Xfinity Residential Services Agreement

Account & Service Control · Context

Covered Xfinity Residential Services

The agreement governs residential Xfinity services provided by Comcast operating subsidiaries and affiliates, specifically covering Xfinity cable television/video/streaming (“TV”), Xfinity or NOW Internet services (“Internet”), Xfinity digital phone services (“Voice”), ancillary designated services, and Xfinity Equipment.

Supporting quotations

The terms of this agreement (the “Agreement”) apply to your use of any of the Xfinity services described in Section 1 below and the Xfinity Equipment described in Section 7 below (collectively, the “Services”). An operating subsidiary or other affiliate of Comcast Cable Communications, LLC (collectively, “Comcast,” “we,” “us,” or “our”) provides the Services.

The following services are covered by this Agreement: Xfinity cable television and other video and streaming services (“TV”); Xfinity or NOW Internet services (“Internet”); Xfinity digital phone services (“Voice”); and other ancillary services Comcast may designate.

Qualifications & exceptions

• Applies to covered residential services and equipment
• Provided by Comcast Cable Communications, LLC subsidiaries or affiliates

Account & Service Control · Procedure

Acceptance of Agreement and Modification Restrictions

Subscribers accept the agreement and agree to its terms by activating the services, using the services, continuing to use the services after notice of a change, or otherwise indicating acceptance. Subscribers may not modify the agreement through typed, handwritten, or other alterations.

Supporting quotations

You accept this Agreement and agree to its terms by activating the Services, using the Services, continuing to use the Services after we provide notice of a change to this Agreement, or otherwise indicating your acceptance of the Services. You may not modify this Agreement by making any typed, handwritten, or other changes.

Qualifications & exceptions

• Acceptance occurs via activation, use, or continuing use after change notice
• Customer typed or handwritten modifications are invalid

Legal Rights & Agreement Rules · Restriction or exception

Mandatory Arbitration Notice, Jury Waiver, and Class Action Waiver

The agreement incorporates a binding arbitration provision in Section 13 requiring disputes to be resolved through individual arbitrations or small claims court rather than court litigation (unless timely opted out), with no judge or jury and limited discovery/appeal, along with separate waivers of jury trial and class/representative actions.

Supporting quotations

Note: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 13 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICES. UNLESS YOU HAVE OPTED OUT IN A TIMELY MANNER, THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. THIS AGREEMENT FURTHER AND SEPARATELY CONTAINS A WAIVER OF JURY TRIAL IN SECTION 14, AND A WAIVER OF CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS IN SECTION 15 TO THE EXTENT ALLOWABLE IN YOUR STATE.

Qualifications & exceptions

• Applies unless customer opts out in a timely manner
• Class action waiver applies to the extent allowable in customer state

Account & Service Control · Restriction or exception

Excluded Comcast Services and Separate Website Terms

The agreement explicitly excludes other Comcast services such as Xfinity Home or Xfinity Mobile. Comcast-owned or controlled websites and mobile applications that do not link to this agreement are governed by their own independent terms of service and policies, such as the Web Services Terms of Service and Website Terms of Service.

Supporting quotations

The terms of this Agreement do not apply to any other services provided by Comcast (such as Xfinity Home or Xfinity Mobile). This Agreement also does not apply to any Comcast-owned or -controlled websites and mobile apps that do not link to this Agreement, which are subject to their own terms of service and policies, such as our Web Services Terms of Service (available at [xfinity.com/terms/web](https://www.xfinity.com/terms/web/)) and our Website Terms of Service (available at [xfinity.com/corporate/legal/visitoragreement](https://www.xfinity.com/corporate/legal/visitoragreement)).

Qualifications & exceptions

• Excludes Xfinity Home and Xfinity Mobile
• Websites and apps not linking to this agreement follow separate terms

Account & Service Control · Context

Applicability of Additional Terms and Conflict Governance

Tariffs, service guides, posted policies, and service-specific terms (such as terms for TV, Internet, Voice, or ancillary devices) apply to the services and form part of the agreement. In the event of a conflict between these general terms and additional service-specific terms, the service-specific terms govern.

Supporting quotations

Tariffs, service guides, and posted policies and procedures may apply to the Services. Additional Service-specific terms may apply to your use of TV, Internet, Voice, or any ancillary service or device. These additional terms are available at [xfinity.com/policies](https://www.xfinity.com/policies) (under “Xfinity Residential Services”) and at [xfinity.com/Corporate/Customers/Policies/additionalterms](https://www.xfinity.com/Corporate/Customers/Policies/additionalterms). We reserve the right to provide notice of new websites or locations for additional terms. These additional terms are also part of this Agreement. If any additional terms conflict with these terms, the additional terms specific to the particular Service will govern.

Qualifications & exceptions

• Available at xfinity.com/policies and additional terms URL
• Service-specific terms govern in case of conflict

Content & IP Rights · Permission or license

Cloud DVR Recording and Network Storage (Video Services)

Subscribers who subscribe to and use cloud DVR technology confirm activation of cloud DVR, enabling scheduling, recording, and accessing recordings across supported devices (such as set-top boxes, smart TVs, computers, smartphones, and tablets), and authorize recordings to be stored both on set-top DVRs and automatically on Comcast network storage in formats optimized for playback across devices.

Supporting quotations

If the Services you subscribe to include cloud DVR and you use this technology, you confirm that you want to activate cloud DVR in connection with the Services, subject to this Agreement. You agree that cloud DVR technology will enable you to schedule, make, and access your recordings using this technology on any supported devices, such as supported set-top boxes, streaming video players, smart televisions, computers, smartphones, and tablets, and you confirm that when you record using this technology, you would like your recordings to be saved and stored, on both your set-top DVR (if applicable) and automatically on Comcast’s or Comcast’s service provider’s network, in one or more formats to (1) enable you to play and navigate within such recordings on different supported devices and (2) optimize the video and audio quality of your viewing experience during playback.

Qualifications & exceptions

• Applies to subscribers whose services include cloud DVR
• Recordings stored both on set-top DVR and automatically on network storage

Charges & Financial Obligations · Company practice

Monthly Service Charges, Promotional Rates, and Term Pricing

Subscribers agree to pay all monthly Service charges and amounts due upon demand. Standard rates apply following the expiration of any promotional period, and specified pricing governs for the duration of any minimum term contract. All other pricing may be changed by Comcast at any time.

Supporting quotations

You agree to pay all amounts due upon demand. You agree to pay any monthly Service charges.We will give you notice of applicable pricing at the time of your order or activation of the Services. If you receive the Services at a promotional rate, our then-current standard pricing will apply to you at the end of the promotional period. You should consult our rate card for then-current standard charges. If you receive the Services under a minimum term contract, we will charge you the specified price for the Services subject to the minimum term pricing for the duration of the minimum term contract. All other pricing is subject to change at any time and from time to time.

Qualifications & exceptions

• Promotional rates revert to standard pricing at end of promo period
• Minimum term pricing applies for contract duration
• Other pricing subject to change at any time

Charges & Financial Obligations · Company practice

Equipment, Installation, and Ancillary Charges

Subscribers agree to pay all additional charges associated with services, including installation and service call fees, Xfinity Equipment rental or purchase charges, and ancillary or measured usage charges.

Supporting quotations

You agree to pay all other charges associated with the Services.These may include charges for installation and service calls. These may also include fees identified at the time of your order or imposed after you begin receiving Services. You may incur charges for Xfinity Equipment (as defined in Section 7 below), purchases or rentals, or ancillary services. You may also incur measured and per-call charges. You can find price information for Voice at [xfinity.com/corporate/about/phonetermsofservice/comcastdigitalvoice/cdvresidential](https://www.xfinity.com/corporate/about/phonetermsofservice/comcastdigitalvoice/cdvresidential).

Qualifications & exceptions

• Includes installation, service calls, equipment purchase or rental, and measured charges

Charges & Financial Obligations · Company commitment

Customer Responsibility for Taxes, Regulatory Fees, and Retroactive Assessments

Subscribers are responsible for paying all federal, state, and local taxes, governmental assessments, regulatory program fees (such as 911/E911 and telecom relay services), and cost recovery charges imposed on the subscriber or on Comcast, including assessments that apply retroactively.

Supporting quotations

You agree to pay any applicable taxes and fees.These include applicable federal, state, and local taxes and fees (however designated), fees to recoup governmental or quasi-governmental assessments on us, and cost recovery charges. These include fees for any governmental or public programs in which we participate, such as public, educational, and governmental access, telecom relay services, and programs supporting the 911/E911 system. YOU ARE RESPONSIBLE FOR PAYING ANY SUCH FEES AND TAXES (WHETHER IMPOSED ON YOU OR ON US), INCLUDING THOSE THAT BECOME APPLICABLE RETROACTIVELY.

Qualifications & exceptions

• Applies whether taxes/fees are imposed on customer or on Comcast
• Includes retroactively applicable fees and taxes

Charges & Financial Obligations · Restriction or exception

Third-Party Charges and Billing Disputes

Subscribers are solely responsible for charges incurred from third-party service providers (such as online or telephone offerings) accessed via services. If Comcast bills on behalf of a third party, payment must be made to Comcast, but Comcast is not responsible for disputes regarding third-party charges.

Supporting quotations

In addition to the amounts we charge, you may incur charges from third-party services providers. These third parties may charge you for access to online services, telephone-based services, or other offerings. You are solely responsible for these third-party charges, including any applicable taxes. If we have agreed to provide billing services on behalf of a third party, you agree to make these payments to us. We will not be responsible for any disputes between you and any third party regarding any third-party charges.

Qualifications & exceptions

• Subscriber solely responsible for third-party charges and taxes
• Comcast disclaims responsibility for third-party billing disputes

Charges & Financial Obligations · Company practice

Price Changes and Advance Notice Exceptions

Comcast may change pricing, charges, and fees at any time. Notice will generally be provided for changes in standard prices or fees, except that notice may not be provided for changes in governmental taxes/fees or third-party pass-through charges unless required by law.

Supporting quotations

Certain pricing, charges, and fees may change at any time and from time to time. In general, we will provide you with notice of any change in our standard prices or fees or new prices or fees. However, if there is a change in governmental or quasi-governmental taxes, fees, or assessments, or in any third-party charges billed through us, we may not provide notice unless required by applicable law.

Qualifications & exceptions

• Notice generally provided for standard price changes
• No notice required for tax/fee or third-party changes unless mandated by law

Charges & Financial Obligations · Procedure

Advance Monthly Billing and Service Charge Commencement Date

Recurring service and equipment charges are billed monthly in advance, though measured usage and transaction fees are billed in arrears. Upon request, first month charges, equipment fees, deposits, activation, and installation charges must be paid on or before installation. Service charges begin on the earliest of: equipment pickup, installation, order entry (if no equipment needed), or 5 days after equipment shipment.

Supporting quotations

We generally bill you monthly, in advance, for recurring monthly Service charges, equipment charges, and fees. UPON REQUEST, YOU MUST PAY THE FIRST MONTH’S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, DEPOSITS, ACTIVATION FEES AND INSTALLATION CHARGES ON OR BEFORE THE DATE THAT WE INSTALL ANY OR ALL OF THE SERVICES.We may bill you for some Services individually after we provide the Services to you. For example, we may bill you for measured and per-call charges, pay-per-view movies or events, interactive television, e-commerce purchases, and other third-party services after you incur these charges.

The Service charges will begin on one of the following dates, whichever occurs first: (i) the day you pick up Xfinity Equipment at our service center; (ii) the day you or we install the Services; (iii) the day your order for the Services is entered into our billing system, if Xfinity Equipment is not required; or (iv) five (5) days after the date we ship Xfinity Equipment to you.

Qualifications & exceptions

• Recurring charges billed monthly in advance
• Service charges begin on earliest of 4 defined trigger events

Charges & Financial Obligations · Procedure

Accepted Payment Methods, Electronic Check Processing, and Restrictive Endorsement Disregard

Payments may be made by credit/debit card, check, or approved third-party services. Check payments authorize electronic fund collection. Restrictive endorsements on checks (such as “paid in full”) or accompanying releases are invalid and may be disregarded or rejected by Comcast without waiving full balance collection rights.

Supporting quotations

You may pay by credit card, debit card, check, or certain third-party services, and we may change the payment methods we accept from time to time. Certain additional terms may apply depending on your selected payment method. If we do not receive your payment by the due date, you agree to pay any amounts due upon demand, regardless of your selected payment method. If you pay by check, you authorize us to collect your check electronically. You may not make restrictive endorsements (such as “paid in full”) or other statements or releases on or with checks or other payments accepted by us. If you do so, we may disregard the restrictive endorsement or reject the payment.

Qualifications & exceptions

• Customer check authorizes electronic check collection
• Restrictive endorsements like 'paid in full' may be disregarded or payment rejected

Charges & Financial Obligations · Restriction or exception

Late Payment Charges, Partial Payments, and Liquidated Damages

Failure to pay full amounts by the due date may result in late fees and assessments. Partial payments may be accepted without waiving rights to the remaining balance and will be applied in Comcast’s sole discretion. Late fees are liquidated damages representing reasonable estimates of collection costs rather than credit extensions or interest.

Supporting quotations

If, for any reason, we do not receive payment for the full amounts billed to you by the due date, you may be billed additional fees, charges, and assessments.

We may accept a partial payment, but we still have the right to collect the full balance. We will apply any partial payment to outstanding charges in amounts and in the order we determine, in our sole discretion.

We expect you to pay amounts due on a timely basis, and we do not extend credit to customers. Any fees, charges, and assessments due to late payment or non-payment will be difficult to calculate or predict, and are liquidated damages intended to be a reasonable estimate of our costs resulting from late payments and non-payments.

Qualifications & exceptions

• Comcast does not extend credit
• Partial payment does not waive right to collect full balance
• Late fees structured as liquidated damages

Charges & Financial Obligations · Restriction or exception

Service Suspension, Disconnection, and Reconnection Fees

If full payment is not made, Comcast may suspend or disconnect any or all services without reducing ongoing fees or charges. Reconnecting services after suspension or disconnection may incur additional installation or activation fees on top of all past-due charges.

Supporting quotations

If you fail to pay the full amount due for any or all charges, we may suspend or disconnect any or all of the Services without reducing fees or charges for the Services, in our sole discretion and subject to applicable law.

If you ask us to resume any Services after a suspension or disconnection, we may charge you additional installation or activation fees. These fees are in addition to all past-due charges and other fees. Reconnection of the Services is subject to this Agreement, and applicable law.

Qualifications & exceptions

• Suspension does not reduce fees or charges
• Reconnection fees apply in addition to past-due balances

Charges & Financial Obligations · Restriction or exception

Collection Agency Fees, Legal Costs, and Arbitration Expenses

Comcast may engage collection agencies or attorneys to recover unpaid debts. Subscribers agree to pay Comcast’s reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court or arbitration costs.

Supporting quotations

We may use a collection agency or attorney to collect money you owe. If we do so, you agree to pay our reasonable costs of collection, including any collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.

Qualifications & exceptions

• Includes collection agency fees, reasonable attorneys' fees, and arbitration/court costs

Data Access & Collection · Permission or license

Credit Experience Inquiries, File Retention, and Non-Discrimination

Subscribers authorize Comcast to make inquiries, obtain credit experience information from third parties, enter it into account files, and disclose it to third parties for reasonable business purposes. Risk assessments comply with applicable laws, and credit inquiries/deposit policies do not discriminate on protected demographic bases.

Supporting quotations

YOU AUTHORIZE US TO MAKE INQUIRIES AND TO RECEIVE INFORMATION ABOUT YOUR CREDIT EXPERIENCE FROM OTHERS, TO ENTER THIS INFORMATION IN YOUR FILE, AND TO DISCLOSE THIS INFORMATION TO APPROPRIATE THIRD PARTIES FOR REASONABLE BUSINESS PURPOSES.We will not discriminate in the application of our credit inquiries and deposit policy on the basis of race, color, sex, creed, religion, nationality, sexual orientation, or marital status. We (or third-party credit bureaus) will conduct risk assessments in accordance with all applicable laws.

Qualifications & exceptions

• Authorized for reasonable business purposes
• Non-discrimination on race, sex, religion, marital status, or other protected classes
• Risk assessments conducted in accordance with applicable law

Charges & Financial Obligations · Procedure

120-Day Billing Dispute Deadline and Waiver

Subscribers may dispute charges or request credits, but must contact Comcast within 120 days of the bill date. Failure to contact Comcast within 120 days waives any disputes or credits, subject to applicable law.

Supporting quotations

You may dispute charges on a bill or request billing credits. You must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.

Qualifications & exceptions

• Must contact within 120 days of bill date
• Failure to contact within 120 days waives disputes or credits, subject to applicable law

Charges & Financial Obligations · Company practice

Refundable Deposits, Credit Timeline, and Offset Deductions

Comcast may require a refundable deposit upon activation, service additions, or payment default. The deposit is credited to the account without interest after 12 months of good standing, or refunded within 30 days of complete disconnection and equipment return, minus any unpaid balances, equipment damage, or unreturned equipment fees.

Supporting quotations

We may require you to pay a refundable deposit when you activate the Services, add Services, or fail to pay any amounts when they are due. Subject to applicable law, your deposit will be credited to your account (without interest) if your account remains in good standing for twelve (12) months. We may refund your deposit sooner if all of the Services are disconnected. We will provide this refund within thirty (30) days of Service disconnection and the return of all Xfinity Equipment, or within the timeline set by applicable law. Refund amounts are equal to the credit balance on your account, if any, minus any amounts due on your account. Amounts due on your account may include amounts owed for the Services, including for any Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee (as defined in Section 7(b) below).

Qualifications & exceptions

• Deposit held without interest
• Credited after 12 months in good standing or refunded within 30 days of disconnection and equipment return
• Subject to deduction for unpaid balances, damage, or unreturned equipment fees

Charges & Financial Obligations · Company practice

Discretionary Methods for Customer Refunds

Comcast reserves sole discretion to determine the method for paying customer refunds, which may include bill credits, virtual prepaid cards, plastic prepaid cards, paper checks, or other distribution methods.

Supporting quotations

If we provide a refund to you, we, in our sole discretion, will choose the manner in which your refund is paid to you, which may include a credit to your account, a virtual prepaid card, plastic prepaid card, check or other method. We will provide more information on the method of providing your refund when we send it to you.

Qualifications & exceptions

• Method selected in Comcast's sole discretion
• Options include account credit, virtual card, plastic card, or check

Legal Rights & Agreement Rules · Company practice

Modifications to Services, Speeds, and Equipment

Comcast reserves the right to change services, rates, and charges at any time, with or without notice, to the extent permitted by law, including deleting or altering programming, features, speed limits, or equipment. If a change is material and negatively impacts service, subscribers have the right to cancel, but continuing use for more than 30 days constitutes acceptance.

Supporting quotations

We reserve the right to change the Services, rates, and charges at any time, with or without notice to you, to the extent permitted by applicable law. For example, we may delete or change content, programming, functionality, features, rate limitations, available speeds, or Xfinity Equipment. If we provide notice of such a change, it will be in accordance with Section 4(b), below. If any such change is material and negatively affects your Services, you have the right to cancel your Services; but you accept any such change if you continue to use or receive the Services for more than thirty (30) days after the change.

Qualifications & exceptions

• Permitted with or without notice to extent allowed by law
• Right to cancel if change is material and adverse
• Continued use for >30 days constitutes acceptance

Use & Processing · Company practice

Monthly Data Consumption Thresholds and Usage Monitoring

Comcast applies a monthly data consumption threshold to Xfinity Internet accounts and retains the right to trial or adopt different usage thresholds or plans upon notice. Subscribers can check local data plans at dataplan.xfinity.com and monitor real-time consumption via account usage meters on xfinity.com or the Xfinity mobile app.

Supporting quotations

We apply a monthly data consumption threshold to Xfinity Internet accounts. We retain the right to trial or adopt different data consumption thresholds or other usage plans for the Service at any time. If we do this we will notify you. You can learn about the data plan that applies in your area by going to [dataplan.xfinity.com/](https://dataplan.xfinity.com/). You can view your current data usage at any time by signing into your account on xfinity.com and viewing the data usage meter at [customer.xfinity.com/MyServices/Internet/UsageMeter/](https://customer.xfinity.com/MyServices/Internet/UsageMeter/). You can also use the Xfinity app to view your data usage.

Qualifications & exceptions

• Applies monthly data consumption threshold to Internet accounts
• Notice provided if different thresholds or usage plans are trialed or adopted

Legal Rights & Agreement Rules · Company practice

Agreement Amendments, Notice Delivery Channels, and 30-Day Cancellation Right

Comcast reserves the right to modify the agreement. Notice may be delivered via website postings, mail/hand delivery, email, bill messages, or other reasonable methods, any of which constitutes effective notice. Subscribers must check these channels; if a material change negatively affects service or alters the arbitration provision, subscribers may cancel, but continued use for over 30 days constitutes binding acceptance.

Supporting quotations

We reserve the right to make changes to this Agreement. We may deliver any notice concerning our relationship with you and any change to our relationship, including notice of any change to this Agreement, in any one or more of the following ways (at our discretion): (i) post notice on [xfinity.com](https://preview.www.xfinity.com/corporate/customers/policies/www.xfinity.com), or another website we identify; (ii) send notice by mail or hand delivery to your home or other property where the Services will be provided (the “Premises”); (iii) send notice by email to the email address we have on file for your account; (iv) include information about the change on or with your bill for the Services; or (v) use any other method of notice reasonably determined by us to result in your receipt of such notice. You agree that any one of these methods is sufficient and effective notice. It is your responsibility to check your postal mail, email, service texts, and postings at [xfinity.com](https://preview.www.xfinity.com/corporate/customers/policies/www.xfinity.com), or another website we identify.

If any material change to our relationship with you, including any material change to this Agreement, negatively affects your Services, or if any material change is made to the Arbitration Provision in Section 13, you have the right to cancel your Services; but you accept any such change if you continue to use or receive the Services for more than thirty (30) days after such change.

Qualifications & exceptions

• Notice effective via website post, mail, email, bill message, or other reasonable method
• Right to cancel if change is materially adverse or modifies Section 13 arbitration
• Continued use for >30 days binds customer to change

Account & Service Control · Permission or license

Premises Access Rights, Entry Purposes, and Customer Ownership Warranty

Subscribers grant Comcast and its authorized agents permission to enter the premises at reasonable times to install, configure, maintain, inspect, upgrade, replace, and remove services. Subscribers represent and warrant that they own the premises or have obtained landlord/owner authority, and agree to provide owner contact information and written proof of access authorization upon request.

Supporting quotations

To provide you with the Services, we may need to enter your Premises. We may have our agents enter your Premises on our behalf. You agree that we (or our agents) may enter your Premises at reasonable times to install, configure, maintain, inspect, upgrade, replace, and remove the Services.

You represent and warrant that you own the Premises or have obtained the authority to give us access to the Premises. If you do not own the Premises, you agree to supply the owner’s name, address, and phone number, and evidence that the owner has approved our access, upon request.

Qualifications & exceptions

• Entry permitted at reasonable times
• Customer warrants ownership or legal authorization from property owner
• Proof of authorization must be supplied upon request

Security & Safeguards · Permission or license

Customer Equipment Definition, Remote Access, and Firmware Updates

Customer Equipment encompasses hardware, software, or services not leased from Comcast (including expressly purchased devices, but excluding unreturned leased equipment). Subscribers authorize Comcast to remotely access Customer Equipment (such as modems, gateways, and routers) to configure, inspect, or push firmware downloads and updates, which may alter, add, or remove device features or service functionality.

Supporting quotations

“Customer Equipment” means software, hardware, or services used in connection with the Services that we (or our agents) do not provide or lease. Customer Equipment also includes certain equipment that you purchase from us (or our agents) under an express sale agreement. Customer Equipment does not include Xfinity Equipment for which you have paid an Unreturned Equipment Fee (as defined in Section 7(b) below).

You agree that we (or our agents) may access your Customer Equipment in order to configure, maintain, inspect, or upgrade it, set up Services, or install or download software. For example, we may send software, downloads, or updates remotely to modems, gateways, and routers. These updates may change, add, or remove features or functionality of your Customer Equipment or the Services.

Qualifications & exceptions

• Excludes leased equipment even if unreturned equipment fee paid
• Updates may alter, add, or remove device/service features

Account & Service Control · Permission or license

Customer Equipment Ownership Warranty and Third-Party Authorization

Subscribers warrant that they own their Customer Equipment or possess legal authority to permit Comcast access. If the equipment is owned by another party, the subscriber must provide the owner’s contact details and written approval upon Comcast’s request.

Supporting quotations

You represent and warrant that you own your Customer Equipment or have obtained the authority to give us access to your Customer Equipment. If you do not own your Customer Equipment, you agree to supply the owner’s name, address, and phone number, and evidence that the owner has approved our access, upon request.

Qualifications & exceptions

• Customer warrants equipment ownership or legal authorization
• Must provide owner info and written authorization on request

Legal Rights & Agreement Rules · Restriction or exception

Customer Equipment Support Disclaimer and Non-Recommended Configuration Risks

Comcast disclaims all responsibility for the operation, support, maintenance, or repair of Customer Equipment, even if Comcast pushed software updates to it. Comcast may certify equipment or recommend configurations; using non-recommended configurations gives Comcast the right to deny support or terminate service, and Comcast disclaims all liability and warranties for equipment failure or damage caused by non-recommended configurations.

Supporting quotations

We have no responsibility for the operation, support, maintenance, or repair of any Customer Equipment, including Customer Equipment to which we (or third parties) send software or downloads.

We may certify certain Customer Equipment or recommend particular configurations. Any other Customer Equipment or configuration may not meet our minimum technical or other specifications (a “Non-Recommended Configuration”). We reserve the right to deny support for the Services, or terminate the Services, if you use a Non-Recommended Configuration. WE AND THE RELEASED ENTITIES (AS DEFINED IN SECTION 10 BELOW) MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT NON-RECOMMENDED CONFIGURATIONS, WHICH COULD CAUSE CUSTOMER EQUIPMENT TO FAIL OR OTHERWISE CAUSE DAMAGE. WE AND THE RELEASED ENTITIES ARE NOT LIABLE FOR SUCH FAILURE OR DAMAGE.

Qualifications & exceptions

• Comcast has no support or repair obligation for customer equipment
• Using non-recommended configuration permits support denial or service termination
• Comcast disclaims liability for damage from non-recommended setups

Account & Service Control · Restriction or exception

Inside Wiring Property Ownership, Interference Prohibition, and Maintenance Fees

Inside wiring (cabling, telephone wiring, and outlets within the premises) is the property of the subscriber or property owner, regardless of installer, and must not interfere with network operations. Comcast has no obligation to maintain inside wiring, but may perform requested installation, repair, or maintenance for separate billable charges.

Supporting quotations

Wiring inside the Premises, including additional cable wiring, telephone wiring, and outlets, is “Inside Wiring.” Inside Wiring must not interfere with the Services or the normal operations of our cable network. Upon your request, we can install, repair, or maintain Inside Wiring. If we perform this work, we will charge you for that service. Regardless of who installed it, the Inside Wiring is your property, or the property of whomever owns the Premises. If you do not own the Premises, contact your landlord or building manager about the installation, repair, or maintenance of Inside Wiring. We have no responsibility for the operation, support, maintenance, or repair of Inside Wiring, except as set forth below.

Qualifications & exceptions

• Inside wiring is property of subscriber or property owner
• Inside wiring must not interfere with network operations
• Work performed by Comcast is billable

Content & IP Rights · Restriction or exception

Xfinity Equipment Definition, Comcast Ownership, and Location Restrictions

Xfinity Equipment includes all new or reconditioned hardware, cabling (excluding inside wiring), modems, routers, electronic devices, and embedded or downloaded software provided or leased by Comcast. All Xfinity Equipment remains the property of Comcast or third parties, is not a fixture of the premises, must be used exclusively with the services at the authorized premises, and may not be sold, leased, abandoned, or serviced by unauthorized parties.

Supporting quotations

“Xfinity Equipment” means all new or reconditioned equipment that we or our agent provides or leases to you, including, but not limited to, cabling or wiring (except for Inside Wiring, as defined above) and related electronic devices, modems, routers, and any other hardware and includes all software and programs contained within Xfinity Equipment or downloaded to Customer Equipment by us.

You expressly agree that you will use the Xfinity Equipment exclusively in connection with the Services. You agree that all Xfinity Equipment belongs to us or other third parties and will not be deemed fixtures or in any way part of the Premises. We may remove or change the Xfinity Equipment at our discretion at any time the Services are active or following the termination of your Services. You acknowledge that any addition to, removal of, or change to the Xfinity Equipment may interrupt your Services. You may not sell, lease, abandon, or give away the Xfinity Equipment, or permit any other service provider to use the Xfinity Equipment, including Xfinity Equipment for which an Unreturned Equipment Fee has been paid. The Xfinity Equipment may only be used in the Premises unless expressly permitted by us. At your request, we may relocate the Xfinity Equipment for an additional charge. YOU UNDERSTAND AND ACKNOWLEDGE THAT IF YOU ATTEMPT TO INSTALL OR USE THE XFINITY EQUIPMENT OR SERVICES AT A LOCATION OTHER THAN THE PREMISES OR OTHERWISE EXPRESSLY AUTHORIZED BY US, THE SERVICES MAY FAIL TO FUNCTION OR MAY FUNCTION IMPROPERLY. You agree that you will not allow anyone other than us or our agents to service the Xfinity Equipment. You are responsible for loss, repair, replacement, and other costs, damages, fees, and charges if you do not return the Xfinity Equipment to us in an undamaged condition.

Qualifications & exceptions

• Belongs to Comcast or third parties and is not deemed a fixture
• Must be used exclusively in premises unless relocation expressly authorized
• Customer liable for loss, repair, replacement, or damage costs if not returned undamaged

Charges & Financial Obligations · Company commitment

Unreturned Equipment Fee, Retention of Title, and Refund Conditions

Comcast retains title and ownership of all Xfinity Equipment at all times, including after a subscriber pays an Unreturned Equipment Fee upon termination. Payment of the fee does not constitute a sale, transfer title, or permit resale or operation of the equipment. However, if a subscriber subsequently returns the equipment undamaged (normal wear and tear excepted), the unreturned equipment fee is refunded in full.

Supporting quotations

For avoidance of doubt, Xfinity Equipment remains Comcast-owned equipment, and Comcast retains title to all Xfinity Equipment, at all times, including but not limited to after payment of an Unreturned Equipment Fee. “Unreturned Equipment Fee” refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the Services provided under this Agreement. The payment of an Unreturned Equipment Fee shall not result in a sale of, or the transfer of title to, any Xfinity Equipment, and such Xfinity Equipment shall remain the property of Comcast, and Comcast retains title to Xfinity Equipment at all times. Comcast in no way relinquishes ownership of (including title to) Xfinity Equipment by the payment of an Unreturned Equipment Fee. Even if an Unreturned Equipment Fee has been paid, Xfinity Equipment shall not be resold, used, or operated in any manner. If you pay an Unreturned Equipment Fee and subsequently return the Xfinity Equipment undamaged (with the exception of normal wear and tear), you will be refunded your Unreturned Equipment Fee in full.

Qualifications & exceptions

• Fee payment does not transfer title or permit resale/operation
• Full refund provided if equipment is subsequently returned undamaged (normal wear excepted)

Account & Service Control · Restriction or exception

Personal Residential Use Limitation and Resale Prohibition

Services are provided solely for personal, residential, and non-commercial use unless specifically authorized in writing by Comcast. Reselling the services in whole or in part is strictly prohibited.

Supporting quotations

The Services are for personal, residential, non-commercial use only, unless otherwise specifically authorized by us in writing.

Reselling the Services in whole or in part;

Qualifications & exceptions

• Personal, residential, non-commercial use only unless written authorization provided
• Reselling services strictly prohibited

Security & Safeguards · Restriction or exception

Prohibition on Network Tampering, Signal Leakage, and Unauthorized Attachments

Subscribers are prohibited from using services for unlawful purposes, transmitting illegal material, tampering with or modifying the network/services, connecting unauthorized devices, or attaching anything to inside wiring or equipment that impairs signal quality or causes signal leakage.

Supporting quotations

Using the Services, directly or indirectly, for any unlawful purpose or in violation of any applicable policy that we make available to you;

Using the Services to transmit, communicate, or store any information, data, or material in violation of any law, rule, or regulation;

Tampering with, making any unauthorized connection to, or modifying any part of our cable network or the Services for any purpose;

Attaching any unauthorized device to our cable network or the Services;

Attaching anything to the Inside Wiring, the Xfinity Equipment, or Customer Equipment that impairs the integrity of our cable network, that degrades our cable network’s signal quality or strength, or that creates signal leakage; or

Qualifications & exceptions

• Prohibits unlawful use, tampering, unauthorized connections, and devices causing signal degradation or leakage

Security & Safeguards · Restriction or exception

Prohibition on Unauthorized AI Agent Deployment and Automated Interactions

Comcast strictly prohibits allowing, enabling, or deploying any AI Agent (defined as software taking autonomous, semi-autonomous, or programmatic action) to access, interact with, scrape, download, or take action on services, accept terms on the customer’s behalf, or engage in phone/support interactions with Comcast without express permission.

Supporting quotations

Allowing, enabling, or causing the deployment of an AI Agent (unless we expressly grant you permission otherwise) to access, use, interact with, or take action on any of the Services. Examples include obtaining information from, making requests of, monitoring, copying, downloading, scraping, or data mining the Services; accepting or consenting to any terms or agreement with us on your behalf; or engaging in support or sales interactions with us regarding the Services, such as verbal interactions via telephone. “AI Agent” means any software or service that takes autonomous, semi-autonomous, or other programmatic action on behalf of, or at the instruction of, you or any other person or entity.

Qualifications & exceptions

• Applies unless Comcast expressly grants permission
• Covers scraping, programmatic requests, automated agreement consent, and verbal phone support bots

Account & Service Control · Procedure

Household User Compliance, Liability for Unauthorized Use, and Stolen Equipment Reporting

Account holders accept the agreement on behalf of all persons using services at the premises, are solely responsible for household compliance, and are liable for all authorized and unauthorized use. In the event of equipment theft or unauthorized use, the subscriber must notify Comcast immediately in writing or by calling 1-800-XFINITY.

Supporting quotations

You agree not to engage in these or other similar prohibited activities, or help anyone else do so. You acknowledge that you are accepting this Agreement on behalf of all persons who use the Services at your Premises (or any other locations authorized by us). You are solely responsible for ensuring that all other users of the Services understand and comply with this Agreement and any applicable policies. You are liable for all authorized and unauthorized use of the Services. If the Xfinity Equipment has been stolen or the Services have been used without your authorization or in violation of this Agreement, you agree to notify us immediately in writing, or by calling 1-800-XFINITY during normal business hours.

Qualifications & exceptions

• Customer liable for all authorized and unauthorized use
• Mandatory immediate notification required upon equipment theft or unauthorized use

Charges & Financial Obligations · Restriction or exception

$500 Per Device Liquidated Damages for Unauthorized Services and Criminal Prosecution

Violating the agreement or failing to report unauthorized use permits Comcast to terminate services. Subscribers agree to pay $500 per device used to receive unauthorized services as liquidated damages for lost revenue, in addition to replacement costs for altered/damaged equipment, and Comcast may report illegal reception to law enforcement for criminal prosecution.

Supporting quotations

If you violate this Agreement, or if you fail to notify us of unauthorized use in a timely manner, we may terminate the Services and recover damages. Since it would be difficult, if not impossible, to precisely calculate our lost revenue from unauthorized Services or tampering, you agree to pay $500.00 per device used to receive unauthorized Services as liquidated damages. These liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment, or other equipment owned by us, including any incidental costs. The unauthorized reception of the Services may also result in criminal fines and/or imprisonment, and we reserve the right to report any illegal activities to law enforcement.

Qualifications & exceptions

• $500 per device liquidated damages for unauthorized service reception
• Applies in addition to equipment replacement costs
• Criminal fines, imprisonment, and law enforcement reporting may apply

Security & Safeguards · Company practice

Incorporation of Acceptable Use Policies and Discretionary Traffic Blocking

Services are subject to external policies incorporated by reference, including the Software License Agreement, Internet Acceptable Use Policy, and Privacy Policy, which Comcast may amend with or without notice. Comcast reserves the right to limit or block service usage as deemed necessary to prevent network harm, fraud, or abuse, or as provided by law.

Supporting quotations

In connection with your use of the Services, if you need to access third-party software or hardware, you will be subject to third-party terms and conditions. Certain components of the Services are also subject to our Software License Agreement, available at [xfinity.com/terms/license](https://www.xfinity.com/terms/license).

Your use of certain Services may also be subject to acceptable use policies, available at [xfinity.com/policies](https://www.xfinity.com/policies). For example, our Acceptable Use for Xfinity Internet Policy is available at [xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP](https://www.xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP). To understand how we collect and use information through the Services, please read our privacy policy, available at [xfinity.com/privacy/policy](https://www.xfinity.com/privacy/policy).

We may amend these policies and agreements from time to time, with or without notice to you. You should consult these policies and agreements regularly to comply with the most recent versions. We incorporate these additional policies and agreements (including any amendments) into this Agreement by reference. WE RESERVE THE RIGHT TO LIMIT OR BLOCK ANY SERVICE USAGE AS WE DEEM NECESSARY TO PREVENT HARM TO OUR NETWORK, FRAUD, OR OTHER ABUSE OF THE SERVICES, OR AS OTHERWISE PROVIDED BY LAW.

Qualifications & exceptions

• External AUP, software license, and privacy policies incorporated by reference
• Comcast may block or limit usage to prevent network harm, fraud, or abuse

Account & Service Control · User right or choice

Customer Termination Procedure, Early Termination Fees, and Billing Cycle Continuance

Subscribers under a minimum term agreement who terminate early may be charged early termination fees. Non-term subscribers may terminate at any time via methods listed at xfinity.com/cancel; fees accrue until services are disconnected, equipment is returned, and the agreement is terminated. Comcast may continue service through the end of the billing cycle in which cancellation notice was received, refunding post-termination prepaid fees minus outstanding debts or non-refundable charges.

Supporting quotations

This Agreement will remain in effect from Service activation until this Agreement is terminated (by us or by you), as described below. This Agreement may also be terminated if it is replaced by a revised agreement.

If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement for additional details.

If your Services are not subject to a minimum term agreement, you may terminate the Services and this Agreement for any reason at any time. You must notify us that you want to terminate in one of the ways listed on [xfinity.com/cancel](http://www.xfinity.com/cancel). Applicable fees and charges for the Services may accrue until the Services have been disconnected, all Xfinity Equipment has been returned, and this Agreement has been terminated, subject to applicable law or the terms of any agreements we have with governmental authorities. At our election, and subject to applicable law, we may change our policy to continue all Services (or any part of them) through the end of the billing cycle in which we received your notice, which means those Services will terminate at the end of the applicable billing cycle. We may refund all prepaid monthly service fees charged for the Services after the effective date of termination, and we reserve the right to subtract from your refund any outstanding amounts due to us for the Services, for any affiliate or third-party services, or for other applicable fees and charges. Certain fees and charges are non-refundable and are also excluded.

Qualifications & exceptions

• Early termination fees apply to minimum term contracts
• Notice must be given via xfinity.com/cancel methods
• Comcast may continue services through end of billing cycle

Legal Rights & Agreement Rules · Company practice

Comcast Immediate Suspension, Termination, and Stored Data Deletion

Comcast reserves the right, subject to law, to immediately suspend or terminate services without notice for any reason or no reason, and to delete stored/transmitted user data (such as emails or voicemails). Specific grounds include agreement violations, network interference, or endangering/harassing personnel with vulgar language.

Supporting quotations

Subject to applicable law, we reserve the right to immediately terminate or suspend the Services without notice for any reason or no reason. We also reserve the right to remove from the Services any information stored or transmitted by or to any users (e.g., email or voicemail). We may take these actions if we reasonably determine that your use of the Services: (i) violates this Agreement, any applicable policies, or any laws, rules, or regulations; (ii) interferes with our ability to provide the Services to you or to others; or (iii) interferes with or endangers the health or safety of our personnel or third parties, including if you threaten, harass, or use vulgar or inappropriate language toward our personnel. We have discretion in deciding whether and why to terminate or suspend Services. If we continue providing Services, this does not mean we have reviewed or approved any use of the Services, or any information transmitted through the Services.

Qualifications & exceptions

• Permitted without notice for any or no reason subject to law
• Includes deletion of stored emails, voicemails, and transmitted data
• Specific triggers include policy violations, network disruption, or personnel harassment

Account & Service Control · Procedure

Post-Termination Obligations, 10-Day Equipment Return Window, and Retrieval Access

Upon termination, subscribers must immediately cease using services and pay all outstanding charges through the disconnection date. Subscribers must return all Xfinity Equipment in working order (normal wear excepted) to a service center or designated agent within 10 days of disconnection, or incur an Unreturned Equipment Fee. Comcast retains the right to retrieve unreturned equipment from the premises during business hours.

Supporting quotations

You must cease all use of the Services as of the effective date of termination. You must pay in full for your use of the Services up to the date that this Agreement is terminated and the Services are disconnected (subject to applicable law).

You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected. You must return the Xfinity Equipment in working order, with the exception of normal wear and tear. If you fail to return the Xfinity Equipment, we will charge you an Unreturned Equipment Fee. As the owner of the Xfinity Equipment at all times, we have the right to retrieve any equipment you fail to return. We (or our agents) may request access to your Premises to remove all Xfinity Equipment and other material provided by us during regular business hours at a mutually agreed upon time.

Qualifications & exceptions

• Must cease use immediately and pay for usage up to disconnection date
• Equipment must be returned within 10 days of disconnection in working order
• Unreturned equipment fee charged and Comcast may retrieve equipment from premises

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Warranty Disclaimer (“As Is”) and No Uninterrupted Service Guarantee

To the extent permitted by law, services are provided 'as is' without warranty of any kind. Comcast and Released Entities disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and performance, and do not warrant uncorrupted transmission, uninterrupted availability, delay-free, or error-free operation.

Supporting quotations

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY OF OUR SERVICE PROVIDERS, AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS, OR BUSINESS PARTNERS (OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR REPRESENTATIVES) (COLLECTIVELY, THE “RELEASED ENTITIES”) WARRANT THAT ANY COMMUNICATIONS WILL BE TRANSMITTED IN UNCORRUPTED FORM, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF PERFORMANCE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED, UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.

Qualifications & exceptions

• Services provided 'as is' without warranty to extent permitted by law
• Disclaims merchantability, fitness for purpose, and non-infringement
• No guarantee of uncorrupted, error-free, or uninterrupted transmission

Legal Rights & Agreement Rules · Restriction or exception

Liability Scope and $500 Customer Equipment Damage Cap

Section 11 liability limitations apply to all contract, tort, or legal claims arising from acts or negligence of Comcast and Released Entities. Comcast is not liable for voided manufacturer warranties or damage to customer equipment, except in cases of gross negligence or willful misconduct, where Comcast’s sole and exclusive liability is capped at paying for repair or replacement up to $500 at its sole discretion.

Supporting quotations

The limitations of liability in this Section 11 apply to our acts, omissions, and negligence, and any acts, omissions, or negligence by a Released Entity which, but for the provisions of this Section 11, could give rise to a cause of action in contract, tort, or under any other legal doctrine.

YOU UNDERSTAND THAT OPENING, UPDATING, ACCESSING, OR USING CUSTOMER EQUIPMENT IN CONNECTION WITH THE SERVICES MAY VOID WARRANTIES PROVIDED BY THE MANUFACTURER OR OTHER THIRD PARTIES. NEITHER WE NOR ANY OF THE RELEASED ENTITIES WILL HAVE ANY LIABILITY WHATSOEVER AS THE RESULT OF (i) THE VOIDING OF ANY SUCH WARRANTIES, OR (ii) FOR ANY DAMAGE, LOSS, OR DESTRUCTION TO THE CUSTOMER EQUIPMENT, EXCEPT DUE TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN THE EVENT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY US OR A RELEASED ENTITY WE WILL PAY, AT OUR SOLE DISCRETION, FOR THE REPAIR OR REPLACEMENT OF THE DAMAGED CUSTOMER EQUIPMENT UP TO A MAXIMUM OF $500. THIS WILL BE YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO SUCH ACTIVITY.

Qualifications & exceptions

• Applies across contract, tort, and all legal doctrines
• No liability for voided warranties
• Gross negligence or willful misconduct capped at $500 maximum repair/replacement

Security & Safeguards · Restriction or exception

Disclaimer of Liability for Malware, Virus Scanning Software, and Service Call Fees

Subscribers are solely responsible for protecting their equipment against viruses and malware. Comcast may run virus detection software (with no warranty of complete detection or removal) or terminate services if malware harms the network. Subscribers are responsible for service call charges caused by customer malware, and Comcast disclaims all liability for hardware/software damage, data loss, or virus removal attempts.

Supporting quotations

Software or applications installed on your Customer Equipment, downloaded to your Customer Equipment, or available through the Internet may contain viruses or other harmful features. It is your sole responsibility to take appropriate precautions to protect your Customer Equipment. We may, but are not required to, terminate all or any portion of the Services if a virus or other harmful feature, bug, or software is present on your Customer Equipment and/or causes harm to the Services. We may, in our sole discretion, install or run software to check for viruses and other harmful features, including on your Customer Equipment. We make no representation or warranty that any virus check software will detect, correct, or resolve any or all viruses. You may incur additional charges for any service call related to a virus or other harmful feature detected on your Customer Equipment. WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OF ANY HARDWARE, SOFTWARE, FILES, OR DATA RESULTING FROM A VIRUS, ANY OTHER HARMFUL FEATURE, OR FROM ANY ATTEMPT TO REMOVE IT.

Qualifications & exceptions

• Customer solely responsible for malware protection
• No warranty that Comcast virus scanners will detect or fix viruses
• Billable service charges apply for virus-related service calls
• Complete disclaimer of liability for malware or removal damage

Security & Safeguards · Restriction or exception

System File Modifications, Customer Backup Requirement, and Data Loss Disclaimer

During installation or service configuration, Comcast may modify system files on customer equipment or Xfinity equipment without guaranteeing normal operation or file preservation. Subscribers assume the risk of failing to maintain independent backups, and Comcast disclaims all liability for data loss, corrupted files, or software damage resulting from system file modifications.

Supporting quotations

As part of the installation process for software and other components of the Services, we may need to modify system files on Xfinity Equipment or your Customer Equipment. We may make these modifications in connection with installing software or applications, or allowing access to our online portals. We make no representations, warranties, or covenants as to whether these modifications or this software will disrupt the normal operations of the Services or your Customer Equipment, including causing the loss of files. FOR THESE AND OTHER REASONS, YOU ACKNOWLEDGE AND UNDERSTAND THE IMPORTANCE OF BACKING UP ALL FILES TO ANOTHER STORAGE MECHANISM. YOU UNDERSTAND AND ACCEPT THE RISKS IF YOU DECIDE NOT TO BACK UP FILES. WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OF ANY SOFTWARE, FILES, OR DATA RESULTING FROM OUR MODIFICATIONS TO SYSTEM FILES AND/OR INSTALLATION OF SOFTWARE OR OTHER COMPONENTS OF THE SERVICES.

Qualifications & exceptions

• Comcast may modify system files on customer equipment
• Customer assumes full risk of not maintaining independent backups
• Complete disclaimer of liability for software, file, or data loss

Legal Rights & Agreement Rules · Restriction or exception

Third-Party Equipment Incompatibility Waiver and Termination as Sole Remedy

Subscribers waive all claims against Comcast and Released Entities for interference, disruption, or incompatibility between services and any other systems, services, or equipment. In the event of incompatibility or disruption, the subscriber’s sole and exclusive remedy is to terminate services in accordance with the agreement.

Supporting quotations

BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST US AND THE RELEASED ENTITIES FOR INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY BETWEEN THE SERVICES AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR SOLE REMEDY WILL BE TO TERMINATE THE SERVICES IN ACCORDANCE WITH THIS AGREEMENT.

Qualifications & exceptions

• Complete waiver of claims for system/equipment incompatibility
• Sole and exclusive remedy is service termination

Legal Rights & Agreement Rules · Restriction or exception

High Risk Activities Assumption of Risk and Force Majeure Service Outage Exclusion

Services are not fail-safe and are not intended for High Risk Activities (activities requiring fail-safe performance where error/interruption could cause severe injury to persons, property, business, or environment, or vital communications); subscribers assume all associated risks. Comcast is not liable for interruptions resulting from circumstances beyond its immediate control, including customer equipment issues, premises access inability, utility/power failures, labor disputes, acts of God, or legal/government orders.

Supporting quotations

The Services are not fail-safe, and are not designed or intended for use in situations that qualify as “High Risk Activities.” High Risk Activities include activities requiring fail-safe performance, or where an error or interruption in the Services could lead to severe injury to businesses, persons, property, or the environment. High Risk Activities also include vital business or personal communications, or activities where absolutely accurate data or information is required. You expressly assume the risk of any damages resulting from use of the Services in connection with High Risk Activities.

We will not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of the Services, directly or indirectly caused by, or proximately resulting from, any circumstances beyond our immediate control, including (but not limited to) the following: (i) causes attributable to you, your Customer Equipment, your Premises, your property, or third parties, including our inability to access your Premises or any third-party negligence or willful misconduct; (ii) failure of any signal or satellite, loss of use of poles or other utility facilities, or any failure or reduction of power; (iii) labor disputes, riot or insurrection, war, explosion, malicious mischief, fire, flood, lightning, earthquake, weather conditions, or other acts of God; or (iv) any court order, law, act, or order of government restricting or prohibiting the operation or delivery of the Services.

Qualifications & exceptions

• Services not fail-safe and excluded from High Risk Activities
• Customer assumes all risk for high-risk or vital communications use
• Complete disclaimer for outages caused by force majeure or beyond immediate control

Charges & Financial Obligations · User right or choice

Pro Rata Outage Credits, 24-Hour Threshold, and 120-Day Claim Window

For outages exceeding 24 consecutive hours after reporting, subscribers may request a pro rata credit within 120 days. Credits are capped at the fixed monthly service charge, exclude nonrecurring fees, measured usage, taxes, and surcharges, and constitute the sole and exclusive remedy for service interruptions unless prohibited by law.

Supporting quotations

In all other cases of an interruption of the Services, you may request a pro rata credit for any Service interruption exceeding twenty-four (24) consecutive hours after the interruption is reported to us (or another period of time provided by law). You must request a pro rata credit within 120 days of the Service interruption. Unless required by law, your pro rata credit will not exceed your fixed monthly charges for the Services that month. Your pro rata credit will exclude all nonrecurring charges, one-time charges, per-call or measured charges, regulatory fees, and surcharges, taxes, and other governmental and quasi-governmental fees. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, A CREDIT WILL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICES.Any additional credits, if any, are provided by us at our sole discretion and will not constitute, or be construed as, a course of conduct.

Qualifications & exceptions

• Applies to reported outages exceeding 24 consecutive hours
• Must be requested within 120 days
• Capped at monthly fixed charges, excluding taxes and usage fees
• Sole and exclusive remedy for outages unless prohibited by law

Charges & Financial Obligations · Restriction or exception

State-Specific Cable Outage Credits (CT, ME, NJ, NY, OH)

State laws provide specific television outage credit rules: Connecticut gives credits for actual-notice TV outages over 24 hours; Maine and New Jersey allow pro rata credits or refunds upon request via 1-800-XFINITY within 30 days for TV outages of 6+ hours; New York provides a 1-day credit for TV outages of 4+ hours between 6 PM and midnight; Ohio provides a 1-day credit for Xfinity-caused TV outages of 4+ hours or hourly pro rata credits for non-Xfinity outages over 24 hours.

Supporting quotations

If your Services are interrupted, you may have certain rights depending on where you live.

For Connecticut residents: In the event of an interruption of TV of more than twenty-four (24) consecutive hours and of which we have received actual notice, a credit will be issued to your TV monthly service charges for the length of time TV was interrupted.

For Maine residents: In the event TV is interrupted for six (6) or more consecutive hours, you may request a pro rata credit or refund by calling 1-800-XFINITY within thirty (30) days of the service outage.

For New Jersey residents: In the event TV is interrupted for six (6) or more consecutive hours, you may request a pro rata credit or refund by calling 1-800-XFINITY within thirty (30) days of the service outage.

For New York residents: In the event TV is interrupted for at least four (4) hours between 6:00 p.m. and 12:00 a.m., except for emergency notice events, a credit equal to one day will be issued to your TV monthly service charges. If TV is interrupted for less than four (4) hours or outside of the hours of 6:00 p.m. and 12:00 a.m., please call 1-800-XFINITY to request a credit.

For Ohio residents: In the event TV is interrupted for four (4) or more hours in a given day and found to be caused by Xfinity, you may request a credit equal to one day of TV service. In the event TV is interrupted for more than twenty-four (24) consecutive hours and is found not to be caused by Xfinity, a pro rata hourly credit may be requested for each hour interruption.

Qualifications & exceptions

• Applies specifically to cable TV service interruptions in CT, ME, NJ, NY, and OH
• Subject to specific local hour thresholds and request timelines

Legal Rights & Agreement Rules · Restriction or exception

Third-Party Provider Disclaimer and Inconsistent Representation Invalidation

Comcast may use third parties to deliver services, equipment, infrastructure, or content. Comcast is not bound by representations or warranties made by third-party agents or employees that conflict with this agreement, disclaims liability for third-party components, and directs customer inquiries directly to the third-party providers.

Supporting quotations

Notwithstanding anything to the contrary in this Agreement, you acknowledge and understand that we may use third parties to provide the Services. This may include third-party services, equipment, infrastructure, or content. We are not bound by any undertaking, representation, or warranty made by an agent, or employee of ours, or of our underlying third-party providers and suppliers in connection with the installation, maintenance, or provision of the Services if that undertaking, representation, or warranty is inconsistent with the terms of this Agreement. We are not responsible for and have no liability with respect to any services, equipment, infrastructure, and content that are not provided by us, or the performance (or non-performance) of third-party services, equipment, infrastructure, or content, even if they are components of the Services. You should address questions or concerns relating to third-party services, equipment, infrastructure, and content to the corresponding third-party provider. We do not endorse or warrant any third-party services, equipment, infrastructure, or content that are distributed or advertised over the Services.

Qualifications & exceptions

• Comcast not bound by third-party representations conflicting with agreement
• No liability for third-party services, equipment, or content

Legal Rights & Agreement Rules · Restriction or exception

Exclusion of Consequential Damages, Lost Profits, and Third-Party IP Claims

Under no legal theory (contract or tort) will Comcast or Released Entities be liable for direct, indirect, incidental, special, punitive, treble, exemplary, or consequential damages (including lost data, lost profits, business opportunities, personal injury, or death) arising from services or customer equipment, nor for any third-party intellectual property or privacy infringement claims resulting from customer use.

Supporting quotations

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR THE FOLLOWING LOSSES, DAMAGES, OR COSTS UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, TORT OR CONTRACT):

(i) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, PERSONAL INJURIES, OR DEATH) THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH CUSTOMER EQUIPMENT OR THE SERVICES (INCLUDING, BUT NOT LIMITED TO, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, HARDWARE OR SOFTWARE BREACH, FAILURES OR MALFUNCTIONS, DELETION OR CORRUPTION OF FILES, WORK STOPPAGE, ERRORS, DEFECTS, DELAYS IN OPERATION, OR DELAYS IN TRANSMISSION); OR

(ii) ANY LOSSES, CLAIMS, DAMAGES, EXPENSES, LIABILITIES, LEGAL FEES, OR OTHER COSTS THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY ALLEGATION, CLAIM, SUIT, OR OTHER PROCEEDING BASED UPON A CONTENTION THAT THE USE OF THE SERVICES OR THE CUSTOMER EQUIPMENT BY YOU OR ANY OTHER PERSON OR ENTITY INFRINGES UPON THE CONTRACTUAL RIGHTS, PRIVACY, CONFIDENTIALITY, COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

Qualifications & exceptions

• Bars direct, indirect, punitive, lost data, lost profits, personal injury, or death damages under any theory
• Bars claims based on third-party IP or privacy infringement

Legal Rights & Agreement Rules · Restriction or exception

Sole Remedies and State Law Carve-Outs

The remedies provided in the agreement are sole and exclusive. Where state laws prohibit the exclusion or limitation of implied warranties or consequential damages, Comcast’s and Released Entities’ liability is limited to the maximum extent permitted by applicable state law.

Supporting quotations

This Agreement sets forth your sole and exclusive remedies. Some of the above limitations on our liability may not apply if your state does not allow the exclusion or limitation of implied warranties or does not allow the limitation or exclusion of incidental or consequential damages. In those states, our liability and the liability of any Released Entity is limited to the maximum extent permitted by law.

Qualifications & exceptions

• Sole and exclusive remedies
• In states prohibiting warranty or damages exclusions, liability is capped to maximum extent permitted by law

Legal Rights & Agreement Rules · Restriction or exception

One-Year Dispute Initiation Limitation Period and 120-Day Billing Claim Rule

Subscribers must initiate any legal proceeding or arbitration action within one year of the occurrence of events giving rise to a dispute, or waive the right to pursue claims based on those facts. Billing disputes are subject to the shorter 120-day notice requirement from the date on the bill, subject to applicable law.

Supporting quotations

YOU MUST INITIATE ANY PROCEEDING OR ACTION WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED ON SUCH EVENTS OR FACTS. FOR BILLING DISPUTES, SUBJECT TO APPLICABLE LAW AND OUR BINDING LEGAL OBLIGATIONS. YOU MUST NOTIFY US WITHIN 120 DAYS OF THE DATE ON THE BILL YOU ARE DISPUTING OR YOU WAIVE THE RIGHT TO DISPUTE THE BILL.

Qualifications & exceptions

• One-year claim deadline from occurrence of events
• 120-day notice deadline for billing disputes
• Failure to timely initiate waives claims

Legal Rights & Agreement Rules · Context

Survival of Warranties, Indemnities, and Liability Limitations

All representations, warranties, indemnifications, and limitations of liability survive agreement termination, along with any obligations relating to periods before termination or expected by their terms to survive.

Supporting quotations

All representations, warranties, indemnifications, and limitations of liability contained in this Agreement will survive termination of this Agreement. Any other obligations hereunder will also survive if they relate to the period before termination or if, by their terms, they would be expected to survive termination.

Qualifications & exceptions

• Covers representations, warranties, indemnities, liability limits, and pre-termination obligations

Legal Rights & Agreement Rules · Restriction or exception

Broad Individual Arbitration Mandate and Scope of Covered Disputes

All disputes between subscribers/service beneficiaries and Comcast (including parents, affiliates, officers, and agents) must be resolved through binding individual arbitration rather than court litigation, with no judge, jury, or broad discovery. “Dispute” is interpreted broadly to include all past, present, or future claims under contract, tort, fraud, statute, or regulation, as well as putative class claims (excluding lawsuits/arbitrations already personally initiated prior to agreeing).

Supporting quotations

Any Dispute involving you and us shall be resolved through individual arbitration as described in this Section 13 (the “Arbitration Provision”). This Arbitration Provision is a material and mutually beneficial component of this Agreement. In arbitration, there is no judge or jury, and there is less discovery and appellate review than in court.

This Arbitration Provision shall be interpreted broadly. “Dispute” means any and all claims or controversies arising out of or related to any aspect of our relationship, including, but not limited to, any and all: (i) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (ii) claims or controversies that arose before this Agreement or any prior agreement; (iii) claims or controversies that arise after the expiration or termination of this Agreement; and (iv) claims or controversies that are the subject of purported class, collective, or representative action litigation. However, these terms do not apply to any Dispute as to which you have personally initiated a lawsuit or arbitration prior to agreeing to this Arbitration Provision. As used in this Arbitration Provision, “us” and “we” means Comcast Cable Communications, LLC and any of its parents, subsidiaries, and other affiliates, each of their respective predecessors, successors, and assigns, and each of their respective officers, directors, employees, and agents; and “you” means you and any users or beneficiaries of the Services.

Qualifications & exceptions

• Interpreted broadly to include past, present, and post-termination claims
• No judge or jury; limited discovery and appeal
• Carves out previously personally initiated lawsuits or arbitrations

Legal Rights & Agreement Rules · Restriction or exception

Excluded Claims from Arbitration (Enforceability, IP, and Franchise Disputes)

Arbitration does not apply to: (1) disputes concerning the scope, validity, or enforceability of the arbitration provision; (2) disputes with state/local franchise authorities under federal cable law (47 U.S.C. § 522(9)); (3) claims that can only be heard by local franchise authorities; and (4) claims arising from alleged or threatened intellectual property infringement (copyright, patent, trademark, or trade secret).

Supporting quotations

NOTWITHSTANDING THE FOREGOING, THE FOLLOWING DISPUTES WILL NOT BE SUBJECT TO ARBITRATION: (i) DISPUTES RELATING TO THE SCOPE, VALIDITY, OR ENFORCEABILITY OF THIS ARBITRATION PROVISION; (ii) DISPUTES THAT ARISE BETWEEN US AND ANY STATE OR LOCAL REGULATORY AUTHORITY OR AGENCY THAT IS EMPOWERED BY FEDERAL, STATE, OR LOCAL LAW TO GRANT A FRANCHISE UNDER 47 U.S.C. § 522(9); (iii) DISPUTES THAT CAN ONLY BE BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE; AND (iv) DISPUTES ARISING FROM THE VIOLATION OR THREATENED VIOLATION OF INTELLECTUAL PROPERTY RIGHTS (I.E., COPYRIGHT, PATENT, TRADEMARK, OR TRADE SECRET RIGHTS).

Qualifications & exceptions

• Carves out provision enforceability disputes for court determination
• Carves out local franchise agency disputes
• Carves out copyright, patent, trademark, and trade secret claims

Legal Rights & Agreement Rules · User right or choice

30-Day Arbitration Opt-Out Right, Procedure, and Account Specificity

Subscribers may opt out of arbitration within 30 days of their first service activation by visiting xfinity.com/arbitrationoptout or sending written notice by mail to Comcast Legal Department in Philadelphia. Written opt-outs must state customer name, service address, Comcast account number, and an unambiguous opt-out statement. Opting out has no adverse impact on services; existing opt-outs for an account carry over, but subscribers must opt out separately for each individual account. Opt-outs submitted after 30 days are invalid.

Supporting quotations

IF YOU DO NOT WISH TO ARBITRATE DISPUTES, YOU MAY DECLINE TO HAVE YOUR DISPUTES WITH US ARBITRATED BY NOTIFYING US, WITHIN 30 DAYS OF YOUR FIRST SERVICE ACTIVATION, (i) BY VISITING [XFINITY.COM/ARBITRATIONOPTOUT](https://www.xfinity.com/ARBITRATIONOPTOUT), OR (ii) IN WRITING BY MAIL TO: COMCAST, 1701 JOHN F. KENNEDY BLVD., PHILADELPHIA, PA 19103-2838, ATTN: LEGAL DEPARTMENT/ARBITRATION. ANY SUCH WRITTEN NOTIFICATION TO US MUST INCLUDE YOUR NAME, SERVICE ADDRESS, AND COMCAST ACCOUNT NUMBER, AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION PROVISION WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH US OR THE SERVICES PROVIDED BY US. IF YOU HAVE PREVIOUSLY OPTED OUT OF ARBITRATION WITH RESPECT TO THE ACCOUNT GOVERNED BY THIS AGREEMENT, YOU DO NOT NEED TO DO SO AGAIN. BUT YOU MUST SEPARATELY OPT OUT FOR EACH ACCOUNT UNDER WHICH YOU RECEIVE SERVICES. ANY OPT-OUTS SUBMITTED AFTER THIS 30-DAY PERIOD WILL NOT BE EFFECTIVE AND ALL DISPUTES WITH US WILL BE ARBITRATED.

Qualifications & exceptions

• Must be submitted within 30 days of first service activation
• Available online via xfinity.com/arbitrationoptout or via mail to Comcast Legal
• Must be submitted separately for each account
• Late opt-outs after 30 days are ineffective

Legal Rights & Agreement Rules · Procedure

Mandatory Notice of Dispute, 60-Day Negotiation, Personal Conference, and Tolling

Before initiating arbitration, a party must submit a written Notice of Dispute (containing account details, dispute description, damages calculation, signature, and attorney disclosure authorization). Receipt of a complete notice initiates a mandatory 60-day informal negotiation period during which the parties must confer via phone/videoconference with personal subscriber participation. Completing this process is a mandatory prerequisite to arbitration (failure to comply grounds dismissal), and relevant statutes of limitations are tolled during the negotiation period until final resolution.

Supporting quotations

Before either party initiates an arbitration proceeding, that party must first provide an opportunity to resolve the Dispute by sending the other party a written Notice of Dispute (“Notice”). You may download a Notice form at [xfinity.com/nod](https://www.xfinity.com/nod). You may send the completed Notice by U.S. mail to Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL DEPARTMENT/ARBITRATION, or submit the completed Notice electronically by following the instructions at [xfinity.com/nod](https://www.xfinity.com/nod). We may send you the completed Notice by either posting the Notice at [xfinity.com](http://www.xfinity.com), your account, or sending you the Notice by mail to the Premises or by email at the email address we have on file for your account. The Notice must include all of the information requested on the Notice form, including, as applicable: (i) the noticing party’s name; (ii) the relevant Comcast account number(s) and service address of the Premises; (iii) the Services (if any) to which the Dispute pertains; (iv) a description of the nature and basis of the Dispute; (v) an explanation of the specific relief sought and the basis for any damages calculations; (vi) the noticing party’s signature; and (vii) if you have retained an attorney, your signed statement authorizing Comcast to disclose your confidential Account records and other information to your attorney if necessary to resolve your Dispute. You and we each agree to negotiate to resolve the Dispute in good faith, and that neither you nor we may initiate an arbitration proceeding unless you and we are unable to resolve the Dispute within 60 days of the other’s receipt of a complete Notice that includes all of the foregoing information. (If you or we send an incomplete Notice, the 60-day good faith negotiation period will begin only after the complete Notice is received by you or us.) During the 60-day good faith negotiation period, we will meet via telephone or videoconference, in a good-faith effort to confer with each other and try to informally resolve the Dispute. If you are represented by counsel, your counsel may participate in the conference as well, but you agree to fully participate in the conference personally. Likewise, if we are represented by counsel, our counsel may participate in the conference as well, but we agree to have a company representative fully participate in the conference. Any statute of limitation relevant to a Dispute under applicable law shall be tolled from the date of receipt of a completed Notice, through and including the foregoing negotiation period, and continuing until final resolution of any arbitration proceeding, unless the party providing the Notice of Dispute withdraws or abandons the Dispute at any point, or the arbitration proceeding is withdrawn or dismissed. Failure to complete the requirements of the 60-day good faith negotiation period is grounds for dismissal of any arbitration proceeding, described below.

Qualifications & exceptions

• Mandatory prerequisite before initiating arbitration
• 60-day negotiation period with personal phone/videoconference participation required
• Statutes of limitations tolled during negotiation
• Non-compliance constitutes grounds for arbitration dismissal

Legal Rights & Agreement Rules · Procedure

Arbitration Demand Submission, Arbitrator Selection, and Court Appointment

If a dispute remains unresolved after 60 days of good-faith negotiation, arbitration is initiated by sending a demand to Comcast Legal. The parties must meet and confer to select an experienced arbitrator, with each side proposing at least three candidates. If the parties fail to agree on an arbitrator after 60 days of meet-and-confer, either party may petition state or federal courts in the subscriber’s county/state of residence to appoint an arbitrator from the proposed candidates.

Supporting quotations

Any Dispute that the parties cannot resolve through the 60-day good faith negotiation period must be brought on an individual basis and will be resolved exclusively by final and binding arbitration (“Arbitration”) before an arbitrator mutually selected by the Parties (the “Arbitrator”). You may initiate an Arbitration by sending a demand that includes all of the information required in the Notice to: Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL DEPARTMENT/ARBITRATION.

The parties will meet and confer in good faith to select an Arbitrator and applicable fee schedule subject to Section 13(h) herein. The Arbitrator must have experience with the subject matter of the Dispute. For purposes of this Section, good-faith meet-and-confer efforts require that each party propose at least three arbitrators who meet the qualifications described in this Agreement. If, after 60 days of good faith meet and confer efforts, the Parties are unable to agree on an arbitrator, either Party may petition the state or federal courts in the county and state where you reside, to appoint an arbitrator meeting the requirements herein from the arbitrators proposed by the parties.

Qualifications & exceptions

• Demand must be sent to Comcast Legal in Philadelphia
• Each party must propose at least 3 qualified candidates
• Court petition available if no agreement reached after 60 days of meet-and-confer

Legal Rights & Agreement Rules · User right or choice

Mutual Right to Sue in Small Claims Court

Notwithstanding the arbitration agreement, either subscriber or Comcast may elect to resolve an individual dispute in small claims court in the area where services are received, provided the claim is brought individually without aggregation and falls within the court’s monetary and subject-matter jurisdiction.

Supporting quotations

Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have a Dispute heard in a small claims court in the area where you receive(d) Services from us, if the claim(s) underlying the Dispute is not aggregated with the claim(s) of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.

Qualifications & exceptions

• Must be heard in small claims court where services were received
• Claim cannot be aggregated with any other person
• Must be within small claims jurisdictional limits

Legal Rights & Agreement Rules · Procedure

FAA Governance, AAA Procedural Rules, Hearing Venue, and Reasoned Written Award

Arbitrations are governed by the Federal Arbitration Act and administered under AAA Consumer Rules and Mass Arbitration Supplementary Rules (for procedural rules only, without meaning AAA appoints the arbitrator or administers the case). Hearings occur at a convenient local venue where services were received or where the customer resides, or remotely/by documents upon agreement. The arbitrator must issue a reasoned written decision, and awards may be entered in court only if necessary for enforcement (satisfied awards may not be entered).

Supporting quotations

Any arbitration under this Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered to the most recent version of the American Arbitration Association (“AAA”) Consumer Arbitration Rules and Mass Arbitration Supplementary Rules (the “AAA Rules”), with the exclusion of any associated fee schedules and as modified by the version of this Arbitration Provision that is in effect when you notify us about your Dispute. The selection of the AAA Rules is meant to govern procedural issues only, and such selection does not mean that AAA will administer the Arbitration or appoint the Arbitrator. You can obtain the AAA Rules from the AAA by visiting its website ([adr.org](https://www.adr.org/)). If there is a conflict between this Arbitration Provision and the rest of this Agreement, this Arbitration Provision shall govern. If there is a conflict between this Arbitration Provision and the AAA Rules, this Arbitration Provision shall govern. A single Arbitrator will resolve the Dispute. Unless you and we agree otherwise, any Arbitration hearing will take place at a location convenient to you in the area where you receive Services from us. If you no longer receive Services from us when you notify us of your Dispute, then any arbitration hearing will take place at a location convenient to you in the county where you reside when you notify us of your Dispute, provided that we offer Services in that county, or in the area where you received Services from us at the time of the events giving rise to your Dispute. The parties may mutually agree that the Arbitration be conducted via electronic or telephonic means, including via the submission of documents only through a desk Arbitration as described in the AAA Rules. The Arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The Arbitrator shall issue a reasoned written decision that explains the Arbitrator’s essential findings and conclusions. The Arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the Arbitrator’s award. An Arbitrator’s award that has been fully satisfied shall not be entered in any court.

Qualifications & exceptions

• Governed by Federal Arbitration Act
• Procedural issues follow AAA Consumer Rules, but agreement governs conflicts
• Hearing held in customer local county or remotely by agreement
• Award entered in court only if enforcement is necessary

Legal Rights & Agreement Rules · Restriction or exception

Arbitration Class/Representative Action Waiver and Non-Severability Clause

Claims in arbitration cannot be brought on a class, collective, or private attorney general representative basis, and the arbitrator may only award individualized relief necessary for the single claimant. This arbitral class action waiver is an essential, non-severable component of the arbitration provision; if invalidated, the entire arbitration clause fails, whereas other arbitration terms remain severable.

Supporting quotations

THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED (i) ON A CLASS ACTION, COLLECTIVE ACTION OR (ii) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM, AND THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST OR ON BEHALF OF ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT PRESIDE OVER ANY FORM OF A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THIS WAIVER OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS AND RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND CAN BE SEVERED FROM IT BY A COURT OF COMPETENT JURISDICTION.

Qualifications & exceptions

• Bars class, collective, and private attorney general claims in arbitration
• Arbitrator can award relief only for individual claimant
• Class waiver is non-severable: if struck down, arbitration clause fails

Charges & Financial Obligations · Company commitment

Arbitration Fee Subsidies, Frivolous Claim Cost Reimbursement, and Attorney Fee Rules

If arbitration costs would be prohibitive compared to court litigation, Comcast will pay filing, arbitrator, and hearing fees as necessary to prevent cost-prohibitiveness. However, if the arbitrator finds the customer’s claim frivolous under Rule 11(b), the customer must reimburse advanced fees. Each party pays their own attorneys’ fees, but customers may recover attorneys’ fees if they prevail and statutory law allows it, or if Comcast brings a frivolous claim.

Supporting quotations

If the Arbitrator finds that the costs and fees of an Arbitration you initiate will be prohibitive for you as compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees in the Arbitration as the Arbitrator deems necessary to prevent the Arbitration from being cost prohibitive, regardless of the outcome of the Arbitration. However, if the Arbitrator finds that your Dispute was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), you shall reimburse us for any fees and costs that were advanced by us on your behalf. You may hire an attorney to represent you in Arbitration. You are responsible for your attorneys’ fees and additional costs. You may only recover your attorneys’ fees and costs in the Arbitration if (i) the Arbitration is decided in your favor and to the extent that you could have recovered those fees in court in accordance with the law or statute(s) that apply to the case or (ii) the Arbitrator finds that any Dispute we bring against you was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). Notwithstanding anything in this Arbitration Provision to the contrary, we will pay all fees and costs that we are required by law to pay.

Qualifications & exceptions

• Comcast pays fees if arbitrator finds arbitration cost-prohibitive compared to litigation
• Customer must reimburse fees if claim is found frivolous under Rule 11(b)
• Customer may recover attorney fees if prevailing under applicable statutes or if Comcast claim is frivolous

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Mutual Waiver of Jury Trial

Subscribers and Comcast mutually agree to waive any right to a trial by jury in relation to any dispute, whether that dispute is resolved in court (such as in small claims court or litigation of excluded claims) or in arbitration.

Supporting quotations

WHETHER ANY DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND WE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY IN RELATION TO THE DISPUTE.

Qualifications & exceptions

• Applies whether dispute is resolved in court or in arbitration

Legal Rights & Agreement Rules · Restriction or exception

Standalone Court Litigation Class Action and Representative Action Waiver

In addition to and independent of the arbitration class waiver, and to the extent allowable under state law, subscribers and Comcast agree that no claims may be litigated in court on a class, collective, or private attorney general representative basis, and parties may proceed solely in their individual capacities.

Supporting quotations

IN ADDITION TO, AND NOTWITHSTANDING SECTION 13(g) ABOVE, AND TO THE EXTENT ALLOWABLE AND NOT PRECLUDED BY THE LAW OF THE STATE IN WHICH YOU RESIDE, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE LITIGATED (a) ON A CLASS ACTION, COLLECTIVE ACTION, OR (b) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A (c) PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR (d) REPRESENTATIVE OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS.

Qualifications & exceptions

• Independent of arbitration class waiver
• Applies in court litigation to extent allowable by state law
• Bars class, collective, and private attorney general suits

Legal Rights & Agreement Rules · Restriction or exception

Customer Indemnification and Defense Obligations

Customer agrees to defend, indemnify, and hold harmless Comcast and its released entities from and against any damages, losses, or expenses (including reasonable attorneys' fees and costs) arising from customer's use of services or customer equipment, actual or alleged violations of law, failure to notify Comcast of changes/inaccuracies in account information (including TCPA claims), or breach of the agreement or policies.

Supporting quotations

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY DAMAGES, LOSSES, OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES AND COSTS) INCURRED IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS, AND CAUSES OF ACTION ARISING OUT OF (a) YOUR USE OF THE SERVICES OR THE CUSTOMER EQUIPMENT; (b) YOUR ACTUAL OR ALLEGED VIOLATION OF APPLICABLE LAW; (c) YOUR FAILURE TO NOTIFY US OF A CHANGE IN OR THE INACCURACY OF THE INFORMATION YOU PROVIDED (INCLUDING, FOR EXAMPLE, CLAIMS UNDER THE TELEPHONE CONSUMER PROTECTION ACT AND RELATED REGULATIONS); AND (d) YOUR BREACH OF THIS AGREEMENT OR ANY APPLICABLE POLICIES.

Qualifications & exceptions

• Covers Comcast and each released entity
• Includes reasonable attorneys' fees and costs
• Applies to service/equipment use, law violations, inaccurate info (including TCPA), and agreement breach

Data Access & Collection · Company commitment

Monitoring and Recording of Communications Across Any Medium

In accordance with its Privacy Policy, Comcast and its agents may monitor and record any telephone calls or other communications across any medium between Comcast and the customer, customer agents, users of customer services or customer equipment, or any phone number associated with the account.

Supporting quotations

You agree that, in accordance with our Privacy Policy, located at [xfinity.com/privacy/policy](https://www.xfinity.com/privacy/policy), we (and our agents) may monitor and record any telephone calls or other communications, regardless of medium (a) between us (and our agents) and you or your agents, or (b) between us (and our agents) and any user of your Services or Customer Equipment, or any phone number associated with your account.

Qualifications & exceptions

• Governed by Xfinity Privacy Policy at xfinity.com/privacy/policy
• Applies to telephone calls and communications across any medium
• Includes communications with customer, agents, users of equipment, or associated phone numbers

Content & IP Rights · Restriction or exception

Intellectual Property Rights and Reverse Engineering Prohibition

All services, materials, firmware, and software provided by Comcast are protected by intellectual property laws and treaties. Subscribers receive only a revocable license to use firmware and software in object code form without modification, and are strictly prohibited from reverse compiling, disassembling, reverse engineering, or deriving source code.

Supporting quotations

All Services, information, documents, materials, firmware, and software we provide are protected by trademark, copyright, patent, and other intellectual property laws and international treaty provisions. You are granted a revocable license to use our firmware and software in object code form (without making any modification thereto) strictly in accordance with this Agreement. You have no other license to use firmware or software embedded in or used to provide the Services. You must not take any action nor allow anyone else to take any action that will reverse compile, disassemble, reverse engineer, or otherwise attempt to derive the source code from the binary code of the firmware or software.

Qualifications & exceptions

• Firmware and software licensed in object code form only on a revocable basis
• No license to embedded firmware/software beyond service usage
• Strict prohibition against reverse compiling, disassembling, or reverse engineering

Content & IP Rights · Restriction or exception

Exclusive Ownership of Comcast Trademarks and Brand Marks

All Comcast and affiliate websites, corporate names, service marks, trademarks, trade names, logos, and domain names remain the exclusive property of Comcast and its affiliates; nothing in the agreement grants the subscriber any right or license to use these marks.

Supporting quotations

All of our and our affiliates’ websites, corporate names, service marks, trademarks, trade names, logos, and domain names (collectively “Marks”) are and will remain our and our affiliates’ exclusive property. Nothing in this Agreement grants you the right or license to use any of the Marks.

Qualifications & exceptions

• All Marks remain exclusive property of Comcast and affiliates
• No license or right to use any Marks granted to subscriber

Account & Service Control · Procedure

Age Requirement (18+) and Continuing Obligation to Maintain Accurate Account Information

Customer represents and warrants being at least 18 years of age and having provided accurate, complete, and current legal name, address, phone numbers, device counts, and payment info. Customer must promptly update contact info and remains responsible for maintaining accuracy even after agreement termination until all amounts due are paid and all Xfinity Equipment is returned.

Supporting quotations

You represent and warrant that you are at least 18 years of age and that you have provided us with information that is accurate, complete, and current. For example, you must provide us with your accurate, complete, and current legal name, address (including apartment, unit, suite number, etc., where applicable), telephone number(s), the number of devices on which or through which the Services are being used, and payment information. You must also provide accurate information when authorizing recurring payments. You agree to promptly update your contact information to keep it accurate and complete. YOU ARE RESPONSIBLE FOR MAINTAINING THE ACCURACY OF YOUR INFORMATION, EVEN AFTER TERMINATION OF THIS AGREEMENT, UNTIL YOU PAY ALL AMOUNTS DUE AND RETURN ALL XFINITY EQUIPMENT. FAILURE TO DO SO IS A BREACH OF THIS AGREEMENT.

Qualifications & exceptions

• Customer must be at least 18 years old
• Must provide accurate legal name, service address, telephone numbers, and device count
• Obligation continues post-termination until all amounts are paid and equipment returned
• Failure to maintain accurate info constitutes a breach

Legal Rights & Agreement Rules · Restriction or exception

Customer Warranty to Comply with Laws and Export Controls

Customer represents and warrants that they will comply with all applicable laws, including export control regulations.

Supporting quotations

You represent and warrant that you will comply with all applicable laws, including export rules.

Qualifications & exceptions

• Customer warrants compliance with all applicable laws
• Explicitly includes export control regulations

Data Access & Collection · Company commitment

Consent to Autodialed Calls, Texts, Emails, and Exclusive Preference Center Opt-Out

Customer agrees Comcast or third parties on its behalf may call, text, or email any provided or issued number/address for account or service purposes using autodialers or prerecorded/artificial messages. Opting out must be done exclusively via the Preference Center at xfinity.com/donotcontact, but emergency, fraud, legal violation, security, and network harm communications cannot be opted out of.

Supporting quotations

You agree that Comcast or third parties acting on Comcast’s behalf may call, text or email you at any telephone number or email address that you provide to Comcast or that Comcast issues to you, and may do so for any purpose relating to your account and/or the Services to which you subscribe. You expressly consent to receive such calls, texts and emails and agree that these calls, texts and emails are not unsolicited. You understand and acknowledge that these calls and texts may entail the use of an automatic telephone dialing system and/or artificial or prerecorded messages. If you do not wish to receive these calls and texts, you may visit the Preference Center at [xfinity.com/donotcontact](https://www.xfinity.com/donotcontact) to manage your communications preferences. You understand and acknowledge that this is the exclusive means of opting out of such communications. You may not opt-out of receiving certain communications pertaining to your account, including but not limited to communications regarding emergencies, fraud or other violations of law, security issues, and harm caused to the network. Message frequency depends on your activity with your Services. Message and/or data rates may apply.

Qualifications & exceptions

• Applies to calls, texts, and emails using autodialers or prerecorded/artificial voice
• Exclusive opt-out via Preference Center at xfinity.com/donotcontact
• Non-opt-outable communications include emergencies, fraud, legal violations, security, and network harm
• Message and data rates may apply based on activity

Sharing & Disclosure · Restriction or exception

Disclaimer for Information Provided to Third Parties via Services

Comcast disclaims responsibility for any information (including credit/debit card or banking info) provided by customer to third parties, stating such disclosures are not subject to Xfinity privacy policies, and customer assumes all privacy, security, and other risks.

Supporting quotations

We are not responsible for any information provided by you to third parties including credit/debit card or banking information, and this information is not subject to the privacy provisions of this Agreement or the privacy notice for the Services. You assume all privacy, security, and other risks associated with providing any information, including customer proprietary network equipment or personal information, to third parties via the Services. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy policies, if any, provided by those third parties.

Qualifications & exceptions

• Comcast not responsible for info or card/banking data provided to third parties
• Third-party disclosures not covered by Xfinity privacy policies
• Customer assumes all privacy, security, and other risks

Account & Service Control · Restriction or exception

Customer Assignment Prohibition and Comcast Unilateral Assignment Rights

Subscribers may not assign their service usage rights or agreement rights and obligations without Comcast authorization; Comcast may freely assign the agreement, any rights or obligations, or customer debt without notifying the customer.

Supporting quotations

You may not assign your right to use the Services without our authorization. You may not assign your rights and obligations under this Agreement. We may freely assign this Agreement, any of our rights and obligations, or any debt you owe us, without notifying you.

Qualifications & exceptions

• Customer may not assign service rights or agreement obligations without Comcast authorization
• Comcast may freely assign agreement, rights, obligations, or customer debt without notice

Legal Rights & Agreement Rules · Restriction or exception

Retention of Rights, Remedies, Post-Termination Data Deletion, and Phone Number Forfeiture

Comcast's failure to enforce rights or remedies does not waive future enforcement, and all legal and equitable remedies remain available. Upon agreement termination, Comcast and released entities reserve the right to delete all subscriber data, files, messages, voicemails, email addresses, websites, and account info without liability, and telephone numbers are forfeited upon Voice cancellation unless ported.

Supporting quotations

We may decide not to enforce our rights or exercise a remedy under this Agreement in a specific instance. This will not be a waiver of our rights or remedies. Nothing contained in this Agreement limits our rights and remedies available at law or in equity. If this Agreement terminates, we (and the Released Entities) reserve the right to delete all of your data, files, electronic messages, voicemails, user account names, email addresses, IP addresses, websites, or other information that are stored and/or used with the Services. If you cancel Voice without porting your service or telephone number to another service provider, you will forfeit the telephone number. We and the Released Entities will not be liable for the loss of any data, information, or phone numbers.

Qualifications & exceptions

• Non-enforcement does not constitute waiver of rights or remedies
• All legal and equitable remedies preserved
• Comcast reserves right to delete all subscriber data and files upon termination
• Unported Voice numbers are forfeited upon cancellation

Legal Rights & Agreement Rules · Context

Entire Agreement, Severability, and Course of Conduct Disclaimer

The agreement, service terms, and incorporated documents constitute the entire agreement between the parties, superseding all prior written or verbal agreements. Invalid or unenforceable terms are construed to reflect original intent where permitted, while remaining terms are severable and stay in effect; neither course of conduct nor trade practice can modify the agreement.

Supporting quotations

This Agreement, any additional terms related to the Services, and any other documents incorporated into this Agreement by reference, form the entire agreement between you and us. No other written or verbal agreements between us have any legal force or effect. If any part of this Agreement is found invalid or unenforceable, that part will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, if permitted by applicable state law. The remainder of the Agreement shall be considered severable and shall not be affected by such determination, and the rights and obligations of the Parties will remain in effect. Neither the course of conduct between us, nor trade practice, can modify this Agreement.

Qualifications & exceptions

• Supersedes all prior written or verbal agreements
• Invalid terms construed to reflect parties' intent where permitted by state law
• Remainder of agreement is severable and unaffected
• Course of conduct and trade practice cannot modify agreement

Account & Service Control · Procedure

Customer Problem Resolution and Corporate Executive Escalation Address

Subscribers are directed to contact Comcast first to allow an opportunity to resolve service problems; if the local office cannot resolve the issue satisfactorily, the subscriber may write to Comcast Corporate Offices, Attention: Executive Customer Relations, in Philadelphia.

Supporting quotations

If you experience a problem with your Services, please contact us first and give us an opportunity to resolve your problem.

If our local office cannot resolve your problem to your satisfaction, you may write to the Comcast corporate offices at 1701 John F. Kennedy Blvd., Philadelphia, PA 19103-2838, Attention: Executive Customer Relations.

Qualifications & exceptions

• Subscribers requested to contact Comcast first for problem resolution
• Corporate escalation to Executive Customer Relations in Philadelphia if local office fails to resolve

Legal Rights & Agreement Rules · User right or choice

State-Specific Cable Television Regulatory Agency Complaint Contacts (CT, ME, MA, NH, NY, WV)

Identifies state regulatory bodies and consumer protection agencies where cable TV subscribers may file complaints or seek mediation/hearings if issues are not resolved by Comcast, covering Connecticut (PURA), Maine (AG Consumer Protection), Massachusetts (DTC), New Hampshire (AG Consumer Protection), New York (PSC), and West Virginia (WVPSC).

Supporting quotations

Connecticut Residents: If a TV matter is not resolved to your satisfaction, please contact the Connecticut Public Utilities Regulatory Authority at 1-800-382-4586 (toll free within Connecticut) or 1-860-827-1553 (outside Connecticut) or TDD 1-860-827-2837.

Maine Residents: The Office of the Attorney General Consumer Protection Division has the authority to enforce consumer protection laws and provide assistance in the mediation of consumer complaints. Customers should file written complaints concerning any alleged misrepresentations and unfair or deceptive practices of the cable company to: Office of the Attorney General, Consumer Information and Mediation Service, 6 State House Station, Augusta, ME 04333.

Massachusetts Residents: In addition, if you are unsatisfied with our handling of your TV complaint, you may contact the Consumer Division of the Department of Telecommunications and Cable (DTC) toll free at 1-800-392-6066, or you may write to them at 1000 Washington Street, Suite 600, Boston, MA 02118.

New Hampshire Residents: The Office of the Attorney General Consumer Protection Bureau has the authority to enforce consumer protection laws and provide assistance in the mediation of consumer complaints. Customers should file written complaints concerning any alleged misrepresentations and unfair or deceptive practices of the cable company to: Office of the Attorney General, Consumer Protection Bureau, 33 Capitol Street, Concord, NH 03301.

New York Residents: If your TV concerns have not been resolved, contact your local government, or call the New York State Public Service Commission (PSC) at 1-800-342-3377, or write to: Customer Service Representative, New York State Public Service Commission, Office of Customer Services, Three Empire State Plaza, Albany, NY 12223-1350.

West Virginia Residents: If your TV complaint has not been resolved to your satisfaction, contact the West Virginia Public Service Commission (WVPSC) at 1-800-344-5113, write to Public Service Commission of West Virginia, PO Box 812, Charleston, WV 25323, or submit a complaint form through their website, www.psc.state.wv.us/. Written complaints to the Commission must include the name and address of the cable operator, a clear and concise statement of the facts, and the remedy sought. In the event the Commission cannot, informally, resolve your complaint to the satisfaction of all parties, you are entitled to file a request for a formal hearing before the Commission.

Qualifications & exceptions

• Applies to cable TV subscribers in CT, ME, MA, NH, NY, and WV
• Provides contact addresses, phone numbers, and web portals for state commissions and attorneys general
• West Virginia includes entitlement to request a formal hearing before WVPSC

Legal Rights & Agreement Rules · Context

Survival of Substantive Sections Post-Termination of Services

Sections 11 (Limitation of Liability), 13 (Binding Arbitration), 14 (Jury Trial Waiver), 15 (Class Action Waiver), 16 (Indemnification), and 19 (Representations and Warranties) expressly survive termination of the subscriber's services.

Supporting quotations

The following sections shall survive the termination of your Services with us: Section 11, Section 13, Section 14, Section 15, Section 16, and Section 19.

Qualifications & exceptions

• Applies following termination of services
• Expressly preserves Sections 11, 13, 14, 15, 16, and 19