Operating corporate entity and non-EEA geographic scope
WhatsApp LLC provides the services to users located outside the European Economic Area / European Region.
Supporting quotations
WhatsApp LLC ("WhatsApp," "our," "we," or "us") provides the services described below to you ("Services") unless you live in a country or territory in the European Economic Area (which includes the European Union) and any other included country or territory (collectively referred to as the "[European Region](https://faq.whatsapp.com/general/security-and-privacy/who-is-providing-your-whatsapp-services)").
Qualifications & exceptions
Applies outside the European Region (which is served by WhatsApp Ireland)
data: location_data · purpose: service_operation
Sharing & Disclosure · Company practice
Information sharing and receiving with Meta Companies
WhatsApp shares information with and receives information from other Meta Companies to provide cross-app integrations, safety, and ads/products experiences.
Supporting quotations
Affiliated Companies. We are part of the [Meta Companies](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-companies). As part of the [Meta Companies](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-companies), WhatsApp receives information from, and shares information with, the [Meta Companies](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-companies) as described in WhatsApp's [Privacy Policy](https://www.whatsapp.com/legal/privacy-policy), including to provide integrations which enable you to connect your WhatsApp experience with other [Meta Company Products](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-company-products); to ensure security, safety, and integrity across the [Meta Company Products]
Qualifications & exceptions
Shared across Meta Companies pursuant to Privacy Policy
Legal Rights & Agreement Rules · Restriction or exception
WhatsApp cannot reach emergency services
WhatsApp does not connect you to police, fire, hospitals or emergency call centers. Ensure you can use a mobile phone, landline or another service to reach them.
Supporting quotations
NO ACCESS TO EMERGENCY SERVICES: There are important differences between our Services and your mobile phone and a fixed-line telephone and SMS services. Our Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency services providers through a mobile phone, a fixed-line telephone, or other service.
Account & Service Control · Restriction or exception
Mandatory mobile phone number registration and update obligation
Users must register with accurate information, provide a current mobile phone number, and promptly update the number when changed via in-app settings.
Supporting quotations
Registration. You must register for our Services using accurate information, provide your current mobile phone number, and, if you change it, update your mobile phone number using our in-app change number feature.
Qualifications & exceptions
Accurate phone number required for account operation
Where law permits, you may regularly upload address-book phone numbers, including contacts who do not use WhatsApp.
Supporting quotations
Address Book. You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts.
Account & Service Control · Restriction or exception
Independent use generally starts at 13
Independent registration requires age 13 or a higher local minimum. Parents or guardians may create a younger child’s parent-managed account only where available and should read the terms with the child.
Supporting quotations
Age. You must be at least 13 years old to register for and use our Services on your own (or such greater age required in your country or territory). If you are under this age, your parent or guardian can create a parent-managed account for you if it is available in your country or territory. If you are creating a parent-managed account, please read these Terms with your child and ensure that you both understand them.
Use & Processing · Permission or license
Consent to automatic software updates and administrative notifications
Users consent to manual or automatic downloads of software updates and receipt of essential service notifications.
Supporting quotations
In order to use our Services, you consent to manually or automatically download and install updates to our Services. You also consent to our sending you notifications via our Services from time to time, as necessary to provide our Services to you.
Qualifications & exceptions
Consent to automatic client updates and service notices
Charges & Financial Obligations · Restriction or exception
User responsibility for data plans, internet fees, and taxes
Users are solely responsible for carrier cellular data charges, internet provider fees, and any taxes associated with using the service.
Supporting quotations
Fees And Taxes. You are responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your use of our Services.
Qualifications & exceptions
User pays all third-party carrier and internet fees
purpose: service_operation
Use & Processing · Context
Incorporation of WhatsApp Privacy Policy regarding message and user data
The Privacy Policy describes collection, usage, and sharing practices for message data, user information, and individual privacy rights.
Supporting quotations
WhatsApp cares about your privacy. WhatsApp’s [Privacy Policy](https://www.whatsapp.com/legal/privacy-policy) describes our data (including message) practices, including the types of information we receive and collect from you, how we use and share this information, and your rights in relation to the processing of information about you.
Qualifications & exceptions
Detailed data practices set forth in separate Privacy Policy
Harmful conduct and unauthorized non-personal use are prohibited
The terms prohibit illegal, abusive, deceptive and infringing use, impersonation, impermissible bulk or automated communications, and non-personal use unless WhatsApp authorizes it.
Supporting quotations
Legal And Acceptable Use. You must access and use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that: (a) violate, misappropriate, or infringe the rights of WhatsApp, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm; (c) involve publishing falsehoods, misrepresentations, or misleading statements; (d) impersonate someone; (e) involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like; or (f) involve any non-personal use of our Services unless otherwise authorized by us.
Security & Safeguards · Restriction or exception
Technical restrictions target unauthorized access and collection
The terms prohibit reverse engineering, malicious code and disruption, unauthorized automated account creation or data collection, unauthorized resale or competing APIs, and fraudulent reports or appeals. Expressly provided tools can authorize multi-device network use.
Supporting quotations
Harm To WhatsApp Or Our Users. You must not (or assist others to) directly, indirectly, through automated or other means, access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services; (b) send, store, or transmit viruses or other harmful computer code through or onto our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the safety, security, confidentiality, integrity, availability, or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect information of or about our users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for our Services or data obtained from us or our Services in an unauthorized manner; (h) distribute or make our Services available over a network where they could be used by multiple devices at the same time, except as authorized through tools we have expressly provided via our Services; (i) create software or APIs that function substantially the same as our Services and offer them for use by third parties in an unauthorized manner; or (j) misuse any reporting channels, such as by submitting fraudulent or groundless reports or appeals.
Security & Safeguards · Restriction or exception
Account safeguard obligation and prompt breach notification
Users must keep their device and account credentials secure and notify WhatsApp promptly in the event of unauthorized access or a security breach.
Supporting quotations
Keeping Your Account Secure. You are responsible for keeping your device and your WhatsApp account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services.
Qualifications & exceptions
User duty to secure account and notify of compromises
data: credentials · purpose: security
Sharing & Disclosure · Company practice
Third-party services and cloud backup integration governed by third-party terms
Integrations with third-party backup providers (such as Google Drive or Apple iCloud) or external web links are governed by the third parties' respective terms and policies.
Supporting quotations
Our Services may allow you to access, use, or interact with third-party websites, apps, content, other products and services, and [Meta Company Products](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-company-products). For example, you may choose to use third-party data backup services (such as iCloud or Google Drive) that are integrated with our Services or interact with a share button on a third-party’s website that enables you to send information to your WhatsApp contacts. Please note that these Terms and our [Privacy Policy](https://www.whatsapp.com/legal/privacy-policy) apply only to the use of our Services. When you use third-party products or services or [Meta Company Products](https://faq.whatsapp.com/general/security-and-privacy/the-facebook-company-products), their terms and privacy policies will govern your use of those products or services.
Qualifications & exceptions
External backups governed by third-party cloud policies
WhatsApp claims no ownership but you must hold needed rights
WhatsApp does not claim ownership of submitted information. You must have the necessary rights to submit it and grant the licenses in the terms.
Supporting quotations
Your Rights. WhatsApp does not claim ownership of the information that you submit for your WhatsApp account or through our Services. You must have the necessary rights to such information that you submit for your WhatsApp account or through our Services and the right to grant the rights and licenses in our Terms.
Content & IP Rights · Restriction or exception
Brand and other IP use needs permission
WhatsApp owns the listed service IP. Using it requires express permission and compliance with brand guidelines; affiliated companies’ marks likewise need permission, including permission in their published guidelines.
Supporting quotations
WhatsApp’s Rights. We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks (or any similar marks), domains, logos, trade dress, trade secrets, patents, and other intellectual property rights unless you have our express permission and except in accordance with our [Brand Guidelines](https://about.meta.com/brand/resources/whatsapp/whatsapp-brand). You may use the [trademarks of our affiliated companies](https://about.meta.com/brand/resources/meta/our-trademarks/) only with their permission, including as authorized in any published brand guidelines.
Content & IP Rights · Permission or license
Worldwide service operating license and 30-day undelivered message retention
Users grant WhatsApp a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to process content to operate the service, including storing undelivered messages for up to 30 days.
Supporting quotations
Your License To WhatsApp. In order to operate and provide our Services, you grant WhatsApp a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are for the limited purpose of operating and providing our Services (such as to allow us to display your profile picture and status message, transmit your messages, and store your undelivered messages on our servers for up to 30 days as we try to deliver them).
Qualifications & exceptions
Limited purpose of service delivery; up to 30 days undelivered message retention
Limited revocable personal client software license grant
WhatsApp grants users a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use client apps solely to access the services.
Supporting quotations
WhatsApp’s License To You. We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services, subject to and in accordance with our Terms. This license is for the sole purpose of enabling you to use our Services in the manner permitted by our Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.
Qualifications & exceptions
Personal, revocable, non-transferable
purpose: license_grant
Content & IP Rights · Restriction or exception
Account suspension for repeat copyright and trademark infringement
WhatsApp may disable or terminate accounts for repeat or serious infringement of third-party intellectual property rights.
Supporting quotations
We may take action with respect to your account, including disabling or suspending your account, if you clearly, seriously or repeatedly infringe the intellectual property rights of others or where we are required to do so for legal reasons. Disabling or suspending your account will be in accordance with the "[Termination](https://www.whatsapp.com/legal/terms-of-service?eea=0#terms-of-service-availability-and-termination-of-our-services)" section below.
Legal Rights & Agreement Rules · Restriction or exception
AS IS service disclaimer of express and implied warranties
Services are provided 'as is' without warranties of merchantability, fitness for purpose, title, error-free operation, or virus protection.
Supporting quotations
YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS.
Qualifications & exceptions
Subject to consumer rights that cannot be waived by law
purpose: warranty_disclaimer
Legal Rights & Agreement Rules · Restriction or exception
Third-party claim release includes unknown claims where law allows
You release WhatsApp parties from claims connected with claims you have against third parties, including known and unknown claims. Local laws that prohibit this disclaimer preserve your rights. US residents also waive California Civil Code 1542 or similar protections for unknown claims.
Supporting quotations
IF YOU ARE A UNITED STATES RESIDENT, YOU WAIVE ANY RIGHTS YOU MAY HAVE UNDER CALIFORNIA CIVIL CODE §1542, OR ANY OTHER SIMILAR APPLICABLE STATUTE OR LAW OF ANY OTHER JURISDICTION, WHICH SAYS THAT: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
Legal Rights & Agreement Rules · Restriction or exception
Damage exclusions apply only as far as law permits
WhatsApp excludes lost profits and consequential, punitive and similar damages to the maximum extent law permits. Some jurisdictions may disallow part or all of those exclusions.
Supporting quotations
THE WHATSAPP PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES (HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, INCLUDING NEGLIGENCE), EVEN IF THE WHATSAPP PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Legal Rights & Agreement Rules · Restriction or exception
Aggregate cap is the greater of $100 or prior-year payments
The stated liability cap is the greater of $100 or what you paid WhatsApp in the preceding 12 months. It applies only to the extent applicable law allows.
Supporting quotations
OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS.
Legal Rights & Agreement Rules · Restriction or exception
Third-party claim indemnity is subject to local legal rights
To the extent law permits, users must indemnify WhatsApp parties for third-party claims tied to use or content, violations or misrepresentations, including reasonable legal costs, and cooperate in defense or settlement. Nonwaivable local rights remain.
Supporting quotations
If anyone brings a claim ("Third-Party Claim") against us related to your actions, information, or content on WhatsApp, or any other use of our Services by you, you will, to the maximum extent permitted by applicable law, indemnify, and hold the WhatsApp Parties harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (a) your access to or use of our Services, including information and content provided in connection therewith; (b) your breach of our Terms or applicable law; or (c) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any Third-Party Claim. Your rights with respect to WhatsApp are not modified by the foregoing indemnification if the laws of your country or territory of residence, applicable as a result of your use of our Services, do not permit it.
Legal Rights & Agreement Rules · Procedure
California venue includes a WhatsApp home-country option
Non-arbitrable disputes generally go to the Northern District of California or state courts in San Mateo County. WhatsApp may instead bring its non-arbitrable dispute in a competent court in your country of residence.
Supporting quotations
you and WhatsApp agree that any such claim or cause of action (each, a “Dispute,” and together, “Disputes”) will be resolved exclusively in the United States District Court for the Northern District of California or a state court located in San Mateo County in California, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or cause of action, and the laws of the State of California will govern any such claim or cause of action without regard to conflict of law provisions.
Legal Rights & Agreement Rules · Context
California state governing law
The laws of the State of California govern the Terms and any dispute in arbitration or court, without regard to conflict-of-laws principles.
Supporting quotations
Governing Law. The laws of the State of California govern our Terms, as well as any Disputes, whether in court or arbitration, which might arise between WhatsApp and you, without regard to conflict of law provisions.
Qualifications & exceptions
Governed by California law
purpose: dispute_resolution
Legal Rights & Agreement Rules · Restriction or exception
One-year claim limit excludes specified disputes
Both sides generally must begin a claim within one year after it first arises, to the fullest extent law permits. Defined Excluded Disputes, including IP and unauthorized-service-interference disputes, are excepted.
Supporting quotations
except for the Excluded Disputes defined below
enforcement or infringement of your or our intellectual property rights
Account & Service Control · Restriction or exception
Access may end and inactive accounts may be deleted
WhatsApp may change, suspend or terminate access at any time for any reason, including violations or legal risk. Accounts that never activate or remain inactive for an extended time may be deleted. Listed license and legal provisions survive termination.
Supporting quotations
We may modify, suspend, or terminate your access to or use of our Services anytime for any reason, such as if you violate the letter or spirit of our Terms or create harm, risk, or possible legal exposure for us, our users, or others. We may also disable or delete your account if it does not become active after account registration or if it remains inactive for an extended period of time. The following provisions will survive any termination of your relationship with WhatsApp: "Licenses," "Disclaimers And Release," "Limitation Of Liability," "Indemnification," "Dispute Resolution," "Availability Of Our Services," "Other," and "Special Arbitration Provision For United States Or Canada Users."
Legal Rights & Agreement Rules · Context
Entire-agreement rule permits a signed alternative
These terms supersede prior agreements unless a mutually executed agreement states otherwise.
Supporting quotations
Unless a mutually executed agreement between you and us states otherwise, our Terms make up the entire agreement between you and us regarding WhatsApp and our Services, and supersede any prior agreements.
Legal Rights & Agreement Rules · Restriction or exception
Export control compliance and prohibition against location proxying
Users must comply with US and international export laws and sanctions; disguising location through IP proxying or accessing from restricted areas is prohibited.
Supporting quotations
You will comply with all applicable United States and non-United States export control and trade sanctions laws ("Export Laws"). You will not, directly or indirectly, export, re-export, provide, or otherwise transfer our Services: (a) to any individual, entity, territory, or country prohibited by Export Laws; (b) to anyone on United States or non-United States government restricted parties lists; or (c) for any purpose prohibited by Export Laws, including nuclear, chemical, or biological weapons, or missile technology applications without the required government authorizations. You will not use or download our Services if you are located in a restricted country or territory, if you are currently listed on any United States or non-United States restricted parties list, or for any purpose prohibited by Export Laws, and you will not disguise your location through IP proxying or other methods.
Qualifications & exceptions
Prohibits IP proxying and access from sanctioned destinations
Material term changes receive notice as appropriate
WhatsApp may update the terms and provides notice of material changes as appropriate. Continued use accepts the changes; a user who disagrees must stop using the service by deleting the account.
Supporting quotations
We may amend or update these Terms. We will provide you notice of material amendments to our Terms, as appropriate, and update the "Effective Date" at the top of our Terms. Your continued use of our Services confirms your acceptance of our Terms, as amended. We hope you will continue using our Services, but if you do not agree to our Terms, as amended, you must stop using our Services by deleting your account.
Sharing & Disclosure · Company practice
Assignment can transfer the contract and information
WhatsApp may assign rights and obligations and transfer information to affiliates, successors or a new owner, including through corporate transactions or law. The terms continue with that party. After notice, users who reject the assignment must stop using the service and delete their accounts.
Supporting quotations
All of our rights and obligations under our Terms are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. In the event of such an assignment, these Terms will continue to govern your relationship with such third-party. We hope you will continue using our Services, but if you do not agree to such an assignment, you must stop using our Services by deleting your account after having been notified of the assignment.
Account & Service Control · Restriction or exception
User assignment needs consent; children can take over at the minimum age
Users generally need prior written consent to transfer contractual rights or duties. A child on a parent-managed account may manage it on reaching 13 or the applicable higher local minimum.
Supporting quotations
You will not transfer any of your rights or obligations under our Terms to anyone else without our prior written consent.
Account & Service Control · Restriction or exception
Parents are responsible for parent-managed account activity
A parent who creates a child’s account below 13 or the local minimum age and permits use is subject to the terms and responsible for the child’s activity.
Supporting quotations
If you created a parent-managed account for a user under 13 (or the minimum age required in your country) and allow them to use our Services, you are subject to these Terms and responsible for your child’s activity on our Services.
Content & IP Rights · Permission or license
Royalty-free unrestricted license to user suggestions and feedback
WhatsApp may utilize user feedback or product suggestions without any restrictions, accounting, or obligation to compensate.
Supporting quotations
We always appreciate your feedback or other suggestions about WhatsApp and our Services, but you understand that you have no obligation to provide feedback or suggestions and that we may use your feedback or suggestions without any restriction or obligation to compensate you for them.
Qualifications & exceptions
Unrestricted, royalty-free use of unsolicited feedback
purpose: service_operation
Legal Rights & Agreement Rules · Procedure
US and Canadian arbitration has exclusions and opt-out rights
Covered US and Canadian disputes use individual arbitration with a court-trial waiver. Excluded disputes and eligible individual small claims are excepted, and users may timely opt out.
Supporting quotations
EXCEPT FOR THOSE THAT INVOLVE INTELLECTUAL PROPERTY DISPUTES
You may opt out of this agreement to arbitrate.
your local “small claims” court
Legal Rights & Agreement Rules · Context
IP and unauthorized-interference disputes are excluded
IP enforcement/infringement and interference or unauthorized service use are Excluded Disputes. Privacy and publicity disputes are not excluded on that basis; other applicable exceptions and opt-out rights remain.
Supporting quotations
"Excluded Dispute" means any Dispute relating to the enforcement or infringement of your or our intellectual property rights (such as copyrights, trademarks, domains, logos, trade dress, trade secrets, and patents) or efforts to interfere with our Services or engage with our Services in unauthorized ways (for example, automated ways). For clarity and notwithstanding the foregoing, those Disputes relating to, arising out of, or in any way in connection with your rights of privacy and publicity are not Excluded Disputes.
Legal Rights & Agreement Rules · Procedure
Written notice precedes arbitration by 60 days
Before filing, send detailed written notice with name, residence, username, account email or phone, dispute and requested relief to Meta Platforms, Inc., ATTN: WhatsApp Arbitration Filing, 1 Meta Way, Menlo Park, CA 94025. Either side may arbitrate if unresolved 60 days after receipt.
Supporting quotations
Before you commence arbitration of a Dispute, you must provide us with a written Notice of Dispute that includes your (a) name; (b) residence address; (c) username; (d) email address or phone number you use for your WhatsApp account; (e) a detailed description of the dispute; and (f) the relief you seek. Any Notice of Dispute you send to us should be mailed to Meta Platforms, Inc., ATTN: WhatsApp Arbitration Filing, 1 Meta Way, Menlo Park, CA 94025. Before we commence arbitration, we will send you a Notice of Dispute to the email address you provide, or other appropriate means. If we are unable to resolve a dispute within sixty (60) days after the Notice of Dispute is received, you or we may commence arbitration.
Legal Rights & Agreement Rules · Procedure
AAA rules govern arbitration process and fees
AAA administers through a single arbitrator under the stated rules. Those rules determine location and costs. A court decides the arbitration clause’s scope and enforceability.
Supporting quotations
The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules in effect at the time the arbitration is started, including the Optional Rules for Emergency Measures of Protection and the Supplementary Procedures for Consumer-Related Disputes (together, the “AAA Rules”). The arbitration will be presided over by a single arbitrator selected in accordance with the AAA Rules. The AAA Rules, information regarding initiating a Dispute, and a description of the arbitration process are available at [www.adr.org.](https://www.adr.org/) Issues relating to the scope and enforceability of the arbitration provision are for a court to decide. The location of the arbitration and the allocation of fees and costs for such arbitration shall be determined in accordance with the AAA Rules.
Legal Rights & Agreement Rules · User right or choice
Arbitration opt-out runs from the later applicable date
Mail written notice postmarked within 30 days of the later of first accepting the terms or becoming subject to arbitration. Address it to WhatsApp LLC, Arbitration Opt-Out, 1 Meta Way, Menlo Park, CA 94025, USA. Include your name, residence address, account mobile number and clear opt-out statement.
Supporting quotations
within 30 days of the later of: (a) the date that you first accepted our Terms; and (b) the date you became subject to this arbitration provision.
WhatsApp LLC
Arbitration Opt-Out
1 Meta Way,
Menlo Park, CA 94025
the mobile phone number associated with your account
Legal Rights & Agreement Rules · User right or choice
Small claims court individual litigation carveout
Users may bring individual claims in their local small claims court within jurisdictional limits as an alternative to arbitration.
Supporting quotations
Small Claims Court. As an alternative to arbitration, if permitted by your local “small claims” court’s rules, you may bring your Dispute in your local “small claims” court, as long as the matter advances on an individual (non-class) basis.
Qualifications & exceptions
Individual small claims court carveout
purpose: dispute_resolution
Legal Rights & Agreement Rules · Restriction or exception
US and Canadian class proceedings are waived
The parties waive class, consolidated and representative proceedings. If a final court ruling makes a particular dispute or requested remedy non-arbitrable under these limits, only that part proceeds in court; the rest remains subject to the provision.
Supporting quotations
No Class Actions, Class Arbitrations, Or Representative Actions For Users Located In The United States Or Canada. We and you each agree that if you are a WhatsApp user located in the United States or Canada, each of we and you may bring Disputes against the other only on its or your own behalf, and not on behalf of any other person or entity, or any class of people. We and you each agree not to participate in a class action, a class-wide arbitration, Disputes brought in a private attorney general or representative capacity, or consolidated Disputes involving any other person or entity in connection with any Dispute. If there is a final judicial determination that any particular Dispute (or a request for particular relief) cannot be arbitrated in accordance with this provision's limitations, then only that Dispute (or only that request for relief) may be brought in court. All other Disputes (or requests for relief) remain subject to this provision.
Use & Processing · Company practice
Usage analysis includes business-message effectiveness
WhatsApp analyzes use to improve services and help businesses measure message and service effectiveness, using available information and partners, providers and affiliates.
Supporting quotations
helping businesses who use WhatsApp measure the effectiveness and distribution
Sharing & Disclosure · Company practice
Global infrastructure can move information abroad
Operating the service requires storing and distributing information in data centers worldwide, including outside your country and infrastructure run by providers or affiliates.
Supporting quotations
including outside your country of residence
Account & Service Control · Restriction or exception
Suspended users need permission to create another account
For rule violations WhatsApp may suspend or disable an account. You agree not to create another without permission if that happens.
Supporting quotations
not to create another account without our permission
Account & Service Control · Company practice
Features and device support can end
WhatsApp may change or discontinue services, features or support for devices and platforms at any time. Maintenance, failures and events outside its control can interrupt service.
Supporting quotations
We may discontinue some or all of our Services
Legal Rights & Agreement Rules · Context
Separate terms and geographic service limits may apply
WhatsApp may designate separate terms for certain services, with separate consent where applicable. It may limit service in countries where operation would violate law or subject it to local regulation.
Supporting quotations
governed by separate terms
limit our Services in any country or territory
Legal Rights & Agreement Rules · Context
English controls translations and nonwaivable rights remain
English controls conflicting translations and user-proposed changes or waivers need express consent. Failure to enforce is not waiver; invalid terms are narrowed or severed, subject to arbitration rules. Consumer rights that cannot be waived remain protected.