JINGSHENG HENGXING TECHNOLOGY PTE.LTD and its affiliates describe their processing of personal data for Z.ai websites, applications and services. This policy applies to individual users; business-customer content and enterprise or developer API use are addressed by a separate API addendum. The stated last update is September 29, 2025.
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Last Update: September 29, 2025
JINGSHENG HENGXING TECHNOLOGY PTE.LTD, along with its affiliates (collectively referred to as “we”, “our”, or “us”), is committed to respecting your privacy and diligently protecting any information we gather from or about you. This Privacy Policy outlines how we process Personal Data that we collect from or about you in connection with your use of our websites, applications, and other services on Z.ai (together referred to as the “Services”).
This Privacy Policy only applies to individual users and does not apply to content that we process on behalf of customers of our business offerings. If you are enterprises or developers using the API Services (“API Services”) available on Z.ai, please refer to the Data Processing Addendum for API Services.
Legal Rights & Agreement Rules · Context
A Singapore company is the data controller
JINGSHENG HENGXING TECHNOLOGY PTE.LTD identifies itself as the service provider and controller responsible for this processing, gives its Singapore registered address, and directs privacy questions to user_feedback@z.ai.
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The Services are provided and controlled by JINGSHENG HENGXING TECHNOLOGY PTE.LTD with its registered address in 10 ANSON ROAD, #26-03, INTERNATIONAL PLAZA, SINGAPORE 0759903. JINGSHENG HENGXING TECHNOLOGY PTE.LTD is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy. If you have any questions about how we use your personal data, please contact user_feedback@z.ai.
Data Access & Collection · Company practice
Account setup collects identifying details
When you create an account, Z.ai collects the information you provide, including email address and password and, where applicable, date of birth and username.
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Account information. We collect information that you provide when you set up an account, such as your date of birth (where applicable), username (where applicable), email address, and password.
Data Access & Collection · Company practice
Contacting Z.ai supplies messages and supporting information
Z.ai collects what you send when contacting it, including contact details, feedback, inquiries, message contents and any proof of identity or age you provide.
Supporting quotations
Communication Information. When you contact us, we collect the information you send us, such as proof of identity or age, contact details, feedback or inquiries and the contents of any messages you send.
Data Access & Collection · Company practice
Prompts, images and other inputs are processed to provide the service
User content includes text prompts, images and other data you input. Z.ai says it processes that information in real time to provide the service; this statement alone does not promise immediate deletion or restrict all later uses.
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User Content. This includes any text prompts, images, or other data you input. This information is processed in real-time to provide you with the Service.
Data Access & Collection · Company practice
Service use automatically supplies device and network information
Z.ai automatically collects IP addresses, unique device identifiers and cookies. Subject to device or browser permissions, it also receives device and browser details, referring pages, network and carrier details, time zone, IP-derived location and identifiers, including advertising and probabilistic identifiers.
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We automatically collect certain information from you when you use the Services, including internet or other network activity information such as your IP address, unique device identifiers, and cookies.
Device and Network Information. In accordance with the permissions set on your device or browser, your device or browser automatically provides us with information regarding the timing and manner in which you install, access, or use our Services. This information may include details such as your device type, operating system, browser data and referring web pages, mobile network and connection details, mobile carrier or internet service provider (ISP), time zone configuration, IP address (including location information inferred from your IP address), and various identifiers (such as device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).
Data Access & Collection · Company practice
Z.ai collects browsing and interaction history
Usage information includes access dates and times, browsing history, clicked links, viewed pages and information about service use and device technology.
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Usage Information. We collect information about your use of the Services, such as the dates and times of access, browsing history, information about the links you click, pages you view, and other information about how you use the Services, and technology on the devices you use to access the Services.
Data Access & Collection · Company practice
Error logs may include communications or content
Z.ai collects performance logs. If an error occurs, it may collect error details, time, the active feature, application state and communications or content present at the time.
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Log Information. We collect information about how our Services are performing when you use them. This information includes log files. In the event that you or your device encounters an error, we may collect details about the error, the time it occurred, the feature in use at that moment, the application's state when the error happened, and any communications or content present at the time of the error.
Data Access & Collection · Company practice
Cookies support service operation, preferences and security
Z.ai uses cookies and similar tracking technologies to operate and provide the service, including remembering language preferences and security. It says it obtains consent where law requires and refers users to Chapter 10 for browser controls.
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Cookies & Similar Technologies. We use cookies and similar tracking technologies to operate and provide the Service. For example, we use cookies to remember your language preferences, and for security purposes. We will obtain your consent to our use of cookies where required by law. For more information about cookie and instructions on how to set up your browser to accept, delete or disable cookies, see Chapter 10.
Third-party login or account linking can supply information
Where available, choosing third-party sign-up, login or linking, such as Google or GitHub, may let Z.ai collect information from that service, such as an access token.
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Log-in, Sign-up, or Linked Services. Where available, if you choose to sign-up or log-in to the Services using a third-party service such as Google or GitHub, or link your account to a third-party service, we may collect information from the service, such as access token.
Data Access & Collection · Company practice
Security partners provide information about threats
Z.ai receives information from trusted partners, including security partners, to protect the service against fraud, abuse and other security threats.
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Security Information. We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services.
Data Access & Collection · Company practice
Public Internet information may be collected for model training
Z.ai may obtain publicly available information from Internet sources to train its models and provide services. This statement concerns public-source information.
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Public Information. We may obtain publicly available information via the Internet sources in order to train our models and provide services.
Use & Processing · Company practice
Personal data supports operation and improvement; de-identified data may be reused
Z.ai uses information to operate, provide, develop and improve the service. It may aggregate or anonymize personal data so it no longer identifies you and use it for those purposes, including usage analysis, features and research. It commits to keeping that data de-identified and not attempting re-identification unless required by law.
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We use your information to operate, provide, develop, and improve the Service, including for the following purposes set out in the table below. We may also aggregate or anonymize Personal Data in such a way that it no longer identifies you and use this data for the purposes mentioned above, such as analyzing how our Services are being utilized, enhancing and adding new features, and conducting research. We will keep and use the anonymized data in its de-identified form and will not attempt to re-identify it, unless required by law.
Use & Processing · Company practice
Service delivery relies on contract necessity
For providing, analyzing and maintaining the service, the table lists account and communication information, data from other sources, logs, usage, device/network information, cookies and payment personal data, depending on the activity. The stated basis is necessity to perform a contract, with processing prompts to return a response as an example.
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To provide, analyze, and maintain our Services
Account Information
Communication Information
Data We Receive from Other Sources
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Payment Personal Data
Where necessary to perform a contract with you, such as processing a user’s prompts to provide a response.
Use & Processing · Company practice
Improvement and model training rely on stated legitimate interests
For improvement, development and research, the table lists account and communication information, other-source data, logs, usage, device/network information and cookies, depending on the activity. It cites necessity for the legitimate interests of Z.ai, third parties and broader society, including developing, improving or promoting services and training or improving models. This does not identify every input as training data or promise an opt-out.
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To improve and develop our Services and conduct research
Account Information
Communication Information
Data We Receive from Other Sources
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Where necessary for our legitimate interests and those of third parties and broader society, including in developing, improving, or promoting our Services, such as when we train and improve our models.
Use & Processing · Company practice
Communication uses contract necessity or requested consent
For service and event communications, the table lists account and communication information, logs, usage, device/network information and cookies, depending on the activity. Contract necessity covers examples such as technical announcements; when Z.ai asks for consent to a stated purpose, consent covers examples such as certain marketing communications. The table does not say all communications use consent.
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To communicate with you, including to send you information about our Services and events
Account Information
Communication Information
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services.
Your consent when we ask for it to process your Personal Data for a specific purpose that we communicate to you, such as processing your contact information to send you certain forms of marketing communications.
Security & Safeguards · Company practice
Security processing relies on legal duties or legitimate interests
For preventing fraud, illegal activity and misuse and protecting systems, the table lists account and communication information, other-source data, logs, usage, device/network information, cookies and payment personal data. Depending on the activity, Z.ai relies on necessity to meet a legal duty or, without a specific duty, necessity for its and third parties’ legitimate interests in preventing abuse, fraud and security risks.
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To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services
Account Information
Communication Information
Data We Receive from Other Sources
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Payment Personal Data
Where necessary to comply with a legal obligation.
Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties, including in protecting our Services from abuse, fraud, or security risks, such as processing data from security partners to protect against fraud, abuse and security threats in our Services.
Legal Rights & Agreement Rules · Company practice
Legal compliance and protection of rights can require processing
For legal compliance and protecting users’, Z.ai’s or third parties’ rights, privacy, safety or property, the table lists account and communication information, other-source data, logs, usage, device/network information, cookies and payment personal data. It cites legal necessity, such as retaining transaction records, or, without a specific duty, legitimate interests of Z.ai, third parties and broader society, such as finding fraud in logs.
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To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Z.ai, or third parties
Account Information
Communication Information
Data We Receive from Other Sources
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Payment Personal Data
Where necessary to comply with a legal obligation, such as retaining transaction information to comply with record-keeping obligations.
Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties and broader society, including in protecting our or our affiliates’, users’, or third parties’ rights, safety, and property, such as analyzing log data to identify fraud and abuse in our Services.
Sharing & Disclosure · Company practice
Affiliates and their providers may receive personal data
Z.ai may disclose personal data to Z.ai Group affiliates and their designated service providers for processing necessary to provide the services.
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We may disclose your personal data to the following categories of recipients:
Affiliates: our affiliated companies in the Z.ai Group and/or their designated service providers, who provide data processing services necessary to provide you with our Services;
Sharing & Disclosure · Company practice
Providers may process data for service delivery and stated policy purposes
Z.ai may disclose personal data to vendors and service providers for necessary service processing, delivering and improving products, services, websites and platforms, or other purposes described in this policy.
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We may disclose your personal data to the following categories of recipients:
Vendors and Service Providers: third party vendors and service providers partners who provide data processing services to us as necessary to provide you with our Services, or assist us in delivering our products, services, websites and platforms as well as improving and optimising the same, or who otherwise process personal data for purposes described in this Privacy Policy. Specifically, we may use analytics service providers, such as Google Analytics or other analytics platforms, that collect pseudonymized or anonymized technical and interaction data, such as device type, operating system, browser version, IP address (with anonymization applied, where applicable), page views, session duration, and on-site event interactions (e.g., link or button clicks). Such information helps us understand usage patterns, enhance user experience, and improve our website and platform functionality.
Sharing & Disclosure · Company practice
Analytics providers may collect technical and interaction data
Z.ai may use Google Analytics or other analytics providers collecting pseudonymized or anonymized data about devices, software, IP addresses, page views, session duration and interactions. IP anonymization applies where applicable. The stated purposes are understanding usage and improving experience and functionality; the wording does not promise all data is fully anonymous.
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Vendors and Service Providers: third party vendors and service providers partners who provide data processing services to us as necessary to provide you with our Services, or assist us in delivering our products, services, websites and platforms as well as improving and optimising the same, or who otherwise process personal data for purposes described in this Privacy Policy. Specifically, we may use analytics service providers, such as Google Analytics or other analytics platforms, that collect pseudonymized or anonymized technical and interaction data, such as device type, operating system, browser version, IP address (with anonymization applied, where applicable), page views, session duration, and on-site event interactions (e.g., link or button clicks). Such information helps us understand usage patterns, enhance user experience, and improve our website and platform functionality.
Sharing & Disclosure · Company practice
Prospective business transactions may involve disclosure
Personal data may be disclosed to actual or prospective business partners, investors, assignees or transferees to facilitate company asset transactions, including mergers, acquisitions and debt or asset sales.
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We may disclose your personal data to the following categories of recipients:
Business Transfers: any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or any debt or asset sale) involving any of the Companies;
Sharing & Disclosure · Company practice
Authorities and others may receive data for legal or vital-interest reasons
Z.ai may disclose personal data to competent law enforcement, regulators, government agencies, courts or other third parties such as advisers when it believes disclosure necessary under applicable law or regulation, to establish, exercise or defend its rights or let another party defend theirs, or to protect someone’s vital interests.
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We may disclose your personal data to the following categories of recipients:
Government Authorities or Other Third Parties: any competent law enforcement body, regulatory, government agency, court or other third party (such as our professional advisers) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or so a third party can defend theirs, or (iii) to protect your vital interests or those of any other person; and
Sharing & Disclosure · Company practice
Other recipients may receive data with your consent
Z.ai may disclose personal data to another person with your consent to that disclosure. This is one sharing ground, alongside the separately listed recipients and legal grounds.
Supporting quotations
With your consent: any other person, with your consent to the disclosure.
Legal Rights & Agreement Rules · User right or choice
Available privacy rights depend on where you live
Depending on residence, you may have rights to know about processing, access or change data, object, request a copy of your authorization, complain to competent authorities, withdraw consent, limit processing or request deletion. Additional information may be requested in certain circumstances. Exercising rights can affect some or all service functionality.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Legal Rights & Agreement Rules · User right or choice
You may be entitled to details about data processing
Subject to the location-dependent rights framework, the right to know covers data categories, source categories, business or commercial collection purposes and categories of third-party recipients.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Right to know: the right to know what personal data we process about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
Legal Rights & Agreement Rules · User right or choice
Access and portability have exceptions and legal conditions
Depending on where you live, you may request a copy of personal data Z.ai processes, subject to exceptions and conditions. Portability applies in certain cases and subject to applicable law.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Access & data portability: the right to request a copy of the personal data we process about you, subject to certain exceptions and conditions. In certain cases and subject to applicable law, you have the right to port your information.
Retention & Deletion · User right or choice
You may request deletion and can delete individual conversations
The location-dependent right to request deletion of data collected during service use is subject to exceptions. Separately, Z.ai says individual conversations you delete are removed immediately from conversation history and automatically deleted from its back end; it gives no back-end deletion deadline here. Its general retention terms also allow keeping data for stated obligations and other purposes.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Deletion: the right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions. You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end.
We retain personal data for as long as it is needed to provide our Services and for the other purposes outlined in this Privacy Policy. Additionally, we retain personal data when required to fulfill contractual and legal obligations, when we have a legitimate business interest (such as improving and developing our Services and enhancing their safety, security, and stability), and for the exercise or defense of legal claims.
Cross-references
contrast (model-proposed): Retention depends on service needs, obligations and other stated purposes — contrast: The policy gives deletion rights subject to exceptions and promises conversation removal, while allowing retention for service needs, obligations, business interests and claims. These are a reviewed tension, not a finding that the provisions legally contradict; the policy gives no back-end conversation deletion deadline.
Legal Rights & Agreement Rules · User right or choice
Corrections to inaccurate model output may not be technically possible
Depending on residence and subject to exceptions, you may request correction of retained inaccurate personal data. Z.ai does not guarantee factual accuracy of outputs. For inaccurate personal data about you in outputs, it promises reasonable efforts on a correction request, but says model complexity may prevent correction.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Correction: the right to request that we correct inaccurate personal data we retain about you, subject to certain exceptions. Please note that we cannot guarantee the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data relating to you, you can submit a correction request and we will make a reasonable effort to correct this information—but due to the technical complexity of our large language models, it may not always be possible for us to do so.
Use & Processing · User right or choice
An applicable objection right has overriding-ground exceptions
Where the objection right applies, you can object to personal-data processing, including profiling based on public or legitimate interest. Z.ai says it will stop unless it demonstrates compelling legitimate grounds overriding your interests, rights and freedoms, or processing is for establishing, exercising or defending legal claims.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Objection: the right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest. In places where such a right applies, we will no longer process the personal data in case of such objection unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise or defense of legal claims.
Processing may be restricted in certain circumstances
Depending on where you live, you may have a right to restrict processing in certain circumstances. This passage does not specify all qualifying circumstances.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Restriction: the right to restrict our processing of your personal data in certain circumstances.
Use & Processing · User right or choice
Consent can be withdrawn for consent-based processing
Where processing is based on your consent, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing performed on consent before withdrawal.
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Withdrawal of consent. Where our processing of your personal data is based on consent, you have the right to withdraw your consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Cross-references
qualifies (model-proposed): Communication uses contract necessity or requested consent — qualifies: Consent can be withdrawn for consent-based communications, without undoing lawful prior processing or the separately stated contract basis.
Inference & Profiling · Company commitment
Z.ai disclaims solely automated decisions with significant effects
Z.ai says it does not make decisions based solely on automated processing or profiling that produce legal effects or similarly significant effects, such as materially affecting finances or access to essential goods or services. This is a limit on those decisions, not a promise of no profiling at all.
Supporting quotations
Automated decision-making: We do not engage in decision making based solely on automated processing or profiling in a manner which produces a legal effect (i.e., impacts your legal rights) or significantly affects you in a similar way (e.g., significantly affects your financial circumstances or ability to access essential goods or services).
Legal Rights & Agreement Rules · Procedure
Rights requests require contact and proper verification
Contact Z.ai using the policy’s contact information to exercise rights. It will respond consistently with applicable law and subject to proper verification.
Supporting quotations
Please contact us by using the contact information provided in this Privacy Policy if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.
Account & Service Control · User right or choice
Settings control chat history; deleting an account is irreversible
Settings let you access and control some personal information and manage or delete chat history. If you delete your account, you cannot reactivate it or retrieve account-related content or information. This does not itself promise that every retained record is immediately erased.
Supporting quotations
You can control and access some of your personal information directly through settings. For example, you can manage your chat history. Should you choose to do so, you may also delete your chat history via your settings. If you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information in connection with your account.
Security & Safeguards · Company commitment
Reasonable safeguards do not guarantee secure transmissions
Z.ai says it uses commercially reasonable technical, administrative and physical safeguards and regularly assesses them. Internet and email transmissions are not completely secure or error-free, so it advises caution with what you send. It also disclaims responsibility for bypassing privacy settings or security measures on the service or third-party websites.
Supporting quotations
The security of your personal data is a priority for us. We implement commercially reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, theft, disclosure, alteration, or loss. We regularly assess our security practices to incorporate new technologies and methods. However, please note that no Internet or email transmission is completely secure or error-free. Specifically, emails sent to or from us may not be fully secure. As a result, we advise you to exercise caution when deciding what information to send to us via the Services or email. Additionally, we are not responsible for any bypassing of privacy settings or security measures on the Service or third-party websites.
Retention & Deletion · Company practice
Retention depends on service needs, obligations and other stated purposes
Z.ai keeps personal data as needed for services and policy purposes, contractual or legal duties, legitimate business interests such as improvement and security, and legal claims. Periods vary with data volume, type, sensitivity, purpose and legal requirements. Service-related account information and inputs are retained while you have an account; after a violation, removal from public view may be immediate while data is kept as needed to address it.
Supporting quotations
We retain personal data for as long as it is needed to provide our Services and for the other purposes outlined in this Privacy Policy. Additionally, we retain personal data when required to fulfill contractual and legal obligations, when we have a legitimate business interest (such as improving and developing our Services and enhancing their safety, security, and stability), and for the exercise or defense of legal claims.
Retention periods vary based on the volume, type, and sensitivity of the personal data, the purposes for which we use it, and any legal requirements, among other factors. For instance, when we process your personal data to provide you with the Services, we retain it as long as you have an account. This includes your account information, input. If you violate any of our terms, policies, or guidelines, we may immediately remove your account information, input from public view, but we will keep the personal data as needed to address the violation.
Retention & Deletion · Company commitment
Unneeded data is erased or anonymized under applicable law
Retention varies with the data and purposes, including keeping account information and inputs while you have an account and data needed to address violations. Once collected personal data is no longer required, Z.ai and its providers will destroy, delete, erase or anonymize it as permitted or required by law. Anonymization can leave data available for the policy’s stated uses; Z.ai commits not to re-identify it unless law requires.
Supporting quotations
Retention periods vary based on the volume, type, and sensitivity of the personal data, the purposes for which we use it, and any legal requirements, among other factors. For instance, when we process your personal data to provide you with the Services, we retain it as long as you have an account. This includes your account information, input. If you violate any of our terms, policies, or guidelines, we may immediately remove your account information, input from public view, but we will keep the personal data as needed to address the violation.
When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.
We use your information to operate, provide, develop, and improve the Service, including for the following purposes set out in the table below. We may also aggregate or anonymize Personal Data in such a way that it no longer identifies you and use this data for the purposes mentioned above, such as analyzing how our Services are being utilized, enhancing and adding new features, and conducting research. We will keep and use the anonymized data in its de-identified form and will not attempt to re-identify it, unless required by law.
Sharing & Disclosure · Company practice
Data is generally processed in Singapore and may move overseas
Depending on your location and used features, data may be transferred and processed outside your jurisdiction, including by overseas Z.ai affiliates or third parties described in the sharing section. Services, group companies and designated providers are generally based in Singapore, so processing generally occurs there. This is not an exclusive-country guarantee. Affiliate processing is for services, and vendors may support delivery, improvement or other stated policy purposes.
Supporting quotations
Depending on your location and the features of our Services that you access or use, your personal data may be transferred and processed outside the jurisdiction in which you reside, including to an affiliated company within the Z.ai Group or a third party (as outlined in section 4) located overseas.
We generally provide the Services from Singapore, and our group companies and their designated service providers are typically located in Singapore. As a result, your personal data is generally processed in Singapore.
Affiliates: our affiliated companies in the Z.ai Group and/or their designated service providers, who provide data processing services necessary to provide you with our Services;
Vendors and Service Providers: third party vendors and service providers partners who provide data processing services to us as necessary to provide you with our Services, or assist us in delivering our products, services, websites and platforms as well as improving and optimising the same, or who otherwise process personal data for purposes described in this Privacy Policy. Specifically, we may use analytics service providers, such as Google Analytics or other analytics platforms, that collect pseudonymized or anonymized technical and interaction data, such as device type, operating system, browser version, IP address (with anonymization applied, where applicable), page views, session duration, and on-site event interactions (e.g., link or button clicks). Such information helps us understand usage patterns, enhance user experience, and improve our website and platform functionality.
Sharing & Disclosure · Company commitment
Overseas transfers are subject to safeguards and legal mechanisms
Z.ai says it implements appropriate safeguards to protect data consistently with this policy and applicable laws, and only transfers data abroad in compliance with applicable laws and legally recognized transfer mechanisms. The passage does not name a specific mechanism.
Supporting quotations
We implement appropriate safeguards to ensure that your personal data remains protected in line with this Privacy Policy and applicable laws, and we only transfer your data abroad in compliance with applicable laws and legally recognized transfer mechanisms.
Account & Service Control · Restriction or exception
Services are not intended for under-18s; their use requires permission
The policy says the service is not directed to or intended for people under 18, but also says users under 18 must have a parent’s or guardian’s permission. Both statements appear together; parental permission should not be read as an unqualified promise that the service is intended for minors.
Supporting quotations
Our Services are not directed to, or intended for, the individual under 18. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to us through the Services, please contact us via the contact details set out below. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.
Retention & Deletion · Company commitment
Reports of under-13 data prompt investigation and possible deletion
Z.ai says it does not knowingly collect personal data from children under 13. If you believe a child under 13 supplied data through the service, contact Z.ai using the policy details. It will investigate notifications and delete the data if appropriate.
Supporting quotations
Our Services are not directed to, or intended for, the individual under 18. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to us through the Services, please contact us via the contact details set out below. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.
Data Access & Collection · Company practice
Cookies can personalize service and persist between sessions
Z.ai may collect information from service access or use through cookies and similar technologies. Browser cookies store information for record keeping and may retrieve previously supplied information for personalization. Persistent cookies may last across sessions; session cookies are generally deleted when the browser closes.
Supporting quotations
We may use cookies and similar technologies to gather information resulting from access and/or use of our Services. The technologies we use may include:
Cookies or Browser Cookies: Cookies are small text files stored in your computing or other electronic devices when you visit our website and platforms for record keeping purposes. Cookies can allow us to provide you with a personalized user experience, such as by allowing us to retrieve information which you previously provided us. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies may remain on your personal computer or mobile device across browsing sessions, while Session Cookies are generally deleted as soon as you close your web browser.
Data Access & Collection · Company practice
Tracking may monitor interactions and technical usage patterns
Z.ai may use cookies and similar technologies to analyze trends, administer the website, monitor interactions and understand engagement. Automatically collected technical data may include IP address, browser, ISP, referring and exit pages, accessed files, operating system, timestamps and clickstream data, to understand aggregate usage and optimize services.
Supporting quotations
We may also use cookies and similar tracking technologies to analyze usage trends, administer the website, monitor user interactions within the Services, and gain insights into how users engage with our offerings. To support these purposes, we may automatically collect certain technical information, which helps us understand aggregate usage patterns and optimize our Services. This information may include your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring and exit pages, files accessed on our website (e.g., HTML pages and graphics), operating system, date and time stamps, and clickstream data.
Data Access & Collection · Company practice
Web beacons may measure page use and performance
Some service sections may contain web beacons, also called clear GIFs or pixel tags, to count page visitors, understand use and popularity, and improve performance and reliability.
Supporting quotations
Web Beacons: Certain sections of our services may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags, and single-pixel GIFs) that permit us, for example, to count users who have visited those pages and understand how our Services are used (for example, to assess the popularity of certain pages and services) and to improve the performance and reliability of our Services.
Data Access & Collection · User right or choice
Browser cookie controls can affect service functionality
You can manage cookie preferences and features through common browser settings. Z.ai says it respects your expressed choices in accordance with applicable laws. Disabling, deleting or refusing cookies can stop some service features from functioning properly. The policy points to browser help and disclaims responsibility for linked third-party information’s accuracy, reliability and completeness.
Supporting quotations
You can manage your cookie preferences or enable cookie-related features through the settings available in commonly used web browsers. We will respect your choices regarding the use of cookies and similar technologies in accordance with applicable laws and your expressed preferences.
Please note that certain features of our Services rely on the use of cookies. If you choose to disable or delete cookies, or do not consent to their use, some parts of the Services may not function properly or as intended. For guidance on how to manage cookies, please refer to the help documentation provided by your browser. For your convenience, we have included links to cookie management instructions for popular browsers. However, we are not responsible for the accuracy, reliability, or completeness of any third-party content linked therein.
Cross-references
qualifies (model-proposed): Cookies support service operation, preferences and security — qualifies: Browser controls and expressed preferences qualify cookie use, with a warning that refusing or deleting cookies can affect functionality.
Legal Rights & Agreement Rules · Company practice
Updates are posted with an effective date unless law requires other notice
Z.ai may update the policy from time to time. It will publish the updated version and effective date on this page unless applicable law requires another type of notice. It recommends checking the policy each time you access the services.
Supporting quotations
We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law. We recommend that you review the Privacy Policy each time you access our Services to stay informed of our privacy practices.
Legal Rights & Agreement Rules · Procedure
Privacy questions and requests go to the feedback email
Send policy questions, comments and requests to user_feedback@z.ai. The controller section uses the same address for questions about personal-data use.
Supporting quotations
Questions, comments and requests regarding this policy should be addressed to user_feedback@z.ai.
The Services are provided and controlled by JINGSHENG HENGXING TECHNOLOGY PTE.LTD with its registered address in 10 ANSON ROAD, #26-03, INTERNATIONAL PLAZA, SINGAPORE 0759903. JINGSHENG HENGXING TECHNOLOGY PTE.LTD is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy. If you have any questions about how we use your personal data, please contact user_feedback@z.ai.
Legal Rights & Agreement Rules · Context
The embedded API addendum is outside this consumer analysis
Although this saved page contains an API data-processing addendum, that addendum expressly governs data provided by business and enterprise API customers and is incorporated into their Additional Terms. The consumer policy expressly excludes business-offering content and directs API users to that separate addendum. Its API-specific promises and customer duties are not consumer-policy terms.
Supporting quotations
This Data Processing Addendum (“DPA”) governs the processing of the data provided by business and enterprises users (“Customers”) through API Services offered by JINGSHENG HENGXING TECHNOLOGY PTE.LTD, along with its affiliates (collectively referred to as “Company”) on Z.ai platform (“Z.ai”) and is hereby incorporated into the Additional Terms for API Services.
This Privacy Policy only applies to individual users and does not apply to content that we process on behalf of customers of our business offerings. If you are enterprises or developers using the API Services (“API Services”) available on Z.ai, please refer to the Data Processing Addendum for API Services.
Cross-references
related (model-proposed): This policy covers individual users of Z.ai — references: Both scope statements distinguish individual users from business/API customers; the embedded DPA is not imported into consumer cards.