Legal Rights & Agreement Rules · Restriction or exception
US arbitration scope has stated exceptions
Section 23 generally applies to US residents or establishments. For a non-US person bringing a claim in the US, it initially governs threshold questions about its applicability. Stated court and small-claims exceptions remain.
Supporting quotations
only applies to you if your country of residence or establishment is the United States
threshold issue
exceptions to the Arbitration Agreement
small claims court
Legal Rights & Agreement Rules · Context
Incorporation of Supplemental Terms, Policies, and Privacy Policy
Access to the Airbnb Platform is governed by these Terms and incorporated supplemental policies, including the Privacy Policy, Payments Terms, and Community Policies.
Supporting quotations
For convenience, we have set out above several terms and policies that are referred to in these Terms. However, it is important that you note that there are other supplemental policies and terms linked from our Additional Legal Terms and Policies pages, which apply to your use of the Airbnb Platform, and are incorporated by reference, and form part of the binding legal agreement between you and Airbnb. Your use of the Airbnb Platform is also subject to the Privacy Policy.
These Terms of Service (“Terms”) are a binding legal agreement between you and Airbnb that govern the right to use the websites, applications, and other offerings from Airbnb (collectively, the “Airbnb Platform”). When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on Schedule 1 with whom you are contracting.
Legal Rights & Agreement Rules · Restriction or exception
Platform role: Airbnb does not own, control, or manage Host Listings
Airbnb is not a real estate broker, travel agency, or insurer; it provides a platform and is not a party to direct contracts between Hosts and Guests.
Supporting quotations
The Airbnb Platform enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests, Participants, or Travelers.” Hosts offer accommodations (“Accommodations”), activities, excursions, and events such as tours, classes, live performances, or outdoor activities which are designated as experiences on the Airbnb Platform (“Experiences”), services and activities often provided at an Accommodation such as personal trainers, wellness sessions, or meal preparation which are designated as services on the Airbnb Platform (“Services”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). As the provider of the Airbnb Platform, Airbnb (or its affiliates) does not own, control, offer or manage any Listings or Host Services. Airbnb is not a party to the contracts entered into directly between Hosts and Guests, nor is Airbnb a real estate broker, travel agency, or insurer. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Airbnb’s role see Section 15.
Qualifications & exceptions
Airbnb is not a party to contracts between Hosts and Guests
purpose: liability_limitation
Content & IP Rights · Permission or license
Accommodation license and host re-entry have limits
A booking gives a limited license to occupy the accommodation. Host re-entry must be reasonably necessary and allowed by the contract and law. Overstaying may lead to lawful removal and reasonable penalties; guest limits apply. Local law may separately create tenancy rights.
Supporting quotations
it is reasonably necessary
reasonable overstay penalties
Some jurisdictions have laws that create tenancy rights for Guests
Legal Rights & Agreement Rules · Context
Experience participation requires suitability checks and disclosure
Guests must confirm age, proficiency, fitness and other requirements for themselves and invitees and tell the host about medical or physical conditions or circumstances affecting participation. Extra participants must be included in the booking unless expressly authorized.
Supporting quotations
A Service, Experience, or other Host Service Reservation entitles you to participate in, attend, or use that Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness, or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend, or use the Service, Experience, or Host Service. Except where expressly authorized, you may not allow any person to join a Service, Experience, or Host Service unless they are included as an additional guest during the booking process.
Charges & Financial Obligations · Company practice
Cancellation policy can be overridden by refund protections
Host cancellation policy generally sets guest refunds, but major disruptive events, reservation issues or host cancellation may trigger rebooking or refund policies. Services and experiences have separate policies. Guests may appeal Airbnb’s decision through customer service.
Supporting quotations
In general, if you cancel a Reservation, the amount refunded to you is determined by the Host's cancellation policy that applies to that Reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control forces you to cancel a Reservation, you may be eligible for a partial or full refund under our Major Disruptive Events Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our Rebooking and Refund Policy for Homes), you may be eligible for rebooking assistance or a partial or full refund under the Rebooking and Refund Policy for Homes. Different policies apply to certain categories of Listings; for example Services and Experiences Reservations are governed by the Refund Policy for Services and Experiences. See each Additional Legal Term or Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.
Charges & Financial Obligations · Restriction or exception
Guest and Host responsibility for agreed Booking Modifications and fee adjustments
Guests and Hosts are responsible for any booking modifications agreed to and agree to pay all additional fees, taxes, and price adjustments.
Supporting quotations
Guests and Hosts are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.
Qualifications & exceptions
Responsible for additional fees and taxes resulting from changes
data: financial_data · purpose: service_operation
Legal Rights & Agreement Rules · Restriction or exception
Guest responsibility excludes separately booked service providers
Guests are responsible for their own conduct and invitees, reasonable damage requests, applicable rules and supervision of minors they are authorized to bring. The clause excludes acts of people contracted through Airbnb and invited solely to provide those booked services.
Supporting quotations
You are not responsible for the acts and omissions of anyone who you have contracted with through Airbnb for the provision of Host Services
Legal Rights & Agreement Rules · Restriction or exception
Guest assumption of risk for travel, accommodations, and activities
Guests acknowledge that activities carry inherent risks of illness, bodily injury, disability, or death, and assume all risks to the maximum extent permitted by law.
Supporting quotations
You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Airbnb Platform and any Content (as defined in Section 9), including your stay at any Accommodation, participation in any Service, Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.
Qualifications & exceptions
Voluntary assumption of all inherent physical and activity risks
purpose: liability_limitation
Legal Rights & Agreement Rules · Restriction or exception
Hosts are independent; payments have an agency exception
Hosts control whether, when, how and at what price they provide services and are not Airbnb employees, partners or agents, except Airbnb Payments’ collection-agent role.
Supporting quotations
Your relationship with Airbnb is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Airbnb, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms. Airbnb does not direct or control your Host Service, and you understand that you have complete discretion whether and when to provide Host Services, and at what price and on what terms to offer them.
Content & IP Rights · Restriction or exception
Host duty of complete and accurate listing information and rules
Hosts must provide complete and accurate information about listings, disclose all fees and rules upfront, and keep calendar availability updated.
Supporting quotations
The Airbnb Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price (including any additional charges), and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts or omissions as well as keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times.
Qualifications & exceptions
Mandatory disclosure of all fees and restrictions
data: user_content · purpose: service_operation
Legal Rights & Agreement Rules · Restriction or exception
Hosts must verify law, contract and privacy obligations
Hosts must comply with local rental, licensing and permit rules, leases and other contracts; some services may be prohibited. They must also handle guest data under privacy laws and Host Privacy Standards. Airbnb’s legal information is informational and must be independently checked.
Supporting quotations
You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours, or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.
Legal Rights & Agreement Rules · Restriction or exception
Hosts are responsible for their team and payout instructions
Hosts are accountable for personnel providing their services, must inform them of obligations and have authority to bind their organization. Co-host or third-party payouts require authority, and hosts are responsible for accurate amounts and details.
Supporting quotations
responsible and liable for the payment amounts and accuracy of any payout information
Legal Rights & Agreement Rules · Restriction or exception
Host assumption of risk for offering Host Services
Hosts acknowledge that hosting carries inherent risks and agree to assume the entire risk arising from their access to the platform and provision of Host Services.
Supporting quotations
You acknowledge that hosting carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Airbnb Platform, offering Host Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Airbnb Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services and that you are not relying upon any statement of law made by Airbnb.
Qualifications & exceptions
Host assumes all risks of hosting and property damage
purpose: liability_limitation
Charges & Financial Obligations · Restriction or exception
Accommodation hosts must maintain primary liability insurance
At their expense, accommodation hosts must maintain primary insurance for their and their staff’s liability for third-party bodily injury and property damage during a guest reservation. They must provide proof on request, immediately report lapse or cancellation and cooperate on applicable insurance claims.
Supporting quotations
during a Reservation
notify Airbnb of this immediately
timely and accurately providing information
Charges & Financial Obligations · Company practice
Host cancellations can reduce or reverse payouts
Unjustified host cancellations may incur a fee and other consequences. Applicable disruptive-event, reservation-issue or enforcement refunds can override host cancellation policy, reduce payouts and recover past payments from future payouts. Expected refunds may delay payouts. Services and experiences follow their separate policies. The supplied clause does not specify an automatic calendar block.
Supporting quotations
In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason under our Major Disruptive Events Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences.
Charges & Financial Obligations · Restriction or exception
Host tax collection, reporting, and statutory withholding
Hosts are responsible for reporting and paying all applicable local taxes; Airbnb may collect, report, or withhold taxes where required by law.
Supporting quotations
As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
Qualifications & exceptions
Host liable for tax compliance; Airbnb collects where mandated
data: financial_data · purpose: legal_compliance
Content & IP Rights · Restriction or exception
Reviews must be accurate but Airbnb does not verify them
Reviews must be accurate and avoid discriminatory, offensive, defamatory or other prohibited language. Airbnb does not verify their accuracy and warns they may be wrong or misleading. Further requirements are in linked policies.
Supporting quotations
After each Host Service, Guests and Hosts will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these Terms, applicable law, or our Content Policy or Review Policy. Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.
Content & IP Rights · Permission or license
Content license serves platform provision and promotion
Providing content grants a perpetual, worldwide, royalty-free, sublicensable and transferable license to provide or promote Airbnb across current or future media. Personal-information use remains subject to data-protection law and the Privacy Policy. Airbnb may own content it pays for or facilitates creating when extra terms say so.
Supporting quotations
Parts of the Airbnb Platform enable you to provide, share, or communicate feedback, text, photos, audio, video, information, and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Airbnb a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable license to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit, in any manner such that Content to provide and/or promote the Airbnb Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Airbnb (including its affiliates) pays for the creation of Content or facilitates its creation, Airbnb (including its affiliates) may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Airbnb (including its affiliates) the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Airbnb may make available services or automated tools to generate or translate Content and that you may use these services, interact with generated Content, or have your Content translated using such services or tools. Airbnb does not guarantee the accuracy or quality of generated Content or translations and Members are responsible for confirming the accuracy of generated Content and translations.
Charges & Financial Obligations · Company practice
Service fees non-refundable status
Airbnb charges service fees to Hosts and Guests for platform use, which are non-refundable except as expressly stated on the platform.
Supporting quotations
Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right to use the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Any applicable fees are disclosed to Guests before making a Booking. Except as otherwise provided on the Airbnb Platform, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 12.2.
Qualifications & exceptions
Service fees non-refundable by default
data: financial_data · purpose: service_operation
Security & Safeguards · Restriction or exception
Platform Rules: Anti-fraud and identity misrepresentation prohibitions
Users must not lie, misrepresent identities, create duplicate accounts to evade enforcement, or assist others in breaking platform rules.
Supporting quotations
You must follow these rules and must not help or induce others to break or circumvent these rules.
Legal Rights & Agreement Rules · Restriction or exception
Nondiscrimination and respectful conduct are required
Users must follow the Nondiscrimination Policy and must not discriminate against or harass others. The linked policy supplies further details; this clause itself does not list every protected category.
Supporting quotations
Follow our Nondiscrimination Policy and do not discriminate against or harass others.
Security & Safeguards · Restriction or exception
Web scraping, crawlers, and automated data harvesting ban
Using bots, scrapers, crawlers, or automated means to access, collect data, or scrape content from the Airbnb Platform is prohibited.
Supporting quotations
Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Airbnb Platform.
Qualifications & exceptions
Automated scraping and bot extraction ban
purpose: security
Security & Safeguards · Restriction or exception
Security circumvention, hacking, and reverse engineering ban
Users may not circumvent security controls, hack platform systems, or decompile, decipher, or reverse engineer any software or hardware.
Supporting quotations
Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Airbnb Platform or Content.
Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Airbnb Platform.
Qualifications & exceptions
Strict technological circumvention and reverse engineering ban
Charges & Financial Obligations · Restriction or exception
Off-platform booking restrictions have policy exceptions
Bookings or payments outside Airbnb are prohibited for fee or tax avoidance or any other reason, except as its Offline Fee Policy authorizes.
Supporting quotations
Do not request, make, or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
Account & Service Control · Restriction or exception
Search algorithm manipulation prohibition
Users may not engage in practices intended to artificially manipulate or game Airbnb's search ranking algorithm.
Supporting quotations
Do not engage in any practices that are intended to manipulate our search algorithm.
Qualifications & exceptions
Prohibits search algorithm manipulation
purpose: service_operation
Account & Service Control · Company practice
Termination generally uses notice with specified immediate cases
Users may end the agreement by email or account deletion. Airbnb may end it for any reason on 30 days’ notice, or immediately for violations or reasonably believed protection needs. It may terminate an account inactive for more than two years without prior notice; that is discretionary, not automatic.
Supporting quotations
You may terminate this agreement at any time by sending us an email or by deleting your account. Airbnb may terminate this agreement and your account for any reason by providing you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement immediately and without notice and stop providing access to the Airbnb Platform if you breach these Terms, you violate our Additional Legal Terms, or Policies, you violate applicable laws, or we reasonably believe termination is necessary to protect Airbnb, its Members, or third parties. If your account has been inactive for more than two years, we may terminate your account without prior notice.
Legal Rights & Agreement Rules · Procedure
Material term changes receive at least 30 days’ notice
Airbnb posts revised terms and notifies material changes at least 30 days before effectiveness through available selected contact methods, not only email. Users may terminate if they disagree; continued use after effectiveness accepts the revisions.
Supporting quotations
Airbnb may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email, notifications through the Airbnb Platform, messaging service, or any other contact method made available by us and selected by you at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.
Charges & Financial Obligations · Company practice
Damage reports include a response opportunity and recovery options
Hosts need valid evidence of directly caused physical damage, resulting booking-income or consequential losses, or extra cleaning costs. Guests receive notice and an opportunity to respond. Agreed amounts or claims Airbnb determines valid and attributable may be collected, including through payment methods, insurance or legal/collection remedies. Members must cooperate reasonably.
Supporting quotations
valid evidence
loss of booking income
cleaning costs in excess
given an opportunity to respond
referral of the matter to a collections agency
Legal Rights & Agreement Rules · Restriction or exception
Verification is not an endorsement or safety guarantee
Airbnb does not warrant listing or member safety, quality or suitability. A verified label means a relevant process occurred, not that background checks will find past misconduct or prevent future misconduct.
Supporting quotations
indicate only that the Member or Listing or Airbnb
will identify past misconduct or prevent future misconduct
Account & Service Control · Restriction or exception
Adults and entities need accurate secure accounts
Individuals must be at least 18; entities and partnerships may also register. Users must not be legally barred, must keep details accurate and credentials confidential, may not transfer the account and must immediately report suspected compromise. Airbnb may seek identity or background checks where law permits.
Supporting quotations
You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your account and must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.
Data Access & Collection · Company practice
US users authorize identity and background screening
US users authorize checks and reports from service providers, third-party databases and sources including conviction and sex-offender records or local equivalents. The clause does not promise that checks are exhaustive or always conducted.
Supporting quotations
For United States users, to help Airbnb to assess the safety, integrity, and trustworthiness of our platform and its users, you authorize Airbnb to undertake checks designed to help verify your identity or review your background, and consent that Airbnb may screen you against and obtain reports from service providers, third-party databases, or other sources including public records of criminal convictions or sex offender registrations or their local equivalents.
Legal Rights & Agreement Rules · Restriction or exception
As-is warranty disclaimer is limited by law
Airbnb supplies the platform and content as-is, disclaims warranties and does not guarantee uninterrupted operation or listing safety. Exclusions and limits on mandatory warranties apply only as far as law permits.
Supporting quotations
The Airbnb Platform and all Content are provided “as is” without warranty of any kind and Airbnb (or its affiliates) disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party; (ii) we do not warrant the performance or non-interruption of the Airbnb Platform; and (iii) we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member or Listing being "verified" (or similar language) indicate only that the Member or Listing or Airbnb (or its affiliates) has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Damage exclusions remain subject to applicable law
Airbnb excludes listed incidental, exemplary and consequential losses and personal-injury or emotional-distress damages tied to use or hosting. These exclusions may not apply where law does not allow them.
Supporting quotations
incidental, special, exemplary or consequential damages
the above limitations may not apply to you
Legal Rights & Agreement Rules · Restriction or exception
Liability caps differ for guests, hosts and others
Subject to law, the cap is guest payments during the 12 months before the event for guests, payments received in that period for hosts, and $100 for anyone else. It is not the greater of those amounts. Obligations to transmit host payments or make Host Damage Protection payments are excepted.
Supporting quotations
Except for our obligation to transmit payments to Hosts
(A) to Guests
(B) to Hosts
(C) to anyone else
If applicable law does not allow
Legal Rights & Agreement Rules · Restriction or exception
Release and indemnity cover specified claims as law permits
To the maximum extent law permits, users release, indemnify and, at Airbnb’s option, defend it and related parties against claims from violations, improper use, member interactions, tax failures or infringement. The clause includes Airbnb’s negligence and reasonable legal/accounting costs.
Supporting quotations
To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Legal Terms, Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in a Service, Experience, or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. You agree to indemnify and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any of the aforementioned claims, liabilities, damages, losses, and expenses, regardless of Airbnb’s responsibility for negligence and howsoever the same may be caused.
Legal Rights & Agreement Rules · Context
US court venue excludes small claims and agreed alternatives
For US residents or establishments, California and federal US law govern. Court claims excluded from arbitration generally go to San Francisco, except small claims or another place both parties agree.
Supporting quotations
If you reside or have your place of establishment in the United States, the laws of the State of California and the United States of America will apply to the interpretation of these Terms and any disputes arising out of or relating to these Terms or your use of the Airbnb Platform, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the arbitration agreement in Section 23 must be brought in state or federal court in San Francisco, California, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in San Francisco, California.
Legal Rights & Agreement Rules · Procedure
US arbitration follows informal resolution with exceptions
Covered US disputes generally proceed from informal negotiation to individual arbitration. Small claims and specified IP, emergency relief, public injunction, vexatious-litigation and sexual-assault/harassment claims are exceptions.
Supporting quotations
small claims court
vexatious litigation
sexual assault or sexual harassment
Legal Rights & Agreement Rules · Procedure
Send a signed notice 30 days before arbitration
Send an individual notice to CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833, including date, name, mailing address, username, account email, signature, issue and remedy. Attach the notice and proof of sending to the later demand. Applicable California limitation periods still must be met.
Supporting quotations
At least 30 days prior to a party initiating an arbitration, you and Airbnb each agree to send the other party an individualized notice of the dispute in writing (“Pre-Dispute Notice") and attempt in good faith to negotiate an informal resolution of the individual claim. If you are bringing the dispute, you must send your Pre-Dispute Notice to Airbnb by mailing it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. If Airbnb is bringing the dispute, Airbnb will send its Pre-Dispute Notice to the email address associated with your Airbnb account. A Pre-Dispute Notice must include: the date, your name, mailing address, your Airbnb username, the email address you used to set up your Airbnb account, your signature, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written demand for arbitration with the arbitration provider designated pursuant to Section 23.6, below. A claimant’s Pre-Dispute Notice requirement is a prerequisite to any arbitration, and a copy of the Pre-Dispute Notice and evidence that it was sent as required by this Section must be attached to any arbitration demand. In addition, you must make any demand for arbitration under the Arbitration Agreement before the expiration of the statute of limitations provided under the laws of the State of California. Otherwise, to the extent permitted by applicable law, you forever waive the right to pursue any claim or cause of action, of any kind or character, based on such events or facts, and such claims or causes of action are permanently barred.
Legal Rights & Agreement Rules · Procedure
Arbitrators decide clause scope and compliance
For covered disputes, arbitrators decide arbitration formation, scope and enforceability, compliance with the pre-dispute notice requirement and responsibility for fees. The agreement still contains specified court exceptions.
Supporting quotations
You and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Airbnb Platform, Host Services, or any Content (collectively, “Disputes”) will be settled by binding arbitration on an individual basis (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to a Dispute, you and Airbnb agree that an arbitrator will decide that issue. For the avoidance of doubt, you and Airbnb agree that any question regarding arbitrability and the formation, enforceability, validity, scope, or interpretation of all or part of this Section 23, including any dispute over compliance with the Pre-Dispute Notice requirement and a party’s responsibility to pay arbitration fees, shall be resolved exclusively by an arbitrator.
Legal Rights & Agreement Rules · User right or choice
Arbitration exceptions cover more than IP injunctions
Exceptions include IP infringement claims, emergency injunctions, public-injunction requests, vexatious-litigation claims and individual service-related sexual-assault or harassment claims, plus small claims. Public-injunction requests wait until arbitrable claims are resolved.
Supporting quotations
any claim or cause of action alleging actual or threatened infringement
vexatious litigation
sexual assault or sexual harassment
will be stayed pending the outcome
small claims court
Legal Rights & Agreement Rules · Procedure
AAA hearing thresholds are $50,000 and $1 million
FAA-governed arbitration uses AAA consumer rules and selected federal procedural rules. Claims of $50,000 or less normally use documents, with a hearing possible on a reasonable request. Required hearings up to $1 million are normally remote; larger ones normally occur in San Francisco County, unless agreed or directed otherwise.
Supporting quotations
Selected Federal Rules
does not exceed $1,000,000
$50,000 or less
Charges & Financial Obligations · User right or choice
Low-income fee assistance has documentation conditions
Provider rules govern fees. Income below 300% of federal poverty guidelines qualifies for a fee/cost waiver excluding arbitrator fees, requested with a sworn income and household statement. If the provider grants it and proof is supplied to Airbnb, Airbnb pays the user’s share of arbitrator fees.
Supporting quotations
Your arbitration fees and your share of arbitrator compensation shall be governed by the rules and service fee schedule of the arbitration provider administering the arbitration. The ADR Rules and the ADR Services fee schedule are available at [www.adrservices.com](http://www.adrservices.com/) and the AAA Rules and AAA Services fee schedule are available at [www.adr.org](http://www.adr.org/). If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. You may request a fee waiver by providing the arbitration provider with a declaration under oath stating your monthly income and the number of persons in your household. If a fee waiver is granted by the arbitration provider and you provide Airbnb with documents necessary to prove that your gross monthly income is less than 300% of the federal poverty guidelines, Airbnb will pay your share of any arbitrator fees.
Either party may make a request that the arbitrator impose sanctions upon proving that the other party or its attorney(s) has asserted a claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous. As allowed by applicable law, the arbitrator shall impose sanctions equal to the requesting party’s reasonable attorneys’ fees and costs upon finding that a claim or defense is groundless in fact or law, brought in bad faith or for the purpose of harassment, asserted in violation of Fed. R. Civ. P. 11(b) (treating the arbitrator as “the court”), or is otherwise frivolous. Either party may seek dismissal of any arbitration filed in violation of any provision of this Arbitration Agreement. Either party may assert in arbitration a counterclaim for the other party’s initiation of proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement. Upon finding that a party has initiated proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement, the arbitrator shall award the other party its actual damages, including but not limited to reasonable attorneys’ fees and costs.
Legal Rights & Agreement Rules · Restriction or exception
Jury waiver covers arbitrable disputes
Both sides waive jury trial for arbitrable disputes. This card does not extend that waiver beyond the clause’s stated scope.
Supporting quotations
You and Airbnb acknowledge and agree that both parties are each waiving the right to a trial by jury as to all arbitrable Disputes.
Legal Rights & Agreement Rules · Restriction or exception
Class waiver preserves lawful severance and agreed consolidation
As far as law permits, class and representative proceedings are waived. Consolidation needs written agreement or a contractual exception. If a final court decision prevents the waiver for a particular claim or remedy, that portion goes to court after arbitrable portions are resolved.
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You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing or as provided in this agreement, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.
Legal Rights & Agreement Rules · Procedure
Mass cases have a 100-claim threshold and 200-claim batches
Mass Actions involve at least 100 similar coordinated claims within 180 days and are generally waived, while mass settlements remain possible. If mass arbitration nevertheless proceeds, batches of at most 200 are alphabetized then randomly sequenced, one at a time, with one consolidated award per batch. Each batch has a 240-day target from its pre-hearing conference; a claimant without such a conference two years after the latest demand may elect court subject to the venue and class rules.
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100 or more arbitration claims are filed within 180 days
mass settlement of claims
single consolidated arbitration
within 240 days
within 2 years of the latest-filed demand
Legal Rights & Agreement Rules · Procedure
Unaccepted offers can shift post-offer arbitration costs
A written offer at least 10 days before a hearing expires at the hearing or 30 days after making it, whichever comes first. A recipient failing to beat it loses post-offer cost recovery and pays the offeror’s costs, including provider fees.
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At least 10 days before the date set for the arbitration hearing, you or Airbnb may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitration provider, who shall issue an award accordingly. If the offer is not accepted prior to the arbitration hearing or within 30 days after it is made, whichever occurs first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration, other than with respect to costs (including all fees paid to the arbitration provider). If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitration provider) from the time of the offer.
Legal Rights & Agreement Rules · User right or choice
Within 30 days after a Section 23 amendment takes effect, send a signed notice identifying name, mailing address, notice date, username and account email plus an unequivocal rejection. Mail to 888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out, or email arbitration.opt.out@airbnb.com. Rejecting an amendment does not undo earlier arbitration consent.
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If Airbnb amends this Section 23 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject the change by sending us written notice no later than 30 days of the date the change is effective. Your notice must include your name, mailing address, the date of the notice, your Airbnb username, the email address you used to set up your Airbnb account, your signature, and an unequivocal statement that you want to opt out of the amended Section 23. You must either mail your notice to this address: 888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out, or email the opt-out notice to arbitration.opt.out@airbnb.com. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.
Except as provided in Section 23.12 and subject to Section 12.6, this Section 23 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb account.
Use & Processing · Company practice
Promotional communications have controls; administrative notices continue
Airbnb sends administrative communications independently of optional email subscriptions. Promotional email settings can be changed, potentially limiting promotions. US SMS Terms apply if users consent to SMS; third-party data charges may apply.
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You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.
Legal Rights & Agreement Rules · Context
US contracting entity depends on the activity
For US users, the default is Airbnb, Inc., but identified hotel bookings may use Airbnb Travel, LLC; identified US stays of 28 nights or more may use Airbnb Stays, Inc.; identified luxury bookings may use Luxury Retreats International ULC; and services/experiences use Airbnb Beyond LLC. The schedule’s Israel/Palestinian Territories exception and product-specific identification can change the entity.
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where Airbnb Travel, LLC is identified
28 nights or more where Airbnb Stays, Inc. is identified
Luxury Retreats International ULC is identified
Booking or Offering Services or Experiences.
Airbnb Beyond LLC
Airbnb, Inc.
Airbnb Limited LLC
other than the one set out on Schedule 1
Legal Rights & Agreement Rules · Context
These cards use the US-applicable part of the supplied terms
The page contains agreements for several regions. These cards explain US-applicable provisions of the non-EEA/UK/Australia agreement; separate regional agreements and linked external policies are not independently analyzed.
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Terms of Service for Users outside of the EEA, UK, and Australia
If you reside or have your place of establishment in the United States
Use & Processing · Company practice
Search ranking uses listing and guest information
Ranking considers search criteria, availability, pricing, reviews, host performance, listing popularity and guest history and preferences. Results can vary across app, web and map, and hosts may pay to promote listings.
Supporting quotations
previous trips and saved Listings
by paying an additional fee
Charges & Financial Obligations · Permission or license
Booking accepts the total price and damage-charge authority
Guests agree to the disclosed total including offline fees, taxes and service fees. Airbnb sets a conversion rate when the display currency differs from the host’s. Booking also authorizes charging the booking payment method for damage-report amounts.
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currency conversion rate determined by us
collect Damage Report
Legal Rights & Agreement Rules · Restriction or exception
Booking confirmation creates the guest-host contract
The reservation is directly with the host and includes the terms, cancellation policy and listing/checkout requirements, which guests must read before booking. Hosts must deliver the stated service and price and prominently disclose consistent supplemental terms; fees can be deducted from payouts.
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formed directly between you and the Host
prominently disclosed in your Listing description
Account & Service Control · Restriction or exception
Listings and fees must be accurate and complete
Hosts must maintain current listing information and disclose all extra and mandatory fees. Normally there is one listing per accommodation, with multiple places in one property allowed. Off-platform fees and third-party account or review demands require the relevant policy authorization.
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one Listing per Accommodation
all mandatory fees and charges
except as expressly authorized by our Offline Fee Policy
Charges & Financial Obligations · Permission or license
Tax collection can require extra recovery or end on notice
Where Airbnb collects/remits tax for hosts, members authorize it. Shortfalls may be recovered from future payouts; the stated remedy for collected tax is a refund from the tax authority. Airbnb may stop tax collection in a jurisdiction on prior notice.
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deducting such amounts from future payouts
sole remedy
with prior notice
Charges & Financial Obligations · Company practice
Missing tax documents can delay payouts
Tax law may require collection/reporting and withholding. Without sufficient documents Airbnb may withhold up to the required amount until documentation arrives and may issue tax invoices on hosts’ behalf.
Supporting quotations
until sufficient documentation is provided
issue on your behalf invoices
Content & IP Rights · Restriction or exception
Users must hold content rights and check generated material
Users warrant rights to content and are responsible for infringement or prohibited content. Airbnb may supply generation or translation tools but does not guarantee accuracy or quality; members must verify outputs.
Supporting quotations
Members are responsible for confirming the accuracy of generated Content and translations
Charges & Financial Obligations · Company commitment
Fee changes do not change existing bookings
Applicable fees are disclosed before booking. Airbnb may change fees on notice before effectiveness, but changes do not affect earlier bookings. Users rejecting a change can terminate.
Supporting quotations
Fee changes will not affect bookings made prior
Use & Processing · Restriction or exception
Member data is limited to authorized transactions
Members may use another member’s information only as needed for authorized Airbnb transactions. Commercial messages require express consent. Providing someone else’s data requires legal compliance and authority and authorizes processing under Airbnb’s Privacy Policy.
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only use another Member’s personal information as necessary
without their express consent
must be authorized to do so
Content & IP Rights · Restriction or exception
Content and brand reuse need permission
Platform content use is limited to authorized guest/host use or appropriate permission. Mirroring/framing and use of branding need consent; confusingly similar names or domains are prohibited. The personal, noncommercial app/content license is limited and revocable and preserves owners’ own content rights.
Supporting quotations
solely as necessary
without our consent
confusingly similar
except to the extent you are the legal owner
Account & Service Control · Restriction or exception
Bookings must be real and parties must be authorized
Book only for yourself or an authorized actual guest. Do not organize unauthorized parties or events; reservation holders are responsible for rule-breaking events. Illegal services, prostitution solicitation and human trafficking are prohibited.
Supporting quotations
actually using the Host Services
any party or event during your Reservation
human trafficking
Security & Safeguards · Procedure
Report immediate danger to local authorities first
For imminent harm, contact local authorities before Airbnb, then report standards concerns. Airbnb may ask for a police report and need not act on every report except as law requires. Copyright notices follow its linked policy.
Supporting quotations
immediately contact local authorities before contacting Airbnb
Except as required by law
in accordance with our Copyright Policy
Account & Service Control · Company practice
Enforcement can cancel bookings or remove special status
For specified violations or protection needs Airbnb may limit access, hide content, cancel reservations or revoke status with or without notice. Minor violations may receive notice and a chance to remedy as Airbnb finds appropriate. Members may appeal through support; cancellation refunds and costs reduce host payouts.
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suspend or limit your access
special status
an opportunity to resolve the issue
You may appeal
Account & Service Control · Company practice
Termination cancels bookings and restricts returning
A host who closes their account cancels confirmed bookings with full guest refunds. Guest closure cancels bookings subject to cancellation policies. There is no right to restore content or accounts; suspended or terminated users cannot evade action with another account. Provisions that inherently survive, including the listed sections, continue.
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Guests will receive a full refund
not entitled to a restoration
may not register a new account
including Sections 1 through 28
Account & Service Control · Company practice
Services may change and legal orders may prompt enforcement
Airbnb reserves authority to add/remove features or accepted listing types and may take reasonably necessary actions to comply with laws and government orders or requests.
Supporting quotations
change the types of Listings
reasonably necessary to comply
Use & Processing · Company practice
Airbnb may monitor messages and recordings for stated purposes
Airbnb may record, review or edit content, messages and phone recordings for operations, safety, compliance, investigations and quality enforcement. It has no general duty to monitor, applies its policies in its discretion and expects reasonable member cooperation.
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text or in-app messages, phone recordings
has the right, but does not have any obligation
cooperate with and assist
Legal Rights & Agreement Rules · Procedure
Arbitration demands must be mailed to the designated agent
After filing, mail the demand to CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833. Airbnb does not accept other delivery formats or addresses. If AAA cannot and will not act, parties confer on a replacement or ask a court to appoint one.
Supporting quotations
will not accept service in any other format
If the AAA cannot and will not administer
Legal Rights & Agreement Rules · Restriction or exception
Arbitration information is generally confidential
Proceedings and exchanged information stay confidential to the extent law provides, except for enforcing the final award in court.
Supporting quotations
shall remain confidential
Charges & Financial Obligations · Restriction or exception
Improper arbitration claims can trigger fees and damages
As law permits, frivolous or bad-faith claims/defenses can require paying the other side’s reasonable legal fees and costs. Violating the arbitration agreement can cause dismissal, a counterclaim and actual-damages awards including costs.
Supporting quotations
arbitrator shall impose sanctions
shall award the other party its actual damages
Legal Rights & Agreement Rules · Procedure
Arbitration awards are written and generally individual
Awards must state essential findings and can be enforced in court. The arbitrator may award lawful relief but declarations and injunctions are limited to the claimant’s individual needs, with the separate public-injunction court exception.
Supporting quotations
written decision
only on an individual basis
public injunctive relief
Legal Rights & Agreement Rules · Restriction or exception
Arbitration provisions generally survive termination
Illegal portions are generally severed and the remainder enforced, subject to stated exceptions. Section 23 continues after account closure or stopping use.
Supporting quotations
remainder of the Arbitration Agreement
even if you stop using the Airbnb Platform
Legal Rights & Agreement Rules · Procedure
Assignment and notices follow specified rules
User assignment or delegation needs prior written consent. Airbnb may assign on 30 days’ prior notice. Routine notices are generally electronic through supplied contact methods, while specific notice clauses control. For Japanese bookings, the specified electronic notices satisfy the stated statutory notice obligation.
Supporting quotations
with 30 days’ prior notice
Unless specified otherwise
Article 59 (1)
Legal Rights & Agreement Rules · Restriction or exception
Entire-agreement and nonwaiver clauses preserve other remedies
The terms and incorporated materials replace prior agreements and generally confer no third-party rights. Invalid terms are struck subject to stated arbitration exceptions. Nonenforcement is not waiver without written agreement; using one remedy ordinarily preserves others.
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supersede any and all prior
without prejudice to its other remedies
Legal Rights & Agreement Rules · Restriction or exception
Third-party tools have separate terms and warranty limits
External services follow their own terms and privacy rules and are not endorsed. Google disclaims translation warranties and Maps/Earth has its own terms. Apple app downloads use Apple’s application license. These linked agreements are not independently analyzed here.
Supporting quotations
subject to different terms and privacy practices
Google disclaims all warranties related to the translations
Apple’s Licensed Application End User License Agreement
Legal Rights & Agreement Rules · Restriction or exception
Unavoidable external events can excuse performance
Airbnb disclaims liability for delays or failure caused by abnormal or unforeseeable events outside reasonable control whose consequences were unavoidable despite efforts, including the listed disasters, conflicts and shortages.
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unavoidable despite all efforts to the contrary
Legal Rights & Agreement Rules · Context
Contracting entities can change with location or identified products
The contracting entity depends on residence and activity, and a product-specific entity identified by Airbnb can override the schedule. Moving residence changes the entity and applicable terms from that date. Airbnb.org is a separate public charity, not owned or controlled by Airbnb.
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from the date on which your place of residence or establishment changes