the WHOOP Privacy Policy and applies to the extent required by applicable US state laws. In the event of a conflict between our Privacy Policy and this Notice, this Notice controls.
- The Consumer Health Data Privacy Notice covers consumer health data across WHOOP's Services, including Advanced Labs Data Access & Collection
- This Notice supplements the Privacy Policy and controls if the two conflict Legal Rights & Agreement Rules
- If WHOOP processes data for a HIPAA covered entity, that entity's privacy notice governs Legal Rights & Agreement Rules
Categories of Consumer Health Data We Collect
Depending on your use of the Services, we may collect certain consumer health data about you that identifies your past or present physical or mental health status. The categories of consumer health data we collect include:
- WHOOP may collect consumer health data about conditions, lifestyle, vital signs and measurements Data Access & Collection
Information about your health conditions, treatments, or diagnoses, including details about your health history, hereditary or chronic conditions, prescribed medications, substance use or related disorders, as well as any other medical information you provide.
- WHOOP may collect consumer health data about conditions, lifestyle, vital signs and measurements Data Access & Collection
Social, psychological, behavioral, and lifestyle interventions, including your exercise routines, training and recovery goals, dietary and sleep habits, stress management practices, and other habit or wellness metrics you choose to share with us.
- WHOOP may collect consumer health data about conditions, lifestyle, vital signs and measurements Data Access & Collection
Information about your bodily functions, vital signs, and physiological measurements, including your weight, height, heart rate, respiratory rate, and other information collected directly through our Services or obtained from third parties, such as Apple Health or other integrated apps and devices, when you grant permission.
- WHOOP may collect consumer health data about conditions, lifestyle, vital signs and measurements Data Access & Collection
Diagnostic testing and biomarkers, including blood test results and laboratory test results (e.g., blood panels, biomarkers, diagnostic values) that you provide to us or that are shared with us when you use our Services. We will integrate and analyze these results with your other wellness data (such as sleep, training, and recovery metrics) to generate personalized insights.
- Blood and lab test results you provide are collected and combined with your other wellness data Use & Processing
Derived or inferred health information, including insights we generate from your provided data, such as biomarker-based health trends, estimated recovery readiness, risk scores, or personalized recommendations to support changes to your habits and improve your performance and overall wellness.
- WHOOP also creates derived or inferred health information, such as risk scores and readiness estimates Inference & Profiling
Sources of Consumer Health Data
We collect consumer health data about you from:
- WHOOP gets consumer health data from you, from third-party apps you permit, and from labs you direct to share Data Access & Collection
You
When you create an account, input information into our apps or devices, or upload health documentation such as blood test results or lab results.
- WHOOP gets consumer health data from you, from third-party apps you permit, and from labs you direct to share Data Access & Collection
Third parties
When you grant us permission to collect data from third parties, such as your Apple Health app or other apps or fitness trackers.
- WHOOP gets consumer health data from you, from third-party apps you permit, and from labs you direct to share Data Access & Collection
We may receive consumer health data from third-party laboratories and/or clinical partners when you direct them to share results with us.
- WHOOP gets consumer health data from you, from third-party apps you permit, and from labs you direct to share Data Access & Collection
Our Purposes For Collecting and Using Consumer Health Data
We collect and use your consumer health data in order to provide the Services, connect you to third parties and enhance the WHOOP experience, including:
- WHOOP uses consumer health data to provide the Services, connect you to third parties and enhance the experience Use & Processing
Personalizing insights and health feedback based on your lab values;
- WHOOP uses consumer health data to provide the Services, connect you to third parties and enhance the experience Use & Processing
Integrating your test results into existing performance metrics and trends;
- WHOOP uses consumer health data to provide the Services, connect you to third parties and enhance the experience Use & Processing
Research and development to improve our Services, in a de-identified or aggregated form; and
- WHOOP uses consumer health data to provide the Services, connect you to third parties and enhance the experience Use & Processing
Responding to requests from applicable regulatory authorities.
- WHOOP uses consumer health data to provide the Services, connect you to third parties and enhance the experience Use & Processing
We do not sell your consumer health data to third parties. We may use your consumer health data to personalize the WHOOP experience, including recommendations, insights, and product features. Any personalization based on your health data occurs within WHOOP and is not used for third-party advertising. Where required by applicable law, we will obtain your consent before using consumer health data for marketing or promotional purposes. You can control how your health data is used to personalize your WHOOP experience in the WHOOP app by going to Privacy Settings. If you turn this setting off, we will no longer use your health data to personalize recommendations, offers, or similar features within WHOOP, which may affect certain features of the Services.
- WHOOP says it does not sell consumer health data; personalization stays inside WHOOP and is not used for third-party ads Sharing & Disclosure
- You can switch off health-data personalization in Privacy Settings, which may affect some features Use & Processing
Data Sharing
We may share your consumer health data with:
- WHOOP may share consumer health data with service providers, including labs and clinical providers you direct it to use Sharing & Disclosure
- WHOOP may share consumer health data with authorities or other third parties on a good-faith belief it is necessary Sharing & Disclosure
Service providers or processors we collaborate in order to provide the Services, including third-party laboratory and clinical service providers when you direct us to obtain or integrate your test results, biomarkers, or other clinical data into our platform;
- WHOOP may share consumer health data with service providers, including labs and clinical providers you direct it to use Sharing & Disclosure
Law enforcement, government agencies or other third parties, where we believe in good faith it is necessary or appropriate to comply with applicable laws or protect our legitimate interests;
- WHOOP may share consumer health data with authorities or other third parties on a good-faith belief it is necessary Sharing & Disclosure
Business transferees, in the event of a merger, sale, acquisition, bankruptcy or other transaction in which that third party assumes control of our business or data (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your consumer health data becomes subject to different privacy and security policies and practices; and
- If WHOOP is sold or merged, your consumer health data may go to the new owner, with reasonable efforts to tell you first Sharing & Disclosure
Other third parties, with your consent or at your direction.
- WHOOP may share consumer health data with other third parties with your consent or at your direction Sharing & Disclosure
Retention
We retain your consumer health data for as long as necessary to provide our Services or as required by applicable law.
- WHOOP keeps consumer health data as long as necessary to provide the Services or as law requires Retention & Deletion
Your Rights
Depending on your state residency, you may have certain rights to:
- Depending on your state, you may withdraw consent to future collection, use or sharing of consumer health data Account & Service Control
Withdraw consent. To the extent we rely upon your consent for our collection, use or sharing of your consumer health data, you have the right to withdraw such consent from future collection, use or sharing.
- Depending on your state, you may withdraw consent to future collection, use or sharing of consumer health data Account & Service Control
Access and confirm. You have the right to ask us to confirm whether we have collected, shared or sold your consumer health data. You have the right to access the consumer health data that we have collected from or about you. You also have a right to access a list of all third parties we have shared your consumer health data with.
- You may confirm what WHOOP collected, shared or sold, access your data, and get a list of recipients Account & Service Control
Correction. You have the right to ask us to correct inaccuracies in your consumer health data.
- You may ask WHOOP to correct inaccuracies in or delete your consumer health data Account & Service Control
Deletion. You have the right to ask us to delete your consumer health data.
- You may ask WHOOP to correct inaccuracies in or delete your consumer health data Account & Service Control
Appeal. You have the right to appeal our denying a right you have attempted to exercise. We will provide details on how to appeal our denial in connection with such action. If your appeal is denied, you may issue a complaint with appropriate regulatory enforcement authorities.
- If WHOOP denies a right you try to use, you may appeal and then complain to a regulator Account & Service Control
To request access to, or correction or deletion of consumer health data collected via your use of the Services, please either (i) use the “Data Management” feature available on the WHOOP Privacy Center at: privacy.whoop.com; or (ii) email us at privacy@whoop.com.
- Ask for access or deletion through Data Management, the app, or privacy@whoop.com Account & Service Control
- Request access, correction or deletion of consumer health data through Data Management or privacy@whoop.com Account & Service Control
We will not discriminate against you for exercising your rights described above.
- WHOOP says it will not discriminate against you for exercising these rights Account & Service Control
HIPAA
To the extent that we process your personal information in connection with our providing services on behalf of a “covered entity” under the Health Insurance Portability and Accountability Act, our processing of your personal information in that context will be governed by the Notice of Privacy Practices of the relevant covered entity. In the event of a conflict between our Privacy Policy and the relevant Notice of Privacy Practices, the relevant Notice of Privacy Practices will govern.
- If WHOOP processes data for a HIPAA covered entity, that entity's privacy notice governs Legal Rights & Agreement Rules
Contact Us
If you have any questions about this Notice or our privacy practices, you may contact us at:
- Contact WHOOP's privacy team at privacy@whoop.com or by mail to its Boston legal department Account & Service Control
WHOOP Privacy Team Email: privacy@whoop.com Whoop, Inc., Attn: Legal Department, One Kenmore Square, #601 Boston, MA 02215
- Contact WHOOP's privacy team at privacy@whoop.com or by mail to its Boston legal department Account & Service Control