A Membership includes a WHOOP Device and access to services that track your recovery, sleep and strain
The WHOOP Membership includes a WHOOP Device plus access to certain Services, including the WHOOP App. The Services may let you track information collected by the Device, including your recovery, sleep and strain, and provide insights and coaching. WHOOP provides the Services in connection with its partners, service providers, sponsors or other affiliates.
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The WHOOP Membership includes a WHOOP Device plus access to certain Services, including the WHOOP App. The Services may allow you to track information collected by the WHOOP Device, including your recovery, sleep, and strain, and provide insights and coaching. The Services are provided to you by WHOOP and in connection with our partners, service providers, sponsors, or other affiliates.
Qualifications & exceptions
The text says the Services "may" allow tracking and provide insights and coaching; it does not guarantee any specific feature.
Not stated here
The text does not name the partners, service providers, sponsors or affiliates, or say what data they receive.
Use & Processing · Context
The Services include Content and AI Technology, including third-party large language models and WHOOP Coach
WHOOP may make available text, graphics, images, video, audio, data, analyses, reports and other material through the Services (the "Content"). The Services include WHOOP's own and third-party advanced technology such as artificial intelligence and machine learning, including third-party large language models, which the agreement calls AI Technology. The AI Technology offered in the Services includes Whoop Coach. Separately, the Services also give access to links to and content from third-party websites, products and services (External Services), which may themselves include AI Technology and may be governed by separate terms between you and those third parties.
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WHOOP may make available to you certain text, graphics, images, video, audio, data, analyses, reports, and other information and material through the Services (collectively referred to as the “Content”).
The Services includes proprietary and third-party advanced technologies, such as artificial intelligence, machine learning systems, and similar technology and features (together, “AI Technology”), including third party large language models (“LLM”). AI Technology made available in the Services includes Whoop Coach.
The External Services may include AI Technology, including LLM. These External Services are provided solely as a convenience to you, are not an endorsement by us of the content, recommendations, and data on or made available through such External Services, and may be subject to separate legal terms and conditions between you and third parties.
Qualifications & exceptions
External Services are provided as a convenience, are not endorsed by WHOOP and may have separate legal terms between you and third parties.
Not stated here
This section does not say what data the AI Technology or third-party large language models receive or how they use it.
WHOOP uses AI to generate some Advanced Labs information, which can make errors, so you must check results
WHOOP uses artificial intelligence to generate some of the information in WHOOP Advanced Labs. AI can make errors, and you are responsible for confirming the accuracy of any results or information provided by Advanced Labs. The agreement refers you to Section 14 (AI Technology) for more.
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WHOOP uses artificial intelligence to generate some of the information in WHOOP Advanced Labs. Artificial intelligence can make errors, and you are responsible for confirming the accuracy of any results or information provided by WHOOP Advanced Labs. See Section 14 (AI Technology) for more information.
Qualifications & exceptions
Only "some" of the information is generated by AI.
Not stated here
The text does not say which Advanced Labs information is AI-generated or what data the AI uses; Section 14 is referred to for more.
Use & Processing · Restriction or exception
Content and metrics are for general fitness and wellness tracking, may be inaccurate, and are not for medical decisions
WHOOP provides the Services for you to track, manage and share wellness-related information. All Content is for general fitness and informational purposes only. The Services' measurements, such as heart rate, sleep analytics and other biometric indicators, are subject to limitations like poor or missing signal and are not guaranteed to be error-free or accurate. Except as specifically indicated, the Services are intended solely for personal wellness tracking and not for making medical decisions.
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WHOOP provides the Services for you to track, manage, and share your wellness-related information. All Content available through the Services is for general fitness and informational purposes only. WHOOP Services (e.g. heart rate, sleep analytics, and other biometric indicators) are subject to various limitations (e.g. poor signal quality or missing signal) and are not guaranteed to be error-free or accurate. Except as specifically indicated, WHOOP Services are intended solely for personal wellness tracking and not for making any medical decisions.
Qualifications & exceptions
The "personal wellness tracking only" statement applies "except as specifically indicated".
Accuracy limits are given with examples (poor signal quality, missing signal).
Use & Processing · Context
Some AI Technology, including third-party language models, lets you submit prompts and returns generated Output
AI Technology is new and evolving. Some AI Technology, including third-party large language models available through the Services, lets users submit queries or other prompts, and the AI Technology generates and returns content, recommendations, data or other information to you through the Services, which the agreement calls "Output".
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AI Technology is new and evolving. Some AI Technology, including third party LLM made available through the Services, allow users to submit queries or other prompts, and the AI Technology will generate and return to you content, recommendations, data, or other information through the Services (“Output”).
Qualifications & exceptions
The text says "some" AI Technology works this way.
Not stated here
The text does not say what happens to prompts you submit or how they are used.
Use & Processing · Restriction or exception
You acknowledge AI Technology Output can be wrong, biased, formulaic, out of context or impersonal
You acknowledge that AI Technology and its Output have numerous limitations in addition to those elsewhere in the agreement. Output may contain errors or misleading information and may not be accurate or reliable. AI Technology follows predefined rules and algorithms, which can produce repetitive or formulaic content, and it can struggle with nuance such as slang, idioms and cultural references, producing Output that is out of context or does not make sense. It has no emotions and cannot convey empathy. It can perpetuate biases in its training data, producing discriminatory or offensive Output, and can struggle with complex tasks that need reasoning, judgment and decision-making. It needs large amounts of training data, which may be poor quality or biased and can reduce the accuracy and quality of Output, and Output can seem cold and impersonal.
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You acknowledge and agree that, in addition to the limitations and restrictions set forth in this Agreement, there are numerous limitations that apply with respect to AI Technology and the Output it generates, including that (i) it may contain errors or misleading information and may not be accurate or reliable;
(v) AI Technology can perpetuate biases that are present in the data used to train them, which can result in Output that is discriminatory or offensive; (vi) AI Technology can struggle with complex tasks that require reasoning, judgment and decision-making; (vii) AI Technology requires large amounts of data to train and generate content, and the data used to train AI Technology may be of poor quality or biased, which will negatively impact the accuracy and quality of the generated Output;
Qualifications & exceptions
The limitations are listed as things that "can" or "may" happen, not as certainties.
Use & Processing · Restriction or exception
AI is not a human or a replacement for advice; WHOOP does not guarantee responses and you must use your own judgment
You acknowledge that AI Technology is not a human and does not replace human interaction and advice, that WHOOP does not guarantee responses will be helpful or accurate, and that generative AI is known to hallucinate or give incorrect answers. It is a tool intended only as a supplement to your independent confirmation and judgment and consultation with a physician or other qualified healthcare provider. You will use independent judgment and discretion before relying on or using Output, which is for information only and is not a substitute for advice from a qualified professional.
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YOU ACKNOWLEDGE AND AGREE THAT AI TECHNOLOGY IS NOT A HUMAN AND IS NOT A REPLACEMENT FOR HUMAN INTERACTION AND ADVICE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WHOOP DOES NOT GUARANTEE THAT ANY RESPONSES WILL BE HELPFUL OR ACCURATE. GENERATIVE AI TECHNOLOGY IS KNOWN TO HALLUCINATE OR OTHERWISE PROVIDE INCORRECT ANSWERS.
You will use independent judgement and discretion before relying on or otherwise using Output. Output is for informational purposes only and is not a substitute for advice from a qualified professional.
Use & Processing · Permission or license
WHOOP may monitor content, you consent irrevocably, and you have no privacy expectation for Your Content transmissions
WHOOP may, but is not required to, investigate, monitor, pre-screen, remove, refuse or review the Services and Content, including Your Content and User Content, at any time. You give your irrevocable consent to that monitoring, and you acknowledge that you have no expectation of privacy concerning the transmission of Your Content, including chat, text or voice communications.
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WHOOP may, but is not obligated to, investigate, monitor, pre-screen, remove, refuse, or review the Services and/or Content, including Your Content and User Content, at any time. You hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning the transmission of Your Content, including without limitation chat, text, or voice communications.
Qualifications & exceptions
Monitoring is optional for WHOOP ("may, but is not obligated").
The no-privacy-expectation statement is about transmission of Your Content, including chat, text and voice communications.
Not stated here
The text does not say who reviews content, whether review is automated, or whether Device biometric data is included in "Content".