35 of 173 cards in Charges & Financial Obligations
Charges & Financial Obligations · Permission or license
Membership options, tiers and prices can change at WHOOP's sole discretion
WHOOP offers several Membership options (for example Annual and 24-Month) and tiers (for example WHOOP One, WHOOP Peak and WHOOP Life). Options and pricing may change from time to time at WHOOP's sole discretion. Current options and pricing are listed at join.whoop.com.
Supporting quotations
WHOOP offers multiple Membership options (e.g. Annual, and 24-Month) and tiers (e.g. WHOOP One, WHOOP Peak, and WHOOP Life). Membership options and pricing may change from time to time at the sole discretion of WHOOP. Currently available Membership options and pricing information for each Membership can be found at join.whoop.com.
Qualifications & exceptions
The names listed are examples ("e.g."), not a complete list.
Not stated here
This section does not say whether a change applies to existing Members; billing and renewal sections cover that.
Charges & Financial Obligations · Restriction or exception
You need a supported WHOOP Device, a supported mobile device and internet access, and you pay internet charges
Using your Membership, and possibly other Services, depends on having a supported WHOOP Device, a supported mobile device and internet access. You are responsible for having internet access and a working mobile device and for all internet access charges, and the agreement suggests you check with your internet provider about possible data usage charges.
Supporting quotations
Use of your Membership is dependent, and other Services may be dependent, upon a supported Whoop Device, supported mobile device and internet access. It is your responsibility to ensure access to the internet and functionality of your mobile device. You are responsible for all internet access charges.
Qualifications & exceptions
Dependence on equipment applies to the Membership, and "may" apply to other Services.
Not stated here
The agreement does not list which devices are supported.
Charges & Financial Obligations · Restriction or exception
If you do not keep a Membership or pay Membership Fees when due, WHOOP can end your access or your Membership
If you do not maintain a Membership or do not pay all Membership Fees when due, WHOOP may terminate your access to some or all of the Services, including your Account, until the Membership Fees are paid in full, and/or may terminate your Membership.
Supporting quotations
5.1. You must have an active Membership in place to use the Services
If you do not maintain a Membership or pay all Membership Fees when due, WHOOP may (i) terminate your access to some or all of the Services, including your Account until such Membership Fees are paid in full and/or (ii) terminate your Membership.
Qualifications & exceptions
The text says WHOOP "may" do either or both.
Charges & Financial Obligations · Procedure
When your Membership starts depends on whether you bought directly, received a gift or bought from a reseller
If you bought directly from WHOOP, your Membership begins on the earlier of the day you connect your WHOOP Device or 30 days after WHOOP delivers the Device for your own purchase, or 60 days after delivery for a gift given to you. If you bought from an Authorized Reseller or other third party, your Membership begins on the day you connect your WHOOP Device. Trial memberships are activated as described in Section 7.
Supporting quotations
If you purchased Services directly from WHOOP, your Membership will begin on the earlier of: (i) the day you connect your WHOOP Device, or (ii) thirty (30) days after delivery of your WHOOP Device by WHOOP for a purchase made by you, or sixty (60) days after delivery of your WHOOP Device by WHOOP for a gift given to you.
If you purchased Services from an Authorized Reseller or other third party, your Membership will begin on the day you connect your WHOOP Device.
Qualifications & exceptions
Direct purchase: 30 days after delivery; gift: 60 days after delivery; reseller or other third party: the day you connect the Device.
Not stated here
Trial membership activation is described in Section 7, which is covered by its own cards.
Charges & Financial Obligations · Company practice
Your Membership auto-renews at the then-current price until you cancel, and WHOOP charges your payment method
Your Membership continues and auto-renews at WHOOP's then-current price for that Membership until you cancel in accordance with the agreement. The specific terms of your Membership, including how often it renews, are given to you during signup and are part of the agreement. By signing up for a recurring Membership you accept that Membership Fees plus applicable taxes are billed at the start of your paid Membership and then continuously at regular intervals according to your choices at purchase until you cancel, and you authorize WHOOP to charge your credit card or other designated payment form at signup and at the beginning of each later subscription period (for example monthly, annually or biennially depending on your Membership).
Supporting quotations
Your Membership will continue and auto-renew at WHOOP’s then-current price for such Membership until you cancel such Membership in accordance with this Agreement. The specific terms of your Membership (including the frequency at which your Membership renews) are provided to you as part of your initial signup process and are incorporated into this Agreement.
By choosing and signing up for a recurring Membership, you acknowledge that the applicable Membership Fees plus applicable taxes will be billed at the start of your paid Membership (“Membership Commencement Date”) and thereafter, continuously, at regular intervals in accordance with your elections at the time of purchase until you cancel your Membership in accordance with this Agreement.
By subscribing to a Membership, you authorize WHOOP to charge your credit card (or other designated payment form) for the Membership Fee plus applicable taxes at the time you subscribe and at the beginning of each subsequent Membership subscription period according to your subscription terms as described to you in the process of obtaining your Membership (e.g., monthly, annually, or biennially depending on your Membership) until you cancel your Membership.
Qualifications & exceptions
Renewal price is WHOOP's then-current price, not necessarily the price you first paid.
Billing frequency depends on the terms shown during signup.
Charges continue until you cancel in accordance with the agreement.
Not stated here
How to cancel is explained in another section.
Charges & Financial Obligations · Company practice
Continuing to use your Membership reaffirms that WHOOP may charge your payment method
Not terminating your Membership, or continuing to use it, reaffirms that WHOOP is authorized to charge your Payment Method for fees related to that Membership. WHOOP may submit those charges for payment and you are responsible for them, without waiving WHOOP's right to seek payment directly from you. Charges may be payable in advance or as otherwise described in the terms for your Membership.
Supporting quotations
Your non-termination or continued use of your Membership reaffirms that we are authorized to charge your Payment Method for any fees related to that Membership. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance or as otherwise described for your Membership under the terms applicable to such Membership.
Qualifications & exceptions
Charges may be payable in advance or as described in the terms of your Membership.
Charges & Financial Obligations · Permission or license
WHOOP can change prices and plans; Membership Fee changes get 15 days' notice and you can cancel before they apply
WHOOP may change the pricing of Memberships and of the Services in a Membership plan from time to time by posting the change on the Services. It will notify you at least fifteen days before any change to your Membership Fee takes effect, and if you do not want to accept a price change or a change to your plan, you can cancel your Membership before the change takes effect. A separate billing section says WHOOP reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Services or by email to you, and does not repeat the fifteen-day notice.
Supporting quotations
We may change, and reserve the right to change, the pricing of Memberships and Services available under a Membership plan from time to time, by posting such changes on the Services. We will notify you at least fifteen days before any changes to your Membership Fee will become effective. If you do not wish to accept the price change or change to your Membership plan, you can cancel your Membership before the change takes effect.
WHOOP reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Services or by e-mail delivery to you.
Qualifications & exceptions
Fifteen days' advance notice applies to changes to your Membership Fee.
You must cancel before the change takes effect to avoid it.
The billing section describes changes to prices and billing methods taking effect immediately on posting or by email.
Not stated here
The agreement does not explain how the fifteen-day notice and the "immediately upon posting" statement fit together for a Membership you already hold.
Charges & Financial Obligations · Company practice
If the full annual fee fails, WHOOP charges one-twelfth monthly and can suspend or end access if amounts stay unpaid
WHOOP attempts to charge your payment method for the full annual subscription fee each month. If the full annual charge succeeds, your 12-month membership term begins on that date. If it cannot be processed, for example because of insufficient funds, WHOOP instead charges one-twelfth of the annual fee (a Partial Charge) for that month, and keeps trying the full annual fee in later months, processing a Partial Charge when that fails. This repeats until the full annual fee is processed or you cancel. You authorize these charges to your payment method on file, WHOOP may suspend or terminate access to the Services if amounts remain unpaid, and you remain responsible for all outstanding amounts.
Supporting quotations
We will attempt to charge your payment method for the full annual subscription fee each month. If the full annual charge is successful, your 12-month membership term will begin on that date.
If we are unable to process the full annual charge due to insufficient funds or other failure, we will instead charge one-twelfth (1/12) of the annual subscription fee (“Partial Charge”) for that month. We will continue to attempt to charge the full annual subscription fee in subsequent months, and if unsuccessful, will process a Partial Charge. This billing structure will continue on a recurring basis until the full annual subscription fee is successfully processed or your membership is cancelled.
You authorize us to make these charges using your payment method on file. We may suspend or terminate access to the Services if amounts remain unpaid. You remain responsible for all outstanding amounts.
Qualifications & exceptions
The text describes the annual subscription fee; it does not say whether this applies to monthly plans.
Suspension or termination "may" happen if amounts remain unpaid.
Not stated here
The text does not say which Membership plans this billing structure applies to beyond the annual subscription.
Charges & Financial Obligations · Restriction or exception
The Membership subscription rules in Section 5.3 do not apply to the WHOOP Connected Care Program
Section 5.3 (how your Membership subscription works) does not apply to the WHOOP Connected Care Program. The agreement refers readers to the Connected Care Program terms for information on those subscriptions.
Supporting quotations
5.3.6. This Section 5.3 shall not apply to the WHOOP Connected Care Program.
Not stated here
The Connected Care Program terms are a separate document that is not part of this source, so how those subscriptions work is not described here.
You cancel in Account settings or by email; it takes effect at the end of the term with no prorated refund
To change or cancel your Membership, go to Account settings at app.whoop.com or contact WHOOP at support@whoop.com. If you cancel in the middle of a term, your Membership ends when your current term expires and is not renewed, and you can keep using it until then. WHOOP will not give a prorated refund of any part of the Membership Fee paid for the current term. To avoid being charged again, you must cancel before the end of the current term. If you did not buy your Membership directly from WHOOP, you must use the instructions of the party or method through which you purchased it.
Supporting quotations
To change or cancel your Membership, go to Account settings at https://app.whoop.com or contact WHOOP at support@whoop.com.
If you cancel your Membership during the middle of your Membership term, your Membership will be terminated as of the expiration of your then-current term and will not be renewed. You may continue to use your Membership until the end of your then-current term. WHOOP will not provide any prorated refund of any portion of the Membership Fee paid for the then-current Membership term. If you do not want to continue to be charged on a recurring basis, you must cancel your Membership before the end of the then-current term.
If you did not purchase your Membership directly from WHOOP, please refer to the party or method through which you purchased your Membership for cancellation instructions.
Qualifications & exceptions
No prorated refund of the Membership Fee for the current term.
Cancellation must happen before the end of the current term to stop recurring charges.
Memberships not bought directly from WHOOP are cancelled through the seller.
Charges & Financial Obligations · Company practice
Your Free Trial automatically becomes a paid annual Membership unless you cancel or choose another plan
At the end of your Free Trial your use automatically rolls into a paid Peak annual Membership at the Membership Fee in effect at the start of the Free Trial, and you are charged, unless you cancel before the Membership Commencement Date. If you choose another Membership package before the Free Trial ends, the trial rolls into a paid Membership of that type instead. If you are inadvertently charged for a Membership and give WHOOP written notice of the error, WHOOP will reverse the charges.
Supporting quotations
At the end of your Free Trial, your use of the Services will automatically roll into a paid Peak annual Membership at the Membership Fee in effect at the start of your Free Trial and you will be charged for such Membership as set forth above in this Section if you do not cancel prior to the Membership Commencement Date, unless you elect another Membership package prior to the end of your Free Trial, in which case your Free Trial will roll into a paid Membership of the type you elected.
If you are inadvertently charged for a Membership and provide us with written notice of the error, WHOOP will have the charges reversed.
Qualifications & exceptions
The default is a paid Peak annual Membership at the fee in effect at the start of the Free Trial.
You must cancel before the Membership Commencement Date to avoid the charge.
Reversal of an inadvertent charge requires your written notice of the error.
Not stated here
The text does not state the Peak annual fee amount or the Membership Commencement Date for a trial; those come from the signup process.
Charges & Financial Obligations · Restriction or exception
If you cancel a Trial you must return the Device within 14 days or pay a $110 restocking fee
If you cancel your WHOOP Trial during the trial period, you must return your WHOOP Device within 14 days of cancellation (the Return Period). WHOOP reserves the right to charge for shipping costs associated with the return. If you cancel but do not return the Device within the Return Period, you will be charged a restocking fee of $110.
Supporting quotations
If you cancel your WHOOP Trial during the WHOOP Trial period, you must return your WHOOP Device within 14 days of cancellation (the “Return Period”). WHOOP reserves the right to charge for any shipping costs associated with a return of the WHOOP Device. If you cancel your WHOOP Trial but do not return your WHOOP Device within the Return Period, you will be charged a restocking fee of $110.
Qualifications & exceptions
The 14 days run from the cancellation of the Trial.
The $110 restocking fee applies if the Device is not returned within the Return Period.
WHOOP "reserves the right" to charge return shipping costs.
Charges & Financial Obligations · Restriction or exception
You pay the Membership Fees and other agreed fees, which are non-refundable unless the agreement says otherwise
You agree to pay the Membership Fees and other fees for Services you agree to, as described in the agreement and during purchase and payment, including the initial Membership Fee. Payment terms shown when you get a Membership or other Services are part of the agreement. Some programs, such as the WHOOP Connected Care Program, may be free or discounted. Unless the agreement says otherwise, and to the extent applicable law permits, all Membership Fees are non-refundable even if you stop using the Services. One stated exception is the Device return procedure, which makes the Initial Membership Fee refundable, less return shipping costs, if the Device is received within thirty days of the return request.
Supporting quotations
You agree to pay the Membership Fees, and other fees for Services agreed upon by you, as described in this Agreement and during the purchase and payment process, including without limitation the initial Membership Fee (as described above). Any payment terms presented to you in the process of obtaining your Membership or other Services are deemed part of this Agreement and are incorporated into this Agreement by reference.
Some programs (such as the WHOOP Connected Care Program) may be free or discounted to you. Unless otherwise stated herein, to the extent permitted by applicable law, all Membership Fees are non-refundable, even if you stop using the Services.
Once you have requested your return, you are eligible for a refund of the Initial Membership Fee, less return shipping costs, as long as the WHOOP Device is received within thirty (30) days from the date you requested the return.
If you do not return the WHOOP Device within that 30-day period, you will not receive a refund of the Initial Membership Fee.
Qualifications & exceptions
Non-refundable "to the extent permitted by applicable law" and "unless otherwise stated".
The Device return refund applies only if the Device is received within 30 days from the date you requested the return.
Not returning the Device within that 30-day period means no refund of the Initial Membership Fee.
Not stated here
Other refund terms, including those for the Terms of Sale, may exist in other parts of the agreement or other documents.
Charges & Financial Obligations · Permission or license
WHOOP can correct billing errors even after payment and change prices and billing methods on posting or by email
You must pay all Fees to your Account under the fees, charges and billing terms in effect when each Fee is due. WHOOP reserves the right to correct any errors or mistakes that it or a Payment Processor makes, even if payment has already been requested or received. WHOOP also reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Services or by email to you.
Supporting quotations
You shall pay all fees or charges (“Fees”) to your Account in accordance with the fees, charges and billing terms in effect at the time a Fee is due and payable. We reserve the right to correct any errors or mistakes that we or a Payment Processor make even if we or a Payment Processor have already requested or received payment. WHOOP reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Services or by e-mail delivery to you.
Qualifications & exceptions
The change right applies "at any time" and takes effect on posting or by email; the Membership section separately promises at least fifteen days' notice before a change to your Membership Fee takes effect.
Not stated here
The text does not explain how this statement fits with the fifteen-day notice for Membership Fee changes.
Charges & Financial Obligations · Permission or license
You authorize WHOOP to invoice your Account immediately when fees are due, and you pay on demand if payment fails
Your Payment Provider's agreement, not this agreement, governs your use of the payment method and your rights and liabilities with it. By giving WHOOP your credit card number or other payment information, you agree that WHOOP may immediately invoice your Account for all fees and charges as they become due and payable, with no additional notice or consent required. The terms of payment depend on your payment method and may be set by your agreements with your financial institution, card issuer or other provider. If WHOOP, through a Payment Processor, does not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
Supporting quotations
Your Payment Provider agreement governs your use of the designated payment method, and you must refer to that agreement, not this Agreement, to determine your rights and liabilities.
By providing WHOOP with your credit card number or other payment information, you agree that WHOOP is authorized to immediately invoice your Account for all fees and charges as they become due and payable and that no additional notice or consent is required.
If we, through a Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
Qualifications & exceptions
No additional notice or consent is required for charges as they become due and payable.
Charges & Financial Obligations · Restriction or exception
You must keep billing information current, and WHOOP can keep charging you until you terminate your Membership
You must give current, complete and accurate billing information and promptly update it, for example a new billing address, card number or expiration date. You must promptly tell WHOOP if your payment method is cancelled (for example for loss or theft) or if you learn of a potential security breach such as unauthorized disclosure or use of your username or password. Changes can be made in Account Settings at app.whoop.com. If you do not provide that information, you agree WHOOP may keep charging you any Fees under your Account unless you have terminated your Membership or related Services under the agreement, and such termination does not affect charges submitted before WHOOP reasonably could act.
Supporting quotations
You must provide current, complete and accurate information for your billing information. You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us if your payment method is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password.
If you fail to provide any of the information described above, you agree that we may continue charging you for any Fees under your Account unless you have terminated your Membership or any other related Services in accordance with this Agreement. SUCH TERMINATION WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.
Qualifications & exceptions
Termination does not affect charges submitted before WHOOP reasonably could act.
Charges & Financial Obligations · Restriction or exception
Fees do not include sales tax; you are responsible for unremitted sales tax and must indemnify WHOOP
The Fees do not include any Sales Tax. If WHOOP determines it has a legal obligation to collect Sales Tax from you, it collects it in addition to the Fees. If services, products or payments are subject to Sales Tax in any jurisdiction and you have not remitted it to WHOOP, you are responsible for paying that tax and any related penalties or interest to the relevant tax authority, and you must indemnify WHOOP for any liability or expense it incurs because of those taxes. On WHOOP's request you must provide official receipts from the tax authority, or other evidence, showing you paid all applicable taxes. "Sales Tax" means any sales or use tax and any other tax measured by sales proceeds that is the functional equivalent of a sales tax where the jurisdiction does not otherwise impose a sales or use tax.
Supporting quotations
The Fees do not include any Sales Tax (defined below) that may be due in connection with the Services provided under this Agreement. If WHOOP determines it has a legal obligation to collect Sales Tax from you in connection with this Agreement, WHOOP shall collect such Sales Tax in addition to the Fees.
If any services or products, or payments for any services or products, under this Agreement are subject to any Sales Tax in any jurisdiction and you have not remitted the applicable Sales Tax to WHOOP, you shall be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority, and you shall indemnify WHOOP for any liability or expense WHOOP may incur in connection with such Sales Taxes. Upon WHOOP’s request, you will provide it with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes.
Qualifications & exceptions
WHOOP collects Sales Tax only if it determines it has a legal obligation to do so.
Your responsibility applies where you have not remitted applicable Sales Tax to WHOOP.
Charges & Financial Obligations · Restriction or exception
You pay Fees without deducting withholding taxes and bear any such taxes yourself
You must pay Fees to WHOOP free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments of Fees are your sole responsibility, and you must give WHOOP official receipts from the tax authority, or other evidence WHOOP reasonably requests, showing the taxes were paid.
Supporting quotations
You shall make all payments of Fees to WHOOP free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments of Fees to WHOOP shall be your sole responsibility, and you shall provide WHOOP with official receipts issued by the appropriate taxing authority, or such other evidence as we may reasonably request, to establish that such taxes have been paid.
Charges & Financial Obligations · Company practice
A Test Subscription auto-renews every year at the then-current price and Tests expire 12 months after purchase
If you sign up for clinical testing packages in the WHOOP Advanced Labs Services on a recurring basis (a Test Subscription), it continues and auto-renews annually at WHOOP's then-current price plus applicable taxes until you cancel under the agreement. The Tests in a Test Subscription expire 12 months after the purchase date, and Tests in renewals expire 12 months after the renewal date. The fee plus taxes is billed at the start and continuously thereafter at the intervals you chose at purchase, and by subscribing you authorize WHOOP to charge the payment method in your Account then and at the start of each later period. WHOOP reserves the right to change the timing of its billing, and to change Test Subscription pricing at any time upon prior notice to you.
Supporting quotations
If you sign-up to receive certain clinical testing packages as a part of the WHOOP Advanced Labs Services on a recurring basis (a “Test Subscription”), your Test Subscription will continue and auto-renew annually at WHOOP’s then-current price for such Test Subscription plus applicable taxes until you cancel such Test Subscription in accordance with this Agreement. The Tests within the Test Subscription will expire 12 months after your Test Subscription purchase date. Tests included in New Test Subscription renewals will expire 12 months after the applicable renewal date.
By subscribing to the Test Subscription, you authorize WHOOP to charge the payment method designated in your Account, and again at the beginning of any subsequent Test Subscription period. WHOOP reserves the right to change the timing of our billing. WHOOP reserves the right to change the Test Subscription pricing at any time upon prior notice to you.
Qualifications & exceptions
Renewal price is WHOOP's then-current price, not necessarily the original price.
Pricing changes require prior notice to you; the text does not state how much notice.
Not stated here
The agreement does not state how far in advance WHOOP must give notice of a Test Subscription price change.
Charges & Financial Obligations · Restriction or exception
If a Test Subscription renewal payment fails, you owe the amount on demand and WHOOP may suspend or end it
On renewal of your Test Subscription, if WHOOP does not receive payment, you must pay all amounts due on your Account on demand and/or you agree WHOOP may terminate or suspend your Test Subscription and keep trying to charge your payment method until payment arrives. When payment is received, your Account is reactivated for the rest of your Membership subscription period, if any.
Supporting quotations
Upon renewal of your Test Subscription, if WHOOP does not receive payment, (i) you shall pay all amounts due on your Account upon demand and/or (ii) you agree that WHOOP may either terminate or suspend your Test Subscription and continue to attempt to charge your designated payment method until payment is received (upon receipt of payment, your Account will be re-activated for the remainder of your Membership subscription period, if any).
Qualifications & exceptions
The text uses "and/or", so either or both consequences may apply.
Charges & Financial Obligations · Procedure
Cancel a Test Subscription before the next renewal; it ends with the billing cycle and ordered Tests stay usable
To stop a Test Subscription from renewing automatically, cancel before the date of your next scheduled renewal, either by logging in to the Membership page of your Account at app.whoop.com and using "Cancel Your Test Subscription", or by contacting support@whoop.com. If you did not buy it directly from WHOOP, use the instructions of the party or method through which you purchased. The cancellation takes effect at the end of the billing cycle in which you cancel, and you keep access to the Tests ordered with the Test Subscription until their expiration dates. Tests are not "Products" for purposes of WHOOP's Terms of Sale.
Supporting quotations
If you wish to cancel your Test Subscription to prevent it from automatically renewing, you may do so prior to the date of your next scheduled renewal by (i) logging into and going to the “Membership” page of your Account at app.whoop.com, clicking “Cancel Your Test Subscription” at the bottom of the page, selecting the applicable option based on your subscription type and status, and interacting as necessary with the cancellation interface, or (ii) contacting WHOOP at support@whoop.com.
If you did not purchase your Test Subscription directly from WHOOP, please refer to the party or method through which you purchased your Test Subscription for cancellation instructions. Your cancellation will take effect at the end of the billing cycle in which you cancel, and you will maintain access to your clinical tests ordered with the Test Subscription (“Tests”) until their applicable expiration dates.
Tests shall not be considered “Products” for purposes of WHOOP’s Terms of Sale.
Qualifications & exceptions
Cancel before the next scheduled renewal date.
Takes effect at the end of the billing cycle in which you cancel.
Access to ordered Tests continues until their applicable expiration dates.
Not stated here
Whether the Terms of Sale's refund and return terms apply to Tests is not stated beyond Tests not being "Products"; the Terms of Sale are not part of this source.
Charges & Financial Obligations · Procedure
Buying a new Test Subscription adds Tests and ends your current one, but its unused Tests stay usable until they expire
If you have a Test Subscription, you can add Tests in one of three ways. The first is to buy a new Test Subscription effective immediately on purchase. It auto-renews annually from that date at WHOOP's then-current price plus taxes until you cancel, and its Tests expire 12 months after the new commencement date, with renewal Tests expiring 12 months after each renewal date. Buying it terminates your then-current Test Subscription as of the new commencement date, and you can still use any unused Tests until the end of their original 12-month expiration period.
Supporting quotations
If you have a Test Subscription (“Then-Current Test Subscription”), you can add additional Tests in one of three (3) ways:
Purchase a new Test Subscription (“New Test Subscription”) to be effective immediately upon purchase (“New Test Subscription Commencement Date”). Your New Test Subscription will continue and auto-renew annually from the New Test Subscription Commencement Date at WHOOP’s then-current price for such Test Subscription plus applicable taxes until you cancel such Test Subscription in accordance with this Agreement. Tests included in your New Test Subscription will expire 12 months after the New Test Subscription Commencement Date. Tests included in New Test Subscription renewals will expire 12 months after the applicable renewal date.
Your Then-Current Test Subscription will be terminated as of the New Test Subscription Commencement Date. Following such termination, you will still be able to use any unused Tests until the end of their original 12-month expiration period.
Qualifications & exceptions
A new Test Subscription replaces your then-current one on the new commencement date.
Unused Tests under the replaced subscription can be used until the end of their original 12-month period.
Not stated here
The other two ways to add Tests are described in the next section.
Charges & Financial Obligations · Procedure
You can upgrade a Test Subscription effective at the end of its annual term
The second way to add Tests is to upgrade your then-current Test Subscription effective at the end of its annual term. Your current Test Subscription renews automatically at the end of its term (the Upgrade Effective Date), the fee for the upgraded subscription plus applicable taxes is billed on that date and annually afterwards until you cancel, and all Tests in the upgrade expire 12 months after the Upgrade Effective Date. Tests in later renewals expire 12 months after each renewal date.
Supporting quotations
(2) Upgrade your Then-Current Test Subscription to be effective as of the end of the Then-Current Test Subscription’s annual term. Your Then-Current Test Subscription will automatically renew at the end of its then-current term (“Upgrade Effective Date”) and the fee for the upgraded Test Subscription plus applicable taxes will be billed on the Upgrade Effective Date and continuously on an annual basis, until you cancel your Then-Current Test Subscription. All Tests included in such upgrade will expire 12 months after the Upgrade Effective Date. Tests included in Test Subscription renewals will expire 12 months after the applicable renewal date.
Qualifications & exceptions
The upgrade takes effect only at the end of the current annual term.
Charges & Financial Obligations · Procedure
You can buy Add-On Tests one time; they are billed at purchase and expire 12 months later
The third way to add Tests is to buy Tests on an ad hoc, one-time, non-recurring basis (Add-On Tests). You are billed the then-current price on the purchase date. Buying Add-On Tests does not change the number of Tests included in your Test Subscription when it renews, and all Tests bought this way expire 12 months after the purchase date.
Supporting quotations
(3) Buy Tests on an ad hoc, one-time, non-recurring basis (“Add-On Tests”). You will be billed the then-current term for such Add-On Tests on the date of your purchase. Your purchase of Add-On Tests will not affect the number of Tests that will be included in your Then-Current Test Subscription when it renews. All Tests purchased in this manner will expire 12 months after their purchase date.
Charges & Financial Obligations · Restriction or exception
Purchased Tests must be scheduled and completed within 12 months or they expire with no extension, credit or refund
Advanced Labs lets members buy access to certain laboratory tests (Purchased Tests). Each must be scheduled and completed within twelve months of the purchase date; a test not scheduled and completed in that period expires and is no longer available. Expired Purchased Tests cannot be extended, renewed, credited or refunded, whether the expiry results from your scheduling limits, missing an appointment, or other circumstances beyond WHOOP's control.
Supporting quotations
WHOOP Advanced Labs provides members the opportunity to purchase access to certain laboratory tests (“Purchased Tests”). Each Purchased Test must be scheduled and completed within twelve (12) months from the date of purchase. Any Purchased Test that is not scheduled and completed within that twelve-month period will automatically expire and will no longer be available for use.
Expired Purchased Tests are not eligible for extension, renewal, credit, or refund, regardless of whether the expiration results from a member’s scheduling limitations, failure to appear for a scheduled appointment, or other circumstances beyond the control of WHOOP.
Qualifications & exceptions
The deadline is both scheduling and completing the test within twelve months of purchase.
No extension, renewal, credit or refund for expired tests, whatever the reason.
Charges & Financial Obligations · Restriction or exception
You promise not to submit WHOOP, Quest or SteadyMD purchases to third-party payors for reimbursement
You are prohibited from submitting any purchase of services or products from WHOOP, Quest Diagnostics or SteadyMD for reimbursement by third-party payors. By signing up for Advanced Labs, you represent and warrant to WHOOP, Quest Diagnostics and SteadyMD that you will not submit such purchases for reimbursement from any third-party payor.
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You acknowledge and agree that you are prohibited from submitting any purchase of services or products from WHOOP, Quest Diagnostics, or SteadyMD for reimbursement by third-party payors. By signing up for WHOOP Advanced Labs, you represent and warrant to WHOOP, Quest Diagnostics, and SteadyMD that you will not submit such purchases for reimbursement from any third-party payor.
Not stated here
The text does not say whether health savings or similar accounts count as third-party payors.
Charges & Financial Obligations · User right or choice
For other material adverse changes, you can cancel within 30 days for a pro-rated refund of unused prepaid Fees
If WHOOP makes an adverse change that is not one of the four listed cases, was not noticed to you before your Membership purchase or renewal, and is material, you can cancel the related Services and receive a pro-rated refund of Fees you paid in advance and have not used, by contacting support@whoop.com. You must make the request within 30 days of the change or you waive the ability to seek a refund.
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If we make any adverse changes that do not fall into the above categories, and that we have not provided notice of prior to your Membership purchase or renewal, and those changes are material, you can cancel the related Services and receive a pro-rated refund for any associated Fees paid for in advance and unused by contacting support@whoop.com. Such request must be made within 30 days of the relevant change or you waive your ability to seek a refund.
Qualifications & exceptions
Applies only to adverse changes that are material, are not in the four listed categories and were not noticed before your purchase or renewal.
The request must be made within 30 days of the change or the refund right is waived.
Not stated here
The text does not say who decides whether a change is "material" or "adverse".
Charges & Financial Obligations · User right or choice
You have 30 days to change your mind about your Membership; after that you cancel under Section 6 with no refund
You have 30 days to change your mind about your Membership. After 30 days you can cancel solely under the Membership cancellation section (Section 6), but you are not entitled to a refund unless WHOOP failed to provide you with the WHOOP Device and Services.
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You have 30 days to change your mind about your Membership. After 30 days you can cancel your Membership solely in accordance with Section 6, but you will not be entitled to a refund unless we have failed to provide you with the WHOOP Device and Services.
Qualifications & exceptions
After 30 days, a refund is available only if WHOOP failed to provide the Device and Services.
Not stated here
The text does not say when the 30 days start in this paragraph; the next paragraph says within 30 days of receipt of the Device.
Charges & Financial Obligations · User right or choice
Return the Device within 30 days of receipt for a refund of the Initial Membership Fee less shipping; not Free Trials
If you are unhappy with the WHOOP Device or the Services, you may cancel your Membership and return the Device, at your own cost, for any reason within thirty days of receiving it, for a full refund of the Initial Membership Fee paid to your original payment method, less return shipping costs. The 30-day return policy does not apply if you are using the Device and Services under a Free Trial. For purchases made directly from WHOOP, you may request a return within thirty days of receipt by following the Standard Return Procedure.
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If you are unhappy or unsatisfied with your WHOOP Device or the Services you may cancel your Membership and return your WHOOP Device (at your own cost) for any reason within thirty (30) days of receipt of your WHOOP Device for a full refund of the Initial Membership Fee (which will be paid via your original payment method), less return shipping costs. For clarity, if you are using the WHOOP Device and Services pursuant to a Free Trial, the thirty (30) day return policy does not apply to you.
For purchases made directly from WHOOP, you may request a return within thirty (30) days of receipt of the WHOOP Device by following the instructions in the “Standard Return Procedure” section below.
Qualifications & exceptions
Refund is of the Initial Membership Fee, less return shipping costs.
Does not apply to Free Trials; Free Trial cancellations have their own Device return rules.
Applies to direct purchases; purchases from Authorized Resellers are covered in the next paragraph.
Not stated here
The Standard Return Procedure steps are in a later subsection.
Charges & Financial Obligations · Restriction or exception
For reseller purchases you return the Device to the point of sale, and WHOOP never refunds them
For purchases from an Authorized Reseller, you must return the initial WHOOP Device purchase, including the sensor, band and charger, to the original point of sale for a refund, subject to the reseller's return policy. WHOOP will not at any time issue a refund for purchases from an Authorized Reseller or any third-party retailer or marketplace.
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For purchases made from an Authorized Reseller, you must return the initial WHOOP Device purchase (including the sensor, band, and charger) to the original point of sale for a refund, subject to the Authorized Reseller’s return policy. WHOOP will not at any time issue a refund for purchases made from an Authorized Reseller or any third-party retailer or any third-party marketplace.
Qualifications & exceptions
Refund depends on the Authorized Reseller's own return policy.
Not stated here
The reseller return policies are not part of this source.
Charges & Financial Obligations · Procedure
To return a direct purchase, contact Membership Services and have WHOOP receive the Device within 30 days
To request a return of a Membership bought directly from WHOOP, you must contact Membership Services at support.whoop.com, which provides a return shipping label. After you request the return, you are eligible for a refund of the Initial Membership Fee, less return shipping costs, as long as WHOOP receives the Device within thirty days from the date you requested the return. To cancel your Membership within the thirty days of receipt of the Device and get your refund, you must return the Device as described. If you do not return the Device within that 30-day period, you do not receive a refund of the Initial Membership Fee.
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To request a return under this Section 18.1, you must contact Membership Services at support.whoop.com, at which point a return shipping label will be provided to you. Once you have requested your return, you are eligible for a refund of the Initial Membership Fee, less return shipping costs, as long as the WHOOP Device is received within thirty (30) days from the date you requested the return.
If you do not return the WHOOP Device within that 30-day period, you will not receive a refund of the Initial Membership Fee.
Qualifications & exceptions
The Device must be received by WHOOP within 30 days from the date you requested the return.
The refund is of the Initial Membership Fee less return shipping costs.
Charges & Financial Obligations · Restriction or exception
After the first 30 days WHOOP refunds none of your Initial Membership Fee, but asks you to return unwanted Devices
Once the initial 30-day period has passed, WHOOP will not refund all or any portion of your Initial Membership Fee. If you decide to stop using your WHOOP Device or the Services for any reason, WHOOP encourages you to return the Device for refurbishment and reuse, and you can contact Membership Services at support.whoop.com for return instructions.
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Once the initial 30-day period has passed, WHOOP will not refund all or any portion of your Initial Membership Fee. If you decide to stop using your WHOOP Device and/or the Services for any reason, we encourage you to return the WHOOP Device for refurbishment and reuse. Contact Membership Services at support.whoop.com for return instructions.
Qualifications & exceptions
Returning a Device after 30 days is encouraged, not rewarded with a refund.
Not stated here
The limited warranty section allows WHOOP, in limited cases, to refund the portion of the membership price reflecting the Device cost; the two are not reconciled in the text.
Charges & Financial Obligations · User right or choice
A Test Subscription is refundable if cancelled within 30 days of purchase and before you receive any Tests
If you cancel your Test Subscription purchase within thirty days of the initial purchase and have not yet received any of the Tests, WHOOP gives you a full refund, processed when you cancel. You are no longer eligible for a refund after thirty days from the initial purchase or after receiving any of the Tests, whichever comes first.
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If you cancel your Test Subscription purchase within thirty (30) days of your initial purchase and you have not yet received any such Tests, then WHOOP will provide you a full refund of your Test Subscription. If you qualify for this refund, such refund will be processed once you cancel your Test Subscription. You will no longer be eligible for a refund after thirty (30) days from your initial purchase or after receiving any such Tests, whichever comes first.
Qualifications & exceptions
Both conditions must hold: within thirty days and no Tests received yet.
Eligibility ends at thirty days or on receiving any Tests, whichever is first.
Charges & Financial Obligations · Procedure
Upgrading to a 5.0 or MG sensor and higher tier can shorten your remaining Membership months at the higher rate
Current members upgrading to the 5.0 or MG sensor and the Peak or Life tiers have options presented when they obtain the upgrade. One is to extend your Membership at the price and duration shown then. The total value of your remaining term is divided by the monthly equivalent of the new tier, and the resulting number of months is added to your new Membership, so your remaining time may be shorter than before. For example, 6 months remaining on a $20/month Membership upgraded to a $30/month Membership becomes 4 months at the higher tier. After that remaining term ends, the new Membership you bought as part of the upgrade begins, and all renewals are at the then-current price for the new Membership.
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If you are a current member upgrading to the 5.0 or MG sensor and the Peak or Life membership tiers, you have certain options as presented in the process of obtaining your Membership.
You may extend your Membership at the price and for the duration presented to you when you obtain such extension. The total value of the remaining term of your current Membership will be divided by the monthly equivalent for the Membership tier to which you upgrade, and the resulting number of months will be added to your new Membership. Note that this may mean that the new duration of remaining term of your Membership is less than the total number of your current remaining months.
For example, if you have 6 months remaining in the term of your Membership, and if you upgrade from a $20/month Membership to a $30/month membership, your remaining 6 months of Membership will be reduced to 4 months of Membership at the higher tier. Once the remaining new term of your then-current Membership is completed, you will begin the duration of the new Membership you purchased as part of your upgrade. All renewals will be at the then-current price for the new Membership.
Qualifications & exceptions
The options are those presented to you in the process of obtaining your Membership.
The new duration of your remaining term may be less than your current remaining months.
Charges & Financial Obligations · Procedure
Instead of a new Membership you can pay a one-time upgrade fee for a new sensor, with remaining months recalculated
As an alternative to buying a new upgraded Membership, you may pay a one-time upgrade fee to receive a 5.0 or MG sensor. The total value of your remaining term is divided by the monthly equivalent of the tier you upgrade to and the resulting months are added to your new Membership, so the remaining term may be shorter; the same 6-month $20 to $30 example becomes 4 months. When your current Membership expires, you will need to buy a new Membership at the tier you select.
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As an alternative to purchasing a new upgraded Membership, you may pay a one-time upgrade fee to receive a 5.0 or MG sensor. The total value of the remaining term of your current Membership will be divided by the monthly equivalent for the Membership tier to which you upgrade, and the resulting number of months will be added to your new Membership.
For example, if you have 6 months remaining in the term of your Membership, and if you upgrade from a $20/month Membership to a $30/month membership, your remaining 6 months of Membership will be reduced to 4 months of Membership at the higher tier. When your current Membership expires, you will need to purchase a new Membership at the tier you select.
Qualifications & exceptions
You must buy a new Membership at the selected tier when your current one expires.