No disturbing content, child exploitation or promotion of self-harm
The terms ban sexually explicit, suggestive, visually shocking or otherwise disturbing content; uses that endanger or exploit children, including child sexual abuse and products inappropriate for minors; and encouragement or instructions for self-harm, suicide or other potentially fatal or seriously harmful activities.
Supporting quotations
g. Submitting，creating or disseminating content that is sexually explicit, suggestive, visually shocking, or otherwise disturbing.
j. Using the Services in any manner that endangers or exploits children, including any form of child sexual abuse or exploitation, as well as developing applications, tools, products, or services that are inappropriate for minors.
k. Promote, encourage, or provide instructions on self-harm, suicide, or other dangerous activities that could lead to serious harm or death.
Legal Rights & Agreement Rules · Restriction or exception
Do not violate others’ rights or engage in illegal conduct
Prohibited conduct includes fraud, scams, spam, abuse and defamation, as well as other behavior prohibited by applicable law. You must respect intellectual property, confidentiality and prior contractual rights and comply with these terms.
Supporting quotations
h. Using the Z.ai service in any manner that violates the rights of any third party, including but not limited to fraud, scams, spamming (SMS/email), or engaging in disrespectful, aggressive, hateful, abusive, insulting, or defamatory conduct toward any third party.
m. Conducting any other prohibited behavior by applicable laws or regulations.
e. You may not violate these Terms, any applicable law, or any rights of third parties, including but not limited to intellectual property rights, confidentiality obligations, or prior contractual rights.
Data Access & Collection · Restriction or exception
Others’ personal information requires proper authorization
Without proper authorization, you may not submit, collect, process, disclose, infer or generate someone else’s personal information through Z.ai. Uses infringing privacy or data-protection rights are prohibited, including unauthorized collection, storage or dissemination of contact details, identifiers or credit-card data.
Supporting quotations
i. Without proper authorization, you may not provide to Z.ai or collect, process, disclose, infer, or generate the personal information of others through Z.ai. You are strictly prohibited from using the Service in any manner that may infringe upon the personal information protection rights and privacy of any third party, including but not limited to the unauthorized collection, storage, or dissemination of any individual’s personal data, home address, phone number, email address, identification details (such as national identification number, social security number, passport number), or credit card information.
Account & Service Control · Restriction or exception
Do not hijack traffic or engagement
You may not manipulate, redirect, divert or hijack traffic, readership or engagement associated with Z.ai products or services, directly or indirectly, alone or with others.
Supporting quotations
l. Directly or indirectly, manipulate, redirect, divert, or hijack traffic, readership, or engagement related to Z.ai’s products and services, whether independently or in collaboration with third parties.
Security & Safeguards · Restriction or exception
No attacks on networks or assistance with them
You must not endanger Z.ai’s networks or systems. This includes unauthorized access, disruption, theft and spreading malware, and also technical support, advertising, payment processing or other assistance for activities endangering network security.
Supporting quotations
You should not engage in any activities that endanger the network and system security of Z.ai during your use of the Services, including but not limited to:
a. Unauthorized access to networks, interference with normal network functions, data theft, intentional dissemination of malicious programs or viruses, or any other activities that endanger network security and order are strictly prohibited.
c. Providing technical support, advertising, payment processing, or any other assistance to facilitate activities that endanger network security is prohibited.
Security & Safeguards · Restriction or exception
Automation cannot obtain unauthorized data or access
The terms prohibit deep linking, scraping, bots, spiders or other automated access to Z.ai or third-party services through it for accessing, obtaining or monitoring unauthorized data, content, servers or accounts. This clause ties its automation restriction to that unauthorized purpose.
Supporting quotations
b. The use of deep linking, page scraping, social bots, spiders, or other automated means to access this service or third-party services through this service, for the purpose of accessing, obtaining, or monitoring any unauthorized data, content, or servers/accounts, is strictly forbidden.
Security & Safeguards · Restriction or exception
No reverse engineering or bypassing safeguards
You may not reverse engineer, decompile or disassemble Z.ai or try to extract data from its algorithms, source code, mechanisms or related components. You also may not bypass its safeguards against prohibited actions or distribute methods for doing so.
Supporting quotations
d. Reverse engineering, decompiling, disassembling, or attempting to extract data from Z.ai algorithms, source code, mechanisms, or any related components is strictly prohibited.
e. You may not bypass, circumvent, or disseminate methods or techniques designed to bypass or circumvent the security measures implemented by Z.ai to prevent actions prohibited under these Terms.
Content & IP Rights · Restriction or exception
Do not use Z.ai to build competing technology
The terms prohibit using Z.ai to develop, train or improve algorithms, models or technologies that compete directly or indirectly with it. They also broadly prohibit other uses that may harm Z.ai’s interests.
Supporting quotations
f. You may not use Z.ai to develop, train, or enhance any algorithms, models, or technologies that directly or indirectly compete with us is prohibited.
g. Any other usage that may harm our interests is strictly forbidden.
Content & IP Rights · Restriction or exception
Do not misrepresent AI authorship or manipulate engagement
Dishonest uses are prohibited, including presenting AI outputs as human work or human work as AI output, deceptive advertising or transactions, fabricated discussions and public opinion, manipulated engagement metrics and induced tipping, likes or votes.
Supporting quotations
a. You may not use this service dishonestly, including but not limited to falsely claiming that AI generated content (“Outputs”) is human-created, disguising human-created works as Outputs, engaging in deceptive advertising, marketing, transactions, fabricating discussions, generating fake public opinion trends, or manipulating engagement metrics such as readership, views, likes, plays, shares, or inducing interactions such as tipping, liking, or voting.
Content & IP Rights · Restriction or exception
Inappropriate outputs cannot be published or distributed
The restriction on distributing or publishing inappropriate outputs applies across copying, screenshots, recordings, screen sharing, live streaming and other methods.
Supporting quotations
b. You may not distribute or publish inappropriate Outputs using Z.ai through any means, including but not limited to copying, taking screenshots, screen recording, screen sharing, or live streaming.
Content & IP Rights · Restriction or exception
Preserve AI labels and mark outputs prominently
Unless otherwise agreed, you may not remove, change or obscure Z.ai’s AI identifiers. You must use technical measures for identifiers and logs as applicable law requires, and prominently identify AI-generated outputs at reasonable locations.
Supporting quotations
c. Unless otherwise agreed, you may not remove, modify, or obscure any AI identifiers added to Outputs by Z.ai, regardless of the form in which such identifiers are presented.
d. You shall adopt technical measures to add identifiers and maintain logs in compliance with applicable laws. AI-generated Outputs shall be prominently marked at reasonable locations to indicate that it is generated by AI.
Legal Rights & Agreement Rules · Restriction or exception
Z.ai cannot be used for decision-making activities
The clause prohibits using Z.ai for any decision-making activities, specifically including high-risk automated decisions that may materially affect safety, rights or well-being in areas such as health, education, credit and critical infrastructure. Its wording is broader than just those examples.
Supporting quotations
a. You shall not use Z.ai to conduct any decision-making activities, including but not limited to high-risk automated decision-making in areas that may materially affect the safety, rights and interests, or well‑being of individuals and society, such as health, education, credit, and critical infrastructure management.
Legal Rights & Agreement Rules · Restriction or exception
Do not substitute Z.ai for professional services
You may not use Z.ai for services requiring professional qualifications or review, or as a replacement for professional services. Listed fields include medicine, law, news reporting, education, investment and financial management.
Supporting quotations
b. You may not use Z.ai for any services that require subject qualification or professional review, or as a substitute for professional services, including but not limited to professional fields such as medical care, legal services, news reporting, education, and investment and financial management.
Content & IP Rights · Restriction or exception
No content for political campaigns
You may not use the services to generate content intended for or related to political campaigns.
Supporting quotations
c. You may not use the Services to generate content intended for or related to political campaigns.
Content & IP Rights · Restriction or exception
Virtual characters must respect third-party rights
If you create virtual characters, their appearance, names, settings and the creation data and content must not infringe third-party rights. You also may not use them for unfair competition.
Supporting quotations
d. If you create virtual characters using the Z.ai, you shall ensure that the virtual characters’ images, avatars, names, character settings, and data and content in the creation process do not infringe third-party rights, and shall not use virtual characters to engage in any acts that may constitute unfair competition.
Content & IP Rights · Restriction or exception
Do not misappropriate platform content or alter proprietary notices
The terms prohibit stealing or misappropriating Z.ai domains, sites, links, content or data through methods such as link hijacking, unauthorized scraping, simulated downloads or fraudulent registration. You also must not delete, obscure or alter domain names, platform identifiers, trademarks or other proprietary notices.
Supporting quotations
e. You may not steal or misappropriate domain names, websites, links, text, images, videos, data or any other content from Z.ai’s products and services, whether directly or indirectly, through methods including but not limited to link hijacking, redundant extraction, unauthorized scraping, simulated downloads, deep linking, or fraudulent registration. Additionally, you may not delete, obscure, or alter domain names, platform-specific identifiers, trademarks, or other proprietary notices in any manner.
Security & Safeguards · Restriction or exception
Report vulnerabilities privately rather than publish them
Z.ai encourages reporting service defects or vulnerabilities through its feedback interface or designated contacts. It prohibits publicly disclosing, distributing or publishing them online or through other channels.
Supporting quotations
If you discover any vulnerabilities or defects in the services provided by Z.ai, you are encouraged to report them through the feedback feature available within the interface or through the designated contact methods specified in these Terms. You must not publicly disclose, distribute, or publish any vulnerabilities or defects through the internet or other channels.
Legal Rights & Agreement Rules · Restriction or exception
Added data and model customization put responsibility on you
If you add data while using the platform and models, the terms put resulting responsibility on you. If you seek compensation after training, fine-tuning or development, they require you to prove the damage was unrelated to that work; otherwise they disclaim liability.
Supporting quotations
If you add new data,during your use of the Z.ai and models within the platform, the resulting responsibilities shall be borne by yourself. If you suffer damage after training, fine-tuning and development and claim that we should bear the responsibility, you shall prove that the damage is unrelated to your training, fine-tuning and development, otherwise we shall be exempted from liability for the damage.
Legal Rights & Agreement Rules · Restriction or exception
You bear responsibility when serving third parties
If you use Z.ai to provide services to someone else, you assume all associated rights, obligations and liabilities. Z.ai disclaims liability for resulting losses.
Supporting quotations
If you use our Services to provide services to any third party, you assume full responsibility for all associated rights, obligations, and liabilities. We shall not be liable for any losses resulting from such use.
Legal Rights & Agreement Rules · Restriction or exception
Third-party tools have their own terms and dispute process
Third-party plugins, APIs, models, data and applications are provided by their respective providers and subject to their terms. You must resolve disputes with those providers independently. Some may refuse outputs for illegal or inappropriate inputs. Their separate policies are not supplied in this document.
Supporting quotations
a. The Services may include third-party services, such as third-party plugins, APIs, or other applications. You acknowledge and agree that these third-party services are provided to you directly by the respective third-party service providers. You must comply with the terms and conditions set forth by these third parties (such as Terms of Use, Privacy Policy, Content Policy etc.), and any disputes arising from your use of such services must be resolved independently between you and the third-party provider.
b. You acknowledge and agree that your use of third-party data,models, plug-ins, APIs, or other applications is subject to the terms and agreements of the respective third-party providers. If your Input contains illegal or inappropriate content, certain third-party services may refuse to generate Outputs for you.
Use & Processing · Restriction or exception
US use excludes specified regulated data
For US use, these restrictions apply to you, affiliates, employees, service providers, end users and third parties under your control or direction. You must not process, store or transmit ITAR- or EAR-controlled data, software or content, HIPAA-regulated data including PHI, or GLBA-regulated nonpublic personal information. Processing or storing under-13 children’s data is prohibited when it violates COPPA; that item is conditional, unlike the other listed data bans. This explains the contract’s restrictions without supplying the cited laws.
Supporting quotations
If you use our service in the United States, you, together with your affiliates, employees, service providers, end users and any third parties under your direction or control, shall not use the Services to:process, store, or transmit any technical data, software, or content subject to the ITAR administered by the U.S. Department of State, or the EAR administered by the U.S. Department of Commerce;
a. process, store, or transmit any Protected Health Information (PHI) or other data regulated under the Health Insurance Portability and Accountability Act （HIPAA）, its implementing regulations, or any amendments thereto;
b. process, store, or transmit any Nonpublic Personal Information (NPI) subject to the GLBA, or any regulations promulgated thereunder; or
c. process or store personal information of children under the age of 13 in a manner that violates COPPA or any regulations promulgated thereunder.
Content & IP Rights · Context
User Content includes both prompts and outputs
Z.ai may, at its discretion, allow you to submit text, documents or other materials for processing as Prompts. The defined term User Content covers those prompts together with outputs.
Supporting quotations
User Content. From time to time, and at our sole discretion, we may permit you to submit text, documents, or other materials to our Services for processing (“Prompts”). Prompts and Outputs are collectively referred to herein as “User Content”.
Content & IP Rights · Permission or license
You need rights to submit prompts and authorize processing
You take full responsibility for submitted prompts and warrant that you own the content or have the needed rights, licenses, permissions and consents to submit, share and allow processing. You grant Z.ai the rights needed to process prompts for purposes set out in these terms and in compliance with law.
Supporting quotations
You assume full responsibility for all Prompts submitted to our Services. By submitting Prompts, you represent and warrant that:
a. You own or hold all necessary rights, licenses, consents, and permissions to submit your Prompts to us. You hereby grant us all rights required to process your Prompts for the purposes set forth in these Terms, including the right to process on such Prompts in compliance with applicable laws and these Terms.
b. All content included in your Prompts is either owned by you or that you have obtained all valid authorizations, licenses, and permissions from the relevant rights holders to submit, share, and allow us to process such content as provided under these Terms.
Content & IP Rights · Restriction or exception
Prompts and their use must not infringe others’ rights
You warrant that your prompts do not infringe intellectual property, trade secrets or other legitimate rights and that you will not use User Content for purposes that may infringe third-party intellectual property.
Supporting quotations
c. Any Prompts provided by you to us shall not infringe any third party’s intellectual property rights, trade secrets, or other legitimate rights and interests. You further warrant that you shall not use such User content for any purpose that may constitute an infringement of third party intellectual property rights.
Use & Processing · Restriction or exception
Protect end-user data and retain necessary processing consent
You promise not to violate data-protection laws or others’ rights or use User Content unlawfully. If you have end users, you must provide legally effective privacy notices and obtain and retain required consent for Z.ai to process your prompts. More generally, handling others’ personal information through Z.ai requires proper authorization.
Supporting quotations
d. You have not and will not, in any way, violate data protection laws or regulations, infringe upon the legal rights of any individual or entity, or use User Content for any unlawful purposes. You also ensure compliance with all applicable laws and regulations in protecting the personal data of your end-users, including issuing legally effective privacy notices to end-users. You confirm that you have obtained and retained any required consent from end-users for authorizing us to process your prompts.
i. Without proper authorization, you may not provide to Z.ai or collect, process, disclose, infer, or generate the personal information of others through Z.ai. You are strictly prohibited from using the Service in any manner that may infringe upon the personal information protection rights and privacy of any third party, including but not limited to the unauthorized collection, storage, or dissemination of any individual’s personal data, home address, phone number, email address, identification details (such as national identification number, social security number, passport number), or credit card information.
Use & Processing · Permission or license
Individual-user content can support service and AI development
For individual users, Z.ai reserves the right to process User Content to improve services, develop products, run its business and benefit other customers. The express AI-development authorization covers using and storing User Content that is not personal data, including processing and storage outside your jurisdiction. Enterprise and developer API content has a distinct rule: no service development or improvement use without explicit agreement.
Supporting quotations
a. Service Improvement and Development. For individual users, we reserve the right to process any User Content to improve our existing Services and/or to develop new products and services, including for our internal business operations and for the benefit of other customers. You hereby explicitly authorize and consent to our: (i) utilization and storage of User Content that does not constitute personal data for the purpose of developing and improving our machine learning and artificial intelligence technologies; and (ii) processing and storage of such User Content in locations outside of the jurisdiction where you access or use the Services.
For enterprises and developers using API Services, we will not use your User Content for developing or improving Services unless you explicitly agree to such use. Please refer to Additional Terms for further details.
Data Access & Collection · Company practice
Usage and technical data may be collected to improve services
Z.ai may collect performance and usage data, including model versions, inferences, upload times, processing and diagnostic data. It may use these metrics to improve service quality, functionality and underlying technology.
Supporting quotations
b. Data Collection and Usage. We may collect performance and usage metrics and data pertaining to your access and/or utilization of the Services, which may include, but is not limited to, model versions, inferences, upload times, as well as processing, diagnostic, and other technical data. We retain the right to use such metrics and data to enhance the quality, functionality, and other aspects of the Services and their underlying technologies.
Sharing & Disclosure · Permission or license
Activating public sharing gives recipients broad reuse rights
If you activate a public-sharing feature, recipients of that User Content may access, use, save, reproduce, distribute, display and transmit it without limitation, notwithstanding other terms. Z.ai disclaims responsibility for consequences of the sharing and subsequent third-party use. This permission is triggered by your use of public-sharing features.
Supporting quotations
c. Public Sharing of User Content. Should you activate any features or functionalities of the Services (as applicable, and which we may, at our sole discretion, make available from time to time) that enable the public sharing of any User Content, you hereby agree and acknowledge that, notwithstanding any other provision within these Terms, any individual or entity with whom you have shared such content shall have the unrestricted right to access, use, save, reproduce, distribute, display, and transmit such content without limitation. You further agree that we shall not be held liable to you for any consequences arising from such public sharing and subsequent use of the User Content by third parties.
Cross-references
qualifies (model-proposed): You retain content rights but grant a broad license — qualifies: Activating public sharing grants recipients broad rights even though the user retains ownership as between the user and Z.ai.
Content & IP Rights · User right or choice
You retain content rights but grant a broad license
As between you and Z.ai, and to the extent law permits, you retain rights in your prompts and outputs generated specifically in response to them. Outputs may be non-unique, and any rights you have may not extend to outputs generated for others. For individual users, this retained ownership coexists with the broad, perpetual and irrevocable content license granted to Z.ai and affiliates.
Supporting quotations
Ownership of User Content. As between you and us, and to the fullest extent permitted by applicable law, you retain all rights, title, and interest in the Prompts you submit and the Outputs generated specifically at your request and provided to you as a response to your submitted Prompts. You acknowledge and agree that the Outputs generated may lack uniqueness and could be similar or identical to Outputs generated for other users or any Third Party. Consequently, your rights in specific Outputs, if any, may not extend to Outputs generated at the request of other users or any Third Party.
Our Use of User Content. For individual users, we may use User Content to provide, maintain, develop, and improve our Services, comply with laws, enforce our terms, and ensure Service safety. Contact us with any concerns about our use of User Content. You grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, worldwide license to access, use, host, modify, communicate, reproduce, adapt, create derivative works from, publish, perform, and distribute your User Content, and to authorize others to do so, in any format and on any platform. You also grant us a similar license to use your username and profile picture to identify you as the source of User Content. We may disclose your identity to third parties, including advisors, subcontractors, and those claiming User Content infringes their rights.
Content & IP Rights · Permission or license
Individual users grant a perpetual, transferable content license
For individual users, the terms allow content use to provide, maintain, develop and improve services, comply with law, enforce terms and ensure safety. You grant Z.ai and affiliates an unconditional, irrevocable, non-exclusive, royalty-free, transferable, sublicensable, perpetual worldwide license to use, host, modify, reproduce, adapt, publish, perform, distribute and create derivatives of User Content, and authorize others, in any format or platform. You may contact Z.ai with concerns; this clause does not promise an opt-out.
Supporting quotations
Our Use of User Content. For individual users, we may use User Content to provide, maintain, develop, and improve our Services, comply with laws, enforce our terms, and ensure Service safety. Contact us with any concerns about our use of User Content. You grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, worldwide license to access, use, host, modify, communicate, reproduce, adapt, create derivative works from, publish, perform, and distribute your User Content, and to authorize others to do so, in any format and on any platform. You also grant us a similar license to use your username and profile picture to identify you as the source of User Content. We may disclose your identity to third parties, including advisors, subcontractors, and those claiming User Content infringes their rights.
Cross-references
qualifies (model-proposed): You retain content rights but grant a broad license — qualifies: Retained ownership coexists with the individual user’s perpetual, transferable and sublicensable content license.
Sharing & Disclosure · Permission or license
Profile details may identify you and identity may be disclosed
The individual-user content clause grants a similar license over your username and profile picture to identify you as the content’s source. It also permits identity disclosure to third parties, including advisers, subcontractors and people alleging that User Content infringes their rights.
Supporting quotations
Our Use of User Content. For individual users, we may use User Content to provide, maintain, develop, and improve our Services, comply with laws, enforce our terms, and ensure Service safety. Contact us with any concerns about our use of User Content. You grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, worldwide license to access, use, host, modify, communicate, reproduce, adapt, create derivative works from, publish, perform, and distribute your User Content, and to authorize others to do so, in any format and on any platform. You also grant us a similar license to use your username and profile picture to identify you as the source of User Content. We may disclose your identity to third parties, including advisors, subcontractors, and those claiming User Content infringes their rights.
Content & IP Rights · Restriction or exception
The terms waive marketing approval and related personal rights
You waive advance review or approval of marketing materials related to User Content, privacy and publicity rights, and moral rights identified by reference to Singapore’s Copyright Act 2021, Berne Convention Article 6bis and similar laws. Where rights cannot be waived, you agree not to assert them. The clause states a contractual waiver; it does not establish whether a particular waiver is legally effective.
Supporting quotations
You waive any rights to prior review or approval of marketing materials related to User Content, and all privacy and publicity rights. You also waive any moral rights under the Copyright Act 2021 of Singapore, the rights described in Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886, or any other rights of a similar laws. If any such rights cannot be waived, you agree not to assert them.
Content & IP Rights · Context
Existing intellectual property remains with its owner
Each party keeps its pre-existing intellectual property; carrying out the terms does not transfer or jointly vest it. Z.ai owns its models, parameters, algorithms, code and framework. Third-party input remains the third party’s property, and you must not use Z.ai to infringe others’ intellectual property.
Supporting quotations
Each party retains ownership of their intellectual property as it stood prior to using the Services. Neither party’s rights will be transferred to the other, nor will they become jointly owned, as a result of fulfilling these Terms. To avoid any doubt, the ownership and intellectual property rights of our models, including but not limited to its parameters, algorithms, code, and framework structure, belong to us.
You shall not use Z.ai in any manner that infringes the copyrights or other intellectual property rights of any third party. Any content you input that is owned by a third party shall remain the property of its respective owner.
Content & IP Rights · Restriction or exception
Brand use or references require prior written consent
The terms broadly prohibit using, mentioning, displaying, copying or registering Z.ai or affiliate names, trademarks, logos or identifiers, similar signs, or descriptions identifying them without prior written consent. This applies directly or indirectly, publicly or privately, including marketing. For a breach, Z.ai may demand immediate deletion, removal of the impact and compensation for its losses.
Supporting quotations
Without our prior written consent, you shall not at any time, in any manner or through any means (whether directly or indirectly, expressly or impliedly, including but not limited to any marketing, advertising, promotion, marketing or other purposes): use, refer to, publish, copy, display (publicly or non-publicly), mention, register or apply to register: (i) any trademarks (whether registered or not), trade names, names, logos or identifiers owned or authorized for use by us or our affiliates, or enable third parties to identify us or any of our affiliates through specific descriptions; or (ii) any names, trademarks, logos, words, terms, symbols or any combinations thereof in any language that are similar to the foregoing. If you violate the foregoing agreement, we have the right to require you to immediately delete the relevant content and be responsible for eliminating the impact and compensating all losses of us.
Content & IP Rights · Restriction or exception
Z.ai disclaims responsibility for specified infringement uses
You accept responsibility for violations, and Z.ai disclaims responsibility for infringement arising from knowing or reasonably knowable infringing use, unauthorized or unlicensed third-party content, inducing infringement, removing attribution, infringing use or alteration of outputs, infringing combinations with other content or services, or unauthorized trademark or brand use of generated content.
Supporting quotations
We are not responsible for any intellectual property infringement resulting from your use of Z.ai in the following ways:
a. Using infringing or potentially infringing content when you knew or should have known about its infringement.
b. Using unauthorized content within products or services on Z.ai.
c. Inducing others to infringe on intellectual property rights through your use of Z.ai.
d. Using content that explicitly belongs to a third party without permission.
e. Removing or modifying copyright notices or other explicit attributions displayed by Z.ai.
f. Using, modifying or otherwise altering AI-generated content in a way that gives rise to the infringement of any third party’s intellectual property rights.
g. Combining generated content with external, content of third party, products, or services in a manner that leads to infringement.
h. Using generated content for trademark or brand identity purposes without authorization.
By using Z.ai, you acknowledge and agree to these terms and accept full responsibility for any violations.
Legal Rights & Agreement Rules · Restriction or exception
You must defend and reimburse Z.ai for specified IP claims
You agree to defend and indemnify Z.ai for losses, damages and expenses, including reasonable legal fees, from third-party claims alleging infringing prompts or submitted content, infringing combinations with unauthorized third-party products, services or content, or continued use after a notice to stop for potential infringement.
Supporting quotations
You agree to defend and indemnify us from all losses, damages, and expenses (including reasonable attorneys' fees) arising from any third-party claims alleging that:
a. your Prompts or any content you submit infringe third-party intellectual property rights;
b. you have used the Services in combination with unauthorized third-party products, services, or content in a manner that results in infringement; or
c. you continued to use the Services after receiving notice from us to cease such use due to potential infringement.
Content & IP Rights · Procedure
You may report infringement with supporting evidence
If Z.ai or generated content infringes your IP or other legal rights, you may send a legally compliant notice with evidence. The displayed address is user_feedback@z.ai, but its mail link targets support@z.ai. Z.ai says it will take appropriate action, including removing or disabling content it believes violates the terms, and may terminate access for repeat infringers.
Supporting quotations
Reporting intellectual property or legal rights violations: We have established measures and procedures to protect the legitimate rights of rights holders. If you believe that any part of Z.ai or its generated content infringes upon your intellectual property rights or other legal rights, you may submit an infringement notice in the form prescribed by and contain the information required under the applicable laws along with supporting evidence via email to user_feedback@z.ai. We will take appropriate action, including removing or disabling relevant content that we believe violates these Terms. Additionally, we may terminate the visits of users who repeatedly infringe upon the rights of others, as deemed appropriate.
Legal Rights & Agreement Rules · Restriction or exception
False infringement notices can create liability
The terms make a person submitting false statements in a rights notice responsible for resulting consequences, including Z.ai’s damages and legal fees. They recommend professional advice if you are unsure whether infringement occurred.
Supporting quotations
Legal responsibility for false claims. Please note that if a rights notice contains false statements, the submitter of the notice shall bear full legal responsibility for any resulting consequences, including but not limited to damages incurred by us and associated legal fees. If you are uncertain whether the content in question infringes your rights, we strongly recommend seeking professional legal advice before submitting a notice.
Data Access & Collection · Procedure
Rights notices require identity, ownership and infringement evidence
A notice must include contact details and identity documents: an ID or passport copy for individuals or registration certificate for organizations. It must provide ownership proof, a detailed description and evidence such as screenshots, identify the offending webpage content, declare accuracy and authority with responsibility for false statements, and carry an individual’s signature or an organization’s official seal.
Supporting quotations
Required documentation for a rights notice: To ensure an efficient review of your claim, please provide the following information:
a. Your detailed contact information, including your full name, a copy of your ID card or passport (if you are an individual), a copy of your business registration certificate (if you are an organization), your mailing address, telephone number, and email address.
b. Proof of ownership of the allegedly infringed trademark, copyright, or any other legally enforceable rights.
c. A clear and detailed description of the content that allegedly infringes upon your legal rights, along with screenshots or other evidence.
d. A specific identification of the content on the alleged infringing webpage, indicating which part violates your rights.
e. The following declaration in your notice:“I hereby confirm that the information in this notice is true and accurate. I am the legitimate rights holder of the reported content, or I have been authorized to act on its behalf. The reported content infringes my legal rights. If any information contained herein is false, I will bear all legal responsibilities resulting from such false statement.”
f. If you are an individual, you must sign the notice. If you are an organization, the notice must bear your official seal.
Content & IP Rights · Procedure
Removal follows verification and may be delayed
Z.ai says it will remove or disable reported content after verifying the claim’s authenticity, but model-training time may delay the effect. It processes only English-language copyright notices that strictly meet applicable law and these terms. No fixed response deadline is stated in these clauses.
Supporting quotations
Processing and response time. Upon verifying the authenticity of your claim, we will remove or disable access to the reported content. Please be aware that due to the time required for artificial intelligence model training, our removal or disabling measures may not take effect immediately. We appreciate your understanding.
We will only process English-language copyright notices that strictly comply with the applicable laws, and these Terms. Non-compliant notices will not be processed.
Legal Rights & Agreement Rules · Restriction or exception
Notify Z.ai before legal action and allow time for removal
You must give Z.ai a compliant infringement notice and a reasonable opportunity to remove the material before pursuing legal action or remedies against it. If it removes the material in response, the terms say you irrevocably waive claims against it for infringing material appearing before that removal.
Supporting quotations
We will duly consider all compliant notices. You agree that before pursuing any legal action or remedy against us regarding infringing material, you must first provide us with a compliant notice and a reasonable opportunity to remove the material after our receipt. If we remove the material in response to your notice, you irrevocably waive any right of action against us under applicable law for any infringing material appearing on our Services before our removal under this section.
Legal Rights & Agreement Rules · Restriction or exception
Z.ai disclaims control over third-party-platform content
The terms state that Z.ai does not control and is not responsible or liable for content or material on third-party platforms or services.
Supporting quotations
You expressly agree and acknowledge that we have no control over, and are not responsible or liable for, any content or material on third-party platforms or services.
Charges & Financial Obligations · Company practice
Paid services may require prepayment
Fee-based services may require prepayment. Usage consumes your balance, and Z.ai may suspend services if it becomes insufficient.
Supporting quotations
When you use our fee-based Services, you may need to prepay for such Services. Your balance will be consumed if you use our paid services, and we reserve the right to suspend services if your balance are insufficient.
Legal Rights & Agreement Rules · Restriction or exception
Certain damages are excluded only as local law permits
The terms exclude indirect, incidental, special, consequential and exemplary damages, including lost profit, goodwill, data, use and other intangible losses, for Z.ai, affiliates, licensors, suppliers and distributors, even if warned of the risk. Where your country or state limits such exclusions, they apply only as far as local law allows and you may retain additional rights.
Supporting quotations
Exclusion of certain damages. Neither we nor our affiliates, licensors, suppliers, or distributors shall be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, damages for lost profits, loss of goodwill, loss of data, loss of use, or other intangible losses, even if we were advised of the possibility of such damages.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Restriction or exception
Liability is capped at the greater of six months’ fees or $100
Z.ai’s stated total liability cap is the greater of $100 or what you paid for the service giving rise to the claim during the six months preceding the liability. This is not a cap at the smaller amount or at all historical payments. The limitation applies only as far as the law of your country or state permits, with any additional local rights preserved.
Supporting quotations
Cap on liability. Our total liability under these Terms shall not exceed the greater of:
a. The amount you paid for the service that led to the claim within the 6 months preceding the liability, or
b. One hundred dollars ($100).
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Cross-references
qualifies (model-proposed): Assess outputs yourself and use human review where needed — qualifies: The general total-liability cap is the greater of relevant six-month payments or $100, subject to local-law limits; the reliance disclaimer does not establish immunity beyond law.
Legal Rights & Agreement Rules · Restriction or exception
You assume responsibility for claims caused by your use
You agree to follow the terms and law and avoid actions connected with platform use that cause claims, arbitration, compensation or losses against Z.ai, affiliates or employees. The clause puts resulting liabilities on you, subject to the section’s maximum-permitted-by-local-law limitation.
Supporting quotations
User commitments and liability. You acknowledge the limitations of Z.ai and agree to comply with these Terms and all applicable laws and regulations. You agree not to engage in any actions that would result in legal claims, arbitration, compensation, or losses against Z.ai, its affiliates, or its employees in connection with your use of the platform. In the event of any such claims or disputes, you will be solely responsible for any resulting liabilities.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Account & Service Control · Restriction or exception
Guardians supervise minors and legal limits constrain the disclaimer
Minors should review the terms with a guardian and use the service under guardian guidance. Z.ai says its protective measures cannot ensure control of minors’ use and disclaims responsibility for minors’ violations or harm from their actions or lack of supervision. The liability section preserves applicable local-law limits and additional rights. This does not itself establish an age-based eligibility rule.
Supporting quotations
Minor protection and liability disclaimer. You acknowledge and agree that, despite our implementation of comprehensive measures to protect minors, we cannot fully guarantee that their use of this Service will always be controlled due to technical limitations, intentional misuse, or improper use by users. We bear no legal responsibility for any violations of laws, these Terms, or Platform Rules by minors, nor for any loss or harm resulting from a minor’s actions or a guardian’s failure to provide proper supervision. We strongly recommend that minors use this service under the guidance of their guardians, who are responsible for supervising their activities.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Please ensure that you carefully read and fully understand all the terms and conditions herein. These Terms, along with our Privacy Policy, guidelines, rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by Z.ai (“Platform Rules”), constitute the terms and conditions you must adhere to when using Z.ai. If you are a minor under the laws of your country or state of residence, you should review these Terms with your legal guardian.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for sanctions and export compliance
The services, inputs and outputs may fall under applicable export controls and sanctions. You confirm that you and those you represent are not listed or deemed listed through ownership, control or affiliation. The terms name UN, US, EU and Chinese lists plus other lists with jurisdiction over you. You assume compliance responsibility for your own and your end users’ access and use; the actual laws and lists are not supplied here.
Supporting quotations
You understand that your use of Services, providing Inputs to and obtaining Outputs via Services, might be subject to all applicable laws and regulations of export controls and sanctions laws (collectively “Export Control and Sanctions Laws”) .You confirm that you and any person or entity you represent are not listed on any export control or economic sanction lists, nor are you or persons and entities you represent deemed to be included (including due to equity, control, or other affiliation relationships) in any such lists.
Such lists include but are not limited to the United Nations Security Council Sanctions List; the U.S. Specially Designated Nationals and Blocked Persons List (SDN List); the U.S. Entity List; the EU Consolidated List of Persons, Groups and Entities Subject to Financial Sanctions; China’s Unreliable Entities List, Export Control List, and Countermeasures List; and all other applicable control and sanctions lists issued by competent authorities with jurisdiction over you.
You understand that your use of the service, the inputs you provide to the service provider, and the Outputs you obtain through the service may be subject to all applicable export control and sanctions laws (collectively, "Export Control and Sanctions Laws").
You confirm that you are solely responsible for complying with all applicable Export Control and Sanctions Laws related to your use of the service and your end users’ access to and use of the services.
Legal Rights & Agreement Rules · Restriction or exception
Specified regions and restricted recipients are excluded
You confirm you are not located in Iran, North Korea, Cuba, Crimea, Donetsk or Zaporizhzhia. The service must not benefit or be exported, re-exported or transferred to people or entities in those regions or to restricted parties where applicable sanctions or export laws prohibit use. These are the regions expressly named by the contract.
Supporting quotations
You confirm that you are not located in the following regions: Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia.
You represent and warrant that the service shall not be used for the benefit of, nor exported, re-exported, or transferred to:
(a) any person or entity located in Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia; (b) any party subject to restricted lists under applicable Export Control and Sanctions Laws that would prohibit your use of the service.
Legal Rights & Agreement Rules · Restriction or exception
No prohibited military or rights-abusing end uses
The service cannot be used for prohibited end uses, including military purposes and uses involving human-rights violations. You and your end users must not submit material or information requiring export-control licenses.
Supporting quotations
Our service shall not be used for any prohibited end use, including military purposes or end uses involving human rights violations. You and your end users shall not provide inputs containing materials or information that require export control licenses.
Account & Service Control · User right or choice
You can end the terms through account closure or specified alternatives
You may close your account, stop using the services and explicitly reject changes before they take effect, or express your intent to stop and meet platform termination conditions. Deletion requests are reviewed and processed, with deletion and termination upon approval. Ending a paid subscription is also allowed at any time, but payments remain non-refundable unless law requires otherwise and mandatory cancellation rights remain.
Supporting quotations
Termination by you. You may terminate these Terms through any of the following methods:
a. By closing your account;
b. By ceasing to use the services and explicitly rejecting any proposed changes before they take effect;
c. By expressing your intent to discontinue using our Services and meeting the platform’s termination conditions.
If you submit a request to delete your account, we will review and process your request. Once approved, your account will be deleted, and these Terms or any other terms as between you and us will be terminated.
When recharging, please carefully confirm your order, account and information. You shall bear full responsibility for any losses incurred due to improper handling, inadequate comprehension, or insufficient understanding of the charge and billing procedures. You may cancel your paid subscription at any time. However, all payments are non-refundable unless otherwise required by applicable law. These Terms do not override any mandatory local laws that grant you specific cancellation rights.
Account & Service Control · Permission or license
Breach can result in account deletion and repeat termination
Z.ai may delete your account and end access for breaching the terms under its enforcement policies, with notification upon termination. It may terminate access again if you re-register in your own or someone else’s name.
Supporting quotations
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
a. Violation of the service agreement – If you breach the terms of these Terms, we may terminate your access in accordance with its enforcement policies. You will be notified upon termination. If you attempt to re-register under your own or any third party’s name after termination, we reserves the right to terminate your access again.
Account & Service Control · Permission or license
Invalid contacts or false registration details can end access
Z.ai may delete an account if key registration details are false. It may also do so if your registered email or phone no longer works and you fail to update it within three business days after notification, or if it cannot reach you through any registered means.
Supporting quotations
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
b. Inability to contact you – If the email or phone number provided during registration is no longer valid or cannot receive messages, and you fail to update your contact details within three business days after being notified, or if we cannot reach you through any means provided at registration.
c. False registration information – If we determine that the key details in your registration information are false.
Account & Service Control · Permission or license
Other termination grounds include rejecting changes and serious misconduct
Z.ai reserves account deletion and termination for explicit rejection of new terms following termination or update, illegal content, infringement or other serious legal or platform violations, repeated serious policy breaches leading to suspension, and any other reason it determines justified.
Supporting quotations
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
d. Rejection of updated terms – If these Terms are terminated or updated, and you explicitly refuse to accept the new terms.
e. Illegal or unauthorized activity – If you post illegal content, infringe on others' legal rights, or engage in other serious violations of laws or Platform Rules.
f. Repeated violations of Platform Rules – If you repeatedly violate Z.ai’s platform policies, and the violations are deemed serious, leading to account suspension under Platform Rules.
g. Other grounds for termination – If we determine that your account should be terminated for any other justified reason.
Legal Rights & Agreement Rules · Context
These terms replace earlier agreements on the same subject
The terms describe themselves as the complete and final agreement about the services and related matters, replacing previous written or oral agreements on that subject.
Supporting quotations
Entire agreement. These Terms represent the complete and final agreement between you and us regarding the Services and any related matters, replacing any previous written or verbal agreements on the same subject.
Legal Rights & Agreement Rules · Company practice
Updates promise advance notice but also immediate effect on posting
Z.ai may update terms or services for legal, safety, outside-event, improvement or technology reasons. This section promises at least 30 days’ advance notice by website, email or other appropriate communication, yet the next sentence says changes take effect as soon as posted. The text does not reconcile those timing statements. To disagree, stop using the services immediately and request account closure in writing; continued use or account maintenance after notification is treated as acceptance.
Supporting quotations
Updates and changes. We continually develop and improve our Services and may update these Terms or the Services themselves from time to time. Changes may occur due to:
a. Legal or regulatory updates,
b. Security or safety concerns,
c. Events beyond our reasonable control,
d. Routine service improvements, or
e. Adaptation to new technologies.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
By using our Services or confirming your acceptance of these Terms (whichever occurs first), you acknowledge and agree to be legally bound by these Terms, which are subject to change and may be updated from time to time. Notification of changes to these Terms may be provided by us through posting the updated Terms on our website at Z.ai, by email to you, or via any other method we deem suitable. Should you object to any such changes, you must promptly notify us in writing to terminate your account and immediately cease all access to and use of the Services. Your continued account maintenance or use of the Services after such notification will be deemed as your acceptance of the amended Terms. If you have any questions regarding these Terms, you may consult Z.ai customer service.
Legal Rights & Agreement Rules · Company commitment
The general update clause promises 30 days’ advance notice
The general update provision promises notice of changes through the website, email or other appropriate communication with at least 30 days’ advance notice. Read alongside the next clause’s immediate-on-posting statement, the timing is internally in tension.
Supporting quotations
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Cross-references
contrast (model-proposed): Posted changes are also described as immediately effective — contrast: The general update clause promises at least 30 days’ advance notice, while the following clause says changes take effect on posting. Both are preserved without inventing a timing rule.
Legal Rights & Agreement Rules · Procedure
Posted changes are also described as immediately effective
The following clause states that changes take effect as soon as posted, although the preceding clause promises 30 days’ advance notice. It does not explain how those timing rules fit together. Disagreeing users must stop using services and request account closure in writing; continued use after notification counts as acceptance.
Supporting quotations
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Legal Rights & Agreement Rules · Context
Using Z.ai does not create employment or a partnership
The parties remain independent. The terms do not create agency, partnership, joint venture, employment or franchise relationships.
Supporting quotations
Independent Relationship. You and us are independent entities. These Terms do not create an agency, partnership, joint venture, employment, or franchise relationship between us.
Account & Service Control · Company practice
Service changes have differing notice formulations
Z.ai reserves the right to discontinue, suspend or modify services at any time and says it may give advance notice where reasonably practicable. Elsewhere it promises prompt notice for service changes that may affect rights and the general updates clause promises at least 30 days’ advance notice. These differing formulations do not establish one clear notice period for every discontinuation.
Supporting quotations
Service Discontinuation. We reserve the right to discontinue, suspend or modify the Services at any time, and may provide you with prior notice where reasonably practicable.
You have the right to use the Services provided by the Z.ai in accordance with the terms and conditions of these Terms and Platform Rules. As generative artificial intelligence technology, models, and products continue to evolve, along with changes in laws and regulations, we may add, upgrade, modify, suspend, or terminate services, or make necessary adjustments to the technology, method, and performance of the Services. If such changes may affect your rights, we will promptly notify you through in-site notifications, website announcements, or via email. If you continue to use the Services after the changes, it indicates your acceptance of the adjusted service content.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Cross-references
contrast (model-proposed): The general update clause promises 30 days’ advance notice — contrast: The discontinuation clause says advance notice may be given where reasonably practicable, while the general update clause promises at least 30 days. The cards preserve both notice formulations without claiming a single clear period for every discontinuation.
Legal Rights & Agreement Rules · Context
Remaining terms and unenforced rights can continue
If a provision is illegal, invalid or unenforceable in a jurisdiction, the remainder stays effective as far as possible. Delayed or omitted enforcement does not waive Z.ai’s rights against future or similar breaches; contractual remedies supplement its other legal rights.
Supporting quotations
Severability. If any part of these Terms is found to be illegal, invalid, or unenforceable under the law of any jurisdiction, the remaining provisions will still be valid and enforceable to the fullest extent possible.
No waiver of rights. If we delay or choose not to enforce any part of these Terms, it does not mean we waive our rights. We retain the right to act on any future or similar breaches. Our rights and remedies under these Terms are in addition to any other legal rights we have.
Legal Rights & Agreement Rules · Restriction or exception
Transferring your contractual rights needs written consent
You cannot assign, transfer, sublicense or subcontract your rights or obligations under the terms without Z.ai’s prior written consent.
Supporting quotations
No assignment without consent. You cannot transfer, assign, sublicense, or subcontract your rights or obligations under these Terms to anyone else without our prior written consent.
Account & Service Control · Company practice
Z.ai can review registration and usage and require answers
Z.ai may inspect registration information and service usage, ask about suspected issues or require correction. If you fail to provide a reasonable response within a reasonable time, it may restrict, block or delete registration information or service access as a remedial measure.
Supporting quotations
Breach and remedial actions. If you engage in any of the following actions, it will be considered a breach of contract, and we reserve the right to take appropriate measures:
a. We have the right to review your registration information and service usage. If we identify or suspect any issues, we may issue inquiries or require corrective action. If you fail to provide a reasonable response within a reasonable timeframe, we may take measures such as restricting, blocking, or deleting your registration information or service access.
Content & IP Rights · Permission or license
Certain published content may be removed without notice
Z.ai may delete or restrict your published content without advance notice if it reasonably believes it contains fraudulent, malicious or harmful false information, disrupts the platform, or violates public interests or may seriously harm Z.ai’s or other users’ legitimate rights.
Supporting quotations
b. We have the right, without prior notice, to delete or impose restrictions on content you publish through our services if we reasonably believe that:
i. It contains fraudulent, malicious, or harmful false information.
ii. It disrupts the normal order of the platform.
iii. It violates public interest or may seriously harm the legitimate rights of us or other users.
Legal Rights & Agreement Rules · Restriction or exception
A breach can expose you to extensive compensation claims
If your breach causes loss, Z.ai may seek compensation for reputation damage, lost business opportunities, litigation, arbitration and other legal expenses, investigation and appraisal costs, and compensation, penalties or fines paid to third parties, including administrative or criminal sanctions. These are stated contractual claims, not a determination that every listed loss is recoverable.
Supporting quotations
If your breach causes us any loss, we have the right to seek compensation from you. Such losses include, but are not limited to, damage to our reputation, lost business opportunities, legal costs (such as litigation, arbitration, attorney fees, travel expenses, investigation costs, notarization, and appraisal fees), as well as any compensation, penalties, or fines paid to third parties, including those arising from administrative or criminal sanctions.
Legal Rights & Agreement Rules · Restriction or exception
Regional rules and export approvals also apply
You must follow applicable local laws, regulations and policies. The terms prohibit resale, export or transfer of Z.ai products or products built using them to restricted people or countries. Exporting Z.ai products or technology containing them also requires necessary government approvals and the Z.ai team’s express prior consent.
Supporting quotations
You understand and agree that when using Z.ai products in different regions, you must comply with all applicable laws, regulations, and policy requirements of those regions.
You may not resell, export, or transfer Z.ai products, or any products developed using Z.ai, to specific individuals or countries subject to regulatory restrictions. Furthermore, you may not directly or indirectly export Z.ai products or any technology containing Z.ai products without obtaining all necessary prior approvals from the relevant government authorities and the explicit prior consent of the Z.ai team.
Legal Rights & Agreement Rules · Context
Singapore law is selected for the terms and related disputes
Singapore law governs the terms and disputes, claims or proceedings about their subject matter, interpretation, enforcement or formation, including tort and other non-contractual claims. This choice does not itself resolve the effect of mandatory local protections preserved elsewhere.
Supporting quotations
These Terms, along with any disputes, claims, or legal actions arising from or relating to their subject matter, interpretation, enforcement, or formation—including those based on tort or other non-contractual grounds—shall be governed by the laws of Singapore.
Security & Safeguards · Restriction or exception
API rules prohibit interference and malicious code
For API users and end users, the appendix prohibits interference with platform components, modules or data, personally or through third-party software. It literally says “direct or authorized interference.” It also bans generating malicious code and other unauthorized uses potentially harmful to Z.ai’s interests.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
xi. Any direct or authorized interference with the Z.ai, including its components, modules, or data, whether conducted personally or through third-party software;
xiii. Any generation of malicious code by using the Z.ai or its internal models;
xiv. Any other unauthorized actions or usage potentially detrimental to our interests.
Content & IP Rights · Restriction or exception
API model-training restrictions have a limited integration exception
Except for authorized integration with your specific business scenarios, API users and end users may not use Z.ai models, prompts or generated content to develop, train, label, fine-tune, optimize or iterate external models. The clause further prohibits using platform models or exported data to develop, train or improve competing algorithms or models.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
xii. Except for authorized integration with your specific business scenarios, any use of the Z.ai’s models, prompts, or model-generated content for the development, training, labeling, fine-tuning, optimization, iteration, or similar activities related to external models is strictly prohibited. Furthermore, any utilization of platform models or exported data to develop, train, or enhance algorithms or models that compete with us;
Use & Processing · Context
API data processing refers to a separate addendum
For API services, Z.ai says it will collect and process provided data under the Data Processing Addendum for API Services. That addendum is not supplied in this agreement; its detailed processing terms cannot be inferred or applied to ordinary consumer chat.
Supporting quotations
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
a. We will collect and process data you provide as set forth in the Data Processing Addendum for API Services.
Content & IP Rights · Company commitment
API End User Content is defined without an ownership claim
The API appendix defines End User Content as inputs and outputs from API-based applications or services supplied or developed by the API user. Z.ai says it will not claim ownership of inputs or End User Content. Outputs may be similar to those generated for others, and responses requested by others are not your outputs; Z.ai reserves the right to generate them.
Supporting quotations
a. You and End User might provide Input and generate Output (collectively “End User Content “) through the applications or services you provided/developed by using our API Services. We won't claim ownership over your Input and End User Content.
d. Due to the nature of the Services and artificial intelligence generally, Outputs may not be unique, and other users may receive similar content from the Services. Responses that are requested by and generated for other users are not considered your Outputs. You acknowledge that we may generate the same or similar content for others and that we reserve all rights to do so.
Use & Processing · Company commitment
API content use is limited and improvement needs explicit agreement
For enterprise and developer API use, End User Content is used only as necessary to provide API services, comply with law, enforce policies and prevent abuse. The appendix’s bracketed sentence says service improvement or development requires explicit agreement, consistent with the general terms’ API exception. This protection is for API content, not the broader individual-user content permission.
Supporting quotations
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
b. We will only use End User Content as necessary to provide you with the API Services, comply with applicable law, enforce our policies, and prevent abuse. [We will not use End User Content to develop or improve Services, unless you explicitly agree to such use.]
For enterprises and developers using API Services, we will not use your User Content for developing or improving Services unless you explicitly agree to such use. Please refer to Additional Terms for further details.
API operators must manage end-user content compliance
API users are responsible for all End User Content and warrant the rights, licenses and permissions needed for inputs. They must manage content accuracy, safety, legality and compliance with mechanisms including review, user management, data security, monitoring, early warnings and emergency response.
Supporting quotations
c. You are responsible for all End User Content. You warrant that the Input has all rights, licenses and permission required to provide Input to the Services. You are responsible for managing the accuracy, safety, legality, and compliance of End User Content, establishing mechanisms including but not limited to content review, user management, data security, monitoring and early warning, and emergency response.
Content & IP Rights · Permission or license
API content permissions are limited to service delivery
Except for express provisions, the API appendix grants Z.ai no intellectual-property rights in End User Content and grants API users no ownership of the services. API access is a limited use right. Permissions granted to Z.ai are only those reasonably necessary to deliver API services, and extend to subcontractors and subprocessors.
Supporting quotations
a. Except as expressly set forth herein, the Additional Terms does not grant: (a) us any IP Rights in End User Content; or (b) you any IP Rights in the Services. You only have a limited right to use the API Services, and no ownership rights are transferred to you or End Users under the Additional Terms.
b. You grant us only the limited rights that are reasonably necessary for us to deliver the API Services. This limited permission also extends to subcontractors or sub-processors.
Cross-references
contrast (model-proposed): Individual users grant a perpetual, transferable content license — contrast: API service-delivery permissions are limited, whereas the individual-user license is broad and perpetual. The appendix controls API inconsistencies; these are different audiences.
Content & IP Rights · Permission or license
API feedback may be used without payment
Under the API appendix, providing feedback grants Z.ai the right to use and exploit it without restriction or compensation.
Supporting quotations
c. If you provide feedback, you grant us the right to use and exploit feedback without restriction or compensation.
Account & Service Control · Procedure
API termination follows the general termination conditions
The appendix says it terminates when the conditions in Section XI of the general terms are met. The supplied XI.Termination section contains termination by you and by Z.ai. This is a cross-reference to those conditions, not a new independent API cancellation route.
Supporting quotations
a. The Additional Terms will be terminated once the conditions set under Section XI of the Terms are met.
XI.Termination
Termination by you. You may terminate these Terms through any of the following methods:
Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances:
Account & Service Control · Restriction or exception
API rights end immediately while accrued obligations remain
When the general terms and API appendix terminate, rights Z.ai granted you cease immediately. Termination or expiry does not affect accrued rights or obligations, including amounts due under the terms and any separate orders up to termination.
Supporting quotations
b. If the Terms and the Additional Terms terminate, the rights granted by us to you will cease immediately. Termination or expiration will not affect any rights or obligations, including the payment of amounts due, which have accrued under these Terms and separate order forms (if any) up to the date of termination.
Legal Rights & Agreement Rules · Context
The API survival clause has an unresolved numbered target
The API appendix says its Section 4 survives termination, but the supplied text has no numbered Section 4 heading or native heading-number metadata. It does not establish the target by number. No specific IP or other provisions are asserted here to survive on that basis. This uncertainty concerns the business/developer API appendix, outside the assigned ordinary-consumer service scope.
Supporting quotations
c. Section 4 of the Additional Terms shall survive the termination of the Additional Terms.
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
Legal Rights & Agreement Rules · Context
Who provides Z.ai and which services these terms cover
The terms identify JINGSHENG HENGXING TECHNOLOGY PTE.LTD as the provider and state an April 14, 2026 update date. They cover individual and business use, including internal use and serving end users. Enterprise and developer API use also has Additional Terms; those API-specific obligations are distinct from ordinary consumer use.
Supporting quotations
Last Update: April 14, 2026
These terms of use (“Terms”) form an agreement between JINGSHENG HENGXING TECHNOLOGY PTE.LTD (“we”, “our”, or “us”) and you (“you”) as a user of the Z.ai accessible via z.ai/model-api (“Services”), governing your access and use of Z.ai for services or tools for your own purposes, internal organizational use, or for the benefit of end users. If you are enterprises or developers using the API services (“API Services”) available on Z.ai, you are also subject to the Additional Terms for API Services (“Additional Terms”).
“Z.ai” shall mean the platform operated by JINGSHENG HENGXING TECHNOLOGY PTE.LTD that provides generative AI services (such as API services) to individual and business users, including new service types we may develop from time to time. (also referred to as the “Services”).
Legal Rights & Agreement Rules · Restriction or exception
Platform rules and the Privacy Policy also apply
Using Z.ai requires following these terms, its Privacy Policy and Platform Rules, including rules and notices published later. Minors under their local law should review the terms with a guardian. The separate Privacy Policy and future rules are not supplied here.
Supporting quotations
Please ensure that you carefully read and fully understand all the terms and conditions herein. These Terms, along with our Privacy Policy, guidelines, rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by Z.ai (“Platform Rules”), constitute the terms and conditions you must adhere to when using Z.ai. If you are a minor under the laws of your country or state of residence, you should review these Terms with your legal guardian.
“Platform Rules” shall mean all rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by the Z.ai.
Legal Rights & Agreement Rules · Procedure
Use accepts the terms and keeping an account can accept changes
Using the services or expressly accepting the terms, whichever happens first, binds you. Z.ai may notify changes through its website, email or another suitable method. The general update section promises at least 30 days’ advance notice but also says changes take effect on posting; the text does not reconcile these statements. To object, promptly request account termination in writing and immediately stop use. Keeping an account or using the services after notification counts as acceptance.
Supporting quotations
By using our Services or confirming your acceptance of these Terms (whichever occurs first), you acknowledge and agree to be legally bound by these Terms, which are subject to change and may be updated from time to time. Notification of changes to these Terms may be provided by us through posting the updated Terms on our website at Z.ai, by email to you, or via any other method we deem suitable. Should you object to any such changes, you must promptly notify us in writing to terminate your account and immediately cease all access to and use of the Services. Your continued account maintenance or use of the Services after such notification will be deemed as your acceptance of the amended Terms. If you have any questions regarding these Terms, you may consult Z.ai customer service.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
Legal Rights & Agreement Rules · Context
New functions normally follow these terms
Unless expressly provided otherwise, new Z.ai functions, products and associated services are governed by these terms.
Supporting quotations
Except as otherwise expressly provided, any new functions or products provided by Z.ai and their associated services shall be unconditionally governed by these Terms.
Account & Service Control · Restriction or exception
Core features may require an account
Z.ai can be accessed without registration, but core services or features may require an account and login.
Supporting quotations
The Z.ai may be accessed without registration. However, to use the core services or features of Z.ai, you may be required to apply for an account and log into our Services using your account.
Security & Safeguards · Restriction or exception
Keep any created keys secret
If you create keys, you must secure them, avoid sharing or publishing them and keep them out of browser or other client-side code. The terms put fees and losses from sharing or leaking keys on you.
Supporting quotations
Please keep your created key(s) securely, prevent any form of leakage, do not share or publicly disclose your key(s) with others, and do not expose your key(s) in browser or other client-side code. You will be solely responsible for any fees incurred and losses caused by sharing or leaking your key(s).
Account & Service Control · Permission or license
Z.ai can restrict access for a breach it determines
Z.ai reserves the right to restrict, suspend or terminate access to the platform or individual features if, in its sole and absolute opinion, you breach the terms.
Supporting quotations
We have the right to restrict, suspend or terminate your access to or use of the Z.ai or certain Services (or any features within the Services) if in our sole and absolute opinion, you are in breach of the Terms.
Account & Service Control · Company practice
Services can change or end as technology and laws evolve
Z.ai may add, upgrade, modify, suspend or terminate services or adjust their technology, method and performance as technology and laws evolve. It promises prompt notice when changes may affect rights, while the general updates clause promises 30 days’ advance notice and the discontinuation clause says advance notice may be given where reasonably practicable. The document does not reconcile these notice formulations. Continued use signals acceptance, subject to the terms and Platform Rules.
Supporting quotations
You have the right to use the Services provided by the Z.ai in accordance with the terms and conditions of these Terms and Platform Rules. As generative artificial intelligence technology, models, and products continue to evolve, along with changes in laws and regulations, we may add, upgrade, modify, suspend, or terminate services, or make necessary adjustments to the technology, method, and performance of the Services. If such changes may affect your rights, we will promptly notify you through in-site notifications, website announcements, or via email. If you continue to use the Services after the changes, it indicates your acceptance of the adjusted service content.
We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice.
Service Discontinuation. We reserve the right to discontinue, suspend or modify the Services at any time, and may provide you with prior notice where reasonably practicable.
Legal Rights & Agreement Rules · Restriction or exception
Use must follow applicable laws and required qualifications
You must follow applicable laws, regulations, policies and platform rules, including those of relevant US, EU and other authorities, and possess legally required qualifications and capacity where you use the service. The terms also require fairness and good faith and prohibit infringement, improper gains and disrupting the platform.
Supporting quotations
As a user of our Service, you should comply with the requirements of these Terms, adhere to principles of voluntariness, equality, fairness, and good faith, not use this service to infringe upon the legitimate rights and interests of others or to seek improper gains, and not disrupt the normal order of the internet platform. You should comply with any and all applicable laws, regulations and policies of jurisdictions including but not limited to the United States, the European Union and/or other government authorities.
When using Z.ai services , you should comply with relevant laws, regulations, and platform rules, ensuring that you possess the necessary qualifications and capacities required by laws and regulations in the jurisdiction where the services are used. You are prohibited from engaging in or facilitating any of the following actions or any other illegal activities, including but not limited to:
Security & Safeguards · Restriction or exception
No threats to critical infrastructure or national interests
The prohibited uses include compromising or threatening critical infrastructure or national security and harming any country or jurisdiction’s national interests.
Supporting quotations
a. Using the Services in any way that compromises or threatens critical infrastructure or national security.
b. Harming national interests of any country or jurisdiction.
Content & IP Rights · Restriction or exception
Hate, religious discrimination and specified harmful content are prohibited
You may not incite racial discrimination or hate crimes, promote violent extremism, terrorism or hateful conduct, undermine religious freedom or incite religious discrimination. The terms also prohibit creating or disseminating obscene, pornographic, violent, murderous, terroristic or criminal-incitement content.
Supporting quotations
c. Inciting racial discrimination or hate crimes, or inciting, facilitating, or promoting violent extremism, terrorism, or hateful conduct.
d. Undermining freedom of religion or inciting discrimination based on religious beliefs.
f. Creating or disseminating obscene, pornographic, violent, murderous, terroristic, or criminal incitement content.
Content & IP Rights · Restriction or exception
No false information that may mislead or harm
You may not use the service to create, publish or distribute false information that may mislead or harm the public or any individual.
Supporting quotations
e. Using the Service to create, publish or disseminate false information that may mislead or harm the public or any individual.
Charges & Financial Obligations · Company practice
Pricing details are set on paid-service pages
Z.ai sets charging standards, including recharge methods, prices, usage billing and free quotas, on the relevant paid-service pages. You choose and pay for services according to your needs. This agreement does not itself state those rates or quotas.
Supporting quotations
We have the right to determine the charging standards for fee-based services. The specific charging standards including but not limited to recharge methods, billing prices, consumption methods, and free quota for paid services are subject to the standards published on the relevant fee-based service pages. You may choose and pay for the corresponding Services according to your needs.
Charges & Financial Obligations · Company practice
Pricing models may change with notice of significant effects
Z.ai may adjust its pricing model based on business strategy. If changes significantly affect your rights, it promises prompt prominent notice through the site, announcements or email. Continued use after adjustment counts as acceptance.
Supporting quotations
We may adjust our pricing model based on our business strategy. If such adjustments significantly affect your rights, we will promptly notify you through prominent methods such as in-site notifications, website announcements, or emails. If you continue to use the Services after the adjustments, it signifies your acceptance of the adjustments.
Charges & Financial Obligations · User right or choice
Cancellation is allowed, but refunds depend on mandatory law
You may cancel a paid subscription at any time. Payments are otherwise non-refundable unless applicable law requires a refund, and mandatory local cancellation rights remain intact. You are told to verify recharge orders, account details and billing information; the clause puts losses from mishandling or misunderstanding those procedures on you.
Supporting quotations
When recharging, please carefully confirm your order, account and information. You shall bear full responsibility for any losses incurred due to improper handling, inadequate comprehension, or insufficient understanding of the charge and billing procedures. You may cancel your paid subscription at any time. However, all payments are non-refundable unless otherwise required by applicable law. These Terms do not override any mandatory local laws that grant you specific cancellation rights.
Charges & Financial Obligations · Restriction or exception
Recharge funds must be lawful
You warrant that recharge funds are lawful. Otherwise Z.ai may cooperate with judicial or government requirements by locking, sealing or restricting your account.
Supporting quotations
You promise and guarantee the legality of the funds used to recharge. Otherwise, We have the right to cooperate with judicial or other government authorities' requirements to take corresponding measures on your account, including but not limited to locking, sealing, or restricting its use.
Legal Rights & Agreement Rules · Restriction or exception
Services and outputs generally come without warranties
To the fullest extent applicable law permits, Z.ai, affiliates and licensors disclaim service and output warranties, including fitness, quality, non-infringement, reliability, legal compliance and freedom from harmful code or data. Services are supplied as is and as available. The later as-is clause preserves warranties expressly stated in a written agreement. These disclaimers do not establish that mandatory protections can be waived.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
OUR SERVICES ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS;
WE, ALONG WITH OUR AFFILIATES AND LICENSORS, MAKE NO REPRESENTATIONS, WARRANTIES, GUARANTEES, OR UNDERTAKINGS (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) REGARDING THE SERVICES, INCLUDING ANY OUTPUTS GENERATED. WE EXPRESSLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, RELIABILITY, IMPARTIALITY, CONSISTENCY, INTEROPERABILITY, CONFORMITY TO DESCRIPTION, SPECIFICATIONS, OR CRITERIA, COMPLIANCE WITH APPLICABLE LAWS AND THIRD-PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO DATA PROTECTION, EXPORT CONTROL, AND INTELLECTUAL PROPERTY LAWS), AND UNINTERRUPTED ENJOYMENT. WE FURTHER DISCLAIM ANY GUARANTEES THAT THE SERVICES OR OUTPUTS WILL BE FREE FROM MALICIOUS, ERRONEOUS, MANIPULATED, INAPPROPRIATE, COMPROMISED, OR OTHERWISE HARMFUL CODE OR DATA, AS WELL AS ANY WARRANTIES ARISING FROM TRADE USAGE OR PRIOR DEALINGS;
“As is” and “as available” disclaimer. Unless otherwise explicitly stated in a written agreement, all information, content, materials, products, and services provided through Z.ai, including its generated content, are offered strictly on an “as is” and “as available” basis without any warranties of any kind.
Security & Safeguards · Restriction or exception
Continuity, security and content preservation are not guaranteed
To the fullest extent permitted by law, Z.ai disclaims guarantees of uninterrupted, accurate, error-free or secure service and that content will remain intact, unchanged or free from loss.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, OR SECURE, NOR DO WE WARRANT THAT ANY CONTENT WILL REMAIN INTACT, UNALTERED, OR FREE FROM LOSS; AND
Legal Rights & Agreement Rules · Restriction or exception
Do not rely on outputs as the sole truth or professional advice
The terms say outputs are used at your own risk to the extent law permits, may not meet your needs and are not guaranteed accurate, reliable, complete, timely, secure or continuously available. They must not be your sole factual source or a substitute for professional advice.
Supporting quotations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OUTPUTS GENERATED BY OUR SERVICES IS ENTIRELY AT YOUR OWN RISK. YOU MUST NOT RELY ON SUCH OUTPUTS AS YOUR SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, NOR SHOULD THEY BE USED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
Service limitations and no guarantees. You acknowledge that despite our best efforts, due to inherent technical limitations in the technology supporting Z.ai’s services, we cannot guarantee the following:
a. Z.ai may not meet your specific needs or expectations, and any products, services, or content obtained through we may not fulfill your intended purposes.
b. We do not guarantee that the content generated by Z.ai will be 100% accurate, reliable, complete, functional, timely, secure, error-free, uninterrupted, or continuously stable. You should not rely on Z.ai’s Outputs as your sole source of factual information or as a substitute for professional advice.
Legal Rights & Agreement Rules · Restriction or exception
Assess outputs yourself and use human review where needed
AI filtering can still leave inaccurate, inconsistent or inappropriate output. Outputs do not express Z.ai’s views or constitute advice; it says the system lacks human understanding of inputs, risk and ethics. You must assess accuracy and suitability, use human review when necessary and make independent decisions. The clause disclaims liability for reliance-related risks and direct or indirect losses only to the extent permitted by your country or state’s law, which may give additional rights.
Supporting quotations
c. Although Z.ai applies AI-driven filtering mechanisms, some Outputs may still contain inaccuracies, inconsistencies, or material that could be deemed inappropriate. The Output of our Services does not represent the views or opinions of us, and you are responsible for assessing its accuracy and suitability, including conducting human review where necessary.
d. Z.ai does not comprehend user inputs in the same way as a human, nor does it recognize underlying risks or ethical implications. The Outputs does not constitute advice or recommendations. You must make independent decisions based on your circumstances, and we are not liable for any risks or direct or indirect losses arising from reliance on Z.ai.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Restriction or exception
Specified outside events and maintained systems can limit disruption liability
While stating it fulfills basic legal obligations, Z.ai disclaims liability for service failure, defects, delays or changes caused by force majeure, government or court action, public utilities or third-party failures. For maintenance, system or software failures and cybersecurity threats, the stated condition is reasonable management and due diligence by Z.ai. These limitations apply only as far as your country or state’s law permits; additional local rights may remain.
Supporting quotations
Exemption from liability for service disruptions. Z.ai fulfills its basic obligations as required by law; however, we are not liable for any failure, defect, delay, or modification in service performance due to:
a. Force majeure events, including but not limited to natural disasters, strikes, riots, wars, governmental actions, and judicial or administrative orders.
b. Failures in public utilities or third-party services, such as power outages or network disruptions.
c. Situations where Z.ai has exercised reasonable management and due diligence, but disruptions occur due to routine or emergency system maintenance, system failures, software malfunctions, or cybersecurity threats.
Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
Legal Rights & Agreement Rules · Procedure
Unresolved disputes go to SIAC arbitration in Singapore
Disputes about service use first go through mutual negotiation using the listed contact details. If negotiation fails, disputes about the terms, including their existence, validity, interpretation, performance, breach or termination, are finally resolved by SIAC arbitration seated in Singapore under SIAC rules then in force. Those rules are incorporated but are not supplied, so this text alone does not specify their procedures or costs.
Supporting quotations
Any disputes arising from or related to your use of the Services shall be resolved through mutual negotiation between you and us. You may contact us using the details provided at the bottom of these Terms.
If a resolution cannot be reached through negotiation, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore.
Legal Rights & Agreement Rules · Context
An invalid clause does not invalidate the rest
The dispute section repeats that a null, invalid or unenforceable provision is severable and does not affect the rest of the terms.
Supporting quotations
If any provision of these Terms is deemed null, invalid, or unenforceable, such provision shall be considered severable and shall not affect the validity or enforceability of the remaining provisions of these Terms.
Account & Service Control · User right or choice
Complaints may be emailed for assessment
You may submit complaints and reports by email, and Z.ai says it will assess them and take appropriate action. The source displays user_feedback@z.ai but links to mailto:support@z.ai; it supplies no response deadline here.
Supporting quotations
You have the right to submit complaints and reports by emailing user_feedback@z.ai. We will assess your complaint or report and take appropriate action.
Legal Rights & Agreement Rules · Context
The appended API terms apply to businesses and developers
The document includes an API appendix for businesses and developers using API services. For that use, the appendix prevails over inconsistent general terms, and undefined terms keep their general meanings. These provisions are distinguished here to prevent applying API-specific duties or protections to ordinary consumer chat.
Supporting quotations
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
These terms of use (“Terms”) form an agreement between JINGSHENG HENGXING TECHNOLOGY PTE.LTD (“we”, “our”, or “us”) and you (“you”) as a user of the Z.ai accessible via z.ai/model-api (“Services”), governing your access and use of Z.ai for services or tools for your own purposes, internal organizational use, or for the benefit of end users. If you are enterprises or developers using the API services (“API Services”) available on Z.ai, you are also subject to the Additional Terms for API Services (“Additional Terms”).
Account & Service Control · Permission or license
API users may integrate services but are responsible for their applications
For businesses and developers, the appendix grants a non-exclusive API access and integration right during the valid term, including downstream systems and end-user applications. The API user is solely responsible for those systems, their legal obligations, agreements with end users and management of end-user behavior.
Supporting quotations
The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
a. We grant you a non-exclusive right to access and use the API Services during the valid term, which includes the right to use Z.ai’s API to integrate the Services into your applications or to develop downstream systems, applications or functions to your end users (“End Users”).
b. You are solely responsible for the systems, applications, or functions developed by using API Services. You must assume the corresponding legal responsibilities and obligations and establish agreements with your End Users regarding their rights and obligations. It is also your duty to regulate and manage the usage behavior of End Users.
Security & Safeguards · Restriction or exception
API operators must secure systems and manage content and disclosures
API operators must implement legally required organizational and technical controls, including user management, data security, monitoring, warnings and emergency response. They must accurately disclose model use under regulatory requirements and promptly remove, block, withdraw or otherwise handle illegal or harmful returned information discovered or reported. These are appendix duties for API use.
Supporting quotations
c. You shall establish organizational and technical measures in accordance with the requirements provided under applicable laws and regulations, including but not limited to user management, data security, monitoring, warning, and emergency disposal, to ensure the integrity, confidentiality, and availability of your systems, networks, information, and data, preventing risks such as data security, public opinion, or misuse and abuse of products or services.
d. You must truthfully and accurately disclose the use of models from the Z.ai (and other models, if applicable) in accordance with relevant regulations and supervisory requirements. You may not make false or misleading disclosures, labels or displays regarding products and services that are not making use of models from the Z.ai
e. Given that API-returned information may not be flawless, you shall promptly take deletion, blocking, withdrawal and other disposal measures in accordance with the law for illegal and harmful information discovered or notified, to ensure lawful and compliant operation of applications.
Legal Rights & Agreement Rules · Restriction or exception
API users and end users must follow law and policies
The API appendix prohibits API users and end users from using services or End User Content contrary to law or Z.ai policies. Although its citation to Section 3 lacks a numbered target in the supplied text, the later End User Content clause expressly defines the term as input and output through API-based applications or services. This card uses that express definition without asserting a reconstructed section number.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
i. Use the Services and End User Content (as defined in Section 3) in a way that violate applicable laws or our policies;
a. You and End User might provide Input and generate Output (collectively “End User Content “) through the applications or services you provided/developed by using our API Services. We won't claim ownership over your Input and End User Content.
Legal Rights & Agreement Rules · Restriction or exception
API use also excludes professional and decision-making applications
API users and end users may not use Z.ai for services requiring specific qualifications, such as health, finance, insurance, credit, education, employment, housing or law, or for medical or other significant decisions. A separate item prohibits any decision-making activities. These API restrictions do not grant an exception to the general service restrictions.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
iii. Any use of the Z.ai for any services requiring specific qualifications, including but not limited to healthcare, finance, investments, insurance, credit, education, employment, housing, legal affairs, medical decisions, or other significant decisions;
iv. Any employment of the Z.ai for decision-making activities;
Content & IP Rights · Restriction or exception
API users cannot extract models or exploit Z.ai intellectual property
For API use, the appendix prohibits attempts to extract data, parameters or code, removing copyright information, reverse engineering or related extraction, and exploiting Z.ai intellectual property through copying, modification, linking, reposting, publication, mirror sites or other listed methods.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
ii. Any attempt to extract data, parameters, or code from the Z.ai;
v. Any removal of copyright information from the Z.ai or its internal models;
vi. Any reverse engineering, decompiling, disassembling, or attempting to extract data from Z.ai algorithms, source code, mechanisms, or any related components;
vii. Any exploitation of our intellectual property through use, lease, lending, copying, modification, linking, reposting, compilation, publication, or establishment of mirror sites;
Security & Safeguards · Restriction or exception
API use prohibits unauthorized modifications and access tools
Except for expressly authorized functionality, the API rules prohibit unauthorized copying, modification, interception or derivatives of the platform and specified cached, interaction and system data. They also prohibit tampering with instructions or operational data to change functionality, distributing methods for doing so regardless of commercial intent, and unauthorized third-party access software or developing and distributing those tools.
Supporting quotations
f. You and End Users must not engage in any of the following improper uses of the Z.ai during your use of our API Services, including but not limited to:
viii. Except for specific functionalities expressly authorized by us, any unauthorized reproduction, modification, augmentation, deletion, interception, or creation of derivative works from: (i) the Z.ai; (ii) data cached in terminal memory during platform operation; (iii) client-server interaction data during software execution; or (iv) essential system operation data, including but not limited to access through unauthorized plugins, extensions, or third-party tools/services;
ix. Any tampering with or falsification of software instructions or operational data to modify, enhance, reduce, or otherwise alter platform functionality or performance characteristics, or the commercialization or public dissemination of software/methods designed for such purposes, regardless of commercial intent;
x. Any access to or use of our software and services through unauthorized third-party software, plugins, add-ons, or systems, or any development/publication/distribution of such tools;