Effective June 28, 2026 for existing users, on acceptance for new users
For users who agreed to a prior version, the agreement is effective as of June 28, 2026; for users who had not previously agreed, it is effective on acceptance. The previous amendment was effective for all users on February 20, 2026.
Supporting quotations
For users who agreed to a prior version of our User Agreement, this agreement is effective as of June 28, 2026. For users who had not previously agreed to the User Agreement, this agreement is effective upon acceptance. The previous amendment to this User Agreement was effective for all users on February 20, 2026.
The User Agreement incorporates the Mobile App Terms and all posted policies
The User Agreement, the Mobile Application Terms of Use and all policies and additional terms posted on and in eBay's sites, applications, tools and services set out the terms on which eBay offers access to its Services. The Mobile Application Terms, all policies and additional terms posted are incorporated, and you agree to comply with all terms when accessing or using the Services.
Supporting quotations
This User Agreement, the Mobile Application Terms of Use, and all policies and additional terms posted on and in our sites, applications, tools, and services (collectively "Services") set out the terms on which eBay offers you access to and use of our Services.
The Mobile Application Terms of Use, all policies, and additional terms posted on and in our Services are incorporated into this User Agreement. You agree to comply with all terms of this User Agreement when accessing or using our Services.
Not stated here
The Mobile Application Terms of Use and the posted policies were not supplied.
Legal Rights & Agreement Rules · Context
Your eBay contracting entity depends on where you live
The contracting entity is eBay Inc. of San Jose, California if you reside in the United States, with different eBay entities for the UK, EU, Canada, India and all other countries. If you reside in India and register you also agree to the eBay.in User Agreement.
Supporting quotations
The entity you are contracting with is: eBay Inc., 2025 Hamilton Ave., San Jose, CA 95125, if you reside in the United States;
eBay (UK) Limited, 1 More London Place, London, SE1 2AF, United Kingdom, if you reside in the United Kingdom; eBay GmbH, Albert-Einstein-Ring 26, 14532 Kleinmachnow, Germany, if you reside in the European Union; eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100, Toronto, ON, M5V 1V6, Canada, if you reside in Canada;
eBay Marketplaces GmbH, Helvetiastrasse 15/17, CH-3005, Bern, Switzerland, if you reside in any other country.
If you reside in India and you register for our Services, you further agree to the
Legal Rights & Agreement Rules · Restriction or exception
Arbitration notice: individual claims and jury waiver, with an opt-out
The agreement highlights that it governs how claims between you and eBay are resolved and contains an Agreement to Arbitrate that, with limited exception, requires binding and final arbitration of claims against eBay or related third parties unless you opt out under section 19.B.9. If you do not opt out you may pursue claims and relief only individually, not in class or representative actions, and you waive the right to pursue claims in court and to a jury trial.
Supporting quotations
It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or related third parties to binding and final arbitration, unless you opt out of the Agreement to Arbitrate in accordance with section 19.B.9
If you do not opt out: (1) you will only be permitted to pursue claims against us or related third parties on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis; and (3) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.
eBay is a marketplace, not a party to sales between buyers and sellers
eBay describes itself as a marketplace where users offer, sell and buy goods and services, and says it is not a party to contracts for sale between third-party sellers and buyers and is not a traditional auctioneer.
Supporting quotations
eBay is a marketplace that allows users to offer, sell, and buy goods and services in various geographic locations using a variety of pricing formats. eBay is not a party to contracts for sale between third-party sellers and buyers, nor is eBay a traditional auctioneer.
Use & Processing · Company practice
eBay may use AI tools to run and personalize its services and detect fraud
eBay says it may use artificial intelligence or AI-powered tools and products to provide and improve its Services, offer a customized and personalized experience, provide enhanced customer service and support fraud detection, and that availability and accuracy of these tools are not guaranteed. Guidance eBay provides, such as pricing, shipping, listing and sourcing, is informational and you may follow it or not.
Supporting quotations
Any guidance eBay provides as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not.
We may use artificial intelligence or AI-powered tools and products to provide and improve our Services, to offer you a customized and personalized experience, to provide you with enhanced customer service, and to support fraud detection; availability and accuracy of these tools are not guaranteed.
Legal Rights & Agreement Rules · Restriction or exception
eBay does not control or guarantee items, users’ content
Unless expressly provided otherwise, eBay has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell or buyers to pay; or that a buyer or seller will complete a transaction or return an item. It may help facilitate resolution of disputes between buyers and sellers through programs.
Supporting quotations
We may help facilitate the resolution of disputes between buyers and sellers through various programs. Unless otherwise expressly provided, eBay has no control over and does not guarantee: the existence, quality, safety, or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.
Account & Service Control · Restriction or exception
You may not break laws, use eBay while ineligible, or share your account
You agree to comply with the User Agreement, eBay's policies and terms and all applicable laws, and not to breach or circumvent laws, third-party rights, eBay's systems, policies or account-status determinations. You may not use the Services if you cannot form legally binding contracts, for example if under 18, if you are suspended, or if transactions with you are prohibited under sanctions. You may not transfer your account or user ID without consent or share your log-in credentials with third parties, though a Multi-User Account Access program is offered for authorized users.
Supporting quotations
In connection with using or accessing our Services you agree to comply with this User Agreement, our policies, our terms, and all applicable laws, rules, and regulations, and you will not:
breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status;
use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
transfer your eBay account (including feedback) and user ID to another party without our consent;
share your log in credentials with any third parties. If you require that authorized third parties (employees, agents, etc.) have access to your account we offer a Multi-User Account Access - opens in new window or tab program for that purpose;
data: identifiers · data: demographics
Legal Rights & Agreement Rules · Restriction or exception
Buyers and sellers must pay, deliver and not manipulate prices or feedback
You agree not to fail to pay for items you purchase unless you have a valid reason under an eBay policy, fail to deliver items you sell unless you have a valid reason, manipulate the price of any item or interfere with others' listings, fail to complete delivery, clear ownership or other documentation for vehicle sales or purchases, or undermine the feedback or ratings systems.
Supporting quotations
fail to pay for items purchased by you, unless you have a valid reason as set out in an eBay policy, for example, where the seller has materially changed the item's description after you bid (see our Unpaid item policy);
fail to deliver items sold by you, unless you have a valid reason as set out in an eBay policy;
manipulate the price of any item or interfere with any other user's listings;
fail to complete delivery, clear ownership, and/or complete any other documentation associated with the sale or purchase of any vehicle;
take any action that may undermine the feedback or ratings systems (our Feedback policies);
Content & IP Rights · Restriction or exception
No false or harmful content, spam, gambling or malicious code
You agree not to create listings or provide content in inappropriate categories or areas, engage in gambling, provide false, inaccurate, misleading, deceptive, defamatory, illegal, harmful or rights-infringing content, distribute spam, unsolicited or bulk communications, chain letters or pyramid schemes, or distribute viruses or other technologies that may harm eBay or users.
Supporting quotations
create listings or provide us with content in inappropriate categories or areas of our sites;
engage in gambling;
provide us with content that is false, inaccurate, misleading, deceptive, defamatory, libelous, illegal, inappropriate, harmful, or violates and/or infringes the rights of others;
distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm eBay or the interests or property of users;
You agree not to use any robot, spider, scraper, data mining or data gathering or extraction tools or other automated means, including buy-for-me agents, LLM-driven bots or any end-to-end flow that attempts to place orders without human review, to access the Services for any purpose except with eBay's prior express permission. You also agree not to circumvent technical measures, interfere with the Services or impose an unreasonable load, commercialize any eBay application or associated information, data or software without permission, or harvest or collect or use information about users without their consent.
Supporting quotations
use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means (including, without limitation buy-for-me agents, LLM-driven bots, or any end-to-end flow that attempts to place orders without human review) to access our Services for any purpose, except with the prior express permission of eBay;
circumvent any technical measures used to provide our Services;
interfere with the functioning of our Services, such as by imposing an unreasonable or disproportionately large load on our infrastructure;
commercialize any eBay application or any information, data, or software associated with such application, except with the prior express permission of eBay; or
harvest or otherwise collect or use information about users without their consent.
data: identifiers · purpose: security
Content & IP Rights · Restriction or exception
No infringing intellectual property; exports must comply with export laws
You agree not to infringe eBay's or third parties' Intellectual Property Rights or post content that does not belong to you, including by reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling or preparing derivative works from content belonging to eBay or someone else. You also agree not to export or re-export any eBay application or tool except in compliance with export control laws and policies.
Supporting quotations
export or re-export any eBay application or tool, except in compliance with the export control laws, and rules and policies of any relevant jurisdictions;
infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to eBay.
infringe any Intellectual Property Rights that belong to third parties affected by your use of our Services or post content that does not belong to you;
Account & Service Control · Company practice
eBay may restrict accounts and remove content at its sole discretion
Sellers must meet eBay's minimum performance standards, and failure may lead to additional fees or limiting, restricting, suspending or downgrading the seller account. If eBay believes you violate the agreement or policies or abuse the Services, it may in its sole discretion limit, suspend or terminate accounts and access, delay or remove hosted content, remove special status, remove, not display or demote listings, reduce or eliminate discounts and take technical or legal steps to prevent use. Policies against offers to buy or sell outside eBay carry further actions, including fees and recovery of enforcement expenses. eBay may cancel unconfirmed or long-inactive accounts and may refuse, modify or terminate all or part of the Services to anyone for any reason.
Supporting quotations
Sellers must meet eBay's minimum performance standards. Failure to meet these standards may result in eBay charging sellers additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.
we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement.
We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.
Vehicle buyers and sellers contract with Caramel when choosing title services
For vehicle listings, online purchase and sale is powered by Caramel Dealer Services, LLC d/b/a CDS Auto Sales. When you buy or sell a vehicle listed on eBay and the buyer elects title and registration services, you are contracting with Caramel, an eBay affiliate holding state used-vehicle dealer licenses in Arizona, California, Florida, Texas and Washington, and Caramel's terms and policies govern its services.
Supporting quotations
when you purchase or sell a vehicle listed on eBay sites and the buyer elects title and registration services, you are contracting with Caramel Dealer Services, LLC d/b/a CDS Auto Sales ("Caramel"). Caramel is an eBay affiliate that holds state licenses as a used vehicle dealer in Arizona, California, Florida, Texas, and Washington.
Not stated here
Caramel's Terms of Use and Privacy Policy were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
eBay says it is not a vehicle broker or dealer and disclaims vehicle warranties
eBay states it is not a vehicle broker, dealer or agent and has never held title to, inspected, priced, possessed, shipped or sold on consignment any vehicle listed on its sites. You agree eBay does not warrant against defects or make any warranty about a vehicle's value, condition, safety, capability, fitness, merchantability or title, that information on eBay sites creates no warranty, and that you have not and will not rely on any representation as coming from eBay; it disclaims vehicle-related representations, guarantees and warranties to the fullest extent permissible.
Supporting quotations
eBay is not a vehicle broker, vehicle dealer, or an agent acting on behalf of vehicle brokers, dealers, buyers or sellers.
eBay has never: (1) held title for any vehicle listed on eBay sites; (2) inspected any vehicle listed on eBay sites; (3) set or negotiated prices for any vehicle listed on eBay sites; (4) had any vehicle listed on eBay sites in its possession; (5) shipped, distributed, or delivered any vehicle listed on eBay sites; or (6) sold a vehicle listed on eBay sites by consignment.
EBAY DOES NOT WARRANT AGAINST DEFECTS IN ANY VEHICLE, AND DOES NOT MAKE ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING REPRESENTATIONS, PROMISES, OR STATEMENTS AS TO THE VEHICLE’S VALUE, CONDITION, SAFETY, CAPABILITY, FITNESS, OR MERCHANTABILITY
EBAY MAKES NO WARRANTY CONCERNING ANY VEHICLE’S TITLE.
Legal Rights & Agreement Rules · Restriction or exception
Vehicle information is used at your own risk; seek professional advice
You agree that reliance on vehicle information on eBay sites is at your own risk and that discrepancies about availability, quality, safety, condition, pricing, financing or insurance are not eBay's fault or responsibility. eBay does not guarantee the accuracy of vehicle information or the availability, quality or safety of vehicles and does not control or guarantee financing or insurance. It says it is not an expert on matters such as valuation, law, taxes, financing, registration, insurance, inspections or mechanical fitness, and cautions you to seek professional advice.
Supporting quotations
You agree that any reliance on vehicle information on eBay sites is at your own risk. Any discrepancies or mistakes made regarding vehicle availability, quality, safety, condition, pricing, financing, insurance and the like are not the fault or responsibility of eBay.
Furthermore, neither the financing of or insurance relevant to vehicles is controlled or guaranteed by eBay.
eBay is not an expert on matters such as vehicle market valuation, laws relating to vehicles, taxes relating to vehicles, vehicle financing, vehicle registration, vehicle insurance, vehicle condition safety, and inspections, or vehicle mechanical fitness and engineering
data: payment
Account & Service Control · Company practice
eBay may consider performance history but keeps its right to refuse or terminate
When a buyer or seller issue arises eBay may consider the user's performance history and circumstances in applying policies and may be more lenient, but this does not limit its right to refuse, modify or terminate all or part of the Services, or terminate the agreement, with anyone for any reason at its discretion.
Supporting quotations
When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
The foregoing does not limit or impair our right to refuse, modify, or terminate all or part of our Services to anyone, or to terminate this agreement with anyone, for any reason at our discretion.
Charges & Financial Obligations · Company practice
Sellers pay fees; eBay may change them on 14 days’ notice
eBay charges sellers for use of its Services, and may charge buyers for supplemental services such as authentication or storage in certain categories. Selling fees are listed on its Selling fees pages, and eBay may change them by posting on the site 14 days in advance, with no advance notice for temporary promotions or fee reductions.
Supporting quotations
We charge sellers for the use of our Services. In some cases, where buyers receive supplemental Services such as authentication or storage Services for items in certain categories, we may also charge those buyers for such supplemental Services.
We may change our selling fees from time to time by posting the changes on the eBay site fourteen (14) days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
data: payment
Not stated here
The Selling fees pages were not supplied.
Charges & Financial Obligations · Restriction or exception
Sellers owe fees even for sales finalized outside eBay
If you are a seller you are liable for fees from all sales made using some or all of the Services, even if terms are finalized or payment is made outside eBay. In particular, if you offer or reference your contact information or ask a buyer for theirs in the context of buying or selling outside eBay, you may be liable to pay a final value fee for that item even if it does not sell, because of your use of the Services to be introduced to a buyer.
Supporting quotations
If you are a seller, you are liable for fees arising out of all sales made using some or all of our Services, even if sales terms are finalized or payment is made outside of eBay.
if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item, even if the item doesn't sell, given your usage of our Services for the introduction to a buyer.
data: payment · data: contacts
Charges & Financial Obligations · Restriction or exception
Sellers must keep a payment method
Sellers must have a payment method on file and pay all fees and applicable taxes by the due date. If a payment method fails or the account is past due, eBay may restrict the account, eBay Payments Entities may collect amounts owed as described in the Payments Terms of Use, and late fees apply. eBay or the collection agencies it retains may report account information to credit bureaus, so late payments, missed payments or other defaults may appear on your credit report. A dispute about eBay's credit report goes to eBay's Global Collections in Austin, Texas, and disputes about a collection agency's report must go to the agency.
Supporting quotations
You as a seller must have a payment method on file when using our selling Services and pay all fees and applicable taxes associated with your use of our Services by the payment due date.
If your payment method fails or your account is past due, we may place restrictions on your account, or the eBay Payments Entities (as defined below) may collect amounts owed in the manner described in the
eBay, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report.
If you wish to dispute the information a collection agency reported to a credit bureau regarding your eBay account, you must contact the collection agency directly.
If you wish to dispute the information eBay reported to a credit bureau (i.e., Experian, Equifax, or TransUnion) please contact us at eBay Inc., c/o Global Collections, 7700 West Parmer Lane, Building D, Austin, TX 78729.
Sellers are fully responsible for listings, including AI-generated content
When listing, you agree to comply with eBay's Listing policies and Selling practices policy and assume full responsibility for the item and for the accuracy and content of the listing, including content created with tools from eBay or third parties such as translation, image editing and generative AI tools. Your content must comply with all listing policies including the images, videos and text policy, and content that violates policies may be modified, obfuscated or deleted in eBay's sole discretion. eBay may revise listings to supplement, remove or correct information, and metatags and URL links in a listing may be removed or altered.
Supporting quotations
When listing an item for sale on our Services, you agree to comply with eBay's Listing policies and Selling practices policy and also agree that:
You assume full responsibility for the item offered and the accuracy and content of the listing, including listing content created using tools offered by eBay or third parties such as translation, image editing, and generative artificial intelligence tools;
The content you provide complies with all of our listing policies, including the Images, videos and text policy;
Content that violates any of eBay's policies may be modified, obfuscated, or deleted at eBay's sole discretion;
We may revise listings to supplement, remove, or correct information;
Metatags and URL links that are included in a listing may be removed or altered;
data: content · purpose: service_operation
Account & Service Control · Company practice
Listings may take hours to appear; fixed-price listings can renew monthly
A listing may not be immediately searchable by keyword or category for several hours, or up to 24 hours in some circumstances, and eBay cannot guarantee exact listing duration. Fixed-price listings may renew automatically every calendar month, based on the listing terms at the time, until all quantities sell or the listing is ended by you or eBay in its sole discretion.
Supporting quotations
Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). eBay can't guarantee exact listing duration;
Your fixed-price listings may renew automatically every calendar month, based on the listing terms at the time, until all quantities sell or the listing is ended by you or eBay, in its sole discretion;
Inference & Profiling · Company practice
Search placement depends on many factors
The appearance or placement of listings in search and browse results will depend on a variety of factors, including buyer location, search query, browsing site and history; the item's location, listing format, price and shipping cost, terms of service, end time, history and relevance; the seller's history including listing practices, Detailed Seller Ratings, policy compliance, feedback and defect rate; and the number of matching listings. A listing may not appear in some results regardless of the sort order chosen, some advanced upgrades are visible only on some Services, and eBay's Duplicate listings policy may affect visibility.
Supporting quotations
the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
buyer's location, search query, browsing site, and history;
item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
seller's history, including listing practices, Detailed Seller Ratings, eBay policy compliance, feedback, and defect rate; and
To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer;
Some advanced listing upgrades will only be visible on some of our Services;
eBay's Duplicate listings policy may also affect whether your listing appears in search results;
eBay may display aggregated sales data and your listings’ sales history
eBay may give you optional information to consider when creating listings, based on aggregated sales and performance history of similar sold or current listings, with results varying for individual listings. You agree eBay may display the sales and performance history of your individual listings, and their associated campaigns, to others.
Supporting quotations
We may provide you with optional information to consider when creating your listings. Such information may be based on the aggregated sales and performance history of similar sold and/or current listings; results may vary for individual listings;
You agree that we may display the sales and performance history of your individual listings (and their associated campaigns) to others;
Charges & Financial Obligations · Restriction or exception
eBay may require particular payment methods
For items listed in certain categories, subject to certain programs or at certain price points, eBay may require the use of certain payment methods under its Payments methods policy. For example, for inventory covered by authentication or storage services, buyers and sellers may be subject to escrow or payment handling requirements.
Supporting quotations
For items listed in certain categories, subject to certain programs, and/or offered or sold at certain price points, eBay may require the use of certain payment methods, subject to our Payments methods policy.
data: payment
Not stated here
The Payments methods policy was not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Sellers must remove recalled products and handle recall responsibilities
You will not sell, and will promptly remove all listings for, any product recalled by a manufacturer or governmental agency if the sale is prohibited by law or the product poses a health or safety hazard. eBay has no responsibility or liability for the safety or performance of any product listed, including recalled products, and you are solely responsible for any non-conformity, defect or compliance with any public or private recall.
Supporting quotations
You will not sell and will promptly remove all listings for any product recalled by a manufacturer or governmental agency if the sale of the product is prohibited by law or regulation or if the product poses a health or safety hazard as specified by any governmental agency.
eBay has no responsibility or liability for the safety or performance of any product that you list or sell using our Services, including any product that is subject to a recall.
Content & IP Rights · Permission or license
eBay may promote your listings, username, reviews and feedback anywhere
eBay may publish and promote your listings, including related content such as username, product reviews and feedback, in any format and through any channel, including across eBay Services, partners or third-party property or advertising media. Selling fees do not buy exclusive exposure, and eBay may display third-party advertisements or other content in any part of its Services, including listings, in its sole discretion and without consent from, or payment, fee reduction or other credit to, sellers.
Supporting quotations
eBay may publish and promote your listings, including related content such as username, product reviews and feedback, in any format and through any channel, including across any eBay Services, our partners, or third-party property or advertising medium; and
Selling fees do not purchase exclusive rights to item exposure on our Services. We may display third-party advertisements (including links and references thereto) or other content in any part of our Services, including listings, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.
Legal Rights & Agreement Rules · Restriction or exception
Buyers are bound when they buy, commit, win a bid or an offer is accepted
When buying, you agree to the Rules and policies for buyers and to read the full listing before bidding, offering, buying or committing. You enter a legally binding contract to purchase when you buy, commit to buy, your offer is accepted or you have the winning bid, regardless of when payment is due or received, unless the transaction terms say you must pay before a binding contract is formed.
Supporting quotations
When buying an item using our Services, you agree to the Rules and policies for buyers and that:
You are responsible for reading the full item listing before making a bid or offer, buying, or committing to buy;
You enter into a legally binding contract to purchase an item when you buy the item, commit to buy the item, your offer for the item is accepted, you have the winning bid for the item, or your bid for the item is otherwise accepted, regardless of when payment is due or received unless the transaction terms state that you are required to pay for the item before a binding contract is formed;
Legal Rights & Agreement Rules · Restriction or exception
Motor vehicle and real estate bids are non-binding expressions of interest
For motor vehicles and real estate, a bid or offer initiates a non-binding transaction representing a buyer's serious expression of interest and does not create a formal contract between buyer and seller.
Supporting quotations
For motor vehicles and real estate, a bid or offer initiates a non-binding transaction representing a buyer's serious expression of interest in buying the seller's item and does not create a formal contract between the buyer and the seller;
Legal Rights & Agreement Rules · Context
eBay does not transfer ownership
eBay says it does not transfer legal ownership of items from the seller to the buyer, and that Utah Code Annotated § 70A-2-401(2) and Uniform Commercial Code § 2-401(2) apply to the transfer of ownership between buyer and seller unless they agree otherwise.
Supporting quotations
We do not transfer legal ownership of items from the seller to you;
Utah Code Annotated § 70A-2-401(2) and Uniform Commercial Code § 2-401(2) apply to the transfer of ownership between the buyer and the seller, unless the buyer and the seller agree otherwise.
Legal Rights & Agreement Rules · Context
Listings may be seen and sold worldwide; other eBay sites’ agreements can apply
Listings may be viewed, purchased and shipped worldwide, and sellers can exclude countries or regions in their shipping settings. Sellers and buyers are responsible for complying with all laws applicable to international sale, purchase and shipment. If you buy on an eBay site different from your registration site you are subject to that site's User Agreement and policies for that purchase, and sellers agree eBay may display listings on other eBay sites based on shipping settings and are subject to that other site's agreement and buyer protection programs for those sales; appearance on other sites is not guaranteed.
Supporting quotations
Given the nature of eBay's global marketplace, listings may be viewed and purchased by, and shipped to, buyers around the world.
Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
If you purchase an item on an eBay site that is different from your registration site, you are subject to the User Agreement and applicable policies of that other eBay site with respect to that particular purchase
For sellers, you agree that we may display your listing for sale on an eBay site other than the site where you listed your item for sale, based on your shipping settings.
data: location
Use & Processing · Permission or license
You authorize automated translation of your content
You authorize eBay to use automated tools to translate your eBay content, including member-to-member communications, in whole or in part, into local languages where available. eBay may provide translation tools at your request, and accuracy and availability of translation are not guaranteed.
Supporting quotations
You authorize us to use automated tools to translate your eBay content, including member-to-member communications, in whole or in part, into local languages where such translation solutions are available.
The accuracy and availability of any translation are not guaranteed.
International shipping program: third-party providers handle processing
The eBay International Shipping Program lets buyers obtain parcel processing, international shipping and customs clearance services, facilitated by eBay through third-party providers under contract. By listing on eBay.com you agree to the EIS Terms and Conditions; if you choose not to participate you can opt out by updating your shipping preferences.
Supporting quotations
It is facilitated by eBay through third-party service providers that eBay has contracted with to operationalize the program. By listing your item on eBay.com you agree to the
If you choose not to participate in EIS, you can opt out of the program by updating your shipping preferences.
purpose: third_party_services
Not stated here
The EIS Terms and Conditions were not supplied.
Content & IP Rights · Permission or license
You license content to eBay and waive IP enforcement for covered uses
When you provide content using the Services, directly or indirectly, you grant eBay a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right, sublicensable through multiple tiers, to exercise any and all Intellectual Property Rights you have in it in connection with providing, expanding and promoting the Services, including developing new offerings, in any media. To the fullest extent permitted by law you waive your right to enforce your Intellectual Property Rights, including moral rights, in that content against eBay, its assignees and sublicensees and their assignees for that use.
Supporting quotations
When you provide content using our Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all Intellectual Property Rights you have in that content in connection with our provision, expansion, and promotion of our Services, including development of new offerings as part of our Services, in any media known now or developed in the future.
To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights, including any moral rights, in that content against eBay, our assignees, our sublicensees, and their assignees in connection with our, those assignees', and those sublicensees' use of that content in connection with our provision, expansion, and promotion of our Services.
You warrant your content is yours, accurate and lawful
You represent and warrant that for all content you provide you own or control all necessary rights, that it is accurate, appropriate and legal, and that its use, including derivative works, by eBay, its users or others in contract with it, in compliance with the agreement, does not and will not infringe third-party Intellectual Property Rights. eBay takes no responsibility and assumes no liability for content provided by you or any third party.
Supporting quotations
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You represent and warrant that such content is accurate, appropriate, and legal.
eBay takes no responsibility and assumes no liability for any content provided by you or any third party.
data: content
Content & IP Rights · Restriction or exception
Third-party product data may be used only in your listings
eBay offers product data, including images, descriptions and specifications, provided by third parties including users. You may use it solely in your eBay listings and eBay may modify or revoke the permission at any time in its sole discretion; you agree not to remove copyright or identification markings or create derivative works other than by including the data in your listings. eBay does not promise the content will always be available, accurate, complete or up to date, is not responsible for examining or warranting third-party content, and you agree not to attempt to hold it or its data providers liable for inaccuracies.
Supporting quotations
You may use that content solely in your eBay listings. eBay may modify or revoke such permission at any time in our sole discretion.
You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data (other than by including the data in your listings).
We try to offer reliable product data, but we cannot promise that the content provided through our Services will always be available, accurate, complete, and up-to-date.
data: content
Content & IP Rights · Context
eBay’s name, logos and marks may not be used without written permission
The name “eBay” and other eBay marks, logos, designs and phrases are trademarks, service marks or trade dress of eBay in the U.S. and other countries and may not be used without express written prior permission.
Supporting quotations
The name "eBay" and other eBay marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of eBay in the U.S. and other countries. They may not be used without the express written prior permission of eBay.
Content & IP Rights · Procedure
Copyright and IP complaints go to eBay’s VeRO program and DMCA process
eBay says it responds to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. Its Verified Rights Owner (VeRO) program works to ensure items and content do not infringe copyright, trademark or certain other rights of third parties, and if you believe your rights are infringed you can notify the VeRO team.
Supporting quotations
We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act. eBay's Verified Rights Owner (VeRO) program works to ensure that items and content using our Services do not infringe upon the copyright, trademark, or certain other intellectual property rights of third parties.
Not stated here
The VeRO notice process was not supplied.
Charges & Financial Obligations · Company practice
eBay Payments Entities may restrict access to a seller’s funds
To protect eBay from risk of liability for your actions as a seller, eBay Payments Entities may restrict access to your funds as described in the Payments Terms of Use.
Supporting quotations
To protect eBay from risk of liability for your actions as a seller, eBay Payments Entities (as defined below) may restrict access to your funds as described in the
data: payment
Not stated here
The Payments Terms of Use were not supplied.
Data Access & Collection · Permission or license
eBay may contact you with autodialed calls and texts for account purposes
eBay may contact you using autodialed or prerecorded calls and text messages, at any telephone number, and by email to any address you provided, to notify you about your account, troubleshoot, resolve a dispute, collect a debt, poll opinions, or as otherwise necessary to service your account or enforce agreements, policies or law. It may use autodialed or prerecorded calls and texts for marketing if you consent. eBay may collect other telephone numbers for you and place manual non-marketing calls to them and autodialed non-marketing calls to landlines, as described in its User Privacy Notice, and standard telephone charges may apply. You may change marketing call preferences at any time, and opt out of a text campaign by replying STOP.
Supporting quotations
eBay may contact you using autodialed or prerecorded calls and text messages, at any telephone number, and by email to any email address that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you.
eBay may also contact you using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications.
eBay may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline.
You may change your marketing communications preference for calls at any time
You may also opt out of a specific text marketing campaign by replying "STOP" to such marketing text message.
eBay may share your phone number with authorized service providers
eBay may share your telephone number with its authorized service providers as stated in its User Privacy Notice, and those providers may contact you using autodialed or prerecorded calls and texts only as authorized by eBay to carry out the account-related purposes described.
Supporting quotations
eBay may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by eBay to carry out the purposes identified above.
eBay may monitor or record calls with you or your agents without further notice
eBay may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with eBay or its agents for quality control and training purposes, or for its own protection.
Supporting quotations
eBay may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with eBay or its agents for quality control and training purposes, or for its own protection.
eBay may scan messages for fraud, rule violations and service improvement
eBay's automated systems may scan and analyze the contents of every message sent through its messaging platforms, including chat and email channels and messages between users, to detect and prevent fraud or violations of the User Agreement and to provide and improve its Services. This may lead to manual review of messages. The scanning may occur before, during or after sending, or while in storage, and may cause a message to be delayed or withheld. eBay may store message contents to conduct scanning and analysis.
Supporting quotations
eBay's automated systems may scan and analyze the contents of every message sent through its messaging platforms (including but not limited to chat and email channels), including messages between users, to: (i) detect and prevent fraudulent activity or violations of eBay's User Agreement, including the incorporated terms, notices, rules, and policies and (ii) provide and improve our Services.
This may result in a manual review of messages sent through our messaging tools. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld.
eBay may store message contents, including to conduct this scanning and analysis.
Legal Rights & Agreement Rules · Restriction or exception
Information about other users may be used only for the purpose provided
If eBay provides you with information about another user, you agree to use it only for the purposes it is provided, and may not disclose or distribute it to a third party for purposes unrelated to the Services. You may send marketing communications only to users who have consented under applicable laws, and only using eBay Services.
Supporting quotations
If eBay provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose or distribute a user's information to a third party for purposes unrelated to our Services.
you may only send marketing communications to users who have consented to receive them in accordance with applicable laws, and only using eBay Services.
Charges & Financial Obligations · Company practice
Seller returns: default automation, refunds on the seller’s behalf
Sellers can create rules to automate replacements, returns and refunds, and for all new sellers eBay sets a default rule that automates returns where returns are accepted; sellers can remove or customize preferences and agree to comply with the returns policy. Where settings automatically accept returns or replacements, an eBay-generated return shipping label is provided to the buyer. When an item is returned, or a paid transaction is canceled, eBay may issue a refund to the buyer on the seller's behalf and charge the seller for it. All seller cancellations must follow the Order cancellation policy.
Supporting quotations
Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new sellers, in listings where returns are accepted, eBay will set a default rule that automates the return process. Sellers may remove or customize their return preferences in their account settings within My eBay.
Where settings have been set to automatically accept requests for returns or replacements, an eBay-generated return shipping label will be provided to your buyer. You agree to comply with our returns policy.
When an item is returned or if a transaction is canceled after payment has been completed, eBay may issue a refund to the buyer on the seller's behalf and charge the seller for the amount of the refund.
All seller cancellations of orders must be in accordance with our Order cancellation policy.
Charges & Financial Obligations · Company practice
eBay may charge sellers for return labels and fees
eBay may charge sellers for the cost of return shipping labels and other reasonable fees when an eBay-generated label is used and the seller is responsible for its cost, returns have been automated, the seller fails to send a label so an eBay label is used, or the item is not as described and is returned under the Money Back Guarantee or other terms. eBay or eBay Payment Entities may invoice sellers for these charges and collect them as described in the Payments Terms of Use.
Supporting quotations
Additionally, eBay may charge sellers for the cost of return shipping labels and/or other reasonable fees from sellers when:
An eBay-generated return shipping label is used, and the seller is responsible for its cost;
Returns have been automated;
The seller fails to send the buyer a return shipping label and, instead, an eBay-generated shipping label is used; and/or
The item is not as described in the listing and is returned in accordance with eBay Money Back Guarantee or other applicable terms.
eBay or eBay Payment Entities may invoice sellers for these charges and collect such charges as described in the
data: payment
Charges & Financial Obligations · Restriction or exception
Buyers generally cannot cancel orders
Buyers generally do not have the right to cancel an order, but can request cancellation within the time period in the Order cancellation policy and the seller has 3 days to accept or decline. If it cannot be canceled the buyer may still return an eligible item. In certain instances the buyer may be responsible for return shipping costs and may use an eBay-generated label or buy one from a carrier; by choosing an eBay-generated label the buyer agrees eBay may deduct its cost from the refund.
Supporting quotations
Buyers generally do not have the right to cancel an order. Buyers can request to cancel an order on eBay within the time period and as provided in our Order cancellation policy, and the seller will have 3 days to accept or decline the request.
In certain instances, a buyer may be responsible for the cost of return shipping for an item returned to a seller.
By choosing to use an eBay-generated shipping label, you (as a buyer) agree that eBay may deduct the cost of the shipping label from the refund owed to you.
data: payment
Charges & Financial Obligations · Company practice
Money Back Guarantee: eBay makes final decisions and may collect from sellers
If a purchase covered by the eBay Money Back Guarantee has a problem, buyers can get their money back if an item did not arrive, is faulty or damaged, or does not match the listing. You agree to comply with the policy and permit eBay to make a final decision on any case. If a seller chooses or is required to reimburse a buyer or eBay, eBay or Payments Entities may invoice or collect the amount, and if it cannot get reimbursement it may use other collection mechanisms including collection agencies. eBay may suspend the Guarantee without notice if it suspects abuse, and you agree to make eBay whole for losses, including expenses to recoup them, from your abuse or fraud.
Supporting quotations
buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.
If you (as seller) choose to reimburse a buyer, or are required to reimburse a buyer or eBay under the eBay Money Back Guarantee, eBay or eBay Payments Entities may invoice you in the amount of the reimbursement, or collect the amount of the reimbursement from you
If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We may suspend the eBay Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy. You agree to make us whole for any losses, including expenses we incur to recoup such losses, arising out of your abuse of the eBay Money Back Guarantee, or any fraud you commit in connection with the eBay Money Back Guarantee.
data: payment
Not stated here
The eBay Money Back Guarantee policy was not supplied.
Inference & Profiling · Company practice
eBay may offer personalized recommendations based on your activity
eBay may offer personalized recommendations to provide a relevant and engaging experience and help you sell or buy items of interest. The recommendations may consider data related to your eBay activity, the item and seasonality, among other factors.
Supporting quotations
eBay may offer personalized recommendations to you to provide a relevant and engaging experience, helping you sell or buy items of interest to you. These recommendations may consider data related to your eBay activity, the item, and seasonality, among other factors.
data: browsing · purpose: personalization
Not stated here
The full set of data used is not listed; the User Privacy Notice was not supplied.
Account & Service Control · Restriction or exception
eBay Live: sellers answer for guests and personnel
eBay Live is an interactive live-streaming feature for sellers to host live events where buyers can view, interact and purchase in real time, and both sellers and buyers must follow the eBay Live policy and other rules incorporated by reference. Seller participation requires meeting eligibility criteria and complying with agreements, and each stream's primary purpose must be to promote and sell items listed through that account. Sellers are responsible for the acts and omissions of personnel and guests in their streams, and eBay may at any time in its sole discretion suspend or terminate access or require immediate removal of any individual if it believes they violated the agreement or policies.
Supporting quotations
When you access or use eBay Live as a seller or buyer, you must comply with the eBay Live policy and all other rules and policies that apply to your use of our Services
Participation in eBay Live as a seller is available to sellers who meet our eligibility criteria and remain in compliance with this User Agreement
The primary purpose of each seller's eBay Live stream must be to promote and sell items listed through that eBay account.
As an eBay Live seller, you are responsible for the acts and omissions of any personnel and guests who appear in your live streams
We may, at any time and in our sole discretion, suspend or terminate access to eBay Live, or require the immediate removal of any individual from an eBay Live stream
data: video · data: audio
Not stated here
The eBay Live policy was not supplied.
Charges & Financial Obligations · Company practice
eBay shipping labels: delivery costs owed to eBay
For eligible listings eBay may require listing with eBay shipping and using the label it provides; delivery costs paid by the buyer at checkout are paid to eBay for the label, and if the seller offers free delivery those costs are deducted from the seller's account and paid to eBay. Buyers agree that delivery costs paid at checkout are owed to eBay. By listing with eBay shipping services sellers agree to the eBay Shipping Terms and Conditions for all eligible listings, including item eligibility limits on value, weight and dimensions. If a buyer requests a return the seller may have to refund outbound delivery costs, deducted from the account, and if the seller under-declares size or weight additional delivery costs and fees are deducted.
Supporting quotations
For listings that are eligible, you may see a simplified listing flow where eBay will require you to (i) list with eBay shipping as the delivery method and (ii) ship your item using the shipping label eBay provided to you.
If you have chosen to offer free delivery, you agree that the delivery costs owed to eBay will be deducted from your account and paid to eBay
As a buyer, you agree that any delivery costs you pay at checkout for the shipping label will be owed to eBay.
By listing with eBay shipping services, you are acknowledging that you have read and agreed to the
a description of the items that are ineligible for the delivery services and restrictions on the value, weights, and dimensions of items that may qualify for eBay shipping as a delivery option.
should the buyer request a return, you may be responsible for refunding the buyer any outbound delivery costs (including for express delivery) for the label eBay provided to you, and that the outbound delivery costs will be deducted from your account to execute the refund.
If you have under-declared the size or weight of your item and additional delivery costs are due to eBay, the additional delivery costs (including any applicable administration or other fees) will be deducted from your account and paid to eBay
an acknowledgment that you agree and are responsible for ensuring that your listings and items are compliant with the
data: payment
Not stated here
The eBay Shipping Terms and Conditions were not supplied.
Charges & Financial Obligations · Context
eBay Payment Entities handle payments under separate Payments Terms of Use
Payments for goods and services sold using the Services are facilitated by designated eBay entities (eBay Payment Entities) under the Payments Terms of Use, which you agree to as applicable. To receive payment for a sale, sellers must accept and comply with those terms, including providing the Payment Entities information about themselves, their business and the financial account used to receive payments.
Supporting quotations
Payments for goods and services sold using our Services are facilitated by designated eBay entities (each, an "eBay Payment Entity")
To receive payment for an item sold using our Services, you must accept and comply with the
including the requirements to provide to eBay Payment Entities information about you, your business, and the financial account you will use to receive payments.
Charges & Financial Obligations · Permission or license
eBay may hold payments and save, reuse or update card details
Buyers pay using methods eBay Payment Entities make available, and the entities collect the transaction amount on the seller's behalf by charging the selected payment method; payments received satisfy the buyer's obligation to the seller. A transaction may be declined, frozen or held for any reason, including suspected fraud, anti-money laundering or sanctions compliance, internal risk controls or policy violations. eBay, the Payment Entity or its affiliates may save card numbers and expiration dates entered on the Services and use them as your default payment method; you consent to updates from you, your bank or payment providers, and by placing a payment method on file you authorize the Payment Entities to charge it for any amounts arising from your use of the Services, including to recover fraud proceeds or amounts refunded in error.
Supporting quotations
You may pay for items and services using the payment methods that the eBay Payment Entities make available, and the eBay Payment Entities will manage settlement of the payment to sellers. The eBay Payment Entities will collect the transaction amount on behalf of the seller by charging your selected payment method.
In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, Anti-Money Laundering ("AML") compliance, compliance with economic or trade sanctions, in connection with eBay's internal risk controls or due to potential violations of any policy of eBay or the eBay Payment Entity
eBay, the eBay Payment Entity or its affiliates may save payment information, such as credit card or debit card numbers, and card expiration dates, entered by you on our Services when you make a purchase, redeem a coupon, or make any other transaction on our Services where card information is entered. Such stored payment information may be used as your default payment method for future transactions on our Services.
you consent to eBay updating such stored information from time to time based on information provided by you, your bank or other payments services providers
By placing a payment method on file with us, you authorize eBay Payment Entities to charge your payment method(s) for any and all amounts arising from your use of our Services, including charges to recover the proceeds of any fraud perpetrated by you, or charges necessary to recoup amounts refunded to you in error;
data: payment
Charges & Financial Obligations · Restriction or exception
Refunds come from the payment entity that processed payment
If you are entitled to a refund the eBay Payment Entities will issue it if they processed the original payment, and refund timing may vary with third-party rules such as card network rules. You agree to comply with applicable laws and third-party terms for payment methods you choose, and failure may result in fees, such as currency conversion fees from your card issuer, or other actions by third parties for which the Payment Entity has no control or responsibility.
Supporting quotations
If you are entitled to a refund, the eBay Payment Entities will issue the refund if the eBay Payment Entities processed the original payment. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks;
Failure to abide by third-party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that the eBay Payment Entity has no control over, or responsibility or liability for, such fees or actions.
data: payment
Legal Rights & Agreement Rules · Restriction or exception
Services are provided “as is”; eBay doesn’t guarantee continuous operation
eBay tries to keep the Services safe, secure and functioning but cannot guarantee continuous operation or access, and bid update and other notification functions may not occur in real time and may be delayed. You agree you use the Services at your own risk and they are provided “as is” and “as available”; to the extent permitted by law eBay excludes all express or implied warranties, terms and conditions, including merchantability, fitness for a particular purpose and non-infringement.
Supporting quotations
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in eBay's applications may not occur in real time.
YOU AGREE THAT YOU ARE MAKING USE OF OUR SERVICES AT YOUR OWN RISK, AND THAT THEY ARE BEING PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. ACCORDINGLY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE EXCLUDE ALL EXPRESS OR IMPLIED WARRANTIES, TERMS AND CONDITIONS
Legal Rights & Agreement Rules · Restriction or exception
eBay excludes liability for consequential losses and a long list of causes
To the extent permitted by law, eBay, including its parent, subsidiaries, affiliates and their officers, directors, agents and employees, is not liable to you or any third party for consequential damages or losses, including loss of money, goodwill, reputation or profits and special, indirect or consequential damages, whether or not foreseeable or advised. It also is not liable for damages or losses resulting directly or indirectly from listed causes, including content you provide, use of or inability to use the Services, eBay's pricing, shipping or format guidance, delays or disruptions, malware, glitches or bugs, damage to your device, third parties' content or actions including items listed or the destruction of allegedly fake items, a suspension or other action on your account, how listings appear in search results, or changes to the agreement or policies. Some jurisdictions do not allow these exclusions.
Supporting quotations
IN NO EVENT WILL EBAY (INCLUDING OUR PARENT, SUBSIDIARIES, AND AFFILIATES, AND OUR AND THEIR OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES) BE LIABLE TO YOU OR ANY THIRD PARTY UNDER ANY CLAIM AT LAW OR IN EQUITY FOR ANY CONSEQUENTIAL DAMAGES OR LOSSES
WHETHER OR NOT THEY WERE FORESEEABLE OR EBAY WAS ADVISED OF SUCH DAMAGES OR LOSSES
the content you provide (directly or indirectly) using our Services;
pricing, shipping, format, or other guidance provided by eBay;
viruses or other malicious software obtained by accessing or linking to our Services;
the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
a suspension or other action taken with respect to your account or breach of the Using eBay section above;
the duration or manner in which your listings appear in search results as set out in the Listing Conditions section above; or
your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
your use of or your inability to use our Services;
delays or disruptions in our Services;
glitches, bugs, errors, or inaccuracies of any kind in our Services;
damage to your hardware device from the use of any eBay Service;
Qualifications & exceptions
Applies to the extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
If liable, eBay’s liability is capped at the greatest of three listed amounts
Regardless of the exclusions, if eBay is found liable, its liability to you or any third party is limited to the greatest of (a) amounts due under the eBay Money Back Guarantee up to the item's price including sales tax plus its original shipping costs, (b) the amount of fees in dispute, not exceeding the total fees you paid in the 12 months before the action giving rise to liability, or (c) $100.
Supporting quotations
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greatest of (a) any amounts due under the eBay Money Back Guarantee up to the price the item sold for on eBay (including any applicable sales tax) plus its original shipping costs, (b) the amount of fees in dispute, not to exceed the total fees you paid to us in the 12 months prior to the action giving rise to the liability, or (c) $100.
Legal Rights & Agreement Rules · Restriction or exception
You release eBay from claims arising from disputes with other users
If you have a dispute with one or more users, you release eBay, its affiliates, subsidiaries and their officers, directors, employees and agents from claims, demands and damages, actual and consequential, of every kind, known and unknown, connected with such disputes. You expressly waive statutory or other protections that would otherwise limit the release to claims you know or suspect exist at the time of agreeing.
Supporting quotations
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, and agents) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
Legal Rights & Agreement Rules · Restriction or exception
You indemnify eBay for third-party claims from your breach or improper use
You will indemnify and hold eBay, its affiliates, subsidiaries and their officers, directors, employees and agents harmless from any third-party claim or demand, including reasonable legal fees, due to or arising out of your breach of the agreement, your improper use of the Services or your breach of any law or third-party rights.
Supporting quotations
You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, and agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of our Services or your breach of any law or the rights of a third party.
Legal Rights & Agreement Rules · Context
“Disputes” cover all claims with eBay or related third parties
Related third parties include your and eBay's affiliates, subsidiaries, parent companies, predecessors, successors, assigns, and their employees and agents. You and eBay agree that all claims or disputes, past or future, that relate in any way to this or previous versions of the agreement, your use of the Services, eBay's or its agents' actions, or products or services sold, offered or purchased through the Services, will be resolved under the Legal Disputes provisions.
Supporting quotations
In this Legal Disputes section, the term "related third parties" includes your and eBay's respective affiliates, subsidiaries, parent companies, predecessors, successors, assigns, as well as your, eBay's, and these entities' respective employees and agents.
You and eBay each agree that any and all claims or disputes at law or equity that has arisen, or may arise, between you and eBay (or any related third parties) that relate in any way to or arise out of this or previous versions of this User Agreement, your use of or access to the Services, the actions of eBay or its agents, or any products or services sold, offered, or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes section.
Legal Rights & Agreement Rules · Restriction or exception
Utah law governs the agreement and disputes, subject to federal law
Except to the extent inconsistent with or preempted by federal law, the laws of the State of Utah, without regard to conflict-of-laws principles, govern the agreement and any claim or dispute between you and eBay, except as otherwise stated.
Supporting quotations
You and eBay agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Utah, without regard to principles of conflict of laws, will govern this User Agreement and any claim or dispute that has arisen or may arise between you and eBay, except as otherwise stated in this User Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Disputes must be arbitrated, with small-claims and IP-equity exceptions
You and eBay agree that any disputes or claims arising out of or relating to this or previous versions of the agreement, your use of the Services, eBay's or its agents' actions or products or services sold or purchased through the Services, including the scope of the Agreement to Arbitrate, will be resolved exclusively through final and binding arbitration rather than court. Exceptions are small claims court if the claim qualifies and stays there, and equitable relief in court for IP infringement or misuse. If a party starts arbitration on a claim within small claims jurisdiction the other may require withdrawal and filing in small claims court, and the small claims court decides jurisdiction questions. Disputes include those that arose before the agreement or arise after termination, unless noticed prior to this agreement.
Supporting quotations
any and all disputes or claims between you and eBay (or any related third parties) that arise out of or relate in any way to this or previous versions of the User Agreement, your use of or access to our Services, the actions of eBay or its agents, or any products or services sold, offered, or purchased through our Services, including the scope or applicability of this Agreement to Arbitrate (each, a "Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court.
The exceptions to this Agreement to Arbitrate are: (1) you or eBay may seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or eBay may seek equitable relief in court for infringement or other misuse of intellectual property rights
If a party initiates an arbitration asserting a claim that falls within the jurisdiction of a small claims court, the other party may, in its discretion, require that the arbitration demand be withdrawn and that the claim be filed in small claims court.
"Dispute" will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of the User Agreement as well as claims that may arise after the termination of this User Agreement, unless those disputes were noticed prior to this User Agreement.
Informal Dispute Resolution: a 45-day mandatory precondition started by web form
Before starting arbitration or small claims, you and eBay agree to good-faith informal efforts. You start by submitting a Notice of Dispute through a web form, completing all information including the claims, specific relief sought and the username, email and phone number associated with your account. eBay sends any Notice to your email address on file, and you must keep it up to date. The process lasts 45 days, is a mandatory precondition to arbitration, and limitation periods and filing deadlines are tolled while it runs.
Supporting quotations
You and eBay agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court ("Informal Dispute Resolution").
To be valid, you must complete all information on the Notice webform, including a description of the claims you are asserting, the specific relief sought, and the username, email address, and phone number associated with your account.
eBay will send any Notice to you to the email address we have on file associated with your eBay account; it is your responsibility to keep your email address up to date.
The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.
data: identifiers · data: contacts
Legal Rights & Agreement Rules · Restriction or exception
Jury trial waiver and class, representative and non-individualized relief waiver
You and eBay waive constitutional and statutory rights to sue in court and have a trial before a judge or jury, choosing instead that all Disputes be arbitrated except as specified. Each may bring claims only individually and not as a plaintiff or class member in any class, representative, collective or private attorney general action, nor seek recovery of losses incurred by a third party, and only individual relief is available; the arbitrator may award declaratory or injunctive relief only for the individual party and only as needed for that party's claim. If a final decision finds the limitations invalid for a particular claim, that claim (only) is severed from arbitration and may be brought in court, and the section does not prevent participation in a class-wide settlement.
Supporting quotations
YOU AND EBAY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.
EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, OR REPRESENTATIVE, OR COLLECTIVE BASIS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, NOR OTHERWISE TO SEEK RECOVERY OF LOSSES OR DAMAGES (WHETHER FOR YOURSELF OR OTHERS) INCURRED BY A THIRD PARTY
ONLY INDIVIDUAL RELIEF IS AVAILABLE. Subject to this Agreement to Arbitrate, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim.
that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be brought in court (pursuant to Section 19.C below), subject to your and eBay's right to appeal the court's decision.
This section does not prevent you or eBay from participating in a class-wide settlement of claims.
The arbitrator applies the User Agreement as a court would and has exclusive authority to resolve any Dispute, including the enforceability, revocability, scope or validity of the Agreement to Arbitrate, except that disputes about the class and non-individualized relief waiver are decided by a court. The award is final and binding, the Federal Arbitration Act governs, and arbitration is administered by National Arbitration & Mediation under its Comprehensive Rules, supplemented by mass filing rules where applicable. If NAM is unavailable another administrator is selected by the parties or, failing agreement, the court. The arbitrator may direct a limited exchange of information, decides claims under applicable law including principles of equity and honors privilege, and is not bound by prior arbitrations involving different users but is bound by those involving the same eBay user to the extent required by law.
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An arbitrator will apply the terms of the User Agreement as a court would. The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of the Agreement to Arbitrate, including the enforceability, revocability, scope, or validity of the Agreement to Arbitrate or any portion of the Agreement to Arbitrate, except that all Disputes regarding Section 19.B.3
The award of the arbitrator is final and binding upon you and us.
the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Agreement to Arbitrate and any arbitration, including the procedures governing Batch Arbitration.
The arbitration will be administered by National Arbitration & Mediation ("NAM") in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedure
If NAM is unavailable to administer the arbitration, another administrator will be selected by the parties or, if the parties cannot reach agreement, the court (pursuant to Section 19.C below) shall select the administrator.
The parties agree that the arbitrator shall not be bound by rulings in prior arbitrations involving different users but shall be bound by rulings in prior arbitrations involving the same eBay user to the extent required by applicable law.
The arbitrator will be either a retired judge or an attorney and will be selected by the parties from the NAM’s roster of consumer dispute arbitrators
If the parties are unable to agree upon an arbitrator within 35 days of delivery of the Demand, then NAM will appoint the arbitrator in accordance with the NAM Rules.
Arbitration demand contents, hearing location and offers of judgment
A party starting arbitration must send a Demand, which to eBay goes to its Litigation Department in Draper, Utah; eBay's Demands go to the physical address on file, which you must keep current. The Demand must include contact and username details, a statement whether the party is a U.S. resident, the legal claims and factual bases, the remedy sought with a good-faith amount, certification that Informal Dispute Resolution was completed, and certification that the party will pay filing fees, and counsel must also sign. If you are a U.S. resident the arbitration, including any in-person hearing, is in the county where you reside unless otherwise agreed, or as determined by the arbitrator for Batch Arbitration; non-U.S. residents arbitrate in Salt Lake County, Utah or another agreed location. Materials exchanged are confidential, and a party may serve a written offer of judgment at least 14 days before a hearing, with cost consequences if the other side does not do better.
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A Demand to eBay should be sent by mail to eBay Inc., Attn: Litigation Department, 339 W. 13490 S., Ste. 500, Draper, UT 84020. If eBay initiates an arbitration against you, it will send a Demand to the physical address we have on file associated with your eBay account; it is your responsibility to keep your physical address up to date.
The Demand must include: (1) the name, telephone number, mailing address, e‐mail address, and eBay user name of the party seeking arbitration, including a statement whether the party is a U.S. resident;
(4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) a statement certifying that the requesting party will pay any necessary filing fees in connection with such arbitration.
If you are a U.S. resident, and unless you and eBay otherwise agree, the arbitration, including any in-person arbitration hearing, will be conducted in the county where you reside or, in the case of Batch Arbitration, as determined by the arbitrator. If you are not a resident of the United States, then the arbitration, including any in-person arbitration hearing, will be held in Salt Lake County, Utah, United States, or another mutually agreed location.
all materials and documents exchanged during the arbitration proceedings shall be kept confidential
at least 14 days before the date set for an arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms
Charges & Financial Obligations · Restriction or exception
Arbitration fees follow NAM schedules
Filing, administration and arbitrator fees follow the applicable NAM fee schedules but may be reapportioned: if you complied with Informal Dispute Resolution and the relief sought is $10,000 or less, eBay will at your request pay all filing, administration and arbitrator fees. The parties bear their own attorneys' fees and costs unless the arbitrator finds the Dispute or relief sought frivolous or brought for an improper purpose, and an arbitrator may sanction a party that did not bring claims consistent with Rule 11(b) standards by ordering reimbursement of the responding party's arbitration costs and fees.
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if you complied with the Informal Dispute Resolution requirements in Section 1 of this Agreement and the value of the relief sought in the Dispute is $10,000 or less, at your request eBay will pay all filing, administration, and arbitrator fees associated with the arbitration.
The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Demand was frivolous or was brought for an improper purpose
the arbitrator may, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration costs and arbitrators’ fees the responding party incurred under the Fee Schedule.
(as measured by the standards set forth in Federal Rule of Civil Procedure 11(b))
Legal Rights & Agreement Rules · Procedure
Batch arbitration: 25 or more similar demands are consolidated in batches of 100
If 25 or more individual Demands of a substantially similar nature are filed against eBay by or with the same law firm or organizations within a reasonably proximate period, for example 90 days, NAM administers them in batches of 100 (or a single batch of 25 to 99), with one arbitrator, one set of fees, one procedural calendar, one hearing and one final award per batch, concurrently where possible. Demands are substantially similar if they arise from the same event or factual scenario and raise the same or similar legal issues and relief. Disagreements are decided by an Administrative Arbitrator whose fees eBay pays, and the process does not authorize class or representative arbitration.
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in the event that there are 25 or more individual Demands of a substantially similar nature filed against eBay by or with the assistance of the same law firm, group of law firms, or organizations ("Claimant’s Counsel"), within a reasonably proximate period of time, for example, a 90 day period, NAM shall (1) administer the arbitration demands in batches of 100 Demands per batch
(2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch on a consolidated basis with one set of filing and administrative fees due per batch, one procedural calendar, one hearing (if any) in a place to be selected by Claimant’s Counsel or, if Claimant’s Counsel does not have a preference, by the arbitrator, and one final award
Demands are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief.
The Administrative Arbitrator’s fees shall be paid by eBay.
This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or representative arbitration or action of any kind
if between 25 and 99 individual Demands are filed, a single batch of all those Demands
Legal Rights & Agreement Rules · Restriction or exception
If batch arbitration is invalid the whole arbitration agreement is void
If part of the Agreement to Arbitrate other than the batch provisions is invalid it is severed and the rest remains, but if the batch arbitration section is found invalid or unenforceable the entire Agreement to Arbitrate is void and all Disputes are heard in state or federal courts in Salt Lake County, Utah. You also agree that any Dispute must be initiated within the applicable statute of limitation or be time barred, and that limitation periods apply to arbitration as they would in court.
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if Section 19.B.7 ("Batch Arbitration") of this Agreement to Arbitrate is found under the law to be invalid or unenforceable then, in that case, the entire Agreement to Arbitrate shall be void, and the parties agree that all Disputes will be heard in the state or federal courts located in Salt Lake County, Utah as required in Section 19.C.
any Dispute that you have with eBay as detailed in this Agreement to Arbitrate must be initiated within the applicable statute of limitation for that claim or controversy, or it will be forever time barred.
Legal Rights & Agreement Rules · User right or choice
New users can opt out of arbitration by mail within 30 days
If you are a new user you can opt out of the Agreement to Arbitrate by mailing a signed written Opt-Out Notice, postmarked no later than 30 days from when you first accept the User Agreement, to eBay Inc.'s Litigation Department in Draper, Utah, using the provided form. It is effective only if you send it yourself on an individual basis; notices from third parties have no effect, and this is the only way to opt out. Opting out does not affect any arbitration agreements you already have, including prior versions to which you agreed, which remain in effect unless superseded, and you cannot use this procedure to opt out of previous versions. Rights to arbitration for pending proceedings are preserved, and if you opt out the rest of the agreement and Legal Disputes section continue to apply.
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IF YOU ARE A NEW USER OF OUR SERVICES, YOU CAN CHOOSE TO OPT OUT OF THIS AGREEMENT TO ARBITRATE ("OPT OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS FROM THE DATE YOU FIRST ACCEPT THIS USER AGREEMENT.
Any Opt-Out Notice will be effective only if you send it yourself, on an individual basis, and opt-out notices from any third party purporting to act on your behalf will have no effect on your or eBay’s rights. This procedure is the only way you can opt out of this Agreement to Arbitrate.
Opting out of this Agreement to Arbitrate has no effect on any arbitration agreement(s) you may currently have with us, including any previous version of this Agreement to Arbitrate to which you agreed; all such prior arbitration agreements remain in effect unless superseded by this Agreement, and you cannot use this procedure to opt out of any previous version of this Agreement to Arbitrate.
If you opt out of this Agreement to Arbitrate, all other parts of this User Agreement and its Legal Disputes section will continue to apply to you.
YOU MUST MAIL THE OPT-OUT NOTICE TO EBAY INC., ATTN: LITIGATION DEPARTMENT, RE: OPT-OUT NOTICE, 339 W. 13490 S., STE. 500, DRAPER, UT 84020.
Qualifications & exceptions
The opt-out is described for “new users”; existing users' prior agreements remain in effect.
Amendments to the Agreement to Arbitrate, other than notice addresses or site links, do not apply to claims already filed against eBay. eBay will notify you of material amendments with 30 days' notice by posting the amended terms on www.eBay.com and through the eBay Message Center and/or email. If you do not agree you may close your account within the 30-day period and will not be bound, and continued use or access, including accepting products or services sold or purchased through the Services, after posting constitutes acceptance.
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if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the future, that amendment shall not apply to any claim already filed in arbitration (or, where permitted, in court or small claims court) against eBay prior to the effective date of the amendment.
We will provide you 30 days' notice by posting the amended terms on www.eBay.com. Additionally, we will notify you through the eBay Message Center and/or by email. If you do not agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the amended terms.
Your continued use of or access to our Services, including the acceptance of any products or services sold, offered, or purchased through our Services following the posting of changes to this Agreement to Arbitrate constitutes your acceptance of any such changes.
Legal Rights & Agreement Rules · Restriction or exception
Court cases go exclusively to state or federal courts in Salt Lake County, Utah
If the Agreement to Arbitrate does not apply to you or to a particular claim, because you opted out or an arbitrator or court so decides, any claim or dispute between you and eBay will be resolved exclusively by a state or federal court in Salt Lake County, Utah, and both submit exclusively to personal jurisdiction there.
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If the Agreement to Arbitrate above is found not to apply to you or to a particular claim, request for relief, or Dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute between you and eBay will be resolved exclusively by a state or federal court located in Salt Lake County, Utah. You and eBay agree to submit exclusively to the personal jurisdiction of the courts located within Salt Lake County, Utah for the purpose of litigating all such claims, disputes, or matters.
Legal Rights & Agreement Rules · Context
Severability, assignment by eBay, waiver and entire agreement
If a provision is held invalid it is struck out without affecting the rest, and eBay may in its sole discretion assign the agreement, posting notice on www.ebay.com. Headings are for reference only, eBay's failure to act on a breach does not waive its right to act on later ones, and it does not guarantee it will act against all breaches. The User Agreement and all posted terms and policies are the entire understanding and supersede prior agreements.
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if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.
The User Agreement and all terms and policies posted through our Services set forth the entire understanding and agreement between you and eBay, and supersede all prior understandings and agreements of the parties.
Legal Rights & Agreement Rules · Procedure
eBay may amend the agreement on 30 days’ posted notice
eBay may amend the User Agreement at any time by posting the amended terms, including modifying, adding or removing terms, with 30 days' notice by posting plus notification through the eBay Message Center and/or email. Continued access or use constitutes acceptance, eBay may ask for a click-through acknowledgment, and the agreement may otherwise be amended only by mutual agreement with a duly authorized eBay representative. Policies and terms posted on the Services may change from time to time and changes take effect when posted.
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We may amend this User Agreement at any time by posting the amended terms on www.eBay.com. Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days' notice by posting the amended terms. Additionally, we will notify you through the eBay Message Center and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms.
The policies and terms posted on our Services may be changed from time to time. Changes take effect when we post them on the eBay Service.
Account & Service Control · Company practice
eBay may terminate the agreement at any time for any reason
Without limiting its ability to refuse, modify or terminate Services, eBay may terminate the agreement with anyone at any time for any reason, at its sole discretion, by giving notice. The sections on Fees and Taxes, Content, Holds and Restricted Funds, Additional Terms, Payment Services, Disclaimer of Warranties, Limitation of Liability, Release, Indemnity, Legal Disputes and General survive termination.
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eBay may also terminate this Agreement with anyone at any time for any reason, at our sole discretion, by giving notice of such termination.
The following sections survive any termination of this User Agreement: Fees and Taxes, Content, Holds and Restricted Funds, Additional Terms, Payment Services, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.
Account & Service Control · Restriction or exception
Business accounts: you confirm authority; the business owns the account
If you create or use an account on behalf of a business entity, you represent that you are authorized to act for and bind the business to the agreement. The account is owned and controlled by the business entity. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created.
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If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
Legal Rights & Agreement Rules · User right or choice
California and Illinois notices explain complaint contacts and procedures
California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing to a Sacramento address or by telephone. For transactions involving tickets to events in Illinois, buyers and sellers may elect to submit complaints against one another to the American Arbitration Association under its rules; an independent arbitrator decides them in accordance with the User Agreement, and buyers and sellers agree to Illinois jurisdiction for complaints involving a ticketed event held in Illinois.
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If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs
for transactions involving tickets to events in Illinois, buyers and sellers may elect to submit complaints against one another to the American Arbitration Association ("AAA") under its rules and procedures.
Buyers and sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois.
by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210
data: location
Legal Rights & Agreement Rules · Context
The page also shows a “Previous User Agreement” effective February 20, 2026
After the current agreement the page displays a section titled “Previous User Agreement”, stating that agreement is effective on acceptance for new users and from February 20, 2026 for existing users. The previous agreement is not covered by these explanations.
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Previous User Agreement
This User Agreement is effective upon acceptance for new users, and from February 20, 2026 for existing users.
Not stated here
The Previous User Agreement section was not separately analyzed.